Massachusetts Regional Bus Study

Transcription

1 REGIONAL BUS STUDY

2 Massachusetts Regional Bus Study Project Manager Jonathan Belcher Project Principals Annette Demchur Elizabeth Moore Data Analysts Steven Andrews Jonathan Belcher Thomas Humphrey William Kuttner Mary McShane Paul Reim Graphics Kenneth Dumas Cover Design Kim Noonan The preparation of this document was funded by the Massachusetts Department of Transportation Rail & Transit Division. Central Transportation Planning Staff Directed by the Boston Region Metropolitan Planning Organization. The MPO is composed of state and regional agencies and authorities, and local governments. June 2013

3 To request additional copies of this document or copies in an accessible format, contact: Central Transportation Planning Staff State Transportation Building Ten Park Plaza, Suite 2150 Boston, Massachusetts (617) (617) (fax) (617) (TTY)

4 Contents Massachusetts Regional Bus Study Contents List of Exhibits Keywords xi S.1 Context xi S.2 Study Purpose and Approach xi S.3 Summary of Findings xii S.3.1 Coverage xii S.3.2 Equipment xiii S.3.3 Facilities xiii S.3.4 Coordination with Regional Transit Authorities xiv S.3.5 Marketing xiv S.3.6 Coordination with Commuter Rail Fare System xv S.3.7 Coordination with the National Bus Network xv S.3.8 Funding Available xv S.3.9 Peer Comparison xv S.3.10 Boston Terminal Issues xvi S.3.11 Regulations xvi S.4 Summary of Recommendations xvi 1 Introduction Background Study Objectives Organization of This Report 20 2 The Regional Bus Network: Recent Evolution and Its Interactions with RTA Services Existing Regional Network Changes to Regional Bus Service between 1980 and Changes in Community Coverage Changes in Levels of Service Characteristics of Reduced or Discontinued Services 40 i iii viii x iii CTPS

5 Massachusetts Regional Bus Study 2.3 Changes in RTA Service in Response to Changes in Regional Bus Service Changes to the Passenger Rail Network in Massachusetts between 1980 and Communities with Both Regional Bus and Commuter Rail Service to Boston Interaction between Regional Private Carriers and Regional Transit Authorities: Services and Facilities Regional Bus Services Operating in Each Regional Transit Authority District and Connecting Local Services Connections between Regional Transit Authority Districts Parking Facilities Review of Park-and-Ride Lot Conditions Importance of Parking Fare Structures, Including Potential Integration of Regional Bus and MBTA Fare Structures Fare Structures Interaction with the MBTA Rapid Transit System Interaction with MBTA Commuter Rail Potential Integration with MBTA Fare Media 94 3 Existing Regulations Background Federal Regulation of Intercity Bus Service Massachusetts Regulation of Fixed-Route Bus Service Chapter 159A Chapter 161A Chapter 161B Boston Area Terminal Activity and Capacity South Station Terminal South Station Terminal Fees and Arrangements Review of Operations Possible Methods to Increase Throughput at South Station during the PM Peak Period 108 iv CTPS

6 4.2 Boston Regional Bus Services with Stops at Locations Other than South Station Curbside Stop Operations in Boston Curbside Stop Conditions in Boston Potential for Service to Other Locations in Boston (Non-suburban) Suburban Boston Stop Locations for Long-Distance Regional Bus Service, Actual and Potential Service to Logan Airport Midday Layovers for Regional Buses in Boston Commuter Carriers Non-Commuter Carriers The Bus Fleet Fleet Make-Up and Vehicle Requirements Fleet Descriptions of Carriers Based in Massachusetts Network Coverage Underserved Areas Identification of Underserved Areas Potential Services to Underserved Areas Capabilities and Limitations for Connectivity within the State and Beyond Urban-Area-to-Urban-Area Connectivity Latest Allowable Departure Times for Sample City-Pairs Connectivity to the Boston and New York City Metropolitan Areas Connectivity to Adjacent States Connecting with the National Intercity Bus Network National Bus Traffic Association Membership Potential for Rural Service Interlining Marketing and Passenger Demographics Existing Fare Structures Marketing Statewide and RTA-Level Schedule and Trip Planning Data for Rail and Bus Services Statewide 155 CTPS v

7 Massachusetts Regional Bus Study RTA-Level Peer Comparisons Existing Passenger Characteristics Reasons for Riding the Bus Passenger Demographics Passenger Ratings of Service Passengers Preferences for Service Changes Funding Programs Federal Intercity Bus Operating Assistance Section 5311(f) Additional Federal Programs Urbanized Area Formula Program Section Bus and Bus Facilities Formula Grants Section State of Good Repair Formula Grants Section Formula Grants for Rural Areas Section Enhanced Mobility of Seniors and Individuals with Disabilities Section Congestion Mitigation and Air Quality (CMAQ) Funds State Funding The Discontinued Interdistrict Operating Subsidy Program Capital Subsidies Peer Review of Regional Bus Funding Programs Use of Federal Section 5311(f) Funding for Intercity Service Regional Commuter Bus Services Provided by Private Carriers Other Services Provided by Private Motor Carrier Operators in Massachusetts Charter and Tour Operators 187 Appendix: DPU CPCN Review 189 A.1 Introduction 189 A.2 Information Sources 190 A.3 Summary of Findings 190 A.4 General-Purpose Intercity Bus Operators 191 A.4.1 Greyhound Lines, Inc. 191 A.4.2 Peter Pan Bus Lines, Inc. 196 vi CTPS

