APPENDIX 1 Canada Cash Reward- POS Canada. For any questions, please contact Updated November 1, Canada Cash Reward

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1 Updated November 1, 2017 APPENDIX 1 Canada Cash Reward- POS Canada. For any questions, please contact agencyweb@aircanada.ca Last Ticketing date: No restrictions Last Outbound date: No restrictions Canada Cash Reward Origin/Destination: Point of Origin: Carriers: Cash Reward: Applicable to tickets for travel wholly within Canada. Canada Air Canada Carriers. The Canada Cash Reward applies to bookings made at aircanada.com/agents or ac2u certified channels, or Air Canada Web link or via GDS. Cash Reward paid via BSP Settlement process. Canada Cash Reward: Ticketing: Booking Classes Tango (TG) Flex (FL) Latitude Prem Y Business J/C/D/Z/P 4% O/E/N 4% Y/B 4% M/U/H/Q/V/G/W 3% 4% S/T/L/A/K 2% Flight Pass (web) 4% 4% 4% 4% 4% No Tour Code required. The incentive must be entered in the commission box at time of ticketing on GDS bookings. s applied automatically when booked at aircanada.com/agents or ac2u certified channels, or Air Canada Web link. Cannot be claimed retroactive. Applicable to new tickets and adcol only. Published fare rules apply including one-way and returns. If eligible classes are combined, the highest incentive applies to the entire ticket. If a booking class (not eligible) is combined with another booking class (eligible), the eligible booking class incentive applies on the entire ticket. Open Jaw/combination permitted between Canada and other services. The lowest incentive will apply on all services with the exception of an open jaw between Canada and USA. In that case, the highest incentive will apply. Cash Reward to be calculated against applicable fare, surcharges, stopover charges and all elements shown in the fare calculation and fare boxes of the ticket. This excludes taxes, international surcharges and all fees entered in the tax boxes. Cash Reward will be recalled if the ticket is refunded or cancelled. Agency is responsible for collection of all applicable taxes, fees/charges and surcharges valid at time of ticketing. When customer has requested a return trip itinerary, Agency shall not issue two one-way tickets in lieu of a return ticket. Incorrect ticketing will result in a minimum $50 ticketing error fee. Cash Reward applies to Corporate Rewards contract tickets issued with a PN#. Not valid on tickets issued under corporate contracts identified with a corporate contract (CC) number or Star Alliance contract # in the tour code box, including tickets where no corporate discount is applied. Not valid on leisure and group nets, Altitude, industry reduced rates, Air Canada Vacations, or other discount program fares. No fare (IT/BT) ticketing is not permitted on published fares. Valid on flight pass (except corporate flight pass with a CC number) on Web only. For exchanged tickets: Cash Reward applies to additional collection (fare difference) but does not apply to any change fee. The tour code must be entered on any exchanged ticket if there was a commission claimed on the original ticket. This applies in all cases including those when no commission is claimed on the exchanged ticket (i.e. no additional collection). If an exchanged ticket is issued for a different service (using a different Tour Code), the Tour code for the applicable service of the newly ticket must be used. 1

