Sykes - A Company of People Serving People

Size: px

Start display at page:

Download "Sykes - A Company of People Serving People"

Merry Hudson
6 years ago
Views:

Headquartered in Tampa, Florida, SYKES excels in delivering inbound customer support for its Fortune 1000 client-companies around the world.

2 Sykes - A Company of People Serving People Sykes Enterprises was founded in 1977 by John H. Sykes. Headquartered in Tampa, Florida, SYKES excels in delivering inbound customer support for its Fortune 1000 client-companies around the world. SYKES serves its clients through 4 geographic operating segments: North America (United States, Canada), Latin America (Brazil, Columbia, Costa Rica, El Salvador, Mexico), EMEA (Europe, Middle East and Africa) and ASIA Pacific (Australia, China, India and Philippines ) Sykes has over 46,000 employees working in 75 locations in 25 countries, and who are operating in 30 languages. For more information please visit our website:

About Cluj Site The company was founded in Romania in March 2010 and the first go-live was on the 5 th of May 2010. It is located in Cluj-Napoca, in Zorilor neighborhood, Republicii Street, no.

Sykes s employees from Cluj-Napoca are currently offering support worldwide in 20 languages which most commonly include Italian, Spanish, German, Hungarian, Greek, Portuguese, French, English,

3 About Cluj Site The company was founded in Romania in March 2010 and the first go-live was on the 5 th of May It is located in Cluj-Napoca, in Zorilor neighborhood, Republicii Street, no. 109, in Sigma Business Center, 6 th floor. In 2010, the company started with 35 full time employees and due to its constant development now has over 750 and is further expanding. Sykes s employees from Cluj-Napoca are currently offering support worldwide in 20 languages which most commonly include Italian, Spanish, German, Hungarian, Greek, Portuguese, French, English, Czech, Slovakian, Romanian, Bulgarian, Croatian, Serbian, Macedonian, Slovenian, Bosnian, Polish, Turkish, and Russian. For more information please visit our Facebook page:

Vision All SYKES Employees are expected to maintain high personal and professional

4 Our mission is to make our clients more efficient and more profitable while improving loyalty to their company brands. Vision All SYKES Employees are expected to maintain high personal and professional standards of conduct and integrity. SYKES is in the business of serving our clients' customers with excellence what better way to do that than with PRIDE.

Benefits Sykes provides great development opportunities widely available to those who work hard and want to progress.

Many of the Team Leader positions have been filled in with current employees promoted into the role.

5 Benefits Sykes provides great development opportunities widely available to those who work hard and want to progress. LEAP is an internal Talent Management program that provides opportunities for Sykes employees to develop their skills. Many of the Team Leader positions have been filled in with current employees promoted into the role. SLA is a free pre-employment program meant for external candidates who wish to improve their language skills in Italian, Spanish or German. Charity Action Group This group is formed by Sykes employees and its main goal is to raise money for different causes. Some of the charity actions are: - Clothes and toys gathering - Christmas Comes from You - Shoe box - Food Fair

Job Description: Customer Support Specialist Join Sykes team professionals and we will offer you: professional development through training programs -> modern technologies and customer management

6 Job Description: Customer Support Specialist Join Sykes team professionals and we will offer you: professional development through training programs -> modern technologies and customer management exposure to a multicultural and multilingual environment (from Cluj- Napoca we offer support in 20 + languages on a global level) coaching opportunities real possibilities of career development attractive salary package and medical benefits a modern, dynamic and friendly working environment A working day in Sykes Team includes some of the above activities and responsibilities: to respond with professionalism to all requirements that customers have via phone and to offer high quality technical support to identify the situations that have to be transferred to a specialized department to record our clients data in a specialized electronic system (CRM) to increase loyalty for the brand that we represent by being efficient and assuming full responsibility for our work/ results

7 Are you our type? Check out our Sykes employee profile: proficient in one of the following languages: Italian, Spanish, German, Hungarian, Greek, Portuguese, French, English, Czech, Slovak, Romanian, Bulgarian, Croatian, Serbian, Macedonian, Slovenian, Bosnian, Polish, Turkish, Russian English fluency is a plus strong PC skills in MS Office communicating in an effective and positive manner with people from diverse cultural backgrounds finding solutions tailored to our clients' demands having previous experience in activities that involve customer management is an advantage For applying please access our intern platform:

Cluj-Napoca City presentation Topics: General presentation Things to do Transport Shopping Food and Drink Location: Central Romania (County: Cluj) Size: 42 sq.

8 Cluj-Napoca City presentation Topics: General presentation Things to do Transport Shopping Food and Drink Location: Central Romania (County: Cluj) Size: 42 sq. km Population: 340,000 Inhabited since: 200 BC Cluj-Napoca, commonly known as Cluj, is the second most populated city in Romania, following the national capital Bucharest, and is the head town of Cluj County, in the northwestern part of the country. The city is considered the unofficial capital of the historical province of Transylvania. Cluj-Napoca has a continental climate, characterized by warm dry summers and cold winters. The climate is influenced by the city's proximity to the Apuseni Mountains, as well as by urbanization. Winter temperatures are often below 0 C (32 F), even though they rarely drop below 10 C. The city's population is over 300k inhabitants, or 1.6% of the total population of Romania. Just over 80% of the population of the city is ethnic Romanian, with the second largest ethnic group being the Hungarians, who form 16% of the population.

