HACC Service Provider Community Transport Survey Report 2012

Transcription

1 Service Provider Community Transport Survey Report 2012 Coming soon! Follow on Prepared by: Chris Blunt Transport Development Coordinator

2 Contents Contents... 2 Introduction... 3 Report Overview... 3 Purpose... 3 Scope... 3 Inner West Region Overview... 4 Population Profiles by Community Transport Regions... 4 Population growth... 5 CALD Data... 7 Current Transport Matrix... 9 Inner West Community Transport... 9 Leichhardt Community Transport Newtown Neighbourhood Centre Bankstown Canterbury Community Transport Riverwood Community Centre Survey Results Conclusion Attachment 1: Inner West CityRail Station Accessibility Matrix Inner West Service Provider Community Transport Report Page 2

3 Introduction Report Overview At the beginning of February 2012 a survey was sent out to service providers in the Inner West region to obtain a view over the current use and understanding of Community Transport in the area; as well as to provide the opportunity for services to submit ideas and suggestions around service design and delivery. Purpose The purpose of this report is to provide service providers in the Inner West Region as part of the Inner West Transport Forum with on overview of current transport services operating in the region as well as an understanding of the future service needs. Scope The survey was issued to both Development Officers covering the 7 s of; 1. Ashfield 2. Burwood 3. Canterbury 4. Canada Bay 5. Leichhardt 6. Marrickville 7. Strathfield The survey was then forwarded on to service providers in the region for their review and reply. The survey was available online providing an easy opportunity for reply by service providers. An overview of the service region and the results of the surveys are outlined below. A total of 18 surveys were utilised in the analysis of the region. Inner West Service Provider Community Transport Report Page 3

4 Inner West Region Overview The following population profile outline of the Inner West region as well as comparisons to New South Wales and Australia is taken from the Census Data of The profile clearly identifies that Leichhardt/Marrickville has a high number of Aboriginal or Torres Strait Islanders compared to the other Community Transport area within the region. Also of note is the higher percentage of persons born overseas compared to the state of NSW and Australia. This also is evident in the substantially higher percentage of people who speak languages other than English at home and those who do not speak English well or at all. Population Profiles by Community Transport Regions Census Data 2006 LCTG: Leichhardt/Marrickville IWCT: Inner West BCCT: Canterbury N.S.W. Australia Total Population 120, , ,961 6,549,165 19,855,287 Indigenous Persons 1, , ,026 Persons born in Australia 70,853 (58.8%) 85,204 (50.6%) 57,796 (44.5%) 4,521,190 (69%) 14,072,949 (70.9%) Persons born Overseas 37,959 (31.5%) 68,927 (40.9%) 60,979 (46.9%) 1,555,833 (23.8%) 4,416,029 (22.2%) Birthplace not stated 11,782 (9.7%) 14,192 (8.5%) 11,186 (8.6%) 472,142 (7.2%) 1,366,309 (6.9%) LOTE spoken at home 30,255 (25%) 73,058(43%) 81,387 (62.6%) 1,314,522 (20%) 3,146,183 (15.8%) LOTE persons speaks English not well/not at all 7,156 (6%) 13,828 (8%) 19,103(15%) 241,155 (3.7%) 561,414 (2.8%) Note: LOTE (Languages other than English) Source: Australian Bureau of Statistics (2006) Inner West Service Provider Community Transport Report Page 4

5 Population growth The breakdown of the population for the Inner West transport region is displayed in the following chart. Population by CT region LCT, 131,679, 28% BCCT, 139,927, 30% IWCT, 193,131, 42% Source: Bureau of Transport Statistics (2011) *These totals will be higher than the previous table as this data is taken on forecast by the Bureau of Transport Statistics The chart below identifies the population numbers of persons over 65 years of age by Community Transport region Population over IWCT BCCT LCT Source: Bureau of Transport Statistics (2011) Inner West Service Provider Community Transport Report Page 5