2 APPENDIX 2 Transborder Cash Reward- Tour Code USA4- POS Canada. For any questions, please contact agencyweb@aircanada.ca Last Ticketing date: No restrictions Last Outbound date: No restrictions Transborder Cash Reward Origin/Destination: Point of Origin: Carriers: Cash Reward: Transborder Cash Reward: Applicable to tickets for travel between Canada and the United States of America (including Hawaii and Alaska). Canada, United Sates of America (including Hawaii and Alaska). Air Canada Carriers. The Transborder Cash Reward applies to bookings made at aircanada.com/agents, ac2u certified channels, Air Canada Web link or via GDS. The Cash Reward applies only when all segments of the ticket are operated by Air Canada Carriers and marketed/plated Air Canada (014). Certain restrictions apply as detailed below. Cash Reward paid via BSP Settlement process. Booking Classes Tango (TG) Flex (FL) Latitude Prem Y Business J/C/D/Z/P 4% O/E/N 4% Y/B 4% M/U/H/Q/V/G/W 3% 4% S/T/L/A/K 2% Flight Pass (web) 4% 4% 4% 4% 4% Ticketing: No Tour Code required. The incentive must be entered in the commission box at time of ticketing on GDS bookings. s applied automatically when booked at aircanada.com/agents or ac2u certified channels, or Air Canada Web link. Cannot be claimed retroactive. Applicable to new tickets and adcol only. All segments of the ticket must be marketed and operated by Air Canada Carriers. Plating carrier must be AC 014. If eligible classes are combined, the highest incentive applies to the entire ticket. If a booking class (not eligible) is combined with another booking class (eligible), the eligible booking class incentive applies on the entire ticket. Open jaw/combination permitted with service Canada. The highest incentive will apply. Published fare rules apply including one-way and returns. Cash Reward to be calculated against applicable fare, surcharges, stopover charges and all elements shown in the fare calculation and fare boxes of the ticket. This excludes taxes, international surcharges and all fees entered in the tax boxes. Cash Reward will be recalled if the ticket is refunded or cancelled. Agency is responsible for collection of all applicable taxes, fees/charges and surcharges valid at time of ticketing. When customer has requested a return trip itinerary, Agency shall not issue two one-way tickets in lieu of a return ticket. Incorrect ticketing will result in a minimum $50 ticketing error fee. Cash Reward applies to Corporate Rewards contract tickets issued with a PN#. Not valid on tickets issued under corporate contracts identified with a corporate contract (CC) number or Star Alliance contract # in the tour code box, including tickets where no corporate discount is applied. Not valid on leisure and group nets, Altitude, industry reduced rates, Air Canada Vacations or other discount program fares. Interline not permitted. No fare (IT/BT) ticketing is not permitted on published fares. Valid on flight pass (except corporate flight pass with a CC number) on WEB only. For exchanged tickets: Cash Reward applies to additional collection (fare difference) but does not apply to any change fee. A valid tour code must be entered on any exchanged ticket if there was a commission claimed on the original ticket. This applies in all cases including those when no commission is claimed on the exchanged ticket (i.e. no additional collection). If an exchanged ticket is issued for a different service (using a different Tour Code), the Tour code for the applicable service of the newly ticket must be used. 2

3 APPENDIX 3 SUN Time of Ticketing- Tour Code SUN4- POS Canada. For any questions, please contact agencyweb@aircanada.ca Last Ticketing date: No restrictions Last Outbound date: No restrictions SUN (Caribbean, Mexico & Central America) -Time of Ticketing Incentive Origin/Destination: Point of origin: Carriers: Time of Ticketing Incentive: Time of Ticketing: Applicable to tickets for travel between Canada and the Caribbean, Mexico & Central America as defined further in this Appendix. Canada, the Caribbean, Mexico & Central America as defined further in this Appendix. Air Canada Carriers. The SUN Time of ticketing applies to bookings made at aircanada.com/agents, ac2u certified channels, Air Canada Web link or via GDS. The Time of Ticketing applies only when all segments of the ticket are operated by Air Canada Carriers and marketed/plated Air Canada (014). Certain restrictions apply as detailed below. Time of Ticketing paid via BSP Settlement process. SUN Booking Classes J/C/D/Z/P 4% O/E/N 4% Y/B 4% M/U/H/Q/V 4% W/G/S/T/L/A/K 4% Flight pass (Web only) 4% Ticketing: Tour Code SUN4 must be entered in the tour code box of the ticket when booked in the GDS. The incentive must be entered in the commission box at time of ticketing on GDS bookings. s applied automatically when booked at aircanada.com/agents or ac2u certified channels, or Air Canada Web link. Cannot be claimed retroactive. Applicable to new tickets and adcol only. All segments of the ticket must be marketed and operated by Air Canada Carriers. Plating carrier must be AC 014. If eligible classes are combined, the lowest incentive applies to the entire ticket. Open jaw/combination permitted with service Canada. The lowest incentive will apply. The tour code SUN4 must be entered in the tour code box of the ticket when booked in the GDS. Published fare rules apply including one-way and returns. Time of Ticketing to be calculated against applicable fare, surcharges, stopover charges and all elements shown in the fare calculation and fare boxes of the ticket. This excludes taxes, international surcharges and all fees entered in the tax boxes. Time of Ticketing will be recalled if the ticket is refunded or cancelled. Agency is responsible for collection of all applicable taxes, fees/charges and surcharges valid at time of ticketing. When customer has requested a return trip itinerary, Agency shall not issue two one-way tickets in lieu of a return. Incorrect ticketing or failure to enter tour code number will result in a minimum $50 ticketing error fee. 3

