Cornwall Workplace Health Annual Report 2016/2017 June 2017

Transcription

1 Cornwall Workplace Health Annual Report 2016/2017 June 2017 Authors & Amy Bromfield

2 Contents Introduction 3 Cornwall Workplace Health 3 What we offer 4 Aims of programme 6 What are the costs and benefits? 7 Developments 2016/17 8 Evidence of what works 9 Cornwall specific data 9 Public Health outcomes 10 Monitoring and intelligence 10 Other key documents 10 Outputs 12 Outcomes 12 Key achievements 13 Programme successes 15 Case studies 16 Evaluation / on-going 17 Key partners 18 Links / references 19 Info graphics 20 List of all the companies registered with Workplace Health in Cornwall 23 Page 2

3 Introduction The workplace is a setting where many people spend the largest proportion of their time and therefore can play a key role in contributing to the health of their employees and in turn the health of their organisation. Having a healthy and productive workforce should be every organisation s ambition, especially in today s competitive business environment. You need good health to work, and work can give you good health. For our population the trend is for people to live longer and work longer and more people are developing long-term health conditions like diabetes, heart disease or poor mental health. We need to make sure workplaces help people to achieve and stay in good health while at work and take account of these additional challenges. It is estimated by the Work Foundation that 1 in 3 of the working age population in England report having at least one long-term condition 1 Workplace health interventions play an important part in raising awareness and understanding of the benefits of both physical and mental wellbeing in the workplace. Mental Health conditions are a leading cause of sickness absence and the Work Foundation estimated that 15 million days sickness were lost in 2014 due to stress, depression and anxiety. Settings have an important role in improving health and well-being by creating opportunities in a distinct location with the ability to reach large numbers of people and use peer support to create and reinforce healthier social norms. Workplaces can help to target those who may not engage with more formal sources of advice and support, for example, men are less likely to access primary care. Employees may become catalysts of change within their own home or community by using the workplace as a start point for adopting new, healthier habits that can be extended across all forms of their daily life. Cornwall Workplace Health Programme Cornwall Workplace Health is a county standard of good practice and a quality mark of health and wellbeing in the workplace. Working towards this award will help Cornwall and Isles of Scilly achieve the vision of being one of the healthiest places to work. The scheme won the National Royal Society of Public Health - Health & Wellbeing Award and got the maximum 3 year accreditation. The scheme has been supported and Dame Carol Black has presented achievement awards to 52 workplaces at the Award Ceremony in February Having such national recognition brings credibility to the award locally and allows Cornwall to compete and excel at a national level. The award programme follows all NICE guidance and HSE Management standards and aims to recognise good practice within organisations focussing on the health and wellbeing of staff and help identify areas for improvement. 1 The Work Foundation report Is welfare to Work, Working Well?,

4 There are 10 key areas: 1. Creating a Healthy Workplace 6. Stop Smoking 2. Health & Safety 7. Alcohol & Substance Misuse 3. Recruitment, Retention & Return to Work 8. Physical Activity including Active Travel 4. Mental Wellbeing including minimising Stress 9. Healthier Eating including Healthy Weight 5. Back Pain & Prevention 10. Choosing Well We offer a Bronze, Silver & Gold Award accreditation, plus a Mentor Award for companies who have achieved Gold Standard. We have some fantastic local companies involved now and some superb case studies. What We Offer: To support workplaces to work towards and achieve a Workplace Health Award, the Health Promotion Service offers support and help in many health areas; for example: Mental Health & Wellbeing including Stress Prevention Access to Mental Health First Aid Training plus Mental Health Awareness & Stress Prevention training & workshops Back Pain & Prevention Access to an online Low Back Pain Prevention Tool Stop Smoking Stop Smoking support in the workplace setting with access to CO monitoring and lung function testing Alcohol & Substance Misuse Access to alcohol awareness training in partnership with the Cornwall Drug & Alcohol Action Team Physical Activity including Active Travel Annual Cornwall Beach Games, Annual Get Active Workplace Challenge, Active Workplace of the Year Award all working in partnership with the Cornwall Sports Partnership, Physical Activity certificate, This Girl Can Campaign, Access to Walk Leader and Run Cornwall courses and more. Healthier Eating including Healthy Weight 12 week Healthy Weight Programme based in the workplace setting utilising the Tanita Scales with education workshops to support employees Choosing Well Access to a wide range of training, information, opportunities through working with our partners such as Cancer Research UK, Oral Health Team, Macmillan Cancer, British Heart Foundation and more. 4

5 In addition, we also support workplaces with other events, opportunities, training sessions and information: For example: Annual Cornwall Beach Games (Friday 19 th May 2017) 2 x Workplace Health Business Forums annually, hosted by companies (10 th May & 15 th November 2017) Bi-monthly Workplace Health E-Bulletin Ad-hoc training sessions throughout the year Support and promote the annual Get Active Challenge (May & September 2017) Our website Workplace Health Award Winners 5

