INFORMATION MANUAL 2016 / 2017

Transcription

1 INFORMATION MANUAL 2016 / 2017 RESERVE MAP RATES RATTRAY S ON MALAMALA MALAMALA MAIN CAMP SABLE CAMP JUNIOR RANGER PROGRAMME MALATU EXPRESS & DEFINITIVE AFRICA PACKAGE TRAVELLING TO THE CAMPS RESERVATION TERMS AND CONDITIONS MALAMALA GAME VIEWING STATISTICS Telephone: reservations@malamala.com 1

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3 RATES Updated March 2016 Applicable to 31 December 2017 Rates are quoted in US Dollars and payment is accepted in this currency. Arrangements can be made to convert this to SA Rand using the rates supplied to MalaMala by First National Bank. MalaMala Game Reserve (Pty) Ltd - Vat # MALAMALA GAME RESERVE 01 Jan - 31 Dec 01 Jan - 31 Dec MalaMala Main Camp Luxury Room - per person per day sharing Luxury Room - single supplement Luxury Suite - per person per day sharing Luxury Suite - single supplement Tour leaders / pilots accommodation Children under 12 years - sharing with full paying adults Sable Camp Luxury Suite - per person per day sharing Luxury Suite - single supplement Tour leaders / pilots accommodation Children under 12 years are not permitted Rattray s on MalaMala Luxury Suite - per person per day sharing Luxury Suite - single supplement Tour leaders / pilots accommodation Children under 16 years are not permitted *A community levy of US$ per person per day is applicable and not included in the above rates. Rates Include Air-conditioned, en-suite accommodation All meals and snacks Game drives in open 4-wheel drive safari vehicles conducted by an experienced ranger Nature walks Transfers to and from the MalaMala Game Reserve airstrip Laundry maximum 10 items per room per day (minimum 2 nights) Rates Exclude Bar purchases Telecommunication costs Airport transfers (except for MalaMala airstrip to the MalaMala Game Reserve camps) Transfers to/ from any other camps (excluding MalaMala Game Reserve camps) Sabi Sand Wildtuin entrance fee if travelling by road US$ per person per day community levy 3

4 RATTRAY S ON MALAMALA Rattray's on MalaMala offers a glimpse of an era long past, when distant travellers to Africa married the magic of the wild with elegance and refinement. Rattray s on MalaMala is a culmination of over 50 years of experience in eco tourism. Each suite or khaya (the Zulu for "home") functions as an inclusive home, resplendent with hand-selected furnishings, lavish his-and-hers bathrooms, a secluded outdoor shower and a private heated plunge pool. CAMP FACILITIES: A beautifully appointed library containing rare African books and magnificent works of art An elegant, African themed air-conditioned dining room A historic bar featuring photographs of the early days of this unique area and its pioneers A large wooden safari deck where meals are served - and an awesome game viewing experience in itself! A large filtered infinity pool with magnificent views across the river A well-appointed safari boutique with quality clothing, jewelry and artefacts A small fitness facility with stationary bicycle, treadmill, multi-gym machine, sit up benches, free weights, mats and a steam room A massage service is available on request Mobile Phone coverage and Wireless internet connectivity are available at all the MalaMala Game Reserve camps. ACCOMMODATION: 8 luxury Suites (khayas) for a maximum of 16 guests no triple sharing. Suites - 128m2 Pool Deck - 51m2 Pool - 6m2 Verandah - 84m2 Private verandah with grand river views Indigenous private garden - a haven for birds "His" & "Hers" bathrooms featuring a ball and claw footed bath and double shower Outdoor shower for a nature experience with a difference Heated plunge pool built into the private verandah Outdoor and indoor dining area for intimate in-room dining 24-hour temperature control - air-conditioning, heating and overhead fans Direct dial telephones A mini-bar and tea & coffee making facilities A mini-safe Optional satellite television and DVD player AGE RESTRICTION: No children under the age of 16 CAPACITY ON GAME DRIVES: 4 guests per safari vehicle 4

