Ticketing 2002, Worldspan L.P. All Rights Reserved.

Transcription

1 Ticketing 2002, Worldspan L.P. All Rights Reserved.

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3 Table of Contents Basic Ticketing...1 Overview...1 Issuing a Basic Ticket...2 FOP (Form of Payment)...6 Credit Card FOP...7 Ticketing Options...9 Demand Open Ticketing...10 Blind Ticketing...11 Ticket Endorsement...12 Taxes...14 Passenger Facility Charges...14 Flight Segment Tax T Ticketing Error Responses...15 Even Ticket Exchanges...16 Even Exchange Using Two Tickets...18 Even Exchange with MCO...19 Ticket number with check digit and coupon number...19 Even exchange with Prepaid Ticket...19 Even Exchange Using Foreign Currency...19 Even Exchange With Name Select...19 Uneven Ticket Exchanges...20 Uneven Exchange Using Two Tickets...21 Electronic Ticketing...22 Segment Sell...22 Demand Ticketing...22 Ticketing Arrangements...23 Display Electronic Ticket Acknowledgement (ETA) information from a PNR...23 Electronic Ticket Record (ETR)...24 Print from Electronic Ticket Status Display...25 Queues...26 Schedule Change Page i

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5 Basic Reservations Ticketing Basic Ticketing References: HELP TKT HELP 4TOPT Overview Demand Ticketing support several ticketing methods: 1. Ticket and Price a PNR in one entry. 2. Ticket a PNR in queue or out of queue. 3. Ticket and retrieve a PNR in one entry. 4. Ticket a simple open routing without a PNR. Demand ticketing provides the capability of issuing tickets based on information in the PNR or included as options in the ticketing entry. After reviewing the PNR to be ticketed for completeness and fare accuracy, the agent uses the 4T command to issue the ticket. When more than one optional item is included in the ticketing command, an End Item (#) separator must be used after each option (options can be entered in any order). Ticket requests from a PNR that cannot be autopriced results in the error message CK ACT CODE TICKETING RECORD DOES NOT EXIST. The agent must then take action to correctly price the PNR before the ticket can be issued. Automated tickets (excluding ATB) are printed in increments of 4 segments. VOID segments are automatically inserted after the last air segment to complete the total number of segments to 4. Worldspan can ticket up to 8 passengers with a 4T entry, but the boarding pass program is limited to 7 names in one 4T entry. Accompanying boarding passes are not printed if more than 7 tickets are issued. Worldspan ignores waitlisted segments when there is a confirmed alternate flight; if no confirmed alternate flight exists in the itinerary, Worldspan includes the waitlisted segment for auto pricing and prints that flight segment on the ticket with status of RQ (request status), instead of OK Page 1

6 Ticketing Basic Reservations The PNR ticketing field is automatically updated to reflect ticketed, the date of ticketing, slash (/) separator, and the Transmission Control Number (10 digits). Example: T-1.T/15SEP/ When the log ticket number function is activated, the actual ticket number is shown in the PNR ticket field (13 digits), preceded by an asterisk (*) separator. For more information on log ticket numbers, see HELP 4GT. Example: T-1.T/15SEP* Issuing a Basic Ticket Step 1 Display PNR. Action ENTRY: *2QGSI8 Response: YY- 2QGSI8 1.1PATEL/KARIN.MS*ADT 1 YY 222Y 24JUL WE MIAGCM HK1 130P 200P/O 2 YY 102Y 31JUL WE GCMMIA HK1 805A 925A/O P- 1.CRC B T- 1.TL30 TKG FAX-NOT PRICED FARE TYPE EX FOP- 1.CA > 2 Recap the PNR with the passenger, for example, flights, price, FOP (form of payment), etc. 3 To issue a ticket with FOP in the PNR: ENTRY: 4T Page

