IAAPA SAFETY INSTITUTE SEPTEMBER 2013 PARIS, FRANCE INTRODUCTION TO SAFETY IAAPA GLOBAL ASTM EN ISO

Transcription

1 IAAPA SAFETY INSTITUTE SEPTEMBER 2013 PARIS, FRANCE INTRODUCTION TO SAFETY IAAPA GLOBAL ASTM EN ISO Adrian Mahon Director-Health, Safety & Risk Management Merlin Entertainments Group Chairman, IAAPA Safety Committee, Europe Steve Blum SVP, Engineering & Safety Universal Parks & Resorts Chairman, IAAPA Safety Committee

2 IAAPA EUROPE RIDE SAFETY REPORTING SYSTEM 2012 REPORT IAAPA Europe Safety Forum, Disneyland Resort Paris September 17 th 2013

3 IAAPA EUROPE RIDE SAFETY REPORT Covers parks or attractions operating at a permanent location with at least one ride ERSRS launched in 2007 Analysis by: Serious Injuries: Injuries to a person that result in immediate admission and hospitalisation in excess of 24 hours, for purposes other than medical observation, or which result in a fatality. Reportable Injuries: Other ride-related incidents that result in an injury to a person that is not serious but requires medical treatment other than ordinary first aid IAAPA Europe Safety Forum, Disneyland Resort Paris September 17 th 2013

4 Analysis by ride type: Children s Adult and family Roller coaster IAAPA EUROPE RIDE SAFETY REPORT Analysis by location of accident: while getting in/out of the ride/while ride in motion NB: provides quantification/context to headlines reported in the media IAAPA Europe Safety Forum, Disneyland Resort Paris September 17 th 2013

5 Responses: 111 Sites 66 IAAPA members IAAPA EUROPE RIDE SAFETY REPORT 14/Top 20 parks in TEA/AECOM study IAAPA Europe Safety Forum, Disneyland Resort Paris September 17 th 2013

6 SUMMARY Accidents at permanent ride facilities in Europe are rare: 9.5 injuries per million visits 1.6 injuries per million rides taken by park guests Just 6% of injuries fall within the serious definition. (Broadly in line with recent years) Causes of accidents: 87% guest behaviour; 7% operational 6% technical IAAPA Europe Safety Forum, Disneyland Resort Paris September 17 th 2013

7 SUMMARY Key Issues for businesses: Customer misbehaviour and carelessness Recruitment and retention. (Especially of Ride Operators), Legislation. (Especially on disability discrimination) Technical/Operational issues. (Especially maintaining existing rides) IAAPA Europe Safety Forum, Disneyland Resort Paris September 17 th 2013

8 SUMMARY Main safety initiatives over the next few years: Training (especially for Ride Operators) Technical and operational issues (especially maintenance of current rides) Communicating with guests IAAPA Europe Safety Forum, Disneyland Resort Paris September 17 th 2013

9 KEY MESSAGES Serious Injury Rates related to rides are rare Not a time to be complacent! Adopting a structured Safety Management System will contribute to positive trends!! Need to review prioritisation of actions to address the key causes of accidents more focus on Guest behaviour/communication IAAPA Europe Safety Forum, Disneyland Resort Paris September 17 th 2013

10 G- Forces Restraint Safety restraints : Example Area 1 : park bench Restraint Rose Example Area 5 : Flying Coaster IAAPA Europe Safety Forum, Disneyland Paris, France

11 G- Forces Acceleration Limits ASTM F Acceleration Limits Draft harmonized pren 13814:2013 Annex G: Acceleration effects on passengers Used also as part in draft ISO Biomechanical Effects IAAPA Europe Safety Forum, Disneyland Paris, France

12 G- Forces Acceleration Limits + Z pressed into seat - Z uplift in seated position International notation accelerations IAAPA Europe Safety Forum, Disneyland Paris, France

13 G- Forces Acceleration Limits IAAPA Europe Safety Forum, Disneyland Paris, France

14 G- Forces Measurements IAAPA Europe Safety Forum, Disneyland Paris, France

15 IAAPA Europe Safety Forum, Disneyland Paris, France

16 Evacuation Consideration Risk Based The Design of an amusement ride considers : Normal operations Maintenance Emergency situation Based on Risk Assessment ISO Additional hazards associated With emergency Procedures, EN 13814, chapter 7. Several locations: High rides, Dark rides & Water rides Restaurants Theaters Grand stands Identify What is an Evacuation? If guests have to disembark in a location other than the station. The station by design is the safest place to unload guests. If guests have to leave a building through other doors than main entrance. IAAPA Europe Safety Forum, Disneyland Paris, Paris France