5 MALAMALA MAIN CAMP MalaMala Main Camp is the oldest and most historical private game reserve in South Africa and the first to make the transition from hunting to photographic safari s. It is the blueprint on which the South African safari industry was built. Every aspect of the MalaMala Main Camp is designed to appreciate and enjoy the view of the surrounding wilds. Pathways wind their way along the perimeter of the camp to reveal individual ochre coloured units tucked into the greenery which flanks the Sand River. Massive trees and rolling green lawns are filled with birdsong, with the occasional antelope or elephant which seeks the succulence of greenery. The camp is unfenced - an oasis in the middle of the bushveld. CAMP FACILITIES: The impressive lounge, air-conditioned dining room and historic bar are conducive to good companionship - safari style An air-conditioned library with satellite television, internet connectivity and DVD player - affectionately referred to as the Monkey Club A large wooden safari deck in the shade of a Jackalberry tree - the ideal vantage point from which to observe the parade of animal life at the Sand River's edge A large filtered infinity pool with magnificent views across the river A well-appointed safari boutique with quality clothing, jewelry and artefacts A small fitness facility with stationary bicycle, treadmill, multi-gym machine, rowing machine, sit-up benches, pull-up bar, free weights, mats and a steam room A massage service is available on request Mobile Phone coverage and Wireless internet connectivity are available at all the MalaMala Game Reserve camps. ACCOMMODATION: 10 luxury suites, 8 luxury rooms and 1 single room. Single Room - 40m2 Luxury room - 55m2 Suites - 85m2 Decks - 15m to 20m2 "His" and "hers" bathrooms 24-hour temperature control Direct dial telephones A mini-bar A mini-safe and tea and coffee making facilities Bathroom amenities, insect repellent and hairdryers Family rooms able to accommodate a third adult or two children, are available on request. DISABLED ACCOMMODATION: MalaMala prides itself on being one of the few safari destinations which is able to offer a fully equipped disabled suite. Master bedroom with two en-suite bathrooms and an additional disabled bathroom which is able to comfortably accommodate a guest who is wheelchair bound. This includes a wheel-in shower with all the necessary fittings. Desk/table surfaces specifically adjusted to the correct level at which a wheelchair is positioned. A separate lounge area which may be converted to a bedroom should a disabled guest require assistance from an accompanying aid. Game drives are conducted safely in a suitably equipped landrover with a wheelchair ramp. AGE RESTRICTION: Children of all ages accepted. Children of 4 years and younger are not permitted in the boma for dinner or on game drives (unless the party have reserved a private vehicle). A babysitting facility is available at a nominal fee CAPACITY ON GAME DRIVES: 6 guests per safari vehicle 5

6 SABLE CAMP Imbued with the spirit of MalaMala, the Sable Camp is a more intimate version of the Main Camp and the choice for those seeking a more private and exclusive safari. Situated at the southern end of the MalaMala Camp in a prime elevated position overlooking the Sand River and surrounding bushveld, Sable Camp accommodates a maximum of 14 guests but may also be reserved exclusively for between 10 & 18 guests. CAMP FACILITIES: Air-conditioned library with satellite television, internet connectivity and DVD player Air-conditioned safari bar and dining-room A large wooden safari deck - the ideal vantage point from which to observe the steady flow of animal life at the Sand River s edge A filtered swimming pool nestled in the flood plain below the camp The safari boutique & fitness facility are located in the MalaMala Main Camp which is situated close by. Mobile Phone coverage and Wireless internet connectivity are available at all the MalaMala Game Reserve camps. ACCOMMODATION: 5 luxury suites and the 2 bedroom Lion s Den Suite Suites - 85m2 Decks - 15m to 20m2 "His" and "hers" bathrooms 24-hour temperature control Direct dial telephones A mini-bar and tea and coffee making facilities A mini-safe Bathroom amenities, insect repellent and hairdryers Family rooms able to accommodate a third adult or two children are available on request. LIONS DEN SUITE: 2 en-suite bedrooms separated by a large sitting room. AGE RESTRICTION: No children under the age of 12 unless the camp is reserved exclusively. CAPACITY ON GAME DRIVES: 6 guests per safari vehicle 2015 Weather Statistics MalaMala Game Reserve January February March April Rainfall 26 mm 49 mm 3 mm 23 mm No of Days it Rained Average Min Temp 23 C 22 C 21 C 19 C Average Max Temp 32 C 33 C 33 C 29 C May June July August Rainfall 16 mm 0 mm 0 mm 0 mm No of Days it Rained Average Min Temp 15 C 10 C 13 C 14 C Average Max Temp 30 C 26 C 27 C 28 C September October November December Rainfall 42 mm 16.5 mm 27 mm 23 mm No of Days it Rained Average Min Temp 18 C 21 C 21 C 24 C Average Max Temp 29 C 33 C 33 C 35 C 6

