GDS Connect for Travel Professionals. Ground Transportation Reservation Script Training

Size: px
Start display at page:

Download "GDS Connect for Travel Professionals. Ground Transportation Reservation Script Training"

Transcription

1 Ground Transportation Reservation Script Training

2 Table of Contents Introduction 5 Invoking the script 7 Agent name set up 9 Booking options 10 Quick Book 11 Regular Book 13 Choosing Locations 14 Airports 16 Hotels 17 International locations 18 2

3 Table of Contents (continued) Verification page 19 Auto-Calculate or Set Time 20 Service Provider & Car Type 21 Accounting Options 22 Passenger Info 23 Pickup Instructions 24 Drop-off Instructions 24 Reservation Notes 25 Stops 26 Submitting a Booking 27 Confirmations 28 3

4 Table of Contents (continued) UC s (declined requests) 29 Reservation Detail 30 TVL Segment 31 Cancellations 32 Unmasking credit cards 35 Do s and Don ts 39 Help/Technical support 42 4

5 WHAT IS IT? The GT3 system is a service that allows you to book ground transportation/hired car service through Worldspan GoRes! GDS Connect allows you to easily, quickly, and seamlessly book ground transportation reservations through the Worldspan CRS at the point-of-sale. WHY ARE WE USING IT? It saves time for you and your client by providing increased accuracy, valuable reporting data, and the elimination of outbound calls to ground travel suppliers. HOW MUCH TIME? GT3 s GDS Connect solution reduces point-of-sale booking time from 7+ minutes to a matter of seconds. The script interface facilitates a round-trip booking to be completed in as little as five keystrokes, with vendor-provided confirmation numbers in as little as 30 seconds. SO WHAT S IN IT FOR ME? The value to your client is enhanced when you are able to spend more time servicing their needs instead of wasting it on a lengthy manual booking process. GDS Connect eliminates potential phone booking errors by transmitting address, name, and billing information directly from the passenger PNR to the ground service provider. 5

6 Over 200 of the Fortune 500 companies are on the GDS Connect booking tool. The fastest solution to your client s ground travel needs is now found right on your desktop. GDS Connect eliminates phone-work by providing the quickest confirmation for your clients and extreme ease of use for you. 6

7 Once you have built a PNR and booked your air and hotel reservations, you can book car service reservations by invoking the car_svcs script in the Custom tab on the Script Index. 7

8 Choose the car_svcs script from the Custom tab. Invoking car_svcs Script: 8

9 The first time the car_svcs script is invoked you will be prompted to enter your name and phone number. AGENT NAME SETUP: You can also access this screen by choosing Change Agent Contact Info from the initial panel. 9

10 The initial panel has booking options of Quick Book Reservation and Regular Book Reservation. GDS Connect boosts productivity with it s ease of use and quick confirmation turnaround for your clients. 10

11 The QUICK BOOK option is a round trip feature that allows you to book two reservations in quick succession (outbound - from home or office to the airport and inbound - from the airport to the home or office.) You can only use this feature once per PNR. QUICK BOOK 11

12 The OK BOOK THIS ONE button creates a pending NN segment along with the full reservation request details in alpha-coded remarks. BOOKING 12

13 REGULAR BOOK 13

14 The Choose Location screen allows you to pickup and drop-off from/to the following location types: RESIDENCE, OFFICE, AIRPORT, HOTEL, or OTHER Choosing OTHER allows you to manually enter the address. CHOOSE LOCATION 14

15 GDS Connect automatically reads all flight and hotel segments from the PNR. GDS Connect has the capability to pre-fill home and office telephone numbers, credit card, and information from the PNR if they are standard formats. This information can be manually changed if necessary. 15

16 When choosing an AIRPORT pickup or drop-off, you may enter the flight segment number or manually enter the flight information. 16

17 When choosing HOTEL as a pickup or drop-off you will be prompted to either enter the HOTEL segment or to manually enter the HOTEL address and phone number. HOTELS 17

18 It is important to verify all address information and make sure that the hotel address pre-populates correctly. NOTE ON INTERNATIONAL BOOKINGS: Some international hotel addresses are non-standard: In some instances, hotel address information will not pre-fill on some international destinations. Please remember to look for and modify these address fields in the script when booking internationally. The COUNTRY button must be used to indicate the country where the service is to be provided. When manually adding an international HOTEL make sure the country designation is correct. 18

19 With each element of the reservation at your fingertips, a GT3 GDS Connect booking is simple to modify. You may verify or change reservation information on the Verify Transfer screen. Once you have reviewed the information, click OK to generate the booking request. The verification screen prompts for review of all booking elements: Auto-Calculate or Set Time Service Provider & Car Type Accounting Options Passenger Information Pick-Up Instructions Drop-off Instructions Reservation Notes Stops Click on a link above to review the function each script button performs. Click here to view the booking process. 19

20 The verification panel allows the consultant to review or modify any component of the booking prior to submitting the request. The verification screen prompts for review of the booking. Specify pickup time and service provider prior to clicking OK, BOOK THIS. AUTO-CALCULATE PICKUP TIME vs. SET TIME - This feature is only available for airport and train station drop-offs. If a traveler is unfamiliar with a geographical region and cannot suggest an appropriate pickup time, GDS Connect can automatically return a pickup time on confirmation if AUTO-CALCULATE PICKUP TIME is checked. ARRIVE AHEAD minutes is the number of minutes the passenger would like to arrive at the airport before their flight. ***When using Arrive AHEAD, do not change the pickup date GDS Connect assigns as you choose the flight or train segment (example: pickups that occur the day before the flight date)*** The SET TIME option allows the travel arranger to specify a pickup time. If using SET TIME, please remove check from AUTO-CALCULATE PICKUP TIME box an minutes from ARRIVE AHEAD. 20

