DIVI VACATION CLUB MEMBERSHIP GUIDE

Transcription

1 DIVI VACATION CLUB MEMBERSHIP GUIDE 1

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3 pure fun Your Membership opens the door to a world of fun and inspiring destinations, where you ll play, explore and create timeless memories with your friends and family. The fun begins the moment you start planning your first vacation 3

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5 pure value Discover the true value of your Membership. Your Points let you take advantage of everything from quick getaways to cruises, extended vacations and more. The way you travel will never be the same 5

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7 pure flexibility Each time you travel, you ll select where you want to vacation, when you want to go and which room size fits your travel needs. Planning vacations has never been this easy or this much fun 7

8 congratulations & welcome to the divi vacation club! By joining this elite club, you ve shown your commitment to valuable vacation and family time. Congratulations on the years of excitement and adventure ahead of you. You now have access to top resort destinations in the Caribbean and around the world. We re thrilled that these beautiful settings will be the backdrop of your vacations for years to come. You ll also enjoy the versatility and convenience that your Membership provides, allowing you to plan vacations with ease. Welcome to the better way to travel. You'll create timeless memories with the Divi Vacation Club and have the opportunity to share those memories with the people who matter to you most. And it all begins today. Your adventure truly starts here! 8

9 let s jump in! Your Divi Vacation Club Membership Guide The following pages will guide you through making the most of your Membership, explaining the benefits and opportunities your purchase affords you. We ll cover: 1. Membership Basics - page 10 Everything you need to know about Pure Points 2. Divi Club Destinations - page 26 Resort information and useful Points Charts 3. Club Loyalty Benefits - page 49 Enjoy elite club services, recognition and amenities 4. Divi Exchange Network - page 60 How to travel the world with ease 5. Helpful Information - page 68 Membership guarantees, terms to know and more Remember, you can always find the most up-to-date Divi Vacation Club information at To access this information, simply log in to your exclusive Member Site with your contract number and create a username and password for future logins. From there, you can explore everything you need to know about your Membership. If you have any questions, please call our team of Vacation Specialists at GO1-DIVI ( ) (Toll-free) or (International). Vacation Specialists are available 7 days a week, Monday - Friday, 9:00 a.m. to 11:00 p.m., and on Saturday and Sunday, 10:00 a.m. to 6:00 p.m. (ET). You can also your questions or requests to divi@clubreservations.com. 9

10 let s start with some membership basics... where will your adventure take you? 10

11 membership basics what are pure points? Pure Points are your currency in the Divi Vacation Club you use your Points to book your travel. Kick off your vacation fun with Pure Points. Each time you travel, you use only the amount of Points needed for your trip. This is determined based on the time of year, destination, size of accommodations and length of stay. Pure Points are issued annually or biennially during the term of your Club Membership and are used to make reservations at participating destinations.* Best of all, you can never have too many or too few Pure Points! You always have the ability to purchase more Points, bank Points for the coming years and borrow or rent Points for this year s travel. *Members with biennial usage are issued Points every other year during the term of their Club Membership. For more about borrowing, banking & renting Points, please see pages

12 how many points does it take? There are so many ways to use your Pure Points, and not just on a single vacation! Let s explore a few examples of how you might travel over a three-year period using a budget of 100,000 Pure Points. YEAR ONE You have 100,000 Pure Points from your current Use Year. Take a romantic trip for two to the Caribbean to experience Aruba Take a road trip to visit Orlando, Florida with the family Get away for Thanksgiving week and visit family in Missouri Take advantage of airline deals and stay 7 nights (Tues-Tues) in High Season* Enjoy a one-bedroom penthouse suite at Divi Village Golf & Beach Resort Exchange your Points for a 3-night (Sun-Tues) stay during Peak Season* Spread out in a two-bedroom unit at an Interval International Elite Resort** Exchange your Points for an entire week of quality family time in Shoulder Season* Enjoy comfortable studio accommodations in an Interval International Premier Resort** 42,000 Pure Points 32,700 Pure Points 24,000 Pure Points You use 98,700 Pure Points to travel in Year One You will BANK 1,300 Pure Points toward travel in your next Use Year YEAR TWO You have 1,300 Pure Points carried over from your previous Use Year, plus 100,000 Pure Points from your current Use Year. That adds up to 101,300 total Pure Points available for use in Year Two. Visit the beautiful Hawaiian Islands for a very special tropical vacation The Caribbean is calling time to visit St. Maarten Exchange your Points and enjoy two 7-night stays in two fantastic resorts during High Season* Enjoy a 7-night stay during Mid-Season* in a room with a spectacular ocean view and feast on amazing French cuisine Relax in a one-bedroom unit at an Interval International Elite or Select Resort** Stay at Divi Little Bay Beach Resort in a spacious one-bedroom suite 80,000 Pure Points 37,000 Pure Points You use 117,000 Pure Points to travel in Year Two You BORROW + 15,700 Pure Points from your next Use Year to complete your travel 12

13 membership basics YEAR THREE You've borrowed 15,700 Pure Points during your previous Use Year. You receive 100,000 Pure Points from your current Use Year. You will have a total of 84,300 Pure Points to use in Year Three. Dive, snorkel and soak up the sun on Bonaire Explore Las Vegas, the city that never sleeps Escape to the mountains of Colorado for a family adventure Visit Atlantic City for more thrill and excitement closer to home Enjoy a 7-night stay during Peak Season* Exchange your Points for an exciting 3 nights (Sun-Mon) of casino play and show-stopping performances Exchange your Points for a 7-night stay during Shoulder Season* Exchange your Points for a 7-night stay and enjoy ocean views, booking your stay only 21 days in advance Relax in a spacious, oceanfront studio at Divi Flamingo Beach Resort & Casino Enjoy a one-bedroom unit at an Interval International Affiliate Resort** Relax in a one-bedroom unit at an Interval International Affiliate Resort** Stay in a one-bedroom studio at an Interval International Affiliate Resort** 33,000 Pure Points 9,900 Pure Points 34,000 Pure Points 9,500 Pure Points You use 86,400 Pure Points to travel in Year Three You decide to RENT 2,100 Pure Points to complete your travel in Year Three *Travel dates are divided into seasons based on travel demand. Review the Divi Club Destinations Points Charts on pages 26-48, or visit for more details. All exchange requests are based on availability. **Interval International recognizes resorts as Interval International Elite Resorts, Interval International Premier Resorts, Interval International Select Resorts and Interval International Affiliate Resorts, based on the resort quality, desirability of the resort location and overall guest experience. +When you borrow Pure Points or make a reservation more than 365 days prior to check-in, you will have the option to pre-pay annual Club Dues and Club Operating Fees at the time of reservation, or you may choose to wait until annual invoices are issued (typically in October). If you choose to wait, please make certain that all payments due are made prior to the year-end, past-due date to avoid reservation cancellations. Planning a Pure Points vacation is easy! When you re ready to reserve your vacation, you can book online at or call GO1-DIVI ( ) (Toll-free) or (International). For more information on exchanging through the Divi Exchange Network, please see pages

14 learning to read a points chart Let s say you want to travel to Divi Village Golf & Beach Resort this year with your children. You want to have plenty of space, so a twobedroom suite is perfect for you! Now you need to decide when you want to travel, so you use the resort s Points Chart to determine how many Pure Points your vacation will require. For this example, let s say you want to travel during your children s summer break, and week 30 works well with your family s schedule. This time of year is in High Season, so you will use 68,000 Pure Points to take this vacation. Planning your Pure Points vacation is easy with our Points Charts. Points Charts for all Divi Club Destinations can be found on pages 26-48, as well as online at As always, if you need any assistance planning your vacation or determining Points values, please call our team of Vacation Specialists at GO1-DIVI ( ) (Toll-free) or (International). * *These Points values are based on a 7-night stay. 14

