SOUTH WEST. annual report. May 2012 to April
|
|
- Lucinda Warren
- 5 years ago
- Views:
Transcription
1 annual report May 2012 to April 2013 SOUTH WEST
2 Operational performance statistics About us Stagecoach South West provides local bus services across Exeter, East Devon, Torbay, South Devon, North Devon, Somerset and into Cornwall and Dorset. Our aim is to provide safe, reliable, punctual, clean and comfortable services with a good value for money range of tickets and fares. This annual report covers the year from May 2012 to April Our passengers We carried a total of 27.5 million passengers over the year, an increase of 11,000 over the previous year. We received a total of 2,600 passenger complaints about our services. That equates to one complaint per 10,575 passengers. We comply with our industry code of practice, and every complaint is investigated and action taken to avoid repetition of the problem. Our services We operated a total of 14.1 million miles over the year, an increase of 2.78% over the previous year, most of which is due to the expansion of our North Devon network. Our key measure of performance is the reliability and punctuality of our services. In the past year we operated 99.7% of our scheduled services, with 0.17% failure due to internal reasons, 0.13% due to external reasons such as congestion or diversions and 0.04% due to adverse weather conditions. We monitor our services for punctuality and 94.8% of our services operated within 5 minutes of their scheduled time, traffic congestion again being the main reason for delay. We continue to seek improvements both through rescheduling services and in discussions with our local highway authorities. We have continued to invest in our fleet with the purchase of new Scania E400 double decker buses for our 52 route connecting Exeter and Sidmouth (9 vehicles) and our North Devon network (22 new vehicles) at a total cost of 5.5 million. 99.7% of all scheduled services operated.
3 Our staff We are a major South West employer with 746 drivers, 94 engineers and cleaners, and 81 supervisors, managers and administration staff, all of whom are based locally. We have continued to invest in training all our staff. All of our drivers have completed the first four stages of their Certificate of Professional Competence (CPC). Our engineers are all skilled workers and we employ 8 apprentices to provide skills for the future. Our supervisors and managers have all completed relevant training courses for their various professions. Our fares We increased fares once during the year by an average of 4.4%. This was to cover our increased costs of pay, fuel and insurance, and to provide for further investment in new vehicles, plant and equipment. Like all businesses, we continue to be affected by the prevailing economic conditions, including substantially higher prices for fuel and utilities. However, we have worked hard to keep fare increases to a minimum and believe our buses still offer a greener, smarter and more affordable alternative to the car. For example, our 52 week Megarider Gold ticket provides unlimited travel on all of our bus services for just 2.58 per day*. *Based on cost of 52 week Megarider Gold at Our fleet We operate a fleet of 327 buses and coaches, of which we replaced 29 over the past year with a total investment of 5.5 million. All of our fleet (excluding school buses) is low floor or wheelchair ramp equipped to provide easy access for the elderly, disabled and buggies. All our vehicles are inspected by our engineers at least every 3 weeks, and maintained to much higher standards than the legal minimum to ensure safety and comfort. Every vehicle is cleaned daily and the average age of our vehicles is 7.4 years old.
4 Our environment We used 1.87 million gallons of diesel last year, at an average of 7.6 miles per gallon. We are working to improve fuel consumption through technical measures, and all our drivers have completed a safe and fuel-efficient driving course. At the end of 2012 we adopted the Green Road eco driver system on all of our vehicles to provide drivers with real-time feedback on their driving style, reduce accidents and improve fuel consumption. An annual bonus scheme rewards drivers for consistent green driving and, if required, additional training and support is provided. All our fleet runs on low sulphur diesel, with a high-tech additive Envirox, to reduce pollution and improve fuel consumption. Vehicle engines must meet increasingly higher Euro standards of exhaust emissions. 87 % of our fleet meets at least the Euro 3 standard. We recycle most of our waste, such as litter, used oils, filters, batteries, parts, etc. We also recycle the water we use to wash our vehicles every night. Our achievements Despite the on-going economic conditions, we are proud that not only have we maintained network stability but have actually increased the size of our network, invested in new vehicles and launched new brands and products onto the market. Following the withdrawal of First Devon & Cornwall from North Devon in September 2012, we extensively reworked our North Devon network, growing the fleet by a third virtually overnight. We now have a stable, sustainable network which is attracting increasing patronage with low fares and modern vehicles. Consequently, we have been able to invest 4 million in 22 new buses for our North Devon Wave route. At the start of 2013 we launched 9 new vehicles on our 52 route operating between Exeter and Sidmouth. Eye catching images of Sidmouth were applied to the exterior advertising spaces, highlighting the attractiveness of the area and the service frequency. Nineteen of our new buses in Torbay have been branded Hop12, positioning the route as A great way to get around the Bay for both locals and tourists alike. Through our partnership with the English Riviera Tourism Company, their official tourist map now features our bus route with over 100,000 copies in circulation. The map, along with discount offers, is also incorporated into our timetable to create A day out in your pocket. The success of this model is being replicated with other key routes. We continue to be recognised at the UK Bus Awards, the transport industry s premier awards event, and in 2012 were shortlisted in both the Environment and Top Shire categories.