21 Select a service provider by clicking the GET PROVIDER Button. SERVICE PROVIDER CAR TYPE defaults to Sedan. 21

22 The Accounting Options" window allows you to view/modify form of credit card information and optional customerspecific reporting fields. The Company ID is assigned by GT3 and cannot be modified. ACCOUNTING OPTIONS PLEASE NOTE: If you would like the car_svcs script to pre-populate the credit card number you will need to unmask the credit card. Refer to page X for more information. 22

23 Modify passenger contact information by selecting the PASSENGER INFO button. PASSENGER INFO Service providers require passenger contact information in order to locate the passenger at a pickup location (airports in particular) or relay additional ride details. Please note that most service providers require a passenger cell phone number and address. 23

24 Pickup and drop-off Instructions can be used for addressspecific instructions that will assist the driver. PICK-UP AND DROP-OFF INSTRUCTIONS 24

25 Specify special passenger requests in the Special Instructions window. RESERVATION NOTES (Special Instructions) 25

26 GDS Connect can accommodate itineraries with up to 2 stops. STOPS 26

27 The OK button creates a pending NN segment along with the full reservation request details in alpha-coded remarks. BOOKING 27

28 PN segments for most vendors will be confirmed within seconds. If a segment is in PN status for more than 15 minutes please contact the ground service provider for immediate assistance. CONFIRMATIONS 1 SR PTS 21NOV NN1 EWR SATURN RESERVATIONS/PICKUP-EWR AIRPORT AT 1022A/DROPOFF-300 PROSPECT AVE HACKENSACK/RESERVATION L1 Once the NN segment has been entered, receive and end the PNR. Then IR the PNR to receive confirmation. Upon confirmation, segments will change from PN to HK 1 SR PTS 08DEC HK1 DYNASTY LIMOUSINE -TEL /RATE-$199.99/HR-2.0HR MIN/CONF-SAT1234/VEH-SEDAN/TYPE-TRANSFER/PU-RESIDENCE-120 MAIN STREET HACKENSACK AT 0600A/DO-EWR AIRPORT/ /RESERVATION L1 Which reads as: Holding confirmed 1 passenger traveling with Dynasty Limousine, telephone number at a rate of $199.99, Dynasty Limousine confirmation number SAT1234, picking up at 120 Main Street Hackensack at 6:00am and dropping off at Newark Airport. L1 = Location of GT3 documentation in *UL Internal GT3 reservation number. Please provide the record locator number or service provider confirmation number when requesting support. 28

29 UNABLE TO CONFIRM MESSAGES UC S Common Reasons for UC (decline or rejected request) messages: The trip does not make sense (e.g. DFW to Newark, NJ) The Service Provider declined the trip (i.e. sold-out situation) The requested pickup location does not exist. *PP to read the UC error message from the service provider. SEGMENT IN PN STATUS FOR OVER 15 MINUTES: After 15 minutes, call the requested service provider. CUSTOMER ASSISTANCE FROM GT3: For tech support, go to and click the "Tech Support" link to fill out a trouble ticket. OR Send an to tech.support@groundtravel.com. Be sure to include your GDS system (Worldspan) and a record locator number. 29

30 Reservation details are located in alpha-coded L remarks (*UL) 1.-SR1-*** SATURN RESERVATIONS L1 *** 2.-SR1-PICKUP INFORMATION - RESIDENCE 3.-SR1-120 MAIN STREET 4.-SR1-HACKENSACK/NJ/07601/ SR1-COUNTRY-USA 6.-SR1-PICKUP TIME -TBA 7.-SR1-DROPOFF INFORMATION - EWR AIRPORT 8.-SR1-FLT- CO1592 TO- MCO DEPART TIME- 830A 9.-SR1-*** MISCELLANEOUS INFORMATION *** 10.-SR1-CAR-SD 11.-SR1-ARRIVE AHEAD- 120 MINUTES 12.-SR1-PROVIDER-DNO 13.-SR1-COMPANY ID SR1-CCNUM-CA / SR1-SPLPU-DO NOT BEEP 16.-SR1-SPLDO-ASSIST WITH LUGGAGE 17.-SR1-NOTE1-NON SMOKING CARS 18.-SR1-VIP-NO 19.-SR1-PC HOM /OFF---/CEL SR1-IATA SR1-AGT-TEST SATURN SR1-EM EML-TESTR@GROUNDTRAVEL.COM 22.-SR1-*** ACCOUNTING INFORMATION *** 23.-SR1-*** END OF RESERVATION L1 *** The SR1 and L1 fields indicate that the booking refers to logical GT3 reservation number 1 within the PNR 30

31 The car_svcs script allows you to add a TVL segment for accounting and itinerary printing purposes. After the segment is confirmed, simply select the ADD A TVL SEGMENT button. Important you can only create a TVL segment from a confirmed (HK) GT3 segment. TVL SEGMENT 4 TVL ZZ MK1 LMO 08DEC07/AN-DYNASTY LIMOUSINE TE/AP /PUP-120 MAIN STREET HACKENSACK/PUT-700/DO- NEWARK AIRPORT/CF-SAT1234/FF2-RATE-$199.99HR-2.0HR MIN 31

32 To cancel a reservation, click the Cancel a Segment button on the main menu. Cancelling Reservations 32

33 Enter the number of the segment you wish to cancel. You must end the record to send the cancellation request to GT3. You can only cancel a GT3 segment using this feature. Cancelling Reservations (continued) A reservation is not cancelled until you have received a cancellation number from the service provider. Check the *PP field in the PNR for cancellation numbers or rejected messages. 33

34 Cancelling Reservations X1 and XI entries X1, XI entries should never be used by agents who have access to car_svcs Script. ALWAYS use the script when changing or canceling limousine or car service reservations. The ONLY instance where the XI or X1 entries can be used is when an agent does not have access to the script Using the script vs. the X1 or XI entries maintains housekeeping in the PNR and prevents potential corruption of data for subsequent requests. If customer cancels directly with the service provider: The car_svcs script should be invoked when removing a segment that has been cancelled manually with the provider. Use the script as you would for a normal cancellation. If the passenger changes a ride directly with provider in an emergency or for last minute changes: You can document the PNR and update itinerary remarks to reflect the change If you choose to.xk the segment, this action will not send a cancellation to the service provider. If the X1 or XI entry is utilized it will generate a message to cancel the segment to the provider, thus canceling the changed segment 34