15 membership basics step 1: how to access club information The most up-to-date club information can be accessed anytime through your exclusive Member Site at by clicking Login. If this is your first time logging in, you will be asked to create a personal login ID and password. From there, you can explore everything you need to know about your Membership. Always log in to this Member Site before making any online club transactions. to set up your member site login ID and password, follow these steps: To Register Go to and click Login. Select Register Today to be directed to the registration page. Enter your Divi Vacation Club contract number and the name of the contract owner or eligible user. Enter your first name, last name, address, telephone number, address and create a password. Re-enter the password in the Verify Password field. If you would like to receive offers and club news, click Yes. For Account Type, select Divi Vacation Club Member. To finalize, click the Submit button. To Log In Go to and click Login. Enter your established and password. For Account Type, select Divi Vacation Club Member. Click Log In. Forgot or Lost Your Password? Click Reset Password. Enter your established and contract number. For Account Type, select Divi Vacation Club Member and click Reset Password. Need help? Contact our Member Services Department at memberrelations@divivacationclub.com. step 2: to make online transactions, set up your personal account we value your security and ask that you establish a second login and password to access your personal account to: Make a Reservation Bank Points Borrow Points Rent Points Check Your Points Balance View Member History Update Personal Information Learn More About Divi Club Destinations To Register On the login page, click the Register Now button. Enter your Divi Vacation Club contract number and the name of the contract owner or eligible user. Enter your first name, last name and address and create a login ID and password. Re-enter the password in the Confirm Password field and click the Create Login button. To Log In On the login page, enter your login ID and password, then click the Sign In button. Need Help? If you forgot or lost your password or need to request a change to your login ID, contact a Vacation Specialist at GO1-DIVI ( ) (Toll-free) or (International). membership basics fast facts Be sure to establish your login ID and password to both the Member Site and your Personal Account. Keep this information in a safe place you will need to have your Member information and contract number to establish identity. Only Members in good standing may make transactions, so make sure all of your fees are paid and up-to-date. If you have questions or need assistance, contact a Vacation Specialist at divi@clubreservations.com or call GO1-DIVI ( ) (Toll-free) or (International). 15

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17 membership basics making a reservation using pure points Your Pure Points are issued annually or biennially during the term of your Club Membership.* They are your currency for booking reservations in the Divi Vacation Club. The Use Year for all Members begins January 1 st and ends December 31 st. During this 12-month period, you may reserve accommodations at any participating Divi Club Destination, or use the Divi Exchange Network to make reservations at a variety of worldwide destinations. To make a reservation at a Divi Club Destination, follow the instructions on page 18 or visit *Members with biennial usage are issued Points every other year during the term of their Club Membership. pure points reservation booking windows for divi vacation club destinations For 7-night minimum reservations: Book a 7-night minimum stay at any Club Destination up to 480 days - 1 day prior to reservation check-in, depending on your level of Club Loyalty Benefits. For partial or nightly stay reservations: Book a partial or nightly stay at any Club Destination from 120 days - 1 day prior to reservation check-in. When making a reservation less than 365 days prior to check-in: Only members in good standing may make reservations, so please make sure all of your fees are paid before you try to book a reservation. When making a reservation more than 365 days prior to check-in: You will have the option to to pre-pay annual Club Dues and Club Operating Fees at the time of reservation, or you may choose to wait until annual invoices are issued (typically in October). If you choose to wait, please make certain that all payments due are made prior to the year-end, past-due date to avoid reservation cancellations. *Reservation booking windows vary depending on your level of Club Loyalty Benefits and Membership type. 17

18 to make a pure points reservation at any participating divi club destination, simply follow these 3 steps! 1Get Ready Go to log in to your Member Site and go to Making a Reservation. Log in to your Personal Account (please make sure you have established a Personal Account Login see page 15). 2Get Set Make sure you are in the "Member Options" tab. If you have multiple contracts, select the one you wish to use. Under What do you want to do, use the drop-down box to select Make a Club Reservation and click "Go." Select when you want to travel, how many people are traveling, the number of nights you wish to stay and the resort you would like to visit, and click "Search." Your search result will display the available resort(s) with travel dates, room types and total Points cost. Make your choice and click "Select." Next, review your reservation information, fill out any special service requests and complete payment information, should transaction fees apply. Review your transaction details and confirm if you wish to receive an with this information. To finalize, check the Terms and Conditions box and click Confirm. Once your transaction is complete, you will receive a reservation number (you can print this page). 18 3Go! Once your reservation has been confirmed, you re ready to travel. Enjoy an exciting getaway where you ll create lifelong memories. *Reservations cannot be modified or cancelled online. Please call a Vacation Specialist to modify or cancel your reservation. If you prefer to make a reservation through a Vacation Specialist or need assistance, please call GO1-DIVI ( ) (Toll-free) or (International). Vacation Specialists are available 7 days a week, Monday - Friday, 9:00 a.m. to 11:00 p.m., and on Saturday and Sunday, 10:00 a.m. to 6:00 p.m. (ET). Please see page 69 for information on reservation and cancellation fees.

19 membership basics reservations fast facts: The sooner you book a reservation, the better, so make sure you are familiar with your reservation booking window. For details, see the chart on page 17. When making a reservation less than 5 days prior to check-in, please contact a Vacation Specialist. If you need help selecting a Divi Club Destination, you can review resort details (room types, resort amenities, area attractions, photos) and nightly Points rates before you make your reservation. For reservation or other transaction payments, you can use the credit card on file or add a new credit card. Your reservation will be confirmed via , so make sure the correct address is on file. Reservation modifications or cancellations cannot be completed online. If you need to modify or cancel your reservation, please contact a Vacation Specialist. Please see page 69 for information on reservation fees. If a member fails to check in on the first day of their reservation, they must notify the resort they are traveling to or risk reservation cancellation, without restoration of Points. Points penalties and fees may be applied to cancellations. For details, see the chart on page 69. Only Members in good standing may make reservations, so make sure all of your fees are paid before you book a reservation. When you borrow Pure Points or make a reservation more than 365 days prior to check-in, you will have the option to prepay annual Club Dues and Club Operating Fees at the time of reservation, or you may choose to wait until annual invoices are issued (typically in October). If you choose to wait, please make certain that all payments due are made prior to the year-end, past-due date to avoid reservation cancellations. Points Prime Members: Go to log in to your Member Site and click Making a Reservation. Next, log in to your Personal Account (to established a Personal Account Login, see page 15). Make sure you are in the "Member Options" tab. If you have multiple contracts, select the one you wish to use. Under What do you want to do, use the drop-down box to select Reserve My Home Week and click "Go." Your travel and check-in dates will automatically appear in the Make a Reservation window. Enter 7 nights and click "Search." Review your reservation information, fill out any special service requests and complete payment information, should transaction fees apply. Check the Terms and Conditions box and click Select. Review your transaction details and confirm if you wish to receive an with this information. To finalize, click Confirm. Once your transaction is complete, you will receive a reservation number (you can print this page). 19

