Italy - Greece 20 % Aegean Islands VENICE IGOUMENITSA - PATRAS ANCONA IGOUMENITSA - PATRAS. discount Crete Chania Heraklion. New Vessels!

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1 Italy - Greece VENICE IGOUMENITSA - PATRAS ANCONA IGOUMENITSA - PATRAS New Vessels! 20 % discount Crete Chania Heraklion Aegean Islands CAMPING ON BOARD S e e y o u 2013a r o n b o d! edition: MARCH

2 SERVICES CAFÉ BAR À LA CARTE RESTAURANT (1) SELF SERVICE ON BOARD SHOPS CAMPER SPECIAL VENICE ROUTE See you on Board! (1) Not available on F/B s Coraggio & Forza. (2) Not available on F/B KRITI ΙΙ. WiFi hot spot CAMPING ON BOARD ANCONA & VENICE ROUTES INTERNET WiFi HOT SPOT SWIMMING POOL (1) SERVICES FOR HANDICAPPED PEOPLE TELEMEDICINE SLOT MACHINES ATM (1) (1) (2) PET CABINS the Unique Shipping Company in europe, which uses exclusively Greek extra Virgin olive oil in the restaurants of its ships! B o n u s P r o g r a m Become a member now! Enjoy discounts on board, free tickets and exclusive privileges! EXtRA POINtS BONUS with your ONlINE REGIStRAtION

3 New Vessel! New Vessel! F/B CORAGGIO - Built 2007 F/B FORZA - Built 2010 h/s/f hellenic SPIRIt - Built 2000 VENICE ANCONA italy BARI * AdRiAtiC SeA ALBAniA DuRRES * GReeCe egnatia MotoRWAY igoumenitsa - turkey S BoRdeRS 6 HoURS And 10' KM ALexAndRoUPoLiS KAVALA egnatia MotoRWAY thessaloniki IGOuMENItSA ionian SeA AeGeAn SeA PAtRAS PIRAEuS CyClADES DODECANESE heraklion ChANIA CREtE discount ON DOMESTIC FARES the routes ANCONA - IGOuMENItSA - PAtRAS and PIRAEuS - heraklion are jointly operated with Superfast Ferries. *BARI - DuRRES Route: Information and time schedule can be found at ANEK lines welcomes you and promises a comfortable trip in the Adriatic Sea and in the immense blue of the Aegean Sea. Set off on our contemporary fleet, discover the exciting Greek sun and fantastic coastlines and enjoy the Greek hospitality during the entire trip. in anyone of our numerous destinations, you will have at your disposal a qualitative and leisurely stay, delicious gastronomic treats, and a multitude of entertainment and shopping options. the two main italian ports Ancona & Venice, in Western Greece igoumenitsa and Patras, as well as more than 20 other ports in the Aegean Sea are waiting for you to explore them. See you on board for an unforgettable trip with AneK LineS. See you on Facebook

4 Venice Route DEPARTURES FROM VENICE low SEASON ShOulDER SEASON high SEASON JAN. FEB. MAR. APR. MAY JUNE JULY AUG. SEP. OCT. NOV. DEC. MO TU WE TH FR SA SU MO TU WE TH FR SA SU MO TU WE TH FR SA SU MO TU WE TH FR SA SU MO TU WE TH FR SA SU MO TU DEPARTURES FROM PATRAS JAN. FEB. MAR. APR. MAY JUNE JULY AUG. SEP. OCT. NOV. DEC. MO TU WE TH FR SA SU MO TU WE TH FR SA SU MO TU WE TH FR SA SU MO TU WE TH FR SA SU MO TU WE TH FR SA SU MO TU PRICE LIST PER VEHICLE IN PASSENGER PRICE LIST PER PERSON IN CAT. DECK ATS AB4 A4 AB3 A3 AB2 AA2 (1) A2 LUX (2) CAT From VENICE to IGOUMENITSA & PATRAS or V.V. ACCOMMODATION CATEGORIES DECK AIR SEATS 4 BED INSIDE CABIN 4 BED OUTSIDE CABIN 3 BED INSIDE CABIN 3 BED OUTSIDE CABIN 2 BED INSIDE CABIN VEHICLES CATEGORIES CARS, BAGGAGE TRAILERS UP TO 5,5m LONG AND 1,5m HIGH CARS, BAGGAGE TRAILERS, JEEPS UP TO 5,5m LONG AND 1,9m HIGH MINIBUSES, CARAVANS, CAMPERS, TRAILERS UP TO 6m LONG MINIBUSES, CARAVANS, CAMPERS, TRAILERS 6,01m TO 8m LONG MINIBUSES, CARAVANS, CAMPERS, TRAILERS OVER 8,01m LONG MOTORCYCLES BICYCLES one WAY RetURn one WAY RetURn one WAY RetURn one WAY RetURn one WAY RetURn one WAY RetURn Free Free Free Free Free Free All cabins are equipped with shower and wc. (1) 2 lower beds used and 2 upper closed foldaway beds. (2) including breakfast. Terms for fares Single occupancy has a 50% supplement for Low Season, 70% for Shoulder & High Season and is only available in cabin categories LUx, A2, ΑΑ2 and ΑΒ2. On a per bed basis occupancy is available in cabin categories A4, AB4, AA2, A2 and ΑΒ2. the round trip fare is calculated by adding the one way and the return fare of the respective season. Disabled cabins have no surcharge and are available in cabin categories: A3 (F/B's Coraggio & Forza), AB2 (F/B Kriti ii). Four bed cabins can be offered as three, two or single occupancy bed cabins, as