35 If you would like the car_svcs script to prepopulate the credit card number, you will need to unmask the credit card via the TOOLS menu, otherwise you will need to enter it manually in the Accounting Options window. UNMASKING CREDIT CARDS 35

36 On the Tools menu choose Office Management UNMASKING CREDIT CARDS continued 36

37 Under Office Management choose Office Manager UNMASKING CREDIT CARDS continued 37

38 Under Office Manager choose the Credit Card tab and choose your SID and then specify All Agents or Selected Agents. UNMASKING CREDIT CARDS continued Please note: If credit card masking isn t turned off, credit cards will need to be entered manually for each booking! 38

39 Modifying Reservations Do s s and Don ts Never modify Saturn *UL Remarks. Altering these remarks may result in corruption of data. Do not cancel pending reservations from Saturn. Always wait for the HK response as this may disrupt accurate information flow to the provider. When canceling a last minute reservation: Use the script for cancellations. Check the *PP field in the PNR for cancellation numbers or rejected messages. Lastly, contact the service providers to ensure they have notice of your cancellation. Auto-Calculate When using Auto-Calculate, do not change the pickup date Saturn assigns when choosing the flight or train segment (example: pickups that occur the day before the flight date, such as a flight departing at 12:05 am 31JAN, would require a pickup of 10:00PM on 30JAN) 39

40 Miscellaneous Do s s and Don ts (continued) While the car_svcs script is open, you must work with one record at a time. Otherwise, the information pulled into the script may be out of sync with the current record. Verify that the expiration date of the credit card is valid through the return trip leg, otherwise you will receive a UC. DO NOT CLONE SEGMENTS GT3 will not accept responsibility for any customer service issues resulting from cloned segments. Don t move into other areas of Worldspan while using the script. Quickbook permits a quick round trip booking with only 2 segments; if you need to add more limos to this PNR, you must use the REGULAR BOOK feature for the 3rd, 4th, 5th limo, etc. Service providers cannot accommodate more than 3 passengers in a sedan. 40

41 Miscellaneous Do s s and Don ts (continued) Select the correct country when booking international addresses. Click the Select Country button to change the country selection. The default country is United States. When you receive a UC, check the *PP area of the PNR for reject/decline reasons. 41

42 The initial panel also offers a Help/ Technical Support option. Help/Technical Support 42

43 The Help/ Technical Support option gives you the information you will need to contact our technical support department. Cancelling Reservations 43

44 Updated 12/31/2007

Lesson: Total Time: Content: Question/answer:

Lesson: Total Time: Content: Question/answer: Go! Lesson: Total Time: Content: Question/answer: Worldspan 60 minutes 45 minutes 15 minutes Lesson Description: This lesson is designed to review the booking using cruise options, search, fare codes and

More information

2/11/2010 7:08 AM. Concur Travel Service Guide Southwest Direct Connect

2/11/2010 7:08 AM. Concur Travel Service Guide Southwest Direct Connect 2/11/2010 7:08 AM Concur Travel Service Guide Southwest Direct Connect Overview... 3 Benefits... 3 How it Works... 4 Application of Credit... 11 Trip Cancel... 12 Allow Cancel and Rebook... 15 Error Messaging...

More information

Additional Boarding Setup and Daily Operations Guide

Additional Boarding Setup and Daily Operations Guide Additional Boarding Setup and Daily Operations Guide PetExec allows you to set holiday boarding prices, adjust kennel locations and boarding prices on a day-to-day basis, and accept boarding deposits that

More information

Supports full integration with Apollo, Galileo and Worldspan GDS.

Supports full integration with Apollo, Galileo and Worldspan GDS. FEATURES GENERAL Web-based Solution ALL TRAVELPORT GDS Supports full integration with Apollo, Galileo and Worldspan GDS. GRAPHICAL INTUITIVE WEB EXPERIENCE Intuitive web experience for both GDS expert

More information

Lesson: Travel Segment (TVL)

Lesson: Travel Segment (TVL) Advanced Worldspan Travel Segment Lesson: Travel Segment (TVL) General Description Objectives A Travel segment (TVL) is an itinerary segment that can be created for travel services or related information

More information

Concur Travel: Waitlist

Concur Travel: Waitlist Concur Travel: Waitlist Travel Service Guide Applies to Concur Travel: Professional/Premium edition TMC Partners Direct Customers Standard edition TMC Partners Direct Customers Contents Waitlist... 1

More information

GetThere User Training

GetThere User Training GetThere User Training STUDENT GUIDE Table of Contents Table of Contents... 2 Revision History... 3 Objectives... 4 Overview... 4 Getting Started... 5 Home Page... 6 Search... 7 Uncertain City... 8 Flight

More information

Travel Incorporated Bullets! Concur Travel Release Notes

Travel Incorporated Bullets! Concur Travel Release Notes Travel Incorporated 2015 Bullets! Concur Travel Release Notes April 2015 Air Support New Airline OneJet OneJet. OneJet offers nonstop daily service between Indianapolis (IND) and Milwaukee (MKE). For more

More information

Concur Travel User Guide

Concur Travel User Guide Concur Travel User Guide Table of Contents Updating Your Travel Profile... 3 Travel Arranger... 3 Access... 3 Book a Flight... 5 Step 1: Start the Search... 5 Step 2: Select a flight... 7 Step 3: Select

More information

QuickStart Guide. Concur Premier: Travel

QuickStart Guide. Concur Premier: Travel QuickStart Guide Concur Premier: Travel Proprietary Statement This document contains proprietary information and data that is the exclusive property of Concur Technologies, Inc., Redmond, Washington. If

More information

Boarding Group 5 Frequently Asked Questions (FAQ)

Boarding Group 5 Frequently Asked Questions (FAQ) Boarding Group 5 Frequently Asked Questions (FAQ) Boarding Group 5 Eligibility SSR CLID Requirements Frequent Traveler Other Miscellaneous Flight Booking Policies Terms & Conditions American Airlines boarding

