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1 Lesson: Total Time: Content: Question/answer: 60 minutes 45 minutes 15 minutes Lesson Description: The EZ Documentation topic is designed to give you a comprehensive understanding of document production in Worldspan, including managing ticket stock, document types and print options, system activity and stock control reports, and credit card processing. Travel Agency Service Fee MCO is also discussed. Due to the length of this topic, it has been divided into two sessions. Session Two: Interline ticketing agreements Positive authorization tables Sponsoring carrier tables Ticketing carrier override Ticket printer failure Travel Agency Service Fee MCO Author: Allison Best SME: Approved: Master PNR: Moore/Marion Graphics: None PNR is used only to demonstrate what we mean by interline. Flights are LAX/SYD on Delta and Qantas. MK space prior to class

2 PowerPoint - 1 Welcome to PowerPoint - 2 Objectives Sub-topic Two At the end of this lesson, you will be able to Use the airline information display (4G/TA) to verify interline ticketing agreements. Display and explain positive authorization tables (PAT). Display and explain sponsoring carrier tables (SCT). Use ticketing carrier override option (ERTK-). Determine appropriate action for: Ticket printer in FAIL STATUS. Issue Travel Agency Service Fee MCO (TASF MCO). Application Sharing 1. Display the PNR for Marion Moore. *-MOORE

3 1P- OFAPAG 1.1MOORE/MARION*ADT 1 DL1967K 20NOV TU ATLLAX HK1 800A 940A/O $ E 2 QF 8K 20NOV TU LAXSYD HK1 1250P 1025P#1/X P 3 QF 107K 15DEC SA SYDLAX HK1 1250P 720A/O P 4 DL 429K 15DEC SA LAXATL HK1 1025A 554P/X $ E P- 1.PQ T/WORLDSPAN TRAVEL/PAT T- 1.TAW/00/21MAY A-CM5*$C50.00 TKG FAX-AUTO PRICED FARE TYPE EX FQ- 4PQ FARE QUOTED 21MAY BY AGT-AA/PQ2 ADT ATL DL LAX Q QF SYD QF LAX DL )> An interline ticket includes flight segments for more than one airline. Currently Worldspan verifies interline agreements between airlines automatically for paper and electronic tickets at the time of ticketing, when airlines provide this information. Interline agreements can be manually verified as well. 2. Verify a paper ticket interline agreement for Delta and Qantas. 4G/TA*DL-QF-P PAPER INTERLINE CARRIER AGREEMENT VERIFIED *DL/QF > This entry requests verification of a paper ticketing agreement between Delta Air Lines and Qantas. Worldspan automatically verifies ticketing agreements with EZ entries

4 Interline agreements for ETKT are a recent enhancement and are also verified automatically for airlines providing this information. These agreements can also be verified manually. 3. Verify an electronic ticket interline agreement for Northwest and Continental. 4G/TA*NW-CO-E ELECTRONIC INTERLINE CARRIER AGREEMENT VERIFIED *NW/CO > Participating airlines can restrict interline ticketing to a maximum of two airlines per e-ticket. In addition, when the validating airline transfers the applicable e-ticket flight coupon to the marketing airline s database, the coupon status is shown as AIRPORT CONTROL. This does not inhibit requests to void, exchange, or refund the ETKT. If an airline chooses not to participate or provide Worldspan with interline ticketing agreements, a paper ticket is issued without verification. See INFO AGREEMENT for more about interline ticketing agreements. Now let s talk about positive authorization tables Application Sharing 1. Display the positive authorization table for PQ