7 Basic Reservations Ticketing Step Action Response: PNR PRICED ON 07NOV FOR TKTG ON 07NOV * PRICING RULES VALIDATING CARRIER YY * SURCHARGE APPLIED SALE INDICATOR- SITI BF USD TX USD TX USD TX USD TOTAL USD XT TAX XY TAX US TAX Y TTL USD TAR SEQ NO. 039 PNR *2QGSI8 > NOTE: Once a ticket is issued, the PNR is no longer active. Notice the TAR SEQ NO in the pricing response; this is the 39 th item on the agent s TAR for that date. More information on TAR is in the Agent Check Out module. The last line displays the record locator, a convenience, if redisplaying the PNR is necessary. 4 Example of the issued document: MIA/MIA SOTO YY-2QGSI8 WORLDSPAN AIRWAYS CASH ATO PATEL/KARIN.MS 22 OCT MIAMI YY 222Y 24JUL 130P OK Y26 O GRAND CAYMAN YY 102Y 31JUL 805A OK Y26 MIAMI --VOID-- --VOID-- USD MIA YY GCM Q YY MIA CASH XT 36.10Q NUC551.00END ROE A/D50.00 XY YY XT5.00SU2.00XA3.00XF US 25.60MIA3 USD Redisplay the PNR to view the Ticket Field: ENTRY: *2QGSI Page 3

8 Ticketing Basic Reservations Step Action Response: YY- 2QGSI8 1.1PATEL/KARIN.MS*ADT 1 YY 222Y 24JUL WE MIAGCM HK1 130P 200P/O 2 YY 102Y 31JUL WE GCMMIA HK1 805A 925A/O P- 1.CRC B T- 1.T/07NOV/ TKG FAX-AUTO PRICED FARE TYPE EX FOP- 1.CA **** ITEMS SUPPRESSED ****/DH > NOTE: In addition to the updated ticket field, there is a new line in the PNR, ITEMS SUPPRESSED; the /DH item means there is document history in the PNR. Document history is a secondary record attached to a PNR that stores information associated with each accountable document. All information processed by Worldspan during documentation is stored in DH. Once a DH record has been created, it remains attached to the PNR for the entire life of the PNR. For more information on the TKG FAX field, see INFO TKGFAX. 6 To view the Document History: ENTRY: *DH Response: A *DH B 1 07NOV1701 YY/MI1/CE* C PATEL/KARIN.MS*ADT **DOCUMENT COMMANDS** D 4T 4T **DOCUMENT** E FOP CA F FARE USD551.00//XT36.10/XY6.00/US25.60/USD Y26 G H > Y26 FCALC MIA YY GCM Q YY MIA Q NUC END ROE 1.00KX XT3.10XA25.00KY5.00SU 3.00XF MIA3 Page

9 Basic Reservations Ticketing Explanation of Document History response: Line A B C D E F G H Explanation Entry used to display document history. Document issued on date/gmt, carrier/pseudo city/duty sine; Document number. Name in PNR. 4T- Complete command used to drive document. FOP- Form of payment. Fare data. FBC- Fare basis code. Fare calculation ladder. Additional Document History display entries: Entry Explanation *DH2 Display document item 2 when multiple documents are issued from a PNR. *DHA Display ALL document items. *DH2.1 Display documents for name item Page 5

10 Ticketing Basic Reservations FOP (Form of Payment) Reference: HELP FOP It is mandatory to include a FOP when issuing a ticket; an error response is received if there is none. The FOP can be stored in the PNR using the remark function identifier of 5$xx or it can be included in the 4T ticketing command; the ticketing entry overrides a FOP stored in the PNR. There are several FOP codes used with automatic ticketing. FOP Code CA CK CC PT GR AG DB GT Explanation Cash Check Credit Card (account number must follow) Prepaid Government Transportation Request (GTR) Travel Agency collected payment Denied boarding voucher Gratis The identifier when using a FOP in the 4T command is $ immediately followed by the payment type. Example: 4T$CA (Cash FOP) Page