6 The information shown in the following table and graph shows the forecast population growth by suburb of persons over 65 years of age as a percentage of the entire suburb population. The suburbs of Burwood, Canada Bay and Strathfield are forecast to have significant growth in the aged population between Suburb 2011 (65+) 2031 (65+) % change Burwood % Canada Bay % Strathfield % 25.00% % of population over % 15.00% 10.00% 5.00% 0.00% Ashfield Burwood Canada Bay Canterbury Leichhardt Marrickville Strathfield Source: Bureau of Transport Statistics (2011) 20.00% 18.00% % of population over 65 by CT with Greater Metropolitan Comparision 16.00% 14.00% 12.00% 10.00% IWCT BCCT LCT GMA 8.00% 6.00% Source: Bureau of Transport Statistics (2011) Inner West Service Provider Community Transport Report Page 6

7 CALD Data The following table is a list of s ranked according to the highest number of community members who were born overseas and as a percentage of the s population. This data was taken from the 2006 census and clearly identifies the Inner West as a region which has a significantly high portion of CALD members living in the area. Of note are the suburbs of Strathfield, Burwood, Canterbury and Ashfield which have between 42% and 50% overseas born people making up there communities. Rank / Number of Overseas born % of Number of Overseas born % of 1 Auburn 34, Bankstown 61, Fairfield 92, Randwick 42, Strathfield 15, Sydney 54, Burwood 15, Waverley 20, Canterbury 60, Marrickville 24, Ashfield 17, Blacktown 93, Botany Bay 14, North Sydney 19, Rockdale 38, Ku-ring-gai 32, Parramatta 59, Hornsby 48, Holroyd 35, Canada Bay 20, Willoughby 24, Woollahra 15, Liverpool 62, Baulkham Hills 47, Ryde 36, Mosman 7, Kogarah 19, Lane Cove 9, Hurstville 27, Manly 10, Source: The People of NSW: Statistics from the 2006 Census. Department of Immigration and Citizenship 2008 Interesting to note about the Inner West region is the percentage change of population from 2001 to 2006 as seen in the following table. Population Change Population Change of overseas born people from non English speaking countries Ashfield 1.5% 2.4% Burwood 5.5% 12.3% Canada Bay 10.6% 17.3% Canterbury -0.3% -1.9% Leichhardt N/A* N/A* Marrickville -1.8% -16.8% Strathfield 14.4% 20.2% Source: The People of NSW: Statistics from the 2006 Census. Department of Immigration and Citizenship 2008 The data above shows significant differences in population growth ranging from -1.8% to 14.4%. Canterbury and Marrickville stand out as the negative growth s between contrasting with Canada Bay and Inner West Service Provider Community Transport Report Page 7

8 Strathfield which showed significant growth. *It needs to be noted that Leichhardt could not be analysed as the boundaries changed from This data will need to be reviewed at the release of the 2011 census data due out in June The second column of this table identifies the percentage change between 2001 and 2006 of people born overseas from non-english speaking countries. This also has significant difference across the suburbs with Marrickville seeing a decline of -16.8% whilst Strathfield s CALD community grew by 20.2%. Inner West Service Provider Community Transport Report Page 8

9 Current Transport Matrix A service matrix is shown below which outlines the different services that are operated by community groups in the region in regards to transport. Inner West Community Transport Service Hours of Service Destination Days operating Location Funded by 3 Individual Transport Cars 1 Individual Transport Cars Volunteer Driver Ashfiled, Burwood, Canada Bay, RPA Hosp, St Vincents, Canterbury Hospt, City Ashfiled, Burwood, Canada Bay, RPA Hosp, St Vincents, Canterbury Hospt, City Monday - Friday Monday & Wednesday Ashfield, Burwood, Canada Bay, Strathfield Ashfield, Burwood, Canada Bay, Strathfield Shuttle Bus Shuttle Bus - Volunteer Driver Ashfiled, Burwood, Canada Bay, RPA Hosp, St Vincents, Canterbury Hospt, City Monday - Thursday RPA Hospital Wednesday & Friday Ashfield, Burwood, Canada Bay, Strathfield Ashfield, Burwood, Canada Bay, Strathfield Ashfield Access Bus Anywhere within the Ashfield Tuesday Ashfield Health Related Transport Concord Hospital Friday Ashfield, Burwood, Canada Bay, Strathfield Sydney South West Health NGO Program Inner West Service Provider Community Transport Report Page 9