5 4G/AT >4G/AT 02/2039Z/17MAY DISTANCE LEARNING PQ AA/AC/AF/AI/AM/AN/AQ/AR AS/AT/AV/AY/AZ/BA/BD/BQ BR/BW/CA/CI/CM/CO/CX/CZ DL/EI/EK/ET/FI/FJ/FL/F9 GA/GF/GH/GQ/GY/HA/HP/IB IJ/JI/JJ/JK/JL/JM/JR/KE KM/KS/KU/KX/LA/LB/LH/LI LM/LO/LP/LR/LT/LY/MA/ME MH/MJ/MP/MS/MU/MX/NA/NG NH/NJ/NK/NW/NZ/N2/N6/N7 OA/OK/OS/OZ/PH/PK/PR/PS PY/PZ/QF/RG/RJ/RK/RO/SA )> To access the positive authorization table (PAT) for your location, use the entry 4G/AT. The display shows the agency SID and IATA and the airline codes for airlines that have issued their validation plate to the agency or given permission for ticket validation. Worldspan handles updates to the PAT at the direction of the individual airline, and ARC or BSP (for agencies using the Bank Settlement Plan). If an attempt is made to issue a ticket validated on an airline not listed in this table, the response is: INVALID TICKETING CARRIER Entries and explanations for the positive authorization table can be found in HELP and INFO PAT. PAT history can also be viewed

6 2. Display PAT history for PQ2. 4G/ATH/PQ2 POSITIVE AUTHORIZATION HISTORY DISTANCE LEARNING IATA CITY-PQ2 DATE FUNCTION A/L TK AG/CT 30APR01 A/ADD SY 02/PSD 23APR01 A/ADD NJ 02/PSD 23APR01 X/DELETE 6R 02/PSD 16APR01 A/ADD ZO 02/PSD 02APR01 A/ADD X2 02/PSD 28MAR01 C/CHANGE IW/IJ H2/PSD 26MAR01 A/ADD 6J 02/PSD 19MAR01 X/DELETE LZ 02/PSD 12MAR01 X/DELETE ZA 02/PSD 26FEB01 X/DELETE LC 02/PSD 29JAN01 X/DELETE GU 02/PSD )> This PAT table shows that Vanguard Air was added April 23. Vanguard has just recently entered into paper ticketing agreements with ARC (GDAY24APR). Deletions originate when airlines merge operations or suspend service, or the agency is in default with the airline. If an airline previously deleted from the PAT has returned permission to the agency to ticket, the airline should send a Teletype message to MKCRW1P, Attn: Analyst, Availability. This procedure will add the airline back into the PAT table for the agency. Is this true? Does it have to be Teletype??? Let s look at the sponsoring carrier table

7 Application Sharing 1. Display the sponsoring carrier table for the United States. 4F//SCT*US SPONSORED CARRIERS FOR BSP UNITED STATES *AE-TW/DL *AH-DL/TW *AN-QF *AT-AF *AX-DL *AY-DP *BG-DL/TW *BI-DL/TW *BK-DL *BM-DL/TW *BP-DL/TW *BQ-LL )> The entry 4F//SCT*US displays the sponsoring carrier table for United States agencies. The two letter country code of the ticketing location must be included in the entry. The sponsoring carrier table (SCT) is a list of airlines sponsored by other airlines for ticket validation purposes. Airlines that do not participate in an area settlement plan such as ARC or BSP, cannot be ticketed in Worldspan unless they have an agreement with a sponsoring airline that allows you to use them to validate the tickets. Mandarin Air (AE) is sponsored by TWA and Delta. TWA and Delta can be used to validate tickets for itineraries that have only Mandarin Air space. The airline codes for the non-area settlement plan airlines with sponsors are listed alphabetically. Sponsoring carrier codes follow the dash

8 To go directly to the airline in question, add a dash and the airline code to the basic entry. 2. Display the U.S. sponsoring carrier table for Lapa Airlines. 4F//SCT*US-MJ >4F//SCT*US-MJ *MJ-LH/AF/RG/AA/UA/DL > U.S. agencies issuing tickets for Lapa Airlines (MJ) can validate on Lufthansa, Air France, Varig, American Airlines, United Airlines or Delta Air Lines. It is not necessary for these airlines to have space in the itinerary. See HELP SCT for more about sponsoring carrier tables. Let s talk more about ticket validation. PowerPoint - 3 SELECT VALID TICKETING CARRIER VALID CARRIER/S/ FOR TICKETING AA DL UA SELECT VALID TICKETING CARRIER VALID CARRER/S/ FOR TICKETING NONE - SEE >INFO TKTDEF(