20 banking pure points Even if you can t take your yearly vacation, your Points won t go to waste! You can bank all or a portion of your unused Pure Points to travel in the next calendar year, which allows you to use leftover Points for an even better vacation next year! As a reminder, the Use Year for all members begins January 1 st and ends December 31 st. banking fast facts: You can bank your Pure Points anytime. Go to log in to your Member Site and go to Banking, Borrowing & More. Under Banking Pure Points, click on Bank Pure Points Now. Log in to your Personal Account (please make sure you have established a Personal Account Login see page 15). Make sure you are in the "Member Options" tab. If you have multiple contracts, select the one you wish to use to bank your Points. Under What do you want to do, use the drop-down box to select Bank My Points and click "Go." Select your Use Period to bank from and select your Use Period to bank into. Enter the amount of Pure Points you wish to bank. Complete the payment information, should transaction fees apply, check the "Terms and Conditions" box and click "Continue" to complete your banking transaction. The deadlines for banking your Pure Points vary based on your Membership level. Banking deadlines are as follows: If you are a Silver Club Member, you may bank 100% of your Points 120 days prior to the Use Year end date and 75% of your Points 90 days prior to the Use Year end date. If you are a Platinum or President s Elite Club Member, you may bank 100% of your Points 60 days prior to the Use Year end date and 75% of your Points 30 days prior to the Use Year end date. If you miss your Points banking deadline, any remaining Points can be used to make reservations at a Divi Club Destination for travel within the current Use Year or to make reservations through the Divi Exchange Network for travel in the next Use Year. Once banked, Points cannot be un-banked. Banked Points must be used during the next calendar year. If you are a Biennial Member*, your banked Points will be applied to the next calendar year. Therefore, these banked Points may only be used for travel outside of your normal Use Year. Only Members in good standing may bank Points, so please make sure all of your fees are paid before you try to bank Points. If you are a Gold Club Member, you may bank 100% of your Points 90 days prior to the Use Year end date and 75% of your Points 60 days prior to the Use Year end date *Members with biennial usage are issued Points every other year during the term of their Club Membership.

21 borrowing pure points Want to plan a longer stay? How about booking a suite and inviting friends to join in the fun? Or perhaps you want to celebrate your special occasion with a luxurious getaway? You can! If you find that the trip you re planning requires more Pure Points than you currently own, you have the option to borrow all or a portion of your Points from the next Use Year to fulfill the vacation of your dreams. borrowing fast facts: membership basics Before borrowing Pure Points, you must create your desired reservation (follow the steps on page 18). If you do not have enough Pure Points to complete the transaction, you will be prompted to Borrow or Rent more Points. You must use all of your Pure Points from the applicable year before borrowing from your next Use Year. Once you have selected the Use Year, you will see the amount of Pure Points you need to borrow. Click "Continue" to proceed with your reservation. Complete any payment information, should transaction fees apply, check the "Terms and Conditions" box and click "Continue" to proceed with your reservation. Points can only be borrowed to complete a reservation. You may borrow up to 100% of your next Use Year s Points. Points Prime Members may borrow Points to complete a transaction by selecting the appropriate Use Year. Once selected, you will be prompted to relinquish your home week rights. Only Members in good standing may make reservations, so if you make a reservation less than 365 days prior to check-in, please make sure all of your fees are paid before you try to book. When you borrow Pure Points or make a reservation more than 365 days prior to check-in, you will have the option to pre-pay annual Club Dues and Club Operating Fees at the time of reservation, or you may choose to wait until annual invoices are issued (typically in October). If you choose to wait, please make certain that all payments due are made prior to the year-end, past-due date to avoid reservation cancellations. If you cancel your reservation, your borrowed Points will go back into the year they were taken from

22 renting pure points Need more Points for this year s getaway? You have the option to rent additional Pure Points to complete your reservation, giving you the opportunity to enhance your vacation without having to borrow from next year s Point balance. renting fast facts: Before renting Pure Points, you must create your desired reservation (follow the steps on page 18). If you do not have enough Pure Points to complete the transaction, you will be prompted to Borrow or Rent more Points. The cost of renting Pure Points is $.04 per Point. You may rent as many Pure Points as you need to complete your transaction, up to your annual allotment. If you choose to rent Points, the total needed and the cost will be displayed. Complete any payment information, should transaction fees apply, check the "Terms and Conditions" box and click "Continue" to proceed with your reservation. Rented Points are non-refundable. If you need to cancel a reservation made with rented Points, these Points will remain in your account until their expiration date, and may be used toward a new reservation during that time. Expiration dates are as follows: Silver or Gold Club Members days after the date of purchase. Platinum Club Members days after the date of purchase. President s Elite Club Members days after the date of purchase. Only Members in good standing may make a reservation, so if you make a reservation less than 365 days prior to check-in, please make sure all of your fees are paid before you try to book and rent Points. When you rent Pure Points to complete a reservation more than 365 days prior to check-in, you will have the option to pre-pay annual Club Dues and Club Operating Fees at the time of reservation, or you may choose to wait until annual invoices are issued (typically October.) If you choose to wait, please make certain that all payments due are made prior to the year-end, past-due date to avoid reservation cancellations. Need assistance? We re always here to help! Call GO1-DIVI ( ) (Toll-free) or (International) with any questions about banking, borrowing or renting your Pure Points. 22

23 membership basics Keeping your account up-to-date is quick and easy! updating account information You can update your account information anytime. Go to log in to your Member Site and go to Payments & History. Click on the Update & View Your Member Profile link and log in to your Personal Account (please make sure you have established a Personal Account Login see page 15). Select the Member Profile tab. In this section, you can establish, review and update your contact and billing information, and confirm or reset your Personal Account password. Please remember to send any changes to memberrelations@divivacationclub.com. Always click on the Save My Changes button to make sure your changes are saved. information fast facts: Please check your Member Profile twice a year to ensure it s up-to-date. To review your contracts, transaction history or available Pure Points balance, go to your Personal Member History. personal history It s easy to view your Personal Member History to get your Pure Points balance and keep track of your account. You can update your personal history anytime. Go to log in to your Member Site and go to Payments & History. Click the Update & View Your Personal Member History link and log in to your Personal Account (please make sure you have established a Personal Account Login see page 15). Select the "Member History" tab. Your contract information, Use Year, transaction details and available Points/Nights balance will display. 23

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25 membership basics transferring pure points If you have friends and family who are Members in the Divi Vacation Club, and you have extra Pure Points, you can transfer your extra Points into their accounts to expand their vacation opportunities. Transferring Points is an easy way to help these Members create lasting memories, or even join your tropical getaway! transferring fast facts: You may transfer your Points to another Divi Vacation Club Member once a year. All Points transferred are subject to a transfer fee. Only Members in good standing may transfer Points, so make sure all of your fees are paid before calling a Vacation Specialist. divi s send a friend program Our Send a Friend Program lets you give the of gift of travel with a stay at a Divi Club Destination. All you need to do is make a reservation in their name at the Divi Club Destination of their choosing using your Pure Points and then send the lucky travelers on their way! send a friend fast facts: To transfer Points or use the Send a Friend Program, please call a Vacation Specialist at GO1-DIVI ( ) (Toll-free) or (International). These transactions cannot be completed online. To make a reservation for friends or family using your Pure Points, make sure you specify who will be traveling in your place. Only the person whose name is on the reservation may check in. The Send a Friend Program may be subject to fees. Only Members in good standing may participate in this program, so make sure all of your fees are paid in full before you try to book a reservation. *The Send a Friend Program is subject to change or termination. 25

26 26 let s explore the divi club destinations...