10 Shopping Service Ashfield Mall Tuesday & Thursday Ashfield Leichhardt Market Wednesday, Thursday & Shopping Service Drummoyne Town Friday Shopping Service Burwood Plaza Wednesday & Every 2nd Friday Burwood Shopping Service Burwood Plaza Every 2nd Tuesday & Friday Strathfield Shopping Service Burwood Plaza Tuesday Concord Outings Various Outings Various Outings Various Outings Various 1st Monday of the Month between March & November' 2nd Monday of the Month between March & November' 3rd Monday of the Month between March & November' 4th Monday of the Month between March & November' Ashfield Burwood Concord / Strathfield Drummoyne Specialty Shopping Various 4 times per year Ashfield Specialty Shopping Various 4 times per year Burwood Specialty Shopping Various 4 times per year Concord / Strathfield Specialty Shopping Various 4 times per year Drummoyne Inner West Service Provider Community Transport Report Page 10

11 Leichhardt Community Transport Service Hours of Service Destination Days operating Location Funded by Leichhardt, Marrickville, RPA, St Vincents Hosp 3 Individual Transport Leichhardt, & within the 5km of Monday - Friday Cars Marrickville Leichhardt/Marrickville s 1 Flexible Transport Car Within & Out of Hours Areas outside of the 5km radius of Leichhardt/Marrickville s Monday - Friday Leichhardt, Marrickville 1 Shuttle Bus (TigeRider) Leichhardt & RPAH Tuesday & Friday 1 Shuttle Bus (Jetstream) Marrickville & RPAH Wednesday ONLY 1 Shuttle Service Van (Strong Program Balmain Hosp) Balmain Hospital Monday & Friday Leichhardt ONLY Marrickville ONLY Leichhardt, Marrickville & CTP 1 Shopping Service Bus Leichhardt Marketplace Wednesday & Thursday 1 Shopping Outings Bus Fishmarkets Shopping Bus 1 Individual Shopping Service Van Factory outlets & shopping malls Every 1st Monday Fishmarkets, Pyrmont Every 1st Friday Within Sydney Greater areas Tuesday - Thursday Leichhardt ONLY Leichhardt ONLY Leichhardt, Marrickville Leichhardt ONLY & CTP 1 Outings Service Bus Various Destinations 2nd & 4th Mondays Leichhardt 1 Outings Service Bus Various Destinations 2nd & 4th Tuesdays Marrickville Inner West Service Provider Community Transport Report Page 11

12 Newtown Neighbourhood Centre Service Hours of Service Destination Days operating Location Funded by 1 individual Service car Marrickville, Marrickville Metro Tuesday, Thursday & Friday Marrickville 1 bus, hire from LCT for Shopping Service Marrickville Metro Tuesday, Thursday & Friday Marrickville Inner West Service Provider Community Transport Report Page 12

13 Bankstown Canterbury Community Transport Service Hours of Service Destination Days operating Location Funded by 1 Individual Transport Car Shuttle Bus Canterbury for Medical and Social Appointments Canterbury Hospital, Roselands Centro and local surrounding areas for local Medical Appointments, Shopping & Social appointments Monday - Friday Monday, Tuesday, Thursday and Friday 1 Shuttle Bus Canterbury Hospital for Medical Appointments Wednesday 2 Toyota Coasters & 1 Rosa Bus Toyota Coasters Rosa Bus Toyota Bus Day-care - Bus hire for Riverwood Community Centre Canterbury Shopping Service - Bus & Driver hire for Riverwood Community Centre Day-care - Bus and Driver hire for Canterbury City Community Centre - 4c's Day-care -Bus hire for Canterbury City Community Centre - Men's' Group Tuesday, Wednesday, Friday Wednesdays, fortnightly Thursdays 1st, 2nd & 3rd Tuesdays of the month 1 Rosa Bus Day-care - Bus and Driver hire for WOLLI Tuesdays 1 Rosa Bus Day-care - Bus hire for CECAL Monday & Friday Canterbury Canterbury Canterbury Canterbury Canterbury Canterbury Canterbury Canterbury Canterbury Inner West Service Provider Community Transport Report Page 13