7 JUNIOR RANGER PROGRAMME Children s Policy and Rates: Age restrictions do exist and are applied in the interests of personal safety as well as the comfort of other guests. MalaMala Main Camp welcomes children of all ages. Children under 12 years, sharing accommodation with full paying adults, pay the quoted child tariff. Children aged four and under are not permitted to dine in the boma in the evenings. Special dining arrangements can be made and baby-sitting services are provided on request, at a nominal charge. Children aged four and under are not permitted to join the game drives, unless their parents / party have reserved a private game drive vehicle at the additional cost. Family rooms may be used as a triple or a quad room to accommodate children the sitting room / area is converted to a bedroom utilising single beds. Every room at MalaMala Main Camp has two bathrooms. On arrival, the ranger looking after the family will assess the age, enthusiasm and independence of the children and in collaboration with the parents and guardians, various activities will be offered. A MalaMala backpack including an interactive check-list, bird and mammal colouring books, lip-ice and water are given to each child between the ages of 4 and 12. The ranger allocated to the family will, throughout their stay, offer some of the following activities: 1. The tracking of various animals from their spoor markings. 2. Teach basic survival skills (where to find water, what plants are good to eat, medicinal uses of plants, the toothbrush and toilet paper trees). 3. Warning signs of dangerous animals and first aid for emergency situations in the bush. 4. A bush breakfast enables children to learn how to make fire and to participate in the meal preparation. 5. Children are able to communicate on the radio (out of game drive times) 6. Special meals and ration packs are prepared for children. 7. Babysitters are available in the evenings if required. 8. In camp there are children s movies, wildlife movies (filmed on MalaMala) and board games. The Sable Camp does not accommodate children under the age of 12, unless the entire camp is reserved exclusively. Rattray s on MalaMala does not accommodate children under the age of 16. 7

8 THE MALATU EXPRESS A scheduled charter flight between MalaMala Game Reserve and Mashatu Game Reserve Seat Cost: Nett per person one way 2016 : US$ Packages including accommodation at MalaMala & Mashatu Game Reserves are available (see the Definitive African Experience below). Days of the week: Every Wednesday and Sunday 10h30: Depart MalaMala Game Reserve Clear South African immigration and customs in Polokwane 13h00: Arrive / Depart Mashatu Game Reserve Clear South African immigration and customs in Polokwane 15h30: Arrive MalaMala Game Reserve The above timings are subject to delays in Polokwane. The Malatu Express pilots will remain in contact with both destinations to keep them informed of the exact time of arrival. TERMS AND CONDITIONS The charter flight is conducted in a Cessna Grand Caravan a single engine, unpressurised turboprop aircraft. Minimum 2 guests / maximum 9 guests. Please contact us for a separate quotation for groups of more than 9. Luggage allowance: strictly 20 kg s per person. Accommodation must be confirmed for a minimum of 2 nights each at MalaMala Game Reserve & Mashatu Game Reserve in order to utilise these flights. Bookings must be confirmed 1 month prior to departure to guarantee availability. Guests must have the relevant visas and travel documentation for South Africa and Botswana. Airlink offers daily connecting flights between Skukuza Airport and Cape Town International Airport, Skukuza Airport and O R Tambo International Airport (Johannesburg) and Kruger Mpumalanga International Airport KMIA (MQP) and Livingstone on Monday, Tuesday, Wednesday, Friday and Saturday. Airlink offers daily flights between Johannesburg and Polokwane. A connecting road transfer between Polokwane and Mashatu is available through our central reservations office. Reservations must be made via with reservations@malamala.com Cancellation Policy: 50% cancellation fee if cancelled less than 60 days prior to arrival 100% cancellation fee if cancelled less than 30 days prior to arrival THE DEFINITIVE AFRICAN EXPERIENCE:- Combine MalaMala and Mashatu Game Reserves in an exciting 6 night package which includes the Malatu Express charter flight (per seat basis, minimum 2 guests / maximum 9 guests) between the two reserves. This package combines easily with Cape Town, Livingstone and Johannesburg using connecting flights on Airlink from Skukuza Airport or Kruger Mpumalanga International Airport (KMIA). Itineraries include 3 nights at Mashatu Game Reserve & 3 nights at MalaMala Game Reserve. The order of the itinerary is flexible as the charter flight operates in both directions. Option 1 Sunday - Tuesday: MalaMala or Mashatu Wednesday - Saturday: Mashatu or MalaMala Option 2 Thursday Saturday: MalaMala or Mashatu Sunday Tuesday: Mashatu or MalaMala Rack Rates in US$ 01 January 31 December 2016 Per Person : $ Single Supplement : $ Child under 12 : $ January 31 December 2017 To Be Advised 8