8 A.4.3 Bonanza Acquisition, LLC 202 A.5 Companies Mostly Providing Boston Express Commuter Service 206 A.5.1 A Yankee Line, Inc. 206 A.5.2 Bloom s Bus Lines and H & L Bloom, Inc. 207 A.5.3 DATTCO, Inc. 209 A.5.4 Plymouth & Brockton Street Railway Company 211 A.5.5 The Coach Company 216 A.6 COMPANIES OPERATING CONTRACT SERVICE ONLY 220 A.6.1 Crystal Transport, Inc. 220 A.6.2 Fox Bus Lines, Inc. 221 A.6.3 Joseph s Transportation (also known as Joseph s Limousine & Transportation) 222 A.6.4 M & L Transit Systems 222 A.6.5 McGinn Bus Company, Inc. 224 A.6.6 Paul Revere Transportation, LLC 225 A.7 COMPANIES OPERATING LIMITED-PURPOSE ROUTES ONLY 226 A.7.1 Barrett s Tours 226 A.7.2 Brush Hill Transportation Company 227 A.7.3 Salem Trolley 229 A.7.4 Back Bay Coach 229 A.7.5 Flight Line 230 A.8 COMPANIES HOLDING CPCNs BUT NOT OPERATING FIXED ROUTES IN A.8.1 Cavalier Coach Trailways 230 A.8.2 King Ward Coach Lines 231 A.8.3 Knight s Airport Limousine Service 232 A.8.4 Local Motion, Inc. 232 A.8.5 People Care-iers, Inc. 233 A.8.6 Reliable Bus Lines, Inc. 233 A.8.7 Ritchie Bus Lines, Inc. 234 A.8.8 Sansone Motors, Inc. 236 A.8.9 Transit Bus Line, Inc. 238 CTPS vii

9 Massachusetts Regional Bus Study A.8.10 Trombly Motor Coach Service, Inc. 240 A.8.11 Vocell Bus Company, Inc. 244 A.8.12 Wilson Bus Lines, Inc. 245 Figure List of Exhibits Figure 1 Massachusetts Transit Map Figure 2 Massachusetts Regional Bus Routes Figure 3 New England Regional Bus Routes Figure 4 Massachusetts Regional Bus Routes and Commuter Rail Figure 5 Massachusetts Regional Bus Routes by Regional Transit Authority with Fixed- Route Service Figure 6 Massachusetts Regional Bus Routes, Commuter Rail, and Park-and-Ride Lots Figure 7 Bus Carrier Stop Locations in Downtown Boston Figure 8 Regional Bus Stops and Commuter Rail Stations, with Buffers Figure 9 Population Density by Census Tract (2010 Census) in Relation to Regional Bus and Commuter Rail Service Figure 10 Median Annual Household Income by Town ( ) in Relation to Regional Bus and Commuter Rail Service Figure 11 Vehicles per Household by Town ( ) in Relation to Regional Bus and Commuter Rail Service Figure 12 Median Age of Registered Vehicles, by Town (2011) in Relation to Regional Bus and Commuter Rail Service Figure 13 Population Density of Persons 65 Years Old or Older by Census Tract (2010 Census) Figure 14 Major Traffic Generators in Relation to Regional Bus and Commuter Rail Service Figure 15 Urban-Area-to-Urban Area Schematic viii CTPS

10 Table 1 Intercity and Commuter Bus Routes Operating to the Boston Area Intercity Bus Routes in Massachusetts Not Directly Serving the Boston Area Ridership and Survey Response Rates on Routes Primarily Operating within Massachusetts Corridor Comparison of Massachusetts Regional Bus Routes 1980 to 2011 (listed in decreasing order by change in trips) Round-Trips per Day on the Commuter Rail Network by Line Amtrak Station Annual Boardings and Alightings in Massachusetts Regional Bus Service in the Brockton Area Transit (BAT) District Regional Bus Service in the Berkshire Regional Transit Authority (BRTA) District Regional Bus Service in the Cape Cod Regional Transit Authority (CCRTA) District Regional Bus Service in the Franklin Regional Transit Authority (FRTA) District Regional Bus Service in the Greater Attleboro Taunton Regional Transit Authority (GATRA) District Regional Bus Service in the Lowell Regional Transit Authority (LRTA) District Regional Bus Service in the Montachusett Regional Transit Authority (MART) District Regional Bus Service in Massachusetts Bay Transportation Authority (MBTA) Local Bus Service Area Regional Bus Service in the Merrimack Valley Regional Transit Authority (MVRTA) District Regional Bus Service in the MetroWest Regional Transit Authority (MWRTA) District Regional Bus Service in the Pioneer Valley Regional Transit Authority (PVTA) District Regional Bus Service in the Southeastern Regional Transit Authority (SRTA) District Regional Bus Service in the Worcester Regional Transit Authority (WRTA) District CTPS ix

11 Massachusetts Regional Bus Study 20 Existing Park-and-Ride Facilities with Private Carrier Bus Service MassDOT Park-and-Ride Lots with No Regional Bus Service Bus Access Mode for Boston-Bound Riders Fares Charged per Mile, by Carrier Percentage of Passengers Utilizing Multi-Ride Tickets, by Route Percentage of Regional Bus Passengers Transferring to or from MBTA Rapid Transit System Boston Worcester Combined Bus/Commuter Rail Schedule Arrival and Departures by Day of Week at South Station Bus Terminal Friday Activity by Gate at South Station Bus Terminal Activity by Gates Grouped by Affiliated Carriers at South Station Bus Terminal Activity by Hour (All Gates) at South Station Bus Terminal Present Peak Vehicle Requirement for Regional Intercity and Commuter Routes with Multiple Stops in Massachusetts Earliest Arrival Times for City Pairs Availability of Direct Service to Boston and New York How Passengers Learned about Regional Bus Service Reasons for Using Regional Bus Passenger Demographics: Gender Passenger Demographics: Age Passenger Demographics: Household Income Passenger Ratings of Service Characteristics Passenger Preferences for Changes to Service x Keywords bus service Boston intercity commuter Massachusetts route Worcester CTPS