27 divi club destinations the caribbean is calling... The Divi Vacation Club was created with a clear mission in mind. Its founders wanted to design a club for vacationers who have a true love for the Caribbean and enjoy returning to its magical islands year after year. At the same time, they were inspired by today s modern travelers, who seek the flexibility to visit exciting new destinations and create memories that last a lifetime. To accomplish these goals, the club visited the islands of Aruba, Barbados, Bonaire and St. Maarten to secure continuing room commitments from select resorts within the Divi Resorts Group, allowing them to establish rights to a variety of accommodations at some of the finest resorts in the Caribbean. The following section features Divi Club Destinations available to you. As a Club Member, as you can travel to these destinations directly through the Divi Vacation Club, without exchanging your Pure Points. We invite you to explore all of these stunning destinations to discover where your Caribbean adventures will take you! 27

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29 divi club destinations aruba Aruba is the place to see and be seen in the Caribbean. From its famous white sand beaches to its vibrant, cosmopolitan nightlife, Aruba has something for everyone. Stay at one of the island s Divi Club Destinations, each of which offers its own unique experience, whether you re looking for a peaceful retreat or a fun-filled family vacation. Spend your days lounging on the beach, shopping at the famous Palm Beach Plaza or exploring the island s natural beauty at Arikok National Park. Aruba offers plenty of family-friendly attractions, like the Butterfly Farm and tours of the historic gold mines, as well as exciting activities for adults, like experiencing Aruba s lively nightclubs and testing your luck at Divi s Alhambra Casino. This Dutchinspired tropical paradise will offer you a new, actionpacked adventure each time you visit! For more information about Aruba and its attractions, visit 29

30 your club destination divi aruba phoenix beach resort amenities 2 Outdoor Freshwater Swimming Pools Swim-Up Bar Kid s Pool Outdoor Whirlpool & Hot Tub Pool Chaise Lounges & Towels Beach Palapas, Cabanas, Chairs & Towels Beachfront Dining at pureocean & purebeach Restaurants Happy Hour & Manager s Specials puredeli a New York Style Deli Fitness Center with Strength Training Equipment Full-Service Spa* Kids & Family Activities BBQ Grills Lighted Tennis & Basketball Courts Non-Motorized Water Sports including Kayaks & Snorkeling Gear* Shopping Promenade, Mini Mart & Gift Shops* Complimentary Parking Wedding, Meeting & Event Space & Planners* 24-Hour Security Concierge Services, Activity & Tour Desk Hertz Car Rental* Complimentary Wi-Fi ATM in Lobby Multilingual Staff (English, Spanish & Dutch) *Indicates items available at an additional cost accommodations Club access at Divi Aruba Phoenix Beach Resort includes various accommodation sizes, from studios to three-bedroom penthouse suites. All suites are beachfront and offer fully equipped kitchens, spacious living areas and private balconies or patios with sweeping ocean views. This destination is rated as an Interval International Premier Resort. 30

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32 your club destination divi village golf & beach resort 32 amenities 4 Freshwater Swimming Pools Swim-Up Bar Kid s Pool Pool Palapas, Cabanas, Chaise Lounges & Towels Air-Conditioned Dining with Clubhouse Golf Course Views at Windows on Aruba & Mulligan s Golf Café, Bar & Restaurant Deluxe 9-Hole Golf Course with Pro Shop & Golf Training Facility* Beach Palapas, Chairs & Towels Beach Volleyball Court Fitness Center with Strength Training Equipment Full-Service Spa* Rock Climbing Wall on the Beach* Kids & Family Activities Water Sports Center: Kayaks, Snorkeling Gear, Rafts, Sunfish & Personal Watercrafts* Lighted Tennis Courts & Tennis Instruction* BBQ Grills Bicycle Rental* Hertz Car Rental* Gift Shop & Mini Mart* Complimentary Shuttle Transportation to Nearby Divi Resorts & Alhambra Casino & Shops Complimentary Parking ATM in Lobby Wedding, Meeting & Event Space & Planners* 24-Hour Security Concierge Services, Activity & Tour Desk Complimentary Wi-Fi Multilingual Staff (English, Spanish & Dutch) All-Inclusive Options Available* *Indicates items available at an additional cost accommodations Club access at Divi Village Golf & Beach Resort includes suites that are just a short walk from the beach and a professional 9-hole golf course. The resort features various accommodation sizes from studios to three-bedroom suites, and golf villas along The Links at Divi Aruba golf course, all of which offer fully equipped kitchens, spacious living areas and private balconies or patios with beautiful ocean, pool, garden or golf course views. This destination is rated as an Interval International Premier Resort.

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34 your club destination divi dutch village beach resort amenities 3 Freshwater Swimming Pools Swim-Up Bar Poolside Lunch & Snacks at Tiki Pool Bar & Grill Pool Palapas, Cabanas, Chaise Lounges & Towels Beach Volleyball Court Beach Palapas, Chairs & Towels Nearby Restaurants at Divi Village Golf & Beach Resort: Windows on Aruba, Mulligan s Golf Café, Bar & Restaurant, Seabreeze Restaurant & Sports Bar, Infinity Grill Complimentary Shuttle Transportation to Nearby Divi Resorts & Alhambra Casino & Shops Rock Climbing Wall on the Beach* Fitness Center with Strength Training Equipment Kids & Family Activities Bicycle Rental* Nearby Water Sports Center: Kayaks, Snorkeling Gear, Rafts, Sunfish & Personal Watercrafts* Nearby Lighted Tennis Courts Nearby Lively Beachside Bars* Nearby Full-Service Spa* Nearby Deluxe 9-Hole Golf Course with Pro Shop & Golf Training Facility* Nearby Hertz Car Rental* Complimentary Parking Nearby ATM Nearby Wedding, Meeting & Event Space & Planners* 24-Hour Security Concierge Services, Activities & Tour Desk Complimentary Wi-Fi Multilingual Staff (English, Spanish & Dutch) All-Inclusive Options Available* accommodations Club access at Divi Dutch Village Beach Resort includes newly renovated suites in a tropical garden setting, just steps away from Druif beach. The resort features various accommodation sizes from studios to three-bedroom suites, offering fully equipped kitchens, spacious living areas and private balconies or patios with spectacular ocean, pool or garden views. This destination is rated as an Interval International Premier Resort. *Indicates items available at an additional cost 34

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36 barbados Experience the unique flavor of Barbados when you vacation at Divi Southwinds Beach Resort. From stunning beaches to perfectly landscaped golf courses, entertaining festivals and delectable dining you re sure to find plenty to love about Barbados. Explore the island s British influence while you watch a game of cricket or polo and enjoy high tea in the afternoon. It s no wonder this was one of James Bond s favorite Caribbean destinations! Activities are endless on Barbados, and one of the most popular attractions is located just outside the resort. The St. Lawrence Gap is a walkable neighborhood stretching along the southern coast of Barbados, with delicious restaurants, fun beach activities, local shopping for unique souvenirs and an exciting nightlife scene. Outside of The Gap, you ll find plenty of adventures, including surfing, hiking, scuba diving and some of the best charter fishing in the Caribbean. For more information about Barbados and its attractions, visit 36

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38 your club destination divi southwinds beach resort 38 amenities 3 Freshwater Swimming Pools pureocean Beachfront Restaurant & Bar Poolside Chaise Lounges & Cabanas Beach Chairs & Towels Fitness Center Children s Playground Day Spa & Beauty Salon* Basketball Court Lighted Tennis Courts Kids & Family Activities 9-Hole Professional Miniature Golf Non-Motorized Water Sports Available* Nearby Lively Beachside Restaurants & Bars in the Famous Gap* Car Rental* Complimentary Parking Wedding, Meeting & Event Space & Planners* 24-Hour Security Activities Coordinator & Tour Desk Complimentary Wi-Fi Multilingual Staff *Indicates items available at an additional cost accommodations Club access at Divi Southwinds Beach Resort includes suites with stunning ocean or tropical garden views. Deluxe oceanfront one-bedroom suites are also available along Dover Beach, in addition to one- and two-bedroom suites surrounding the sparkling freshwater pool. All suites offer fully equipped kitchens, spacious living areas and private patios or balconies. This destination is rated as an Interval International Select Resort.