well. Infant euro 5.50 per way. Fuel surcharge & Port charges (if applicable) are not included in the above fares. in response to soaring fuel prices ΑΝΕΚ LineS has implemented a fuel surcharge of per way, per passenger, (ecxept children under the age of 4 years old who do not occupy a Bed or Air Seat AtS), per vehicle (categories 1, 2, 6) and per camper / caravan / minibuses (categories 3, 4, 5). due to the continuing fluctuations in the price of fuel, ΑΝΕΚ LineS will review the surcharge on a regular basis and reserves the right to adjust it when appropriate. Meals and drinks are not included in the prices. the general terms and conditions on fares can be found at the tarifs and timetables are valid at the time of printing of brochure in March t he Company reserves the right to change the time schedule, seasonality or vessels without any prior notice.

5 Venice - Igoumenitsa - Patras From to and from to VENICE IGOUMENITSA PATRAS DEPARTURE ARRIVAL ARRIVAL TUE. 14:00 WED. 17:00 WED. 23:50 WED. 14:00 THU. 17:00 THU. 23:50 SAT. 12:00 SUN. 15:00 SUN. 22:00 SUN. 12:00 MON. 15:00 MON. 22:00 From to and from to PATRAS IGOUMENITSA VENICE DEPARTURE DEPARTURE ARRIVAL MON. 23:59 TUE. 08:00 WED. 09:00 THU. 23:59 FRI. 07:00 SAT. 08:00 FRI. 23:59 SAT. 07:00 SUN. 08:00 SUN. 23:59 MON. 08:00 TUE. 09:00 From to and from to VENICE IGOUMENITSA PATRAS DEPARTURE ARRIVAL ARRIVAL TUE. 18:00 WED. 22:00 THU. 05:00 WED. 18:00 THU. 22:00 FRI. 05:00 SAT. 12:00 SUN. 15:00 SUN. 22:00 SUN. 12:00 MON. 15:00 MON. 22:00 From to VENICE IGOUMENITSA PATRAS From to and from to PATRAS IGOUMENITSA VENICE DEPARTURE DEPARTURE ARRIVAL MON. 23:59 TUE. 08:00 WED. 09:00 THU. 23:59 FRI. 07:00 SAT. 08:00 FRI. 23:59 SAT. 07:00 SUN. 08:00 SUN. 23:59 MON. 08:00 TUE. 09:00 From to PATRAS IGOUMENITSA VENICE DEPARTURE ARRIVAL ARRIVAL DEPARTURE DEPARTURE ARRIVAL MON. 18:00 TUE. 22:00 WED. 05:00 MON. 23:59 TUE. 08:00 WED. 09:00 TUE. 18:00 WED. 22:00 THU. 05:00 WED. 23:59 THU. 07:00 FRI. 08:00 WED. 18:00 THU. 22:00 FRI. 05:00 THU. 23:59 FRI. 07:00 SAT. 08:00 FRI. 12:00 SAT. 15:00 SAT. 22:00 FRI. 23:59 SAT. 07:00 SUN. 08:00 SAT. 12:00 SUN. 15:00 SUN. 22:00 SAT. 23:59 SUN. 08:00 MON. 09:00 SUN. 12:00 MON. 15:00 MON. 22:00 SUN. 23:59 MON. 08:00 TUE. 09:00 the departures are carried out alternatively by F/B's Coraggio, Forza & Kriti ii. departures and arrivals are carried out at local time. Arrival times quoted indicate the time the vessel arrives at the entrance of the port. Ιn the route italy-greece, vessels depart immediately from the port of igoumenitsa. the above timetables do not include the dates during which the vessels will not sail due to maintenance. the Company reserves the right to change the time schedule, seasonality or vessels without any prior notice. therefore, please contact your travel agency to confirm your trip details. DISCOuNtS & OFFERS 20% EARly BOOKING Valid for reservations and ticket issuance made until 15th April Valid for one way or round trip travel between 1st January 2013 and 5th January tickets may be issued with an open return. discount applies on individual passengers and their vehicles included in categories 1 or 2 (Camping on board and Camper Special reservations are not included in this offer) and motorcycles (category 6). once ticket has been issued, reservation may be changed (by paying the difference in price according to the period of travel) but not cancelled (applies for open tickets as well). discount applies only on fares illustrated in this brochure. discount is cumulative with all other discounts mentioned on this page. the offer is subject to availability. 20% AIR SEAt & DECK (1) 20% discount for 4 or more passengers traveling in Air Seat (AtS) or deck and their vehicle (categories 1 or 2). All passengers must travel in the same reservation. discount does not apply to Camping on board and Camper Special reservations. 20% FRIENDS & FAMIly (1) 20% discount for 3 or 4 passengers traveling in A3/AB3 or A4/AB4 cabin and their vehicle (categories 1 or 2). All passengers must travel in the same reservation. 