6 2016 Workplace Awards Award Winners Programme Aims Aim: To improve health and wellbeing in Cornwall and the Isles of Scilly through the Workplace Health Award Programme for local businesses and workplaces Objectives: Note: PH numbers refer to relevant NICE guidance which shows intervention is likely to be effective Presentations to senior management teams to get commitment (PH5, PH13, PH19, PH22) Produce proposals or business plans specific to each business need to gain senior management commitment and engagement. (PH5, PH13, PH19, PH22) Raise awareness and offering support in accessing funding or other external support e.g. Cornwall Sports Partnership, active travel to work grants or research opportunities (PH5, PH13, PH19, PH22) Raise awareness of benefits of using national, regional and local support i.e. BITC & PHE Health Toolkits, Occupational Help Line for Small Businesses (PH19) Offer examples of local successful case studies and connecting people together to share ideas and success. (PH19) Offer opportunities for local businesses to engage in i.e. Cornwall Beach Games, Active Workplace Challenge, CSP Active Workplace Award, This Girl Can Campaign (PH5, PH13, PH19, PH22) Offer incentives e.g. each organisation who signs up the Workplace Health Award qualify for the discount with GLL Leisure Providers, Physical Activity & Sport Offer & Physical Activity Certificate (PH5, PH13, PH19, PH22) Organise local training to meet the needs and gaps identified. (PH19) Provide user-friendly, helpful support in achieving the ten criteria for the Workplace Health Award. (PH22) 6

7 Update and develop the dedicated Workplace Health Website to keep all businesses up to date, informed and engaged on local, regional and national developments and promote the online forum (PH19) Use of social media to increase publicity Produce regular Workplace Health E Bulletins and communicate effectively with local businesses and key stakeholders. (PH19) Encourage and promote the targeted delivery of health checks in the workplace and wellbeing assessments. (PH5, PH13, PH19, PH22) Encourage Gold Standard Workplace Health holders to mentor new companies joining the Workplace Health programme (PH5, PH13, PH19, PH22) Continue to promote the Challenge a Workplace Campaign Continue to map the businesses currently engaged against deprivation and target action to reduce inequalities Continue to develop an assessment score card/return of investment tool What are the costs and benefits? What is the economic cost of health-related worklessness and poor workplace health? 13 billion annually on health-related welfare 100 billion annual cost of sickness absence and worklessness 14.3 billion annual cost to society in 2013/14 of workplace injuries and ill health (excluding cancer) 131 million days per year lost to sickness absence in % of sickness absences are caused by musculoskeletal conditions and 11 per cent by mental health, including work-related stress (ONS, UK Labour Market, February 2014, available at: _ pdf) Return on investment employee wellness programmes return between 2 and 10 for every 1 spent (Pricewater Coopers, Building the Case for Wellness, available at: b-dwp-wellness-report-public.pdf) 62% of travel to work journeys in Cornwall by car are less than 6km. 7

8 Developments in 2016/17 Workplace Health Co-ordinator joins Award panel After winning a 3 year Health and Wellbeing Award in 2014 from the Royal Society of Public Health for the Workplace Health Award Programme, it was a real honour for the Workplace Health Coordinator to be invited by the Royal Society of Public Health to be part of the RSPH Assessment & Award Panel for the 2015 Health & Wellbeing Awards And most recently invited back to join the national assessment panel for the 2016 Health & Wellbeing Awards. This involved 3 days in London in 2016 and 2 days in 2017 working with a wide range of colleagues from across the UK from a variety of public health and other health organisations assessing and interviewing all of the award entries for 2015 & It gave a great insight in to a wide range of organisations from across the whole of the UK working to improve the health of the population from all different backgrounds, sectors and health topics. It also provided an opportunity to promote and share the good work happening in Cornwall and the Isles of Scilly. Additions to the Workplace Health Team In September 2016 two new members of staff joined the Workplace Health Coordinator in taking forward the Workplace Health Award Programme. Amy Bromfield, Healthy Lifestyles Development Advisor and Graham Hicks, Workplace Health Support Worker. This has really strengthened the programme and with increased capacity has helped sustain and continue to progress the Workplace Health Programme. Looking Ahead Every two years the programme criteria is reviewed and refreshed to ensure it continues to follow NICE guidelines, evidence based practice and local developments and support; this is due to take place again in summer Annually the Workplace Health Coordinator speaks with Dame Carol Black and key recommendations from Dame Carol Black this year (2017) included Finance, Women s Health, Sleep, Obesity and Carers. It is estimated that 1 in 10 people in England has a caring role2. Scoping of a carers element into the Workplace programme has begun regarding looking at raising awareness, developing an understanding of the roles of carers and identifying carers in the workplace which can help to improve carer s health and support them to continue with their caring role whilst remaining in work. 2 The Workplace Wellbeing Charter Supporting Working Carers, by Public Health England and Health@work 8