4 APPENDIX 3 SUN Time of Ticketing- Tour Code SUN4- POS Canada (CONT D). Time of Ticketing applies to Corporate Rewards contract tickets issued with a PN#. Not valid on tickets issued under corporate contracts identified with a corporate contract (CC) number or Star Alliance contract number in the tour code box, including tickets where no corporate discount is applied. Not valid on leisure and group nets, Infant fares (not occupying a seat), Altitude, industry reduced rates, Air Canada Vacations or other discount program fares. Not valid on groups. No fare (IT/BT) ticketing is not permitted on published fares. Valid on flight pass (except corporate flight pass with a CC number) on WEB only. For exchanged tickets: Time of Ticketing applies to additional collection (fare difference) but does not apply to any change fee. A valid tour code must be entered on any exchanged ticket if there was a commission claimed on the original ticket. This applies in all cases including those when no commission is claimed on the exchanged ticket (i.e. no additional collection). If an exchanged ticket is issued for a different service (using a different Tour Code), the Tour code for the applicable service of the newly ticket must be used. AC Caribbean, Mexico & Central America defined as: Antigua, Aruba, Bahamas, Barbados, Belize, Bermuda, Cayman Islands, Costa Rica, Cuba, Curacao, Dominican Republic, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Mexico, Panama, Puerto Rico, Saint Lucia, Saint Maarten, St. Kitts and Nevis, St-Vincent, Trinidad and Tobago, Turks and Caicos Islands. 4

5 APPENDIX 4 Transatlantic Time of Ticketing- Tour Code ATL4- POS Canada. For any questions, please contact agencyweb@aircanada.ca Last Ticketing date: No restrictions Last Outbound date: No restrictions Transatlantic Time of Ticketing Incentive Origin/Destination: Point of origin: Applicable to Transatlantic tickets between Canada, U.S.A. and Europe, Middle East, India, Africa, Commonwealth of Independent States (C.I.S.) & Russia. Point of Origin India excluded (List of applicable countries on page 15). Canada, United States of America (including Hawaii and Alaska), Europe, Middle East, India, Africa, Commonwealth of Independent States (C.I.S.) & Russia. Point of origin India excluded (List of applicable countries on page 15). Participating Joint Venture Carriers: Air Canada Brussels Airlines United Airlines Inc. Austrian Airlines Inc. Deutsche Lufthansa AG Swiss International Airlines Limited The following lists those operating carriers other than AC, LH, LX, OS, SN or UA which can be used to take the online Time of Ticketing levels, so long as the marketing carrier is AC, LH, LX, OS, SN or UA. Air Canada rouge Eurowings Shuttle America Air Dolomite Exploits Valley Air Services Silver Airways Air Georgian ExpressJet Airlines Sky Regional Airlines Cape Air Germanwings SkyWest Airlines Chautauqua Airlines GoJet Airlines Swiss Global Air Lines City Line Helvetic Airways Swiss Railways Colgan Air Jazz Aviation LP Trans States Airlines CommutAir Mesa Airlines UA* operated by Amtrak 2A Deutsche Bahn AG Privatair United Express Edelweiss Air * (*must be plated LX or LH) Republic Airlines Welcome Air Time of Ticketing Incentive: The Transatlantic Time of Ticketing offers rates for both Joint Venture (JV) Online and Interline itineraries. A ticket is considered as Joint Venture (JV) Online when all segments of the ticket are marketed and operated by a Participating Joint Venture Carrier. Reduced Time of Ticketing Incentives are also available for tickets that include segments other than the Joint Venture Carriers. Certain restrictions apply as detailed below. 5