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41 divi club destinations bonaire For an unforgettable vacation experience, visit the naturally beautiful island of Bonaire. Known for its world-class scuba diving and snorkeling locales, this is the perfect destination for thrillseekers. Explore the famous Calabas coral reef right along the shoreline when you stay at the colorful Divi Flamingo Beach Resort & Casino. Bonaire is a nature lover s paradise, with protected ecosystems and a vibrant, untouched tropical environment. There are plenty of unique adventures and attractions for the whole family, including a day at the Donkey Sanctuary, a walk through Washington Slagbaai National Park, a Cadushy Cactus Liquor Distillery Tour or a Bigfoot Tour, where you ll search for hidden mysteries on the island. You and your family will love the memories you make on Bonaire! For more information about Bonaire and its attractions, visit 41

42 your club destination divi flamingo beach resort & casino amenities PADI 5-Star, SSI Dive Center with 5 Dive Boats Piers with Direct Water Access to Boat Diving & 24-Hour Shore Diving/Snorkeling 24 ft. Camera Tables & Freshwater Camera Buckets Tank Pick-Up Station Directly Located on the Ocean with Beach Access Physically Challenged Divers Welcome Dive Gift Shop & Gear Rental International Scuba School 2 Freshwater Pools 3 Oceanfront Restaurants & 2 Bars Divi Flamingo Casino* Poolside Chaise Lounges & Cabanas Beach Chairs, Palapas, Umbrellas & Towels Sundeck with Cabanas Fitness Center Shuffleboard Life-Size Chess Board Kids & Adult Activities Full-Service Day Spa & Beauty Salon* Complimentary Parking Hertz Car Rental* Wedding, Meeting & Event Space & Planners* 24-Hour Security Activities Coordinator & Tour Desk Complimentary Wi-Fi Multilingual Staff (English, Spanish & Dutch) All-Inclusive Options Available* accommodations Club access at Divi Flamingo Beach Resort & Casino includes studio accommodations just steps from the ocean. Rooms offer fully equipped galley kitchens and private balconies or patios with sparkling freshwater pool views. This destination is rated as an Interval International Select Resort. *Indicates items available at an additional cost 42

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44 st. maarten Vacationers visiting St. Maarten will feel like they are exploring two countries at once on this half-french, half-dutch island. This unique island paradise is truly an escape from daily life, with beautiful beaches, crystal clear waters, world-renowned culinary establishments and fabulous highend shopping. Nestled on its own private peninsula, Divi Little Bay Beach Resort offers one of the most stunning settings on the island. Experience the unique cultural and culinary fusion that makes this island unlike any other. The resort is located on the Dutch side but is only a short distance from the French side, making it an ideal location for travelers. Some of the island s best attractions include the French-inspired city of Marigot, the world s steepest zip line at Rainforest Adventures and the blissful Loterie Farm. For more information on St. Maarten, visit 44

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46 your club destination divi little bay beach resort amenities 3 Freshwater Swimming Pools 3 Beachfront Restaurants Cafe with Gourmet Coffee & To-Go Menu Beachside Restaurant with Grab & Go BBQ Outdoor Whirlpool & Hot Tub Boat Dock with Local Island Tours* Poolside Cabanas, Umbrellas, Chaise Lounges & Towels Beach Umbrellas, Chairs & Towels Fitness Center with Strength Training Equipment Shopping Promenade & Grocery Mart* Full-Service Spa* Water Sports Center: Windsurfing, Scuba Diving, Snorkeling, Jet Skis/ WaveRunners, Fishing, Boogie Boards & Kayaks* Kids & Family Activities Beach Volleyball Thrifty Car Rental* Complimentary Parking ATM in Lobby & Currency Exchange Wedding, Meeting & Event Space & Planners* 24-Hour Security Concierge Services, Activities & Tour Desk Complimentary Wi-Fi Multilingual Staff (English, Dutch & French) All-Inclusive Options Available* *Indicates items available at an additional cost accommodations Club access at Divi Little Bay Beach Resort includes beautiful oceanfront suites, each with stunning scenery and large private balconies or patios. The resort features various accommodation sizes from studios to three-bedroom suites. All are just steps away from the sand and offer fully equipped kitchens, spacious living areas and sweeping ocean views. There are also casita suites tucked into the hillside, surrounded by tropical gardens. This destination is rated as an Interval International Premier Resort. 46

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49 club loyalty benefits 49

50 club loyalty benefits 50 To enhance the value of the Divi Vacation Club, your Membership includes Club Loyalty Benefits* our way of rewarding you just for being a Club Member! Our Club Loyalty Benefits program gives you additional savings by offering discounts on many of the vacation services and amenities you ll enjoy each time you travel to a Divi Club Destination. We provide Club Loyalty Benefits for all Membership levels, so no matter how many Pure Points you purchase, you can take advantage of this elite benefits program. CLUB LOYALTY BENEFITS DELIVER VALUABLE SAVINGS ON: 1 Club Services 2 Club Recognition 3 Club Amenities HAVE A QUESTION ABOUT YOUR CLUB LOYALTY BENEFITS? memberrelations@divivacationclub.com THE LEVEL OF CLUB LOYALTY BENEFITS you receive depends on how many annual Pure Points you purchased: silver membership through 64,999 Pure Points gold membership 65,000 through 99,999 Pure Points platinum membership 100,000 through 299,999 Pure Points president s elite membership 300,000+ Pure Points *Services and amenities are subject to change without notice for items of comparable value.

51 club loyalty benefits club services Our Club Services Benefits* help you save money each time you take advantage of your Membership s pure flexibility. With reduced fees and special discounts, you can do even more with your Pure Points, without additional costs. Extended Reservation Windows for Booking (as far out as 16 months in advance) Pure Points Banking Window Extended (up to 60 days prior to the Use Year end date) Up to 40% Discount on Best Available Room Rates for Rental Reservations at Divi Club Destinations Bonus Time Savings on Club Transaction Fees Discounted Borrowing and Banking Fees Extended Cancellation Grace Periods Savings on Guest Certificates Complimentary Annual Interval International Platinum Membership Dedicated Pre-Arrival Divi Vacation Club Concierge *Availability and savings of Club Services Benefits differ by Membership level. Please refer to the Benefits-at-a-Glance Chart to confirm which benefits you receive. 51

52 club recognition As an elite Member of the Divi Vacation Club, you ll always be treated like a VIP. Our Club Recognition Benefits* ensure that you feel like a priority from the moment you set foot on any Divi Club Destination. Complimentary In-Room Arrival Gift Up to 35% Discount on All-Inclusive Meal Plans Elite Wi-Fi (speeds up to 10 MBPS) Personal Vacation ipad (for use while at the resort) Early Check-In VIP Check-In Access to Premier Island Events Personal Welcome Letter from the President Complimentary Lunch or Dinner with Resort Staff** Daily Housekeeping Services Upgraded Bathroom Amenities *Availability and savings of Club Recognition Benefits differ by Membership level. Please refer to the Benefits-at-a-Glance Chart to confirm which benefits you receive. **First time you travel to a Divi Club Destination using your Membership. 52