9 Evidence of What Works Nice Guidance: NG13 (2015) Workplace health: management practices PH 19 (2009) Management of Long Term Sickness and Incapacity for Work PH 22 (2009) Promoting Mental Wellbeing at Work PH13 (2008) Promoting Physical Activity within the Workplace PH 5 (2007) Workplace Interventions to promote smoking cessation Other subject specific public health guidance e.g. on physical activity or mental wellbeing can be found on: NICE Guidance in progress for Workplace Health: Workplace Health - employees with chronic diseases and long-term conditions (Date due TBC) Workplace Health - older employees Cornwall Specific data Utilising Profiles There are 545,335 people living in Cornwall: 32% people aged are in full-time employment in Cornwall compared with 39% across England 21% of people have a limiting long-term illness in Cornwall compared with 18% across England (4) 9

10 Public Health Outcomes Framework Key indicators for Cornwall relating to Workplace Health: For an extract from the Public Health Outcomes Framework (Cornwall data), please view the link: Infographics - Monitoring and Intelligence: The Workplace Health Programme will contribute to the high-level outcome indicators set out in the Live Well Cornwall model, namely: By 2020, reduce smoking prevalence in Cornwall to 18.5% or less for the total population (from 20.3%), 12% or less among pregnant women (from 13.8%) and 28% or less among routine and manual groups (from 31%) By 2020, increase the proportion of physically active adults to 60% or more for all adults (from 53.9%), whilst reducing excess weight in adults to 60% or less (from 69.8%) and reducing excess weight in children to 21% or less of 4-5 year olds (from 24.1%) and 29% or less of year olds (from 31%) By 2020, increase the proportion of people eating the recommended five a day portions of fruit and vegetables to 35% for years old adults (from 31%), to 40% for 65 years old and above adults (from 37%) and 15% for children aged (from 11% of boys and 8% of girls). Reduce the proportion of low income households reporting they could not afford balanced meals to 25% (from 36%) and reduce those reporting skipping meals to 15% (from 22%) By 2020, reduce the proportion of adults drinking above recommended levels from 34% to 30% or less for men and from 28% to 25% or less for women By 2020, increase the proportion of adult social care users reporting as much social contact as they would like to at least 50% (currently 47.1%) and to at least 45% for adult carers (currently 38.4%) By 2020, add two years to healthy life expectancy and close (halve) the inequalities gap by two years. 10

11 The Live Well Model Health inequalities continue in areas of deprivation higher rates of obesity, alcohol, smoking, domestic abuse and alcohol misuse. The levels of sickness and disability benefit claimants are closely linked to areas where there is known inequality. The Live Well model is very useful in explaining how work that focuses on five behaviours can dramtically reduce mobidity and mortality in Cornwall and the Isles of Scilly 3 Other Key Documents Cornwall Health and Wellbeing Strategy (2013) Isles of Scilly Health and Wellbeing Strategy (2013) Physical Activity Strategy (July 2016) Health at Work Independent review of Sickness Absence Review, (November 2011) NHS Health & Wellbeing Boorman Review (November 2009) Working for a Healthier Tomorrow. (March 2008) Managing sickness absence in the NHS Health briefing (February 2011) Guide to the Cornwall & Isles of Scilly Health Workplace Award Programme (October 2012) 3 Cornwall s Director of Public Health Annual Report

12 Outputs (annual targets) Workplace Health SLA targets 2017/18 1. Number of Companies registered on the Workplace Health Programme 2. Number of Workplace Health Awardees Carry out at least 40 visits to workplaces to promote the programme Encourage at least 20 new businesses to register on the Healthy Workplace website. Recruit at least 15 new businesses to the Workplace Health Award Scheme Make at least 20 appropriate referrals to partner projects within the Health Promotion Service in delivering support in the workplace setting. (For example: referral to, Mental Health & Stress Reduction Training, Stop Smoking Support, Healthy Weight 12 week programme and more) Sign up at least 20 teams to the Annual Cornwall Beach Games Effectively promote the Active Workplace Challenge to local businesses and contribute to growing participation (Cornwall Sports Partnership target) Prepare and distribute bi-monthly workplace e-bulletins. Organise and facilitate the Workplace Health conference and award ceremony. Carry out at least 25 Workplace Health Award Assessment Visits Target small businesses and those in areas of higher deprivation Outcomes Initial Outcomes: Improved health literacy (awareness, knowledge and skills) Reduction in excess weight Increase in physically active adults Increase in fruit and vegetable consumption Decreased alcohol consumption (for risky drinkers) People successfully quitting smoking Better mental wellbeing Intermediate Outcomes: Reduction in sickness absence Improved self-reported wellbeing Long-term Outcomes: Reduction in sickness absence Increased employment for people with long term conditions. Decreased social isolation Reduction in smoking prevalence Reduced morbidity and mortality from smoking, poor mental wellbeing, alcohol and obesity related illnesses. 12