17 Normative References: National regulations and Local requirements International Fire Code 2012 Best practices of the Leisure Industry IAAPA Europe Safety Forum, Disneyland Paris, Paris France

18 Fire and Emergency Evacuation Drill Frequency Based on IFC 2012, Chapter 2, Page 31 Amusement Park Structures and Grandstands, Group A5 Restaurants, Swimmingpools and Amusement arcades, Group A2 and A4 Location Frequency Participation Amusement rides Quarterly Employees Amusement Arcades Quarterly Employees Out/indoor water parks Quarterly Employees Grandstand / bleachers Quarterly Employees Waiting areas in amusement rides Quarterly Employees Restaurants, Taverns & Bars Quarterly Employees Restaurants, shops, theaters & closed places with a capacity of more than 150 persons Monthly Employees IAAPA Europe Safety Forum, Disneyland Paris, Paris France

19 Some Points to consider in Design and execution The best is to take in account in the design of the ride the emergency activities that may transpire. To wait with this until the ride is almost finished is definitely not a good idea. Consider the height from which guests have to be evacuated. Extra safety provisions might be necessary! (Safety wires, catwalks, etc..) Evacuation during day or night will determine the needed facilities and utilities. The climate need to be considered. If its very hot, provisions might be needed to comfort the guests. Rescue vehicles could be of the heavy weight kind and extra reinforcement of the area around the location might be necessary. Take care that rescue vehicles have current approval certificates. To have an Electric power outlet near the location is definitely handy or provide a generator. Public Address system should be available. Technical Department and Operations should know their role during evacuation procedures intimately. Basically, let the Technical Department take charge of related technical processes, getting guests out of the vehicles and Operations to get the guests on safe ground level and further guest related processing. IAAPA Europe Safety Forum, Disneyland Paris, Paris France

20 Emergency situations are often unexpected and we have to be prepared for such eventualities. There are preventive actions that we could do: Be delligent with preventive inspections. Observe prescribed maintenance procedures. Alert operation practices. Get familiar in working together with Fire Department or other external services for emergencies. IAAPA Europe Safety Forum, Disneyland Paris, Paris France

21 Ride & Attraction Operations Standard Operating Procedures Rides & Attractions Operational Guides David J Bromilow General Manager Park Operations Drayton Manor Park UK IAAPA Europe Safety Forum, Disneyland Paris, Paris France

22 Ride & Attraction Operations Standard operating policies and procedures play a fundamental role in operating our rides and attractions safely and efficiently. The one procedure and policy document that holds it all together and provides the direction for all other operational procedures is the Operational Guide or Standard Operating Procedure. (S.O.P) This document provides the framework for all ride operational procedures and protocols for the operations team.

23 Key Operational Procedures To safely deliver our rides and attractions each day for our guests to enjoy, we rely on an entire suite of documents and procedures to support our operational programs. This includes: Standard Operational Guides - SOP Pre-opening safety and operational checklists Checklist support and training documentation Operator/attendant assessments (competency review) Audit protocols On ride daily activities log Fault and work request reporting Communication policy Ride access Disability access

24 Operating Guide Development A standard and consistence framework to deliver procedures and guidance When developing the guide always consider - Manufacturer s guidance on safe operations for individual rides and attractions Standards & relevant regulations In house company policies and procedures In house operations team experience Inspection and safety bodies Colleagues within the industry (operational experience) Interface with other rides and attraction policies Interface with company strategic policies MIP for example Consistency within the park and or group

25 Operating Guide Typical Content Ride details / specifications Ride lay-out Safety policy Use of procedures Operational instructions Control panels function use & layout Rider restrictions & guidance Inclement weather protocols Guest with disability s procedure Incident procedures

26 Operating Guide Typical Content Lock-out procedure Risk assessments Hand signals Evacuation procedures Vehicle transfer systems and procedure CCTV operations use and management Role of the platform attendant (s) Housekeeping policy Ancillary equipment Test runs

27 Examples of procedures in practice Lock Out Policy -

28 Examples of procedures in practice Rider Height Safety Policy

29 Examples of procedures in practice Risk Assessment suite Six key areas; Guest/visitor participation Ride Operations (Operator and Attendant) Evacuation Engineering/Technical Services Dynamic* * Operates live un-planned event / discussed / documented

30 Examples of procedures in practice Hand Signals Ride Stop (Two Arms, Closed Fist Put Together, Knuckle to Knuckle at Chest Height) This signal indicates that the ride should be stopped. This sign is directed at the Operator. Dispatch (Thumbs Up) This signal indicates that the train may be dispatched. The signal is directed at the ride operator and held until the train has left the station. Cross Stationary Train/Boat/Car (Cross Arms Held Above Head) This indicates that the attendant/operator wishes to cross over the train/boat/car from either the load/unload platform to the other. The operator/attendant needs to wait for the operator to show the same signal back before crossing the stationary train/boat/car. Unlock Harnesses (Open Fist) This indicates that the harnesses require unlocking by the Ride Operator. This signal should be held until the harnesses have unlocked.