12 Executive Summary S.1 Context Over the past 30 years, the private carrier regional bus network in Massachusetts has seen a reduction in locations served within the state. This coverage contraction, often accompanied by reductions in service frequencies, has occurred in both intercity and commuter bus services. There has also been a decrease in the number of carriers. While these changes reflect to some extent development patterns and car ownership trends, they have been exacerbated by reductions in state-administered subsidy and vehicle finance programs. Continued reductions in service and attrition of regional carriers in the future remain distinct possibilities. S.2 Study Purpose and Approach The fundamental purpose of this study is threefold: to gain an increased understanding of regional bus service and its market in Massachusetts, identify issues that have historically prevented the retention or expansion of important services, and suggest measures for making the service better meet the Commonwealth s needs. Owing to the large number of carriers and diversity of services, study of the regional bus industry presents unique challenges. In order to create a reasonably complete picture, the present analysis includes three broad areas of investigation: Inventory of currently operating commuter and intercity bus services and their terminals and stops, both intra- and interstate, and of the relationships of these services to rail and local bus services Review of changes in regional bus service since 1980 Survey of passengers on most intrastate regional bus services The trends in travel markets and service strategies examined in this study shed light on today s service offerings, and they point to possible viable expansions of intrastate regional bus services to reach under- and unserved markets. This study also considers opportunities for improving service in other CTPS xi

13 Massachusetts Regional Bus Study ways and for retaining valuable routes. In addition, it reviews the potential for regional transit authorities to provide services that feed the intercity bus network, discusses the potential use of the MBTA CharlieCard on intercity and commuter bus services, considers the capital needs of an improved and expanded intercity bus network, including requirements for vehicles, stops, stations, and parking facilities, and discusses funding support. S.3 Summary of Findings S.3.1 Coverage Despite a contraction of the service network over the last 30 years, overall fixed-route coverage in Massachusetts remains good. All urban areas in Massachusetts have direct bus or rail service to Boston, and many also have direct service to New York City. Outside of these two large travel markets, service offerings are less convenient. Trips between many pairs of urban areas (even including New York City and Boston in a few cases) require indirect journeys with multiple trip segments and in some cases different carriers. For example, most trips between Worcester and New York City require changing buses in Hartford, Connecticut. Similarly, the less frequent service between the Berkshire region and eastern Massachusetts limits viable departure time windows available to travelers. Several communities in the state with reasonable population density presently do not have any fixed-route transit available, notably Clinton, Hudson, Northbridge, and Uxbridge. In the Route 2 corridor between Fitchburg and North Adams, service to Boston can involve multiple transfers, and there is no service at all crossing the Berkshires from Greenfield to North Adams. The intrastate services operating to and from Boston that have retained the strongest ridership and service frequencies share several key characteristics. They operate primarily along limited-access highways, make a limited number of stops along the route, provide service to both downtown Boston and Logan Airport, make use of parking facilities at the outer end of the route, and operate an extensive schedule, giving riders a large selection of trip choices. Even in corridors with rail service available, bus services with these characteristics have been able to retain and build ridership. Services discontinued since 1980 in many instances operated along nonlimited-access roadways, made multiple local stops, had limited parking available for riders, operated a limited schedule, and did not attract a diverse customer mix that could include commuters, Logan Airport passengers, or travelers connecting with other long distance bus services. Services with these weaknesses that were also near new or expanded rail service were especially vulnerable to ridership loss. xii CTPS

14 Executive Summary The total average daily ridership on intrastate private carrier bus routes in Massachusetts was over 5,700 in 2011, based on surveys conducted by the Central Transportation Planning Staff (CTPS). On intrastate and interstate routes together, over 400 round-trips per day operate to or from locations in Massachusetts. That is enough scheduled capacity to carry over 43,000 passengers. Regular route service is one part of the larger motor coach industry, which also operates charters and tours. The American Bus Association estimates that in Massachusetts in 2009 the motor coach tourism industry employed 9,820 workers with a payroll of $371 million. S.3.2 S.3.3 Equipment The state is presently acquiring 30 buses, obtained through a competitive FTA program, which will be made available to private carriers on advantageous terms. This bus procurement will both reduce the average age of the private regional bus fleet and make possible the addition of selected services. The acquisition of 30 buses can be placed in perspective by considering the optimal replacement cycle for coach-type buses. Buses are considered depreciated after 12 years of service. An appropriate average age for a fleet s buses is six years. If 1/12 of the buses in a fleet are retired (replaced) each year, the average age of its buses will eventually stabilize at six years. The fleet size required to maintain the existing regional bus service in Massachusetts is 95 buses; therefore, reaching and sustaining an average age of about six years would require a replacement rate of approximately eight buses annually. Bus emissions standards began to tighten significantly in 1994 and have been tightened further periodically since then. The new buses will be appreciably cleaner than most buses now operating, especially those few still operating that are over 20 years in age. Also, all will be accessible to passengers using wheelchairs, a feature becoming prevalent on coach-type buses. Facilities A CTPS review of bus stops at commuter park-and-ride facilities found that signage and schedule information identifying the service available was frequently not in place, especially at smaller facilities. Most of the larger parking facilities had schedules and some form of on-site ticketing; however, very few had actual station buildings, and most only had shelters. Many smaller facilities do not have shelters. Park-and-ride facilities at several locations are near or at capacity on typical weekdays. The Boston end of regional bus trips is either at the intercity bus terminal located at the South Station Transportation Center (commonly referred to as South Station) or at one or more curbside locations. A review of regional CTPS xiii