11 Basic Reservations Ticketing Credit Card FOP Reference: HELP CRDC When using a credit card as FOP, the $CC must be followed by the account number and expiration date; there is also optional information that can be included. HELP CRDC provides a list of credit card companies that participate in the automatic credit card authorization process. The expiration date needs to be preceded with a P or an N; P means the credit card was Present at the time of ticketing and N means the credit card was Not present. The expiration date is entered as the two-digit month and two-digit year. Ticketing entries cause Worldspan to perform a credit authorization check; the approval code is printed on the ticket. The following format drives a ticket with a credit card FOP. Example: 4T$CCAX P0103 Worldspan also has the optional capability to obtain a manual approval code prior to issuing the ticket. The credit card authorization system verifies the credit card and approves or disapproves credit card charges. Example: CK/AX N1105/450/58456 Industry number (5 or 7 digits) Amount (rounded up) Credit card type, number, and expiration date Function identifier NOTE: International locations must enter a 2 letter country code after the credit card number. Example: CK/AX N0706/GB/200/ Page 7

12 Ticketing Basic Reservations Worldspan responds with the approval code or other instructions. Once the approval code is obtained, the credit card company deducts that amount from the customer s available credit limit. If the ticket is voided, the credit limit amount is not updated for 7-10 days, depending on the individual credit card company. If a ticket must be reissued, it is important to use the same approval code so that the credit limit is not debited twice for the same purchase. An approval code can be either added to the 5$ PNR FOP field or to the 4T ticketing command; a *Z follows the expiration date and precedes the approval code. Example: 4T$CCAX P0103*Z6A85 (ticket command) or 5$CCAX P0103*Z6A85 (PNR FOP) NOTE: American Express credit cards have a special option to extend payments for specific purchases such as travel. When the passenger desires to use the extended payment billing option, *XE is added to the end of the CCAX account information. Example: 4T$CCAX P0103*Z6A85*XE If the credit card Fop is already stored in the PNR and the approval code and/or extended payment needs to be added at time of ticketing, there is a shortcut entry. Example: 4T$*Z5678 or 4T$*XE NOTE: Extended payment applies to American Express ONLY. Options *Z and *XE can be used independently or in combination. Page

13 Basic Reservations Ticketing Ticketing Options Reference: HELP 4TOPT Many options can be added to the 4T command; an End Item (#) separates options. Options can be added in any order. The following examples are for segment select. Examples: 4TS2 or 4T$CK#S2 or 4TS2#$CK Other 4T options: Option Explanation 4TN1.0 4TN1.2/2.1/2.2 4TN Name item 1 Name item 1.2, 2.1, and 2.2 Name item 1.0 thru 3.1 4TPMIL 4TPADT/CNN PTC (Passenger Type Code) Worldspan assumes ADT Multiple PTC 4TFNL Fare type 4TM Manual ticket (for TAR purposes) 4TFNL/ST10 4TS1/3#FEX/ST10 Ticket designator with fare type Ticket designator with segment select and fare type 4TS1/OP Open return - generates mirror image of segment 1 4TEUSD Equivalent currency Combination entry: PNR Name Field: 1.3REID/MARTIN.MR/ANN.MRS/DAVID.MSTR*ADT/ADT/C10 2.2WILLIAMS/MICHAEL.MR/ELIZABETH.MRS To issue tickets for Mrs. Reid, David, and Mrs. Williams on segment 2 & 3 only with credit card including authorization: ENTRY: 4TN1.2/1.3/2.2#S2/3#$CCVI N0803*Z Page 9

14 Ticketing Basic Reservations Demand Open Ticketing References: INFO 4T* HELP 4TOPT A simple one way or round trip open segment ticket can be generated for standby passengers without creating a PNR. The function identifier for this process is 4T*. ENTRY: (spacing for clarity) 4T* ATL ORD UA YUA -JONES/J.MR $CK Initial FOP Last name/initial Fare basis code Carrier code Off point Board point Function identifier Optional Elements Explanation /OP Prints a mirror image OPEN return ticket. *PTC Passenger Type Code entered after name, if other than the default of ADT. #EUSD Equivalent currency. #Cxx Validating carrier (xx=carrier code) #K10 or #K$5.00 Commission percentage or amount. Examples: 1. To generate an open one-way ticket, without creating a PNR, between MSP and LGA on NW at a Y26 fare for Mr. John Jones with check form of payment and validation on NW (see HELP 4T*). ENTRY: 4T*MSPLGANWY26-JONES/J.MR$CK#CNW Page

