NEW USER S GUIDE A guide to using the MyCiTi bus system

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1 NEW USER S GUIDE 2017 A guide to using the MyCiTi bus system

You can catch the train, another bus or minibus taxi and then change over to MyCiTi for the rest of your journey.

2 WELCOME TO MYCITI BUS SERVICE MyCiTi has 42 stations and 600 stops in many areas of Cape Town. You don t have to live in these areas to use MyCiTi. You can catch the train, another bus or minibus taxi and then change over to MyCiTi for the rest of your journey. 3 reasons to use MyCiTi: 1. MyCiTi is reliable, buses operate to a timetable and over 90% arrive on time. 2. It s also affordable, with fares that compare to other public transport services. 3. MyCiTi is easy to use once you know how. USER S GUIDE

3 GET GOING IN 5 EASY STEPS! GET YOUR CARD CHOOSE YOUR PIN TOP UP YOUR CARD CHOOSE WHERE TO GO TAP IN, TAP OUT USER S GUIDE

4 GETTING YOUR CARD CHOOSING YOUR PIN Everyone who wants to use MyCiTi needs to get a myconnect card. Children aged four and under travel free. A myconnect card costs R35 from a MyCiTi station or selected shops. When you get your card, you will be asked to choose a PIN. This is because it s also a bank card. Choose a PIN you can remember you will need it every time you load money on your card. Visit the MyCiTi website for a list of places where you can buy your myconnect card and load value. Keep your card safe because if you lose it you will lose all the money that s loaded on the card. USER S GUIDE

5 REGULAR USE OCCASIONAL USE Standard Mover Monthly Pass Off-Peak Travel (OPT)* Day Pass* IDEAL FOR Fares and making small purchases Cost-effective, regular travel (save 30%) Cost-effective, regular travel over long distances Exploring the city on weekends and public holidays Exploring at any time, on any day LOAD Any amount (load fees apply) R35, R50, R60, R80 R100, R150, R200,R300, R400, R600, R1000 Monthly Pass (R780) OPT1 (R39) OPT3 (R110) OPT7 (R206) One-day (R94) Three-day (R234) Seven-day (R514) TOPPING UP YOUR CARD VALID FOR 3 years 3 years 1 month from a date of your choice 1, 3 or 7 consecutive calendar days 1, 3 or 7 consecutive calendar days Your next important decision is to choose what to load on your new card. You can load money for Standard fares or you can load Mover points, which save you 30% on the fares. Save even more by starting your journey outside the weekday peak(06:45-08:00 and 16:15-17:30). You can also save by loading a discounted travel package onto your card. FARES Standard fares apply Mover fares apply (save 30%) Unlimited travel anywhere, at any time Unlimited travel (weekends and public holidays) and weekdays during the off-peak Unlimited travel at any time Your myconnect card is like a wallet or purse you can load two different products on your card at the same time. GET IT AT Station kiosks, retailers, Absa cash-accepting ATMs Station kiosks, retailers, Absa cash-accepting ATMs Station kiosks Station kiosks Station kiosks *For prices of these packages including travel to and from the Airport, see USER S GUIDE