13 Key Achievements What have we achieved so far? In March businesses have registered with the programme. (* we acknowledge, some of the bigger companies have registered more than once on our website, if for example they are spread over several sites in Cornwall i.e. Cornwall Council so therefore there are some duplicate registers) Since launch of the partnership with Tempus Leisure between November 2015 & February 2017, 1053 employees joined the Tempus Corporate Discount Membership. The offer has now transferred to GLL (Better Gyms) Ran 6 very successful Workplace Health Business Forums across the county covering a range of health topics Produce Quarterly Workplace Health E-bulletins with 765 subscribers to date Continually making improvements and developing the behealthyatwork.org website Established both a Facebook page (182 likes) and twitter account (454 followers at May 2017) Numbers registered with the programme annually March March March March March March March March Number of awardees (bronze, silver and gold by each year of the programme) Bronze Silver Gold Mentor Health Champion Best Newcomer Total % Numbers of businesses registered by locality: County Wide: 5% Locality 1: Hayle, St Ives and Penzance 8% Locality 2: Camborne, Pool, Redruth, Helston and the Lizard 15% Locality 3: Truro, Falmouth and Penryn 30% Locality 4: St Austell, the Clays and Newquay 23% Locality 5: Bodmin, Wadebridge, Bude and Launceston 14% Locality 6: Liskeard, Looe, Saltash, Torpoint and Callington 6% 13

14 Map of all companies signed up to the Workplace Health Programme August

15 Programme Successes: Winner of 3 year RSPH Health & Wellbeing Award in 2014 Workplace Health Programme Coordinator to be asked to be part of the RSPH National Assessment Panel in 2015 & 2016! Workplace Health Programme Coordinator to sit on the PHE National Task & Finish Group for Workplace Wellbeing Charter Currently working with Dr Su Wang, previous Occupational Health Physician for Royal Mail to advise us on Return of Investment (ROI) Currently providing local case studies for the newly produced Business in the Community & Public Health England Toolkits for: Musculoskeletal health in the workplace: a toolkit for employers, Mental health toolkit for employers, Reducing the risk of suicide: a toolkit for employers and Crisis management in the event of a suicide: a postvention toolkit for employers. Invited to present at the annual Practice Nurse Conference in April 2017 TRAC Services, Gold Workplace Health Award Winner to be recognised and showcased nationally and internally by Dame Carol Black and The Work Foundation. Carnon Downs, first and only GP Practice in Cornwall to achieve Bronze, Silver & Gold Workplace Health Awards plus covered and promoted nationally by Dr Jennifer Napier via GP Online.com Having the support of Dame Carol Black since the programme was launched in 2009 to be invited on the MSK in the Workplace Expert Group Working in partnership with Cornwall Sports Partnership and Cornwall College we set up the first ever Cornwall Beach Games and 6 years later the event continues annually. In November 2015 we launched a Corporate Leisure Membership 10% Discount, the only offer available in Cornwall for companies signed up to the Workplace Health Programme, in partnership with Tempus Leisure. 6 Months later we had over 700 members signed up and at 12 months over In 2012 we launched a new Mentor Award sponsored by Roddas. In 2014 three companies received the 1st Mentor Awards (GE Money, YMCA Cornwall & BT Truro), this was followed by Steve Smeeth - Cornwall Council, GE Money & TRAC Services in 2015, Trac Services in 2016 and 5 mentor awards; Biscovey Academy, Carnon Downs Surgery, NHS Kernow, Sandy Hill Academy & TRAC Services in

16 Case Studies/Quotations: We have learned so much through the Cornwall Workplace Health Award Programme already, and are keen that we pass this learning on to our staff. With many organisations already represented, we were surprised we haven t got involved sooner as it s so aligned to our overall Wellbeing Ambition that working for the Environment Agency will improve health and wellbeing Steve Marks, Environment Agency I would like to take this opportunity to praise the work of the Health Promotion Service and the framework in place for the Workplace Health Award, which has significantly changed the focus and the culture of our Company, especially in relation to attitudes toward health and wellbeing and the concept of a healthy workplace being embedded as the norm HR Manager for Proper Cornish and Furniss and Head of Health & Wellbeing Initiative Public Health England South West is delighted to showcase the workplace wellbeing case studies from Cornwall and Isle of Scilly as exemplars of good practice in support of the: Mental health toolkit for employers, Musculoskeletal health in the workplace, Reducing the risk of suicide: a preventative toolkit for employers and Crisis management in the event of a suicide: a postvention guide for employers. Cornwall and Isle of Scilly has a long track record of leading the way in supporting local employers develop approaches that create healthy workplaces which meet the quality mark standards required to receive the prestigious health and wellbeing in the workplace award. Professor Kevin Elliston, Deputy Director Health & Wellbeing South West 16