More information

Improved Seat Reservation Functionality in Worldspan

Improved Seat Reservation Functionality in Worldspan Improved Seat Reservation Functionality in Worldspan Product Advisory Number: 575 High Level Description Impact Summary Reason For Issue Customer Impact Version: 4 Effective Date of Advisory: 27October

More information

Concur Travel: VIA Rail Direct Connect

Concur Travel: VIA Rail Direct Connect Concur Travel: VIA Rail Direct Connect Travel Service Guide Applies to Concur Travel: Professional/Premium edition TMC Partners Direct Customers Standard edition TMC Partners Direct Customers Contents

More information

Travelport Aggregated Shopping (TAS)

Travelport Aggregated Shopping (TAS) Direct Payment Carriers may be booked in Travelport Smartpoint using traditional availability and shopping requests. All low fare search and TAS (Travelport Aggregated Search) searches will be routed by

More information

Booking Airfare for Another Employee

Booking Airfare for Another Employee Travel Office: Concur Resource Guides Booking Airfare for Another Employee Process Flow (Best Practice): How To Book Airfare using Concur: 1. Navigate to the Concur tool via the busfin.osu.edu/buy-schedule-travel/travel.

More information

Sabre Online Quick Reference Guide

Sabre Online Quick Reference Guide Sabre Online Quick Reference Guide Logging in Logging In www.tandemtravel.co.nz Log into Sabre Online with your allocated username (your work email address) and password (case sensitive) Forgotten your

More information

What s New in VAX VacationAccess? VAX VacationAccess December 8, 2011 Enhancements Reference Guide

What s New in VAX VacationAccess? VAX VacationAccess December 8, 2011 Enhancements Reference Guide ? VAX VacationAccess December 8, 2011 Enhancements Reference Guide Intentionally left blank January 2013 VAX VacationAccess Page 2 Version Date: December 8, 2011 Introduction At VAX VacationAccess, we

More information

Concur Travel & Expense BOOKING TRAVEL VIA CONCUR

Concur Travel & Expense BOOKING TRAVEL VIA CONCUR Concur Travel & Expense BOOKING TRAVEL VIA CONCUR Booking Travel via Concur Overview Getting Started Booking Travel Airfare Car Rental Hotel Cancelling/Changing Travel booked via Concur Concur Travel Resources

More information

Booking Airfare for Yourself

Booking Airfare for Yourself Travel Office: Concur Resource Guides Booking Airfare for Yourself Process Flow (Best Practice): How To Book Airfare using Concur: 1. Navigate to the Concur tool via the busfin.osu.edu/buy-schedule-travel/travel.

More information

Online flight bookings

Online flight bookings Travel and Events Online flight bookings A quick guide to booking flights online Welcome The flight tool is the online booking tool containing everything you need to book a flight, simply and quickly.

More information

Make an Airline Reservation. Action

Make an Airline Reservation. Action Note: If you have a Southwest Airlines unused ticket credit, you MUST call and speak directly to a travel agent at 770-291 5190 or 877-548-2996 to book your flight. From the Home page, access Trip Search,

More information

To view a video tutorial, click here:

To view a video tutorial, click here: Booking a Flight To view a video tutorial, click here: http://assets.concur.com/concurtraining/cte/en-us/cte_en-us_trv_booking-flight.mp4 From the SAP Concur home page, use the Flight tab to book a flight

More information

ADDING CAR SERVICE TO A DEEM WORK FOURCE ITINERARY

ADDING CAR SERVICE TO A DEEM WORK FOURCE ITINERARY ADDING CAR SERVICE TO A DEEM WORK FOURCE ITINERARY Deem Work Fource now offers PNR writeback for car service bookings. Any car service segment added to a Deem itinerary is included in the PNR and visible

More information

Concur Travel: User Supplied Hotels

Concur Travel: User Supplied Hotels Concur Travel: User Supplied Hotels Travel Service Guide Applies to Concur Travel: Professional/Premium edition TMC Partners Direct Customers Standard edition TMC Partners Direct Customers Contents User

More information

SINGAPORE STOPOVER HOLIDAY Travel Agent Booking Guide FY17/18

SINGAPORE STOPOVER HOLIDAY Travel Agent Booking Guide FY17/18 SINGAPORE STOPOVER HOLIDAY Travel Agent Booking Guide FY17/18 This quick guide is designed to provide you with all information and contacts you will need to book the Singapore Stopover Holiday and Transit

More information

User Guide for E-Rez

User Guide for E-Rez User Guide for E-Rez Table of Contents Section 1 Using E-Rez... 3 Security & Technical Requirements... 3 Logging on to E-Rez... 4 Verify Your Profile... 4 Section 2 Travel Center... 5 Familiarize yourself

More information

USER GUIDE Cruises Section

USER GUIDE Cruises Section USER GUIDE Cruises Section CONTENTS 1. WELCOME.... CRUISE RESERVATION SYSTEM... 4.1 Quotes and availability searches... 4.1.1 Search Page... 5.1. Search Results Page and Cruise Selection... 6.1. Modifying

More information

Air Canada Branded Fares GDS User Guide

Air Canada Branded Fares GDS User Guide Air Canada Branded Fares GDS User Guide Air Canada Product Distribution October 10, 2017 Version 1.1 Index Introduction... 3 Changes to Air Canada Seat Selection... 4 Sabre Sabre Red... 5 Seat Maps and

More information

G/TIMS. Flight Record Overview (USAF) Flight Record Application Overview. Accessing Flight Records

G/TIMS. Flight Record Overview (USAF) Flight Record Application Overview. Accessing Flight Records Flight Record Overview (USAF) G/TIMS Flight records are a core component of the TIMS system. They are completed for flight and simulator events. Under standard operating conditions, the flight record application