6 APPENDIX 4 Transatlantic Time of Ticketing- Tour Code ATL4 POS Canada (CONT D). Ticketing: Tour Code ATL4 must be entered in the tour code box of the ticket. The incentive must be entered in the commission box at time of ticketing on GDS bookings. s applied automatically when booked at aircanada.com/agents or ac2u certified channels, or Air Canada Web link. Cannot be claimed retroactively. Time of Ticketing paid via BSP Settlement process. Applicable to new tickets and adcol only. Plating carrier must be a Joint Venture Participating Carrier: AC 014, LH 220, LX 724, OS 257 or SN 082. Plating carrier must operate or market at least one transatlantic segment. For UA: CPA+ Time of Ticketing applies and may be used with segments using /8D02, /8D05, or any type /8DXX ticket designators (TD). If a combination of booking classes is included on the ticket, the lowest booking class on the transatlantic segment of the ticket will determine the incentive for the entire ticket regardless of the booking class used on the connecting segments. Open jaw/combination permitted with service Canada. The lowest incentive will apply. The tour code ATL4 must be entered in the tour code box of the ticket when booked in the GDS. Published fare rules apply including one-way and returns. Side Trip & End on End fares are permitted as per fare rules. Time of Ticketing to be calculated against applicable fare, surcharges, stopover charges and all elements shown in the fare calculation and fare boxes of the ticket. This excludes taxes, international surcharges and all fees entered in the tax boxes. Time of Ticketing will be recalled if the ticket is refunded or cancelled. Agency is responsible for collection of all applicable taxes, fees/charges and surcharges valid at time of ticketing. When customer has requested a return trip itinerary, Agency shall not issue two one-way tickets in lieu of a return. Incorrect ticketing or failure to enter tour code number will result in a minimum $50 ticketing error fee. Time of Ticketing applies to Corporate Rewards contract tickets issued with a PN#. Not valid on tickets issued under corporate contracts identified with a corporate contract (CC) number or Star Alliance contract number in the tour code box, including tickets where no corporate discount is applied. Not valid on leisure and group nets, Infant fares (not occupying a seat), Altitude, industry reduced rates, Air Canada Vacations or other discount program fares. Not valid on groups. No fare (IT/BT) ticketing is not permitted on published fares. Transatlantic Time of Ticketing not eligible for round the world fares/itineraries. Valid on flight pass (except corporate flight pass with a CC number) on WEB only. For exchanged tickets: Time of Ticketing applies to additional collection (fare difference) but does not apply to any change fee. A valid tour code must be entered on any exchanged ticket if there was a commission claimed on the original ticket. This applies in all cases including those when no commission is claimed on the exchanged ticket (i.e. no additional collection. If an exchanged ticket is issued for a different service (using a different Tour Code), the Tour code for the applicable service of the newly ticket must be used. 6

7 APPENDIX 4 Transatlantic Time of Ticketing- Tour Code ATL4 POS Canada (CONT D). Time of Ticketing Joint Venture (JV) Online: Joint Venture (JV) Online Booking Classes F 15% A 12% J/C/D/Z/P 7% O/E/N/G 7% Y/B 7% All other booking classes 4% Flight pass (Web only) 4% For Joint Venture (JV) Online rates to apply, the following conditions must be met: All segments of the ticket must be marketed and operated by a Joint Venture Carrier. List of applicable Operating carriers on page 12. Online rates can also be used for itineraries between Canada, Great Britain, Ireland or Amsterdam when connecting over LHR to British Airways so long as the plating carrier is AC 014 and the transatlantic segments are flown on AC. The online rate can also be applied to itineraries operated by Aer Lingus between LHR and Ireland (not including BFS) where an AC marketed flight number is used. Stopovers: JV Online: allowed. Time of Ticketing Joint Venture (JV) Interline: Joint Venture INTERLINE Booking Classes F/A/ J/C/D/Z/P 2% O/E/N/G 2% All other booking classes 1% For Joint Venture Interline s to apply, the following conditions must be met: Both transatlantic segments must be marketed and operated by a Joint Venture carrier. List of applicable operating carriers on page 12. No more than two segments can be on a carrier other than Joint Venture carriers, in each direction. Stopovers: JV Interline: allowed as per fare rule or maximum 24 hours if end-on-end fare combination is applied. 7