9 MALAMALA GAME RESERVE ROAD MAP AND DIRECTIONS IT IS IMPORTANT THAT YOU CALL THE CAMP FROM HAZYVIEW OR THE SABI SAND WILDTUIN GATE MalaMala Main Camp & Sable Camp : Rattray s on MalaMala : The best route to travel within the reserve may change depending on weather conditions. It is essential that you speak with the camp reception prior to entering the reserve to receive their advice. For your safety and comfort please ensure that you have entered the Sabi Sand Wildtuin before 16h00. The MalaMala Game Reserve is a 6 hour drive from Johannesburg. From Hazyview to MalaMala Travel to Hazyview in the Mpumalanga Province and turn east at the SPAR Centre onto the R536 - towards the Paul Kruger Gate. After 37,5 km's you will see a brown road sign indicating MalaMala to the left. Turn left onto the dirt road beware the tight hairpin bend. Follow this road for 3km's. At the T-junction turn right and continue for another 4,2 km's to Shaw's Gate, the entrance to the Sabi Sand Wildtuin. Here you will be required to pay the *ZAR entrance fee per vehicle plus *ZAR per person in cash. Please ensure that you collect the necessary entrance permit from the gate guard. *Rates subject to change. Continue straight following the signs to Rattray s on MalaMala. After 6,3km you will come to a crossroad. Turn left at the cross road following the sign to MalaMala / Rattray s. Rattray s on MalaMala is approximately 11 km from this point. If travelling to MalaMala Main Camp and Sable Camp TURN LEFT at the Y junction just before the Rattray s turnoff. You will arrive at the MalaMala entry gate where you will be asked to sign the register. The guard will advise reception of your arrival. 9

10 MALAMALA GAME RESERVE TRAVEL DETAILS Federal Air - Directly into MalaMala Game Reserve Federal Air operates a twice daily shuttle service between OR Tambo International Airport (JNB) and MalaMala Game Reserve. Check-in for Federal Air flights is at the Federal Air kiosk, located in the multi story parkade adjacent to the car rental companies a map of O R Tambo International Airport is available on our website. Daily, O R Tambo (JNB) to MalaMala: Departure between 10:30 and 11:30 with estimated arrival at MalaMala between 11:30 and 13:00 Check in for this flight will be open from 07:00. Passengers must be checked in at the Federal Air kiosk by 09:45 latest to connect onto this flight. Passengers must be checked in at the Federal Air departure lounge by 10:00 latest to connect onto this flight. Departure between 12:30 and 13:30 with estimated arrival at MalaMala between 14:30 and 15:30 Check in for this flight will be open from 07:00. Passengers must be checked in at the Federal Air kiosk by 11:45 latest to connect onto this flight. Passengers must be checked in at the Federal Air departure lounge by 12 noon latest to connect onto this flight Daily, MalaMala to O R Tambo (JNB): Departure between 11:00 and 11:30 with estimated arrival at OR Tambo latest 13:00 IMPORTANT Please note this flight can depart anytime between 11h00 and 11h30. This is done to accommodate guests departing from various camps / lodges, therefore we recommend no domestic connections for flights departing before 15:00 from Johannesburg and no international connections permitted for flights departing before 16:30 from Johannesburg Departure between 12:30 and 13:00 with estimated arrival at OR Tambo latest 15:30 IMPORTANT - Please note this flight can depart anytime between 12h30 and 13h00, this is done to accommodate guests departing from various camps / lodges, therefore we recommend no domestic connections for flights departing before 17:00 and no International connections for flights departing before 17:50 Reservations for Federal Air flights to and from Johannesburg and MalaMala Game Reserve should be made directly with Federal Air or through MalaMala Game Reserve Central Reservations. Rates: nett per person one-way including airport taxes, passenger taxes and VAT 2016 Adult rate (age 12 and above) ZAR Child rate (aged 11 and under) ZAR Federal Air Terms & Conditions: Cancellation fees: days: 15% cancellation fees apply to all reservations cancelled between 30 and 15 days prior to travel days day of travel: 100% cancellation fees apply to all reservations cancelled within 14 days prior to travel. All shuttle departure times are a guide only and are subject to change; Federal Air offers a shuttle service and NOT a scheduled service, therefore times and routes may vary from day to day depending on actual bookings; Federal Air reserves the right to include technical stops en-route due to operating conditions at the time, which is in the interest of safety and at the sole discretion of the Captain; Federal Air cannot be held responsible or liable should incoming flights be delayed resulting in passengers missing their shuttle connection to MalaMala. Federal Air will endeavour to assist them on a later departure subject to seat and flight availability; Federal Air cannot be held liable or responsible for any delays due to weather, ATC or technical delays, and will rectify the situation to the best of their ability; In the event of bad weather (low cloud or water logged runways) Federal Air reserves the right to drop off clients at the nearest suitable and serviceable airstrip. This might mean a road transfer for guests to get to their final destination. This road transfer will not be for Federal Air s account, but will be for the guests account. This diversion will only be done in the interest of safety and when weather and / or runway conditions are not suitable to land at your original destination. Federal Air cannot be held liable or responsible for any delays due to weather, resulting in missed connections when returning from MalaMala. Federal Air offers a complimentary meet & greet facility off any Federal Air connecting flight into O R Tambo International Airport. Please provide us with your connecting flight details should you require this service. MalaMala operates on a 12h00 midday check-in and an 11h00 check-out. Guests booked on the late departure flight out of MalaMala who require lunch on their day of departure will be charged for the extra lunch payable with their extra s on check-out. Guests not able to connect with their Federal Air flight from O R Tambo International Airport for whatever reason will be booked on the next available flight (possibly the following day). Cancellation fees may apply. Travel insurance is advisable. Luggage allowance is restricted to 20kg s per person with a maximum size of 25 cm x 30 cm x 62 cm. A complimentary luggage storage facility is available with Federal Air for excess luggage. 10

