Technical Operations Division. LATIN MRO 2018 Panamá

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1 Technical Operations Division LATIN MRO 2018 Panamá February 14, 2018

2 Our Mission Maintain the company s aircraft at the highest level of safety, quality and reliability standards at the lowest posible cost

3 Organization Chart TECHNICAL OPERATIONS VICE-PRESIDENT AHMAD ZAMANY DIRECTOR OF TECHNICAL PURCHASING RAFAEL SAMUDIO DIRECTOR OF AIRWORTHINESS & REGULATORY COMPLIANCE FRANCISCO CEDEÑO DIRECTOR OF MAINTENANCE DANIEL COHEN DIRECTOR OF ENGINEERING & PLANNING JUAN DAMES DIRECTOR OF MAINTENANCE COPA COLOMBIA WILLIAM FERNANDEZ

4 Fleet Plan TYPE PAX RANGE Embraer 190AR ,200 nm Boeing 737NG Boeing 737NG ,000 nm ,000 nm Boeing 737MAX TBD 3,600 nm

5 Number of Technical Ops Employees Departamento vs 2011 Technical Operations VP % Dir. Maintenance % Hangar % MRO PTY % Mx Line % TOCC % Shops % Mx Stations, GUA & SCL % Interiors & Appearance % Dir. Engineering & Mx Planning % Dir. Airworthiness & Reg. Compliance % Technical Records % Planning % Dir. Technical Purchasing & Procurement % AOG Desk % Material Planning % Component Repairs % Stores % Copa Colombia % TOTAL %

6 Required number of Maintenance Technicians per year Hangar & Engine Shop Supervisors (Hangar, Line and Shops) Structures Shop Interiors Shop Shops (Battery, Emerg. Eq.; Wheels & Brakes; O2) Line Maintenance MOC and Tech Support Heavy Maintenance Quality Control Inspectors Total Technicians Increase Attrition (3%) Required Maintenance Technicians

7 Recruitment Sources for Technicians Universidad Tecnológica de Panama (UTP) Maintenance Aviation Technicians 2-Year Program graduates per year Copa Airlines Aircraft Maintenance Technician School (ATA) Since 4Q students per class 26 graduates (through July 2017) 53 students enrolled (through July 2017)

8 Graduation of Group ATA 2 Class of June 2017 Copa Airlines Aircraft Maintenance Technician School (ATA)

9 Certifications AAC Civil Aviation Authority - Panama OMA (Approved Maintenance Organization) FAA Federal Aviation Administration United States FAR 145 Repair Station UAEAC Civil Aviation Specialized Administrative Unit - Colombia TARE (Foreign Maintenance Repair Station) IOSA IATA Operational Safety Audit

10 Types of Maintenance at Panama Hangar Heavy Maintenance Heavy Checks Boeing and Embraer. August 2011 CPCP (Corrosion Prevention Control Program) 72 and 96 Months for Embraer. May 2012 PDM s (Post Delivery Modifications). February 2011 Major Alterations (Winglets, In-Flight Entertainment Systems, Iridium, Interiors). February 2011 Weight & Balance Aircraft Paint Light Maintenance Line Maintenance A-Checks Engine Changes Deferrals Closing Out Of Service Airplanes

11 C-Check

12 PDM (Post Delivery Modification)

13 Quantity of Maintenance Events PDM s IFE, Seats, Winglets, Iridium PTY SJO SAL C-Checks NG & EMB PTY SJO SAL A-Checks NG A1-A36 / EMB A1-A10 PTY PTY, GUA, BOG PTY, BOG PTY

14 Outsourced Maintenance Overhaul and Repair of: Engines General Electric Auxiliary Power Units (APU) Hamilton Sundstrand (EMB 190) Honeywell (B737 NG) Major Aircraft Maintenance Coopesa Aeroman Components Rockwell Collins (Avionics and IFE) Honeywell (Avionics and Systems) Hamilton Sundstrand Lufthansa Technik Goodrich (Landing Gear) Panasonic (IFE)

15 Engines Batteries Tires, Wheels and Brakes Ovens and Coffeemakers Emergency Equipment Structures Composite Materials Decals and Stencils Printing Carpet Manufacturing Curtains Manufacturing Seat Covers Dry Cleaning Crew Seats Overhaul Passenger Seats Restoration Sidewall Panels Repairs Oxygen Bottles Refilling Nitrogen Bottles Refilling Oxygen Cylinder Hydrostatic Tests Copa Shops

16 Sheet Metal Shop Damage Evaluation NDT Inspections Repairs

17 Engine Shops CFM56-7B, CF34-10E and APU A-Check Scheduled Maintenance QEC Boroscopes Troubleshooting

18 Wheels Shop Boeing and Embraer Tire replacements Wheel recertification Production 105 tires / week

19 Wheels & Brakes Overhaul and Repair Boeing and Embraer Production 20 wheel overhauls / week 7 brake overhauls / week

20 Aircraft Interiors, Appearance and Cleaning Shop Maintain the appearance of the cabin area in the airplanes of the fleet Polishing, cleaning of fuselage and interior of the aircraft Production 9 carpets / week 4 curtains / week 3 crew seat overhauls / week

21 Sidewall Panel Repairs

22 Oven and Coffemaker Overhaul and Repairs Boeing and Embraer Production 4 ovens / week 8 coffemakers / week

23 Decal and Stencil Shop Aircraft Interior and Exterior Decals Stencils for Exterior Painting of Aircraft

24 Oxygen Cylinder Hydrostatic Tests

25 Maintenance Dispatch Performance (MDP) Copa Holdings 99.59% 99.63% 99.66% 99.63% 99.60% 99.50% 99.43% 99.25%

26 Recognized by CFM as the First in IFSD Rate, First Total Romoval Rate, and Second Unplanned Removal Rate in Americas during the last five years

27 Hangar Expansion Plan

28 Hangar Expansion Plan

29 Hangar 2 Ground Breaking Ceremony 20-January-2017

30 Hangar 2 Ground Breaking Ceremony 20-January-2017

31 Copa Tech Ops Charity Golf Tournament 7th edition of Charity Golf Tournament in February 2018 Approx. $1.1 M generated Supporting 7 non-profit organizations dedicated to health and children education in distressed areas in Panama

32 Support to Non-Profit Organizations

33 Recent Accomplishment Unified our MRO Information Technology replacing the two previous legacy systems with IFS/MXI with the Go- Live date of October 06, 2017 Statred the construction of the Hangar II in June 2017, with plan production the QIV 2018

34 What s Next? 737 MAX Entry-Into-Service Increase our maintenance capabilites in Panama Hangar II Expand Shops (2019) 737 NG maintenance program optimization and escalation Digitalization of documents and processes Paperless) (2019)

35 Thank You!

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