Owners and Managers Business Sessions

Transcription

1 Owners and Managers Business Sessions During Virtuoso Travel Week Global, Owners and Managers will have the opportunity to meet one-on-one with various Virtuoso departments to plan a strategy of integrating Virtuoso programs that best fit the agency s business models. Each session varies in length and appointments are available during the week. Global Member Partnerships Australia, New Zealand & Asia Europe, Middle East & Africa Latin America & Caribbean United States/Canada Agency Services Agency Services Overview AFEX National Transaction Virtuoso Incubator/Technology Preferred Partners Professional Development Deep Dive/Virtuoso Certified Travel Advisor Virtuoso Travel Academy Marketing Database Creative Services (Brilliant Bar Walk Up) Hosted Websites virtuoso.com Bio Writers Agency Data, Contact Center & virtuoso.com virtuoso.com Virtuoso Contact Center Virtuoso Reports & Data Sync Virtuoso Reserve Cruise & Virtuoso Air/Auto/Insurance/SABRE Virtuoso Air, Auto and Insurance Virtuoso Cruise Café Virtuoso SABRE Agreement Virtuoso Voyages Plus, visit the Brilliant Bar (Bellagio & Aria) for more opportunities - no appointment required. Meetings are available with the following departments - descriptions of each meeting are on the following pages. Instructions on how to access/book these meetings via My Events is at the end of this document. Global Member Partnerships Member Development 60 Minutes (Top of the Hour) Monday - Thursday Global Member Partnerships (See List Below) Meet with your Regional Director or Managers to review your agency s performance from the previous year and to discuss the agency s strategy for the coming year. US/Canada Australia/New Zealand/Asia National Accounts Cheryl Bunker North America/Canada Joelle Goldman North Central Cindy Nelson Cristina Magni Evan Pierce Michael Londregan Northeast To Be Announced Southeast Amy Klein South Central Kristi Green West Bonnie Newman Latin America Europe, Middle East and Africa Austra Eric Diaz Burwell Jose Roncero Robbert van Rijsbergen Tony Shepherd Zachary Roesner

2 Agency Services Agency Services 60 Minutes (Top of the Hour) Monday - Thursday Jennifer Campbell What is Agency Services and how would it help me? Virtuoso s Agency Services offerings are focused on helping member agencies become more profitable and more efficient. Discussion topics include Virtuoso Benchmarking Teams, commission settlement and tracking, credit card processing, and wires/foreign currency transactions. Potential future offerings will also be discussed. Travel Technology - Preferred Partners and Virtuoso Incubator 30 Minutes (Starting at Top of the Hour) Monday - Thursday Barbara Joseph Virtuoso Incubator is a program that provides an opportunity for travel technology entrepreneurs to learn the needs and insights of Virtuoso members. Learn about the technologies Virtuoso members are testing in the incubation period, providing a vital link to finesse business models and prioritize advisor-focused solutions. Then, find out more about the select few travel technology companies that have graduated from the Virtuoso Incubator and are now Virtuoso Preferred Partners. AFEX Provider of Independent Foreign Payment Solutions 30 Minutes (Starting at Top of the Hour) Monday - Thursday Ned Donkle from AFEX Learn how AFEX can provide you with a strategic FX plan that can run throughout the year, so that you can supply your travel customers with the best rates for all their vacation needs. Their expert travel team understands that currency movements can have a significant impact on your profits. With little planning, AFEX can help manage all of your agency s expected foreign currency transactions and invoices. NTC Credit Card Processor Specialized in Travel Industry Merchant Accounts 30 Minutes (Starting at Top of the Hour) Tuesday and Wednesday Chelsie Cooper from National Transaction National Transaction (NTC) has come to learn and understand how to simply things like collecting payments from travelers. We support the "CC merchant" portal which is already in place inside of Trams. The agency will receive the full payment for items like services fees, FITS or group trips the next day. All payments will be made in full to your agency bank account and charges will reflect the agency name. ASTA 30 Minutes (Starting at Top of the Hour) Monday - Thursday Pamela Bonin