15 Basic Reservations Ticketing 2. To generate an open roundtrip ticket between LAX and DTW on NW at a MM military fare validated on NW for Sgt. William White with cash payment. ENTRY: 4T*LAXDTWNWMM/OP-WHITE/W.SGT*MIL$CA#CNW 3. To issue a reduced rate ticket without PNR, using the fare type of NL with ticket designator of ID75 (see HELP 4TRR). ENTRY: 4T*FCOMXPAZY-NAME/I$CK#FNL/ID75 (one way) 4T*FCOMXPAZY/OP-NAME/I$CK#FNL/ID75 (round trip) NOTES: Valid for a single passenger only. Airport codes must be used. Round trip must be for mirror image itinerary, using the same carrier and FBC as the original segment. All allowable PTCs are accepted; ADT is the default. The child s PTC should include age, for example, C08. With the exception of /OP and *PTC, options can be entered in any sequence. Blind Ticketing Reference: INFO BLIND Blind ticketing is the ability to display the PNR and ticket in one combination entry. An End Item (#) separates the two functions. Format: *PNR entry # ticketing entry Examples: 1. With record locator. ENTRY: *YADR23#4T$CCVI P Page 11

16 Ticketing Basic Reservations 2. With flight, date, boardpoint, and name. ENTRY: *800/24AUGJFK-SMITH#4T$CA NOTES: The normal demand ticketing response is displayed when a ticket is issued. An end transaction updates the ticketing field after performing a blind ticketing entry. If the PNR retrieval portion of the entry results in a similar name list, select the correct name item from the list and repeat the ticketing portion of the original entry, for example, *4#4T$CA. When a ticketing error response is received and there was no error in the PNR retrieval portion of the entry, the PNR is retrieved. Proceed by ticketing with normal displayed PNR ticketing entries. Ticket Endorsement References: INFO 4TER HELP 5-ER HELP 4TOPT When an endorsement remark is either included in the PNR or added to the ticketing command, it appears in the endorsement box on the ticket. See INFO 4TER for more specific information regarding various ticket stock. There are differences in ticket stock, but generally, it is a single item field which can include up to 58 characters contained in 2 lines. The first line holds 29 characters including spaces; if more characters are needed, separate the lines with an asterisk (*) after the 29 th character or end of word, which ever comes first. If an asterisk is not used, Worldspan automatically creates the second line, but a word might be broken in the middle. Format: 5-ERtext or 5-ERtext*text (PNR remark) 4TERtext or 4TERtext*text (4T option) Page

17 Basic Reservations Ticketing Example of 2 lines of endorsement date: ENTRY: 4TERVALID ON NW FLT 423 ONLY* NO REF NON ENDORSABLE Instead of using free flow text, there is a shortcut entry to add preprogrammed endorsement remarks by using a 2 character alphanumerical code. The entry 4G/ER* displays an Endorsement/Restriction Abbreviation table. NOTE: This feature must be turned on in the carrier s partition. ENTRY: 4G/ER* Response: (partial display) ENDORSEMENT/RESTRICTION ABBREVIATION TABLE CODE PHRASE AC AUTH BT AIR TRAVEL TERMS INAPPLICABLE CN RES MAY NOT BE CHANGED CP CHNG OF RSVN SUBJECT TO PNLTY DAY ADVANCE RQRD FOR CHNGS D1 RESERVATION MAA KUN AENDRES INDEN REJSEN PAABEGYNDES D2 AENDRING TILLADT I HENHOLD TIL GRUPPEREGLER D3 KUN GYLDIG VED MIN 2PERS KAN IKKE AENDRES/REFUNDERES EN ENDORSMNTS/RESTRICTIONS APPLY FD REISSUE DUE TO FARE DECREASE F1 REMBOURSABLE AGENCE EMETTRICE SEULEMENT Step 1 ENTRY: 5-ERBT- 2 Display PNR Action ENTRY: *R Response: EX-3BJCUY 1.1ESTES/JEAN*ADT 1 YY 301Y 13NOV TU PUJHEX HK1 915A 955A/O P- 1.DAP911 T- 1.TL30 A-ERAIR TRAVEL TERMS INAPPLICABLE TKT FAX-NOT PRICED FARE TYPE EX 1002 Page 13