31 Examples of procedures in practice Hand Signals

32 Examples of procedures in practice Pre-opening Inspection Technical Services

33 Examples of procedures in practice Pre-opening Inspection Ride Operations

34 Examples of procedures in practice Operator/Attendant Competency Review Policy

35 Examples of procedures in practice Operator - practical training

36 Other Significant Influences Interaction and interface with technical services teams Ride & Attraction status / handover procedures Ride and attraction theming and special effects Fire, smoke, water effects etc. Live actors Animatronics Lighting & visual systems Fireworks Communication management and control Special Operating License Requirements

37 Other Significant Influences

38 Other Significant Influences

39 Thank you Any Questions?

40 Safety in Operations Performance Alignment Model IAAPA Europe Safety Forum, Disneyland Paris, Paris France

41 Safety in Operations What are the stakes 80 % of accidents are related to Guest or Cast behavior Safety in Operations depends on Design, Technology, Guest information, Guest behavior. But one critical point is how attractions are operated Accuracy of Operations is also depending to the quality of the staff: training, turnover, full year or seasonal activity, etc. 41

42 Safety in Operations How to build a reliable and sustainable process Design a chain of value/process from the training content to enhancement actions Management of this process has to be integrated in the overall Operations process For liability concerns, all evidences of training content or program performed have to be recorded Evaluate performance of this process 42

43 Safety in Operations To manage a sustainable Safety plan in Operations, WDP&R has developed and implemented the approach Performance Alignment Model 43

44 Objective Set Expectations - develop and define source Documentation Convey Expectations - through effective training Evaluate Understanding - skills, knowledge and abilities of your Cast Members Enforce Consistent Results - reinforce behaviors to sustain performance and business process 44

45 Benefits of a Systematic Training Program Provides a framework to establish a safe environment for Guests and Cast Members Increases focus on the quality of the Guest experience Establishes a foundation to sustain growth Creates a standard process for consistent on-the-job training Process to deliver continual training Solid documentation configuration 45

46 Documentation Setting Expectations Source Content Operating Guide Resource Manuals System Operating Guides Manufacturer s Requirements (MRs) Maintenance Manuals 46

47 Training Delivery Conveying Expectations Formalized tools for training Training Guide Consistent training experience Foundation to support conveying expectations Trainer selection Trainer evaluation and enhancement actions Train the trainer Trainer development Trainer audits 4

48 Assessments Evaluating Understanding Knowledge Assessment Multiple choice questions Used for items that occur less frequently or are not observable Performance Assessment Checklist format Used for items that can be observed during normal operation Determine key knowledge, skills, and behaviors to be assessed 4

49 Reinforcement Ensuring Consistent Results Use the components of the Performance Alignment Process to: Sustain performance with effective Management tools Audit-Operational Excellence Observation (OEO) Refresh/Re-qualification 49

50 Doc mgt Technology Several key stakes need to be managed: configuration control of the modifications Consistant and reliable modifications for all attractions impacted Need to introduce quickly modifications and train Operators Answser to these stakes Necessity to manage the documentation with edoc /doc management system Develop and implement a configuration control system Develop and implement a documentation communication system 50

51 Preventive and predictive maintenance

52 Manufacturer manuals Local requirements and legislation Original equipment manufacturer manuals Experience Preventive planned maintenance

53 Wrong Handling Technical Faults Abnormal Guest Behaviour Filter Faults creating down time

54 Communication - Operators and Maintenance Team Requirements Manuals Experience Maintenance Management System

55 Guest Safety. Hidden Facets

56 Maintenance Attractions Controls opérations The safety of our Guests does not stop here IAAPA Europe Safety Forum, Disneyland Paris, Paris France

57 The doors to the red areas Are they locked? While the attraction is moving how do I make sure nobody is there? IAAPA Europe Safety Forum, Disneyland Paris, Paris France

58 Lamp post: Has their strength been checked? Is the glass are broken? Is it corroded?... Are the electrical cables and connections apparent to visitors? IAAPA Europe Safety Forum, Disneyland Paris, Paris France

59 Lampost: Have they lost their strength over time?, Visitors always climb on them... IAAPA Europe Safety Forum, Disneyland Paris, Paris France

60 Landscaping Why are they mowing the lawn next to the attraction works!... Have we checked that their work is finished prior to opening or are they still in the attraction envelope... IAAPA Europe Safety Forum, Disneyland Paris, Paris France