3 Professional Development VCTA and Deep Dive 30 (Top or Half Hour) Monday Thursday Helen Nodland Now in its 2 nd year, the five-day VCTA program has more than proven its success. Over 100 new Virtuoso travel advisors have taken this rigorous training program, requiring preliminary study, attendance at the 5-Day course, and a 6-month post course curriculum. VCTA has launched these advisors onto a fast track that is personally and financially rewarding for them and their agencies. The Deep Dive is a one-day workshop used by dozens of Virtuoso agencies globally. Inspiring, hard work and fun Deep Dive is an opportunity to confront the changing landscape of travel advising directly with frontline and management staff. Subjects include: Value & Values; Collaborative Travel Planning a Process; Safeguarding Confidence; Agent to Advisor; Positioning fees for services; Increasing financial returns and more. Virtuoso Training and Virtuoso Travel Academy 30 (Top or Half Hour) Monday Thursday Jay Lindstrom Let Virtuoso become your agency s training program. Discuss your agency and advisor training needs and refresh your knowledge of the valuable member online resource the Virtuoso Travel Academy. Virtuoso offers hundreds online and recorded sessions available to all advisors at no cost. Learn how owners and managers can custom select training sessions to be assigned directly to an advisor along with due dates on when the training should be completed. Plus, Virtuoso has added Suggested Curriculums designed around a specific topic from Virtuoso Core Training, Collaborative Travel Planning, and Building Sales Skills. Custom Travel Virtuoso Documentaries from Virtuoso Study Tours are also available. Also, learn about new enhancement launching prior to Virtuoso Travel Week which will feature a new landing page and new search by Destination. Marketing Marketing Database 30 or 60 Minutes (Top or Half Hour) Monday - Thursday Select from Amy Hyde, Kim Stutzman or Lanecha White Review the agency s consumer database and the team will be able to determine the agency s database health and ensure a maximum ROI on the marketing being sent your agency. Virtuoso Hosted and Co-Branded Websites 60 Minutes (Top of the Hour) Monday Thursday Troy Seeling A Virtuoso-hosted website allows the agency to select from a range of pre-built templates to update and change content when you want. If the agency already has a hosted site, meet with the expert on how to maximize the agency s web presence. Plus, learn about virtuoso.com cobrand sites - a version of virtuoso.com featuring the agency logo and only advisors from that agency. The site allows clients to take advantage of the travel search features of virtuoso.com, keeps the agency branding, and presents the agency s advisors as the only advisor options. The site is available on the agency and advisor levels.

4 Bio Writer Appointments Brilliant Bar Aria or Bellagio (See List Below) 25 Minutes (Starting at Top of the Hour) Monday - Thursday Marketing (See List Below) Meet with Virtuoso s Marketing department to craft or review your virtuoso.com profile. Marketing Representative Location Day Amy Cassell Bellagio Tuesday, Wednesday, Thursday Annie Fitzsimmons Aria Saturday, Sunday Annie Fitzsimmons Bellagio Monday, Wednesday Cristine Lammers Bellagio Monday, Tuesday, Wednesday David Harwood Bellagio Monday, Tuesday, Thursday Gena Wooten Aria Sunday Gena Wooten Bellagio Wednesday, Thursday Joel Centano Aria Saturday, Sunday Joel Centano Bellagio Wednesday Justin Paul Aria Saturday, Thursday Justin Paul Bellagio Tuesday Kim Bradshaw Bellagio Monday, Tuesday Marika Cain Aria Sunday Marika Cain Bellagio Thursday Rita Lewis Bellagio Monday, Wednesday, Thursday Robert Duncan Aria Wednesday Robert Duncan Bellagio Monday, Tuesday Agency Data, Contact Center & virtuoso.com virtuoso.com Owner/Manager Meetings 30 Minutes (Top or Half Hour) Monday - Thursday Dominique Gaillard or Matt Elliott Learn about the latest updates and tools available to Owners and Managers to manage advisor and agency settings on virtuoso.com. Virtuoso Contact Center Aria Brilliant Bar or 60 Minutes (Top of the Hour) Saturday/Sunday (Aria) & Monday (Bellagio) Sarah Scheinoha Learn how the Virtuoso Contact Center works with you to get your questions answered and issues resolved. Hear about our support processes and tools, as well as what s on the horizon for Virtuoso customer support. With the ability to communicate across all Virtuoso departments, the Contact Center is your one source for support of all Virtuoso products and services. Virtuoso Reports and Data Sync 30 Minutes (Top or Half Hour) Monday Thursday Fraser Havens, Kathryn Bohot or Reka Kothamachu Why should you schedule time with Virtuoso Reports team? Discuss your agency s participation (for agencies not currently sharing data). Best Practices on how to improve the agency s data quality so the data can work for you. Learn how to ensure the best data possible including the importance of matching advisor ids and matching supplier which is used for Virtuoso marketing, Virtuoso Reserve, Lead Generation and many other Virtuoso program.