5 Key Facts 2012/ million passengers were carried on Stagecoach South West services 14.1 million miles were operated within the South West across Devon, Somerset and into Cornwall and Dorset 99.7 % service reliability and 94.8 % service punctuality 288 (PVR) vehicles operating on over 134 routes across Devon and Somerset, extending into Cornwall 921 staff at 4 depots and 6 outstations 5.5 million investment in 9 buses for 52 service and 22 buses for North Devon Shortlisted for Top Shire and Environment at the 2012 UK Bus Awards
6 Exeter Torbay Barnstaple disability helpline travel shops Exeter bus station Paignton bus station customer services Stagecoach South West Belgrave Road Exeter EX1 2LB stagecoachbus.com/southwest devon.gov.uk/devonbus ticket agents For a full list of our ticket agents please visit: stagecoachbus.com/southwest what to do if things go wrong We do our best to meet your expectations, but occasionally things go wrong. If you feel we have failed you in some way please tell us about it by contacting customer services at the address above. If you re unhappy with our response, this is the independent body that will review complaints: The Bus Appeals Body PO Box 119 Shepperton TW17 8UX train information bus times All information correct at the time of going to press (July 2013)
SOUTH WEST. annual report. May 2011 to April
annual report May 2011 to April 2012 SOUTH WEST www.stagecoachbus.com Operational performance statistics About us Stagecoach South West provides local bus services across Exeter, East Devon, Torbay, South
More informationAnnual Performance. South West May 2016 to April
Annual Performance South West May 2016 to April 2017 www.stagecoachbus.com @stagecoachsw Operational performance statistics About us Stagecoach South West provides local bus services across Devon and into
More informationMay 2011 to April 2012.
Annual Performance 2011-2012 KEY FACTS 2011/12 38 million passenger journeys were made on Stagecoach in Fife, Stagecoach in Perth and Stagecoach Strathtay services 27.1 million miles operated across Fife,
More informationgreener, smarter travel stagecoachbus.com/manchester
greener, smarter travel stagecoachbus.com/manchester 2010-2011 operational performance statistics Stagecoach Manchester provides local bus services in Greater Manchester and parts of Cheshire and Derbyshire.
More informationStagecoach South. annual performance. May 2010 to April greener smarter travel
Stagecoach South annual performance May 2010 to April 2011 greener smarter travel introduction Stagecoach South provides local bus services across Hampshire, Surrey and Sussex, with some routes extending
More informationMay 2011 to April 2012.
Annual Performance 2011-2012 KEY FACTS 2011/12 11 million passenger journeys were made on Stagecoach Bluebird services 12.9 million miles operated throughout Aberdeen City and Shire, Moray and Buchan 537
More informationKEY FACTS 2011/ million passenger journeys were made on Stagecoach in the Highlands services 9 million miles operated across the Highlands and O
Annual Performance 2011-2012 KEY FACTS 2011/12 6.5 million passenger journeys were made on Stagecoach in the Highlands services 9 million miles operated across the Highlands and Orkney 374 staff working
More informationStagecoach South. annual performance. May 2009 to April greener smarter travel
Stagecoach South annual performance May 2009 to April 2010 greener smarter travel introduction Stagecoach South provides local bus services across Hampshire, Surrey and Sussex with some routes extending
More informationAnnualReport. introduction. key facts. information. May 2013-April stagecoachbus.com/south
AnnualReport key facts 35 million passenger journeys were made on Stagecoach South services. May 2013-April 2014 information 99.5% of all services operated 93.4% of journeys turned up within 5 minutes
More informationThis annual report covers the year from May 2013 to April 2014
Stagecoach East Midlands is the region s largest bus operator and runs local bus services in Kingston upon Hull, throughout Lincolnshire, North Nottinghamshire and South Yorkshire. Every day our staff work
More informationMay 2015 to April Annual Report
May 2015 to April 2016 Annual Report Key Facts 24 million passenger journeys 15.9 million miles operated carrying customers on our network 366 buses operating on routes throughout South East Wales in the
More informationAnnual Performance Manchester
Annual Performance Manchester May 2016 April 2017 Key Facts 109 million passenger journeys were made on Stagecoach Manchester buses 29 million miles operated across Manchester 89% of journeys started on
More informationannual performance May April 2016
annual performance May 2015 - April 2016 annual performance May 2015 to April 2016 key facts 38.1 million passenger journeys were made on Stagecoach Midlands services Over 18 million miles operated within
More informationAnnual Performance. East Scotland
Annual Performance East Scotland May 2014-April 2015 Key Facts 38 million passenger journeys were made on Stagecoach East Scotland buses 31 million miles operated across the region 99.89% reliability on
More informationA Quality Partnership Scheme is a statutory agreement between parties to provide improved bus infrastructure and services.
