FEDERAL COURT. and REQUEST TO ADMIT #2. YOU ARE REQUESTED TO ADMIT, for the purposes of this proceeding only, the truth of the following facts:

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1 Court File No. T FEDERAL COURT BETWEEN: UNITED AIRLINES, INC. Plaintiff and JEREMY COOPERSTOCK Defendant REQUEST TO ADMIT #2 YOU ARE REQUESTED TO ADMIT, for the purposes of this proceeding only, the truth of the following facts: 1. The domain name untied.com is currently owned by Jeremy Cooperstock. 2. The domain name untied.com has been owned by Jeremy Cooperstock at all relevant times. 3. Jeremy Cooperstock is the maintainer of the website untied.com. 4. Jeremy Cooperstock is the operator of the website untied.com. 5. Jeremy Cooperstock is the webmaster of the website untied.com. 6. Jeremy Cooperstock is the person responsible for administering the website untied.com.

2 7. Jeremy Cooperstock is the person responsible for making the website untied.com. 8. The printout attached as Schedule A to this Request to Admit #2, below the banner for the WayBackMachine, is an accurate copy of the homepage of untied.com as of August 10, The website untied.com as it appeared as of August 10, 2011, was made by Jeremy Cooperstock. 10. The website untied.com as it appeared as of August 10, 2011, was administered by Jeremy Cooperstock. 11. A new version of the website untied.com was put online sometime between August 10, 2011, and September 3, For a period of time prior to the new version of the untied.com webpage which was put online sometime between August 10, 2011, and September 3, 2011, the untied logo featured on untied.com was the following: 13. The printout attached as Schedule B to this Request to Admit #2, below the banner for the WayBackMachine, is an accurate copy of the homepage of untied.com as of September 3, As of September 3, 2011, the homepage of untied.com did not display a popup message upon entry onto the webpage. 15. The website untied.com as it appeared as of September 3, 2011, was made by Jeremy Cooperstock. 16. The website untied.com as it appeared as of September 3, 2011, was administered by Jeremy Cooperstock.

3 17. The printout attached as Schedule C to this Request to Admit #2, below the banner for the WayBackMachine, is an accurate copy of the homepage of untied.com as of May 14, As of May 14, 2012, the homepage of untied.com did not display a popup message upon entry onto the webpage. 19. Between September 3, 2011, and May 12, 2012, the design of the homepage of untied.com remained substantially the same. 20. Between September 3, 2011, and May 12, 2012, the untied logo featured on untied.com was the following: 21. A new version of the website untied.com was put online sometime between May 12, 2012, and June 15, The printout attached as Schedule D to this Request to Admit #2 is an accurate copy of the homepage of untied.com as of June 15, As of June 15, 2012, the homepage of untied.com did not display a popup message upon entry onto the webpage. 24. The website untied.com as it appeared as of June 15, 2012, was made by Jeremy Cooperstock. 25. The website untied.com as it appeared as of June 15, 2012, was administered by Jeremy Cooperstock. 26. As of June 15, 2012, the untied logo featured on untied.com was the following:

4 27. Sometime in August 2012 prior to August 23, 2012, the untied logo featured on untied.com was changed to the following: 28. The printout attached as Schedule E to this Request to Admit #2, below the banner for the WayBackMachine, is an accurate copy of the homepage of untied.com as of August 23, As of August 23, 2012, the homepage of untied.com did not display a popup message upon entry onto the webpage. 30. The printout attached as Schedule F to this Request to Admit #2, below the banner for the WayBackMachine, is an accurate copy of the homepage of untied.com as of October 11, Sometime between September 8, 2012, and October 11, 2012, the wording (This is not the website of United Airlines) was added to the top of the untied.com homepage, as displayed in Schedule F to this Request to Admit # As of December 1, 2012, first-time visitors to untied.com were presented with the following popup upon accessing untied.com:

