EXPO 2013 Albuquerque, NM

Transcription

1 EXPO 2013 Albuquerque, NM Official program 1

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3 About EXPO / Downtown ABQ Map About the EXPO Official Community Transportation EXPO badges must be worn at all times during the conference. The EXPO Conference Intensive Training Sessions are reserved for those attendees who have registered for those specific sessions. Please do not attend Intensive Training Sessions for which you have not registered. Extra/additional tickets for any of the EXPO events marked: This is a ticketed event will be available at the conference registration area in the Albuquerque Convention Center. Free public wi-fi internet service is available at several hotspots in the Albuquerque Convention Center. For EXPO attendees staying in the host Hyatt Regency Hotel, in-room wi-fi will be free throughout your stay. Your official Community Transportation EXPO badge will serve as a free bus pass on all ABQ Ride buses throughout the conference week. Please note, the badge will not serve as a pass on the New Mexico Rail Runner system. Downtown Albuquerque Map Albuqueque Civic Plaza 3

4 Welcome to EXPO Greetings to all Community Transportation EXPO 2013 attendees and exhibitors and welcome to Albuquerque, New Mexico. On behalf of all my colleagues here at the Community Transportation Association of America, I d like to thank you for joining us this week. While you re here, please don t hesitate to let me or any of our Association staff help you make your EXPO the best experience possible. Albuquerque represents a real transit success story. In fact, all across New Mexico transit ridership is at record levels, thanks to the great work being done by the New Mexico DOT, the New Mexico Public Transportation Association and most importantly the growing number of community and public transportation systems that call the Land of Enchantment home. Your EXPO name tag will serve as transit pass on Albuquerque s ABQ Ride system and I encourage you to experience transit in one of America s great cities. EXPO 2013 s training courses are among the most timely, pertinent and targeted group of sessions we ve ever staged. There s something to meet all our attendee s needs, from hands-on, technical sessions to more broad-based, visionary perspectives, I m sure you ll leave Albuquerque with new skills, new ideas and a better understanding of the trends most likely to impact the community and public transportation field. Every EXPO s main street is the Trade Fair floor. This year s group of exhibitors features the very latest products and services, all gathered together along with knowledgeable and friendly representatives. Make sure you stop by all the booths, meet our fabulous vendors and thank them for all they do for community and public transportation. CTAA s theme area, as always, will be the heart of the Trade Fair and I invite you to stop by and chat with CTAA staff members, collect our latest resources and chat with industry friends. I ve always said that networking opportunities the chance to catch up with transit colleagues 4

5 from around the country are key components in a successful EXPO. From the Trade Fair hours to our EXPO Luncheon, the Big Night Out to the Awards Breakfast, be sure to spend time with your colleagues and share ideas, insight and solutions. We are excited to have two important speakers highlighting our General Sessions this year. Lt. General Russel Honore and FTA Administrator Peter Rogoff will bring their expertise, experience and leadership to these two sessions I m sure you won t want to miss. Be sure to bring your questions! The National Community Transportation Roadeo is our traditional kick-off to the EXPO week, and it s one of my conference highlights every year. Honoring the drivers and operators who safely and professionally transport millions of Americans everyday is the perfect way to launch into EXPO. Again, thank you for taking time out of your busy schedule to join us at the Community Transportation EXPO Here s to a great week of learning, teaching, discussion, honors and networking. Dale J. Marsico, CCTM Executive Director Twitter users: The official Community Transportation EXPO Twitter hashtag is #CTAAExpo 5

6 Schedule At-A-Glance Saturday, June 1 1:30 p.m. 7:00 p.m. National Community Transportation Roadeo Registration: Hyatt Regency 3:00 p.m. 7:00 p.m. EXPO Registration: Albuquerque Convention Center 5:30 p.m. 6:30 pm Roadeo Judges Meeting: Hyatt Regency 7:00 p.m. Meeting for Roadeo Drivers: Hyatt Regency Sunday, June 2 7:00 a.m. 7:00 p.m. EXPO Registration: Albuquerque Convention Center 8:30 a.m. 3:00 p.m. National Community Transportation Roadeo: Univ. of New Mexico Basketball Arena ( The Pit ) parking lots 6:30 p.m. 9:00 p.m. National Community Transportation Roadeo Awards Reception and Banquet: Hyatt Regency Monday, June 3 7:00 a.m. 7:00 p.m. EXPO Registration: Albuquerque Convention Center 9:00 a.m. 5:00 p.m. Mini-Conferences: Volunteer Transportation & Mobility Management; Tribal Transit Summit: Albuquerque Convention Center 9:00 a.m. 5:00 p.m. Conference Intensive Training Sessions: Albuquerque Convention Center 5:30 p.m. 9:00 p.m. State and Tribal Delegate Meeting (by invitation only): Hotel Andaluz Tuesday, June 4 7:00 a.m. 6:00 p.m. EXPO Registration: Albuquerque Convention Center 9:00 a.m. 5:00 p.m. Mini-Conferences: Volunteer Transportation & Mobility Management; Tribal Transit Summit: Albuquerque Convention Center 9:00 a.m. 5:00 p.m. Conference Intensive Training Sessions: Albuquerque Convention Center 12:00 p.m. 1:30 p.m. Community Transportation Conference Luncheon: Hyatt Regency 6

7 Schedule At-A-Glance 5:00 p.m. 6:30 p.m. EXPO Trade Fair Grand Opening and Reception: Albuquerque Convention Center Wednesday, June 5 7:00 a.m. 5:00 p.m. EXPO Registration: Albuquerque Convention Center 7:00 a.m. 8:45 a.m. Community Transportation Awards Breakfast: Hyatt Regency 9:00 a.m. 10:30 a.m. Professional Development Workshops: Albuquerque Convention Center 10:45 a.m. Noon General Session Lt. General Russel Honore: Albuquerque Convention Center Noon 3:00 p.m. Community Transportation Trade Fair and Luncheon: Albuquerque Convention Center 3:15 p.m. 4:45 p.m. Professional Development Workshops: Albuquerque Convention Center 3:30 p.m. 9:00 p.m. Mobile Workshop: A New Mexico Transit Tour: Meet in Albuquerque Convention Center Thursday, June 6 7:00 a.m. 3:00 p.m. EXPO Registration: Albuquerque Convention Center 8:30 a.m. 10:30 a.m. Professional Development Workshop Sessions: Albuquerque Convention Center 10:45 a.m. Noon General Session FTA Administrator Peter Rogoff: Albuquerque Convention Center Noon 3:00 p.m. Community Transportation Trade Fair and Luncheon: Albuquerque Convention Center 3:15 p.m. 4:45 p.m. Professional Development Workshops: Albuquerque Convention Center 6:30 pm EXPO s Big Night Out A Celebration of Route 66: Albuquerque s Civic Plaza Friday, June 7 7:00 a.m. 9:00 a.m. Happy Trails Farewell Breakfast: Hyatt Regency 7

8 Saturday, June 1 / Sunday, June 2 Saturday, June 1 National Community Transportation Roadeo Registration for Drivers and Judges 1:30 pm 7:00 pm Hyatt Regency, Enchantment Ballroom Community Transportation EXPO Registration 3:00 pm 7:00 pm Albuquerque Convention Center, East Foyer National Community Transportation Roadeo Ricon Lift Training 3:00 pm 4:00 pm Hyatt Regency, Enchantment Ballroom A/B National Community Transportation Roadeo Q Straint/Sure-Lok Securement Training 4:00 pm 5:30 pm Hyatt Regency, Enchantment Ballroom A/B National Community Transportation Roadeo Judges Meeting 5:30 pm 6:30 pm Hyatt Regency, Enchantment Ballrooms A/B National Community Transportation Roadeo Driver s Meeting and Written Test 7:00 pm Hyatt Regency, Enchantment Ballrooms A/B Sunday, June 2 Community Transportation EXPO Registration 7:00 am 7:00 pm Albuquerque Convention Center, East Foyer National Community Transportation Roadeo Competition 8:30 am 3:00 pm University of New Mexico Basketball Arena ( The Pit ) Parking Lot Note: Accessible transportation to the National Community Transportation Roadeo will begin at 7:30 am from the Hyatt Regency only. Return transportation from the event will continually operate throughout the day. Note: Roadeo competitors and judges must be present at 8:30 am for the course walk-through. The nation s best community and public transportation drivers tackle the always-tough, national 8