53 club loyalty benefits club amenities Divi Club Destinations offer some of the most fantastic on-site amenities for guests to enjoy, and as a Divi Vacation Club Member, you ll get access to exclusive savings on these through our Club Amenities Benefits.* Preferred Reservations and Seating at All On-Site Resort Restaurants Preferred Tee Times at The Links at Divi Aruba Golf Course Up to 30% Discount on Golf Equipment Rentals Up to 30% Discount on Golf and Tennis Lessons Up to 30% Discount at The Links Pro Shop Up to 30% Discount on Food and Beverage at Divi Club Destinations Up to 20% Discount on Food and Beverage at Fusion Restaurant, Aruba Up to 20% Discount at Select Island Retail Stores Up to 30% Discount on Car Rentals Up to 30% Discount on Spa Services Up to 15% Discount on Non-Motorized Water Sports at Divi Little Bay Beach Resort Free Local Newspaper Up to 5x Instant Credit (free slot play) at Divi Club Destination Casinos Discounts on Services for Meetings, Weddings and Special Events Up to 35% Discount on Diving at Divi Flamingo Beach Resort & Casino Complimentary Nitrox Tanks for Dives at Divi Flamingo Beach Resort & Casino *Availability and savings of Club Amenities Benefits differ by Membership level. Please refer to the Benefits-at-a-Glance Chart to confirm which benefits you receive. 53

54 silver club membership level - through 64,999 pure points club services reservation window of up to 240 days (approximately 8 months) club recognition 20% discount on allinclusive meal plans club amenities up to 10% discount on food and beverage at Divi Club Destinations Points banking deadline of 120 days prior to Use Year end date for 100% of Points, 90 days for 75% of Points up to 20% discount at select island retail stores 20% discount on rental reservations at Divi Club Destinations up to 10% discount on car rentals at Divi Club Destinations $52/$72 additional club transaction fees up to 10% discount at select Divi Club Destination Spas $52 borrowing and banking fees up to 5% discount on non-motorized water sports at Divi Little Bay Beach Resort 48-hour cancellation grace period from reservation booking date complimentary local newspaper $62 for Guest Certificate fee (1 per year) 2x instant credit (free slot play) at participating casinos (must be a Player's Club Member to receive benefit) discount on meeting and wedding services up to 20% discount on diving at Divi Dive Bonaire 54

55 club loyalty benefits gold club membership level - 65,000 through 99,999 pure points club services club recognition club amenities reservation window of up to 300 days (approximately 10 months) 30% discount on allinclusive meal plans up to 20% discount on golf equipment rentals at The Links at Divi Aruba up to 15% discount on car rentals at Divi Club Destinations Points banking deadline of 90 days prior to Use Year end date for 100% of Points, 60 days for 75% of Points 20% off daily housekeeping up to 15% discount on golf and tennis lessons at The Links at Divi Aruba up to 15% discount at select Divi Club Destination Spas 30% discount on rental reservations at Divi Club Destinations up to 15% discount on select merchandise at The Pro Shop at The Links at Divi Aruba up to 10% discount on non-motorized water sports at Divi Little Bay Beach Resort bonus time included up to 15% discount on food and beverage at Divi Club Destinations complimentary local newspaper $52/$72 additional club transaction fees up to 10% discount on food and beverage at Fusion Restaurant located at Alhambra Casino & Shops on Aruba 3x instant credit (free slot play) at participating casinos (must be a Player's Club Member to receive benefit) $42 borrowing and banking fees up to 20% discount at select island retail stores discount on meeting and wedding services 14-day cancellation grace period from reservation booking date up to 25% discount on diving at Divi Dive Bonaire 50% off Guest Certificate fee (1 per year) 55

56 platinum club membership level - 100,000 through 299,999 pure points club services club recognition club amenities reservation window of up to 390 days (approximately 13 months) in-room arrival gift preferred reservations and seating at on-site restaurants up to 20% discount on car rentals at Divi Club Destinations Points banking deadline of 60 days prior to Use Year end date for 100% of Points, 30 days for 75% of Points 35% discount on allinclusive meal plans preferred golf tee times at The Links at Divi Aruba up to 20% discount at select Divi Club Destination Spas 35% discount on rental reservations at Divi Club Destinations elite Wi-Fi, up to 10 MBPS complimentary golf equipment rentals at The Links at Divi Aruba up to 10% discount on non-motorized water sports at Divi Little Bay Beach Resort bonus time included 3 p.m. early check-in up to 20% discount on golf and tennis lessons at The Links at Divi Aruba complimentary local newspaper $42/$62 additional club transaction fees complimentary VIP check-in up to 20% discount on select merchandise at The Pro Shop at The Links at Divi Aruba 4x instant credit (free slot play) at participating casinos (must be a Player's Club Member to receive benefit) no borrowing and banking fees 40% off daily housekeeping up to 20% discount on food and beverage at Divi Club Destinations discount on meeting and wedding services 30-day cancellation grace period from reservation booking date upgraded bathroom amenities up to 15% discount on food and beverage at Fusion Restaurant located at Alhambra Casino & Shops on Aruba up to 30% discount on diving at Divi Dive Bonaire 1 free Guest Certificate per year invitation to select premier island events, based on availability up to 20% discount at select island retail stores complimentary nitrox dive tanks at Divi Dive Bonaire complimentary annual Interval International Platinum Membership 56

57 club loyalty benefits president s elite membership level - 300,000+ pure points club services club recognition club amenities reservation window of up to 480 days (approximately 16 months) in-room arrival gift preferred reservations and seating at on-site restaurants up to 30% discount on car rentals at Divi Club Destinations Points banking deadline of 60 days prior to Use Year end date for 100% of Points, 30 days for 75% of Points 35% discount on allinclusive meal plans preferred golf tee times at The Links at Divi Aruba up to 30% discount at select Divi Club Destination Spas 40% discount on rental reservations at Divi Club Destinations elite Wi-Fi, up to 10 MBPS complimentary golf equipment rentals at The Links at Divi Aruba up to 15% discount on non-motorized water sports at Divi Little Bay Beach Resort bonus time included 2 p.m. early check-in up to 30% discount on golf and tennis lessons at The Links at Divi Aruba complimentary local newspaper no additional club transaction fees complimentary VIP check-in up to 30% discount on select merchandise at The Pro Shop at The Links at Divi Aruba 5x instant credit (free slot play) at participating casinos (must be a Player's Club Member to receive benefit) no borrowing and banking fees invitation to select premier island events, based on availability up to 30% discount on food and beverage at Divi Club Destinations discount on meeting and wedding services 90-day cancellation grace period from reservation booking date personal welcome letter from Divi s President up to 20% discount on food and beverage at Fusion Restaurant located at Alhambra Casino & Shops on Aruba up to 35% discount on diving at Divi Dive Bonaire 2 free Guest Certificates per year complimentary lunch or dinner with resort staff* up to 20% discount at select island retail stores complimentary nitrox dive tanks at Divi Dive Bonaire complimentary annual Interval International Platinum Membership complimentary daily housekeeping dedicated pre-arrival concierge upgraded bathroom amenities personal vacation ipad for use while at the resort *First time you travel to a Divi Vacation Club Destination using your Membership. 57