More information

Product information & MORE. Product Solutions

Product information & MORE. Product Solutions Product information & MORE Product Solutions Amadeus India s Ticket Capping Solution For Airlines Document control Company Amadeus India Department Product Management Table of Contents 1. Introduction...4

More information

Concur Travel: HOTEL DE Direct Connect

Concur Travel: HOTEL DE Direct Connect Concur Travel: HOTEL DE Direct Connect Travel Service Guide Applies to Concur Travel: Professional/Premium edition TMC Partners Direct Customers Standard edition TMC Partners Direct Customers Contents

More information

Q. Can I book personal travel on the site? - The Concur site is to be used exclusively for business related travel.

Q. Can I book personal travel on the site? - The Concur site is to be used exclusively for business related travel. Concur Travel FAQ Q. What will I use Concur Travel for? - Concur Travel is Hill-Rom s online booking tool for all of your business travel needs. It works with Travel and Transport and allows you to see

More information

UBC TRAVEL PROGRAM. SAP-Concur JUDITH FOGRASCHER UBC TRAVEL PROGRAM MANAGER

UBC TRAVEL PROGRAM. SAP-Concur JUDITH FOGRASCHER UBC TRAVEL PROGRAM MANAGER UBC TRAVEL PROGRAM SAP-Concur JUDITH FOGRASCHER UBC TRAVEL PROGRAM MANAGER Concur is UBC s online booking tool On-demand travel booking technology Fully supported bookings with Vision Travel to assist

More information

Concur Travel: Post Ticket Change Using Sabre Automated Exchanges

Concur Travel: Post Ticket Change Using Sabre Automated Exchanges Concur Travel: Post Ticket Change Using Sabre Automated Exchanges Travel Service Guide Applies to Concur Travel: Professional/Premium edition TMC Partners Direct Customers Standard edition TMC Partners

More information

SmartFares User Guide

SmartFares User Guide Welcome to Air Tickets The Air Tickets website is the gateway to our SmartFares database. SmartFares automatically locates up-to-the-minute fares from virtually every airline in the world. With its user

More information

Concur Online Booking Tool: Booking Airfare for a Guest

Concur Online Booking Tool: Booking Airfare for a Guest Concur Online Booking Tool: Booking Airfare for a Guest Process Flow (Best Practice): How To Book Your guest s Airfare using Concur: 1. Navigate to the Concur tool via the OSU Travel website (osutravel.osu.edu)

More information

Use and Issuance of Bahamasair E-Tickets

Use and Issuance of Bahamasair E-Tickets Use and Issuance of Bahamasair E-Tickets The purpose of this instruction is to provide guidance on the use and issuance of Bahamasair e-tickets on and after 1 June 2008, when paper tickets are eliminated

More information

The Booking Source Premium is a surcharge that will be assessed on a per segment basis for all American Airlines and American Eagle marketed bookings.

The Booking Source Premium is a surcharge that will be assessed on a per segment basis for all American Airlines and American Eagle marketed bookings. International Booking Source Premium Frequently Asked Questions Updated January 25, 2011 1. What is a Booking Source Premium? The Booking Source Premium is a surcharge that will be assessed on a per segment

More information

Concur Travel-Frequently Asked Questions

Concur Travel-Frequently Asked Questions Concur Travel-Frequently Asked Questions Click Links to Navigate User & Profile Assistance First Time Logging into Concur Travel & Expense Forgot Password System is slow Smartphone Access Air Car Hotel-Navigational

More information

The Official s Guide to Athletix

The Official s Guide to Athletix The Official s Guide to Athletix Introduction This tutorial is designed to help Officials learn more about how to use the site and how it can help manage officiating information. Table of Contents Introduction

More information

Availability. 2002, Worldspan L.P. All Rights Reserved.

Availability. 2002, Worldspan L.P. All Rights Reserved. Availability 2002, Worldspan L.P. All Rights Reserved. Table of Contents Availability...1 Best Trip...2 Class of Service...2 Displaying Availability...3 Flight Number...4 Continuation Entries...5 Return

More information

Affiliate Application

Affiliate Application Affiliate Application Company Information: Company Name (Full legal name): Does your firm have a dba? Yes If so, please list the other names : Street Address: City: State: Zip: Country: Mailing Address:

More information

FareStar Ticket Window Product Functionality Guide

FareStar Ticket Window Product Functionality Guide FareStar Ticket Window Product Functionality Guide To: GlobalStar, Peter Klebanow, Martin Metzler From: Paul Flight, TelMe Farebase Date: 11 August 2006 Version: Five Contact: paulf@telme.com Tel: +44

More information

Before using the Online Booking Tool, ensure all travel preferences have been updated. See Getting Started for more information.

Before using the Online Booking Tool, ensure all travel preferences have been updated. See Getting Started for more information. Once your Travel Request has been submitted and you have received an approved Trip Request number, you may book travel including flights, hotel, and car rentals using the Online Booking Tool in Concur;

More information

Reservation & Ticketing Policy

Reservation & Ticketing Policy Reservation & Ticketing Policy Dated 6 th September 2015 Reservation & Ticketing Policy Contents 1. Introduction... 3 2. Purpose... 3 3. Implementation... 3 4. Application... 4 5. Best Practices... 4 6.

More information

Table of Contents SECTION ONE - SYSTEM ONE ACCESS

Table of Contents SECTION ONE - SYSTEM ONE ACCESS Unit 1 Table of Contents SECTION ONE - SYSTEM ONE ACCESS INTRODUCTION TO COMPUTER RESERVATIONS COMPUTER RESERVATIONS SYSTEMS............................... 4 YOUR APPROACH TO SYSTEM ONE.................................

More information

Solutions. Author, Department Place, Date

Solutions. Author, Department Place, Date Solutions. Author, Department Place, Date Ticket Quota And BSP Admin Ticket Quota Every agency in India is allowed to issue ticket as per their ticket numbers allotted by every airline known as quota.