9 Sunday, June 2 / Monday, June 3 championship obstacle course, perform their pre-trip inspections and display their passenger assistance and safety skills. National Community Transportation Roadeo Reception and Awards Banquet Sponsored by Q Straint/SureLok Reception: 6:30 pm - 7:00 pm Banquet: 7:00 pm 9:00 pm Hyatt Regency, Grand Pavilion Ballroom Note: Tickets are available at EXPO registration. Come celebrate the gathered community and public transportation drivers who competed over the weekend to determine the nation s best. This banquet is always an EXPO highlight. The Roadeo Awards Banquet is a ticketed event. Monday, June 3 Community Transportation EXPO Registration 7:00 am 7:00 pm Albuquerque Convention Center, East Foyer EXPO Mini-Conferences 9:00 am 5:00 pm Albuquerque Convention Center Volunteer Transportation & Mobility Management Albuquerque Convention Center, Cimarron Room Note: This mini-conference is jointly sponsored by the Beverly Foundation, CTAA and RouteMatch. Volunteer transportation and mobility management are two important trends in communities across America. At this mini-conference, experts and practitioners will discuss the nuts and bolts of volunteer transportation and mobility management so participants get practical information that they can apply to their own programs. We will also look at specific examples of coordination between the two, and how this coordination came to be and how it operates. Tribal Transit Summit Albuquerque Convention Center, Dona Ana Room Note: This mini-conference is jointly sponsored by the National Tribal Transit Association and CTAA. This year s Tribal Transit Summit takes place at an important milestone in the evolution and growth of tribal transit programs. For the past eight years, investment from the Federal Transit Administration (FTA) has provided funding for transit planning, 9

10 Monday, June 3 operations, facilities and equipment to more than 180 Tribes and Alaskan Native Villages. The resulting tribal mobility programs have played an important role in enabling tribal residents to access jobs, education, health care, shopping and other essential services. Conference Intensive Training Sessions 9:00 am 5:00 pm Albuquerque Convention Center Vehicle Maintenance Management and Inspection (VMMI) Albuquerque Convention Center, Zuni Room Instructor: Halsey King, SAE, Halsey King & Assoc., Carlsbad, CA The Vehicle Maintenance Management and Inspection certification training program promotes the community transportation industry s commitment to safe, reliable transportation through building the professional skills of maintenance personnel and managers. This workshop is geared toward enhancing the skills of maintenance technicians and maintenance managers. Passenger Service and Safety (PASS) Train-the-Trainer Albuquerque Convention Center, Acoma Room Instructor: Russ Parish, Arkansas Transit Assoc., Little Rock, AR Attendees will receive training and a professional certification in the critical elements of safety, sensitivity and passenger assistance. This workshop is designed as a three-day Train-the-Trainer to certify trainers who can then train drivers in the passenger assistance techniques and sensitivity skills appropriate for serving persons with disabilities. Note: This workshop is discounted for Roadeo Drivers. Certified Community Transit Supervisory (CCTS) Albuquerque Convention Center, LaCienga Room Instructor: Mike Noel, Lazaro-Noel, Johnstown, PA The best public and community transportation operations are those that are managed effectively and efficiently. In this certification workshop you will learn to develop and demonstrate your ability to manage front-line transit employees, ensuring system safety and reliability in the process. Note: Participants in this class will be asked to take a professional certification exam, given on Wednesday, June 5. This class is designed for the men and women who directly supervise drivers, dispatchers, and other front-line transit operating staff. This 10

11 Monday, June 3 year s training will also feature an on-line component as a prerequisite to in-person conference training. Professional Dispatching and Scheduling (PDS) Albuquerque Convention Center, Ruidoso Room Instructor: Peter Albrecht, Raleigh, NC In this certification workshop, you will learn to develop and demonstrate expertise in maximizing the efficient delivery of demand-responsive transportation, conveying riders requests into affordable and appropriate trips, and making effective use of your transit system s resources. This workshop is designed for the scheduler or dispatcher and relevant for any demand-responsive or fixed-route environment. Preparing for the CCTM and CTPA Examinations Albuquerque Convention Center, Pecos Room Instructor: Chris Zeilinger, CTAA, Washington, DC Prepare for our industry s professional management examination, and gain a fresh overview of all the key ingredients of effective transit management. State transit personnel are encouraged to take this class as part of their Certified Transit Program Administrator (CTPA) study program. Note: Participants in this class will be asked to take a professional certification exam, given on Wednesday, June 5. This course is designed for senior-level community transit managers with some experience who are looking to broaden their knowledge base and build on their professional skills. Certified Safety and Security Officer (CSSO) Albuquerque Convention Center, Mesilla Room Instructor: Ream Lazaro, Lazaro-Noel, Johnstown, PA Assure your transit system s commitment to safety and security through participation in our Certified Safety and Security Officer Program. Following the Federal Transit Administration Model Bus Safety Program guidelines, this certification program will help you identify your system s strengths, and provide you with tools for improving the safety of your passengers, your staff, your equipment and your future. Note: Participants in this class will be asked to take a professional certification exam, given on Wednesday, June 5. Safety officers, operations managers and senior or supervisory staff will gain the most for themselves and their organizations by seeking this professional certification. 11

12 Monday, June 3 The Competitive Edge Albuquerque Convention Center, Santo Domingo Room Instructor: Rex Knowlton, Knowlton Advisors, Cinnaminson, NJ Today there is never-before-seen complexity in the non-emergency medical transportation field. Limited funding combined with growing patient loads has states seeking intermediaries that can control costs through competition. Community and public transportation providers must become efficient, safe, cost-effective and accountable to maintain these important medical transportation services. The Community Transportation Association s Competitive Edge curriculum will give community and public transit providers the tools, resources and benefits they need to make them central players in this new medical transportation environment. Transit Marketing for Community and Public Transportation Albuquerque Convention Center, Aztec Room Instructor: Selena Barlow, Transit Marketing, Tucson, AZ This class will challenge your pre-conceived notions of transit planning, community vision, economic development and organizational mission, while providing the marketing ideas and techniques that can bring your transit organization into its desired future. Transit managers and marketing staff, board members and mobility advocates will all benefit from this outstanding class. Developing Policies and Procedures for Transit Albuquerque Convention Center, Galisteo Room Instructor: Dave Cyra, Cyra Ettc., Mukwonago, WI Whether new to the transit industry or a seasoned veteran, you will see and learn many new approaches to the management and supervision of transit operations. This workshop features an electronic library of forms plus policies and procedures guidelines gleaned from model transit organizations across the country. This session is ideal for all types of transit system personnel from managers to supervisors to board members. Leadership & Motivation Albuquerque Convention Center, San Miguel Room Instructor: Joseph Seitz, The Learning & Performance Improvement Group, Glen Rock, PA Do you lead or do you manage? What is the difference between a leader and a manager? Participants 12