5 33. The printout attached as Schedule G to this Request to Admit #2, below the banner for the WayBackMachine, is an accurate copy of the homepage of untied.com as of December 1, 2012, after the popup is taken away. 34. Sometime between November 19, 2012, and December 1, 2012, a red banner with the words United Airlines attacks Untied.com was added to the homepage of untied.com, as displayed in Schedule G to this Request to Admit # As of November 2, 2016, first-time visitors to untied.com were presented with the following popup upon accessing untied.com: 36. The printout attached as Schedule H to this Request to Admit #2 is an accurate copy of the homepage of untied.com as of November 2, 2016, after the popup is taken away. 37. The untied logo featured on untied.com since at least as early as August 23, 2012, until at least at late as November 2, 2016, was the following: 38. Between August 23, 2012, and November 2, 2016, the homepage of untied.com remained substantially the same, subject to content being updated periodically.

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8 Go JUL AUG SEP 881 captures 10 Passengers 26 May 98 Employees - 12 Oct 16 Contacts About site Customer disservice Complaints Search A former passenger shares the details of his successful experience suing UAL in Small Claims court. And reader Chuck Daniels shares his recent UAL-Continental merger experiences with Untied.com, lamenting the fact that his once favourite airline is now joining UAL at the bottom of the pile. Passengers Employees What do you get when you merge Continental and United passengers? One of our readers gives us this beauty: What do you get when you merge Continental and United? Answer -- United. More readers weigh in with their comments on the United and Continental merger. Share your thoughts with us here and we'll add them to our compendium. Your call is very important to us Cartoonist Tom Fishburne provides a humorous poke at United's "customer service" priorities. (Click for full size.) More safety issues UAL's recent emergency landing in New Orleans raises more concerns about maintenance outsourcing. An interesting article describes United's repeat last place in customer satisfaction and the parallels with how the airline is treating its employees. This is important reading for all the former employees who have been wrongfully terminated and all the present ones who may be next. Don't be powerless... demand your refund! This former passenger learned that the quickest way of getting a response, along with his refund for replacement clothing, was by sending a formal letter of demand. More small victories for passenger rights: Following his earlier success against United's partner, Air Canada regarding their policies on delayed or damaged baggage, a colleague helps secure another ruling against Westjet with respect to the latter's attempt to evade responsibility (and liability) for damaged luggage (full legal text here). These rulings could well have important implications for US airlines as well. In a similar vein, the maintainer of this website recently had occasion to sue an American airline in Small Claims Court over a minor issue of customer disservice, also related to luggage. In this case, the airline settled rather than risk a negative judgement. Lesson learned: if you believe that you're entitled to compensation and a polite letter doesn't meet with a satisfactory response, the courts or the relevant transportation agencies may provide to be the most effective remedy. Here's a related case study on how Samsung follows the airline's route of treating its customers with contempt. Bedbugs on United: Unless you enjoy being eaten alive by bedbugs, you might have second thoughts about "flying the friendly skies" with UAL. How to get the satisfaction of a response from UAL: There are a few options: The first, as demonstrated by Dave Carroll's well-known Broken Guitar Song (listen to it here) is to use your talent to get some media attention. This also worked for James Daniel, who tried to heed widespread calls for those who are sick with the flu not to fly, was given the usual United treatment until media exposure compelled the world's most unfriendly airline to do the right thing. Another way is to use plastic: if you purchased your ticket with a credit card and feel that United didn't deliver the contractually agreed upon service, dispute the charge with your credit card company. Although the airline may prevail in the end, they will be forced to send a formal reply to your charge dispute, and you can usually counter this with further documentation if you disagree. The other option, long advocated by Untied.com is small claims action, which has been successful for many former passengers, such as this one. The worst airline -- ever: Don't take our word for it... read this harrowing story and see what the folks at NBC are saying: United is "the worst of the worst", requiring passengers to waste hours of telephone time and contact their Senator to obtain a $23 refund and apparently, will go so far as to destroy records of its Premier Executive passengers. Another customer leaving the airline offers some useful tips for customers trying to contact a UAL human in their own country. Does anyone Bullied ex-ual employee wants to speak to others: A former Chicago-based UAL employee who left the airline after years of workplace bullying offers her advice and telephone number for others who want to speak. Legal help requested:: If you're a practicing lawyer who is interested in taking on any cases of UAL employees who have been terminated unjustly, please contact our site contact our site and let us know. We have numerous requests from former employees, some summarized here who are desperate for legal representation, but haven't had any luck finding the right attorney. One former employee is even writing a book and is seeking stories from other former UALers. Some correspondence relates to employees terminated under suspicious "medical-related" reasons, with one former UAL medical doctor stepping forward to respond to questions. In similar incidents, one employee was terminated while under medical care, another was terminated after the airline fabricated the claim that he resigned, and a potential whistleblower was terminated and refused his retirement pay. Know your rights: A former UAL employee provides several important pointers regarding the Workers Compensation Act and the unsavory "scorecard" used by UAL's pet bulldog, Gallagher Basset, when investigating employee claims. Other resources for UAL employees: Employees should be aware of the Whistleblowing Airline Employees Association, headed by former United captain Dan Hanley, a grassroots advocacy site, which documents systemic suppression of whistleblowing activities (such as those we've described, below) within the airline industry. A frightening example can be found in the recent Washington Examiner article. This describes how Hanley was prevented from informing the members of a Senate subcommittee investigating factors behind recent deadly airline crashes how United retaliated against him for speaking out about pilot fatigue! Also, the Ex-United on-line blog, touches on a variety of topics of relevance to United's employees, past and present. How UAL treats its own: UAL is not known for rewarding its best, but rather, for punishing them, in particular, anyone who dares speak out, especially whistleblowers. Some of the many examples contained in our employee feedback section include current employee who suffered on-the-job injury, harrassment from UAL medical, and numerous efforts by UAL management to evade the law. Another letter we recently received from the wife of a former UAL pilot instructor, describes how the airline -- from union and employee representatives, medical advisors, and fleet captain -- ignored the trainer's health condition, fought against his Workman's Compensation filing, and ultimately, contributed to his early death. Another former employee describes her struggle to get back on her feet. The advice of former employees is useful reading: UAL does not care about you! Joining lawsuits: The U.S. Equal Employment Opportunity Commission filed a lawsuit last September against United Airlines, accusing the air carrier of discriminating against three reservations workers with disabilities. Those interested in joining this lawsuit (or similar ones) may do so through this link. Also, a former UAL employee whose medical treatments were denied following an on-the-job injury, and was then fired, is hoping to initiate her own class action suit, while another former UAL flight attendant has filed a lawsuit against the airline and is calling on others in a similar situation to contact her in order to join forces.

