NATIONAL LOCAL GOVERNMENT CUSTOMER SERVICE NETWORK INC TASMANIAN CHAPTER MEETING WEDNESDAY 19 AUGUST 2015

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1 PRESENT APOLOGIES Marnia Kingston Robbie Shafe Danielle Harvey Leeanne Wheeler Shelley Mountney Sue-Ellen Ellis Jacquie Leonard Helen Parker David Pyke GUEST SPEAKER Rod Warrington Brooke Clark Denise Fela Annette Brooks David Banks Left the meeting at 2pm Gail Murfet Tina Burr Janine Bresnehan Susan Pitt Matthew Snow Kingborough Council Devonport Council Tasmania Police King Island Council Hobart City Council Glamorgan Spring Bay Council West Coast Council West Coast Council Meeting Opened 10:00am Issue Comment Introduction and Welcome, Secretary of the Tasmanian Chapter welcomed attendees and outlined the day s agenda. Overview of the Day Introduction to Proceedings 1

2 Guest Speaker: Rod Warrington Tasmania Police Rod Warrington, Tasmania Police spoke about Self defence Role play Body Defensive Positions Society & trust The importance of a duress alarm Objects in the office that could be potential weapons Recognizing danger signs Protection & allogations Repoting incidents in the workplace & the law Chapter Meeting, Secretary in the Chair Apologies As detailed on Page 1 Confirmation of Minutes The minutes of the Tasmanian Chapter meeting held on 11 March 2015, as circulated, were confirmed David moved and Danielle seconded. Election of Office Bearers General Business Andrew Reason has resigned as President due to his resignation at Glenorchy City Council Denise Fella has resigned as a member due to her resignation at The following officer bearers were elected President: Robbie Shafe (Kingborough Council) Vice President: Danielle Harvey (Devonport Council) Executive: Jacquie Leonard (Launceston Council) Members: Sue-Ellen Ellis () National Conference October 2015, 20 th Anniversary to be held on the Gold Coast General Meeting to be held 2 December 2015 at Campbell Town. Guest Speakers: David Callaghan, Livepro Knowledge Management System (to be Copy of Presentation to be forwarded as soon as available carried 2

3 General Business Cont d confirmed) Updated letter to be sent to Tasmanian Council introducing the new Executive Committee Open Forum Devonport Council Living City project is underway. Plans to demolish the old Council Chambers making way for a new Civic building. Staff will relocate to temporary accommodation for two years while the works are taking place. Service Tasmania has volunteered to manage Customer Service for Devonport Council from the new Civic building which is to be discussed. Waiting on quote for proposed renovations to the building Two flat screen televisions have been installed in the reception area and are being used to promote the municipality Have recently gone live with Shortel phone system New Mayor and Deputy Mayor have been elected A quadriplegic has commenced work with Dorset Council through the Rural Primary Health Program Danielle Harvey Leeanne Wheeler / Shelley Mountney Annual rates notices have been sent Dog Registations Infringements are being issued to outstanding registrations Animal Control officer was recently assaulted Sue-Ellen Ellis 3

4 Open form Cont d Denise Fela has announced her resignation Customer Service Standards document is currently being updated BIA Worksheets are at the second stage Flat Screen television has been installed at reception Currently trialing Sit-Stand desks to eventually replace all work stations Shor Tel phone system goes live on 11 th September 2015 The Launceston City Heart Project is ongoing with the aim to beautify the city, including major changes to upgrade the city. were number 1 out of 48 Council s in the Secret Shopper for the April May June quarter Hall hire booking administration fees have been included to the CSR to recover administration costs The organisation are aiming to send letters electronically rather than postage and receipts are now convertered to a PDF so they can be ed David Pyke Jacquie Leonard Kingborough Council Kingborough Council took out first prize in the LGMA Challenge Customer Service renovations have been completed and the Customer Service team have moved into the new area. The functionality of the new area is running Robbie Shafe 4

5 Open form Cont d smoothly Robbie Shafe has requested Councils at the meeting to provide stats on broken/missing bins Next Meeting Meeting Closed 3.00pm Busy with rates New telephone system to be installed before Christmas Upgrade of 4.03 ECM System to be installed November 2015 New Waste Management Contract has been renewed Dog registration reminders are being sent to all outstanding dog registrations The primeinister attended a meeting at the Sorell Council Council Chambers General Meeting to be held 2 December 2015 at Campbell Town. Guest Speakers: David Caligan, Livepro Knowledge (to be confirmed) Gail Murfet & Tina Burr Not present at the open forum 5