13 Monday, June 3/Tuesday, June 4 in the Leadership & Motivation course will learn how to improve the performance of their employees by learning about their own skills and leadership styles. Knowing yourself will help you understand why you get certain responses from your employees; why some employees on your team perform well and others not so well; why you perform a task yourself instead of assigning it to one of your employees. The Leadership & Motivation course will help you begin the journey to improved personal and employee performance. Developing Performance Measures for Mobility Management & Coordination Albuquerque Convention Center, Laguna Room Instructor: Meredith Highsmith, Texas A&M Transportation Institute, Austin, TX Note: The session is supported by the National Center for Mobility Management. An instructor from the Texas A&M Transportation Institute, developer of the 2011 Performance Measures for Public Transit Mobility Management report, will teach a one-day training session developing performance measures to support achievement of both mobility management and transportation coordination goals. The instructor will cover fundamentals, approaches, and applications of performance measurement, including collecting and analyzing data needed to implement performance monitoring. During the day-long class, participants will have the opportunity to apply course materials directly to their own local coordinated transportation and mobility management goals. Participants will leave with materials on performance measures, and case studies from other practitioner communities. The Gathering: CTAA s State and Tribal Delegate Meeting 5:30 pm 9:00 pm Hotel Andaluz, Barcelona Room (2nd Floor) Note: The meeting is by-invitation only. Tuesday, June 4 Community Transportation EXPO Registration 7:00 am 6:00 pm Albuquerque Convention Center, East Foyer EXPO Mini-Conferences 9:00 am 5:00 pm Albuquerque Convention Center 13

14 Tuesday, June 4 Volunteer Transportation & Mobility Management Albuquerque Convention Center, Cimarron Room Note: This mini-conference is jointly sponsored by the Beverly Foundation, CTAA and RouteMatch. Volunteer transportation and mobility management are two important trends in communities across America. At this mini-conference, experts and practitioners will discuss the nuts and bolts of volunteer transportation and mobility management so participants get practical information that they can apply to their own programs. We will also look at specific examples of coordination between the two, and how this coordination came to be and how it operates. Tribal Transit Summit Albuquerque Convention Center, Dona Ana Room Note: This mini-conference is jointly sponsored by the National Tribal Transit Association and CTAA. This year s Tribal Transit Summit takes place at an important milestone in the evolution and growth of tribal transit programs. For the past eight years, investment from the Federal Transit Administration (FTA) has provided funding for transit planning, operations, facilities and equipment to more than 180 Tribes and Alaskan Native Villages. The resulting tribal mobility programs have played an important role in enabling tribal residents to access jobs, education, health care, shopping and other essential services. Conference Intensive Training Sessions 9:00 am 5:00 pm Albuquerque Convention Center Vehicle Maintenance Management and Inspection (VMMI) Albuquerque Convention Center, Zuni Room Instructor: Halsey King, SAE, Halsey King & Assoc., Carlsbad, CA The Vehicle Maintenance Management and Inspection certification training program promotes the community transportation industry s commitment to safe, reliable transportation through building the professional skills of maintenance personnel and managers. This workshop is geared toward enhancing the skills of maintenance technicians and maintenance managers. Passenger Service and Safety (PASS) Train-the-Trainer Albuquerque Convention Center, Acoma Room Instructor: Russ Parish, Arkansas Transit Assoc., Little Rock, AR 14

15 Tuesday, June 4 Attendees will receive training and a professional certification in the critical elements of safety, sensitivity and passenger assistance. This workshop is designed as a three-day Train-the-Trainer to certify trainers who can then train drivers in the passenger assistance techniques and sensitivity skills appropriate for serving persons with disabilities. Note: This workshop is discounted for Roadeo Drivers. Certified Community Transit Supervisory (CCTS) Albuquerque Convention Center, LaCienga Room Instructor: Mike Noel, Lazaro-Noel, Johnstown, PA The best public and community transportation operations are those that are managed effectively and efficiently. In this certification workshop you will learn to develop and demonstrate your ability to manage front-line transit employees, ensuring system safety and reliability in the process. Note: Participants in this class will be asked to take a professional certification exam, given on Wednesday, June 5. This class is designed for the men and women who directly supervise drivers, dispatchers, and other front-line transit operating staff. This year s training will also feature an on-line component as a prerequisite to in-person conference training. Professional Dispatching and Scheduling (PDS) Albuquerque Convention Center, Ruidoso Room Instructor: Peter Albrecht, Raleigh, NC In this certification workshop you will learn to develop and demonstrate expertise in maximizing the efficient delivery of demand-responsive transportation, conveying riders requests into affordable and appropriate trips, and making effective use of your transit system s resources. This workshop is designed for the scheduler or dispatcher and relevant for any demand-responsive or fixed-route environment. Preparing for the CCTM and CTPA Examinations Albuquerque Convention Center, Pecos Room Instructor: Chris Zeilinger, CTAA, Washington, DC Prepare for our industry s professional management examination, and gain a fresh overview of all the key ingredients of effective transit management. State transit personnel are encouraged to take this class as part of their Certified Transit Program Administrator (CTPA) study program. Note: Participants in this class will be asked to take a professional certification exam, given on Wednesday, June 5. This course is designed for senior-level 15

16 Tuesday, June 4 community transit managers with some experience who are looking to broaden their knowledge base and build on their professional skills. Certified Safety and Security Officer (CSSO) Albuquerque Convention Center, Mesilla Room Instructor: Ream Lazaro, Lazaro-Noel, Johnstown, PA Assure your transit system s commitment to safety and security through participation in our Certified Safety and Security Officer Program. Following the Federal Transit Administration Model Bus Safety Program guidelines, this certification program will help you identify your system s strengths, and provide you with tools for improving the safety of your passengers, your staff, your equipment and your future. Note: Participants in this class will be asked to take a professional certification exam, given on Wednesday June 5. Safety officers, operations managers and senior or supervisory staff will gain the most for themselves and their organizations by seeking this professional certification. The Competitive Edge Albuquerque Convention Center, Santo Domingo Room Instructor: Rex Knowlton, Knowlton Advisors, Cinnaminson, NJ Today there is never-before-seen complexity in the non-emergency medical transportation field. Limited funding combined with growing patient loads has states seeking intermediaries that can control costs through competition. Community and public transportation providers must become efficient, safe, cost-effective and accountable to maintain these important medical transportation services. The Community Transportation Association s Competitive Edge curriculum will give community and public transit providers the tools, resources and benefits they need to make them central players in this new medical transportation environment. Financial Management for Transit Agencies Albuquerque Convention Center, Galisteo Room Instructor: A.T. Stoddard, LSC Transp. Consultants, Colorado Springs, CO In today s fiscal environment you cannot afford to be without top-notch financial management skills. You must know your true costs of providing service and be able to track those costs and manage your cash flow. Learn how to use financial information, operations data, and proven financial strategies to 16

17 Tuesday, June 4 plan, develop, and implement your transit system objectives. Learn what data to collect and monitor to ensure success and to evaluate potential changes in service whether it is new service, service enhancements, or reductions in service. This one-day session will provide tools that any transit manager or supervisor can use with existing data and financial reports. Thinking Like a Business Albuquerque Convention Center, San Miguel Room Instructor: Joseph Seitz, The Learning & Performance Improvement Group, Glen Rock, PA Many in the community and public transit field understand transportation planning, but how many understand business planning and its impact on the service we provide everyday? In this one-day session you ll learn how to develop an appropriate business plan for your agency, and how that plan can help you meet the system s goals whatever they might be. Effective business plans can guide your technology and capital expenditures, marketing campaigns and even service provision. How to Address the Issue of Distracted Drivers Albuquerque Convention Center, Aztec Room Instructor: Jim Holman, Trenton, NJ As more systems rely on driver communication to make real-time changes, agencies have to alter the way they do business to prevent minor incidents or catastrophic accidents. This course will discuss problem identification, impact and corrective measures as well as look at solutions to driver distractions that include changes in policy, technology and situational awareness. Note: This workshop is discounted for Roadeo Drivers. Design Thinking for Mobility Solutions Albuquerque Convention Center, Laguna Room Instructors: Carolyn Jeskey, CTAA, Washington, DC; Amy Conrick, CTAA, Washington, DC; Caryn Souza, CTAA, Washington, DC Note: This session is supported by the National Center for Mobility Management. In this session, participants will learn how to facilitate a customer-centered process, known as Design Thinking, to design, test, and deliver responsive mobility solutions. Session participants will learn a fourphase process used recently by CTAA s Job Access Mobility Institute teams that takes the facilitator, community partners, and target customers through 17