15 Massachusetts Regional Bus Study commuter bus curbside boarding locations in Boston found that none of them have any signs identifying the service and some did not even have signage identifying the location as a bus stop. S.3.4 S.3.5 Coordination with Regional Transit Authorities Regional private carrier buses and regional transit authorities (RTAs) share terminals and service hubs in a number of municipalities, including Barnstable (Hyannis), Fall River, Greenfield, Holyoke, Lowell, New Bedford, Pittsfield, Springfield, Taunton, and Worcester (as of mid-2013). The common facilities facilitate transfers between the different services. RTA routes also connect with regional private carriers at stops in Framingham and Plymouth. In the cases of the Berkshire Regional Transit Authority (BRTA), Cape Cod Regional Transit Authority (CCRTA), Pioneer Valley Regional Transit Authority (PVTA), and Southeastern Regional Transit Authority (SRTA), private carrier regional service can be used to make local trips entirely within the boundaries of the transit authority service area. While RTA websites frequently have links to the websites of regional carriers that provide service within the RTA service areas, they typically do not provide specific information about those services, despite the fact that they can be utilized for local journeys. Marketing Much of the traveling public is unfamiliar with the many regional bus services operating in the commonwealth; an opportunity therefore exists to expand use of this mode through marketing. The widespread use of new Internet and smartphone technologies should be fully exploited to bring passengers into regional buses. Almost all the regional bus companies have their own websites, and these are accessible through the MassDOT website. However, the powerful, widely used Internet trip-planning application Google Transit currently utilizes the schedule of only one Massachusetts regional carrier. The sale of MBTA commuter rail tickets via smartphone has proved very popular since its initiation late in Regional carriers presently do not have smartphone ticketing available, which in addition to selling tickets can support marketing and potential synergies with other bus or rail services. Bus carriers presently offer deep discounts to riders using multi-ride fare media. On services with large numbers of commuters, the majority of riders utilize discount tickets. xiv CTPS

16 Executive Summary S.3.6 S.3.7 S.3.8 S.3.9 Coordination with Commuter Rail Fare System There are several communities that have both regional private carrier bus service and MBTA commuter rail service operating to and from Boston. CTPS passenger surveys show that the greatest amount of mixed usage (travelers alternating between the two types of service) takes place between Boston and Worcester. This is also the one corridor where both modes use the same terminal facility at the non-boston end of the route (Union Station in Worcester), where many commuters park-and-ride or make connections from local transit. A joint-ticketing system (in which a purchased ticket could be used for either bus or rail) would provide more trip choices for riders traveling between the two urban areas. The smartphone ticketing system recently implemented by the MBTA could be a potential method for implementing a joint-ticketing system with private-carrier buses.. Coordination with the National Bus Network Greyhound, Peter Pan, and Plymouth & Brockton are part of the National Bus Traffic Association (NBTA) ticketing network and can sell through-tickets to any location in the national bus network. Acquiring through-ticketing capability is also possible for smaller regional carriers and RTAs. Funding Available Massachusetts receives federal 5311(f) funds that are expended exclusively to support intercity bus service. Currently, Plymouth & Brockton receives an operating subsidy for off-season service on outer Cape Cod, and Peter Pan has received capital funds for terminal modernization and vehicles. Other federal grant programs that are also available for other transportation modes might be utilized for regional bus service. An example of using these broader funding programs to support regional bus service is the use of Congestion Mitigation and Air Quality Improvement (CMAQ) Program funding by New Hampshire to build new regional bus facilities and partially fund the startup of new commuter bus services. Peer Comparison Most states now provide 5311(f) operating subsidies to at least one intercity regional carrier in their state. Most private carrier commuter bus operations are in the Northeast, and levels of state support of these services vary greatly, ranging from no support to both capital and operating subsidies. Massachusetts eliminated operating subsidies for private commuter bus service several years ago. However, capital support is being provided; 30 new buses are being acquired which will be allocated to both commuter routes and longer-distance regional routes. CTPS xv

17 Massachusetts Regional Bus Study S.3.10 Boston Terminal Issues The South Station bus terminal operates close to capacity during peak hours; the available capacity varies by carrier. In most cases, additional commuter trips could only be accommodated during the earlier and later parts of the peak period, but not during the busiest half-hour. Available off-peak capacity at South Station also varies by carrier. S.3.11 Regulations Interstate service that crosses state lines has been largely deregulated at the federal level (except for issues of safety and insurance) since The state still has in place a requirement for carriers to hold Certificates of Public Convenience and Necessity (CPCNs) for services operating entirely within the state; it has no such requirement for a service that crosses a state line, even if the route provides significant service within the state. There appear to have been very low levels of CPCN requests for new or changed intrastate services in recent years. Local municipalities can regulate the use of their sidewalks and parking locations, and this has had an impact on curbside boarding in Boston. The City has continued to allow curbside boarding only for commuter routes, which, by their nature, have very short dwell times, and it has taken legal action against intercity carriers attempting to use curbside stops as terminals with longer dwell times. S.4 Summary of Recommendations Based on review of existing conditions, trends in travel markets and service strategies, and practices in other states, this study identified possible action items for the Commonwealth to consider for maintaining, improving, and possibly expanding the services constituting the regional bus system: The average age of the bus fleet should be brought down to six years. The 30 new buses being procured by the Commonwealth are a first step toward that objective. Given a fleet of 95 buses (the number required to provide the existing level of service within the state), maintaining an average age of six years would require replacing vehicles at the rate of eight per year. The Commonwealth should work with carriers on developing an annual equipment procurement plan. Prominent signage, along with route and schedule information, should be in place at all bus stops. Park-and-ride lots that regularly reach capacity should be considered for possible expansion. xvi CTPS