61 Trees Have you done a survey of the health of your trees near attractions and visitor areas... They could fall in strong wind... IAAPA Europe Safety Forum, Disneyland Paris, Paris France

62 Barriers / Fences Are they stable? Are they at the proper height based on risk? Are they sufficient? Do they cover all areas where there is a risk? IAAPA Europe Safety Forum, Disneyland Paris, Paris France

63 Lakes, rivers, other water areas, Do you have the necessary protection, Do you have any means of protection in case of fall and drowning Are they always well maintained? IAAPA Europe Safety Forum, Disneyland Paris, Paris France

64 Our statues are important in our parks They are inspected because our visitors climb on them Structure, Fatigue, Corrosion... IAAPA Europe Safety Forum, Disneyland Paris, Paris France

65 Decorations, overhead objects. Have they been tested? What is their level of fatigue, corrosion, condition and state, You have to inspect everything which is over the heads of our visitors... IAAPA Europe Safety Forum, Disneyland Paris, Paris France

66 The benches for our visitors Are they in good condition? Is there a risk of tipping? Are they secured? Do they give access to hazardous areas? IAAPA Europe Safety Forum, Disneyland Paris, Paris France

67 Electricity The electrical rooms must not be accessible to nonauthorized persons The condition of the cables are correct There are no cables or bare wires accessible to visitors... IAAPA Europe Safety Forum, Disneyland Paris, Paris France

68 Electricity Electric radiators are they in good condition? The electrical equipment, Is it in good condition? IAAPA Europe Safety Forum, Disneyland Paris, Paris France

69 Buildings The entry, restaurants, shops,... Effects of ice, water, on rotting wood structures Roofs, Fracturing tiles,... IAAPA Europe Safety Forum, Disneyland Paris, Paris France

70 Trains on the park Are the crossings clearly identified? The sound and light signals exist and function IAAPA Europe Safety Forum, Disneyland Paris, Paris France

71 Vehicles travelling in the Park The condition of the vehicles it is checked regularly? Do you test emergency braking every day... People who drive them are trained and aware of the risks... IAAPA Europe Safety Forum, Disneyland Paris, Paris France

72 Climatic conditions Do you know the limits of use of your sites, your tents,... As a function of the forces of wind, snow depth of... IAAPA Europe Safety Forum, Disneyland Paris, Paris France

73 Bridges and access structures Were they inspected Are the structures and, anchors ageing... IAAPA Europe Safety Forum, Disneyland Paris, Paris France

74 Security does not stop that at the visible part of the ICEBERG We must also address the other issues that seem less visible IAAPA Europe Safety Forum, Disneyland Paris, Paris France

75 Work at Height Marcus Brian Group Health, Safety and Risk Manager IAAPA Europe Safety Forum, Disneyland Paris, Paris France

76 Is this safe? Why Not? What do we do? IAAPA Europe Safety Forum, Disneyland Paris, Paris France

77 The Law IAAPA Europe Safety Forum, Disneyland Paris, Paris France

78 The Hierarchy of Control IAAPA Europe Safety Forum, Disneyland Paris, Paris France

79 Avoiding Work at Height IAAPA Europe Safety Forum, Disneyland Paris, Paris France

80 Fall Prevention IAAPA Europe Safety Forum, Disneyland Paris, Paris France

81 Fall Protection/Mitigation IAAPA Europe Safety Forum, Disneyland Paris, Paris France

82 Other Considerations for Working at Height Work Planning and Supervision Training Working Conditions (e.g. weather) Duration and frequency of work task Distance and consequences of a fall Faller rescue/evacuation (avoid lone working) Fragile surfaces/falling objects Suitability of equipment (i.e. correct PPE, ladders etc) Risk Assessment IAAPA Europe Safety Forum, Disneyland Paris, Paris France

83 The Hazards IAAPA Europe Safety Forum, Disneyland Paris, Paris France

84 The Hazards IAAPA Europe Safety Forum, Disneyland Paris, Paris France

85 The Hazards Unprotected edges when transfer table is not in the normal running position View over edge of platform IAAPA Europe Safety Forum, Disneyland Paris, Paris France

86 The Consequences IAAPA Europe Safety Forum, Disneyland Paris, Paris France

87 To Summarise Falls Hierarchy: Avoid > Prevent > Minimise Select appropriate work at height equipment Collective over personal Risk assess & plan IAAPA Europe Safety Forum, Disneyland Paris, Paris France

88 Thank You! Merci! Danke schön! Grazie! Gracias! IAAPA Europe Safety Forum, Disneyland Paris, Paris France