11 Airlink Directly into Skukuza Airport, Kruger National Park (SZK) To and from OR Tambo International Airport (JNB) or Cape Town International Airport (CPT). Daily, O R Tambo (JNB) to Skukuza (SZK) - SA 8861, JNB / SZK, 10h00 / 10h50 - SA 8865, JNB / SZK, 13h20 / 14h10 Daily, Skukuza (SZK) to O R Tambo (JNB) - SA 8862, SZK / JNB, 13h30 / 14h35 - SA 8866, SZK / JNB, 14h50 / 15h35. Daily, Cape Town (CPT) to Skukuza (SZK) - SA 8651,CPT / SZK, 10h35 / 13h05 Daily, Skukuza (SZK) to Cape Town (CPT) - SA 8652, SZK / CPT, 11h20 / 13h55 Reservations on Airlink flights to and from Johannesburg / Skukuza Airport and Cape Town / Skukuza Airport should be made via your travel agent or directly with Airlink ( Check-in for Airlink flights is at the Airlink check-in desks in the domestic departures terminals at OR Tambo International Airport and Cape Town International Airport. Reservations for road transfers to and from Skukuza Airport and MalaMala Game Reserve must be made through the MalaMala central reservations office and will be invoiced with the reserved accommodation. A one hour road transfer is available between Skukuza Airport and MalaMala Game Reserve and can be reserved through MalaMala Game Reserve, at a cost of R per person one way. The arrival time at Rattray s on MalaMala will be approximately 80 mins after the aircraft arrival at Skukuza Airport. The arrival time at MalaMala Main Camp and Sable Camp will be approximately 90 mins after the aircraft arrival at Skukuza Airport. The departure time from Rattray s on MalaMala will be 90 mins prior to the scheduled aircraft departure from Skukuza Airport. The departure time from MalaMala Main Camp and Sable Camp will be 105 mins prior to the scheduled aircraft departure from Skukuza Airport Airlink - via Kruger Mpumalanga Int l Airport (MQP) Airlink operates daily scheduled flights from Johannesburg and Cape Town into Kruger Mpumalanga Airport (MQP). Airlink operates flights to and from Livingstone Airport, Zambia on Mondays, Tuesdays, Wednesday, Fridays & Saturdays. Kruger Mpumalanga Airport is situated close to the town of Nelspruit and transfers to MalaMala can be provided by either a small light aircraft (30 minute air transfer) or a road transfer (2 hour transfer). Please contact your travel agent for the details. Flights can be booked on line at Transfer Rates between Kruger Mpumalanga Airport and MalaMala Shared Charter from Nelspruit Airport (KMIA/MQP) to MalaMala Game Reserve (and vice versa): 2016: ZAR 2600 nett per person (minimum 2 people) one way. Approx. 30 min travelling time Road transfer from Nelspruit Airport (KMIA/MQP) to MalaMala Game Reserve (and vice versa): 2016: ZAR 3000 nett per VEHICLE (maximum 7 people) one way and ZAR per person SSW entrance fee. Approx. 2-3 Hours travelling time 2017: ZAR 3500* nett per VEHICLE (maximum 7 people) one way and ZAR ** per person SSW entrance fee. Approx. 2-3 Hours travelling time * Rates subject to change without notice **The per person Sabi Sand Wildtuin (SSW) entrance fee is expected to increase from 1 March