18 Tuesday, June 4/Wednesday, June 5 challenge identification, in-depth conversations with customers, brainstorming, prototyping, customer feedback, and solution launch. This training is intended for transit providers, mobility managers, and other community leaders. Participants will explore real-life examples of innovative problem-solving from both transportation and other arenas. Participants will leave with Design Thinking for Mobility worksheets and other tools for use in their communities. Community Transportation EXPO Luncheon Noon 1:30 pm Hyatt Regency, Grand Pavilion Ballroom CTAA Executive Director Dale J. Marsico, CCTM, will keynote the EXPO Luncheon, discussing key community and public transit trends, successes and challenges. The EXPO Luncheon is a ticketed event. Community Transportation EXPO Trade Fair Grand Opening and Reception Sponsored by RouteMatch 5:00 pm 6:30 pm Albuquerque Convention Center, Fran Hill Exhibit Hall All EXPO attendees are invited to our Trade Fair grand opening, featuring plenty of music, hors d oeuvres and fun. Wednesday, June 5 Community Transportation EXPO Registration 7:00 am 5:00 pm Albuquerque Convention Center, East Foyer Community Transportation Awards Breakfast Sponsored by Lazaro-Noel & Mobilitat 7:00 am 8:45 am Hyatt Regency, Grand Pavilion Ballroom Come celebrate the very best in community and public transportation at the 2013 awards breakfast. All attendees are welcome. The Awards Breakfast is a ticketed event. Professional Development Workshops 9:00 am 10:30 am Albuquerque Convention Center How to Form a Statewide or Regional Mobility Management Network Albuquerque Convention Center, San Miguel Room Moderator: Sheryl Gross-Glaser, CTAA, Washington, DC 18

19 Wednesday, June 5 Speakers: Holly Keenan Lutheran Social Services of Wisconsin & Upper Michigan, Inc., Appleton, WI; Amber Simmons, Arc of Schuyler/Schuyler County Transit, Watkins Glen, NY; Heather Wheeler, CTAI, Boise, ID; Angie O Brien, Iowa Association of Regional Councils (IARC), Bondurant, IA Note: This session is supported by the National Center for Mobility Management. Effective mobility management professionals are connected with their colleagues throughout their states or regions. This workshop will focus on the different strategies for network creation and how to foster networks so that peer relationships are developed, programs are replicated, advice is sought and given, and continuing education is provided. Weaving It Together: A Tapestry of Transportation Funding for Older Adults Albuquerque Convention Center, Ruidoso Room Moderator: Stan Cooper, AARP (retired), Santa Fe, NM Speakers: William McDonald, Medical Motor Service, Rochester, NY; Hank Braaksma, Seniors Resource Center, Denver, CO; Paul Branson, Marin Transit, San Rafael, CA This session is designed to be a discussion and exchange of ideas on future investment, based on the recent AARP Study, Weaving It Together: A Tapestry of Transportation Funding for Older Adults. AARP s recently retired New Mexico director will moderate a discussion led by three transit providers whose programs are featured in the study. Veterans Transportation and Community Living Initiative Tech Co-op III: A Technical Session for Mobility Management Software Buyers and Vendors Albuquerque Convention Center, La Cienega Room Moderator: Larry Harman, Bridgewater State Univ., Bridgewater, MA Speakers: Suzanne O Neill, Transit Plus, Greenwood Village, CO; Bruno Fisher, Montachusetts Area Regional Transit, Fitchburg, MA; Kevin Chambers, Ride Connection, Portland, OR Join us for the third installment of this series of discussions involving organizations implementing the Veteran s Transportation and Community Living Initiative (VTCLI). Participants will discuss the technology solutions they are seeking to implement and receive help and guidance from panelists Larry Harman and Suzanne O Neill. Although targeted to VTCLI grantees 19

20 Wednesday, June 5 grantees, this session is open to anyone interested in technology solutions and open data exchange. How Commitment and Advocacy Benefit Transit Albuquerque Convention Center, Aztec Room Moderator: Fred Schmidt, Shelburne, VT Speakers: Janice Lorenz, CTAA, Washington, DC; Sabrena Bartley, Natchez Transit, Natchez, MS In October 2010, PBS presented a nationwide segment on riding the bus in Natchez, Mississippi. Hear from and learn how the leadership of the Natchez Transit System and the Mississippi Department of Transportation pursued a collaborative effort to build an intermodal transportation facility, due to be completed this August. Discover how successful advocacy built support for this vital facility. It s a Win-Win: Maximizing the Value of Transportation as an Employer Albuquerque Convention Center, Galisteo Room Moderator: Caryn Souza, CTAA, Washington DC Speakers: Mike Noel, Lazaro-Noel, Johnstown, PA; Lenna Kottke, VIA, Boulder, CO; Mark McGregor, Virginia Regional Transit, Purcellville, VA; Annette Paez, ABQ Ride, Albuquerque, NM The best workplaces understand the factors that are truly valued by their people and recognize that their employees are their greatest resource. A great place to work is one in which you trust the people you work for, have pride in what you do and enjoy the people you work with. Hear from innovative leaders of transportation systems who achieve organizational goals through design, practices and policies that benefit the organization and employees. Tackling the Rising Costs of No Shows with Notification Technology Albuquerque Convention Center, Cimarron Room Speaker: Tom Coogan, RouteMatch Software, Atlanta, GA Note: This workshop sponsored by RouteMatch. No shows and last-minute cancellations can be costly for demand-response providers on multiple levels. Frequent no shows often result in wasted fuel costs and excessive idle time. Capacity and optimization are also affected. In this session, attendees will learn how innovative communications tools can help remind riders of their appointments and can pre-alert riders of buses arrival times to improve boarding time. Attendees will also hear about a case study on how Notification technology has been used to 20

21 Wednesday, June 5 reduce No Shows at one transit agency by 45%. Conference Intensive Training Sessions 9:00 am 4:30 pm Albuquerque Convention Center Vehicle Maintenance Management and Inspection (VMMI) Albuquerque Convention Center, Zuni Room Instructor: Halsey King, SAE, Halsey King & Assoc., Carlsbad, CA The Vehicle Maintenance Management and Inspection certification training program promotes the community transportation industry s commitment to safe, reliable transportation through building the professional skills of maintenance personnel and managers. This workshop is geared toward enhancing the skills of maintenance technicians and maintenance managers. Passenger Service and Safety (PASS) Train-the-Trainer Albuquerque Convention Center, Acoma Room Instructor: Russ Parish, Arkansas Transit Assoc., Little Rock, AR Attendees will receive training and a professional certification in the critical elements of safety, sensitivity and passenger assistance. This workshop is designed as a three-day Train-the-Trainer to certify trainers who can then train drivers in the passenger assistance techniques and sensitivity skills appropriate for serving persons with disabilities. Note: This workshop is discounted for Roadeo Drivers. Certification Program Exams Albuquerque Convention Center, Mesilla Room 9:00 am Noon Prospective Certified Community Transportation Managers, Certified Community Transportation Supervisors and Certified Safety and Security Officers will take their examinations. General Session: Lt. General Russel Honore 10:45 am Noon Albuquerque Convention Center, Kiva Auditorium Special guest speaker, Lt. General Russel Honore, discusses the vital importance of community and public transit in emergency preparedness and 21

