Baltic Gsa Ltd Matisa Iela 30 Lv1001 Riga Lv

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1 Guest Baltic Gsa Ltd Matisa Iela 30 Lv1001 Riga Lv : CostaSerena Cruise: Mediterranean Fascination Departure Date: 28/08/2011 Cabin: 1234 : Dear Guest FORUM VINSKOGO, Thank you for choosing Costa Cruises; we are sure that your holiday will be unique and unforgettable. Enclosed you will find your cruise ticket, including the BoardingForm and luggage labels. To get an idea of what to expect on your holiday, take a look at our website : you will find a fantastic new feature, the Cruise Assistant, ready to guide you around the Costa world and provide you with important useful information that you can consult and print out. What s more, you can access the reserved area by entering the required information and customise your cruise by booking special packages and services that will make your holiday even more unique, ensuring you a place on your preferred excursions and allowing you to purchase wine and beverage selections, beauty treatments, gifts and surprises. Pre-booked services will be paid for on board. In the reserved area you will also find the Excursion Booking Form for excursions - Tour Order Form, (to be used only if you are unable to book directly on line) which you can print out, fill in and hand in on board the ship. If you do not have Internet access, your Travel Agent can print out all the information you may need for your cruise. We remind you that your Travel Agent is obliged to give you the Terms and Conditions of your cruise package when you confirm your booking. If you have not received them, please read them on the Costa website or in the Costa Cruises brochure, which is available free of charge from leading Travel Agents. You will also be given a copy of the Terms and Conditions during boarding at your cruise departure port. Finally, for further information, you can contactthe phone number Monday-Friday from 9 a.m. to 6 p.m.. Costa s staff are ready to welcome you and anticipate your every wish. We wish you a happy and enjoyable cruise. Angelo Capurro Director UK & Growth Markets OUR COMMITMENT TO RESPONSIBLE DEVELOPMENT. Costa Crociere is the first cruise company in the world to obtain BEST4, a voluntary certification system in reference to quality, safety, environmental protection and social responsibility Costa Cruises supports the WWF in safeguarding the Protected Marine Areas of the Mediterranean.

2 Cruise Ticket Set sail on board the Costa Serena to discover the most fascinating itinerary. Your cruise starts here. Printed on:11/08/2011 : Itinerary Mediterranean Fascination Day Itinerary Arr. Dep. Sun 28/08 Savona (Italy) - 17:00 Mon 29/08 Naples (Italy) 13:00 19:00 Tue 30/08 Catania (Sicily) 08:00 18:00 Wed 31/08 At Sea - - Thu 01/09 Palma De Mallorca (Spain) 08:00 18:00 Fri 02/09 Barcelona (Spain) 08:00 18:00 Sat 03/09 Marseille (France) 09:00 18:00 Sun 04/09 Savona (Italy) 08:00 - Make your Costa cruise a unique experience. Go to our website and book the best excursions to see the wonders of the countries you will visit. 2 Cruise Details : Guest Ticket Number Costa Club Card Travel Agency LV10990B/190 BALTIC GSA LTD MATISA IELA 30 LV1001RIGALV Cruise:Mediterranean Fascination :CostaSerena Embarkation at: Savona Disembarkation at:savona Embarkation time from Final boarding time 28/08/ :00 16:00 17: NON TRANSFERABLE Departure Time Cabin Category Deck Disembarkation Date E2 -Outside with window 07- ACQUARIUS 04/09/2011 :CostaSerena : 28/08/2011 Cabin: 1234 : Hello, I'm your Cruise Assistant, and I've got lots of useful information for you on Pag.2/7

3 Documents 3 Summary of services purchased Guest: Number of guests:1 Date of issue:11/08/2011 Transportation 1 Date:28/08/2011 Transport from: MILAN, ITALY Departure Time:09:00 Service provided by: GIOCO VIAGGIVIA BARTOLOMEO BOSCO 57 GENOVAITALY To: SAVONA, ITALY Arrival time:11:45 Pick up time half an hour before departure. Pick up place: Milano Central Station, Pzza 4 Novembre, Hotel Gallia right side, bus stop n 60 :CostaSerena : 28/08/2011 Cabin: 1234 : Make your Costa Cruise even more special by booking your services on Pag.3/7