6 GREEN POINT CHOOSING WHERE TO GO Find where you want to go on the MyCiTi map. Every route has a number. You may need to travel on two or more routes to reach your destination. Every station and stop has a name. Find the stops or stations where you plan to change from one MyCiTi route to another. If you have a smartphone or access to a computer then go to the MyCiTi website and use the Trip Planner to help you plan your journey. Type in the stop or station you start at and the stop or station where you want to go and the planner will work out the best route with the bus times. Denne West Denne East Lord Caledon MAMRE Crown Paradise Goedverwacht Enon Frans Johannes PM Louw 234a 234 Silverstream Mauritius 235 Atlantis Cemetery 233a PELLA SAXONSEA Magnet Tsitsikamma Lisboa Kehrweider Hermes 233 Knysna Insiswa Saxonsea Clinic Montreal Goede Hoop Montezuma 236 Fernande Grosvenor North Valleyfield Kolgha Saxonsea Primary Brutus Charel Uys North Lagan Wesfleur Park Arion Malvern SHERWOOD Human Kemp Koeberg Power Station Harrow Narcissus Edward Caelian Atlantis Carmel Le Sueur BEACON HILL Dunker DUYNEFONTEIN Parkview Sampson Tortelduif Hoffe North Duynefontein Avondale Reygersdal Wesfleur Curlew Robinvale Swift Gothenburg Hospital Pelican 232 Swawel T02/ ATLANTIS Riebeeckstrand a 237 Hoffe South MELKBOSSTRAND ROBINVALE Robben Flamingo Malgas Jacana Patrys Melkbosch Park Atalantes Colebrook Charel Uys Village Bengal Grosvenor Melkbosch Disa Marigold Kerria Primary Azalea Melkbosch Alberto T02 Dahlia Bottlebrush Acacia Atlantic Berzelia Melkbosstrand Beach Brittlestar Starke Hol Bay Birkenhead Begonia Aloe La Paloma T02/ Charles Duminy Charel Uys South Tom Henshilwood Water s Edge Gerwyn John Dreyer John Van Niekerk Charles BIG BAY Owen Johan Heyns Matthews Johan Heyns Marine North Berkshire West 231 Radar Tryall Industrial Big Bay Neil Hare Charles Piers Oakland Hills Parklands Louwtjie Blouberg Blaauwberg Secondary PARKLANDS Rothman De Mist Sands Hospital Waterville Braselton Woodlands Wandsworth EAST Cabin BLOUBERG Kleinbaai SANDS Nantucket Gie North West Beach Sandown Bokkombaai Humewood Devonshire Hamptons Stirling Usasaza Valderrama Wood North Perlemoen 213 Chippenham Blouberg T01d DUNOON Rise Ravenswood Dorchester Garden Link Hampstead Parklands Main Shell Oakdale Dunoon Viola Porterfield Gie Central Earlswood T01/T04 St Johns Wood Wood Central Seal Table Parklands 216 Pinto Tritonia Parklands Main South College Killarney View Gie South Echium Muscadel TABLE VIEW Bitten Briza Merlot 217 Potsdam Circle East T04 Sunset Beach Refinery Dawn T01/T01d/T02/ Marconi Montague Racecourse Gardens Kunene Bolt Turf Club Drill SUMMER GREENS Omuramba Bosmansdam JOE SLOVO PARK Emerald T01/T01d/T02 Gousblom Crassula Venus Democracy North Kiwu Phoenix Zastron Milnerton Century Gate Soldier Quest Loxton West Loxton East Democracy Mansfield CENTURY CITY Sailors Green Milnerton Lighthouse South Estuaries Waterstone Victoria Tijgerhof TIJGERHOF Studio WOODBRIDGE Woodbridge Sanddrift Waterview Boundary ISLAND Lagoon Beach Central Park 262 Madeira Waterford Waterfront Dreyer Oasis 261 /T04 Canal Walk North Waterfront Zoarvlei Narwahl 104 Sheridan Century City Canal Walk South Waterfront Vrystaat Grand Canal Silo Fenwick Somerset Breakwater FORESHORE RUGBY Conway 251 Bridgeway Section Hospital Loco Coronation Granger Nobel Century City Rail Square Neptune Green MOUILLE POINT Salt River Rail North Amsterdam Convention Centre Salt River Rail Mouille Point Granger Bay Aquarium Paarden Eiland Marina Foreshore Civic Salt River Hall Centre Spencer Thibault Woodstock Biscuit Mill Surrey Square Kent Stadium SALT RIVER 104 Dublin Upper Salt River Lighthouse Airport Upper Gallows Lower Loop Lower Long Lower Church Lawley Wigtown Portswood Hill Alfred Riebeeck Hill Castle Russel Barron Davison 102 Balfour Three Anchor Bay 114 Adderley Ben Skye High Old