12 MALAMALA GAME RESERVE (Pty) Ltd STANDARD TERMS AND CONDITIONS 1.PARTIES This document ( Standard Terms ) sets out the terms and conditions of contract that apply between MalaMala Game Reserve (Pty) Ltd ("MalaMala"), of the one part, and the person who visits MalaMala Game Reserve, and the entity which makes a booking on behalf of the person who visits the Reserve, if any, of the other part (both the individual and the entity, if any, referred to as the Guest ). The Standard Terms shall supersede and take precedence over any contrary term contended for by the Guest unless such contrary term is recorded in writing and signed by a director of MalaMala. 2.RESERVATIONS 2.1 Any enquiries for reservations shall be treated as provisional reservations from the time that MalaMala delivers correspondence to the Guest notifying the Guest that a provisional reservation has been made ( the Provisional Reservation ). 2.2 The Provisional Reservation shall state, amongst other things, the dates of the reservation, the cost of the reservation and the time period within which the deposit and balance must be paid to MalaMala. 2.3 The reservation shall not be secure until such time as the deposit is paid, and such payment has been brought to the attention of MalaMala in accordance with 4.6, regardless of whether the time period for payment stipulated in the Provisional Reservation has lapsed or not. 2.4 If the deposit is paid within the time period stated in the Provisional Reservation, then MalaMala shall send confirmation in writing to the Guest ( the Confirmed Reservation ). 3.RATES 3.1 MalaMala publishes rates from time to time and reserves the right to amend the published rates without notice. The rates quoted by MalaMala include game drives and meals over a 24 hour period both of which form an indivisible portion of the rates quoted. Rates apply to both group and individual reservations and are quoted on a per person per night basis and are inclusive of VAT. 3.2 The rates are quoted in United States Dollars ( USD ) and payment is accepted in that currency but arrangements can be made to convert the USD rate to South African Rand ( ZAR ) using the conversion rate supplied to MalaMala by First National Bank Ltd within a 6 (six) month period of the Guest s arrival at the Reserve. Rates converted to ZAR are only valid if the amounts due are paid by due date and if the Guest fails to make payment by due date the USD rate shall apply or at MalaMala s discretion a new conversion rate supplied by First National Bank Ltd shall be used. 3.3 MalaMala shall not be liable for any rate fluctuations of third party suppliers whose services MalaMala books on behalf of the Guest. 4.PAYMENT 4.1 All reservations will be on a pre-payment basis. Payment must be made in accordance with the directions in that regard detailed in the Provisional Reservation. 4.2 In the event that payment is not made in accordance with the directions in that regard detailed in the Provisional Reservation then MalaMala reserves the right to treat the reservation as cancelled. 4.3 All payments are to be made in monetary currency, without demand and free of exchange, deduction or set-off. 4.4 Payment in USD must be paid directly into the following bank account: Account Name : MalaMala Game Reserve(Pty) Ltd Bank : First Rand Bank Ltd Address : 2 Kikembe Drive, Umhlanga Rocks, 4319 Durban, KwaZulu-Natal Account No. : CFCUS Branch Code : Swift Code : FIRNZAJJ 4.5 In the event that MalaMala provides a ZAR rate after converting from the USD rate then payment in ZAR must be paid directly into the following bank account: Account Name : MalaMala Game Reserve(Pty) Ltd Bank : First National Bank Address : FNB One Umhlanga Durban, KwaZulu-Natal Account No. : Branch Code : A copy of the bank transfer notification, together with the Provisional Reservation date and number, must be faxed or ed to the central sales and reservations office. 4.7 Any bank charges resulting from the payment by the Guest shall be for the Guest s account. 4.8 Payment in foreign currency may be made by means of Master Card, Visa or American Express credit cards, and payment in ZAR may be made by Master Card or Visa credit cards. A letter of authorisation with the cardholder s signature must be provided in order for MalaMala to debit the credit card. Credit cards submitted to central sales and reservations office for payments must be presented at the relevant camp on check in for verification purposes. 4.9 In the event that the Guest fails to make payment in accordance with the directions detailed in the Provisional Reservation, and MalaMala does not treat the reservation as having lapsed then payment shall be made when demanded by MalaMala, and in any event by no later than on arrival at the relevant camp Guests shall settle their extras accounts in full prior to departure from camps, with payment to be made in cash or by means of credit card Should the Guest default in making any payment on its due date, MalaMala shall have the right forthwith to cancel the reservation, always subject to MalaMala's rights to damages, and MalaMala shall have the right to retain all moneys paid by the Guest pending the determination of such damages and thereafter to set off the amount so retained against the amount owing. 5.TRANSFERS AND CHECK-IN/CHECK-OUT 5.1 Transfers to and from camps, the airport/airstrips and entrance gates are by road. Transfer times are dictated by passenger numbers and their flight variations. Charges are not levied for the transfer to/from MalaMala airfield. Other transfers are charged at a nominal rate per person. MalaMala is unable to conduct transfers from Kruger Mpumalanga International Airport but MalaMala is able, on prior request, to make transfer arrangements on behalf of Guests who have a Confirmed Reservation, at an additional cost. 5.2 Check-in time is 12 noon and check-out is 11h00 South African Standard Time. Should a Guest require an earlier check-in or later check-out time then the Guest must request same from management and it shall be in management s discretion to allow a variation. Arrivals after 20h00 South African Standard Time are not permitted at any camp. 12