BRIEFING NOTE FOR BUS OPERATORS Inverclyde statutory Quality Partnership Scheme - 2015 What is an sqps? A Quality Partnership Scheme is a statutory agreement between parties to provide improved bus infrastructure
More informationPassenger Promise and Rights: National Express Bus
51 Bordesley Green Birmingham B9 4BZ Passenger Promise and Rights: National Express Bus 1. Introduction This document incorporates both our promise and duties to you and a statement of your rights under
More informationWILTS & DORSET ENVIRONMENTAL & SOCIAL REPORT 2007
WILTS & DORSET ENVIRONMENTAL & SOCIAL REPORT 2007 OUR RESPONSIBILITY A message from the Managing Director Our primary responsibility to the communities we serve is to be steadfast in our focus to deliver
More informationTransport Focus 2016 Bus Passenger Survey Briefing 22 March Liverpool
Transport Focus 2016 Bus Passenger Survey Briefing 22 March 2017 - Liverpool Presentation of BPS 2016 results David Sidebottom & Robert Pain Bus Passenger Survey 2016 - Scope 42 areas in England: a. 6
More informationGO WEST MIDLANDS ENVIRONMENTAL & SOCIAL REPORT 2006
GO WEST MIDLANDS ENVIRONMENTAL & SOCIAL REPORT 2006 CONTENTS 2 The Marketplace 4 The Workplace 6 The Environment 8 The Community IBC Auditing & verifying this report OUR RESPONSIBILITY A message from the
More informationChange for the better: Stagecoach and the East Midlands Franchise
Change for the better: Stagecoach and the East Midlands Franchise Time Destination 0001 A message from Ian Dobbs Chief Executive, Rail Division Stagecoach Group I am excited that Stagecoach has the opportunity
More informationThis report is PUBLIC [NOT PROTECTIVELY MARKED] Board Meeting. Councillor Roger Lawrence Transport
Agenda Item No. 5.4 Board Meeting Date 17 February 2017 Report title Cabinet Member Portfolio Lead Accountable Managing Director Accountable Employee Report has been considered by West Midlands Bus Alliance
More informationEDINBURGH AIRPORT LTD COACHPARK
EDINBURGH AIRPORT LTD COACHPARK - Terms & Conditions of Use - October 2013 CONTENTS SECTION 1. 0 Introduction 1. Purpose 2. Authorised Users 2.0 Responsibilities 2.1 Edinburgh Airport Ltd 2.2 Bus and Coach
More informationWILTS & DORSET ENVIRONMENTAL & SOCIAL REPORT 2005
WILTS & DORSET ENVIRONMENTAL & SOCIAL REPORT 2005 Alex Carter OUR RESPONSIBILITY A message from the Managing Director Welcome to this, our first corporate responsibility report. It would be hard to imagine
More informationBus Reliability and Punctuality Performance
Bus Reliability and Punctuality Performance Recommendation(s) That the Board: Board Meeting 26 August 2014 i. Notes the changes to the reporting of bus reliability and punctuality. As at July 2014 the
More informationTRANSPORT FOR GREATER MANCHESTER COMMITTEE REPORT FOR RESOLUTION
TRANSPORT FOR GREATER MANCHESTER COMMITTEE REPORT FOR RESOLUTION DATE: 11 November 2011 SUBJECT: REPORT OF: Proposed making of a Quality Partnership Scheme for the A6 corridor between Manchester and Hazel
More informationWorking in partnership in the. West of England. Winter 2012/13
Working in partnership in the West of England Winter 2012/13 Welcome Welcome to our stakeholder newsletter for the West of England. It tells you how First is working to improve bus services in the region
More informationFor details of Saturday buses, please see next page
Sunderland l Whitburn l South Shields via Roker, Horsley Hill and Pier Head E1 via Fulwell Mill, Horsley Hill and Laygate E2 via Fulwell Road and Harton Nook E6 All services via Fawcett Street, Wearmouth
More informationMinistry of Land, Infrastructure, Transport and Tourism Airport Forum. Jetstar Presentation 8 March 2011
資料 5 Ministry of Land, Infrastructure, Transport and Tourism Airport Forum Jetstar Presentation 8 March 2011 Welcome to Jetstar Jetstar is the leading Asia Pacific LCC Continuously profitable since 2004
More informationSTAGECOACH-VIRGIN COMPANY AWARDED INTERCITY EAST COAST RAIL FRANCHISE
27 November 2014 STAGECOACH-VIRGIN COMPANY AWARDED INTERCITY EAST COAST RAIL FRANCHISE 140m planned investment to deliver an improved service and more personalised travel Over 25m planned spend in improving
More informationWritten evidence submitted by National Express West Midlands (BSB 15)