50% ChIlDREN Children under the age of 4 years old who do not occupy a Bed or Air Seat (AtS) pay 5,50 per passage. Children under the age of 4 years old who occupy a Bed or Air Seat (AtS) pay the 50% of the selected adult fare. Children between the ages of 4 and 12 pay the 50% of the selected adult fare. Children traveling in cabin must be accompanied by adult. 30% ON REtuRN tickets Valid for passengers and their vehicles, only when outbound and inbound tickets are issued at the same time (the reduction is already included in the price list). (1), (2) 20% youth (1), (2) 10 % SENIORS All passengers 60 years old and over are entitled to a 10% discount. lux CABIN - FREE BREAKFASt We offer FRee breakfast in the À la Carte or Self Service Restaurant for our passengers accommodated in Lux cabins. All passengers between 13 and 25 years old are entitled to a 20% discount. 30% ON DOMEStIC tickets (1) Valid for passengers and their vehicles (all categories). the discount is valid on your domestic Line ticket and it is not cumulative with the return trip discount of domestic route or with other domestic discounts. Valid in combination with an AneK LineS trip on the Adriatic Sea. the AneK LineS Adriatic Sea tickets and the domestic Lines tickets (CRete: Chania Heraklion and AeGeAn islands) must be issued simultaneously. the above discounts & offers are not cumulative except the early booking offer and the discount on the return fares. only one of them (the highest) is granted at a time. they are applicable on the Venice route only, unless otherwise stated. discounts do not apply on fuel surcharge (if applicable). (1) All the above offers are subject to availability. (2) the discount is not valid for their vehicles. CAMPING ON BOARD Camping on board is available from 01/04 up to 31/10/13. Passengers spend the entire crossing in the comfort of their own camper/caravan while taking advantage of our on board showers, WCs and 220-volt power outlets. Furthermore, they can have access to all public areas on board, such as bars, restaurants, etc. All, for the price of deck accommodation, for the passengers and the respective vehicle fare. the offer is subject to availability. CAMPER SPECIAl Book the Camper Special offer and guarantee space for your vehicle (category 3 to 5) at the designated area of the garage and enjoy the comfort of an internal CABin by paying only the deck and the respective vehicle fare. 220 Volt electric current supply will be provided free of charge. All the areas of public use and facilities of the ship will be available to you. After the departure the garage area reamin close to all passengers. the offer is valid for the period from 10/01/13 to 31/03/13 and from 01/11/13 up to 31/12/13. the offer is subject to availability. Terminal 123 Pier 123 A4 Sr 11 VENICE Railway Station Sr 11 Embarkation Office / Check-in: Stazione Marittima, Magazzino 123 tel.: , Fax:

6 Ancona - Igoumenitsa - Patras From to and from to ITALY - GREECE ANCONA IG/TSA PATRAS DEPARTURE ARRIVAL (1) ARRIVAL (1) DAILY (2) 13:30 08:00 14:30 ITALY - GREECE ANCONA IG/TSA PATRAS DEPARTURE ARRIVAL (1) ARRIVAL (1) DAILY 13:30 06:00 11:30 TUE - THU - SAT 16:00 08:30 14:00 From to GREECE - ITALY PATRAS IG/TSA ANCONA DEPARTURE DEPARTURE ARRIVAL (1) DAILY (2) 17:00 23:30 16:00 GREECE - ITALY PATRAS IG/TSA ANCONA DEPARTURE DEPARTURE ARRIVAL (1) DAILY 14:30 20:00 10:30 MON - WED - FRI 17:00 22:30 13:00 (1) the following day. (2) Maintenance dates : Ancona - igoumenitsa - Patras, every Monday and Patras - igoumenitsa - Ancona, every Sunday. the above timetables do not include the dates during which the vessels will not sail due to yearly maintenance. departures and arrivals are carried out at local time. Arrival times quoted indicate the time the vessel arrives at the entrance of the port. the Ancona-igoumenitsa-Patras & v.v. route is jointly operated with Superfast Ferries. the departures are carried out alternatively by H/S/F Hellenic Spirit, F/B Superfast xi & Superfast xιi. the Company reserves the right to change the time schedule or vessels without any prior notice. therefore, please contact your travel agency to confirm your trip details. DISCOuNtS & OFFERS 20% EARly BOOKING Valid for reservations and ticket issuance made until 15th April Valid for one way or round trip travel between 1st January 2013 and 31st January tickets may be issued with an open return. discount applies on individual passengers plus vehicle up to 6meters long and 2meters high (category 1) and motorcycles (category 12). discount does not apply to reservations with combination vehicles. discount does not apply to Camping on Board reservations. once ticket has been issued, reservation may be changed but not cancelled. discount applies only on fares illustrated in this brochure. discount is cumulative with all other discounts mentioned on this page. the offer is subject to availability. 