9 When no airline is specified in a ticketing entry, Worldspan automatically selects the validating airline based on the following criteria: 1. The airline is the first ARC airline in the itinerary that has a servicing carrier agreement with IATA (resolution 5.94). 2. If no ARC airline is present, the sponsoring carrier table is searched for an airline participating in IATA resolution If found, the response gives the carriers found in the SCT: SELECT VALID TICKETING CARRIER VALID CARRIER/S/ FOR TICKETING AA DL UA 3. If there are no eligible sponsoring airlines in the table, the auto validation process is terminated with the response: SELECT VALID TICKETING CARRIER VALID CARRER/S/ FOR TICKETING NONE - SEE >INFO TKTDEF( INFO TKTDEF directs you to the ticketing carrier override option ERTK-, which may be used to validate on a resolution 5.94 airline that does not appear in the itinerary or the SCT. PowerPoint - 4 Option 5-ERTK- EZ#ERTK- 7TAW/00/15APR-CXX EZ#ERTK-#CXX Description Add endorsement remark to PNR. Include endorsement remark option in ticketing entry. Include validating carrier code in ticketing field when using EZ#ERTK- (XX = airline code) Include validating carrier code in entry. (XX = airline code)

10 The ticketing carrier override is an endorsement remark that prints TICKETING CARRIER OVERRIDE in the endorsement box of the ticket. The desired validating airline must also be specified in the ticketing entry, or stored in the ticketing field of the PNR: EZ#ERTK-#CXX 7TAW/00/15APR-CXX (XX = airline code) See HELP and INFO #ERTK- for entries and explanations of this ticketing option. Let s look at the guidelines for using the ticketing carrier override. PowerPoint - 5 ERTK- allows you to select an airline, provided they participate in resolution 5.94 and they will validate the ticket. For ARC agencies, the ticketing carrier override cannot be used to issue a ticket validated on an airline that does not have a servicing carrier agreement with ARC (resolution 5.94). The ticketing carrier override does not allow you to issue a ticket validated on TW, NW, or DL, if no ticketing agreement exists with the airline in the PNR

11 As long as the airline you are using has a servicing carrier agreement with IATA, you can use ERTK- to select it as the validating airline, even if Worldspan has rejected it because it is not present in the itinerary, or listed in the sponsoring carrier table. ERTK- does not allow you to issue a ticket validated on TW, NW or DL, if the airline has no ticketing agreement with them. For example, the override doesn't allow validating Southwest Airlines (WN) space on TW, NW, or DL. When validating a ticket on an airline that is listed in the sponsoring carrier table, but is not present in the PNR, it is not necessary to use the ticketing carrier override. Now let s learn about ticket printer fail status. PowerPoint - 6 PRINTER IS IN FAIL STATUS BEFORE RESTARTING VERIFY NEXT DOCUMENT NUMBER TO PRINT ENTER >4G/TQ TO RESTART PRINTER ENTER >YSTR1A1303 If the ticket printer has gone into fail status when an EZ entry is made, the response advises you to verify the next document number, and then restart the printer with a YSTR entry

12 Application Sharing 1. Verify the next document number to print. 4G/TQ CURRENT DOCUMENT - PRINTER STATUS - VALID DATE PNR FA NAME COUPON TKT NBR 06JUL 79INSZ/1P BEST/KIM AUDITOR NEXT DOCUMENT TO PRINT - DATE PNR FA NAME COUPON TKT NBR 06JUL 79INSZ/1P BEST/KIM AGENT > To verify the next document number, use the entry 4G/TQ to display the current printer status. In this case the next document to print is the agent coupon of ticket number If this matches the actual coupons printed, the printer can be restarted with the entry YSTRXXXXXX (XXXXXX = printer address). If the ticket numbers are not the same, the SCNs must be updated in the 4GS template before restarting the printer. The ticketing entry must be made again to issue documents. Remember to use the same approval code if a credit card form of payment is used (#$*Z). PowerPoint - 7 POSSIBLE LOST TRANSACTION FAILURE WITHIN THIS DOCUMENT INTER STATUS - FAIL DATE PNR FA NAME COUPON TKT NBR 12AUG Z3DPGW/1P HORMANN/PEGGY AGENT