8 List of Eligible Countries (Sorted by country code) AD Andorra AE United Arab Emirates GQ Equatorial Guinea NG Nigeria AF Afghanistan GR Greece NL Netherlands AL Albania GW Guinea Bissau NO Norway AM Armenia HR Croatia OM Oman AO Angola HU Hungary PK Pakistan AT Austria BF Burkina Faso PL Poland AZ Azerbaïdjan IE Ireland PT Portugal BA Bosnia Herzegovina IL Israel QA Qatar BD Bangladesh IN India (permitted in ATL TOT only -Not valid on PAC TOT) RE Reunion BE Belgium IQ Iraq RO Romania BG Bulgaria IR Iran RS Republic de Serbia BH Bahrain IS Iceland RU Russia BI Burundi IT Italy RW Rwanda BJ Benin JO Jordan SA Saudi Arabia BW Botswana KE Kenya SC Seychelles BY Belarus KG Kyrgyzstan SD Sudan CD Dem. Republic of Congo KM Comoros SE Sweden CF Central Africa Republic KW Kuwait SH Sainte-Hélène CG Congo KZ Kazakhstan SI Slovenia CH Switzerland LB Lebanon SK Slovakia CI Cote d Ivoire LI Liechtenstein SL Sierra Leone CM Cameroun LK Sri Lanka SM San Marino CV Cap Verde LR Liberia SN Senegal CY Cyprus LS Lesotho SO Somalia CZ Czech Republic LT Lithuania ST Sao Tome and Principe DE Germany LU Luxembourg SY Syria DJ Djibouti LV Latvia SZ Swaziland DK Denmark LY Libyan Arab Jamahiriya TD Chad DZ Algeria MA Morocco TG Togo EE Estonia MC Monaco TJ Tajikistan EG Egypt MD Republic of Moldavia TM Turkmenistan ER Eritrea ME Montenegro TN Tunisia ES Spain MG Madagascar TR Turkey ET Ethiopia MK Macedonia former Yugos TZ Tanzania Fl Finland ML Mali UA Ukraine FR France MR Mauritania UG Uganda GA Gabon MT Malta UZ Uzbekistan GB Great Britain MU Mauritius VA Vatican City GE Georgia MV Maldives YE Yemen GH Ghana MW Malawi YT Mayotte GI Gibraltar MZ Mozambique ZA South Africa GM Gambia NA Namibia ZM Zambia GN Guinea NE Niger ZW Zimbabwe 8

9 APPENDIX 5 Pacific Time of Ticketing- Tour Code PAC4 POS Canada. For any questions, please contact agencyweb@aircanada.ca Last Ticketing date: No restrictions Last Outbound date: No restrictions Trans-Pacific Time of Ticketing Incentive Origin/Destination: Point of Origin: Online Carriers: Time of Ticketing Incentive: Ticketing: Applicable to Trans-Pacific tickets for travel between Canada/USA and Asia, South East Asia and South Pacific (as defined further in this appendix). Travel to/from eligible Transatlantic countries (incl. India) are applicable with ATL TOT rates only. Canada, United States of America (including Hawaii and Alaska), Asia, South East Asia and South Pacific (as defined further in this appendix). Air Canada Carriers. The Trans-Pacific Time of ticketing offers rates for both Online and Interline itineraries. A ticket is considered as Air Canada Online when all segments of the ticket are operated by Air Canada Carriers and marketed/plated Air Canada (014). Reduced Time of Ticketing Incentives are also available for tickets that include segments other than on Air Canada. Certain restrictions apply as detailed below. Time of Ticketing paid via BSP Settlement process Tour Code PAC4 must be entered in the tour code box of the ticket. The incentive must be entered in the commission box at time of ticketing on GDS bookings. s applied automatically when booked at aircanada.com/agents or ac2u certified channels. Cannot be claimed retroactive. Applicable to new tickets and adcol only. Plating carrier must be AC 014. If a combination of booking classes is included on the ticket, the lowest booking class on the transpacific segment of the ticket will determine the incentive for the entire ticket regardless of the booking class used on the connecting segments. Open jaw/combination permitted with service Canada. The lowest incentive will apply. The tour code PAC4 must be entered in the tour code box of the ticket when booked in the GDS. Published fare rules apply including one-way and returns. Time of Ticketing to be calculated against applicable fare, surcharges, stopover charges and all elements shown in the fare calculation and fare boxes of the ticket. This excludes taxes, international surcharges and all fees entered in the tax boxes. Time of Ticketing will be recalled if the ticket is refunded or cancelled. Agency is responsible for collection of all applicable taxes, fees/charges and surcharges valid at time of ticketing. When customer has requested a return trip itinerary, Agency shall not issue two one-way tickets in lieu of a return ticket. Incorrect ticketing or failure to enter tour code number will result in a minimum $50 ticketing error fee. Time of Ticketing applies to Corporate Rewards contract tickets issued with a PN#. Not valid on tickets issued under corporate contracts identified with a corporate contract (CC) number or Star Alliance contract number in the tour code box, including tickets where no corporate discount is applied. Not valid on leisure and group nets, Infant fares (not occupying a seat), Altitude, industry reduced rates Air Canada Vacations, or other discount program fares. Not valid on groups. No fare (IT/BT) ticketing is not permitted on published fares. Pacific Time of Ticketing not eligible for round the world fares/itineraries. Valid on flight pass (except corporate flight pass with a CC number) on WEB only. For exchanged tickets: Time of Ticketing applies to additional collection (fare difference) but does not apply to any change fee. A valid tour code must be entered on any exchanged ticket if there was a commission claimed on the original ticket. This applies in all cases including those when no commission is claimed on the exchanged ticket (i.e. no additional collection). If an exchanged ticket is issued for a different service (using a different Tour Code), the Tour code for the applicable service of the newly ticket must be used. 9