17 Professor Dame Carol Black is Expert Adviser on Health and Work to NHS England and Public Health England presented the awards. She said at the 2017 Workplace Health Conference and Awards It always gives me great pleasure to return to Cornwall to present the Workplace Health Awards, which go from strength to strength each year. These awards show the commitment of organisations, public and private, large and small, to employees' health and wellbeing. They also acknowledge the relationship between health and wellbeing, engagement and productivity" St. Austell Brewery won a gold award on their first year of taking part in the programme. Chrissie Knight, Occupational Health Manager for the brewery, commented, Caring for and investing in the workforce has always been a priority at the Brewery and it is wonderful to gain recognition for the work that takes place at all levels to ensure that we remain an employer of choice for people in the South West, which is not only because of the opportunities that exist at many levels within the organisation, but also because of the support and benefits that exist for all employees Evaluation/On-going Review Workplace Health Award Assessment Process Achievement of Bronze, Silver & Gold Award Levels Self-assessment online tool plus onsite workplace health assessment visit. Baseline business sickness absences figures and follow up yearly figures. Case Studies Local Health Needs Assessments: Each workplace or businesses working towards the Workplace Health Award are encouraged to carry out a Health Needs Assessment of their staff at the start of the process. Feedback forms from any training or events Annual survey of workplaces to ask about programme, strengths, areas for development etc. Workplace health website database to record and monitor numbers, business achievements, access to services and training Assessment Score Card & Return of Investment Tool (In progress) 17

18 Key Partners: Public Health, NHS Trusts (CPFT & RCHT), Cornwall Sports Partnership, Cornwall College, Cornwall Chamber of Commerce & Industry, Cornwall Council, Local Businesses, Business Networks, HSE, South West Occupational Health Nurse Group, South West Healthy Workplace Regional Group, Public Health England, Voluntary Sector, Regional & National Partners for example: BHF, Plymouth Live-well South west, Local Enterprise Partnership, Environment & Human Health Centre, Diabetes UK, Macmillan Cancer, Cancer Research UK and many more. Priorities, Recommendations and Future plans for the next 12 months: Continued involvement with the RSPH on assessment panels Stronger links to Local Enterprise Partnership Wider engagement with NHS Staff groups such as primary care following invitation to present at the recent Cornwall Annual Practice Nurse Conference on 25 th April 2017 More involvement with local business networks Development of the Healthy Weight in the Workplace programme Production of a Physical Activity & Sport Offer Production of a new professional brochure Promotion of training opportunities within the workplace setting such as MECC, Mental Health First Aid (workplace specific course) Continue to promote the networking & best practice between companies utilising Mentor Award and promotion of our Challenge a Workplace campaign Focus on programme delivery across the 6 localities throughout Cornwall, where we work under representation Focus on reducing inequalities Improve and increase the Workplace Health offer 18

19 Links/References Staff Health & Wellbeing: Mental Health Toolkit for Employers, BITC & PHE Musculoskeletal Health Toolkit for Employers, BITC & PHE t.pdf Suicide Prevention Toolkit, BITC & PHE olkit_0.pdf Suicide Postvention Toolkit, BITC & PHE _the_event_of_a_suicide_toolkit.pdf Public Health Annual Report Health, Work and Health Related Worklessness A guide for Local Authories; (1) Dame Carol Black's review of sickness absence (2011) Health at Work an independent review of sickness absence ealth-at-work.pdf (2) World Health Organisation (2014) Introduction to healthy settings: (3) Men s Health Form (2013) A review of the literature: Men s health-seeking behaviour and use of the internet w_dec2013_final.pdf (4) 19

20 Appendices nd_work_infographics.pdf 20

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23 List of all companies Private, Public & Voluntary Callington Community College Callington PL17 7DR Cornwall Business Forum Callington PL17 8PP Ginsters Callington PL17 7XG Looe Community School East Looe PL13 1NQ Cornish Orchards Liskeard PL14 4PW Cornwall Foundation Trust - NHS Liskeard PL14 6DJ Drinkmaster Ltd Liskeard PL14 3PG Greenbank Community Church Liskeard PL14 3DP Liskeard School and Community College Liskeard PL14 3EA Tamar HR Liskeard PL14 3RG Bishop Cornish School Saltash PL12 4PA Hemsley Fraser Group Ltd Saltash PL12 6JW More Than Art Saltash PL12 6AR Spinnaker Saltash PL12 6LF HMS Raleigh Torpoint PL11 2PD Torpoint Community Colege Torpoint PL11 2NH D & I Bridgman & son Ltd Bude EX23 9QZ Department for work and pensions Bude EX23 8BT HBH Woolacotts Ltd Bude EX23 8BB Keenes Korner ltd T/A the bay view inn Bude EX23 0AW Stratton Primary School Bude EX23 9AP Bennett Jones & Co Bodmin PL31 2HR Bodmin College Bodmin PL31 1DD Bodmin Hospital Bodmin PL31 2QT Cormac Bodmin PL31 23