9 think they'll treat their customers better after the merge with Go JUL AUG SEP Continental? 881 captures May Oct If you like our site, please consider helping support its maintenance. US Passport Application Form this helicopter crash lawyer understands aviation Storage Units beach wedding gowns Home Security Systems

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17 881 captures 26 May Oct 16 Go JUN AUG OCT Close Help AN EVIL ALLIANCE MEMBER Sign In My Account Contact Us Home Complain Continental Safety Contact About Untied Submit Complaint Hotel Car Bus Anonymous Ok to use my name From: (city or airport) To: (city or airport) Depart date: Time: mm/dd/yyyy Anytime Complaint categories (select all that apply) WELCOME TO UNTIED.COM We abuse disabled vets and dogs. Let us abuse you too! refunds special needs safety misinformation baggage incompetence premier class in-flight seating Latest News and Abuse On most flights, pay more charges for checked bags, in-flight entertainment, and meals. Soon, we'll charge you to use the bathroom. Cabin: rudeness mileage plus other, specify: Economy Proceed with details Contact information, etc. Help Promote Untied Like Tweet Share 2.7K in-flight meals unaccompanied minor Complain There's nothing like publicity to help communicate the message to United. Remember Dave Carroll, whose United Breaks Guitars video was rumoured to have cost the airline's stockholders $180 million. Complaints Database Click below to read other complaints submitted by former passengers. Month 2012 Go Legal tips for passengers Find out more about other passengers' lawsuits to resolve their complaints. United in the News I give up trying to fetch RSS feed. Employee Tips Read about employee lawsuits against UAL and other feedback. Know your rights under the Workers Compensation Act Lawsuit number: Remember Me Protect yourself Court:? Forgot PIN? Not an employee? You're lucky! Maintaining this website and advising passengers how to seek compensation is a serious undertaking. Please show your support by making a token donation to help keep the contents current and continue embarrassing United Airlines. For Sale Mini Cooper Whistleblowing in the university beach wedding gowns Copyright 2012 Untied Air Lines, Inc. All rights reserved.