Written evidence submitted by National Express West Midlands (BSB 15) National Express West Midlands 1. National Express West Midlands (West Midlands Travel Ltd) is the major bus operator in the West Midlands.
More informationReducing traffic: a new plan for public transport
Reducing traffic: a new plan for public transport Our five point plan to improve Heathrow s public transport in 2015/16 1 2 3 4 5 Make public transport more attractive for passengers Ensure major rail
More informationGold Coast. Rapid Transit. Chapter twelve Social impact. Chapter content
Gold Coast Rapid Transit Chapter twelve Social impact Chapter content Social impact assessment process...235 Existing community profile...237 Consultation...238 Social impacts and mitigation strategies...239
More informationImproving Public Transport. in Blackpool
Improving Public Transport in Blackpool 2001-2007 Staffing Levels Total number of employees 784 Operations Division PCV Drivers 457 Tram Drivers 26 Trn Drivers 6 City Sightseeing 3 Snl Conductors 84 588
More informationNorthern Rail Limited. Passengers Charter. Final Version
Northern Rail Limited Passengers Charter Final Version November 2004 Contents 1 PASSENGERS CHARTER...2 1.1 INTRODUCTION...2 1.2 THE INFORMED CUSTOMER...3 1.3 BUYING A TICKET...4 1.4 CUSTOMERS WITH DISABILITIES
More informationMoving with our people...
Moving with our people... Corporate Responsibility Report 2011 Go Ahead London comprises London Central, London General, Blue Triangle and Docklands Buses. We operate local buses in the London area representing
More informationZoom Zoom Bowen. Scooter Rentals. Proposal for BIM Land Use Bylaw (3.3.5) Amendment
Zoom Zoom Bowen Scooter Rentals Proposal for BIM Land Use Bylaw (3.3.5) Amendment Transportation issues on Bowen Island Limited public transport bus service with limited routes and timing Very limited
More informationLEVEL 3 CERTIFICATE OF PROFESSIONAL COMPETENCE FOR TRANSPORT MANAGERS (PASSENGER TRANSPORT) 05678
OXFORD CAMBRIDGE AND RSA EXAMINATIONS LEVEL 3 CERTIFICATE OF PROFESSIONAL COMPETENCE FOR TRANSPORT MANAGERS (PASSENGER TRANSPORT) 05678 UNIT P2 CERTIFICATE OF PROFESSIONAL COMPETENCE (PASSENGER TRANSPORT)
More informationTRANSPORTATION SERVICE Actual
PERFORMANCE REPORT-THIRD QUARTER VISION TO DELIVER REGIONAL MULTI-MODAL TRANSPORTATION SERVICES AND INFRASTRUCTURE IMPROVEMENTS THAT SIGNIFICANTLY AND CONTINUALLY INCREASE TRANSIT MARKET SHARE. MISSION
More informationFestive bus times at a glance
We re changing our bus times between 21 December 2015 and 1 January 2016 Festive bus times at a glance Monday 21 December Tuesday 22 December We know it can be a little frustrating when things shift around,
More informationReport of. Transport Key Performance Indicators
Report of Transport Key Performance Indicators August 2008 CONTENTS 1) INTRODUCTION 2 2) RELIABILITY OF SHETLANDS TRANSPORT NETWORK 3 3) STANDARD OF ROAD MAINTENANCE 5 4) FUEL CONSUMPTION LEVELS 6 5) MARKET
More information3. Coach Supporting Statement
3. Coach Supporting Statement Content 1. Setting the Scene 2. Vision 3. Coaches and the Shared Priorities 4. Issues 5. Delivery Programme in the first Plan Period 2001/02 2005/06 6. Good Practice 7. Strategy
More informationTravelling to Exeter. Bus, Train or Park & Ride. Travel Information
Travelling to Exeter Bus, Train or Park & Ride Travel Information Getting around bybus The map below shows the main bus routes into Exeter.Less frequent services from other areas also operate -for full
More informationSTRATEGIC REVIEW 2015/16
STRATEGIC REVIEW 2015/16 STRATEGIC REVIEW 2015/16 Executive Summary Over the last 12 months the company has continued to develop, successfully broadening our client base, introducing new services, winning
More informationCustomer Service Charter
Customer Service Charter 1 Welcome Welcome to the Gold Coast light rail, G:link. Keolis Downer, Australia, s largest private provider of multi-modal public transport, is the proud operator and maintainer
More informationThe 15-day comment period will run from Thursday, April 4, 2019 to 4pm on Wednesday April 18, 2019.
Proposed Service Standards-Title VI Program Update 2019 April 3, 2019 The Cape Ann Transportation Authority is seeking input on service standards and service policies proposed as part of the Title VI Program