Fire CBD Rocklands Ellerslie Ravenscraig Nevis Way Level Station Mid Loop St Bedes Coronation West Coronation East Camberwell Strand Promenade Sea Point Rhine Mid Long Upper Roodebloem High SEA POINT 105 Church Longmarket London Firmount Albany Groote Kerk UPPER Jeff Masemola WOODSTOCK Lower Graaff s Pool Sea Point The Glen Leeuwen Dorp Buitenkant Boat Bay Arthur s Irwinton Roeland Sesame Sea Point Pool Clarens Fresnaye Aliam 103 Kei Apple Disandt Upper Loop Upper Long Roodehek D02 Cassel Tramway FRESNAYE Kloof Michaelis Government Ave Nazareth Gardenia Queens Beach Lower Kloof Marguerite Sigwele Ludwig s Garden Annandale Gardens D04 Koosani Brevity Lane Belle Ombre Van Lower Riebeeck Reservoir St James D03 Bantry Bay TAMBOERSKLOOF Upper Buitenkant St Michael s 101 Clifton Welgemeend De Waal Park 107 VREDEHOEK Pama West Clifton 2nd Cotswold GARDENS Wexford Upper Kloof Upper Clifton 3rd Kloof Nek Orange Kerrem Clifton 4th Lower Rayden Molteno Montrose Highlands Herzlia Exner Maiden s Cove Glen Beach Tafelberg Camps Bay Upper Tafelberg CAMPS Prima TABLE MOUNTAIN Mfundisweni Whale Rock BAY Platteklip Ravensteyn Horak KHAYELITSHA 108 Fiskaal Barley Bay Chas Booth Makabeni Houghton MITCHELLS Ngcingcu Bakoven Rontree 106 PLAIN Koeël Bay Rontree Susan Oudekraal Llandudno LLANDUDNO Quebec Woodford Atholl Comrie Lower Camps Bay Dal Mount Rhodes T01 Helgarda 110 Ruyteplaats Daphne Lancaster Oxford Earl Lower Victoria Northshore Fishmarket Atlantic Skipper Hangberg Oceana Valley HOUT BAY Waldeck Darling Raymond Imizamo Yethu 109 Berg-en-Dal Scott Military Hout Bay Petrus Losperds Marine Circle Popham The Castle Hanover Street CPUT District Six Zonnebloem Chester West Chester East Upper Mountain MyCiTi routes T01 Dunoon - Table View - Civic Centre - Waterfront T01d Dunoon - Parklands - Civic Centre T02 Atlantis - Table View - Civic Centre Atlantis - Melkbosstrand - Table View - Century City T04 Dunoon - Century City A01 Airport - Civic Centre 101 Vredehoek - Gardens - Civic Centre 102 Salt River Rail - Walmer Estate - Civic Centre 103 Oranjezicht - Gardens - Civic Centre 104 Sea Point - Waterfront - Civic Centre 105 Sea Point - Fresnaye - Civic Centre 106 Camps Bay (clockwise) 107 Civic Centre - Camps Bay (anti-clockwise) T02/ T01 Grey 214 Royal Ascot 215 T02 T01d Janssens 260 Wood A01 Mitchells Plain Kapteinsklip Parklands Main North Dartford Morningfield Discovery Sandown East T01d Dolomites West Snowdon Dolomites East Paulsberg Ruwenzori Langeberg Sherwood Pontiac Imperial Figaro Bontebok Spine Clearwater Deerlodge Tafelsig Primary 108 Hangberg - Sea Point - Adderley 109 Hout Bay - Imizamo Yethu - Sea Point - Adderley 110 Table Mountain 114 Sea Point - Civic Centre 213 West Beach - Table View - Sunningdale 214 Marine Circle - Table View - Parklands 215 Sunningdale - Gie Road - Wood Sunningdale - Wood Drive - Wood Melkbosstrand - Big Bay - Table View 230 Duynefontein - Melkbosstrand 231 Atlantis - Atlantis Industria East 232 Atlantis - Avondale - Protea Park - Atlantis Industria West 232a Atlantis - Avondale - Protea Park - Atlantis Industria West 233 Atlantis - Saxonsea Newlands Esso Ocean Spirit First Namer Edison Khwezi Ncumo West Oscar Mpetha Kuyasa Pella South Pella Central Pella North Lindela 233a Atlantis - Saxonsea 234 Atlantis - Mamre 234a Atlantis - Mamre 235 Atlantis - Pella 236 Atlantis - Sherwood 237 Atlantis - Robinvale 251 Century City - Montague Gardens 260 Summer Greens - Woodbridge Island 261 Omuramba - Salt River - Adderley 262 Century Gate - Century City Rail D01 Khayelitsha East - Civic Centre D02 Khayelitsha West - Civic Centre D03 Mitchells Plain East - Civic Centre D04 Kapteinsklip - Civic Centre D01 Vuyani Charles Mokoena Steve Biko D Nyembe Tutu Dibana Station Station with myconnect services Stop Stop only accessible in direction indicated Routes, stops and stop names are subject to change. USER S GUIDE