Things to do: Cluj-Napoca has a diverse and growing cultural scene, with cultural life present in various fields, such as visual arts, performing arts and nightlife.

9 Things to do: Cluj-Napoca has a diverse and growing cultural scene, with cultural life present in various fields, such as visual arts, performing arts and nightlife. As an important cultural centre, Cluj-Napoca has many theatres and museums. The latter include the National Museum of Transylvanian History, the Ethnographic Museum, the Cluj-Napoca Art Museum, the Pharmacy Museum, the Water Museum and the museums of Babeş-Bolyai University the University Museum, the Museum of Mineralogy, the Museum of Paleontology and Stratigraphy, the Museum of Speleology, the Botanical Museum and the Zoological Museum. Cluj-Napoca hosts a number of cultural festivals of various types. These take place throughout the year, though are more frequent in the summer period. "Sărbătoarea Muzicii" (Fête de la Musique) is a music yearly festival on 21 st June, organized under the aegis of the French Cultural Centre. In September, the Transilvania Philharmonic hosts the Toamna Muzicală Clujeană Classical Music Festival. Additionally, Splaiul Independenţei, on the banks of Someşul Mic River, hosts a number of beer festivals throughout the summer; among them the "Septemberfest", taking after the German Oktoberfest. The Transylvania International Film Festival (TIFF) held in the city since 2001 and organized by the Association for the Promotion of the Romanian Film, is the first Romanian film festival with international features. Cluj-Napoca has a number of landmark buildings and monuments. One of these is the 14 th century Saint Michael's Church in Unirii Square, following the Gothic style of that period. In front of the church is the equestrian statue of Matthias Corvinus, built in honour of the locally born king of Hungary. The Orthodox Church's equivalent to St. Michael's Church is the Orthodox Cathedral in Avram

10 Iancu Square, built in the interwar period. The Romanian Greek-Catholic Church also has a cathedral in Cluj-Napoca, called Transfiguration Cathedral. Opera & Ballet - Address: Piata Stefan cel Mare Saint Michael - Address: Piata Unirii Cluj National Museum of Art - Address: Piata Unirii 30 History Museum of Transylvania - Address: Str. Dr. Daicovici 2 Transport: Cluj-Napoca has a complex regional transportation systrem, providing road, air and rail connections to major cities in Romania and Europe. It also features a public transportation system consisting of bus, trolleybus and tram lines. By Air: The Cluj-Napoca International Airport (CLJ), located 9 kilometers (5.6 mi) east of the city centre, is the fourth busiest airport in Romania, after the two Bucharest airports (OTP and BBU) and Timişoara airport. The airport is connected to the city centre by the local public transport company, RATUC, bus number 8. The airport serves various direct international destinations across Europe. By Bus: Cluj-Napoca operates a full trolleybus/bus network, which will take you almost anywhere you have to go. Most trolleybus/bus/tram journeys are paid using a paper ticket which can be used for two journeys. Tickets can be bought only from stations and they cost 3.5 Lei (approximately 1 Euro). There is no possibility to buy the ticket from the bus driver. There is no metro running underground, although the city had a mayor who tried to start a metro project.

11 By Taxi: There are many taxis and quite enough taxi companies in Cluj-Napoca. Taxi stations are situated near major public transport stations and near all points of interest. The charge is around 1.79 RON (50 eurocents/ 0.7 $) per kilometer, and the same amount is applied as start fee. All the respectable companies charge the same price. Usually you won't pay more than 10 RON (3 EUR) for a travel between the city center and some point in the suburbs. Payment is always done in cash, and paying by credit card is not possible. By Train: There are train connections to most Romanian cities, including fast InterCity connections to Oradea, Arad, Timisoara, Brasov, Sighisoara, Ploiesti and Bucharest. There are also international routes connecting Cluj-Napoca to main European cities. There are daily trains from/to Budapest (journey time - 8 hours). Trains to other western European cities run via Budapest. By Car: Cars can be rented from the numerous operators in the city. Many small tourism agencies also intermediate for renting cars, so you might be able to get better rates there. You can find such agencies scattered throughout the city centre. Shopping: Cluj-Napoca has everything a tourist may need: from average-price shops, to brand shops, cheap clothes and expensive cosmetics, kiosks, boutiques and supermarkets. Most of the shops are open daily from 9-10 am until 8 pm, and from 10 am until 3-5 pm on Saturdays. General stores, clothes shops and some bookshops are open on Sundays as well and there are shops with non-stop program. Cluj-Napoca is one of the best cities in Romania for shopping, hosting two of the largest malls: Iulius Mall and Polus Center.

12 Food and Drink: Cluj dining is some of the best in Romania. Ranging from traditional Romanian, Hungarian and Transylvanian (a combination of the previous two) dishes to Italian, Chinese, Japanese, Mexican, Middle Eastern, American and International Cuisine, the city can offer great dining for all tastes. Fancy restaurants are available as well as local fast food shops and a few international chains (McDonald's, Pizza Hut).

Carpathian Travel Center. Destination Management Company

Carpathian Travel Center. Destination Management Company Carpathian Travel Center Destination Management Company Carpathian Travel Center: Destination Management Company Destination Management We are a dynamic, alert and innovative team of professionals offering