20% AIR SEAt & DECK 20% discount for 4 or more passengers traveling in Air Seat (AtS) or deck and their vehicle up to 6m long & 2m high. All passengers must travel in the same reservation. discount does not apply to Camping on Board reservations. 20% FRIENDS & FAMIly 20% discount for 3 or 4 passengers traveling in AA3/AB3 or A4/AB4 cabins and their vehicle (all categories). All passengers must travel in the same reservation. 50% ChIlDREN Children under the age of 4 years old who do not occupy a Bed/Berth or Air Seat (AtS) pay 5,50 per passage. Children under the age of 4 years old who occupy a Bed/Berth or Air Seat (AtS) pay the 50% of the selected adult fare. Children between the ages of 4 and 12 pay the 50% of the selected adult fare. Children traveling in cabin must be accompanied by a full-fare paying adult. the above discounts & offers are not cumulative except the early booking offer and the discount on the return fares. only one of them (the highest) is granted at a time. they are applicable on the Ancona route only, unless otherwise stated. discounts do not apply on fuel surcharge (if applicable), on fares for pet carriage and on the PURe cabins surcharge. TICKET/CHECK IN SHIP - EMBARKATION POINT 30% ON REtuRN tickets Valid for passengers and their vehicles, only when outbound and inbound tickets are issued at the same time (the reduction is already included in the price list). 20% youth All passengers between 13 and 25 years old are entitled to a 20% discount. it s granted also to holders of the isic student card (international Student identity Card), regardless their age. 10 % SENIORS All passengers 60 years old and over are entitled to a 10% discount. lux CABIN - FREE BREAKFASt We offer FRee breakfast at the À la Carte or Self Service Restaurant for our passengers accommodated in Lux cabins. 30% ON DOMEStIC tickets Valid for passengers and their vehicles (all categories). the discount is valid on your domestic Line ticket and it is not cumulative with the return trip discount of domestic route or with other domestic discounts. Valid in combination with an AneK-SUPeRFASt trip on the Adriatic Sea. the AneK-SUPeRFASt Adriatic Sea tickets and the domestic Lines tickets (CRete: Chania Heraklion and AeGeAn islands) must be issued simultaneously. 25% AutOMOBIlE/CAMPING ASSOCIAtIONS Members of AdAC, ACe, ÖAMtC, tcs, nkc, FFCC, FC, PLeinAiR, touring, KAMPeeRtoeRiSt, touring CLUB italiano and many more automobile associations and camping clubs receive 25% discount on vehicles fares. the vehicle must be accompanied by the member of the automobile or camping club. Upon making a reservation and during check-in at port, the automobile or camping club membership card must be shown. For further informations please visit Book online at TERMINAL A14 ANCONA NORD ANCONA Embarkation Office / Check-in: via Einaudi n. 2/3 tel.: , Fax: IGOUMENITSA Ioniou Pelagous Str. TICKET CHECK IN EGNATIA ODOS Embarkation Office / Check-in: Ioniou Pelagous Str. tel.: , Fax: cargo@anekigo.gr NEW SOUTH 55 Akti Dimeon Str. ATHENS PORT TICKET, CHECK IN GATE A GLAFKOS Andrea JUNCTION Papandreou Str. OVRIA E 55 PYRGOS JUNCTION PATRAS Embarkation Office / Check-in: South Port Services Building, New Port Τel.: , Fax: cargo@anekpat.gr CAMPING ON BOARD Camping on board is available from 01/04 up to 31/10/13. Passengers spend the entire crossing in the comfort of their own camper/caravan while taking advantage of our on board showers, WCs and 220-volt power outlets. Furthermore, they can have access to all public areas on board, such as bars, restaurants, etc. All, for the price of deck accommodation, for the passengers and the respective vehicle fare.