24 Cornwall Foundation Trust - CFT - NHS Bodmin PL31 1QT Cornwall Housing Bodmin PL31 2FR Cornwall Partnership NHS Foundation Trust Bodmin PL31 1FB Hentland LLP Bodmin PL31 2RQ Job Centre Plus Bodmin Bodmin PL31 2JB National Trust Bodmin PL30 4DE PALL Bodmin PL31 2EY Parcelforce Worldwide - Cornwall LD Bodmin PL31 2RQ Proper Cornish Group Bodmin PL31 1EZ ReZolve Bodmin PL31 2RJ RTP Surveyors Bodmin PL31 2DF Tempus Leisure Limited Bodmin PL31 1DZ Tulip Ltd Bodmin PL31 1HF Waste Management - Cornwall Council Bodmin PL31 2JX Western Power Distribution Bodmin PL31 1DE Environment Agency (Cornwall) Bodmin PL31 1EB Grassland Society Camelford PL32 9SX Careers South West Launceston PL15 7PR DS Smith Launceston PL15 9HN Kensey Foods Launceston PL15 7AF South West Lakes Trust Launceston PL15 7PF Ambrosia (Premier Foods) Lifton PL16 0BB Padstow school Padstow PL28 8EX TJ International Limited Padstow PL28 8RW Cascade Springs Water Company Ltd Wadebridge PL27 7LF Exhale CIC Wadebridge PL27 7FJ R J Bray & Son Wadebridge PL27 6AD 24

25 Rethink Wadebridge PL27 7BX St Breock Primary school Wadebridge PL27 7XL St Minver School Wadebridge Pl27 6QD Wadebridge School Wadebridge PL27 6BU Bottreaux Surgery Boscastle PL35 0BG CARRS Midas Group- Redruth Construction Site Indian Queens TR9 6TF Indian Queens TR9 6TL Iteracy Lostwithiel PL22 0AW Kernow Veterinary Group Lostwithiel PL22 0DZ Outlook South West LLC Lostwithiel PL22 0HG Trewithen Dairy Lostwithiel PL22 OLW Age Uk Day Centre / NEWQUAY DAY CENTRE Newquay TR7 1JR Best Western Porth Veor Manor Hotel Newquay TR7 3LW Clovelly House Care Home Newquay TR7 1RA Cubert School Newquay TR8 5HE Happy Days Nursery Newquay TR8 5YA Job Centre Plus - Newquay Newquay TR7 1BY King's Service Centre Newquay TR8 4DS Mawgan in Pydar School Newquay TR8 4EP Murrell associates LLP Newquay TR8 5YA Newquay Children's Centre Newquay TR7 2LU NEWQUAY HEALTH CENTRE Newquay TR7 IRU Newquay Zoo Newquay TR7 2LZ Pentreath Ltd Newquay TR8 5EE RAF St Mawgan Newquay TR8 4HP Red Hotels Ltd - Bedruthan Steps/ Scarlet Hotel Newquay TR8 4BU Summercourt Academy Newquay TR8 5EA 25

26 Taylor Design and Play Newquay TR8 4HH Trenance Learning Academy Newquay TR7 2LU Watergate Bay Hotel Newquay TR8 4AA Angel Fulfilment Services Ltd Par PL24 2SQ Biscovey Academy Par PL24 2DB Doubletrees School Par PL24 2DS Imerys Minerals Ltd Par PL24 2SQ ASPIRE ACADEMY TRUST St Austell PL25 4FD Boots the Chemist St Austell PL25 5EP Brannel School St Austell PL26 7RN Bugle School St Austell PL26 8PD Coodes Solicitors St Austell PL25 4BB Cornwall College St Austell PL25 4DJ Cornwall Glass & Glazing Ltd St Austell PL25 3JQ Cory Environmental St Austell PL26 7DS Department of Work and Pensions St Austell PL25 5AG DWP St Austell BC St Austell PL25 4BX Eden Project St Austell PL24 2SG HMRC St Austell St Austell PL25 5BA HSBC Bank Plc St Austell PL25 5EL Idenna Ltd St Austell PL26 8LG Job Centre Plus - St Austell St Austell PL25 5TY Kings Avenue Dental Practice St Austell PL25 4TT Leap Media Ltd T/A LEAP St Austell PL25 4QW Nanpean C.P. School St Austell PL26 7YH NHS Cornwall and Isles of Scilly St Austell PL25 5AS NHS Kernow St Austell PL25 5AS 26