More information

Amtrak Enhancements Euronet Fall Release

Amtrak Enhancements Euronet Fall Release Amtrak Unstaffed Stations - New Ticketing Options: Sales from unstaffed stations previously were blocked in Euronet as travelers had no method for retrieving tickets. These locations will now be made available

More information

EL AL Agent Debit Memo (ADM) Policy for Russian Travel Agents

EL AL Agent Debit Memo (ADM) Policy for Russian Travel Agents EL AL Agent Debit Memo (ADM) Policy for Russian Travel Agents In an effort to eliminate unnecessary cost and effort for you as an agent and to offer our customers the best possible service, EL AL carefully

More information

Flight Delays Module (External User)

Flight Delays Module (External User) Flight Delays Module (External User) Table of Contents Flight Delays Module and its Functionalities 3 Access Flight Delay Module 3 Auto-generate Flight Delay Records 4 Manually Create a Flight Delay Record

More information

ELOQUA INTEGRATION GUIDE

ELOQUA INTEGRATION GUIDE ELOQUA INTEGRATION GUIDE VERSION 2.2 APRIL 2016 DOCUMENT PURPOSE This purpose of this document is to guide clients through the process of integrating Eloqua and the WorkCast Platform and to explain the

More information

Step-by-Step Instructions

Step-by-Step Instructions Step-by-Step Instructions Trip Manager is customized to your company s travel policy. Please contact the Trip Manager Administrator for questions regarding Trip Manager at: Keona Boothe kboothe@jlab.org,

More information

Fox World Travel/Concur Documentation Concur FAQ

Fox World Travel/Concur Documentation Concur FAQ Fox World Travel/Concur Documentation Concur FAQ User and Profile Assistance First Time Logging into Concur Travel & Expense Forgot Password System is Slow Smartphone Access Air Car Hotel-Navigational

More information

Sabre: Refund and Exchange Customer Questions

Sabre: Refund and Exchange Customer Questions Sabre: Refund and Exchange Customer Questions The following questions were raised by the audience during the Refund and Exchange Overview presented by Sabre 01 November 2017. Questions have been consolidated

More information

When the credit card company will not pay American Airlines, additional fees may apply to the debit memo(s) issued.

When the credit card company will not pay American Airlines, additional fees may apply to the debit memo(s) issued. Debit Memos Credit Card Charge Backs Debit Memo Tips Non-Refundable Ticket Refund Non-Refundable Ticket Endorsement Period Of Ticket Validity Incorrect Use Of A Ticket Designator Special Contracts GDS

More information

CX/KA Document. Electronic Ticket (ET) - Policy and Best Practice for Travel Agents. < Effective since 28 th August 2012 > 1 of 5

CX/KA Document. Electronic Ticket (ET) - Policy and Best Practice for Travel Agents. < Effective since 28 th August 2012 > 1 of 5 CX/KA Document Electronic Ticket (ET) - Policy and Best Practice for Travel Agents < Effective since 28 th August 2012 > 1 of 5 Electronic Ticket (ET) A. Ticketing Policy for All Authorized Ticketing Agents

More information

Sunquest Collection Manager (Monitor)

Sunquest Collection Manager (Monitor) Sunquest Collection Manager (Monitor) Collection Manager is a Sunquest application that is used to positively identify patients and print labels at the patient s bedside to eliminate the risk of specimen

More information

Navigation Instruction Manual Additional manual to the standard instruction manual

Navigation Instruction Manual Additional manual to the standard instruction manual Release 1.0 for CoMo softwareupdate 1.40 Navigation Instruction Manual Additional manual to the standard instruction manual z WP 5 Takeoff WP 8 x WP 12 landing place y IMPORTANT: Alt2 MUST be setup correctly

More information

Moving and Changing Assigned Guest Rooms

Moving and Changing Assigned Guest Rooms Moving and Changing Assigned Guest Rooms Overview This Quick Reference Guide shows how to move a guest from one room to another by: Moving a guest from one room to another Changing a guest s room The difference

More information

myldtravel USER GUIDE

myldtravel USER GUIDE myldtravel USER GUIDE Rev #2 Page 2 of 37 Table of Contents 1. First-Time Login... 4 2. Introduction to the myldtravel Application... 7 3. Creating a Listing... 8 3.1 Traveller Selection... 9 3.2 Flight

More information

All Group bookings made through qantasgrouptravel.com are offered standard group block seating free of charge.

All Group bookings made through qantasgrouptravel.com are offered standard group block seating free of charge. Group Seating All Group bookings made through qantasgrouptravel.com are offered standard group block seating free of charge. Travel Agents now have the ability to seat their passengers individually within

More information

MyFBO Help. Contents TRAINING ONLY

MyFBO Help. Contents TRAINING ONLY MyFBO Help Updated: July 25,2011 The online help menu works well to find most answers and explanations how to use the system. Simply click on the blue question mark symbol on the top right corner of MyFBO.com.

More information

myldtravel USER GUIDE

myldtravel USER GUIDE myldtravel USER GUIDE Page 2 of 32 Welcome to myidtravel a self service tool that allows you to book travel on other airlines at a discount rate based on standby travel. And by end of Summer 2017 you will

More information

MyTravel CAMP IPPS 2016

MyTravel CAMP IPPS 2016 MyTravel CAMP IPPS 2016 CAMP TRAVEL: ENCOURAGING CURIOSITY Travel Guide with the MyTravel Experts Presented by Nancy Herbst PC East: East Forum 1:30 2:15 INTRODUCTIONS MyTravel is a payment tool for UC

More information

Welcome to Air Tickets

Welcome to Air Tickets Welcome to Air Tickets Welcome to Air Tickets The Air Tickets website is the gateway to our SmartFares database. SmartFares automatically locates up-to-the-minute fares from virtually every airline in

More information

Air India through Travelport Smartpoint

Air India through Travelport Smartpoint Air India through Travelport Smartpoint Key Features of Air India on Travelport Air India s POS IN content for domestic flights available on Travelport as a preferred GDS for viewing, selling & modification

More information

BLUE PANORAMA AIRLINES POLICY ON AGENT DEBIT MEMO (ADM)

