Opening A New Airport Terminal

Transcription

1 Opening A New Airport Terminal A Systematic Approach to Activation & Lessons Learned Leo Fermin Deputy Airport Director San Francisco International Airport

2 Clearly Define Objectives Clearly define the objectives the Airport is seeking with the new terminal Assign specific tasks to units necessary to obtaining the objectives Establish a senior steering committee to: Closely monitor cost and schedule Establish internal accountability Resolve issues Provide direction As opening approaches (180 days) begin an activation process

3 SFO Objectives Utilize a common use approach to airline leases to maintain flexibility and the ability to reallocate space to address changes in the airline industry and accommodate increased international traffic demands Create a superior airport facility with extraordinary offerings and efficiencies Create state of the art concession offerings A Food and Beverage Program with a local flavor A duty free and retail program with unprecedented offerings

4 SFO Objectives Create a hierarchy for space use among air carriers to: Honor existing leases Open leasing opportunities to new and non-signatory air carriers Maintain flexibility to take back space not being fully utilized Establish the necessary infrastructure to effectively manage a common-use international terminal Effective utilization of an airline consortium (SFOTEC) Establishment of an internal Airport organization Negotiating and implementing necessary protocols for use

5 Leases Airport staff negotiated certain amendments to existing leases (Master Lease and Use Agreements) to: - Provide for common-use approach to facilities - Create Airport ability to recapture exclusive space not being fully utilized if needed Airport staff negotiated new leases (Lease and Operating Agreements) to provide lease opportunities to non Lease and Use Air Carriers: - Provide for common use approach to facilities - Provide even greater re-access provisions for Airport - Creates a hierarchy of space usage Worked with airlines to establish an entity to perform coordination and management of common use on behalf of all carriers

6 Common Use Areas The following are common use areas: Gate Holdrooms Baggage make-up areas Baggage claim and FIS area Non-FIS baggage claim devices Group check-in area Use of these areas will be on an assigned basis managed by SFOTEC subject to Airport oversight Fees charged on the basis of Joint Use Formula shared by all air carriers operating in the terminal

7 Ticket Counters Ticket counters are common use with preferential assignment Signatory airlines were given preferential assignment to a number of check-in positions at least equal to amount relinquished under lease Airport has right to assign counters to other airlines during periods of no activity by preferential user Common use computer equipment provides flexibility for any carrier to access proprietary systems from any check-in positions and gate podiums Appurtenant ATO space is recoverable through reallocation process to accommodate new entrants

8 Entitlement Space Applies only to signatory carriers. Was necessary to address carrier concerns regarding control of space during the term of an existing lease Entitlement space in most cases was greater than space relinquished Lease modification provides exclusive use to signatory and may not be reduced without: mutual agreement, or Airport invoking Right of Re-Access based on a drop in excess of 50% of flight activity as compared to 98/99 base year

9 Non-Entitlement Space Exclusive use space that is subject to reallocation based upon Airport need: Airport notifies airline and SFOTEC of intent to reallocate space Airline and Consortium have 30 day review and comment period Recoverable within 90 days Applies to all space in excess of current space under lease ( Entitlement ) by Lease and Use signatory airlines. (except VIP Lounge) Applies to all airline exclusive space under the new Lease and Operating Agreement. Buy-out provisions for unamortized improvements to ATO, Lounges, Administrative and Ramp Operations space.

10 Lease and Operating Agreement Were made available to all carriers operating international flights at SFO 16 of 18 air carriers took the option to execute the Lease and Operating Agreement Holding a new Lease and Operating Agreement will provide the airline: Exclusive use space - Non-Entitlement Lease term through June 2011 (co-terminus with lease carriers) Majority in Interest Rights

11 Activation Accept that activating a new airport terminal is a complex process Accept that activating the new facility is a management endeavor, not a construction endeavor Create an activation organization with a mission statement to focus on managing activation of the new facility Break the undertaking into detailed, specific endeavors We developed an Owner approach to all systems necessary to ensure a successful activation

12 Activation Activation Mission Statement To ensure that the new terminal complex is fully operational and functional by. (assign a specific target opening date) This includes: Having all systems tested and in operation with back up systems Having all personnel (federal agencies, services, concessions, contractors, tenants, airlines and airport staff ) fully trained Having all operational procedures and standards established prior to opening Having all construction contractor work substantially complete Not accepting deficiencies Everyone being responsible for a successful opening Having assigned responsibility and ownership of all functional aspects of the facility

13 Activation System Owners The department responsible for purchasing a system that operates within the facility Responsible for coordinating all activation activities with the systems Maintainers Operators and Users A System Owner is always an Airport department

14 Activation System Maintainers The Airport department or tenant entity charged with the overall maintenance of an operating system Assure internal resources are aligned; or Third party contract resources are in place to accomplish all system maintenance responsibilities System Operators The Airport department or tenant entity charged with day to day operation of the system System Users A specific user entity is identified for each system Each user must be satisfied a system is ready for activation

15 Simulation and Phased Opening How to Test Drive a new terminal? 1. Simulate operations 2. Conduct live operations in a phased opening

16 Simulation and Phased Opening Simulation of Operations: As systems were deemed complete or in the final stages of completion, simulation activities commenced Approximately 120 days prior to opening All major airport systems that were deemed to impact public customer service activities were put through a simulation process When enough systems had been put through simulation we were prepared to begin live customer operations Typical Simulation activities: Employee volunteers checking bags Gating of aircraft

17 Simulation and Phased Opening Benefits of Simulation Process: As systems were put through the simulation Airport staff, contractors, airlines and vendors were able to: Assess performance of the system Build understanding Refine training needs Allowed system owners to observe system operations and implement corrections to observed deficiencies Allowed Airport teams that would have to run and maintain the system to have first hand observations of the systems running Provided opportunities for all employee groups to participate in preparation for terminal opening

18 Simulation and Phased Opening Live Simulation: As system simulations were deemed completed an airline volunteer was found to participate in live simulation of terminal operations This activity commenced approximately 90 days prior to opening This phase of simulation brought live passenger operations, on a controlled basis, into our new terminal This allowed assessment of all phases of the terminal operations from the freeway entrance to the aircraft tail Operations were moved to test all gates

19 Simulation and Phased Opening Live Simulation: This allowed assessment by Owners of all phases of the operations including: Terminal Management Systems Flight information and display system (FIDS) Common use check-in equipment Baggage system Facility Systems HVAC and preconditioned air Escalators and elevators Rotating doors Electrical systems

20 Simulation and Phased Opening Live Simulation: Airfield Operations Systems Taxi-ways Gate parking/docking systems Ground Equipment parking layouts Ground equipment movement areas including Baggage drop points for connecting carriers Security Systems Access control systems CCTV system In-line baggage screening systems

21 Simulation and Phased Opening Simulation allowed us to: Build air carrier and airport confidence in the building systems in preparation for each carrier s move and commencement of operations Reinforce contractor accountability - Deficiencies were observed and corrected while contractors were still on-site - Contractors became engaged with Owners and users Set the stage for a successful opening of the facility

22 Phased Opening Given the number and diversity of air carriers needing to move we split the opening into phases over a 5 day period December 6, 2000 RyanAir and United Airlines (our largest carrier 14 daily) December 7th Aeroflot, Asiana, KLM, Korean, Mexicana, Northwest and Singapore December 8th Air France, Alitalia, Cathay Pacific, China, Lufthansa, Japan Airlines December 9th Air China, ANA, British, EVA, Philippine, Swissair, TACA and Virgin Atlantic

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24 CTX 9000

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27 A Full and Successful Terminal Opening December 10, 2000

28 Thank you