NBAA 2013 ISBAO The Gold Standard Las Vegas, NV October 22, 2013

Transcription

1 NBAA 2013 ISBAO The Gold Standard Las Vegas, NV October 22, 2013

2 Jim Cannon, Director IS-BAO Program

3 A set of performance based and process oriented standards Integrates safety, security, efficiency & effectiveness Uses principles of ISO 9000 family of standards

4 IS-BAO has flexibility and fits a broad range of fleets and operations. Meets ICAO SARPS. Is user friendly. Optional registration. Helicopter ops in 2012

5 Developed by IBAC, its Member Associations and operators Two years development and testing Strong support from participating flight departments Operational since May 2002

6 Founded June 15, Business Aviation Associations Founding Members: USA (NBAA), UK (BBGA), Canada (CBAA), Europe (EBAA), and Germany (GBAA).

7 A council of associations 14 national & regional business aviation member association worldwide Represents, promotes and protects the interests of business aviation internationally Coordinates international issues

8 International & Non-Governmental Organization Permanent Observer Status ICAO Based in the ICAO Building - Montreal

9 Chicago Convention Nations Agency of UN Founded in 1947 Headquartered in Montreal Today 192 Nations

10 Mission: To provide a global forum for Civil Aviation in order to achieve safe, secure, and sustainable development of aviation worldwide.

11 Presentations: Neil Bracken Director, Air Transportation, General Mills Mike Raab Aviation Director, Blue Cross & Blue Shield of Florida Harvey Vaught Chief Pilot, American Express

12 NBAA2013 Business Aviation Convention & Exhibition October 22-24, 2013 Las Vegas, NV Mike Raab Director of Aviation, Blue Cross & Blue Shield of Florida

13 WHO WE ARE A Health Solutions Company Roots Going Back Nearly 70 Years Approximately 4.5 Million Health Care Members Covers 15.8 Million People in 16 States Through Affiliated Companies Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 13

14 OUR FLIGHT DEPARTMENT ORGANIZATION CEO Accountable Executive Director Aviation Chief Pilot Director Maintenance & Pilot Flight Operations Manager Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 14

15 OUR TEAM (add picture of us with plane) Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 15

16 AIRCRAFT AND OPERATING STATS Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 16

17 PRE IS-BAO EVERYTHING S UNDER CONTROL Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 17

18 INDEPENDENT AUDIT 2009 Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 18

19 SAFETY MANAGEMENT SYSTEM Need for an SMS Had to be manageable IS-BAO was our answer We needed a manageable process Required a vendor to assist due to size of flight department Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 19

20 SMS - ONE SIZE DOES NOT FIT ALL WE DIDN T WANT TO BE THIS GUY Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 20

21 BUY-IN, BUY-IN, BUY-IN Leadership buy-in is CRITICAL Starts with the very top All other Execs will then get on board Reporting to an involved Accountable Executive is crucial Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 21

22 DAY TO DAY Most of work is on front end when setting up Minimal time on a daily basis Makes you stop and think Manage risks Far better flight department Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 22

23 IS-BAO BENEFITS Today, we: Are IS-BAO Stage 2 Certified Are a much safer organization prior to implementation Have elevated confidence from executive leadership Have reduced insurance premiums Increased team morale / First rate flight department Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 23

24 Questions? Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 24

25 Florida Blue is an Independent Licensee of the Blue Cross and Blue Shield Association. 25

26 American Express Flight Operations NBAA 2013 Las Vegas, NV Harvey Vaught Chief Pilot, American Express A & E PMO

27 American Express Flight Operations NBAA 2013 Las Vegas, NV IS-BAO Stage Two Certification Stage Three Audit December 2013 A & E PMO

28 Innovation Tradition Commitment for 163 years Customer Established in 1850 as an Express Delivery Service 63,500 Employees Serving 102 Million American Express Customers Spending $888 Billion in 200+ Countries Seventh Consecutive J.D. Power and Associates Award for Highest Customer Satisfaction among U.S. Credit Card Companies AXP Public 28

29 Our Department 37 Aviation Department Employees Leadership Team VP of Flt Ops / Chf Pilot / VP of Bus & Ops / Dir of Mx / Cust Svc Mgr Personnel - 3 Dispatch / 3 Admin / 8 Techs / 15 Pilots (2 Safety Mgrs) / 3 Flt Atts Four Company Aircraft G550 / GV / G450 / S-76C Flt Hours 63% International AXP Public 29

30 Our IS-BAO Story < 2007 Comfortable Don t need it Hubris??? 2007 How do we know we re good how do we show it? 2008 We re behind How do we catch up? Vendor solution Open the box & Oops! Where do we start, because this isn t us? What we had Where we needed to begin AXP Public 30

31 Our Story Continued 2008 continues Safety Management Operational Leadership Buy-In? The human part Relevance & Value Exacting Standards, but Rules or Guidelines? IS-BAO Stage 1 Audit Celebration? Evolution 2011 IS-BAO Stage 2 Audit A Work in Progress Who s definition? AXP Public 31

32 AXP Public 32

33 AXP Public 33

34 Lessons Learned Forces us to look in the mirror with the benchmarks of the protocols Promote and develop critical thought Judgment We own this Making the protocols our own Disciplined approach to risk analysis and mitigation Regulations Documentation If it isn t documented, it didn t happen. Value Cost / Benefit Managed solutions AXP Public 34

35 IS-BAO The Gold Standard Neil Brackin Director of Air Transportation General Mills, Inc.

36 General Mills, Inc. - 3 Citation X Aircraft Hours Annually - 16 Personnel - Domestic / International - Minneapolis, MN Maintenance Facility

37 Championship Brands

38 Organization and IS-BAO Alignment Do The Right Thing Build Great Brands Superior Performance Innovate Develop People

39 Organization and IS-BAO Alignment General Mills Do The Right Thing Build Great Brands Superior Performance Innovate Develop People IS-BAO Internationally Accepted Standards Flight Department Brand Continuous Improvement Best Practices / Communication Benchmarking and Education

40 General Mills IS-BAO History Stage I 2005 Stage II 2009 Stage III 2013

41 Challenges Stage I High Employee Turnover Standardized Operations Manual Knowledge Transfer IS-BAO Advantage Process and Change Management International Standard Operations Manual SMS Implementation

42 Challenges Stage II New Employees Standardization of Process Communication IS-BAO Advantage Process and Guidelines Established Standards and SOP s SMS Maturation and Development

43 Challenges Stage III Fleet Plan / Internal Promotion Continuous Improvement SMS Development and Expansion IS-BAO Advantage International Standard Process and Expectations SMS Scale and Concepts

44 Resources IS-BAO Internal Questions Hangar and Neighbors Regional Groups NBAA IBAC

45 IS-BAO International Standard for Business Aircraft Operations Jim Cannon, Director IS-BAO Program