BLUE PANORAMA AIRLINES POLICY ON AGENT DEBIT MEMO (ADM) BLUE PANORAMA AIRLINES POLICY ON AGENT DEBIT MEMO (ADM) ADM Policy Background Blue Panorama Airlines considers you as our key partners in business. We seek your support and cooperation to effectively implement

More information

Kristina Ricks ISYS 520 VBA Project Write-up Around the World

Kristina Ricks ISYS 520 VBA Project Write-up Around the World VBA Project Write-up Around the World Initial Problem Online resources are very valuable when searching for the cheapest flights to any particular location. Sites such as Travelocity.com, Expedia.com,

More information

icrew Helpful Hints A publication of the Delta MEC Scheduling Committee February 1, 2017 Version 1

icrew Helpful Hints A publication of the Delta MEC Scheduling Committee February 1, 2017 Version 1 icrew Helpful Hints A publication of the Delta MEC Scheduling Committee February 1, 2017 Version 1 Monthly Schedule & Other Information To look at your schedule select either the My Schedule Button which

More information

New SSR SSR LIMO for Etihad Airways (EY) Flights

New SSR SSR LIMO for Etihad Airways (EY) Flights Product Advisory Number: 1031 Version: 01 Load To Production: 01-SEP-10 05:00 EST 10:00 GMT High Level Description: Impact Summary: Reason For Issue: Provide a new SSR (SSR LIMO) for eligible Etihad Airways

More information

Preliminary Staff User s Manual. CASSi The Computerized Aircraft Scheduling System Rev. 1.28a. February 10, 2001

Preliminary Staff User s Manual. CASSi The Computerized Aircraft Scheduling System Rev. 1.28a. February 10, 2001 CASSi The Computerized Aircraft Scheduling System Rev. 1.28a February 10, 2001 Page 1 of 37 June 25, 2000 Introduction CASSi is the Computerized Aircraft Scheduling System, an Internet based system that

More information

Click the Profile link to review and update your profile. You must save your profile before you first attempt to book a trip. TOP

Click the Profile link to review and update your profile. You must save your profile before you first attempt to book a trip. TOP FAQ Concur Travel Documentation User & Profile Assistance First Time Logging into Concur Travel & Expense Forgot Password System is slow Smartphone Access Air Car Hotel-Navigational Assistance Air-Search

More information

CASS & Airline User Manual

CASS & Airline User Manual CASSLink AWB Stock Management System CASS & Airline User Manual Version 2.11 (for CASSLink Version 2.11) Version 2.11 1/29 March 2009 CASSLink Stock Management Table of Contents Introduction... 3 1. Initialising

More information

Siteminder Setup. Setting up Siteminder into RezExpert

Siteminder Setup. Setting up Siteminder into RezExpert 1 Setting up Siteminder into RezExpert Siteminder will allow you to enter in unique booking rates, min. stay requirements etc that are different to those set up in RezExpert. After selecting Siteminder,

More information

Concur Travel: Lufthansa Pay As You Fly (PAF)

Concur Travel: Lufthansa Pay As You Fly (PAF) Concur Travel: Lufthansa Pay As You Fly (PAF) Travel Service Guide Applies to Concur Travel: Professional/Premium edition TMC Partners Direct Customers Standard edition TMC Partners Direct Customers Contents

More information

Opera TWI Room Type Changes Introduction

Opera TWI Room Type Changes Introduction Opera TWI Room Type Changes Introduction This document will outline the procedure for making changes to room types at an Opera TWI property. Room type counts should always match between Wyndham CRS and

More information

USER GUIDE DOCUMENT VIETJET AIR FLIGHTVIEW

USER GUIDE DOCUMENT VIETJET AIR FLIGHTVIEW USER GUIDE DOCUMENT VIETJET AIR FLIGHTVIEW VERSION CHANGE LOG Version Description of Change Author Date 0.1 Beginning of the Document Thanh Hien December 2018 1 TABLE OF CONTENTS USER GUIDE DOCUMENT VIETJET

More information

Concur Travel FAQs. 5. How do I log in to Concur Travel? Visit or the link is available on the Travel page of the Compass.

Concur Travel FAQs. 5. How do I log in to Concur Travel? Visit   or the link is available on the Travel page of the Compass. General 1. What is Concur Travel? Concur Travel is a hosted, web-based system that allows users to book travel using a web browser or mobile device instead of booking travel through a travel agent. Concur

More information

Lesson: Seat Assignments General Description

Lesson: Seat Assignments General Description Lesson: Seat Assignments Lesson: Seat Assignments General Description Objectives This lesson covers seat assignments and seat maps. It provides the basics of seat selection, seat codes, interactive seats,

More information

FAQ - General Information for using Horizon, the self-booking tool for Carlson Wagonlit Travel (CWT)

FAQ - General Information for using Horizon, the self-booking tool for Carlson Wagonlit Travel (CWT) FAQ - General Information for using Horizon, the self-booking tool for Carlson Wagonlit Travel (CWT) When should I use Horizon? Horizon should be used whenever possible to book domestic travel and simple

More information

UNSW SERKO ONLINE CLONE BOOKING

UNSW SERKO ONLINE CLONE BOOKING Web Address: https://unsw.serko.travel/login/unsw WHEN TO USE CLONE BOOKING UNSW SERKO ONLINE CLONE BOOKING The clone booking functions enables you to re-create a booking based on previous travel details,

More information

WHAT S NEW in 7.9 RELEASE NOTES

WHAT S NEW in 7.9 RELEASE NOTES 7.9 RELEASE NOTES January 2015 Table of Contents Session Usability...3 Smarter Bookmarks... 3 Multi-Tabbed Browsing... 3 Session Time Out Pop Up... 4 Batch No Show Processing...5 Selecting a Guarantee

More information

Travel Agent - User Guide

Travel Agent - User Guide Travel Agent - User Guide Amadeus Fare World Contents Amadeus Fare World... 3 Search screen... 4 Standard Search... 4 Open Jaw search... 5 Agentweb... 5 Power Pricer (Agency Mark Up)... 6 Search functions...