7 Ancona Route JUNE JULY AUG. JULY AUG. SEP. DEPARTURES FROM ANCONA MO TU WE TH FR SA SU MO TU WE TH FR SA SU MO TU WE TH FR SA SU MO TU WE TH FR SA SU MO TU WE TH FR SA SU MO TU DEPARTURES FROM PATRAS MO TU WE TH FR SA SU MO TU WE TH FR SA SU MO TU WE TH FR SA SU MO TU WE TH FR SA SU MO TU WE TH FR SA SU MO TU All other dates not mentioned in the above timetables are low season dates PASSENGER PRICE LIST PER PERSON IN CAT. DECK ATS DOR (1) AB4 A4 AB3 AA3 AB2 (2) A2 (3) AA2 (4) LUX (5) From ANCONA to IGOUMENITSA & PATRAS or V.V. ACCOMMODATION CATEGORIES one WAY RetURn one WAY RetURn one WAY RetURn DECK AIR SEATS DORMITORIES WITH SHARED SHOWER & WC BED INSIDE CABIN BED OUTSIDE CABIN BED INSIDE CABIN BED OUTSIDE CABIN BED INSIDE CABIN CAT. VEHICLES CATEGORIES one WAY RetURn one WAY RetURn one WAY RetURn PRICE LIST PER VEHICLE IN 1. VEHICLES UP TO 6m LONG AND 2m HIGH 2. VEHICLES UP TO 6m LONG AND OVER 2m HIGH 3. VEHICLES 6,01m TO 8m LONG 4. VEHICLES 8,01m TO 10m LONG 5. VEHICLES OVER 10m LONG 6. TRAILERS/CARAVANS UP TO 2,50m LONG AND 2m HIGH 7. TRAILERS/CARAVANS 2,51m TO 6m LONG AND 2m HIGH 8. TRAILERS/CARAVANS UP TO 6m LONG AND OVER 2m HIGH 9. TRAILERS/CARAVANS 6,01m TO 8m LONG 10. TRAILERS/CARAVANS 8,01m TO 10m LONG 11. TRAILERS/CARAVANS OVER 10m LONG 12. MOTORCYCLES 13. BICYCLES Free Free Free Free Free Free All cabins are equipped with shower and wc. (1) Six bed dormitories are located in a unified area, divided into male and female sections, each with communal showers and restrooms. Passengers who require bed linen may request it at the reception (dormitories are available on Superfast Χi & Superfast xiι). (2) 2 lower beds and 2 upper foldaway beds (on Hellenic Spirit there are also a few cabins with 2 lower beds). (3) 2 lower beds. (4) 2 lower beds and 2 upper foldaway beds. (5) including breakfast. Terms for fares Single occupancy has a 50% supplement and is only available in cabin categories LUx, A2 and ΑΒ2 (only AB2 with 2 lower beds). On a per bed basis occupancy is available in cabin categories A4, AB4, A2 and ΑΒ2 (only AB2 with 2 lower beds). there is a limited number of A3 and AB3 cabins on Hellenic Spirit that are available on a per bed basis. the round trip fare is calculated by adding the one way and the return fare of the respective season. Disabled cabins have no surcharge and are available in cabin categories: A2 (Hellenic Spirit), A4 (SF xi & SF xiι). the four bed cabins can be sold as A4, AA3, or AA2. Infant euro 5.50 per way. PEt CARRIAGE (fares per pet in ) ONE way REtuRN Pets in cabin Pets in kennel Pet carriage in cabins: Pet cabins are 4-bed inside & outside cabins that can be booked as 4-bed, 3-bed, 2-bed or single occupancy cabins. Single occupancy has a supplement of 50% on the respective double occupancy. Pet cabins are not available on a per bed basis. CABIN (fares in ) ONE way REtuRN Cabin surcharge PuRE cabins: these are LUx, A4 or AB4 cabins and are available on Superfast xi & Superfast xii. Single occupancy of an inside or outside PURe cabin (AB4 or AA4) has a supplement of 100% on the respective double occupancy. Single occupancy of a LUx PURe cabin has a supplement of 50% on the respective double occupancy. not available on a per bed basis. in response to soaring fuel prices ΑΝΕΚ-SUPeRFASt has implemented a fuel surcharge of per way, per passenger (excluding infants regardless accommodation type) and per vehicle (not included in the above fares). due to the continuing fluctuations in the price of fuel, ΑΝΕΚ-SUPeRFASt will review the surcharge on a regular basis with a view to adjusting it when appropriate. Meals and drinks are not included in the prices. the general terms and conditions on fares can be found at the tarifs and timetables are valid at the time of printing of brochure in March the company reserves the right to change itineraries & offers without any prior notice.