18 Executive Summary Passenger amenities at park-and-ride lots should be improved. While central stops in most urban areas in the state are made at RTA intermodal centers, which provide shelter, restrooms, and some food options for waiting passengers, the Newburyport park-and-ride facility is the only large park-and-ride facility with such amenities. Building similar facilities at other park-and-ride stops with frequent service and good ridership should be a goal for the state. Peak-period capacity at South Station should be expanded by increasing the number of direct trips operated to Logan Airport and by operating additional commuter trips to the Back Bay or perhaps new trips to the Longwood Medical Area. Transporting airport and Back Bay customers on their own peak-period buses would free up capacity for buses that continue to serve South Station. Construction of a midday layover storage yard in Boston, which would simplify operations for existing services and reduce deadhead moves to carrier facilities outside of Boston, should be considered. Regional bus routes entirely within RTA service areas should be promoted by RTAs on their websites and trip planners. Google Transit s trip planner should include schedule data for all Massachusetts regional bus carriers. MassDOT should take the lead in making these data available to Google in the required format. MassDOT should also include regional bus service in any new statewide initiatives to facilitate trip planning by travelers. Carriers should consider supporting smartphone ticketing. Coordination with the MBTA s smartphone ticketing initiative should be encouraged. A trial program of joint ticketing for regional bus and commuter rail services should be encouraged. It would benefit the most customers in the Boston Worcester corridor. If this were successful, other markets such as Kingston/Plymouth Boston and Newburyport Boston could be explored for possible joint ticketing. Offering introductory, discounted single tickets with a price similar to the per-ride price of multi-ride tickets should be considered as a way to attract new riders to low-profile services. These single tickets could be offered as part of short-term promotional efforts and should be considered as a method to market and increase ridership on some services. Surveys of passengers on the Boston-based routes suggest that users of the New Bedford Boston service could benefit from NBTA throughticketing with other carriers. NBTA has a program that allows rural RTAs CTPS xvii

19 Massachusetts Regional Bus Study to join the NBTA network; through-ticketing with the mostly rural Franklin Regional Transit Authority (FRTA) and Berkshire Regional Transit Authority (BRTA) services in western Massachusetts may have the greatest potential. xviii CTPS

20 1.1 Background 1 Introduction The private carrier regional bus network in Massachusetts that is examined in this study consists of the state s intercity and commuter services; some services of both kinds extend outside the state. This network has seen a reduction in both communities served and the number of bus operators providing service over the past 30 years. Operating-subsidy programs offered in the past are no longer available. However, capital subsidies in the form of new vehicles have been provided from time to time, though not on a consistent basis. Capital assistance has also been provided to build park-and-ride facilities through MassDOT and its predecessors, and to build intermodal facilities in urban areas through regional transit authorities (RTAs). Further reductions in service and attrition of carriers may occur in the future. This study examines changes that have taken place in regional bus service in Massachusetts since 1980 and discusses probable reasons for those changes. It suggests measures and opportunities for the retention of important routes, improvement of existing service, and expansion of the network in the future. What the capital needs would be of an improved and expanded regional bus network, including vehicles, stops, stations, and parking facilities, is also discussed. In addition, the study considers the potential for RTAs to provide feeder service to the intercity bus network, as well as the possibility of using Massachusetts Bay Transportation Authority (MBTA) fare media on regional bus services. 1.2 Study Objectives This study will look at how existing regional bus services that provide service within Massachusetts have changed since 1980, identify the reasons for the changes, and examine how these regional services relate to rail and local bus services. The study will look at both intrastate and interstate bus services. How interstate services have served intrastate trips in both the past and present will 19 CTPS

21 Massachusetts Regional Bus Study be discussed, as well as the degree to which they constrain the potential for expanded intrastate services by using existing infrastructure (such as gates at South Station Transportation Center). Based on these examinations of regional bus services, the study will identify issues that have historically prevented the retention or expansion of important services. It will suggest measures that could be implemented in the future, including possible funding support, to better meet the needs of unserved and underserved markets, foster desirable system growth, and promote improved mobility options in the state. 1.3 Organization of This Report Chapter 2 reviews the existing regional bus network, including how it has evolved in recent decades and how those changes relate to changes in RTA bus, commuter rail, and Amtrak services. (For details of coverage, see Chapter 6.) Chapter 3 summarizes existing state and federal regulations that apply to regional bus operations. Chapter 4 describes the existing operations of Boston terminal facilities, including the South Station bus terminal. Chapter 5 describes the bus fleet in use by Massachusetts-based carriers for fixed-route bus service. Chapter 6 reviews the existing regional bus and rail network coverage. Chapter 7 reviews existing and potential new methods to market regional bus service. This chapter also contains the results of a CTPS survey of regional bus passengers on in-state routes. Chapter 8 reviews existing state and federal funding programs that are or could be utilized to support regional bus service. A peer review of other state funding programs is also included. Chapter 9 summarizes other services provided by the private carrier bus industry in Massachusetts. The appendix includes a detailed summary of route rights presently held by private carriers in Massachusetts. 20 CTPS

22 23 The Regional Bus Network: Recent Evolution and Its Interactions with RTA Services This chapter provides a review of the Massachusetts regional bus network and of other, related components of the regional transportation network. The regional network includes intercity services connecting urban areas throughout the state, intercity services that continue into adjacent states, and commuter express bus services. The chapter begins with a description of the existing regional bus network, including ridership, and brief overviews of local fixedroute transit service and passenger rail service. It then describes the changes that have taken place since 1980 in the regional bus network, in RTA services in response to the changes in the regional bus network, and in the passenger rail network. It then identifies the communities where both regional bus and commuter rail service to Boston continue to operate even after the service changes previously described. Following the service descriptions is a summary of the interactions between regional private carrier and RTA bus services and facilities and of local and regional service connections between RTAs. The next sections discuss parking facilities and potential use of a standard mobile-device-based fare payment media that could be shared by the regional bus carriers and potentially be used to integrate fare payment with the MBTA s fare payment system. 2.1 Existing Regional Network There are presently 18 private carriers providing fixed-route regional bus service in Massachusetts. Much of the route network is focused on service to Boston, with additional services centered on Springfield, Worcester, and Cape Cod. Carriers range from large national and regional operators which own hundreds of vehicles to small operators with fleets of fewer than 20 buses. Services range from routes operating 20 or more daily round-trips to routes with only a single round-trip during peak commute hours. The services provided by these 18 private carriers in Massachusetts and New England are depicted graphically in Figures 1, 2, and 3, and these services are summarized in Tables 1 and CTPS