14 Various Vehicles depending on clients needs Out of Area Transport to Medical Appointments - Royal Prince Alfred, Kogarah, Westmead, Bankstown, Concord, Liverpool, Burwood, Strathfield, Sydney City CDB, Darlinghurst, Five Dock, Ashfield, Lidcombe Monday & Friday Canterbury A maximum of 3 Buses Various Bus & Driver Hire available to Local Group Open Group Outings to Various Destinations around Sydney for Morning/Afternoon Tea and/or Lunch Anywhere in Sydney with reason 3rd and 4th Monday of the Month - Bookings are Essential Monday to Sunday where vehicles are available Canterbury & Bankstown Canterbury & Bankstown Inner West Service Provider Community Transport Report Page 14

15 Riverwood Community Centre Service Hours of Service Destination Days operating Location Funded by 4 buses, paid drivers Canterbury Tues - Fri: daily group Shopping Service, Mon - Fri: Centre Based day care groups, Mon - Fri OOSH service :Canterbury, OOSH: schools in surrounding suburbs Programs funded by. Vehicles funded by RCC Service car, paid drivers Canterbury Mon: Social Support,Tues, Wed: Individual List Shopping, Thurs, Fri: Accompanied shopping Canterbury Programs funded by. Vehicles funded by RCC Volunteers own cars Canterbury and surrounding areas Mon - Fri: Neighbour Aid requests for individual transport as required Canterbury Programs funded by. Vehicles funded by RCC Inner West Service Provider Community Transport Report Page 15

16 Survey Results The 18 services that returned the survey were spread across the Inner West Region. The s service coverage by the providers returned a close to even response as seen in Graph 1. Location of Services by 10, 15% 11, 16% 11, 16% 9, 13% 8, 12% 9, 13% 10, 15% Canterbury Ashfield Burwood Canada Bay Leichhardt Marrickville Strathfield 1. Graph Note: 7 of the 18 responses identified all 7 s as areas of coverage for their service. The services identified the target groups that they provide services to. This can be seen in Graph 2. Types of Groups Servicing Seniors 14, 21% 18, 26% Youth and Children People with Disabilities 6, 9% 1, 1% 10, 15% 14, 21% 5, 7% Financially Disadvantaged People Geographically Isolated People Aboriginal and Torres Strait Islander People People from CALD backgrounds 2. Graph Inner West Service Provider Community Transport Report Page 16

17 Of the 18 services in the region who participated in the survey currently 83% use Community Transport for their clients. The majority of services used CT through referral of their clients, 4 services directly interacted with CT (i.e. Podiatry) whilst 3 services hired vehicles from their local Community Transport service. (Graph 3) Currently Use CT 3, 17% Yes No 15, 83% 3. Graph More interesting to note was that of the 18 service providers, 2 services answered that they were not aware of what Community Transport does. (Graph 4) Aware of what CT does 2, 11% Yes No 16, 89% 4. Graph Inner West Service Provider Community Transport Report Page 17

18 However following the analysis of the two services brief explanation of what they believe CT does it is clear that only one of the services was not fully aware. This service was also listed as a service which did not utilise CT. Below is a Wordle view of the key words used to describe what Community Transport does by all 18 responses from services. The graph below identifies that of the total number of survey results half of the services used service owned vehicles for transport of their clients. As well as this a breakdown of the number of vehicles owned by the services can be seen. Note that the service with 9+ vehicles is an existing transport service. (Graph 5, 6) Does service use own vehicles 50% 50% Yes No 5. Graph Inner West Service Provider Community Transport Report Page 18

19 12 10 How many vehicles does a service own Graph The following graph shows the results of the question as to whether the service s clients use public transport in any form. This question and the reasons why a client doesn t use public transport are harder to obtain unless asked directly to the client themselves. (Graph 7, 8) Clients use Pubic Transport Yes No Don t know 3, 17% 4, 22% 11, 61% 7. Graph Inner West Service Provider Community Transport Report Page 19