13 6. POLICIES 6.1 Children: MalaMala Main Camp: Children under 12 years, sharing accommodation with full paying adults, pay the quoted child rate. Sable Camp: Children under 12 years are not permitted unless exclusive use of the camp is reserved. Rattray s on MalaMala: Children under 16 years are not permitted. 6.2 Tour leader/pilot/driver/guide: Subject to availability, B grade accommodation may be reserved for bona fide tour leaders, pilots, drivers and guides. B grade accommodation rate shall apply, and is for accommodation and meals and does not include game drives and other activities. 7. CANCELLATIONS 7.1 No reservation is secure until the deposit detailed in the Provisional Reservation is paid and the Confirmed Reservation is delivered by MalaMala to the Guest. 7.2 MalaMala is entitled to cancel a Confirmed Reservation in the event that the balance of the amount due in terms of the Provisional Reservation is not paid by the due date or dates for payment. 7.3 MalaMala shall be entitled to charge the following cancellation fees should a Confirmed Reservation for any period outside high season be cancelled by either MalaMala in terms of 7.2 or by the Guest: 5% of the quoted total reservation charge detailed in the Provisional Reservation if cancelled more than 60 days prior to scheduled arrival; 25% of the quoted total reservation charge detailed in the Provisional Reservation if cancelled 60 days or less and 30 days or more prior to scheduled arrival; 50% of the quoted total reservation charge detailed in the Provisional Reservation if cancelled 30 days or less and 14 days or more prior to scheduled arrival; 90% of the quoted total reservation charge detailed in the Provisional Reservation if cancelled 14 days or less prior to scheduled arrival. 7.4 For purposes of the Standard Terms high season is from 20 December in one year to 10 January in the following year. MalaMala shall be entitled to charge the following cancellation fees should a Confirmed Reservation for a period in high season be cancelled by either MalaMala in terms of 7.2 or by the Guest: 5% of the quoted total reservation charge detailed in the Provisional Reservation if cancelled more than 90 days prior to scheduled arrival; 25% of the quoted total reservation charge detailed in the Provisional Reservation if cancelled 90 days or less and 60 days or more prior to scheduled arrival; 90% of the quoted total reservation charge detailed in the Provisional Reservation if cancelled 60 days or less prior to scheduled arrival. 7.5 Any cancellation fee shall be subject to the relevant provisions of the Consumer Protection Act such that if the Consumer Protection Act allows only a smaller cancellation fee, then such smaller fee shall apply. 8. GENERAL TERMS 8.1 Whilst at the Reserve the Guest shall comply with any reasonable instruction given to the Guest by an employee or representative of MalaMala. MalaMala shall have the right to eject a Guest from the Reserve if a guest fails to comply with any such reasonable instruction. 8.2 MalaMala shall have the right to eject a Guest from the Reserve who in the reasonable opinion of the management of MalaMala causes a nuisance which interferes with the tranquility of the natural surroundings, which interferes with the reasonable enjoyment of the Reserve by other guests or which could result in harm to the Guest or other guests. 8.3 The Guest shall be responsible for taking out comprehensive travel insurance covering them for personal effects, personal accident, medical and emergency travel expenses and cancellation. 8.4 The Guest shall seek medical advice regarding prophylaxis and vaccination requirements. 8.5 MalaMala shall be entitled to change accommodation, game drive schedules and schedules for other activities which are absolutely necessary due to unforeseen circumstances. 8.6 MalaMala shall not be responsible for any services which are provided by third parties. 9. WAIVER AND INDEMNITY 9.1 Safekeeping of baggage and personal effects shall at all times remain the Guest s responsibility. MalaMala will assume no liability for lost, stolen or damaged personal effects or baggage. 9.2 Whilst MalaMala undertake to make all reasonable endeavours to ensure the Guest s, the Guest s family and dependents, and the Guest s invitee s safety, it is an express condition of the Guest s visit to the Reserve that MalaMala, its employees or agents, are not responsible for loss of or damage to the property of the Guest, the Guest s family and dependents or the Guest s invitee s property, brought onto the Reserve, whether arising from fire, theft or otherwise, by whomsoever caused, or arising from negligence or wrongful act of any person, whether or not in the employ of MalaMala. 9.3 The Guest, by making the reservation and entering onto the Reserve, irrevocably waives and abandons all and any claims of whatsoever nature and howsoever arising which the Guest may have against MalaMala, its employees or agents, in connection with the facilities, services, advice and activities made available to the Guest or used by the Guest in any way, and the Guest indemnifies MalaMala, its employees and/or agents against any claims which may be made by any person arising out of or in connection with the foregoing waiver. 10. LIMITATION OF LIABILITY Notwithstanding anything to the contrary, and in any event MalaMala, its employees or agents shall not be liable to the Guest for any indirect, consequential, incidental or contingent loss or damages of any nature arising out of a breach of contract, delict or any cause whatsoever. 13