10 APPENDIX 5 Pacific Time of Ticketing- Tour Code PAC4 POS Canada (CONT D). Time of Ticketing Online: Pacific -ONLINE Booking Classes J/C/D/Z/P 6% O/E/N/Y/B/M 6% All other booking classes 3% Flight pass (Web only) 4% For Pacific Online s to apply, the following conditions must be met: All segments of the ticket must be marketed and operated by Air Canada Carriers. Time of Ticketing Interline: Pacific -INTERLINE Booking Classes J/C/D/Z/P 3% O/E/N/Y/B/M 3% All other booking classes 1.5% For Pacific Interline s to apply, the following conditions must be met: All Trans-Pacific segments must be flown on Air Canada or Air Canada rouge marketed and operated flights. No more than two segments can be on another carrier in each direction. Asia, South East Asia and South Pacific defined: Australia, Brunei, Bhutan, Cambodia, China, East Timor, Fiji, Guam, Hong Kong, Indonesia, Japan, Kiribati, Korea, Laos, Malaysia, Maldives, Marshall Islands, Micronesia, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Papua New Guinea, Paulo, Philippines, Polynesia, Taiwan, Thailand, Tonga, Tuvalu, Samoa, Singapore, Solomon Islands, Vanuatu and Vietnam. 10

11 APPENDIX 6 Atlantic/Pacific Time of Ticketing combination- Tour Code ATLPAC4 POS Canada. For any questions, please contact agencyweb@aircanada.ca Last Ticketing date: No restrictions Last Outbound date: No restrictions Time of Ticketing Incentive Origin/Destination: Point of Origin: Online Carriers: Applicable to Transpacific tickets for travel between Canada/USA and Asia, South East Asia and South Pacific (list of complete destinations in Appendix 5) and to Transatlantic tickets for travel between Canada/USA and Europe, Middle East, India, Africa, Commonwealth of Independent States (C.I.S.) & Russia. Point of Origin India excluded (list of complete destinations in Appendix 4). Canada, United States (Including Hawaii and Alaska), Asia, South East Asia and South Pacific (list of complete destinations in Appendix 5) and Europe, Middle East, India, Africa, Commonwealth of Independent States (C.I.S.) & Russia. Point of Origin India excluded (list of complete destinations in Appendix 4). Air Canada Carriers. Time of Ticketing Incentive: Ticketing: The Time of ticketing offers rates for both Online and Interline itineraries. A ticket is considered as Air Canada Online when all segments of the ticket are operated by Air Canada Carriers and marketed/plated Air Canada (014). Reduced Time of Ticketing Incentives are also available for tickets that include segments other than on Air Canada. Certain restrictions apply as detailed below. Time of Ticketing paid via BSP Settlement process. Tour Code ATLPAC4 must be entered in the tour code box of the ticket. The incentive must be entered in the commission box at time of ticketing on GDS bookings. s applied automatically when booked at aircanada.com/agents or ac2u certified channels. Cannot be claimed retroactive. Applicable to new tickets and adcol only. Plating carrier must be AC 014. If a combination of booking classes is included on the ticket, the lowest booking class on the transpacific and the transatlantic segment of the ticket will determine the incentive for the entire ticket regardless of the booking class used on the connecting segments. Open jaw/combination permitted with service Canada. The lowest incentive will apply.. The tour code ATLPAC4 must be entered in the tour code box of the ticket when booked in the GDS. Published fare rules apply including one-way and returns. Time of Ticketing to be calculated against applicable fare, surcharges, stopover charges and all elements shown in the fare calculation and fare boxes of the ticket. This excludes taxes, international surcharges and all fees entered in the tax boxes. Time of Ticketing will be recalled if the ticket is refunded or cancelled. Agency is responsible for collection of all applicable taxes, fees/charges and surcharges valid at time of ticketing. When customer has requested a return trip itinerary, Agency shall not issue two one-way tickets in lieu of a return ticket. Incorrect ticketing or failure to enter tour code number will result in a minimum $50 ticketing error fee. 11