13 If there are ticketing transactions on queue when the printer goes into fail status, there is a possibility of losing a transaction. This response displays information about the transaction that failed to print. Worldspan discards the first transaction or ticket set (e.g., flight and settlement coupons, pocket itinerary, divider card) on queue to print. If there is only one transaction on queue, nothing prints. If there are multiple transactions on queue, the first is discarded and the remaining transactions print. The DDL and 4GS reports are updated although the first transaction did not print. Use the following steps to correct the situation. PowerPoint Compare the number in the 4GS template with the SCN on the ticket in the printer. 2. If the numbers do not match, update the numbers in the 4GS template. 3. Display the DDL report and void the transaction. 4. Display the PNR and issue the transaction again

14 Remember to include the credit card approval code already obtained for credit card transactions (#$*Z) when you reissue. Only four CRTS within an office are normally assigned to perform YSTR/YSTP functions. If the CRT addresses need to be changed, contact the Technical Support Center at If the printer does not begin printing or goes back to fail status, contact the Technical Support Center at Ticket printers do not have to be stopped (YSTP) before they are started (YSTR). See HELP and INFO PRINTER for entries and information related to printer functionality. Our final subject is Travel Agency Service Fee MCO. Application Sharing 1. Display the A.I.R. 4G DISTANCE LEARNING ATLANTA GA IATA PSEUDO...PQ2 NMC CITY CODE..USE SATO..N/A AUTO VAL...YES COMP SEG SELL..NO INTERFACE LVL..017 VR BP TRAILER...YES DUAL USER...NO BP PRINTER...NO COMMERCIAL...NO EZ OPTIONS...TEMLI PD TELEX...NO APRVD E-TKT...YES LADDER...HZ AMTRAK TKTG..YES TRAINING...NO BP PTR EXCEPT..NO ISO CODE... ARC REPORT...YES CUR CODE. DAILY DOC LOG..YES STP PRT...NO MINI-LLI W/TKT.NO TD LOCATION..N/A CAR CURRENCY...USD TIME OUT...NO )> 4G

15 Worldspan provides the capability for U.S. agencies reporting to ARC to automatically issue Travel Agency Service Fee MCOs. With this enhancement, a new EZ document type M can be added to the A.I.R. EZ OPTIONS area, stored in PNR Document Instructions, and used in the EZ ticketing drivestream. TASF MCOs are issued on ATB ticket stock, and contain: A credit card charge coupon An auditor s coupon An agent coupon One MCO exchange coupon A passenger receipt coupon Coupons are issued in the same order as an ATB ticket. When issued with other documents, MCO documents are the last to print. All tickets and invoice/itineraries, including pocket itineraries, are printed first. Reference page indexes for TASF MCO can be found in HELP and INFO SFMCO. PowerPoint - 9 Guidelines for TASF MCO Agencies should not issue a TASF MCO without a signed agreement with ARC. The following credit cards are valid: AX / CA / CB / DC / VI / DS and TP. Agencies must be at interface level 17 or higher to interface TASF MCO transactions to their back office systems

16 TASF information packet form 111 and processing agreement form 112 can be requested from ARC via fax ( ), or via the Internet at ARC does not accept cash or check as forms of payment for TASF MCO. Check with your back-office accounting system vendor for details regarding interface capabilities for TASF MCO. PowerPoint - 10 Guidelines for TASF MCO Issuing a TASF MCO while in queue removes the PNR from queue due to automatic end transaction. Issuing a TASF MCO does not update the ticketing field of the PNR. The M document type can be combined with all other document types except credit memo (C) and boarding pass (B). The service fee option #SF is required with an amount, and can be included in the PNR as a document instruction or entered as part of the EZ drivestream