5 Virtuoso Reserve Brilliant Bar Aria Saturday 2PM - 5:30PM and Sunday 1PM 3PM Bellagio Tuesday 2:30PM 6PM; Wednesday 11AM 2:30PM; and Thursday 7AM 11AM and 2:30-4PM Dave Ury Learn how Virtuoso Reserve can help get more high-value clients, and increase the sales and loyalty of high-value clients you already have. Hear about the recent changes with the program, what type of marketing the clients receive and how you or your advisors can reach out with Virtuoso Reserve offers. Cruise & Virtuoso Air/Auto/Insurance/SABRE Exploring Virtuoso Air, Auto & Insurance Bellagio Van Gogh 1 20 Minutes (Starting at Top of the Hour) Monday - Thursday Scott Bryan or Steve Wooster Meet 1:1 to discuss your agency s needs for Virtuoso Air, Auto & Insurance. Learn how to maximize your agency s earning potential with over 50 airlines and all the enhancements to the department to make your airline ticketing quick and easy - including changes with Virtuoso s online booking tool eglobal fares. Making the Virtuoso SABRE Agreement Work for You Bellagio Van Gogh 1 30 Minutes (Starting at Top of the Hour) Monday - Thursday Christine Gilbert Members have the opportunity to take advantage of a no risk Sabre GDS agreement, which includes access to premier customer service support. Ask about the Virtuoso Sabre Program with earning potential or how the non-restrictive agreement applies to you. Virtuoso Voyages Vdara Silk Road 30 Minutes (Top or Half Hour) Monday Thursday David Powers Learn about Virtuoso s hosted cruise program & Voyages Specialist program launching later this year. Virtuoso Cruise Café Vdara Rafael 1-3 and Vinoly 15 Minutes (Starting at Top of the Hour) Cruise Lines (See List Below) During this time, discuss how you and your agency can maximize cruise business by utilizing the Virtuoso network benefits, online sales tools, training, Virtuoso Voyages, headquarters group and sales campaigns. The goal is build a successful sales strategy for 2016 and beyond. AmaWaterways Avalon Waterways Azamara Club Cruises Celebrity Cruises Crystal Cruises (US/Canada) Cunard Line Holland America Line (US/Canada) Norwegian Cruise Line (US/Canada) Oceania Cruises Paul Gauguin Cruises PONANT Cultural Cruises & Expeditions Regent Seven Seas Cruises Royal Caribbean International Seabourn SeaDream Yacht Club Silversea Cruises Star Clippers Americas Tauck River & Small Ship Cruising Uniworld Boutique River Cruise Collections Viking River Cruises Windstar Cruises

6 A Quick Guide - How to Request Owner/Manager Meetings To request Owner/Managers meetings, login to the Virtuoso Events site and click your name or Photo. On the left and under your photo, click My Meetings. Once you selected My Meetings, you might need to need to scroll down if you have registered for other Virtuoso Events prior to Virtuoso Travel Week Global. Note, My Meetings is not tied to the 4-minute and 10-minute appointment tables. When you reach 2016 Virtuoso Travel Week Global, click on View Meeting Requests to request, accept, decline, view, and manage all your meetings. Who do you want to meet with? Choose from, Anytime Meetings Search for any attendee at Virtuoso Travel Week and find a corresponding time and set a location for the meeting. Click Go under the type of meeting to return a list of meetings. The name or company may be entered but not required. Virtuoso Department Meetings Search for specific Virtuoso department meetings. Locations will be included in your agenda once the meeting is accepted. Most meetings will take place in the Bellagio meeting space and some will be at Aria. Cruise Café Search for a specific cruise line. All Cruise Café appointments will be at Vdara.

7 A Quick Guide - How to Request Owner/Manager Meetings continued The list of meetings will be returned and it is based on the attendee s Virtuoso region. This example if displaying meetings for US and Canada members. Note, the Creative Services and Virtuoso Reserve meetings will not appear. These are being held at the Brilliant Bar and no appointment is necessary. Select a meeting Click on the meeting name to display a list of days and times that match your schedule. Select a meeting host Once a meeting is selected, the meeting host and available times will appear at the bottom of the list. Select a meeting time Click on the time to request the meeting. There might be times when there are no mutual times available. Include other participants? Once the meeting time has been selected, you may include other participants from your office. Note, some meetings only allow for two attendees. Write a subject and message for the invitation Send the meeting request Click Request Meeting to send the meeting request or Never Mind, Start Over to go back to Select a Meeting Meetings are requested and managed through the Virtuoso Events site. s are sent to/from attendees requesting, accepting, or declining the meeting (plus any other messages). The sender is events@virtuoso.com be sure check your spam/junk mail folders. You may also view messages on the Virtuoso Event site once you are logged in. If you have unopened messages, look for the envelope icon with a number to indicate you have messages. Below is an example of an from Virtuoso Events.