7 GREEN 1 beep means that your transaction was successful. A green light will shine around the validator screen. TAPPING IN, TAPPING OUT When you go into a station you must hold your myconnect card against the validator. This is called a tap in. If you are at a bus stop, you also tap in the same way as when you go into a station. When you get off at a bus stop remember to tap out by holding your card against the validator. If you are getting off at a station, then do not tap out on the bus tap out when you leave the station. If you forget to tap in or out or you don t do it correctly, you will get a penalty which is charged to your myconnect card. If you are transferring from one bus to another at a station you don t have to tap out, only tap out when you get to where you want to go. YELLOW When there is less than R20 on your card, a yellow light will shine around the validator screen. You will hear 2 beeps after you tap your card. This means that your transaction was successful, but that you will need to top up urgently. RED A red light will shine around the validator screen if your transaction is unsuccessful. You will also hear 5 beeps. This means that you do not have enough funds on your myconnect card or there is another error. USER S GUIDE

8 QUESTIONS & ANSWERS While MyCiTi is easy to use when you have done it a few times, it s okay to feel a bit confused at first. Luckily, there s someone to help you at the Transport Information Centre (TIC) all day and night, even on weekends in your choice of English, isixhosa and Afrikaans. The friendly agents can help you with MyCiTi and other public transport service information to get you to where you need to be and safely back home again. What happens if I forget my PIN? You will have to get a new myconnect card or go to one of the following Absa banks to get a new PIN: Heerengracht Gardens V&A Waterfront Table View How does the fare get charged? When you tap in, the system knows that you have started your journey. When you tap out at your final stop then the system calculates how much your fare is and takes it off the card as money or Mover points. It also knows if you have a special package like a Monthly or a Day Pass. Even if you have a special package you still need to tap in and out. What are penalties and how do I get them? You will be charged a penalty: If you don t have enough money for your trip. If you forget to tap in and tap out. If you tap the wrong validator. For the first three penalties you will be charged R10, and thereafter R25. The penalty for the Airport route is R114. Where do I find help? Call (free from a landline) Website: transport.info@capetown.gov.za Facebook: MyCiTi Bus USER S GUIDE

9 FOR MORE INFORMATION The Transport Information Centre provides information about MyCiTi and other public transport services 24 hours a day, seven days a week in English, isixhosa and Afrikaans. The service is toll free from a landline. Call Website: transport.info@capetown.gov.za By using MyCiTi you are bound by the MyCiTi rules. Visit the website or a MyCiTi station for more information. Information correct as at 26 September Terms and conditions apply. MyCiTi

Your MYCITI GUIDE Valid from July 2018

Your MYCITI GUIDE Valid from July 2018 COTETS About the fare system 3 4 Using myconnect 5 6 Map of MyCiTi routes 7 8 Main routes T01, T02,, T04 9 10 Airport service A01 11 eed help? 11 Central city, Sea