Tender : Baggage Handling Service

Transcription

1 Tender : Baggage Handling Service Document No. : ERL-ASM Submission To : Puan Noormah Mohd Noor Express Rail Link Sdn. Bhd. KL City Air Terminal KL Sentral Station Kuala Lumpur Tender Closing Date: 31 st October hours

2 EXPRESS RAIL LINK SDN. BHD. Express Rail Link Sdn Bhd (ERL) is the operator of KLIA Ekspres and KLIA Transit train services that connect Kuala Lumpur International Airport (KLIA & KLIA2) and the city. ERL was awarded the concession on 25 th August 1997 by the Malaysian Government to finance, design, construct, operate and maintain the KLIA Ekspres and KLIA Transit, and other ancillary activities related to railway services for 30 years. The company shareholders are YTL Corporation Berhad, Lembaga Tabung Haji, SIPP Rail Sdn Bhd and Trisilco Equity Sdn Bhd with each partner holding 45%, 36%, 10% and 9% stake respectively. Services The KLIA Ekspres and KLIA Transit train services between KL Sentral Station in the city and KLIA were launched in The services were extended to KLIA2 when the new airport terminal for low-cost carriers opened on 2 nd May Cruising at a top speed of 160 km/h, KLIA Ekspres is South East Asia s fastest train with a 99.7% on-time service performance.

3 KLIA Ekspres The non-stop 57-km journey on KLIA Ekspres between KL Sentral and KLIA takes only 28 minutes. Passengers can also take a 3-minute ride between KLIA2 and KLIA. The trains run 4 services per hour during peak hours and 3 services per hour during off-peak hours. KLIA Transit The KLIA Transit service, which shares the line with the KLIA Ekspres, stops at three intermediate stations i.e. Bandar Tasik Selatan, Putrajaya & Cyberjaya and Salak Tinggi. The total journey time between KL Sentral and KLIA2 is 39 minutes. Trains run 4 services per hour during peak hours and 2 services per hour during off-peak hours. All passengers taking the KLIA Ekspres and KLIA Transit trains can enjoy WiFi service while onboard. At KL Sentral, passengers can connect easily via public transportation to their final destinations.

4 City Check-in at KL Sentral Passengers travelling with Malaysia Airlines, Cathay Pacific, Cathay Dragon and Malindo Air and hold valid KLIA Ekspres or KLIA Transit tickets can use the check-in facility at Kuala Lumpur City Air Terminal (KL CAT) at KL Sentral. They can also enjoy free porter service on a first come first served basis. The minimum check-in time is 2 hours before flight departure time (1½ hours for those without luggage). KLIA Ekspres VIP Service This premium service combines the efficiency of the KLIA Ekspres with the personalised service of a chauffeur-driven executive limousine. It provides an exclusive door-to-door transfer between KLIA and destinations in the city including hotels, offices and residential homes. The service includes meet-and-greet and dedicated porter services. In ensuring that we provide the best train service to passengers and the public, we offer check in facilities and porter services to our customers. Therefore there ERLSB requires manpower supply to able to undertake the baggage facilities services. The Contractor must provide baggage handling services at KL CAT, KLIA & KLIA2 Arrival and Departure (by which includes at VIP Service International & Domestic Arrivals at KLIA & KLIA 2) specific working areas, check-in counters and baggage sorting areas.