17 MCO numbers are assigned in allocated blocks much like ATB ticket stock allocation. An initial block of 50 numbers is assigned when the first MCO is issued. New allocations are reassigned as needed. MCO number blocks can be increased to more than 50 by contacting the Worldspan Customer Assistance Center. Let s look at entries to issue TASF MCOs. Application Sharing 1. Access HELP #SF and number the lines. HELP #SF GR 050 SERVICE FEE MCO -EZ AMOUNT OPTION HELP #SF APPLICABLE TO EZ OR 4-DI - WHEN M IS SHOWN AS DOCUMENT 053 TYPE IN A.I.R. OR WHEN DOCUMENT TYPE IS INCLUDED 054 IN THE EZ DRIVESTREAM WORLDSPAN SYSTEM DEFAULT- WILL MULTIPLY THE SERVICE FEE 057 AMOUNT FOLLOWING THE #SF BY THE NUMBER OF PASSENGERS 058 SELECTED IN THE EZ DRIVESTREAM BASIC ENTRY /DECIMAL OPT/ EZ#SF ENDORSEMENT /3-55 CHAR/ EZ#SF10/ERNON-REFUNDABLE 062 PRINT REMARKS /3-35 CHAR/ EZ#SF10/SRCANCEL FEE 063 ISSUED IN CONX DOC NUMBERS /1-13 CHAR/ 064 EZ#SF10/IS )>

18 2. Explain the following entries as you MD on this page: Line # Entry Function 60 Issues one TASF MCO with a service fee amount of $25 per EZM#SF25 passenger. MCO total would be $75 for a PNR with 3 passengers. 61 EZM#SF25/ERREFUND TO AGENCY ONLY Prints endorsement remark on TASF MCO. 62 EZM#SF25/SRTRANSPORTATION Prints service fee remark on SERVICE FEE TASF MCO 64 Prints ticket number in EZM#SF25/IS ISSUED IN CONNECTION WITH area of TASF MCO. 67 EZM#SFT25 Issues one TASF MCO for a total amount of $ Issues one TASF MCO for EZM#N1.1/2.1#SFT25 name fields 1.1 and 2.1 for a total of $25 71 Issues a separate TASF EZM#SFP25 MCO per passenger in the amount of $25 each. These entries issue only the TASF MCO. As with ticketing entries, use the asterisk (EZM*) to include other document types stored in the A.I.R. When TASF MCOs are issued with tickets, the ticket number prints in the ISSUED IN CONNECTION WITH area. Let s summarize what we ve learned in this lesson

19 Summary review PowerPoint - 11 To verify interline ticketing agreements manually, use 4G/TA entries. Worldspan automatically verifies interline agreements for paper and electronic tickets when airlines provide the information. Sponsoring carrier tables (SCT) contain lists for non-area settlement plan airlines that are sponsored by other airlines for ticket validation purposes. PowerPoint - 12 Positive authorization tables (PAT) contain the carrier codes of airlines that can be used for validation purposes by your agency. To select an airline for validation that is not present in the itinerary or SCT, use the ticketing carrier override option ERTK-. The selected airline must be a participant of the area settlement plan. PowerPoint 13 The 4GS stock control number template should be updated if ticket printer failure causes the actual printed documents to reflect different SCNs than the table. Travel Agency Service Fee MCOs are available for agencies reporting to ARC. They require an agreement between your agency and ARC that can be requested at

20 PowerPoint - 14 A new document type M is used to issue MCO. TASF MCOs print on ATB ticket stock and contain: Credit card charge coupon Auditor s coupon Agent coupon Exchange coupon Passenger receipt PowerPoint - 15 ARC does not accept cash or check for TASF MCO. Acceptable credit cards are: AX / CA / CB / DC / VI / DS / TP MCO numbers are allocated in blocks of 50 and allocations can be increased by contacting the Worldspan Customer Assistance Center. PowerPoint - 16 Questions

21 PowerPoint - 17 Related Topics Virtual e-learning: EZ Documentation I Electronic Ticketing Automated MCO Ticket Exchange Automated Electronic Ticket Exchanges and Refunds Self-paced Tutorial: Documentation ATB & Boarding Passes PowerPoint - 18 Thank You PowerPoint - 19 Evaluation