18 Ticketing Basic Reservations Two codes can be entered using a display (*) as a separator. The total characters and spaces must be within guidelines as the freeflow format. ENTRY: 5-ERBT-*CP- Taxes Reference: GTAXxx GTAX followed by any letter but X displays a list of countries and codes beginning with that letter. GTAX followed by the name of the country displays a tabable list of that country s taxes. When followed by the 2-letter ISO tax code, it details the specifics of that tax. Entry GTAX GERMANY GTAX DE GTAX G GTAX X Explanation By country name By country code List by alpha Other taxes/charges Passenger Facility Charges Select airports in the U.S. can charge a fee to boarding passengers. These fees are called Passenger Facility Charges (PFCs) and are used to fund airport improvement projects. Refer to GTAX XF for current information. The format 4FPFC/aaa/aaa/aaa/aaa (aaa=airport code) determines which airports in the itinerary charges PFCs and the amounts, for example, 4FPFC/ATL/MIA/LGA/ORD. Flight Segment Tax The flight segment tax is levied on each passenger and each segment qualifying for U.S. domestic transportation tax. One take-off and one landing qualify as a segment. Refer to GTAX ZP for current information. Page

19 Basic Reservations Ticketing The format 4FZP/aaa/aaa/aaa/aaa (aaa=airport code) determines which airports in the itinerary charge ZP taxes and the amount, for example, 4FZP/ATL/MIA/LGA/ORD. 4T Ticketing Error Responses Error Response Explanation CK ACT CODE TKTNG RECORD PNR is not priced or cannot be DOES NOT EXIST autopriced. CK--FORMAT--INTNL The itinerary includes an SEG/ENTER/BF/TX/TTL international segment. The base/tax/total or base fare entry must be used for international itineraries. ER/NEED FOP No form of payment exists in the PNR or in the ticketing entry. CK FORMAT - NAME SELECT More than 255 names requested in the name parameter. CK FORMAT - INVALID UM AGE The age being input is an age other than the valid ages of Must be two digits. CK FORMAT - ONLY 1 NAME When using UMNN in a ticketing PER UM entry, the name select must be for a single name. CHK SPONSORING CARRIER A carrier sponsored by a 5.94 carrier TABLE in the itinerary must be used in the ticketing entry. DOLLAR AMNT TOO LRG Total price of PNR exceeds , use name select. INVALID TKTNG CARRIER Carrier selected in ticketing field or entry is not a member of IATA resolution 5.94 check KAI FOR SVC is set to yes. NO TKTG AGRM/XX-AA American Airlines in this example, which is in the itinerary, does not have a ticketing agreement with carrier XX selected in the ticketing field or entry Page 15

20 Ticketing Basic Reservations Error Response UNA PRO-DISCOUNT UNA PROC-PTC NOT PRE- PRICED UNA PROC-PTC SELECT INVALID WITH UM UNA PROC - TKTG CARRIER NOT IN ITIN Explanation There is a ticket designator stored in the PNR that is only valid for the airline to issue a ticket against. No fare exists in the ticketing record (4*) for the passenger type of the name item selected. The UMNN is not valid in the ticketing entry if the entry also includes a passenger type code. Carrier chosen for validation is not in the itinerary. Even Ticket Exchanges After a ticket is issued, the ticket may need to be exchanged. Step 1 Display the PNR. Action ENTRY: *245/22OCTMXP-HOEHN Response: YY- FSYC6D RLOC0-HDQAAUYIETQ/Z8B0/ HOEHN/ROBERTA*ADT 1 YY 245J 22OCT WE MXPMIA HK1 1150A 400P/O 2 YY 255Y 22OCT WE MIANAS HK1 545P 640P/O T- 1.T/22OCT/ TKG FAX-NOT PRICED FARE TYPE EX G- 1.OSIYY CTCT PHX A 2.OSIYY CTCH PHX H 3.OSIYY CTCB PHX B 4.OSIYY CTCP PHX F FAX 2 Update the PNR with new itinerary. Cancel and rebook segment 2 for YY 265, 22OCT. Page