5 BAGGAGE HANDLING SCOPE OF WORK 1. CHECK IN BAGGAGE HANDLING PROCESS a. KL Sentral, Level 2 - Baggage Sorting Room (BSR) To manually transfer Out-of-Gauge (OOG) bags from Check-in to the Baggage Handling Room if unable to fit on Transfer Conveyor. After scanning it is manually transferred by Hoist down to the Departure Platform for Loading. To monitor and replenish Baggage Tubs from the Baggage Handling Room to the Check-in Counter. b. KL Sentral - Baggage Sorting Area Transfer baggage from check-in conveyor to Unit Loading Device (ULD). The bags are scanned before loading into ULD. (iii) The ULD is transferred via hoist to the train platform when the ULD is full or 5 minutes before train s departure time. c. KL Sentral Platform Departure (iii) (iv) (v) (vi) Manually offload ULD from Hoist and position it on platform ready for loading onto train. Positioning of Loading Ramp on Platform. Manual loading of ULD from Platform onto Train. Locking of ULD into secured positions. Scanning the ULD and Train. Press baggage clearance signal d. KLIA Platform Arrival (iii) (iv) (v) (vi) Positioning of Loading Ramp on Platform. Manual offloading of ULD from Train onto Platform. ULD is pushed to KLIA Baggage Sorting Area. Remove the bags from ULD and to arrange accordingly on the floor. Scan the bags. Transfer the bags onto the KLIA conveyor (RC1).

6 e. Return of Empty ULDs Empty ULDs to be returned to KL Sentral via the vice versa process without the need of scanning. 2. OUT OF GAUGE (OOG) BAGGAGE HANDLING PROCESS a. Handling of OOG Bags at KL Sentral (iii) The OOG bags are collected from check-in counters. The airline check-in personnel will contact the baggage handling supervisor. Baggage Handling Supervisor to advice his personnel to collect OOG baggage to Level 2. At level 2, the process is similar to the check-in baggage flow (refer to process 1.b onwards). b. Handling of OOG Bags at KLIA After scanning, OOG items are manually carried out from Train (OOG Locker) or Baggage Holding Area to OOG Departure Belt at Level 5 of the Main Terminal Building. 3. SCANNING The Contractor is responsible for scanning baggage, ULD carts, train and seal loaded ULD carts for intact proof as part of the mandatory handling process. The sequence of scanning shall be as guided by the Passenger Operations Manual. 4. BAGGAGE TUBS & ULD CART STOCK CONTROL AND BASIC MAINTENANCE a. Handling of baggage tubs The Contractor must :- apply correct storage and handling techniques; take appropriate action to prevent theft and unauthorised use of, or damage to, ERLSB s Baggage ULD and Baggage Tubs in the custody of the Contractor; (iii) immediately notify ERLSB of any damage or loss of such items; and (iv) ensure the cleanliness of ULD and tubs before any bags are loaded.

7 (v) The Contractor must produce efficient, on-time, safe, quality, careful loading and uploading procedures b. Administration The Contractor must:- maintain stock record of all Baggage ULD and Baggage Tubs received and dispatched in a manner agreed by both parties; compile and dispatch Stock Check Messages (SCM) on a daily basis to ERLSB s Duty Manager; and handle lost, found and damaged Baggage ULD and Baggage Tubs and to notify ERLSB of such irregularities. 5. PORTERAGE SERVICES The Contractor must provide porterage services at KL Sentral (Arrival Platform & Drop- Off Departure area), KLIA & KLIA 2 arrival and departure specific working areas, check-in counters and onboard the trains. All porters are required to be conversant in English language. a. KLIA Ekspres Platform, KL Sentral Station Upon KLIA Ekspres train arrival at KLIA Ekspres platform, porters are required to split and standby to assist passengers according to the doors. Once the train doors are opened, porters are required to go inside the train to assist passengers to off load their baggage and to ensure all passengers disembark from the train. (iii) Upon passengers disembarking from the train, porters whom are not assisting any passengers, to proceed to Arrival Hall Automatic Control Gate (ACG) to assist the passengers. b. KLIA & KLIA 2 Upon KLIA Ekspres or KLIA Transit train arrival at KLIA and KLIA 2 platform, porters are required to split and standby to assist passengers according to the doors. Once the train doors are opened, porters are required to go inside the train to assist passengers to off load their baggage and to ensure all passengers disembark from the train. (iii) Upon passengers disembarking from the train, porters whom are not assisting any passengers, to proceed to KLIA and KLIA 2 ACG gates to assist the passengers.