More informationINTEGRATED TRANSPORT AUTHORITY
INTEGRATED TRANSPORT AUTHORITY Meadowhall Our Vision for South Rotherham and Improving your Bus Travel Information Booklet Summer 2010 2 3 Introduction This booklet sets out our proposals of a vision for
More informationPassenger Focus Bus Punctuality Project Bus Punctuality seminar, 19 September 2013
Passenger Focus Bus Punctuality Project Bus Punctuality seminar, 19 September 2013 The project and the seminar Improving punctuality is bus passengers top priority 1. So, two years ago, Passenger Focus
More informationOur new Great Western Franchise. Tarka Rail Association AGM June 2015
Our new Great Western Franchise Tarka Rail Association AGM June 2015 To cover New Franchise - recap Implications for the line Taking forward the strategy 3 Second Great Western Direct Award Overview Brand
More informationQ: How many flights arrived and departed in 2017? A: In 2017 the airport saw 39,300 air transport movements.
Southampton Airport Masterplan FAQ 4 October 2018 Background Southampton Airport Today Q: How many passengers currently use Southampton Airport and how has this changed over the last 5 years? A: Over the
More information2.3 On 27 November, the Department for Transport issued guidance on the use of the powers contained in the Act.
Director: Dave Pearson, Director of Transport Services Report to: Bradford District Consultation Sub-Committee Date: 22 January 2018 Subject: Information Report 1 Purpose 1.1 Matters of information relating
More informationCorporate Responsibility Report Serving local communities the responsible way
Corporate Responsibility Report 2009 Serving local communities the responsible way Introduction Metrobus operates local bus services in Greater London, Surrey, Kent, and East and West Sussex. With a 400-strong
More informationPresentation to BRT UK Technical Visit to Leigh to Ellenbrook Guided Busway
Presentation to BRT UK Technical Visit to Leigh to Ellenbrook Guided Busway Welcome Introductions: Anthony Murden Project Sponsor Adam Price Project Manager Martin Shier - Bus Partnerships Delivery Manager
More informationBUS USERS MANIFESTO. Background and overview of transport needs, legislation and options
BUS USERS MANIFESTO The purpose of this manifesto is to provide a template for discussion with Dorset County Council about the types of services they will support in future. It sets down a number of basic
More informationBus Priority Package. Presentation to Leigh Business Forum. 11 December 2015
Bus Priority Package Presentation to Leigh Business Forum 11 December 2015 Over 25 miles of bus routes improved What is the bus priority package? Key Strategic Benefits Shorter journey times, more punctual
More informationSummary of the rights of passengers travelling by bus and coach 1
Summary of the rights of passengers travelling by bus and coach 1 Regulation (EU) 181/2011 (hereinafter the Regulation) becomes applicable on 1 March 2013. It provides for a minimum set of rights for passengers
More informationMessage from the Director
SUMMER 2014 TOGETHER WE CAN I C E I M P R O V E S E R V MAC MEETINGS The remaining 2014 METROLift Advisory Committee meetings will be held at: Metropolitan Multi-Service Center 1475 W. Gray Thursday, August
More informationSmarter Travel Sutton
Smarter Travel Sutton Lee Parker 15 th September 2010 Project Scope Three-year pilot social marketing project. Launched in Sept 2006, delivery commenced in April 2007. Delivered in partnership and funded
More informationsdrftsdfsdfsdfsdw Proposed Liquor Licence Exemptions for Accredited Tourism Businesses
sdrftsdfsdfsdfsdw Proposed Liquor Licence Exemptions for Accredited Tourism Businesses 1 P age Proposed Liquor Licence Exemptions for Accredited Tourism Businesses 1. Background 1.1 Tourism in Western
More informationRideshare Franchise BYRON BAY CAIRNS SYDNEY MELBOURNE FIJI HERVEY BAY BYRON BAY CAIRNS SYDNEY MELBOURNE FIJI
Rideshare Franchise GOLD COAST BRISBANE SUNSHINE COAST TOOWOOMBA HERVEY BAY BYRON BAY CAIRNS SYDNEY MELBOURNE FIJI BYRON BAY CAIRNS SYDNEY MELBOURNE FIJI CON-X-ION is the premier airport transfer, theme
More informationU.S. Coast Guard - American Waterways Operators Annual Safety Report