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24 Wednesday, June 5 response. General Honore will be on-hand for a book signing on the Trade Fair Floor immediately after this session. Note: this session is sponsored by Trapeze. Community Transportation EXPO Trade Fair & Luncheon Noon 3:00 pm Albuquerque Convention Center, Fran Hill Exhibit Hall Make your way to EXPO s Main Street the Trade Fair Floor to meet and greet our exhibitor vendors, enjoy a boxed lunch, try your luck with our raffles and much more. The boxed lunch is a ticketed event. Professional Development Workshops 3:15 pm 4:45 pm Albuquerque Convention Center Senior Transportation and Mobility Management: Examples of Successful Programs Albuquerque Convention Center, San Miguel Room Moderator: William McDonald, Medical Motor Service, Rochester, NY Speakers: Denis Paddeu, Rappahannock Area Agency on Aging, Fredericksburg, VA; Mary Handley, Delmarva Community Services, Cambridge, MD; Joel Eisenfeld, KFH Group, Bethesda, MD An experienced panel a transit provider as moderator, consultant and two practitioners tackle emerging trends and challenges in senior transportation. How are senior transportation and Mobility Management programs working together? What issues may be hindering their working together? Is technology a useful tool? Dialysis Transportation: An Essential and Growing Need Albuquerque Convention Center, Pecos Room Moderator: Rochelle Cotey, ALTRAN, Munising, MI Speaker: Santo Grande, Delmarva Community Services, Cambridge, MD Dialysis transportation is the highest priority transit service that must be provided, several days a week. Learn how dialysis transportation works, how it fits into the transit network, and how it is funded. Out of the Box, Out of the Blue: Private Financing Just for You Albuquerque Convention Center, Mesilla Room Moderator: Rex Knowlton, Knowlton Advisors, Cinnaminson, NJ 24

25 Wednesday, June 5 Speakers: Dale Marsico, CTAA, Washington, DC; Bob Carlson, CTAA, Washington, DC Come and learn what financing opportunities are available for your transit modes including vanpools, taxis, matching funds, facilities and equipment. The Community Development Transportation Lending Service is the lending arm of CTAA and has a variety of loan capital and financing options that can help implement your mission and goals. One Call-One Click Services: Benefits to Transit Providers and Customers Albuquerque Convention Center, Ruidoso Room Moderator: Virginia Dize, National Association of Area Agencies on Aging, Washington, DC Speakers: Rich Burns, VIA, Boulder, CO; Julie Wilke, Ride Connection, Portland, OR; Allison Payne, Steuben County Coord. Transp., Bath, NY; Kelly Duby, Steuben County Coord. Transp., Bath, NY A client s access to transportation is simplified when there is one entry point for requesting a ride. Operators of two different models of one-call centers will present in this workshop, and will help participants explore technical and operational issues, such as staffing a one-call center, call-taking protocols, records keeping, and technology. The VIA Mobility presenter will describe how once the trip has been requested, two adjacent agencies can partner to share scheduling systems for demand-response trips. Utilizing Enabling ITS Technologies for Community Transportation Albuquerque Convention Center, La Cienega Room Moderator: Bill Osborne, Southeast Missouri Transit, Fredericktown, MO Speakers: Gwo-Wei Torng, Noblis, Falls Church, VA; Carolina Burnier, Noblis, Falls Church, VA; Ronald Boenau, FTA, Washington, DC; Amy Jacobi, Noblis, Falls Church, VA Technology, such as Intelligent Transportation Systems (ITS) applications, plays an enabling role in community transportation. This session features discussions of recent USDOT ITS initiatives, lessons learned and success stories that lead to promising community transportation outcomes. This session will highlight interesting findings from a new study that utilized real-time trip data to simulate service impacts based on various transportation coordination scenarios. 25

26 Wednesday, June 5 You Know Your Service is Valuable: Do Others? Albuquerque Convention Center, Galisteo Room Moderator: Dick Doyle, Transportation Planning and Resource Group, Boston, MA Speakers: Heather Wheeler, Community Transportation Association of Idaho (CTAI), Boise, ID; Meredith Highsmith, Texas A&M Transportation Institute, Austin, TX In a time of constrained resources, coupled with clear mobility needs, what are the ways that transportation providers and partnerships can demonstrate the value and promise of transportation services? Join CTAI s Executive Director as she discusses the Elected Officials On the Move campaign, and relays the ways Idaho s mobility management program has led to increased support and funding for expanded mobility services. Texas Transportation Institute s Highsmith co-wrote Performance Measures for Public Transit Mobility Management. You will leave the session with new ways to measure and communicate the broad-reaching impact of transportation. The Impact of Maintenance on Safety, Cost, and Performance Albuquerque Convention Center, Dona Ana Room Moderator: Barb Cline, Prairie Hills Transit, Spearfish, SD Speakers: Halsey King, SAE, Halsey King & Assoc., Carlsbad, CA Maintenance programs are the difference between a vehicle providing safe, reliable service and one that is broken down on the road with passengers, or worse. The speaker will discuss aspects of maintenance that directly impact the transit system s financial strength, safety rating and reputation in the community. Participants will learn to evaluate the strength of their in-house or contracted maintenance program. Electronic Fare Collection: Open Payment Workshop Albuquerque Convention Center, Cimarron Room Speakers: Tom Gibbons and Chris Gates, Vix Technology Note: This workshop sponsored by Vix Technology A true open-payment AFC solution accepts all forms of payment, from contact-less cards, NFC, pre-paid cards and period passes. Account-based, open-payment systems reduce operating costs, improve rider experience, and provide actionable analytics for system optimization. Learn from experts at Vix Technology and discuss how the market is changing with new, cost-effective solutions. Hear how Vix helped Utah Transit Authority by designing and deploying a system and ask questions about how your agency would install an open-payment AFC solution. 26

27 Wednesday, June 5/Thursday, June 6 Dynamic Emergency Response for DR Transportation: How can you prepare your agency for the (un)expected? Albuquerque Convention Center, Aztec Room Panelists: Karl Farnsworth, Kitsap Transit, Bremerton, WA; Stephan A. Parker, TRB, Washington, DC; Leonard Anghelescu and Chris Pettigrew, Trapeze Group Note: This workshop is sponsored by Trapeze Due to a seemingly increasing number of natural and man-made disasters, emergency response is a problem highlighted more and more in the media. Demand-response and paratransit operators need to react in a dynamic manner to ensure customer safety, satisfaction and operational efficiency. Vulnerable populations, such as the elderly and disabled, need assistance in determining when and how to evacuate to ensure safety. This panel will discuss how different entities have looked at improving transit s role in emergency preparedness and response. Special Mobile Workshop: Albuquerque Transit Tour 3:30 pm 9:00 pm Note: This pre-registered tour will begin promptly at the 2nd Street Lobby at 3:30 pm. Tour requires pre-registration. Join CTAA s Rich Sampson Editor of Community Transportation and RAIL Magazines for an extensive moving workshop where EXPO attendees can experience several New Mexico mobility options in action! Tour to include the Alvarado Transportation Center, ABQ Ride, the New Mexico Rail Runner Express and Santa Fe Trails. Thursday, June 6 Community Transportation EXPO Registration 7:00 am 3:00 pm Albuquerque Convention Center, East Foyer National RTAP Breakfast 7:30 am 8:30 am Albuquerque Convention Center, Picuris Room Professional Development Workshops 8:30 am 10:30 am Customer Co-Creation: Meeting Complex Job Access Mobility Needs Albuquerque Convention Center, San Miguel Room Moderator: Carolyn Jeskey, CTAA, Washington, DC Speakers: Brigida Gonzalez, Corpus Christi MPO, Corpus Christi, TX; Paul Branson, Marin Transit, San Rafael, CA 27