27 Nile's Bakery Ltd St Austell Pl25 4PP Ocean Housing Group Ltd St Austell PL25 3SW Peninsula Community Health CIC St Austell PL25 5AS Polatir School St Austell PL25 4BZ Polkyth Leisure Centre St Austell PL25 4DB Polkyth Surgery St Austell PL25 4EG Probation, Police & NHS & Coastline St Austell PL25 4TT QES Ltd St Austell PL26 8LX Sandy Hill Academy St Austell PL25 3AT St Austell Brewery Co Ltd St Austell PL25 4BY St Austell Healthcare St Austell Pl25 3EF St Stephen Churchtown Academy St Austell PL26 7NZ Steve Andrews Tyres St Austell PL25 3LD Tesco St Austell St Austell PL25 3HR The Clays Practice St Austell PL26 8JF Treverbyn Academy St Austell PL26 8TL TREVOR WALES HYPNOTHERAPY SOLUTIONS St Austell PL25 3EX West Pharmaceutical Services Ltd St Austell PL25 3JU Whitemoor Academy St Austell PL26 7XH 3WhiteHats Limited Falmouth TR11 2AF A&P Falmouth Ltd Falmouth TR11 4NR Dracaena Centre Falmouth TR11 2ES Eight Wire Falmouth TR11 2AU Fit 'N' Fun Kids Ltd Falmouth TR11 4SN Harland Accountants Falmouth TR4 3PB Jarrang Falmouth TR11 4SZ Marlborough School Falmouth TR114HU 27

28 Pendennis Shipyard Falmouth TR11 4NR Recognising Excellence Falmouth TR11 5SG Seasalt Ltd Falmouth TR11 4SZ Ships and Castles Leisure Centre Falmouth TR11 4NG Specsavers Falmouth TR11 3AT St Michaels Hotel & Spa Falmouth TR11 4NB ASDA Penryn TR10 9LY BF Adventure Penryn TR10 9BX Blue Flame Gas Penryn TR10 9EP Emma Stacey Legal Penryn TR10 9TA Falmouth and Exeter Students' Union Penryn TR10 9FE Falmouth Exeter Plus - Fitness Centre Penryn TR10 9FE Penryn College Penryn TR10 8PZ Penryn Primary Academy Penryn TR10 8RA Spectrum ASD Penryn TR10 8DB Tremough Sports Centre Penryn TR10 9EZ View It Love It Live It - The Homeseller Penryn TR10 9TA Archbishop Benson CE Primary Truro TR1 1BN BT Consumer Sales Truro Truro TR1 2SF Carnon Downs Surgery Truro TR3 6JD Coodes Solicitors Truro TR1 3AP Cornish Mutual Truro TR1 2SU Cornwall Blind Association Truro TR1 2DP Cornwall Care Truro TR4 9NY Cornwall Council Truro TR1 3AY Cornwall Development Company Truro TR1 1EA Cornwall Farmers Truro TR4 9LD 28

29 Cornwall Fire and Rescue Service Truro TR1 3HA Cornwall IT Services Truro TR1 1AA Cornwall Music Service Trust Truro TR1 1TH Cornwall Rural Community Council Truro TR1 2ES Cornwall Solar Panels Truro TR4 8UN Cornwall Sports Partnership Truro TR1 3AY Court Caravan Park Truro TR3 7LL Devon & Cornwall Probation Service Truro TR1 1HZ Duchy Hospital Truro TR1 3UP European Centre for Environment and Human Health Truro TR1 3HD Event Cornwall Truro TR1 2DP Follett Stock Truro TR4 9NH Foot Anstey Solicitors Truro TR1 1QH GAIN Capital UK Ltd Truro TR1 2SU Galvan Research and Trading Truro TR1 2SU GE Money Truro TR1 2XP Health and Wellbeing Innovation Centre Truro TR1 3FF HMCTS - Cornwall Courts Truro TR1 2PB Job Centre Plus Truro Truro TR1 2PU Jobline Staffing Truro TR1 1EA Kier Construction Truro TR1 1QH Learning Disability Service Truro TR1 3AY Mannings Truro TR1 2QB Manpower Truro TR1 2JQ MJ Medical Truro TR1 2XN Mount Hawke Academy Truro TR4 8BA PDSE Truro TR1 3HD 29