American Waterways Operators U.S. Coast Guard - American Waterways Operators Annual Safety Report National Quality Steering Committee Meeting December 12, 2017 Established Safety Metrics For 17 years,
More informationKings Ash House, Paignton. newly refurbished, grade 'A' office accommodation in the heart of Torbay
Kings Ash House, Paignton newly refurbished, grade 'A' office accommodation in the heart of Torbay a breath of fresh air Kings Ash House offers newly refurbished office accommodation within the Torbay
More informationNSB GJØVIKBANEN AS. Service Quality Performance Report 2016
NSB GJØVIKBANEN AS Service Quality Performance Report 2016 Passenger Rights Regulation 1371/2007 1. NSB Gjøvikbanen AS NSB Gjøvikbanen AS is a subsidiary in the NSB Group. The company is 100 % owned by
More informationStaying mobile after the Motability Scheme
Staying mobile after the Motability Scheme Thank you for leasing with the Motability Scheme. We understand that the Scheme may have provided you with support for a number of years, so we have put together
More informationLyft s Economic Impact 2015 REPORT
Lyft s Economic Impact 2015 REPORT In more than 65 cities nationwide, Lyft has become a powerful vehicle of change and connectivity. We studied our seven most established markets to explore Lyft s positive
More informationGo South Coast Sustainability Report Focused on partnership
Go South Coast Sustainability Report 2016 Focused on partnership About us Go South Coast operates a fleet of 745 buses across Dorset, Wiltshire, Hampshire and the Isle of Wight. With around 104 routes
More informationAgenda 11. Strathclyde Bus Alliance progress update. Date of meeting 9 December 2016 Date of report 15 November 2016
Agenda 11 Strathclyde Bus Alliance progress update Date of meeting 9 December 2016 Date of report 15 November 2016 Report by Assistant Chief Executive (Operations) 1. Object of report The object of this
More informationUpdate on the development of the Regional Real Time Passenger Information (RTPI) System
Agenda Item 11 Update on the development of the Regional Real Time Passenger Information (RTPI) System Committee Strategy and Programmes Date of meeting 23 November 2018 Date of report 30 October 2018
More informationAppendix 2. West Midlands Bus Alliance Key Performance Indicators
Appendix 2 West Midlands Bus Alliance Key Performance Indicators Date 16 January 2016 Report title Accountable Chief Officer Accountable Employee Review of Key Performance Indicators for the West Midlands
More informationCustomer Service Charter
Customer Service Charter From December 2017 16764 YTM_12/17. Authorised by Public Transport Victoria, 750 Collins Street, Docklands Our guiding principle for operating Melbourne s tram network is to Think
More informationUK Experience with Bus Restructuring
UK Experience with Bus Restructuring Outline 1. Background 2. Bus Deregulation outside London 3. London strategy 4. Results to date 5. Edinburgh Case Study 1 Background Prior to mid-1980s, UK local bus
More informationMETROBUS ENVIRONMENTAL & SOCIAL REPORT 2005
METROBUS ENVIRONMENTAL & SOCIAL REPORT 2005 Alan Eatwell OUR RESPONSIBILITY A message from the Managing Director Welcome to this, our first corporate responsibility report. More and more people want to
More informationPromoting Car-Free Days out through a Rail Partnership
Promoting Car-Free Days out through a Rail Partnership Category: Workshop In case of a workshop: Tourist/Leisure/Shopping sector Name: Organisation: Country: E-mail address: Richard Burningham Devon &
More informationBrexit Preparedness seminar on transport. Council Working Party (Article 50 Format) 29/11/2018
Brexit Preparedness seminar on transport Council Working Party (Article 50 Format) 29/11/2018 Aviation - Key sectoral aspects to consider Market Access Safety Security Aviation Market Access (1) Issue
More informationEdinburgh Airport Corporate Responsibility Report 2008
Edinburgh Airport Corporate Responsibility Report 2008 Introduction Edinburgh Airport is Scotland s busiest airport. Passenger numbers have doubled in the last twelve years and today, there are more flights
More informationToday we are showing you the early designs to improve the A27 at Arundel and we would like to hear your views on our options.