58 BENEFITS AT-A-GLANCE BENEFIT TYPE BENEFIT* SILVER -64,999 pure points GOLD 65,000-99,999 pure points PLATINUM 100, ,999 pure points PRESIDENT S ELITE 300,000+ pure points CLUB SERVICES CLUB RECOGNITION CLUB AMENITIES reservation window days 300 days 390 days 480 days banking rules 120 days prior to use year end date for 100%, 90 days for 75% 90 days prior to use year end date for 100%, 60 days for 75% 60 days prior to use year end date for 100%, 30 days for 75% rental reservation discount 2 20% 30% 35% 40% bonus time n/a included included included additional club transactions $52/$72 $52/$72 $42/$62 included banking/borrowing fees $52 $42 waived waived cancellation grace period from booking date 48 hours 14 days 30 days 90 days guest certificate fee $62 50% discount 1/year 1 free/year 2 free/year II annual platinum membership n/a n/a included included dedicated pre-arrival concierge n/a n/a n/a included in-room arrival gift n/a n/a included included all-inclusive meal plan discount 3 20% 30% 35% 35% elite Wi-Fi n/a n/a up to 10MBPS up to 10MBPS early check-in n/a n/a 3 p.m. 2 p.m. VIP check-in n/a n/a included included 60 days prior to use year end date for 100%, 30 days for 75% premier island events n/a n/a included based on availability included based on availability personal welcome letter from DVC president n/a n/a n/a included complimentary lunch or dinner with resort staff (1 st visit) n/a n/a n/a included daily housekeeping n/a 20% off 40% off included upgraded bathroom amenities n/a n/a included included personal ipad for use at resort n/a n/a n/a included preferred on-site reservations and seating n/a n/a included included preferred golf tee times 4 n/a n/a included included golf equipment rental discount 4 n/a up to 20% included included golf & tennis rental discount 4 n/a up to 15% up to 20% up to 30% golf pro shop discount 4 n/a up to 15% up to 20% up to 30% food & beverage discount: Divi Club Destinations 5 up to 10% up to 15% up to 20% up to 30% food & beverage discount: Fusion Restaurant, Aruba n/a up to 10% up to 15% up to 20% discounts at select retail stores 5 up to 20% up to 20% up to 20% up to 20% car rental discount 5 up to 10% up to 15% up to 20% up to 30% spa discount 6 up to 10% up to 15% up to 20% up to 30% non-motorized water sports discount 7 up to 5% up to 10% up to 10% up to 15% free local newspaper 8 included included included included casino benefits 9 2x instant credit 3x instant credit 4x instant credit 5x instant credit discounted meeting/wedding services 10 included included included included diving discount 11 up to 20% up to 25% up to 30% up to 35% nitrox tank diving 11 n/a n/a included included Don t forget to take your Loyalty Benefits Card with you when you travel to a Divi Club Destination to receive your benefits! 1. Reservation windows vary depending on your Club Membership level and the type of program. 2. Cannot be combined with any promotion. 3. Not available at Divi Aruba Phoenix Beach Resort or Divi Southwinds Beach Resort. 4. The Links at Divi Aruba only. 5. At Divi Club Destinations only, where available. Car rental discounts may vary by resort location. Discount off rental fee and mileage only. 6. Spa discounts may vary by resort location. 7. Available at Aqua Mania Adventures at Divi Little Bay Beach Resort only. 8. At select Divi Club Destinations only. 9. Alhambra Casino, Aruba only. To receive benefits, members must join the Casino Player s Club. Includes free slot play for all levels. 10. Divi Club Destinations on Aruba & St. Maarten only. 11. Divi Flamingo Beach Resort & Casino only. *Fees are subject to change. Services & amenities are subject to change without notice for items of comparable value. 58

59 club loyalty benefits divi exchange network In addition to more accommodation choices, travel flexibility and Club Loyalty Benefits, your Divi Vacation Club Membership includes access to the Divi Exchange Network, which lets you exchange your Pure Points to visit hundreds of worldwide destinations in over 80 countries, and lets you book Getaways, cruises and so much more! 59

60 60 travel the world with the divi exchange network...

61 divi exchange network welcome to the divi exchange network Divi Vacation Club Members can travel the world through the Divi Exchange Network, a premier exchange service that lets you use your Pure Points to book travel to hundreds of worldwide destinations. With this program, the Divi Vacation Club partners with third-party exchange companies, currently Interval International, to provide a bundle of great benefits for Members to enjoy. The following section describes some of the benefits available to you through various Interval International programs. 1You can exchange your Pure Points through Interval International to book vacations to hundreds of resorts worldwide, choosing any season, room type and length of stay. 2You have access to major discounts and deals on shopping, hotels, entertainment, dining and travel. 3You can share your love for the Divi Vacation Club with family and friends by purchasing Guest Certificates, which are complimentary for Interval Platinum Members. 4You can purchase Getaways for bonus vacations throughout the year plus, you ll save up to $50 on each Getaway, depending on your Membership level. 5If you need to change your travel plans, you can switch destinations, resorts and dates through E-Plus, a program that allows you to re-trade your reservations up to three times for one low fee. 6You have access to Interval s online community, which connects you with other Members for vacation tips, resort recommendations and more. You ll also get a printed Travel Planner, included with this Membership Guide, for easy vacation planning. Please note: Some of the benefits outlined above are only available with an Interval International Platinum Membership, which is complimentary during the first year of Membership in the Divi Vacation Club. For a complete list of benefits, check your Interval International materials or log in to To confirm or upgrade your Exchange Membership level with Interval International, please call GO1-DIVI ( ) (Toll-free) or (International). All exchange requests are based on availability. *While it is anticipated that Interval International will provide the Divi Exchange Network benefits under an ongoing contractual relationship, there is no assurance that the agreement between the Divi Vacation Club and Interval International will continue for any particular length of time. 61

62 what are my exchange values? elite/premier days elite/premier elite/premier elite/premier TDI refers to Interval International s Travel Demand Index. The above values represent Interval International s exchange values and are subject to change at any time. Ready to start exchanging? Go to or to exchange online or call GO1-DIVI ( ) (Toll-free) or (International) and ask for the Divi Exchange Network. 62

63 divi exchange network Traveling outside Divi Club Destinations is a breeze! Just a few simple steps will have you on your way to discovering exciting new experiences and exploring locations around the world through our current exchange partner, Interval International. Select a resort destination from Interval International's Travel Planner, or review experiences and exchange options included with your Membership online at or Determine how many Pure Points you need to exchange to book your selected vacation. The amount of Points you need depends on the season, resort, accommodations, length of stay and unit size. To plan your exchange online, visit and enter your preferred destination, the dates you wish to travel and your party size to find out how many Points your trip will require and view all of the options available to you. You can make reservations at or or by calling GO1-DIVI ( ) (Toll-free) or (International) to speak to a Vacation Specialist. Once your Points exchange is confirmed, you re ready to travel the world and enjoy amazing new experiences! 63

64 shortstay exchange Don t need a full week? With Interval International s ShortStay Exchange program, you can use your Points toward a shorter vacation of one to six nights. Here are a few examples of how ShortStay Exchange can be used: Reserve a cruise out of Port Canaveral, Florida and enjoy a few extra days in Daytona Beach! Enjoy hitting the greens for a long weekend with your golf buddies. Have a girls weekend and enjoy a rejuvenating spa experience. Visit family and enjoy quality time with your loved ones. guest certificates Want to share the Divi Vacation Club fun with friends and family who are not Members? You can! Easily purchase Guest Certificates for friends and family through Interval International. Guest Certificates allow you to book a vacation for your guests at a Divi Club Destinations, or at any resort in Interval's exchange network. Plus, Guest Certificates are a great way to give the gift of adventure! guest certificate fast facts As the Club Member, you will make the reservation on behalf of your guest(s). You can purchase a Guest Certificate when confirming your guest s reservation with a Vacation Specialist or by logging in to You may purchase Guest Certificates on all exchange and Getaway confirmations. Guest Certificates are issued at the time of confirmation and your Pure Points are not deducted from your account until the reservation is confirmed. Guest Certificates are subject to a fee, unless you are an Interval Platinum Member. Guest Certificates are free for Interval Platinum Members. 64