12 APPENDIX 6 Atlantic/Pacific Time of Ticketing combination- Tour Code ATLPAC4 POS Canada (CONT D). Time of Ticketing Online: Time of Ticketing applies to Corporate Rewards contract tickets issued with a PN#. Not valid on tickets issued under corporate contracts identified with a corporate contract (CC) number or Star Alliance contract number in the tour code box, including tickets where no corporate discount is applied. Not valid on leisure and group nets, Infant fares (not occupying a seat), Altitude, industry reduced rates, Air Canada Vacations or other discount program fares. Not valid on groups. No fare (IT/BT) ticketing is not permitted on published fares. Atlantic/Pacific Time of Ticketing not eligible for round the world fares/itineraries. Valid on flight pass (except corporate flight pass with a CC number) on WEB only. With exchanged tickets: Time of Ticketing applies to additional collection (fare difference) but does not apply to any change fee. A valid tour code must be entered on any exchanged ticket if there was a commission claimed on the original ticket. This applies in all cases including those when no commission is claimed on the exchanged ticket (i.e. no additional collection). If an exchanged ticket is issued for a different service (using a different Tour Code), the Tour code for the applicable service of the newly ticket must be used. ONLINE Booking Classes J/C/D/Z/P 5% O/E/N/Y/B/M 5% All other booking classes 3% Flight pass (Web only) 4% For Online s to apply, the following conditions must be met: All segments of the ticket must be marketed and operated by Air Canada Carriers. Tickets must include one transatlantic segment and one transpacific segment. Time of Ticketing Interline: INTERLINE Booking Classes J/C/D/Z/P 0.75% O/E/N/Y/B/M 0.75% All other booking classes 0.25% For Interline s to apply, the following conditions must be met: All transpacific and transatlantic segments must be marketed and operated by Air Canada Carriers. No more than two segments can be on another carrier in each direction. 12