8 Passengers, their luggage and accompanied vehicles are carried subject to the International Treaties and Conventions, the Greek Private Maritime Code and the general conditions of carriage of the ΑΝΕΚ Lines or Superfast Ferries Vessels (hereinafter the Vessel/Vessels ) as these conditions (collectively referred to as General Terms and Conditions ) were determined by the Managers of the Vessels acting on behalf of the Ship Owners of the Vessels (hereinafter the Managers and the Ship Owners together referred to as the Company ). These General Terms and Conditions include exclusions and limitations of carrier s liability for death, illness or for damage to or loss of vehicles and luggage or for delay or deviation. Copies of the General Terms and Conditions of carriage of the Company are available upon request. Timetables - Fares Fares and timetables listed in this catalogue are based on conditions existing at the time of print. If any conditions should change after the time of print, the Company reserves the right to make changes in the timetable or to refrain from contractual obligations without prior notice. The Company, however, is not liable for any damages resulting thereof. In the event of an increase in fuel prices, currency fluctuation or other unforeseen circumstances, the Company reserves the right to change the fares without prior notice, and implement a fuel surcharge if necessary. The Company cannot be held liable for any delays caused by third parties, port authorities, or extreme and unusual weather conditions. On such occasions schedules are subject to change without prior notice. Arrival times quoted in the brochure indicate the time the vessel arrives at the entrance of the port. The fares quoted in the brochure include the sea transportation and the port fees. Reservation Requirements In compliance with international SOLAS regulations, passengers are required to supply the following information at reservation: Name and Surname, Gender, Nationality, Date of birth, Contact phone number, Type and registration number of vehicle (if applicable). Passengers from non-european Union (and non-schengen) countries are required to supply the following additional information: Passport number and expiry date, Visa expiry date (if required). Ticket Validity Tickets are valid for one year from the date of issuance except for tickets that have restricted validity. A ticket is not transferable unless otherwise provided by law. The person allowed to travel is the person named on the ticket (passage contract). The Company reserves the right to request passengers to present valid identification documents before travelling and will not be held liable if a passenger -other than the person entitled to travel under a ticket- who has presented to the Company identification documents -corresponding to the passenger named on the ticket has travelled and/or has been reimbursed. Exchange Rate The fares of tickets purchased in other countries or onboard may differ due to fluctuations in the exchange rate. Cancellations - Refunds Cancellations can be made at the Travel Agency, Port Agency, GENERAl terms REGARDING INtERNAtIONAl ROutES Premium Sales Agent or at the offices of the Company where reservation and payment were made. Depending on the time of cancellation in Ancona Line the following amounts are refunded (special offers excluded): A 100% refund, up to 14 days prior to departure. A 50% refund, from 13 days to 24 hours prior to departure. The Company has no obligation to refund in case of cancellations made less than 24 hours prior to ship s departure or if the passenger does not report at check-in. Depending on the time of cancellation in Venice Line the following amounts are refunded (special offers excluded): High Season (July September) 30 days prior to departure : 100% refund (full) Up to 7 days prior to departure : 80% refund Up to 24 hours before departure : 50% refund The Company has no obligation to refund in case of cancellations made during the last 24 hours before the departure or if the passenger does not report at check-in. For all the other periods : Up to 24 hours before departure : 100% refund (full) For cancellations during the last 24 hours before the departure : 50% refund. Passengers have the right to make their ticket OPEN with validity for one year from the date of issuance. If this ticket is cancelled, the date of rebooking is considered as date of cancellation and the refund is calculated in relation to the original travel date. In the event of a partial cancellation of a round trip of which the one crossing has been completed, the passenger will be charged a one way fare and will be refunded as above for the balance of the round trip fare. In the event of a whole cancellation of a round trip, the passenger will be refunded as above (based on the time of cancellation). A request for refund must be made in writing and the actual refund may take place in a three month period after the last date of travel. Cancellations and refunds can only be settled through the Travel Agency, Premium Sales Agent or offices of the Company, where tickets were issued. Port Agencies may cancel a ticket once check-in is finalized but not refund money. The Company is entitled to retain the total value of ticket if the passenger interrupts his voyage at an intermediate port, unless the interruption is due to illness, accident or force majeure. Open Return Open tickets are valid for one year from the date of issue. Passengers with an open return ticket must reserve their return journey well in advance through the Travel Agency, Premium Sales Agent, Port Agent or the offices of the Company, where