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19 881 captures 26 May Oct 16 Go SEP OCT NOV Close Help AN EVIL ALLIANCE MEMBER (This is not the website of United Airlines) Sign In My Account Contact Us Home Complain Continental Safety Contact About Untied Submit Complaint Hotel Car Bus Anonymous Ok to use my name From: (city or airport) To: (city or airport) Depart date: Time: mm/dd/yyyy Anytime Complaint categories (select all that apply) WELCOME TO UNTIED.COM We abuse disabled vets and dogs. Let us abuse you too! refunds safety baggage incompetence special needs misinformation premier class in-flight seating Latest News and Abuse On most flights, pay more charges for checked bags, in-flight entertainment, and meals. Soon, we'll charge you to use the bathroom. Cabin: rudeness mileage plus other, specify: Economy Proceed with details Contact information, etc. Help Promote Untied Like Tweet Share 2.7K in-flight meals unaccompanied minor Complain There's nothing like publicity to help communicate the message to United. Remember Dave Carroll, whose United Breaks Guitars video was rumoured to have cost the airline's stockholders $180 million. Complaints Database Click below to read other complaints submitted by former passengers. Month 2012 Go Legal tips for passengers Find out more about other passengers' lawsuits to resolve their complaints. United in the News I give up trying to fetch RSS feed. Employee Tips Read about employee lawsuits against UAL and other feedback. Know your rights under the Workers Compensation Act Lawsuit number: Remember Me Protect yourself Court:? Forgot PIN? Not an employee? You're lucky! Maintaining this website and advising passengers how to seek compensation is a serious undertaking. Please show your support by making a token donation to help keep the contents current and continue embarrassing United Airlines. Whistleblowing in the university beach wedding gowns Copyright 2012 Untied Air Lines, Inc. All rights reserved.

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21 881 captures 26 May Oct 16 Go NOV DEC JAN Close Help AN EVIL ALLIANCE MEMBER (This is not the website of United Airlines) Sign In My Account Contact Us Home Complain Continental Safety Contact About Untied Support UNITED AIRLINES ATTACKS UNTIED.COM Submit Complaint Hotel Car Bus Anonymous Ok to use my name From: (city or airport) To: (city or airport) Depart date: Time: mm/dd/yyyy Anytime Complaint categories (select all that apply) WELCOME TO UNTIED.COM We abuse disabled vets and dogs. Let us abuse you too! refunds safety baggage incompetence special needs misinformation premier class in-flight seating Latest News and Abuse On most flights, pay more charges for checked bags, in-flight entertainment, and meals. Soon, we'll charge you to use the bathroom. Cabin: rudeness mileage plus other, specify: Economy Proceed with details Contact information, etc. Help Promote Untied Like Tweet Share 2.7K in-flight meals unaccompanied minor Complain There's nothing like publicity to help communicate the message to United. Remember Dave Carroll, whose United Breaks Guitars video was rumoured to have cost the airline's stockholders $180 million. Complaints Database Click below to read other complaints submitted by former passengers. Month 2012 Go Complaint tips for passengers Find out more about other passengers' lawsuits to resolve their complaints. United in the News I give up trying to fetch RSS feed. Employee Tips Read about employee lawsuits against UAL and other feedback. Know your rights under the Workers Compensation Act Lawsuit number: Remember Me Protect yourself Court:? Forgot PIN? Not an employee? You're lucky! Maintaining this website and advising passengers how to seek compensation is a serious undertaking. Please show your support by making a token donation to help keep the contents current and continue embarrassing United Airlines. Whistleblowing in the university beach wedding gowns Copyright 2012 Untied Air Lines, Inc. All rights reserved.

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