4 4 Pre-departure information In case of emergency on ship departure day, please contact our representative at the following telephone numbers: PALACROCIERE Savona Ph N : Emergency n : Identity documents / Visas To avoid any unwanted inconveniences at the moment of your departure, please check the expiration date of your document. Guests must be in possession of a passport valid for at least six months beyond the date of the return to their homecountry. Minors as well will have to hold a valid document such as either their own valid passport, or appear on at least one of the accompanying parent's passport. If a child is not travelling with a parent or guardian, please make sure you have written consent for them to accompany you. In addition, Guests are responsible for obtaining any visa and travel documents necessary for their journey and for complying with Customs and Immigration requirements. Guests without proper travel documents will not be allowed to board the vessel and no refund of cruise fare will be given to any guest failing to bring such documentation. For passengers that will go on consecutive cruises and possess only one ticket for the various reserved itineraries, we kindly inform you that the aforementioned statement regards the regulations in force for the first cruise. For every subsequent cruise we kindly ask that you consult the annual Costa catalogue for that specific itinerary. It is a requirement by law that Costa Cruises holds the relevant data for all their guests. If you have not already provided the relevant data, we request that you advise your travel agent or Costa Cruises of your full name, nationality, passport number, date and place of issue and expiry date. It is important that Costa Cruises receives this information at least two weeks before your departure. Luggage We would remind you to label your luggage using the Costa tags you will find herewith enclosed and to always carry with you your hand baggage, containing your personal documents and, in general, all your items of value. When you arrive at the port we kindly ask you to deliver your baggage to the Costa staff who will have it taken directly to your cabin: it is important to have each item of luggage labelled with the Costa labels. Please note that in line with Company Health and Safety standards for Guests and Crew Members, it is strictly forbidden to bring any kind of drink or food on board in hand or cabin luggage. Personal care products (such as shampoo, suntan lotion, etc.), baby care products, products certified by a doctor and liquid medicines are not subject to this rule. Any food or drink, including items purchased during excursions and visits during stopovers, will not be admitted on board. Any local produce purchased will be held in store on board the ship and returned to guests at the end of the cruise. HAND BAGGAGE: MEDICINES AND SPECTACLES MUST BE CARRIED IN YOUR HAND BAGGAGE. WE ALSO RECOMMEND THAT VALUABLES, PHOTOGRAPHIC EQUIPMENT AND FRAGILE ITEMS SHOULD BE CARRIED IN YOUR HAND BAGGAGE. Embarkation Cruise only passengers Upon your arrival at the port, take your luggage to the luggage drop-off area at the harbour. Your luggage will be taken to your cabin (free of charge). Guests that have their own flight arrangements, who purchase a transfer organized by Costa Cruises with a scheduled departure time, must ensure that they reach the pick-up point by the time shown on their transportation voucher. Costa Cruises cannot be held responsible if Guests, due to any reason, do not arrive on time and miss their transfer. Passengers travelling by flight reservations with Costa Cruises Upon arrival at the airport you are kindly asked to collect your baggage from your flight belts and you will be met afterwards by our personnel and accompanied to the organized transfers. We would advise any guests travelling on various connecting flights to contact the respective airlines before departure to check the baggage procedures in the connecting terminals. Upon arrival at the port your luggage will be consigned to the assistants who will have it taken directly to your cabin. Keep the following documents ready on hand in order to embark rapidly without problems: Valid identification document, corresponding to what was originally required for the cruise Embarkation form completely compiled Cruise Ticket If you are staying in a Suite, please contact our personnel for the "Privileged Embarkation" procedure. Guests who do not already have the Booking Conditions will receive them during boarding. CostaClub CostaClub members belonging to the Coral, Pearl and Gold Pearl Clubs and wanting to take advantage of the "Privileged Embarkation" service are kindly asked to present one of the following documents to the Customer Service counter: personal CostaClub membership card; page of the cruise ticket showing their membership card number and their Club; CostaClub welcome letter showing their membership number and Club. Disembarkation Disembarkation according to the instructions given to you on board. Guests that have their own flight arrangements, who buy a transfer organized by Costa Cruises are kindly advised to book a flight leaving at least 3 & a half hours after the transfer arrival time at the airport. All guests should contact their travel agency to find out the duration of the transfer. Costa Cruises cannot be held responsible if Guests miss their flight, when the above conditions have not been followed. information To organise your holiday in the best possible way, we suggest you read the information available on Costa Cruises official website. In the section /information you can find information regarding the transport of animals, exchange rates, the use of Credit Cards, the Costa Cards, means of payment on board the ship, safety, the use of mobile telephones, and a wealth of other useful information. We also advise you to read the following important information: - Service charges: /servicecharge - Terms and Conditions: /termsandconditions - Insurance Conditions: /insurance - Customs Regulations: /customsrestrictions - Port Information: /portinformation - Parking: /parking - Samsara: - Wi-Fi: Wi-Fi Internet connection is available on board. Guests who have their own laptop or PDA can buy prepaid credit or choose the pay-per-use option on the onboard portal. Costs will be charged directly to your Costa card. /wifi How to view and customise your cruise on By entering your name, surname and booking number in the area indicated by the Cruise Assistant, you will be able to view and print out a summary of your cruise and a wealth of other information, including the Tour Order Form (to be filled in only if haven't booked your excursions online), which will allow you to organise your cruise better. Additionally, you can customise your cruise by booking excursions, beauty treatments, wine and beverage packages, anniversary and honeymoon surprises and much more. Pre-booked services will be paid for on board.you must register to be able to customise your cruise and you must use the same personal details (name, surname and date of birth) supplied when purchasing the cruise. Costa Cruises must have this information in order to protect your privacy. Cruises can be customised online within the date shown by the Cruise Assistant at the bottom of the page. Insurance Information valid only for passengers who have drawn up the Insurance: IMPORTANT - BEFORE LEAVING! Print the Insurance Certificate to take with you during the cruise. It can be found: - accessing the site WWW. MONDIAL-ASSISTANCE.IT on the Partner & Friends page; - accessing the site - Insurance Credit card registration Once on board, passengers can use specific devices, which will be indicated by onboard personnel, to register their personal Credit cards in self-service mode. In your cabin you will find a personal Costa Card which will allow for your name to be automatically identified on the passenger list. This card must be used during the cruise to pay for any extra services requested (with the exception of Casino bets), as well as for any purchases made in the on board shops. The Costa Card will allow you to make the most of your vacation without having to carry cash for your daily purchases on board the ship. In fact, your purchases will be automatically charged to your account and can be paid at the end of the cruise by either credit card or cash. Preferred form for the final payment must be chosen within 48 hours of boarding. Passengers who do not register their personal credit cards must make an initial deposit to cover their on board expenses. The minimum deposit per person is 150 euros or 150 dollars, based on the currency used on board. If the passenger's on board expenses should exceed the amount of the initial deposit, a second deposit will be requested. The account balance will be calculated at the end of the cruise and passengers with remaining credit will be reimbursed for the difference. Personal Credit Cards can be registered in self-service mode by simply passing the Card Holder's Costa Card through the card reader in the appropriate device, followed by the relative Credit Card. The default option allows for all occupants of an individual cabin to be associated with a single account. If the card holder should not wish to pay for the other occupants of his/her cabin, they can be deselected from the list on the display. If, on the other hand, the Credit Card holder should wish to pay for the occupants of cabins other than his/her own, then the Costa Card of one of the other cabin's occupants will be required. In this case, the Credit Card holder will be requested to pass the second Costa Card through the card reader, followed once again by the Credit Card. :CostaSerena : 28/08/2011 Cabin: 1234 : You will not be able to place your order online as of 23/08/2011 Pag.4/7