14 11. FORCE MAJEURE If MalaMala is prevented or restricted directly or indirectly from carrying out all or any of its obligations due to any cause beyond the reasonable control of MalaMala (including without limitation, war, civil commotion, riot, insurrection, strikes, fire, explosion, floods and acts of God), MalaMala shall be relieved of its obligations during the period of the event and shall not be liable for any delay or failure in the performance of its obligations or for any loss or damages which the Guest may suffer due to or resulting from such delay or failure, provided that written notice of the inability to perform shall be given by MalaMala to the Guest within 72 (seventy two) hours of the occurrence constituting force majeure. If MalaMala invokes force majeure it shall use its best endeavours to terminate the circumstances giving rise to the force majeure. 12. BREACH Should the Guest default in making any payment by due date for payment then, in addition and not substitution for what is set out elsewhere in these Standard Terms, MalaMala shall have the right to cancel all contracts with the Guest subject always to MalaMala s right to hold the Guest liable for damages. MalaMala shall have the right to retain all money paid by the Guest pending determination of such damages and thereafter to set-off the amount so retained against the amount owing. 13. DELIVERY OF DOCUMENTS 13.1 For the purposes of delivery of legal documents, including legal process, and contractual and statutory notices, the Guest chooses delivery by hand, by post, by fax or by , and chooses the addresses including addresses, and fax numbers, that the Guest: inserts in any enquiry for a reservation; records on its letterhead and/or other correspondence; uses as its principal place of business; records as its registered address; uses to send communications to MalaMala Any notice delivered in terms of these Standard Terms, if delivered by hand, shall be deemed to have been duly delivered on the date of delivery and, if sent by post, shall be deemed to have been delivered seven (7) days after posting and if sent by fax or , shall be deemed to have been delivered on the day that the fax or is sent. A written notice or communication which has been actually received by the Guest will be regarded as delivered despite the fact that it was not dispatched to a chosen address. 13. COSTS The Guest shall pay any costs incurred by MalaMala as a result of any breach by the Guest of these Standard Terms or any failure by it to pay an amount on due date, on the scale as between attorney and own client. Such costs shall include any collection commission which MalaMala is required to pay to its attorneys as a result of any action taken by them. 14. NON-VARIATION 14.1 No person other than a director of MalaMala has any authority to contract on MalaMala's behalf on terms or conditions other than those contained in these Standard Terms No variation of these Standard Terms shall be binding upon MalaMala unless reduced to writing and signed by a director of MalaMala. 15. GENERAL 15.1 No relaxation or indulgence which MalaMala may grant to the Guest shall constitute a waiver of its right to enforce strict compliance with these Standard Terms Advice, recommendations or opinions by representatives of MalaMala are given and expressed in good faith and shall not constitute representations of any description by MalaMala, and shall not give rise to any claim against MalaMala The Standard Terms shall be governed by, and construed in accordance with, the laws of the Republic of South Africa. [March 2016] 14

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