More information

Fare rules & restrictions Qatar Airways (QR) RJFIP1ZE HEL to BKK

Fare rules & restrictions Qatar Airways (QR) RJFIP1ZE HEL to BKK Fare rules & restrictions Qatar Airways (QR) RJFIP1ZE HEL to BKK HEL-BKK FRI-01SEP17 QR TAXES/FEES NOT INCLUDED ADULT FARES CX FARE FARE C AP MIN/ SEASONS... MR GI D USD BASIS MAX 9 QR 1163.00R RJFIP1ZE

More information

Frequently Asked Questions

Frequently Asked Questions Frequently Asked Questions Collected below are the most Frequently Asked Questions for easy reference. If your question isn't answered here, please email travel@vanderbilt.edu. Why did Vanderbilt implement

More information

etix issuance for group travel

etix issuance for group travel etix issuance for group travel May 26st,2008 Lufthansa France informs Version 1.1 Introduction So far the issuance of group electronic tickets via other GDS than Amadeus was t possible, due to the fact

More information

Secure Flight Passenger Data (SFPD) FAQs

Secure Flight Passenger Data (SFPD) FAQs Secure Flight Passenger Data (SFPD) FAQs Overview Formats SFPD and Passport (APIS) Frequently Asked Questions Secure Flight Domestic and International Travel Suffixes and Titles Travel Redress Program

More information

GUEST TRAVELER INVITATION PROCESS GUIDE. Follow these steps to invite a guest traveler to book in Orbitz for Business (OFB):

GUEST TRAVELER INVITATION PROCESS GUIDE. Follow these steps to invite a guest traveler to book in Orbitz for Business (OFB): Follow these steps to invite a guest traveler to book in Orbitz for Business (OFB): 1. Request authorization to invite guest travelers to book in Orbitz for Business. Make your request by emailing stanfordtravel@stanford.edu,

More information

BEARHHAWK Weight and Balance

BEARHHAWK Weight and Balance BEARHHAWK Weight and Balance Author: Greg Hale -------- ghale5224@aol.com Rev. Date: 3/23/2008 5:14 PM The Bearhawk weight and balance program was designed for the Bearhawk aircraft. The program includes

More information

CruisePay Enhancements for 2005 Training Guide Version 1.0

CruisePay Enhancements for 2005 Training Guide Version 1.0 CruisePay Enhancements for 2005 Training Guide Version 1.0 Royal Caribbean Cruises Ltd. 2004 i 9/8/2005 Table of Content: 1 Overview 1 1.1 Purpose: 2 1.2 Assumptions: 2 1.3 Definitions: 2 2 Web Application

More information

CGE Training: Train the Trainer Scenarios

CGE Training: Train the Trainer Scenarios CGE Training: Train the Trainer Scenarios Due to the nature of how travel reservations are booked and ticketed in Train Stable it is very important that the guidelines below are followed. If the guidelines

More information

Concur Travel: Southwest Direct Connect

Concur Travel: Southwest Direct Connect Concur Travel: Southwest Direct Connect Travel Service Guide Applies to Concur Travel: Professional/Premium edition TMC Partners Direct Customers Standard edition TMC Partners Direct Customers Contents

More information

Virgin Australia UpgradeMe Premium Bid Process Travel Agent Guide

Virgin Australia UpgradeMe Premium Bid Process Travel Agent Guide Virgin Australia UpgradeMe Premium Bid Process Travel Agent Guide Virgin Australia offers guests who have made a booking via a travel agent to utilise the UpgradeMe Premium Bid facility and allow the travel

More information

New Distribution Capability (NDC)

New Distribution Capability (NDC) Together Let s Build Airline Retailing Accountable Document Validated official document (such as any type of an airline ticket, or a Standard Traffic Document (STD) or payment voucher) that has a value

More information

Module Objectives. Creating a Manual Fare Build

Module Objectives. Creating a Manual Fare Build The Galileo system is capable of quoting most fares automatically. However, there are occasions when this is not possible or when you may elect to use a non-system fare. In these situations, it is possible

More information

Concur Travel - Frequently Asked Questions

Concur Travel - Frequently Asked Questions Concur Travel - Frequently Asked Questions Click on the question to navigate to the answer. What should I do the first time I log into Concur Travel & Expense? What do I do if I forgot my password? Why

More information

ANA Domestic Flight Online Business Travel Arrangement System. October 2017 All Nippon Airways Co., Ltd.

ANA Domestic Flight Online Business Travel Arrangement System. October 2017 All Nippon Airways Co., Ltd. ANA Domestic Flight Online Business Travel Arrangement System October 2017 All Nippon Airways Co., Ltd. Contents 1-1 What Is ANA@desk? 2 2-1 Benefits of ANA@desk (1) 3 2-2 Benefits of ANA@desk (2) 4 2-3

More information

Virgin Australia s Corporate Booking Portal User Guide

Virgin Australia s Corporate Booking Portal User Guide Virgin Australia s Corporate Booking Portal User Guide Status: Review Version: 2.1 (accelerate) Date 07/06/2013 Table of Contents 1. Introduction... 4 2. Getting Started... 4 3. User Profiles... 4 User

More information

PetExec Boarding Add-Ons

PetExec Boarding Add-Ons PetExec 3.1 - Boarding Add-Ons Table of contents Overview of Boarding Add-Ons Using Boarding Add-Ons Boarding Add-On Report Version 1.1 10/13/16 Page 1 of 9 Overview of Boarding Add-Ons: Boarding Add-Ons

More information

Version 8.5 PENTAGON 2000 SOFTWARE. Flight Operations Module

Version 8.5 PENTAGON 2000 SOFTWARE. Flight Operations Module Version 8.5 PENTAGON 2000 SOFTWARE Pentagon 2000 Software 15 West 34 th Street 5 th Floor New York, NY 10001 Phone 212.629.7521 Fax 212.629.7513 TITLE: PART: Quality MODULE: BUILD 8.5.54.113.18 RESPONSIBILITY:

More information