23 SILVER LINE SL4 & SL5 To Nashua To Salem, Concord Londonderry, Manchester To Portland To Portsmouth and Portland To Albany To Albany To Albany Williamstown Pittsfield Lenox Lee Stockbridge Great Barrington Sheffield To Danbury 90 Northampton Agawam To White River Jct. Greenfield Deerfield Holyoke seasonal Springfield To Hartford To Hartford, Washington DC To St. Albans Amherst South Hadley Chicopee Massachusetts State Transit Map Kendal Green Hastings Silver Hill Lincoln Concord W. Concord S. Acton Wellesley Wellesley Farms Farms Littleton/495 Wellesley Wellesley Hills Hills Ayer Wellesley Wellesley Square Square Shirley Natick W. Natick N. Leominster Framingham Fitchburg Ashland Southborough Westborough Westborough Grafton Grafton 90 WACHUSETT Leominster WORCESTER Worcester 190 Millbury 2 Acton Framingham 146 2A Newton RIVERSIDE D Concord NEEDHAM HEIGHTS Tyngsborough BOSTON COLLEGE B 495 Belmont Waverley Waltham Brandeis/Roberts Newtonville W. Newton Auburndale Wash. St CLEVELAND CIR C Harvard Ave ALEWIFE GREEN LINE 95 Haverhill Methuen HAVERHILL 3 Bradford Lawrence Lawrence Groveland Andover Andover Newburyport Georgetown Lowell NEWBURYPORT LOWELL 93 Ballardvale 97 N. Wilmington Rowley ROCKPORT Boxford N. Billerica Reading Topsfield Ipswich Gloucester W. Gloucester 28 Wakefield Hamilton/ Wilmington Wenham Manchester Greenwood Anderson/Woburn N. Beverly Beverly Farms Melrose Highlands Prides Crossing 1 Mishawum Montserrat 95 Melrose/Cedar Park Winchester Center Georgetown Peabody Beverly OAK Wyoming Hill Salem Wedgemere GROVE Swampscott 93 Malden Lynn W. Medford Center River Works Wellington Chelsea WONDERLAND Sullivan Revere Beach Square Beachmont 1 Suffolk Downs Community LECHMERE College Orient Heights Harvard Wood Island Central NORTH Science Park/ Airport STATION West End E Kendall/MIT *BOWDOIN C AIRPORT Charles/MGH Haymarket TERMINALS Government B Aquarium A Center Logan State International Airport Park St GREEN LINE GREEN LINE Porter Square Davis RED LINE Yawkey Fenway Longwood Prudential BACK BAY MATTAPAN Downtown Crossing Chinatown SOUTH STATION Tufts Med Symphony Herald St Northeastern Museum Fine Arts E. Berkeley St Longwood Med Mass. Union Park St Broadway Brigham Circle Ave Newton St Ruggles Worcester Sq HEATH E Roxbury Mass. Ave Crossing Andrew Lenox St Jackson Sq Melnea Cass Stony Brook DUDLEY Green St SQUARE JFK/UMass FOREST Newmarket HILLS Uphams Savin Corner Hill Four Corners/ Fields Cnr Geneva Ave Shawmut ASHMONT GREEN LINE SL5 SL4 RED LINE DESIGN CENTER Woodland Woodland Waban Eliot Newton Newton Highlands Highlands Newton Centre Chestnut Hill Reservoir Beaconsfield Wash. Sq Coolidge Brookline Hills Cnr Cnr BU Central Brookline Village St. Marys BU East Needham Center Kenmore Needham Junction Hynes Copley Hersey Arlington W. Roxbury Roxbury Highland *Boylston Bellevue Bellevue Roslindale Roslindale Village Village ORANGE LINE BLUE LINE Courthouse World Trade Ctr Silver Line Way RED LINE KINGSTON Subway Silver Line Free shuttle bus service provided by Massport Accessible station. All MBTA bus and ferry services are accessible. Transfer station Talbot St North Quincy Hyde Park Morton St MATTAPAN Wollaston Blue Hill HIGH-SPEED LINE Ave Quincy Center Quincy Readville Fairmount Adams Endicott 93 Route 128 BRAINTREE 3 Cohasset Provincetown Dedham Corp. Center Canton Junction Islington 95 Holbrook/ S. Weymouth Canton Center 24 Randolph Norwood Depot Abington Sharon STOUGHTON Norwood Central Montello Whitman GREENBUSH Truro Windsor Gardens Foxboro Brockton 139 Marshfield Brockton (Special Plimptonville Mansfield Hanson Events Only) W. Bridgewater Walpole Campello Attleboro Norfolk Easton 138 Bridgewater Kingston Franklin/Dean College S. Attleboro Raynham Plymouth FORGE PARK/495 MIDDLEBOROUGH/ PLYMOUTH Providence Providence Taunton 140 LAKEVILLE T.F. Green Wareham Bourne 6 WICKFORD JUNCTION New Bedford 195 Barnstable Central Ave Valley Rd Capen St Cedar Grove Butler Milton Maverick 93 SL2 SL1 Weymouth Landing/ E. Braintree E. Weymouth Halifax W. Hingham Nantasket Jct Rockland N. Scituate 28 NOTES: October 2012 v.1 LEGEND Commuter rail Regional bus route Regional bus stop Amtrak service Amtrak station Terminus station Customer Communications & Travel Information , , TTY Web site: MBTA Transit Police: , TTY Elevator/escalator/lift updates: *Boylston: Accessible for Silver Line only *Bowdoin: Open 5:15 AM to 6:30 PM weekdays only Harwich 6 Eastham Wellfleet Orleans To NYC, Washington DC Fall River Fairhaven Falmouth CTPS Figure 1 Massachusetts Transit Map Massachusetts Regional Bus Study