5 MUST BE PRESENTED WHEN BOARDING 5 Boarding Form for: N.B. YOU MUST FILL OUT ALL PARTS OF THIS FORM AND HAVE IT READY FOR PRESENTATION WHEN YOU BOARD THE SHIP. Dear When you are in the port, you will be required to hand in this form to Costa personnel prior to boarding the ship. It is essential that all parts of the form are filled out and that all the information provided is accurate. The form is divided into two parts. The first part has already been completed with details provided by you previously. The second part needs to be completed ONLY if the details in the first part are incomplete or inaccurate. In this case put a cross in the NO box at the end of the first part. We would also remind you to check or add the emergency contact/next-of-kin information. Thank you for your cooperation and enjoy the cruise. F o r u m Last name V i n s k o g o In case of emergency, contact: Name/Last name:prosto CHELOVEK Telephone: : CostaSerena : 28/08/ M Name Birth date (DD/MM/YY) Sex (M/F) G A G A R I N A 1 2 L V R I G A Address POSTAL CODE City L A T State/prov. Country Telephone Mobile Phone Number D A U G A V P I L S, L A T V I A R U S S I A N Place of birth Nationality L M Passport no. Place of issue Date of issue (DD/MM/YY) Expiry date (DD/MM/YY) address The boarding form must be filled out in order to board the ship. Pursuant to art. 13 of Legislative Decree 196/2003, personal information provided will be processed by hand/electronic means for the following purposes: (i) legal requirements, ii) statistical or market research purposes, (iii) promotions by regular mail, , SMS and landline phone. The information collected may be disclosed to specialised companies for the same purposes. By filling out the boarding form, you authorise Costa Crociere to process your personal information within the limits and in accordance with the purposes and methods indicated in the previous paragraph. You may exercise your rights as stated in art. 7 of Legislative Decree 196/2003 by writing to Costa Crociere S.p.A, Piazza Piccapietra 48, Genova. Finally, we inform you that, with your consent, you may receive information or advertising material from partner companies of Costa Crociere that are recognised to be professional and reliable. If you do not wish to take advantage of this opportunity, please tick the box alongside. If this form is already filled out, is all of the information correct? If you answered NO, fill out missing/wrong sectionsin the form below TO BE FILLED OUT ONLY IF YOU ANSWERED NO (Use a black or blue ballpoint pen and write in block capitals, with one letter in each box, always starting on the left.) Last name In case of emergency, contact: Yes No Name/Last name: Telephone: Name Birth date (DD/MM/YY) Sex (M/F) Address POSTAL CODE City State/prov. Country Telephone Mobile Phone Number Place of birth Nationality Passport no. Place of issue Date of issue (DD/MM/YY) Expiry date (DD/MM/YY) address :CostaSerena : 28/08/2011 Cabin: 1234 : Pag.5/

