THE RITZ-CARLTON. Upcoming Events Association Update Ritz-Carlton Exclusive Offers Operations Update Employee Highlight. Dear Club Members,

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1 THE RITZ-CARLTON. Upcoming Events Association Update Ritz-Carlton Exclusive Oers Operations Update Employee Highlight Dear Club Members, I am happy to report that the team has once again outperormed by ending 2015 as the #1 Club in the brand based on our Member Engagement scores o Overall Satisaction. Overall Satisaction was 80.5%, or 6.4% higher than last year. Areas we are targeting or improvement include: in-room coee service, more events in the Lounge, and an upgrade to our television/ in-room entertainment system, complete with Bluetooth technology--so you can listen and watch what you want to at your convenience. We hope to have these completed by mid-year. Thank you or participating in the survey process. It indeed means a lot to the team, as you help us to recognize our Ladies and Gentlemen who are excelling in their service commitment to you, as well as providing us your insight into areas toward which we should oer more ocus this year. As always, your eedback is more than welcome. As you know, our avorite charity at the Club and Residences is Family House, which serves as a home away rom home or amilies o children with cancer and other lie-threatening illnesses. The organization provides physical comort and emotional support, ree rom inancial concerns. The team donates time helping to operate and maintain the current houses and is assisting with logistics o moving to their new home in Mission Bay. The Grand Opening o the Nancy and Stephen Grand Family House at Mission Bay is March 2, 2016! The Ribbon Cutting will take place at 11:00 a.m., to be ollowed by a Community Open House rom 12:00-7:00 p.m. We welcome anyone who would like to help us celebrate this outstanding eort! The new 80-unit Family House will eature expanded amenities and services or amilies, while more than doubling the number o amilies that can be served each night. I look orward to welcoming you back home soon. With Best Regards, Kevin Williams General Manager The Ritz-Carlton Club & Residences, San Francisco box

2 Association Update The Master Association Board is proceeding to amend the Master Association Rules and Regulations to establish size and weight limitations or vehicles that wil be permitted to park in the building's garage: 'Vehicle length shall not exceed seventeen (17) eet; vehicle width shall not exceed seven (7) eet; vehicle overall height shall not exceed six (6) eet, two (2) inches; vehicle weight shall not exceed six thousand three hundred (6,300) pounds; and vehicles must it within the designated parking spaces.' These limitations are being sent to Members or a 30-day comment period, ollowing which the Board will consider whether to so amend the Rules and Regulations. BOARD OF DIRECTORS Nathan Guikema President Doug Webber Vice President Brelend Gowan Secretary / Treasurer Brad Bradord Director Tom Sullivan Director CONTACT US 690 Market Street San Francisco, Caliornia

3 Upcoming Broadway Shows Access is Yours! Residence Owners save on tickets by using promo code: RITZ, with three ways to purchase: Online At the Box Oice By Phone at For box oice locations, hours, prices, calendars and video highlights, see the Concierge. Dirty Dancing Dirty Dancing February 23 - March 20, 2016 Golden Gate Theatre Wicked March 9 - April 16, 2016 Orpheum Theatre Wicked An Act o God, starring Sean Hays March 29 - April 17, 2016 Golden Gate Theatre Cinderella May 3-8, 2016 Orpheum Theatre Kinky Boots May 11-22, 2016 Golden Gate Theatre The SHN* Orpheum Theatre 1192 Market 8th, San Francisco The SHN Golden Gate Theatre 1 Taylor Market Street & 6th Street, San Francisco *Shorenstein Hays Nederlander (SHN) owns and operates the Golden Gate and Orpheum Theatres and is the pre-eminent theatrical entertainment company in San Francisco. Cinderella Discounts not available or all perormances. Extent o discount amount depends on day o the week and section within the theatre. Ticket price includes acility ee and per ticket ee. Tickets subject to availability. Other restrictions may apply. Kinky Boots

4 Savings at The Ritz-Carlton Shops Online As a Club Owner, enjoy 15% savings on select items rom The Ritz-Carlton Shops. This online shopping exclusive is available on the ollowing: The Ritz-Carlton Bed and Bedding Frette Linens Adults' and Kids' Robes Asprey and SpaFresh Bath and Body Essentials Asprey and Archipelago Candles BVLGARI and Asprey Fragrances Stella Glassware Vases, Bowls, Platters Table and Floor Lamps Dog Beds, and more. Visit and indulge today. Upon Checkout, your savings is applied to the items in your online Shopping Bag. The Hotel Reservation Service As a Club Owner, you have undoubtedly grown accustomed to the liestyle where your every wish is granted and to which your every need is attended to by The Ritz-Carlton. Now, we invite you to enjoy that liestyle not only while in Residence, but whenever you travel. Every time you stay at a Ritz-Carlton Hotel, you can indulge in the exclusive services and amenities you have come to expect rom the legendary leader in hospitality. The Hotel Reservation Service includes 30% o the hotel rack rate or best available rate; an upgrade at check-in based on availability; breakast or two daily; 4:00 p.m. checkout based on availability; welcome amenity; special hotel amenity; welcome note rom the hotel's General Manager; prestigious VIP status throughout your stay; new this year--complimentary basic Internet access. To reserve, contact Member Services at The Hotel Reservation Service (the "Service") is oered solely by The Ritz-Carlton Hotel Company, L.L.C. Terms and conditions apply. Service not transerable. Without prior notice, The Ritz-Carlton Hotel Company, L.L.C., reserves the right, in its sole discretion, to modiy, replace or discontinue the program at any time.