reservation and payment were made. Open return fares are always calculated on the basis of the low season fare. In the event that a passenger travels in shoulder or high season or during a period in which a new tariff is in force, then the difference between the current and the pre-paid fare has to be paid by the passenger. The Company cannot always secure the reservation of the passengers on their desired travel dates or accommodation type. Alternative travel dates or accommodation types may be offered. Lost Tickets In case of a lost ticket: a) The passenger must immediately notify the issuing Travel Agent, Premium Sales Agent, or the Company. b) The passenger bears the cost of the reissued ticket. Three months after the departure date, following verification that the relative ticket has not been used a full refund of a lost ticket takes place in Ancona Line from the issuing ticket office, and one free open date ticket of equal value is granted in Venice Line. Discounts Valid proof may be required by the Company for discounted fares: (1) children up to 4 years old, (2) children between 4 and 12 years old, (3) senior citizens of 60+ years old, (4) students, (5) youths (6) members of automobile associations & camping clubs. Discounts should be claimed upon making the reservation. After the voyage, no fare may be refunded. Group Requests Group fares can be requested through the Company, Travel Agencies and Premium Sales Agents. A group consists of minimum 16 passengers. The period from 15/07 until 15/09 a group consists of minimum 20 passengers. Unaccompanied Children The Company does not accept reservations for children under the age of 15 years old who are not accompanied by adults. Reservations for young people between 15 to 18 years old can be accepted upon specific written permission by the parental or legal guardian for the unaccompanied voyage. Appropriate forms are available at the offices of the Company (Customer Service, tel.: , cs.adriatic@superfast.com). Valid for the vessels SUPERFAST VI & SUPERFAST XI. Passengers with special needs On board our Vessels there are specially designed cabins with easy access and operation to accommodate passengers with special needs. Due to a limited number of such cabins it is necessary to reserve in advance. For further assistance, please call the Customer Service Direct Line. Pets Onboard our vessels there are a number of kennels available, which are necessary to be booked in advance. Furthermore in Ancona Line, there are a limited number of cabins available for pet carriage. It is also necessary to reserve these cabins in advance. Unaccompanied pets are not acceptable. Owners or guardians are required to have their pet s valid health documents with them while travelling (EU citizens are additionally required to have their EU Pet Passport) and follow all entry regulations. For all cats, dogs and ferrets valid rabies immunization document is mandatory. For more information, please always check with your veterinary and your local travel agent. Pets are not allowed indoors (bars, restaurants and other public areas) or in vehicles (unless you have booked camping on board), while access to the vehicle deck is forbidden during crossings. When walking on the open deck, pets are required to wear muzzle and be on a leash, accompanied by the pet owner or guardian. The pet owner or guardian is held fully responsible for the care, safety and hygiene of the pet and for adhering to all laws and regulations related to the above. Furthermore, pet owners are solely responsible for any possible harm or damage caused by their animals to any third party. Excluded from the above mentioned restrictions are the animals that guard and assist people with special needs that may accompany their owners inside the Vessel. The owners must hold the appropriate certificates of these animals. Note: Carriage of live animals (other than pets) is governed by the cargo terms and conditions of the Company. For more information the passengers should contact the Customer Service department of the Company. Camping on Board - Ancona & Venice Routes Camping on board is permissible from April 1st to October 31st. Those who travel with a caravan or a camper should check in at least 3 hours prior to the scheduled departure time. Delayed arrival of a camper may hinder boarding on the open deck. Due to the limited space for camping on board, it is advisable to book well in advance. For safety reasons, cooking and the use of gas or fire by camping on board passengers is strictly forbidden. Please pay special attention to the camping on board instructions available on board. Camping on board is permitted for clients traveling with vehicles officially registered camping vehicles, campers and caravans. Regular cars and/or minibus vehicles are not permitted for camping on board. Any vehicles that are not registered as camping vehicles will not be permitted for camping on board and clients will be denied access to the open deck. Camper Special in Venice Route The offer is valid for the period from 01/01/13 up to 31/03/13 and from 01/11/13 to 31/12/13. Caravans or campers should check in at least 2.5 hours prior to the scheduled departure time. Delayed arrival of a camper may hinder boarding on the guarantee space at the designated area of the garage where electricity for the Campers is provided free of charge. After departure the garage area remains closed to public. All passengers that use the Camper special offer enjoy the comfort of an internal cabin, class AB4, AB3 or AB2 depending on the passenger's number per vehicle. The offer is subject to availability. Meals Meals are not included in