Welcome Welcome to the Highways England A27 Arundel Bypass public consultation. Thank you for coming. Today we are showing you the early designs to improve the A27 at Arundel and we would like to hear
More informationALL ABOARD LABOR S LONG TERM PASSENGER TRANSPORT STRATEGY
ALL ABOARD LABOR S LONG TERM PASSENGER TRANSPORT STRATEGY Revitalising Passenger Transport Increasing traffic congestion in our cities and a lack of transport services in our regional towns is frustrating
More informationCreating Sustainable Communities Through Public Transportation
Creating Sustainable Communities Through Public Transportation 21 st Transportation Committee January 16, 2008 Keith T. Parker Chief Executive Officer Charlotte Area Transit System (CATS) Charlotte Mecklenburg
More informationRepresenting the users of the Barnstaple to Exeter railway line. Response to the Devon County Council Local Transport Plan December 2010
Representing the users of the Barnstaple to Exeter railway line Response to the Devon County Council Local Transport Plan December 2010 1 Foreword As one of the longest established User Groups, we very
More informationShip Owner Expectations
Sibrand Hassing, Director Fleet Operations Europe, Holland America Group Workshop Sustainable Energy Supply & Innovative Solutions for Emission Reduction Improved Ports Cruise Line Collaboration, Bergen/Norway
More informationFlight Regularity Administrative Regulations
Flight Regularity Administrative Regulations (Ministry of Transport 2016 #56) As of March 24, 2016, the Flight Regularity Administrative Regulations has been approved on the 6 th ministerial meeting. It
More informationThe Seychelles Sustainable Tourism Label (SSTL)
The Seychelles Sustainable Tourism Label (SSTL) Presented by Michele Martin Sustainability for Seychelles In partnership with the Tourism Department The beauty of the natural environment and the way of
More informationDEPARTMENT OF CIVIL AVIATION Airworthiness Notices EXTENDED DIVERSION TIME OPERATIONS (EDTO)
EXTENDED DIVERSION TIME OPERATIONS (EDTO) 1. APPLICABILITY 1.1 This notice is applicable to operator engaged in Commercial Air Transport Operations beyond the threshold time established by DCA for EDTO
More informationPLYMOUTH White Papers
WWW.LUKEPOLLARD.ORG APRIL 2018 PLYMOUTH White Papers Issue 1: Ambition April 2018 #PlymouthWhitePapers An initiative by Luke Pollard MP 1 CHALLENGE Thoughtful pieces designed to confront and challenge
More informationUNIVERSITY OF CAMBRIDGE INTERNATIONAL EXAMINATIONS General Certificate of Education Advanced Level
UNIVERSITY OF CAMBRIDGE INTERNATIONAL EXAMINATIONS General Certificate of Education Advanced Level *2051973008* TRAVEL AND TOURISM 9395/03 Paper 3 International Business & Leisure Travel Services October/November
More informationAviation's challenge: the role of Emissions Trading in protecting the environment and promoting Europe's economy and employment
Aviation's challenge: the role of Emissions Trading in protecting the environment and promoting Europe's economy and employment Mike A Ambrose Director General European Regions Airline Association & Chair,
More informationFY Transit Needs Assessment. Ventura County Transportation Commission
FY 18-19 Transit Needs Assessment Ventura County Transportation Commission Contents List of Figures and Appendices.. 2 Appendices... 1 Chapter 1: Introduction What is the Ventura County Transportation
More informationSchool Crossings Victoria
School Crossings Victoria Introduction Road Safety is a great concern to the whole community. People such as the Police, Fire Brigades, Councils and their Enforcement Officers all play a part in ensuring
More informationTRECARN HOTEL PALERMO ROAD, TORQUAY, TQ1 3NW