21 Basic Reservations Ticketing Step Action Rebooked PNR: YY- FSYC6D RLOC0-HDQAAUYIETQ/Z8B0/ HOEHN/ROBERTA*ADT 1 YY 245J 22OCT WE MXPMIA HK1 1150A 400P/O 2 YY 265Y 22OCT WE MIANAS HK1 630P 725P/O T- 1.T/22OCT/ TKG FAX-NOT PRICED FARE TYPE EX G- 1.OSIYY CTCT PHX A 2.OSIYY CTCH PHX H 3.OSIYY CTCB PHX B 4.OSIYY CTCP PHX F FAX 3 Reprice PNR. ENTRY: 4PLFB or 4P 4 End Transaction. ENTRY: ER 5 Exchange ticket using the format below. ENTRY: 4T$CK*EE X*12 Coupons 1 & 2 Check digit Old ticket number, prints on exchange Even exchange Original form of payment Function identifier Response: >PNR PRICED ON 22OCT FOR TKTG ON 22OCT * PRICING RULES VALIDATING CARRIER YY * SURCHARGE APPLIED * 1ITL/ USD SALE INDICATOR- SOTO BF ITL TX USD TX USD TX USD EV USD TOTAL USD XT TAX YX TAX XY TAX J*Y TTL USD TAR SEQ NO. 017 PNR *FSYC6D 1002 Page 17

22 Ticketing Basic Reservations Step Action 6 Ticket prints as sample below. USD < MXP/NAS SOTO YY-FSYC6D BAHA ATO HOEHN/ROBERTA 22 OCT MILAN/MAPENSA AZ 632J 22OCT 1150A OK JO MIAMI YY 255Y 22OCT 545P OK Y1 NASSAU --VOID-- --VOID-- ITL MIL AZ MIA YY NAS Q2.00 CHECK XT NUC END ROE YC UP XT8.69IT2.00XA XY XF MIA3 1ITL/ USD USD USD Even Exchange Using Two Tickets Use the following entry to even exchange two tickets. ENTRY: 4T$CK*EE *4/EE *12 Coupons 1/2 Check digit Old ticket number, will print Coupon 4 Check digit Old ticket number, will print Even exchange Original form of payment Function identifier Page

23 Basic Reservations Ticketing Even Exchange with MCO Use the following entry to exchange a ticket and an MCO. ENTRY: 4T$CC*EE *4/EE Currency amount Check digit MCO number Ticket number with check digit and coupon number Even exchange with Prepaid Ticket Use the following entry to exchange a prepaid ticket. ENTRY: 4T$CK*EE Amount of prepaid Even Exchange Using Foreign Currency Use the following entry to exchange a ticket with a prepaid using foreign currency. ENTRY: 4T$AG*EE UKL50 Even Exchange With Name Select ENTRY: 4T$CK*EE X*1#N1.1 Name select Coupon number Old ticket number, will print Even exchange Original form of payment Function identifier 1002 Page 19

24 Ticketing Basic Reservations Uneven Ticket Exchanges Reference: HELP 4TIE Use the following steps to make an uneven exchange using one ticket. Step 1 Display the PNR. Action Sample PNR YY- FSYC6D RLOC0-HDQAAUYIETQ/Z8B0/ HOEHN/ROBERTA*ADT 1 YY 245J 22OCT WE MXPMIA HK1 1150A 400P/O 2 YY 265Y 22OCT WE MIANAS HK1 630P 725P/O T- 1.T/18OCT/ FOP- 1.CCVI N0201 TKG FAX-NOT PRICED FARE TYPE EX G- 1.OSIYY CTCT PHX A 2.OSIYY CTCH PHX H 3.OSIYY CTCB PHX B 4.OSIYY CTCP PHX F FAX 2 Make changes to the PNR. 3 Reprice PNR. 4 End and redisplay the PNR 5 Reissue the ticket using the following entry. ENTRY: 4T$CC*IE *4 Response: PNR PRE-PRICED ON 18OCT FOR TKTG ON 18OCT * PRICING RULES VALIDATING CARRIER DEFAULT YY * SURCHARGE APPLIED * SALE INDICATOR- SOTO BF USD TX USD TX USD TX USD TOTAL USD XT TAX XY TAX US TAX Y TTL PNR *CZ2DW7 Page