28 Thursday, June 6 With round-the-clock shifts and long-distance commutes, initiating and sustaining job access services can be complex. One way to increase the chances of a successful service is through engaging customers and stakeholders throughout the process of launching the service. In this session, presenters will relay how they tapped the expertise and networks of community partners including businesses, civic leaders, economic development agencies, and homeless residents, among others. Regionalization, Connectivity, & Colocation Albuquerque Convention Center, La Cienega Room Moderator: Dave Marsh, CARTS, Austin, TX Speakers: Tony Sylvester, Rio Metro RTD, Albuquerque, NM; Annette Paez, ABQ Ride, Albuquerque, NM; Sarah Brodt Lenz, Minnesota DOT, St. Paul, MN More than ever, providing mobility options goes beyond moving people in a single community, but linking together a multitude of providers, services, modes and jurisdictions. This workshop will explore the increasingly important role of connectivity through examples and strategies from regional networks both within New Mexico and elsewhere. Social Media and Mobility Albuquerque Convention Center, Ruidoso Room Speaker: Scott Bogren, CTAA, Washington, DC Social media has become much more than a way for teenagers to communicate with one another. Today, sites like Twitter and Facebook represent vital opportunities for transit professionals to communicate with a growing number of constituents, customers and advocates. This session will provide attendees with common-sense, useful social media applications they can begin using immediately. Responding to the Changing Non-Emergency Medical Transportation Environment Albuquerque Convention Center, Mesilla Room Moderator: Dale Marsico, CTAA, Washington, DC Speakers: Dennis Johnson, Children s Heath Fund, New York, NY; Roy Grant, Children s Health Fund, New York, NY The lack of readily available and affordable transportation, particularly in rural communities, has a significant, demonstrable impact on health access and severely undermines the potential for appropriately connecting people to needed medical services. The Children s 28

29 Thursday, June 6 Health Fund has developed an instrument that effectively highlights areas where lack of transportation contributes to poor health access. Using this tool can help target state and federal efforts to boost health access in medically underserved areas. This is particularly germane in light of the broad commitment, embodied within the Affordable Care Act, to enroll tens of millions of newly eligible persons into the Medicaid program. Environmental Justice: A Tool that Helps Community Transportation Albuquerque Convention Center, Pecos Room Speaker: Chris Zeilinger, CTAA, Washington, DC Environmental Justice (EJ) is a topic that s been around for more than 20 years. At its heart, EJ is about making sure that the things we do and services we provide are helping, and not hurting, low-income communities and minority populations. This session explores the latest EJ guidance from US DOT, and will help you see how the tools of EJ can play directly to the strengths of modern community transportation services in both urban and rural areas. Safety and Security for Community Transportation The Way Forward Albuquerque Convention Center, Galisteo Room Moderator: Charles Dickson, CTAA, Washington, DC Speakers: Barb Cline, Prairie Hills Transit, Spearfish, SD; Santo Grande, Delmarva Community Services, Cambridge, MD; Ream Lazaro, Boyd, Caton & Grant, Earlysville, VA; Mike Noel, Lazaro-Noel, Johnstown, PA; Joseph Seitz, The Learning & Performance Improvement Group, Glen Rock, PA; Jill Carothers, Atomic City Transit, Los Alamos, NM New safety requirements are the most important change MAP-21 brings to the provision of community and public transportation services. Learn how these new regulations will impact your organization, and how CTAA s training and certification programs can help you address the requirements. Better Accessibility is Good for Everyone Albuquerque Convention Center, Dona Ana Room Note: This workshop sponsored by Dallas Smith Corp. Dallas Smith Corporation has brought together a group of low-floor Transit industry experts representing manufacturers and researchers to share their knowledge on the state of the industry and ask for your input on how to improve accessibility. The following topics will be covered during the presenta- 29

30 Thursday, June 6 tion: Manufacturing past, present, future trends, and transit shuttle technological developments; Market Place demographics of low-floor market and future trends; Industry Challenges low-floor research past, present, future, and main issues facing the industry; and Customer Input what is your ideal bus of the future? Demand Management: A Discussion on Diversion Strategies Before Demand Reaches Capacity & Intermodal Trip Planning: What does it mean for Paratransit Services? Albuquerque Convention Center, Aztec Room Speaker: Ton Yazici, StrataGen, Kirkland, Washington Note: This session is sponsored by StrataGen Systems. Managing demand is one of the most cost-effective ways of controlling paratransit agency budgets and ensuring that its services are used by the people that need them the most. This is a candid discussion for dial-a-ride and paratransit agencies that should consider developing and implementing demand diversion strategies before demand is at capacity. As budget pressures mount, paratransit agencies are seeking solutions that will help manage costs more effectively. In the absence of budget increases that match the velocity of demand, many agencies are seeking ways to maintain service levels and quality. General Session: FTA Administrator Peter Rogoff 10:45 am Noon Albuquerque Convention Center, Kiva Auditorium Federal Transit Administrator Peter Rogoff will address EXPO attendees, focusing on his agency s transit safety plans. Come prepared for a lively, energetic discussion and questions from the audience. Community Transportation EXPO Trade Fair & Luncheon Noon 3:00 pm Albuquerque Convention Center, Fran Hill Exhibit Hall Make your way to EXPO s Main Street the Trade Fair Floor to meet and greet our exhibitor vendors, enjoy a boxed lunch, try your luck with our raffles and much more. The boxed lunch is a ticketed event. 30

31 State Transit Association Roundtable 1:00 pm 3:15 pm Albuquerque Convention Center, Fran Hill Exhibit Hall, CTAA Theme Area Host: Scott Bogren, CTAA, Washington, DC State Department of Transportation Roundtable 2:00 pm 4:45 pm Albuquerque Convention Center, Cimarron Room Host: Charles Carr, Mississippi DOT, Jackson, MS An opportunity for State Department of Transportation officials to meet and discuss MAP-21 implementation and other issues impacting State DOTs. Professional Development Workshops 3:15 pm 4:45 pm Albuquerque Convention Center Thursday, June 6 Transportation and Veterans: A Match in the Making Albuquerque Convention Center, San Miguel Room Moderator: Jo Ann Hutchinson, Jo Ann Hutchinson Consulting, Tallahassee, FL Speakers: Rob Hart, Worcester County Comm. on Aging, Snow Hill, MD; Alice Wheat, NCSL, Washington, DC; Gary Shepard, Berkshire RTA, Pittsfield, MA Communities are actively engaging returning military veterans, their families, and the entire military community as never before. Presenters will look at this renewed engagement from three perspectives: 1) an overview of initiatives throughout the country to connect veterans with transportation, using results of a new report from the National Conference on State Legislatures; 2) exploring how veterans valuable logistical and transportation experience could help them transition to civilian transportation careers; and 3) sharing steps communities can take to communicate and partner with the veterans community. Transit s Role in the Sharing Economy Albuquerque Convention Center, Ruidoso Room Moderator: Damon Mustaca, Medical Motor Services, Rochester, NY Speakers: James K. Morrell, NFTA, Buffalo, NY; Rick Hutchinson, City Car Share, San Francisco, CA; Barbara Ladner, Pace, Chicago, IL The sharing economy is here to stay and with it comes new approaches to ridesharing. Participation in ridesharing is on the upswing. These innovative mobility approaches present an opportunity for transit providers to expand their scope of vehicle sharing 31