24 Egremont Alford Mount Washington Amesbury Merrimac Salisbury Coach Co. West Newburyport Haverhill Newbury Peter Pan 95 Newbury Clarksburg Monroe Boston Express Georgetown Peter Pan Methuen Lawrence 97 Rowley North Rowe 7 Florida Adams Heath Colrain Northfield Warwick Royalston 93 Winchendon Dunstable Dracut NorthBoxford Ipswich Ashby Williamstown Townsend Pepperell Rockport Greyhound Andover Ashburnham Lowell Adams Charlemont Andover Topsfield MVRTA New Shelburne 91 Gill Hamilton Ashford Erving Essex 28 Savoy Orange Buckland Fitchburg Lunenberg Groton Tewksbury 1 Wenham Hawley Athol Gardner Westford North Chesire Reading Montague Templeton Wendell Shirley Ayer Beverly 495 Billerica Gloucester Deerfield 3 Reading Westminster Leominster Windsor Plainfield Ashfield Littleton Carlisle Peabody Coach Co. 2 Burlington Conway Harvard Bedford Wakefield Salem Hubbardston Lancaster Acton Marblehead Boxborough 2A Lynn 1 Pittsfield Leverett Cummington Sterling Goshen Petersham Concord Swampscott New 116 Hinsdale Peru Whately Salem Princeton Melrose Yankee 2 7 Bolton Stow Barre Maynard Lincoln Everett Revere Medford Malden Worthington Peter Pan Nahant Lenox Hatfield Peter Pan Clinton Rutland Waltham Chelsea Chesterfield Washington Hadley Pelham Berlin Hudson Sudbury 95 Watertown Winthrop Peter Pan Middlefield Greyhound 9 Hardwick Oakham Holden Boylston Marlborough 20 Northampton Peter Pan New Northborough South- Newton Boston 90 Braintree Lee Chester Megabus Paxton borough P&B Hull Becket Westborough Peter Pan Peter Pan Ware West North Belchertown Great Granby South Brookfield Brookfield Peter Pan Worcester Natick Bloom Needham Cohasset Greyhound Greyhound Quincy DATTCO Barrington Ashland 90 Southampton Hadley Peter Pan Sherborn Otis Holyoke Spencer Leicester Dover Milton Greyhound Hopkinton Monterey Peter Pan East 93 Chicopee Ludlow Palmer Warren Brookfield Millbury Norwood Grafton Holliston Braintree Hingham Scituate Greyhound 7 Blandford Megabus Upton Millis Canton Russell 90 Sturbridge 146 Norwell Milford Holbrook New Westfield Spring- Peter Pan West 291 Medway 3 Sandisfield Brimfield Sutton Charlton Walpole Avon field Oxford Hanover Marlborough Tolland Springfield Norfolk Sharon Granville seasonal Monson 95 Brockton P&B Sheffield 91 Pembroke East 84 Uxbridge Mendon Whitman 139 Southwick Agawam Longmeadow Longmeadow Dudley Douglas Wrentham East Hampden Wales Foxborough 24 Webster Easton Blackstone West Bridgewater Duxbury Bridgewater West Stockbridge Stockbridge Richmond Stockbridge Hancock Lanesborough Tyringham Carrier Dalton Huntington Montgomery Westhampton Williamsburg Easthampton Bloom Bus Line Inc. Bolt Bus Boston Express C & J Coach Company Concord Coach Lines Dartmouth Coach DATTCO Fung Wah Greyhound Limoliner Lucky Star Megabus Merrimack Valley Regional Transit Authority Peter Pan Bus Lines Plymouth & Brockton World Wide Bus Yankee Line Greenfield Leyden Sunderland Bernardston Peter Pan Greyhound Megabus Amherst Shutesbury Wilbraham Phillipston Holland Brookfield Southbridge Bolt Bus Fung Wah Greyhound Limoliner Lucky Star Megabus Peter Pan Bus Lines World Wide Bus Auburn Regional bus route Regional bus stop West Boylston Shrewsbury Northbridge Peter Pan Commuter rail line Amtrak station Steamship Authority ferry route Millville Hopedale Tyngsborough Framingham Bellingham Chelmsford Franklin Peter Pan Greyhound Wayland Plainville Boston Express Concord Coach Dartmouth Coach Greyhound Megabus Weston Seekonk Wellesley Medfield Lexington Arlington Belmont Dedham Westwood Wilmington Woburn Mansfield Winchester Somerset Somerville Cambridge Brookline Stoneham Randolph Stoughton Fall River 24 Groveland 195 Weymouth Abington Bloom Bridgewater Halifax Kingston Norton Plympton Raynham Attleboro Taunton Middleborough Plymouth Carver Peter Pan 495 Peter Pan Rehoboth Dighton Berkley Lakeville DATTCO Wareham Swansea Freetown Rochester Peter Pan Megabus Westport Middleton Lynnfield Saugus New Bedford Dartmouth Danvers Rockland Acushnet Hanson Peter Pan Megabus Coach Co. Concord Coach C&J Greyhound Manchester Marion North Attleboro Mattapoisett Fairhaven Gosnold Marshfield Chilmark Tisbury West Tisbury 3 Bourne P&B Sandwich Barnstable Peter Pan 28 Mashpee Falmouth Oak Bluffs Edgartown 6 Logan Airport Boston Express C&J Concord Coach Darmouth Coach Greyhound P&B Peter Pan P&B Peter Pan Megabus Provincetown Yarmouth Dennis 6 P&B Brewster Harwich Nantucket Truro Eastham Orleans Chatham Wellfleet CTPS Figure 2 Massachusetts Regional Bus Routes Massachusetts Regional Bus Study