25 Basic Reservations Ticketing Step Action 6 Ticket prints as example below. Sample ticket: GCM/GCM SOTO YY-CZ2DW7 CAYMAN AIRWAYS ATO BARNES/CARLA.MRS 22 OCT GRAND CAYMAN YY 102Y 22OCT 1230P OK Y26 O MIAMI YY 107Y 22OCT 845P OK Y26 GRAND CAYMAN --VOID-- --VOID-- USD GCM YY MMIA Q YY GCM CASH XT 10.00Q NUC365.00END ROE A/D50.00 XY YY XT5.00SU2.00XA3.00XF US 24.00MIA3 USD Uneven Exchange Using Two Tickets Use the following entry to make an uneven exchange using two tickets. ENTRY: 4T$CK*IE *4/IE * Page 21

26 Basic Reservations Ticketing Electronic Ticketing Segment Sell The issuance of Electronic Tickets eliminates the need for paper tickets to be issued. Although a paper ticket is not needed, a passenger receipt or itinerary is required by Department of Transportation regulations. Under new Federal Aviation Administration security guidelines, proof of ticket and a government issued ID is required to obtain access to departure gates. An E is appended to the end of all electronic ticket qualifying segments at time of segment sell. The position of the E indicator will vary depending on other indicators, such as meal or seat indicators. The E will always appear as the last indicator of the sold segment. Response: ENTRY: 02Y1 >02Y1 1 xx 123Y 01MAY MO AAZBBZ SS2 800A 900A E Demand Ticketing The 4T command will default to drive a paper ticket. If the electronic ticketing requirements are not met, a paper ticket will be driven. The option ET is required with the demand ticketing transaction to issue an electronic ticket. Entry FOP stored in PNR No FOP stored in PNR Even Exchange Explanation 4TET 4TET#$CCVI P0103 4TET#$CA*EE X* Page 22

27 Basic Reservations Ticketing Ticketing Arrangements 7TAE/01MAY PNRs with a ticketing arrangement of 7TAE will be edited for electronic ticket eligibility of all segments. Open segments are not eligible for electronic ticketing. Display Electronic Ticket Acknowledgement (ETA) information from a PNR The ETA data is electronic ticketing acknowledgment information, which includes the type of transaction, date and local time (24 hour clock, including seconds in local time) of the transaction, the ticket number and the passenger name (up to 16 characters) associated to the ticket. ETA items will be suppressed from the primary PNR display and may be displayed by: *ETA. The ETA items will also be included in *TK and *AD displays. ETA items will display in name associated order. When a record is divided, the electronic ticket item (ETA) will be removed from the ETA items and added to the PNR history using current PNR processing. ENTRY: *ETA Response: ETA- ELECTRONIC TICKET ACKNOWLEDGEMENT/AUTHORIZATION 1.NW I 04AUG ETR PASSENGER/NAME When a name item is deleted and a new name added, the ETA item associated to the deleted name will be removed from the ETA items and added to PNR history. If a name is changed after ticketing, the ETA associated name item is changed to match the new name. The name is NOT changed in the electronic ticket database, so it does not match the name in the PNR Page 23