32 Thursday, June 6 options. Join us to learn how your colleagues use the latest technology to expand first-/last-mile access options, encourage coordinated use of transit hubs and increases travel options for all community residents. Maximize, Energize, Supersize: Technology to Enhance Your System and Services Albuquerque Convention Center, Pecos Room Moderator: Jill Hough, SURTC, Fargo, ND Speakers: Rene Mullen, ARCA, Albuquerque, NM; Ron Boenau, FTA, Washington, DC This workshop will discuss new, cutting-edge transit technologies at the national and local levels. The USDOT is developing and testing a prototype of Integrated Dynamic Transit Operations (IDTO), which aims to enhance traveler mobility by integrating transit connected protection, dynamic scheduling and routing, and real-time ride sharing. SURTC will also present on two recently-completed reports on public transit technology. And at the local level, ARCA in Albuquerque will talk about how they developed and piloted a SMART Travel program that increased 20 individuals with developmental disabilities public bus rides from a baseline of 40 to 700 rides monthly. Creating Better Service Through Inclusive Planning Albuquerque Convention Center, Mesilla Room Moderator: Charlie Dickson, CTAA, Washington, DC Speakers: Judy Shanley, Easter Seals, Washington, DC; Virginia Dize, National Association of Area Agencies on Aging, Washington, DC; Jon Burkhardt, Westat, Rockville, MD Reflecting the value that more inclusive processes lead to more successful outcomes, this session explores outcomes and plans from the Administration for Community Living s Coordinated Planning Partnerships project. Learn how the project is fostering programs that reflect the needs and wishes of individuals with disabilities and older adults. Picking a Winner: How to Choose the Right Vehicle for Your System Albuquerque Convention Center, Aztec Room Moderator: Ann August, BJCTA, Birmingham, AL Speakers: Kelly Shawn, CTAA, Washington, DC; Halsey King, SAE, Halsey King & Assoc., Carlsbad, CA In an effort to be more responsive to customer needs and service efficiency, transit systems are finding that various-sized vehicles are needed for different types of service. This workshop will look at the factors tran- 32

33 sit management needs to consider when beginning the procurement process for vehicles, including maintenance and operational costs, environment, service type, contracts, capacity and customer needs. Risk Management 101: How to Evaluate your Property and Liability Insurance Program and Broker Albuquerque Convention Center, Galisteo Room Moderator: Moses Stites, Fresno County Rural Transit, Fresno, CA Speakers: Chris Smith, Cobbs Allen, Birmingham, AL; Bill Failor, Cobbs Allen, Birmingham, AL We will cover the basics of the major lines of coverage, safety and loss control programs and how insurance is really purchased. The goal is to learn how the insurance company, broker and insured working in tandem can create the most cost effective insurance program. Community Transportation EXPO BIG NIGHT OUT Sponsored by Trapeze 6:30 pm Albuquerque Civic Plaza All EXPO attendees are invited to the Albuquerque Civic Plaza for a night of food, music and fun celebrating the culture of America s legendary Route 66 the Mother Road. The Big Night Out is a ticketed event. Friday, June 7 Thursday, June 6/Friday, June 7 Community Transportation EXPO 2013 Happy Trails Breakfast 7:00 am 9:00 am Hyatt Regency, Grand Pavilion Ballroom Close out your EXPO week by joining attendees for a farewell breakfast and the traditional singing of Happy Trails by CTAA staff. The Happy Trails Breakfast is a ticketed event. Twitter users: The official Community Transportation EXPO Twitter hashtag is #CTAAExpo 33

34 x x20 20x x20 10x x x x x40 30x40 20x30 20x30 20x CTAA 40x40 20x x30 30x

35 FE FH x x x x50 30x Trade Fair Map EMERGENCY EXIT ONLY FS 35

36 Trade Fair Listings Always a highlight, the Community Transportation Trade Fair is EXPO s main street and a great place to meet your colleagues, grab lunch and view the very latest products and services in the transit field. The Community Transportation EXPO Trade Fair will be open to attendees on Tuesday, June 4, from 5:00 pm 6:30 pm for the Grand Opening and Reception; and on Wednesday June 5 and Thursday June 6 from noon to 3:00 pm. CTAA s theme area at the heart of the Trade Fair will be offering resources, technical experts and is where the raffle winners announcements will be made. 247 Security Booth # North Point Parkway #1-4 Alpharetta, GA ACC Climate Control Booth # Elkhart East Blvd. Elkhart, IN Access-Arize, LLC Booth # Ferryboat Court Loveland, CO Altro Transflor Booth # Clark St. Santa Fe Springs, CA American Cooling Technology Booth #301/ Willow Springs Lane York, PA AngelTrax Mobile Video Surveillance Booth # U.S. Highway 84 West Newton, AL Apollo Video Technology Booth # th Ave. SE Bothell, WA APTA/TCRP Booth # K St. NW Washington, DC ARBOC Specialty Vehicles, Inc. Booth # Greenfield Parkway Middlebury, IN

37 Trade Fair Listings The Braun Corporation Booth # W. 11 th St. Winimac, IN commercial Busline Magazine Booth #834 P.O. Box 130 Arcola, IL Center for Transportation e-learning Booth # E. Dakota Ave. Pierre, SD Champion Bus, Inc. Booth # Graham Rd. Imlay City, MI Chestnut Ridge Foam, Inc. Booth # Warehouse Dr./P.O. Box 781 Latrobe, PA Clever Devices Booth # Crossways Park Dr. Woodbury, NY Cobbs Allen Booth # Office Park Dr. Birmingham, AL CTS Software, Inc. Booth # Cedar Point Blvd., Box #14 Cedar Point, NC Dallas Smith Corp. Booth # N. Jackson St. Greencastle, IN Diamond Mfg., Inc. Booth # Burlington Ave. N. Kansas City, MO Easter Seals Project ACTION Booth # K St. NW #200 Washington, DC Ecolane Booth # Main St. Elk Horn, IA ElDorado National Booth # Galena St. Riverside, CA Enghouse Transportation Booth # Tiverton Court #800 Markahm, ON L3R 0G

38 Trade Fair Listings Fare Logistics Corp. Booth #700 # Commerce Circle Victoria, BC V8Z 6N First Transit Booth # Vine St. #1400 Cincinnati, OH Fortress Systems Booth # Rose Lake Dr. Charlotte, NC Freedman Seating Co. Booth #425/427/ W. Augusta Blvd. Chicago, IL FTA Bus Safety Program Booth # E. Via Ruidosa Scottsdale, AZ FTA Drug & Alcohol Program Booth #307 UD DOT/Volpe Center 55 Broadway Cambridge, MA Gerflor Booth #601 BD Garibaldi Tarare, France GFI Genfare, a Div. of SPX Corp. Booth # Pratt Blvd. Elk Grove Village, IL Glaval Bus Booth # C. R. #1 North Elkhart, IN GM Fleet and Commercial Booth # Renaissance Center MC 482-A24-B32 Detroit, MI Goshen Coach Booth # Leer Dr. Elkhart, IN Hanover Displays, Inc. Booth # Lively Blvd. Elk Grove, IL

39 Trade Fair Listings HB Software Solutions Booth #132/ Westford St. Lowell, MA InterMotive Vehicle Controls Booth # New Airport Rd. Auburn, CA Kelderman Air Suspensions Booth # North Highway 92 Oskaloosa, IA LaFrance Industries Booth # Old Anderson Rd. LaFrance, SC Lift-U Booth #215 P.O. Box 398 Escalon, CA Lippert Components, Inc. Booth #120/ CR 6 Elkhart, IN Logisticare Solutions, LLC Booth # Peachtree St. NE 6 th Floor Atlanta, GA Management Information Solutions Booth # Hillcrest Ave. Corltandt Manor, NY MediRoutes Schedule Viewer, LLC Booth # North Tatum Blvd. # Phoenix, AZ MJM Innovations Booth # Sulgrave Ave #200 Baltimore, MD Mobile Climate Control Booth # Farmtrail Road York, PA Mobilitat Booth #419/ Green River Way Green River, WY