8 c. KL Sentral Departure Drop Off Porters at the Departure Hall drop off are also are required to split according to the doors and assist any passengers to off load their bags from their vehicle. To assist passenger to the check-in area or platform. d. General roles & responsibilities: Porters are not allowed to congregate during working hours. Porters to provide assistance to the check-in area and platform but must not necessarily wait until the check-in complete or train arrives. (iii) Porter assistance is within the boundary of the station in KL Sentral and within the platform or paid area in KLIA & KLIA2. (iv) Any other tasks as instructed by ERL within the nature of their existing job scope. (v) Usage of handphone during working hours are not allowed. (vi) All porters must act with acceptable standard of service and must maintain the reputation of ERL. 6. CLEANLINESS AND TIDINESS The Contractor must maintain the cleanliness and tidiness of all workstations, conveyer belts and train loading area at platforms. 7. COMMUNICATION SYSTEM The Contractor must maintain an online communication network system and e- mail communications between KL Sentral, KLIA & KLIA 2. (iii) The Contractor will be supplied 3 (three) units of walkie talkie for communication with ERL operation team Contractor to provide a Hotline contact number for communication purpose. 8. COMPLIANCE WITH ERL STANDARD OPERATING PROCEDURES The Contractor must comply with the mandatory ERL Standard Operating Procedures when conducting operations.

9 9. MAINTAINING GOOD RELATIONS The Contractor must maintain good relations with airlines and Ground Handling Agents (GHA) to enhance smooth operations at KL CAT, KLIA & KLIA FOREIGN WORKER APPROVALS The Contractor is responsible at its costs for obtaining foreign worker approvals from the Kementerian Dalam Negeri and all other relevant approvals from any other relevant authorities. 11. TRACING Duty managers and supervisors of the Contractor must assist ERLSB in baggage tracing throughout the system promptly and without any undue delay. 12. TRAIN FAILURES OR AD HOC OPERATION Contractor is required to get on board and transfer ULD or bags to the following or rescue train. Contractor to liase with the train operation personnel during the transfer process. 13. REPACKING DAMAGED OR OPEN BAGGAGE The Contractor is responsible for repacking damaged and/or open baggage after a damage excess report is prepared and authorised by the Contractor which will be conducted in the presence of the authorised representatives of the relevant airlines or otherwise in accordance with the procedures as may be stipulated by MAB, Post Aviation or Malindo Airways. 14. CONTRACTORS TRAVEL ON BOARD KLIA TRANSIT ERLSB allows the contractors travel on board KLIA Transit which is subject to conditions as to staff will be in uniform and only allowed to travel for works purpose only with a valid travel pass. 15. CLEANLINESS OF TROLLIES, ULDS AND WORK PLACE The contractor to ensure the trollies, ULDs and work place to be clean at all time.

10 16. TRAIN OPERATING HOURS ERLSB train operation hours: 0430 hours to 0130 hours Baggage handlers and porters operation hours: 0400 hours to 0200 hours Contractor to be in standby to assist beyond operation hours whenever there are delays or change in train schedule. 17. WORKSTATION ERLSB will provide workstation for the contractor (at KL Sentral & KLIA) 18. SUPPORT MANPOWER Contractor to provide manpower support for intermediate stations when requested by ERLSB. The manpower to be deployed from the existing manpower. There should not be any additional cost to ERL. 19. NON CONFORMANCE The Contractor must pay ERLSB a penalty in an amount to be agreed upon by the parties or otherwise as expressly provided in below table in the event of baggage handling discrepancies or irregularities caused by the Contractor. 20. CONTRACT VALIDITY The appointed contractor will need to commence work on 1 st January 2019 for a contract period of one (2) years until 31 st December 2020, with an option for an extension of another one (1) year subject to performance evaluation.