28 Ticketing Basic Reservations Electronic Ticket Record (ETR) If an electronically ticketed PNR is active in the AAA, the ETR template will be auto filled with the ticket number; the issuing carrier defaults to the hosted airline. When the PNR contains multiple name items, the template will default to name item 1, unless name select is used in the retrieval entry. When the name select option is used and there is only one ETR item for the name selected, the ETR will be displayed. If the name selected has multiple ETR items, a list of ETR items for the selected name will be displayed, with the ability to TAB to the desired item. Entry: ETR or ETR#N2.2 Response: DISPLAY ELECTRONIC TICKET RECORD >ETR 1 TICKET NUMBER ( ) 2 CARRIER / ITINERARY DATA / PASSENGER NAME ISSUING CARRIER ( ) FLIGHT NUMBER ( ) DATE ( ) ORIGIN CITY ( ) DESTINATION CITY ( ) LAST NAME ( ) FIRST NAME ( ) 3 ISSUING CARRIER ( ) FQTV NUMBER ( ) 4 ISSUING CARRIER CREDIT CARD ID ( ) CARD NUMBER ( ) 5 ISSUING CARRIER ( ) PHONE NUMBER ( ) Optional display entries: Entry ETR ETR Name/Name-fltddmmyy-brd/off ETR nn ETR CCIDnnnnnnnnnnnnnnn ETR Pnnnnnnnnnnnn ETR *H ETR *S ETR *T Explanation By ticket number By passenger name data By ETA item number By credit card number By phone number By ticket number Display history By ticket number Display status By ticket number Display ticket data Page

29 Basic Reservations Ticketing ENTRY: ETR (TICKET NUMBER) Response: ETR TKT 1 OF 1 TICKET PASSENGER/NAME RLOC/YY/SID nnnnnnn CPN FROM/TO FLT DATE FBC STATUS PRINT 1 MCI DEN YY200 02JAN02 VTNR3 OPEN FOR USE 1( ) 2 DEN MCI YY139 06JAN02 VTNR3 OPEN FOR USE 2( ) SCROLL CMD ( ) ETR COUPON SELECTION COMPLETE ( ) ETR PRINT ALL ( ) ETR DISPLAY HISTORY ( ) ETR PRINT PAX RECEIPT ( ) The display returned may contain multiple screens of data and will have scroll capability. In addition to conjunction tickets being referenced in the ticket number field, the header of the display will indicate the number of tickets in the record. Coupon status codes: Code A C D E F L O P R V Explanation Airport Control Checked In Reprinted Exchanged/Reissued Flown Lifted/Boarded Open for Use Printed Refunded Void Print from Electronic Ticket Status Display To print tickets, enter a P or X in the space provided for each coupon, or if all open coupons are desired select the PRINT ALL option at the bottom of the display; then enter. The response to the print request will be the coupon status display redisplayed with the updated coupon status Page 25

30 Ticketing Basic Reservations Response: ETR TKT 1 OF 1 TICKET PASSENGER/NAME RLOC/YY/SID nnnnnnn CPN FROM/TO FLT DATE FBC STATUS PRINT 1 MCI DEN YY200 02JAN02 VTNR3 PRINTED 1( ) 2 DEN MCI YY139 06JAN02 VTNR3 PRINTED 2( ) SCROLL CMD ( ) ETR COUPON SELECTION COMPLETE ( ) ETR PRINT ALL ( ) ETR DISPLAY HISTORY ( ) ETR PRINT PAX RECEIPT ( ) Queues End transaction queues a PNR with a TAE ticketing field for electronic ticket processing. For a PNR with ticketing field of TAE, and an electronic ticket has previously been issued, queue the PNR as follows, for handling a possible reissue: TAM queue 8, category 10, if all segments qualify for electronic ticketing. TAM queue 8, category 11, if one or more segments do not qualify for electronic ticketing. Schedule Change When schedule change replaces segments in a PNR that have been electronically ticket, display the ETR (*ETR) to ensure the flight coupon status is OPEN FOR USE. PNRs with affected waitlisted segments will be placed on queue the same as PNRs with confirmed segments When a PNR affected by schedule change has been electronically ticketed and new segments are NOT eligible for electronic ticketing, the PNR will be placed on queue &, category 2 of the controlling city. Page

31 Basic Reservations Ticketing All other schedule change items continue to be placed on the current applicable category of queue 7. This includes cases where a PNR has been set up for electronic ticketing (7TAE), but has not yet been ticketed, and one or more segments are eligible for electronic ticketing Page 27