6 This is the label that is attached to all baggage. The label has been successfully tested during boarding and is strong and safe. By following these simple instructions and attaching the label as shown, you will help us to deliver your luggage directly to your cabin. Thank you for your cooperation. LEFT PART OF THE PAGE ATTACH TO AND FASTEN IN PLACE GUEST RIGHT PART OF THE PAGE 1 Fold the left and right parts of the page beneath the central section. Cabin: /08/2011 CostaSerena 2 Fold it in half along the dotted line. Fasten in place on your luggage using staples or sellotape. CostaSerena 28/08/2011 Cabin: GUEST N.B.: If you should require more labels, please request them from our port staff. Do not use photocopies or reprints of this page. ATTACH TO AND FASTEN IN PLACE Pag.6/7

7 This is the label that is attached to all baggage. The label has been successfully tested during boarding and is strong and safe. By following these simple instructions and attaching the label as shown, you will help us to deliver your luggage directly to your cabin. Thank you for your cooperation. LEFT PART OF THE PAGE ATTACH TO AND FASTEN IN PLACE GUEST RIGHT PART OF THE PAGE 1 Fold the left and right parts of the page beneath the central section. Cabin: /08/2011 CostaSerena 2 Fold it in half along the dotted line. Fasten in place on your luggage using staples or sellotape. CostaSerena 28/08/2011 Cabin: GUEST N.B.: If you should require more labels, please request them from our port staff. Do not use photocopies or reprints of this page. ATTACH TO AND FASTEN IN PLACE Pag.7/7