5 Club Owner Exclusives As a Ritz-Carlton Destination Club Owner, when you reserve a select room category at The Ritz-Carlton, Kapalua on the beautiul island o Maui between January 1 and October 1, 2016, you will enjoy an eco-adventure or two with Jean-Michel Cousteau's Ambassadors o the Environment program. Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases a stunning destination resort. The Spa beckons with treatment rooms ramed by private garden showers, volcanic stone grottos, heat therapies, and itness center with spectacular ocean views. Enjoy six ocean view restaurants, an inviting children's pool and poolside luxury cabanas. The hotel is enveloped by picturesque Kapalua Resort's two championship gol courses and a century-old pineapple plantation. To qualiy or the oer, Club Owners should reserve and travel by October 1, The oer is valid only with the reservation o a Deluxe, Deluxe Ocean View, Club Room, Residential Garden View Suite or Residential Ocean View Suite category. The excursion is complimentary or the irst two participants. Additional participants are charged at ull rate. Not eligible or children 4 and younger. Based on availability. The Ritz-Carlton, Kapalua Visit The Ritz-Carlton, Bachelor Gulch this winter as a Club Owner and enjoy two cocktails in Bachelors Lounge, 20% savings on all Spa treatments and a $100 Resort Credit when staying three nights or more, through April 3, Nestled in a private enclave on Beaver Creek Mountain, The Ritz-Carlton, Bachelor Gulch deines Rocky Mountain luxury. Bachelors Lounge, a sultry, contemporary indoor lounge invites you to relax and and enjoy imported cigars, signature spirits and a Sommelier-crated wine list. Relax at the 21,000 square oot Ritz-Carlton Spa, ranked number one on Travel + Leisure 2013 Top Hotel Spas in the Continental U.S. Or, or those who ski, our ski-in/ski-out experience and ski valets are oten touted as the resort's best eatures. Located mid-mountain on Beaver Creek with the ski lit just steps rom the resort, the ultimate convenience is yours. The Ritz-Carlton, Bachelor Gulch This oer consists o two drinks per stay, available in Bachelors Lounge only, not to exceed $25 per drink; a 20% savings on all spa treatments; and a $100 Resort Credit, when staying three consecutive nights or more. Must be 21 years o age or older. Drinks will be credited at checkout. To reserve either oer, contact Member Services at Request either the "Kapalua Ambassadors' Adventure" oer or the "Bachelor Gulch Cocktails, Spa Savings and Resort Credit Winter" oer.

6 Taste o the City Friday, March 4 - Expression Wines Friday, March 11 - Waterstone Winery Friday, March 18 - Elyse Winery Friday, March 25 - Copain Wines / Laura Chenel / Marin French Cheese Company Join us weekly in the 12th Floor Lounge to celebrate a unique lavor o San Francisco and beyond. 5:30-7:00 p.m. A Gentleman's Welcome Earlier this month, we welcomed Ryan Craig to our Loss Prevention team. He arrives to us rom Redding, Caliornia, where he grew up, and where he most recently worked or a Marriott property. Ryan's role was primarily ront desk night audit, and he also helped with maintenance shits. Loss Prevention Oicer Ryan Craig Prior to Marriott, Ryan worked or ive years at Heavenly Lake Tahoe, and he lived in Truckee and the South Lake Tahoe area or several years. Ryan enjoys proessional training and inds special meaning in The Ritz-Carlton motto "Ladies and Gentlemen Serving Ladies and Gentlemen," as it relates to treating each other respectully. He looks orward to pursuing growth opportunities within the company. One program that particularly strikes his interest is participating in "task orce" which involves taking on short term projects in other locations. Outside work, Ryan enjoys adjusting to the city by walking, taking public transportation and relaxing with his brother. He also enjoys travel, especially to international locations. Ryan's avorite activity is snowboarding, preerably when it's cold and deep. He also enjoys mountain biking. His personal story could not be complete without a mention o Buster dog, his amily's 90-pound yellow labrador retriever.