20 4 Reasons for not using Public Transport Too expensive Vehiclenot accessible Stop/station too far away Route not suitable Other 8. Graph The reasons listed by services for not using public transport for their clients are shown above. Vehicle accessibility is the key reason; this is also evident by the data taken from the accessibility of train stations within the region (Attachment 1). It is evident, that when broken down into regions covered by the 3 Community Transport Services in the Inner West region, that accessibility of the train network is not of an acceptable standard. (Table 9) Service Inner West Community Transport Leichhardt Community Transport Group Bankstown Canterbury Community Transport 9. Table Wheelchair accessible to station 45% 54% 0% 0% 39% 44% Wheelchair accessible toilets Similar to the use of public transport, the use of taxi services needs to be asked to clients rather than service providers. A possible outcome for this graph is that services issue taxi vouchers to eligible clients. (Graph 10) Inner West Service Provider Community Transport Report Page 20

21 Clients use Taxi Services Yes No Don t know 11% 17% 72% 10. Table Services were asked on how they see Community Transport fitting into the existing public transport system. The majority of survey responses said that more access to public transport could prove beneficial for clients, in this case it was noted that travel training is essential for clients to access public transport. Most surveys identified more conventional Community Transport is needed as those who are too frail to use public transport must rely on Community Transport. This includes the need for an increase in Individual Transport services in key areas such as Canterbury. A Wordle below shows the common words used in the survey responses to this question, it is noted that Public Transport was used in the question and therefore appears often. Inner West Service Provider Community Transport Report Page 21

22 The graph (11) below identifies the reasons the service providers clients utilise Community Transport. The results recognise that medical appointments and shopping are the dominant reasons for clients to utilise Community Transport. Social transport, as well as access to podiatry, is also significant reasons. The graph below also reflects the data which is given out by Community Transport organisations as to the operation of services Reasons for clients using CT 11. Table Services were asked what need there was for Community Transport in their area. Many responses identified the need for more shuttles; more specifically shuttles between hospitals in the area. Also noted was the need for greater transport to therapy medical services in the Canterbury area. Services who utilised Community Transport as a bus hirer requested that more buses be available to be hired out along with a driver to community groups in need. Below is a Wordle of the responses. Inner West Service Provider Community Transport Report Page 22

23 The final question of the survey allowed services to list any other comments. Some interesting comments submitted gave evidence to some of the work that still needs to be done. Comments such as; Information about Community Transport needs to be more accessible and possibly even given out through the RTA as older drivers have their licence taken away. Fantastic service however always room for improvement. The lack of Community Transport service in the Canterbury area. Issues regarding the eligibility of clients to utilise Community Transport. Perception that the eligibility for Community Transport is at such a level that by the time they are able to use the service they are unable to leave their home. This appears to be a lack of information issue. Lack of advertisement of Leichhardt / Marrickville s hours of operation and services to clients. The issue of cross region Community Transport and whether services could link in with each other to provide greater access to specialist medical services and hospitals. Possibility of Community Transport shifting its vehicles to mini buses as a preferred vehicle of choice. The need for a more regional approach to transport development. A Wordle of the answers is provided below. Inner West Service Provider Community Transport Report Page 23

24 Conclusion Although the survey gained only 18 responses it was enough to create a picture as to how services in the area link in with Community Transport. Community Transport, as a service, is vital in enabling frail aged, people with disabilities and their carers to access services that allow them to live independently in their own homes. Community Transport fills the gaps left by conventional public transport; these can be a range of gaps including spatial, cost or accessibility. Community Transport services across the Inner West region must work closely together in order to create a more coordinated and responsive transport network to their clients. The use of the term, transport network, may seem out of place with the conventional means of Community Transport; however it is important that Community Transport services identify the benefits to working together with all transport operators to achieve greater services for their clients. Organisations should see the transportation of clients as a means of achieving mobility for whatever circumstance the client needs, not how the client best fits into the organisations current services. In simple terms, this means coordinating the best way for the client to get from point A to point B weather by a Community Transport trip, accessible public transport or a combination of both. The Community Transport services in the region of Inner West may need to include surrounding transport services to plan more effective services. South East Sydney Community Transport covering the City of Sydney and surrounding suburbs is not only the neighbour of Leichhardt Community Transport Group but also covers a large majority of specialist medical facilities located in the city of Sydney. St George Community Transport borders Canterbury and covers St George Hospital in Kogarah, which is a common destination for Canterbury residents. It is important that Community Transport operates on a professional level as a transport operator. This means increase training and development of staff in terms of direct care to clients as well as equally important training into the systems used to provide the transport. Data analysis of the TRIPS (or equivalent) system must be done on a regular basis to ensure that correct entry is being made and that data represents the work been done by the Community Transport organisation. In terms of planning for transport, it is imperative that unmet need be recorded not only by the Community Transport in full detail but also other stakeholder services that can provide accurate need reporting. The survey outcome gave some scope as to issues needing to be addressed in the Inner West region. The population of this area is increasing as well as ageing and this will only place greater strain on an already stretched service. Services must adapt and identify innovative ways of service provision to enable greater access to existing and future clients. Inner West Service Provider Community Transport Report Page 24