30 Penair School Truro TR1 1TN PKF Francis Clark Truro TR1 2NA PLUSS Truro TR1 2SF Probus Surgical Centre Truro TR2 4JZ Public Health Truro TR1 3JX Richard Lander School Truro TR3 6LT Robinson Reed Layton Truro TR1 2DP Royal Cornwall hospitals NHS Trust Truro TR1 3LJ Royal Mail Truro TR1 1AA Shortlanesend School Truro TR4 9DA SourceBox Ltd Truro TR3 6AW St Petroc's Society Truro TR1 2PD TAYLORS OF GRAMPOUND Truro TR2 4TB The Cove Macmillan Support Centre Truro Tr1 3LJ Threemilestone Primary School Truro TR3 6DH Tiggers Too! Day Nursery Truro TR4 8EY Trading Standards Truro TR1 Truro & Penwith College Truro TR1 3XX Truro High School for Girls Truro TR1 2HU Truro Learning Academy Truro TR1 3PQ Twelves Company Truro TR4 9LD Volunteer Cornwall Truro TR1 2XN Ward Williams Associates Truro TR4 9LD Young People Cornwall Truro TR1 2PE Lander Medical Practice Truro TR1 2JA Acorn Academy Cornwall Camborne TR14 0HX Brandon Trust Camborne TR14 0DX 30

31 Coastline Housing Camborne TR14 8SD Community Energy Plus Camborne TR14 0HX Phoenix Surgery Camborne TR14 7DL SCOPE Camborne TR14 8FD SCSLhealth Camborne TR14 0HX BT Goonhilly Helston TR12 6LQ Forms Plus Helston TR13 0LW Frugi (Cut4 Cloth Limited) Helston TR13 0FG Halwin school Helston TR13 0EG Helston Community College Helston TR13 8NR Helston Medical Centre Helston TR13 8AU Shelter Box Helston TR13 0LW A.E. Rodda & Son Ltd Redruth TR16 5BU CAB Cornwall Redruth TR15 2PP Cornwall Chamber of Commerce Redruth TR15 1SP CORNWALL FOUNDATION TRUST NHS Redruth TR16 5ER Cornwall Neighbourhoods for Change Redruth TR15 1LS Enact Energy Redruth TR14 0HX Falfish Limited Redruth TR15 1SS Guava Ltd Redruth TR15 3PL Health Promotion Service/Cornwall Healthy Weight Redruth TR16 4BY Illogan School Redruth TR16 4SW KDC Leisure Servies Redruth TR15 3YR Kernow Hydro Redruth TR16 4HW Live Events South West Redruth TR15 3PL Murdoch and Trevithick Redruth TR15 1SY NHS. LONGREACH HOUSE Redruth TR153ER 31

32 Pirate FM Redruth TR15 3XX Pool Innovation Centre Redruth TR15 3PL Questions and Answer (qacic) Redruth TR15 2AB Reckitt Benckiser Redruth TR15 3RQ Redruth Job Centre Redruth TR15 1AL Shared Lives South West Redruth TR16 5DH Studio 1 Redruth TR15 2DU Tempus Leisure Redruth TR15 3YR The Dash Group Redruth TR15 3RQ TRAC Services Ltd Redruth TR15 3PL Trewirgie Infants' School Redruth TR15 2SZ World of Camping Ltd Redruth TR16 4AX Carn Brea leisure Centre Redruth TR15 3QS The Cornwall College Group Redruth TR15 3RD Bodriggy Health Centre Hayle TR27 4PB Connor Downs Academy Hayle TR27 5DH Archie Browns Penzance TR18 2EQ Art in your heart Penzance TR19 7HN Cape Cornwall School Penzance TR19 7JX Illuminating Training Penzance TR19 7TD Marazion Surgery Penzance TR17 0HW Pensans Community Primary School Penzance TR20 8UH Penwith Community Development Trust Penzance TR18 4BU Penwith District Council Penzance TR18 3QW Penwith Housing Association Penzance TR18 4NX St Hilary School Penzance TR20 9DR Telegraph Museum Porthcurno Penzance TR19 6JX 32

33 The Old Coastguard Penzance TR19 6PR YMCA Cornwall Penzance TR18 4TE Beach Restaurant & Alfresco & Gill Holiday Enterprises St Ives TR26 3LF County Confectionery Limited St Ives TR26 2JH neo people management limited St Ives TR26 3DZ St Ives School St Ives TR26 2BB Tate Gallery St Ives St Ives TR26 1TG Tempest Photography St Ives TR26 3HU The Stennack Surgery St Ives TR26 1RU Council of the Isles of Scilly Isles of Scilly TR21 0NF Five Islands School Isles of Scilly TR21 0NS Public Health Services - Bristol City Council Bristol BS1 5UY Devon and Cornwall Police Exeter EX7 0JR Devon Primary Care Trust Exeter EX2 5AF South West Water Exeter EX2 7HR Stephens Scown Solicitors LLP Exeter EX1 1RS STILL Materials Handling Ltd Exeter EX2 8RU Whitstone Head School Holsworthy EX22 6TJ First Devon and Cornwall Plymouth PL9 7JT Leadbitter Plymouth PL1 3AB Livewell, Plymouth Community Healthcare Plymouth PL4 7QD FIRST GREAT WESTERN Swindon SN1 1HL South Devon Healthcare NHS Foundation Trust Torquay TQ2 7AA Suez Recycling and Recovery Weston Supermare BS22 6WA 33