40 Trade Fair Listings Mor/ryde International Booth # Moyer Ave Elkhart, IN MTM, Inc. Booth # Hawk Ridge Dr. Lake St. Louis, MO National RTAP Booth #733 5 Wheeling Ave B Woburn, MA National Transit Institute Booth # Albany St, Tower 2 #250 New Brunswick, NJ Paratransit Services Booth # Auto Center Way Bremerton, WA PCTrans Booth # Foxway Dr. Ann Arbor, MI Q Straint/Sure-Lok Booth # Ravenswood Rd #110 Fort Lauderdale, FL The RCA Rubber Company Booth # East Market Street Akron, OH REI Booth # L Street Omaha, NE Ricon-Vapor Booth # Nelson Rd. Panorama City, CA Roberts Bus Center Booth # Aspen Ave. NW Albuquerque, NM Rosco Vision Systems Booth # th Place Jamaica, NY RouteMatch Software Booth # W Peachtree St #3300 Atlanta, GA Safe Haven Booth # Vaughn St Bldg E San Fernando, CA

41 Trade Fair Listings Safety Vision Booth # W Sam Houston Pkwy North Houston, TX Secura Booth # American Seating Center Grand Rapids, MI Seon Systems Sales Inc. Booth #404 #111-3B Burbidge St Coquitlam, BC V3K 7B Shah Software Booth # N Midkiff # D-209 Midland, TX StrataGen Systems Booth # Lake Washington Blvd NE #201 Kirkland, WA Supreme Booth # E Kercher Rd. Goshen, IN Thermo King Booth # W. 90 th St Minneapolis, MN TomTom Business Solutions Booth # Baker Ave. Ext. Concord, MA Trans/Air Manufacturing Booth # East Locust St Dallastown, PA Transign, LLC Booth #435 P. O. Box Waterford, MI TransIT Solutions Booth # W. Grandview Ave. #1 Zelienople, PA Trapeze Group Booth # Explorer Dr 5 th Fl Mississauga, ON L4W 5L

42 Trade Fair Listings Trillium Solutions, Inc. Booth # NE Mallory Ave. Portland, OR Visit Saint Paul Booth # W. Kellog Blvd. #502 St. Paul, MN Velvac, Inc. Booth # S. Calhoun Rd. New Berlin, WI Veolia Transportation/UDI Booth # Georgia Ave #604 Silver Spring, MD Vigil Solutions, Inc. Booth # La Mesa Blvd, #106 La Mesa, CA Vix Technology Booth # Second Ave. #950 Seattle, WA Wheels Bus Parts & Installations Booth #704 PO Box 6549 Marietta, GA Winnebago Industries, Inc. Booth # West Crystal Lake Rd. P.O. Box 152 Forest City, IA There are so many reasons to join CTAA

43 CTAA Leadership OUR BOARD OF DIRECTORS: Barbara Cline, CCTM, President; Rochelle Cotey, Vice President; Moses Stites, CCTM, Treasurer; Ann August, CCTM, Secretary; Charles Carr; Ann Gilbert; Santo Grande, CCTM; Robert P. Koska; Dave Marsh; John McBeth; William McDonald; Elaine Wells; Fred Schmidt, PhD.; David White, CCTM and William Osborne. Ex-Officio Directors: Dan Dirks CCTM; Jo Ann Hutchinson, Reginald Knowlton, CCTM; Richard Doyle; Roland Mross. OUR STATE & TRIBAL DELEGATE COUNCIL: Alabama Taylor Rider; Alaska John Kern, CCTM; Arizona Jeff Meilbeck; Arkansas Betty Bradshaw; California Jeff Webster; Colorado Hank Braaksma, CCTM; Connecticut Doug Holcomb; Delaware Ken Bock, CCTM; Florida Cathy Brown; Georgia Barbara Hurst; Hawaii George Reioux, CSSO; Idaho Heather Wheeler; Illinois Tom Zucker, CCTM; Indiana Rebecca Allen, CCTM, CTSR; Iowa Mark Little, CCTM; Kansas R.E. (Tuck) Duncan; Kentucky Beecher Hudson; Louisiana Donna Lavigne; Maine Jim Wood; Maryland Nancy Norris, CCTM; Massachusetts Jack Mastrangelo; Michigan Dan Wedge; Minnesota Mike Ness; Mississippi John Johnson; Missouri Dorothy Yeager, CCTM; Montana Ron Wenger; Nebraska Kathi Schildt; Nevada Debbie Dauenhauer ; New Hampshire Van Chesnut; New Jersey Carol Novrit, CCTM; New Mexico David Harris, AICP; New York Damon Mustaca, CCTM; North Carolina Randy Bass; North Dakota Linda Freeman, CCTM; Ohio Kristina Reider; Oklahoma Charla Sloan, CCTM; Oregon Julie Stephens, CCTM; Pennsylvania William Peterson, CCTM; Rhode Island Doug Wood; South Carolina Lynnda Bassham; South Dakota Ronald Baumgart; Tennessee Chris Kleehammer; Texas Lyle Nelson; Utah Todd Beutler, CCTM; Vermont Jim Moulton; Virginia Curtis Andrews; Washington Kelly Scalf; West Virginia David Bruffy; Wisconsin Greg Seubert. Tribal Delgates: Eastern Band of Cherokee Indians Kathi Littlejohn; Navajo Nation Lee Bigwater Camille Ferguson Sitka Tribe of Alaska 43

44 EXPO 2013 Sponsors The Community Transportation Association wishes to gratefully acknowledge the support we have received from all of our sponsors in the past and to especially recognize our official 2013 EXPO sponsors. Beverly Foundation Mobility Management Mini- Conference Co-Sponsor Dallas Smith Corp. Hotel Keys, Sponsored Workshop, Giftpack Insert Lazaro & Noel Wednesday Awards Breakfast Logisticare Solutions Registration Bags Mobilitat Wednesday Awards Breakfast Q Straint / Sure-Lok Roadeo Awards Banquet Ricon-Vapor Footprint Clings, Power Bars and Water for Roadeo RouteMatch Mobility Management Mini-Conference, Tuesday Opening Reception, Sponsored Workshop StrataGen Systems Sponsored Workshop Supreme Corporation Coffee Breaks Trapeze Group Big Night Out, General Honore General Session, Mobility Management Mini-Conference Flashdrives, Podcasts, Sponsored Workshop Vix Technology Sponsored Workshop 44

45 Three Easy Steps to Using CTAA s FREE Communications Resources 1. on Twitter for daily informa- 2. Subscribe to CTAA s FastMail e-newsletter at Every other week, the latest transit news, legislative updates and resources delivered right to your inbox. 3. Community Transportation magazine is published every other month digitally, along with the printed Buyers Guide and EXPO editions. The magazine features in-depth articles and analysis on the most timely topics in the community and public transportation industry. Go to for more details. The Association also publishes RAIL magazine both in print and digitally. Go to to view a copy. These are all the transit news sources you need

46 SAFETY How CTAA Can Help You Meet Your Safety Goals 1. PASS Driver Training 2. Certified Safety and Security Officer Program 3. Community Transportation Safety and Security Accreditation To learn more, don t miss CTAA s Safety and Security for Community Transportation: The Way Forward session on June 6 at 8:30 am 46

47 Affordable Software to Make Transit More Efficient Increase passengers per vehicle hour On demand scheduling Produce accurate monthly reports in minutes Reduce no shows Optionally manage volunteers Scheduling Dispatch Reporting MDTs AVL Mobility Manager Find out how your service can be more efficient. Visit PCTrans at booth #417 Efficiency in transit In our increasingly congested world, we help to keep people moving and communities prospering. Transport systems are the lifeblood of our communities. There are one billion cars on the road, and that number will double by First Transit and its sister companies operate more networks, hire and train more people, maintain and deploy more vehicles, and work with more local communities than any other company. Let First Transit provide solutions for your transportation system, keeping people moving and your community prospering People Serving Our Communities 47