25 Attachment 1: Station Line Wheelchair Access Inner West CityRail Station Accessibility Matrix Staffed full time W/C Access to Toilets W/C Access to Phone Access to Bus Interchange Hearing Loop IWCT Ashfield Inner West Yes First to Last Train Yes No Yes Yes Croydon Inner West No Attended by station staff No No No Yes Burwood Inner West, South, Western and Northern Yes First to Last Train Yes No Yes Yes Strathfield Inner West, South, Western, Northern, Olympic, Southern Highlands, Blue Mountains, Newcastle/Central Coast Yes First to Last Train Yes No Yes Yes Summer Hill Inner West Yes No Yes No Yes Yes Hurlstone Park Bankstown No Attended by station staff No No Yes Yes Rhodes Northern Yes No Yes Yes Yes Yes Concord West Northern No Attended by station staff No Yes No Yes North Strathfield Northern No Attended by station staff Yes No Yes Yes Inner West Service Provider Community Transport Report Page 25

26 Flemington Inner West, South Line No Attended by station staff No No Yes Yes Homebush Inner West, South No Attended by station staff No No Yes Yes LCTG Newtown Inner West, South No Attended by station staff No No Yes Yes Stanmore Inner West No Attended by station staff No No Yes Yes Petersham Inner West No Attended by station staff No No Yes Yes Lewisham Inner West No Attended by station staff No No Yes Yes St Peters Bankstown No Attended by station staff No No Yes Yes Dulwich Hill Bankstown No Attended by station staff No Yes Yes No Sydenham Eastern Suburbs & Illawarra Line, Bankstown, Airport & East Hills, Southern Highlands No Attended by station staff No No Yes Yes Tempe Eastern Suburbs & Illawarra Line No Attended by station staff No Yes No Yes BCCT Canterbury Bankstown No Attended by station staff No No Yes Yes Campsie Bankstown Yes First to Last Train Yes No Yes Yes Belmore Bankstown Yes First to Last Train Yes No Yes Yes Lakemba Bankstown Yes First to Last Train Yes No Yes Yes Wiley Park Bankstown W/carer Attended by station staff No No Yes Yes Punchbowl Bankstown No Attended by station staff No No Yes Yes Inner West Service Provider Community Transport Report Page 26

27 Bankstown Bankstown Yes First to Last Train Yes Yes Yes Yes Yagoona Bankstown No Attended by station staff No No Yes Yes Birrong Bankstown No Attended by station staff Yes No No Yes Sefton Bankstown, Inner West No Attended by station staff No No No Yes Chester Hill Leightonfield Villawood Bankstown, Inner West Bankstown, Inner West Bankstown, Inner West No Attended by station staff No No Yes Yes No Attended by station staff No No Yes No No Attended by station staff No No No Yes Riverwood Airport & East Hills Yes First to Last Train Yes No Yes Yes Narwee Airport & East Hills No Attended by station staff No No Yes Yes Beverly Hills Airport & East Hills Yes Attended by station staff Yes No Yes Yes Kingsgrove Airport & East Hills Yes First to Last Train Yes No Yes Yes Bexley North Airport & East Hills No Attended by station staff No No Yes Yes Bardwell Park Airport & East Hills No Attended by station staff No No Yes Yes Source: CityRail. Inner West Service Provider Community Transport Report Page 27