25 To Montreal MAINE To Caribou Calais Perry Pembroke Carrier Boston Express C & J Coach Company Concord Coach Lines Cyr Bus Lines Dartmouth Coach Greyhound Megabus Peter Pan Bus Lines Yankee Trails Other To Saratoga Springs To Albany Burlington Bennington 89 Bellows Falls Brattleboro VERMONT Montpelier White River Jct Lincoln North Conway Ossipee Center Plymouth 25 Harbor New Hanover Hampton Meredith Keene New London 89 NEW HAMPSHIRE Franconia Littleton 93 Nashua Berlin Gorham Pinkham Notch Tilton Concord Dover 16 Durham Manchester 93 Jackson Derry Conway Londonderry Salem 95 Plaistow 95 Portsmouth Lewiston 495 Portland 95 Waterville Belfast Augusta Waldoboro 1 Rockport 95 Damariscotta Wiscasset Bath Brunswick 1 Bangor 1A Searsport Lincolnville Camden Hancock Sullivan Bar Harbor 1 Whiting East Machias Jonesboro Columbia Milbridge Gouldsboro To Albany MASSACHUSETTS Worcester Boston To NYC Springfield Caanan 44 Winsted Torrington Storrs Farmington UConn 8 New Hartford Britain CONNECTICUT Waterbury 84 Danbury Southbury 91 New Haven Mohegan Sun Foxwoods New London 95 2 Mystic 146 Providence T.F. Green Portsmouth Middleton Newport RHODE ISLAND To NYC 95 Stamford Bridgeport CTPS Figure 3 New England Regional Bus Routes Massachusetts Regional Bus Study

26 Regional Bus Network Several of the larger carriers are members of the National Bus Traffic Association (NBTA) and can sell through-tickets to locations throughout the United States and Canada. Smaller carriers in the state are typically not part of this group and operate service primarily focused on commuters; in some cases service is limited to one city-pair. In addition to these private carrier services, the Merrimack Valley Regional Transit Authority (MVRTA) operates a Methuen Boston commuter bus service, and this MVRTA route is shown in Figure 2. Also, the Massachusetts Port Authority (Massport) sponsors operation of the Logan Express service to Logan Airport from parking facilities in Peabody, Woburn, Framingham, and Braintree. Both MVRTA and Massport utilize contractors to deliver these services. These MVRTA and Massport services are the only public agency bus services in Massachusetts that utilize over-the-road coaches, which are characteristic of intercity service. Regional bus routes serve 61 cities and towns in the commonwealth. Stop locations in these communities range in size from the major intercity bus terminal at South Station in Boston to simple flag stops alongside roadways with little identification. Park-and-ride facilities are provided at many stop locations, but the size of these lots and the amenities offered vary greatly. The municipalities served are: Acton, Agawam (seasonal service), Amherst, Andover, Barnstable, Boston, Bourne, Boxford, Brockton, Cambridge, Chicopee, Concord, Deerfield, Duxbury, Eastham, Easton, Fairhaven, Fall River, Falmouth, Framingham, Georgetown, Great Barrington, Greenfield, Groveland, Harwich, Haverhill, Holyoke, Kingston, Lawrence, Lee, Lenox, Leominster, Lowell, Marshfield, Methuen, Millbury, New Bedford, Newburyport, Newton, Northampton, Orleans, Peabody, Pittsfield, Plymouth, Provincetown, Raynham, Rockland, Sheffield, South Hadley, Southborough, Springfield, Stockbridge, Taunton, Topsfield, Truro, Tyngsborough, Wareham, Wellfleet, West Bridgewater, Williamstown, and Worcester. In most of these communities fixed-route local bus service is also provided by an RTA. In six of these communities Boxford, Georgetown, Groveland, Sheffield, Topsfield, and West Bridgewater the RTA offers only demandresponse service. The only fixed-route service in these six communities is offered by the private regional carrier. Passenger rail service in Massachusetts includes the extensive MBTA commuter rail network as well as several Amtrak routes. Amtrak has station stops in Boston, Westwood, Woburn, Haverhill, Framingham, Worcester, Springfield, and Pittsfield. Amtrak also serves Amherst at this time, but the Knowledge Corridor project currently under construction will replace service to Amherst with restored service to Northampton and Greenfield. CTPS 25

27 Massachusetts Regional Bus Study Table 1 Intercity and Commuter Bus Routes Operating to the Boston Area Monday Carrier/Route Thursday Round- Trips Friday Round- Trips Saturday Round- Trips Sunday Round- Trips National Bus Ticketing? Bloom Boston West Bridgewater Raynham Taunton No Bolt Boston New York, NY No Boston Philadelphia, PA No Boston Express Boston Tyngsborough Nashua, NH Manchester, NH Yes Boston Salem, NH Londonderry, NH Yes C & J Boston Newburyport Portsmouth, NH Dover, NH Yes Coach Company Boston Newburyport Plaistow, NH 6 6 None None No Boston Peabody Topsfield Boxford Georgetown Haverhill 2 2 None None No Concord Coach Boston Concord, NH Yes Boston Portland, ME Yes Dartmouth Coach Boston Hanover, NH No DATTCO Boston Taunton New Bedford Fairhaven No (Cont.) 26 CTPS