13 APPENDIX 7 - South America Time of Ticketing- Tour Code SAM4 POS Canada. For any questions, please contact agencyweb@aircanada.ca Last Ticketing date: No restrictions Last Outbound date: No restrictions South America Time of Ticketing Incentive Origin/Destination: Point of Origin: Online Carriers: Applicable to tickets for travel between Canada and South America (defined as Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guyana, Guyana, Paraguay, Peru, Suriname, Uruguay & Venezuela). Canada, South America (defined as Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guyana, Guyana, Paraguay, Peru, Suriname, Uruguay & Venezuela) Air Canada Carriers. Time of Ticketing Incentive: The South America Time of ticketing offers rates for both Online and Interline itineraries. A ticket is considered as Air Canada Online when all segments of the ticket are operated by Air Canada Carriers and marketed/plated Air Canada (014). Reduced Time of Ticketing Incentives are also available for tickets that include segments other than on Air Canada. Certain restrictions apply as detailed below. Time of Ticketing paid via BSP Settlement process. Ticketing: Tour Code SAM4 must be entered in the tour code box of the ticket. The incentive must be entered in the commission box at time of ticketing on GDS bookings. s applied automatically when booked at aircanada.com/agents or ac2u certified channels. Cannot be claimed retroactive. Applicable to new tickets and adcol only. Plating carrier must be AC 014. If a combination of booking classes is included on the ticket, the lowest booking class on the segment between Canada and South America of the ticket will determine the incentive for the entire ticket regardless of the booking class used on the connecting segments. Open jaw/combination permitted with service Canada. The lowest incentive will apply. The tour code SAM4 must be entered in the tour code box of the ticket when booked in the GDS. Published fare rules apply including one-way and returns. Time of Ticketing to be calculated against applicable fare, surcharges, stopover charges and all elements shown in the fare calculation and fare boxes of the ticket. This excludes taxes, international surcharges and all fees entered in the tax boxes. Time of Ticketing will be recalled if the ticket is refunded or cancelled. Agency is responsible for collection of all applicable taxes, fees/charges and surcharges valid at time of ticketing. When customer has requested a return trip itinerary, Agency shall not issue two one-way tickets in lieu of a return ticket. Incorrect ticketing or failure to enter tour code number will result in a minimum $50 ticketing error fee. Time of Ticketing applies to Corporate Rewards contract tickets issued with a PN#. Not valid on tickets issued under corporate contracts identified with a corporate contract (CC) number or Star Alliance contract number in the tour code box, including tickets where no corporate discount is applied. 13

14 APPENDIX 7 - South America Time of Ticketing- Tour Code SAM4 POS Canada (CONT D). Not valid on leisure and group nets, Infant fares (not occupying a seat), Altitude, industry reduced rates, Air Canada Vacations or other discount program fares. Not valid on groups. No fare (IT/BT) ticketing is not permitted on published fares. Valid on flight pass (except corporate flight pass with a CC number) on WEB only. For exchanged tickets: Time of Ticketing applies to additional collection (fare difference) but does not apply to any change fee. A valid tour code must be entered on any exchanged ticket if there was a commission claimed on the original ticket. This applies in all cases including those when no commission is claimed on the exchanged ticket (i.e. no additional collection). If an exchanged ticket is issued for a different service (using a different Tour Code), the Tour code for the applicable service of the newly ticket must be used. Time of Ticketing Online: South America ONLINE - Booking Classes J/C/D/Z/P 6% O/E/N 6% Y/B 6% M/U/H/Q/V 3% W/G/S/T/L/A/K 3% Flight pass (Web only) 4% For South America Online s to apply, the following conditions must be met: All segments of the ticket must be marketed and operated by Air Canada Time of Ticketing Interline: South America INTERLINE -Booking Classes J/C/D/Z/P 3% O/E/N 3% Y/B 3% M/U/H/Q/V 1.5% W/G/S/T/L/A/K 1.5% For South America Interline s to apply, the following conditions must be met: Incentive applies only in conjunction with Air Canada marketed and operated nonstop flights between Canada and South America. When interlining with other carriers beyond Air Canada s South American network, no more than two segments can be on other carriers, in each direction. 14

15 APPENDIX 8 Air Canada s branded - Term Guidelines It is not permitted to bid on any variations, language variations, combinations, misspellings, geotargeting or any PPC targeting combinations of any Air Canada trademarks, trade names, service marks, corporate names, sponsor links or URLs on any PPC search engines. This provision also encompasses additional platforms integrated within the PPC search engine such as PPC ads shown on a mobile device, tablet and display programs. (I.E Google Adsense) Some keyword examples below: Brand: Air Canada, aircanada Brand combinations: Air Canada flight, aircanada deals, air canada seat sales Misspell Air Cenada Language variations: エア カナダ In addition you cannot use any variations, combinations or misspellings of any Air Canada trademarks or URLs in their PPC ad copy or display URL which includes the subdomain (e.g. You must include the list of Air Canada trademarks as broad negative match to your own paid search (SEA, PPC) campaigns. This is a mandatory requirement for any partnership established with Air Canada. As a valued Air Canada partner you are encouraged to use Air Canada trademarks in the content of your Web site. It must however be clear that the visitor is not dealing with Air Canada directly. 15