TRECARN HOTEL PALERMO ROAD, TORQUAY, TQ1 3NW SUMMARY 126 en suite lettings bedrooms; Riviera Ballroom (230), Restaurant (250) and Garden Ballroom (100); Located in the in the ever popular English Riviera
More informationDelivering change for passengers: Stagecoach and the South Central franchise
Delivering change for passengers: Stagecoach and the South Central franchise Time Destination 08:01 A message from Ian Dobbs Chief Executive, Stagecoach Rail Division I am delighted that Stagecoach has
More informationAppointment of a Non-Executive Director
Appointment of a Non-Executive Director May 2018 www.lothianbuses.co.uk CONTENTS A note from the Chair Company Background The Appointment Role Specification Person Specification Recruitment Process 3 4
More informationFriday 8 December PM 3.15 PM
Level 3 Certificate of Professional Competence for Transport Managers (Passenger Transport) Unit P2 Case Study 05678 Friday 8 December 2017 1.00 PM 3.15 PM Time Allowed: 2 hours 15 minutes Case Study This
More informationTo ensure the sustainable provision of safe, reliable, friendly and efficient passenger and cargo shipping services for the residents of Sark and
To ensure the sustainable provision of safe, reliable, friendly and efficient passenger and cargo shipping 1 1) Introduction 2) IOSS financial performance 2015-16 and 2016-17 Year to Date 3) IOSS operational
More informationSALISBURY NHS FOUNDATION TRUST. Transport Strategy & Green Travel Update
SALISBURY NHS FOUNDATION TRUST Paper: SFT 1922 Title: Transport Strategy & Green Travel Update Purpose of the Paper: To present an update on the Trust Transport Strategy and present a range of proposals
More informationPROJECT CLEAN AIR. Certification Scheme for Clean Air Charter. Final Report. For. Cathay Pacific Airways Limited (CX) Prepared by
PROJECT CLEAN AIR Final Report For Cathay Pacific Airways Limited (CX) Prepared by February 2009 1. INTRODUCTION Cathay Pacific Airways Limited (CX) is an international airline registered and based in
More informationClean Batik Initiative National Policy Dialogue. Presented by Environmental Technology Research Centre 28 November 2012
Clean Batik Initiative National Policy Dialogue Presented by Environmental Technology Research Centre 28 November 2012 SIRIM ECOLABELLING SCHEME Ecolabelling - Communicating a product environmental benefits
More informationHI Sustainability Fund 2018
HI USA: A Rooftop Full of Panels Installing a solar photovoltaic system that generates 100% of HI SD Point Loma s electricity Project Summary Nestled in a neighbourhood setting in sunny San Diego, HI San
More informationFor Immediate Release September 3, CONSTRUCTION BEGINS ON NEW CABLE FERRY Special steel cutting ceremony held at shipyard
For Immediate Release 14-033 September 3, 2014 CONSTRUCTION BEGINS ON NEW CABLE FERRY Special steel cutting ceremony held at shipyard VICTORIA BC Ferries and Seaspan s Vancouver Shipyards announced that
More informationMark Scheme (Results) Summer 2008
Mark Scheme (Results) Summer 2008 GCE GCE Travel and Tourism (6993) Paper 01 Edexcel Limited. Registered in England and Wales No. 4496750 Registered Office: One90 High Holborn, London WC1V 7BH Unit 7:
More informationTOUR MANAGER BROCHURE. Produced by. Worldwide Travel Training Ltd
TOUR MANAGER BROCHURE Produced by Worldwide Travel Training Ltd AN INTRODUCTION Worldwide Travel Training Limited, established in 1994, provides training packages to the travel and tourism industry, supplying
More informationSharing the Way with Sustainable Transport Options
Sharing the Way with Sustainable Transport Options Planning Institute Australia Professional Development Seminar Adelaide, SA Thursday 1 st May 2008 John Devney Sustainable Transport What is Sustainable
More information