65 divi exchange network other ways to use the interval exchange network In addition to exchanging your Pure Points for stays at hundreds of resorts through Interval International, you can also take advantage of these travel and leisure benefits if you maintain an Interval Gold or Interval Platinum Membership. VIP Concierge Have you ever wished that you had your own personal assistant? With VIP Concierge, you ve got one! Transform any trip into an experience you ll remember for ages with an unmatched degree of insight and information. Whether you need someone to assist you with daily tasks, obtain the unusual or indulge your whims, let a savvy VIP Concierge member handle all the details. Hotel Discounts Interval Gold Members score the best hotel rates when booking on the hotels page at and Interval Platinum Members enjoy even greater discounts. Golf Connection Play like a member! Golf Connection gives you: Access to more than 1,000 private courses in the U.S. and Canada 10% off golf equipment purchased through Golf Connection Search assistance for available tee times at more than 1,500 public courses Dining Connection Special VIP benefits at more than 250 restaurants in over 30 of the world's top markets You can dine like a celebrity with special amenities such as private kitchen tours, table visits from the chef or complimentary appetizers, desserts and drinks. Convenient in-advance reservation assistance City Guides Learn more about your favorite destinations before you travel, and let a VIP Concierge member assist you with: Restaurants, shopping, nightlife, sightseeing musts, museums, spas and more In-depth travel advice on top worldwide destinations, including popular resort locations Hot tips and insider information only locals know Interval Experiences This unique program lets you exchange your Points for unique and exciting experiences around the world. Adventures include: A chauffeured tour of California s wine country Test driving a Ferrari A wildlife safari A gourmet cooking class Golf lessons with a PGA professional Cruise Exchange Use your Points towards the purchase of Alaskan, Caribbean, European, Transatlantic and river cruises, plus so much more! For more information on all of these exciting benefits, visit To speak with a VIP Concierge member, call or

66 exchange fast facts: Be sure to check your Interval International Membership level. You can easily view all of the benefits of your Interval International Membership and upgrade your level anytime at You may exchange 100% of your Pure Points each year. Visit for the most current and detailed Interval External Points Value Charts. Only Members in good standing may make exchanges using Points, so make sure all of your fees are paid in full before you try to make an exchange. Interval International recognizes resorts as Interval International Elite Resorts, Interval International Premier Resorts, Interval International Select Resorts and Interval International Affiliate Resorts, based on the resort quality, desirability of the resort location and overall guest experience. 66

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68 68 finally, here s some helpful information you should know...

69 helpful information Club Operating Fees and Club Dues* If you are an annual Member, you are charged a Club Operating Fee (due one year in advance) and Club Dues (for the Use Year) on an annual basis, during the fourth quarter of each calendar year, which are to be paid no later than January 1 st. If you are a biennial Member, you are charged Club Dues on an annual basis and a Club Operating Fee every other year, based on your Use Year. If you wish to prepay your annual Club Dues, you can do so by calling GO1-DIVI ( ) (Toll-free) or (International). When you borrow Pure Points or make a reservation more than 365 days prior to check-in, you will have the option to pre-pay annual Club Dues and Club Operating Fees at the time of reservation, or you may choose to wait until annual invoices are issued (typically in October). If you choose to wait, please make certain that all payments due are made prior to the year-end, pastdue date to avoid reservation cancellations.** *All fees are subject to change. **Cancellation grace periods vary based on the Member's level of Club Loyalty Benefits. See the chart on page 58 for all cancellation grace periods. A Divi Vacation Club Member who fails to check in on the first day of a reservation must notify the resort they are traveling to or risk reservation cancellation, without restoration of Points. points management points banking reservations to divi club destinations 1 st transaction external exchange fees online $52 vacation specialist $72 reservation cancellations** within 48 hours of making reservation** no fee 100% points reinstated 120 days or more prior to arrival $99 100% points reinstated less than 120 days prior to arrival $ % points reinstated all-inclusive meal plan option silver gold platinum president s elite (per transaction)* silver $52 silver no fee gold $42 gold no fee in the divi exchange network (per transaction)* (per transaction)* (per transaction)* 20% Discount 30% Discount 35% Discount 35% Discount platinum waived (per transaction)* platinum no fee president s elite waived points borrowing $52 $42 waived waived points transferring $52 $42 waived waived guest certificate $62 50% off 1 per year FREE 1 per year FREE 2 per year president s elite no fee subsequent online transactions $52 $52 $42 waived subsequent vacation specialists $72 $72 $62 waived For all-inclusive pricing, please call Divi Reservations at or All-inclusive meal plans are not available at Divi Aruba Phoenix Beach Resort and Divi Southwinds Beach Resort. 69

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71 helpful information coming soon! new developments within the divi vacation club At some point during your Membership in the Divi Vacation Club 1. Additional Club Loyalty Benefits may be offered for Club Members, based on the number of Pure Points purchased. 2. Limited-time reduced Pure Points values may be offered during off-peak seasons at Divi Club Destinations. 3. Special events may be hosted exclusively for Club Members. Any new developments will be made with the goal of continually improving the Divi Vacation Club. As these additional programs are created, information will be available at and sent to members via . Please be sure to let us know if your or mailing address changes. 71

72 terms to know 72 Pure Points - Your currency in the Divi Vacation Club. Pure Points Member A Member who has purchased Pure Points for flexible yearly travel in the Divi Vacation Club. Pure Points Prime Member A Member who previously owned a fixed week through Divi Resorts Vacation Ownership, who can now convert their weeks to Points for flexible travel in the Divi Vacation Club. Member Site A special portal where Membership materials and helpful tips are located. Personal Account A secure account portal that provides access to your specific account information, and allows you to make reservations, bank, borrow and rent Points. Divi Club Destination - A resort that has allocated inventory to the Divi Vacation Club. This gives Club Members the ability to book reservations without exchanging their Pure Points through the Divi Exchange Network. Biennial Member - A Member who has usage rights every other year, rather than every year. Use Year - Your Use Year in the Divi Vacation Club begins on January 1 st and ends on December 31 st each year. Points Chart - A chart displaying the number of Pure Points required for a specific vacation, based on the resort, season, length of stay and room type.

73 helpful information Club Loyalty Benefits At-A-Glance Chart - A chart that describes all of the benefits included in the Loyalty Benefits Program. Reservation Window - The window of time you have to book your reservation, based on your travel dates. Banking Pure Points - Allows you to save unused Pure Points by transferring them from the current Use Year to the next Use Year. Borrowing Pure Points - Allows you to borrow Pure Points from the next Use Year to complete a reservation in the current Use Year. Renting Pure Points - Allows you to rent additional Pure Points to complete a reservation, without borrowing from the next Use Year s Points balance. Transferring Pure Points - Allows you to transfer your Pure Points into another Divi Vacation Club Member s account. Divi Exchange Network - A premier exchange service that lets you use your Pure Points to book travel to hundreds of worldwide destinations. Our current exchange partner is Interval International. Guest Certificate - Allows you to book a reservation for guests at a Divi Club Destination or at a resort in the Divi Exchange Network using your Pure Points. 73

74 You now have all of the information you need to begin your adventure in the Divi Vacation Club. So go ahead and start planning your next vacation today! keep in touch! To reach a Vacation Specialist, call GO1-DIVI ( ) (Toll-free) or (International). We are currently available 7 days a week, Monday - Friday, 9:00 a.m. to 11:00 p.m., Saturday and Sunday, 10:00 a.m. to 6:00 p.m. (ET). your questions or requests anytime to divi@clubreservations.com or visit us online at For questions about Club Loyalty Benefits,