11 ATTACHMENT 1 KL SENTRAL, KLIA & KLIA 2 MANPOWER REQUIRED FOR CHECK IN & BAGGAGE HANDLING No Functions Manpower Per Position KL Sentral KLIA KLIA 2 1 Supervisor Unload ULD into train, scan and move empty containers 3 Move ULD to/from hoists at BSR 2 2 NIL 4 Scan, place baggage into containers & record URC 5 Move, scan ULD and load into train 2 2 NIL 6 Transfer OOG, recycle baggage tubs 7 Porter services and trolley recycling VIP Service Porters NIL 2* 2* TOTAL *strictly local personnel airport requirement

12 ATTACHEMENT 2 ITEM PROCESS PENALTY 1 Failure to deliver any check-in baggage from KL CAT to KLIA in time to be loaded onto the flight, subject to baggage being checked-in at least 90 minutes before flight departure. Cost to cost reimbursement subject to airline terms and condition. 2 Failure to deliver any check-in baggage from KL CAT to KLIA within 60 minutes, from time of receiving baggage in Baggage Sorting Room (BSR) to time of loading onto RC1. RM 500 per incident 3 Failure to provide manpower for any position RM 500 per incident 4 Failure to scan baggage at any point RM 500 per incident 5 Rough or inappropriate handling of check-in baggage that could result in complaint, damage or claim 6 Pilferage of contents by baggage handlers or porters 7 Misplaced or mishandled passenger s luggage by porter 8 Improper use of trolley which could result in complaint, damage to property or injury to passengers 9 Inappropriate attitude and/or behaviour by baggage handlers or porters 10 Misuse of any ERLSB BG Pass issued to employees of Contractor RM 500 per incident, plus any re-imbursement for claims RM 500 per incident, plus any re-imbursement for claims RM 500 per incident, plus any re-imbursement for claims RM 500 per incident, plus any re-imbursement for claims RM 500 per incident RM 500 per incident, plus any re-imbursement for full fare of travel 11 Smoking when or where not permitted RM 500 per incident 12 Loss and damage of walkie-talkie due to negligence 13 All porters to be in uniform upon travelling on board KLIA Transit. Contractor required to stand and to give priority to ERLSB passengers Failing to comply to the conditions set, subject for penalty of RM500 per person 14 Loss or damage of access card RM100 per pass 15 Failure by the porter or baggage handler to comply with any procedure or reasonable instruction(s) RM 500 per incident, plus any re-imbursement for claims

13 ATTACHMENT 3 Please include additional line if required. You are required to fill in the information on Attachment 3, any incomplete information is deemed as disqualified application. No. Matter Breakdown Cost (RM) 1 Administration Total 2 Manpower Tenderer to provide breakdown of costing Total 3 Miscellaneous Total

14 DOCUMENT SUBMISSION The following document to be submitted in two separate enclosed (sealed) envelope:- A. Envelope 1 General. 1. Company profile indicating the shareholders details. 2. Company registration details. 3. Forms 24 and Present and past related contracts undertaken with clients and their contact details for reference. 5. Tender submission fee of RM1, payable to Express Rail Link Sdn. to our account number: CIMB Please attach payment slip together with the document submission. B. Envelope 2 - Pricing 1. Total Contract value price with breakdown as per Attachment 3 Documents submission (sealed with indicating Baggage Handling Tender) at the right corner of the envelope to reach Express Rail Link Sdn. Bhd office at KL Sentral Station on 31 st October 2018 by 1700 hours as per the info below:- Express Rail Link Sdn Bhd Level 2 KL City Air Terminal KL Sentral Station Kuala Lumpur Attn: Puan Noormah Mohd Noor Chief Executive Officer There will be a tender clarification site visit on 23 rd October 2018 at 9.30am. Kindly meet us at Arrival Hall, KL Sentral Station (level 1, near KLIA Ekspres exit gates). You may contact us at for further queries.