the price of the ticket. Personal Belongings Passengers may handover their valuables at the ship s Purser s Office for safe-keeping, provided that their total value is under 500. The Company is not responsible for the loss of money or valuables left in open storage spaces or in cabins. Please, report the loss of any personal item to the Reception Desk on board during the voyage or call the Customer Service Direct Line. After the vessel s departure, entrance to the garage areas is prohibited. Boarding Procedure / Entry Regulations Due to our comply with the security regulations of the ISPS (International Ship and Port Facility Security) code, all passengers are kindly required to proceed to the embarkation area, at least 2 hours prior to the scheduled departure time. After this time limit, the Company reserves the right to cancel the reservation with no fare refund. All passengers are required to present their boarding card and a valid passport or ID to the Vessel s authorized personnel. The Company reserves the Company s rights to deny embarkation to any individual who, according to the best of Company s knowledge, does not appear to possess valid travel documents or fails to prove, beyond doubt, his/her identity. In the event of a fine being imposed on the Company by the immigration office, the amount will be charged to the passenger who failed to provide the proper legal documents. The Company cannot be held responsible in the event that authorities prevent a passenger from continuing his/her journey. In the event of immigration officials refusing entry, the passenger will be sent back to his/her departure place at his own expense. We would recommend that citizens of all states contact the appropriate consulate for details. Infants and children also require an official document of identification. All persons and all items brought on board the Vessel are liable to be searched. Persons refusing to comply with this demand shall be denied access on board and will be reported to the appropriate port authorities. If a passenger boarded on the Vessel wishes to disembark prior to departure, he/she should take all carrying luggage and/or vehicle. In case of vehicles of all kind, please mind that there is the possibility of being unable to remove them from the ship s garage due to their pre-arranged parking positions. Carriage of guns, cartridges, explosive, flammable, combustible and in general hazardous material is strictly prohibited. Currency on board is Euro Exchange Bureaus and ATM cash points are also available. Major Credit cards are accepted. Telecommunications & Internet The following communication options are available on board: Card-operated telephones via satellite (Hellenic Spirit, Coraggio, Forza and Kriti II) and coin-operated telephones via satellite (Superfast XI, Superfast XII). Phone cards can be obtained at the bars onboard. The use of personal cellular (mobile) phone during the whole duration of the voyage (service available only onboard Superfast vessels). There are different rates for this satellite roaming service. For any information about the rates of this service, please contact your cellular network provider. Internet corner (Hellenic Spirit, Coraggio, Forza, Kriti II and Superfast XI) and wireless Internet connection WI-FI (Hellenic Spirit, Coraggio, Forza, Kriti II, Superfast XI and Superfast XII) during the entire trip. Customer Service Direct Line For any inquiry, comment or suggestion, passengers may contact the Customer Service Dpt at tel: or send an at customerservice@anek.gr for Hellenic Spirit and the vessels on Venice route, and at tel.: or send an at cs.adriatic@superfast. com for Superfast XI and Superfast XII vessels. Useful Information Each cabin is characterized and offered as 1-bed, 2-bed, 3-bed or 4-bed, depending on the number of passengers that use it, and not the number of beds existing in the cabin, or the (extra) facilities it may provide. Passengers may freely use all public areas of the ships (bars, restaurants, lounges, etc). Sleeping in the lounges or corridors is prohibited. Passengers should comply with the crew s instructions in regards to the adherence of safety rules and the ship s good operation. PREMIuM SAlES AGENtS AuStRIA RuEFA BAhN & FÄhRENCENtER VERKEhRSBÜRO - RuEFA REISEN Gmbh Kärntner Ring 10 / top 1, 1010 Wien tel.: Fax: faehren@ruefa.at ÖAMtC REISEN Schubertring 1-3, A Wien tel.: Fax: oeamtc@superfast.com VOIGt SEEREISEN-AGENtuR Gmbh Herrenholz 10 12, Lübeck tel.: Fax: info@seereisen-agentur.de BElGIuM ARMANDO FARINA FERRIES Meir 24, 2000 Antwerp tel: Fax: anek@farina.be BulGARIA ANESI EMDI ltd 68, Vasil Levski blvd. entr.1, & 31, Shishman Str Sofia tel.: Fax: anesi@superfast.com CyPRuS KAtERINA travel & tours ltd. 23, Makarios Str., 4620 episkopi, Limassol tel.: Fax: katerina.travel@cytanet. com.cy FRANCE EuROMER AGENCE MARItIME 5 Quai de Sauvages CS 10024, Montpellier Cedex 3 tel.: Fax: euromer@euromer.net NAVIFRANCE 4 Rue de Clichy, Paris tel.: Fax: info@navifrance.net GERMANy IKON REISEAGENtuR Gmbh Schwanthalerstr. 9, München tel.: +49 (0) Fax: +49 (0) sales@ikon-reiseagentur.de VASIlOPOulOS GMBh & CO KG Salzburgerstr 7, Stuttgart tel.: , Fax: anek@ionian.de VOIGt SEEREISEN-AGENtuR Gmbh Herrenholz 10 12, Lübeck tel.: Fax: info@seereisen-agentur.de GREECE IGOuMENItSA EuROlINE - S. BAKOlIAS & CO l.t.d. ioniou Pelagous Str. new Port, 46100, igoumenitsa tel.: , Fax: ticket@anekigo.gr ChECK IN - CARGO DEPARtMENt IGOuMENItSA PORt egnatia's Port, , igoumenitsa tel.: Fax: cargo@anekigo.gr PItOulIS S.A. terminal Station new Port egnatia, igoumenitsa tel.: Fax: PAtRAS EuROlINE - S. BAKOlIAS & CO l.t.d. 55, Akti dimeon Str. (new Port) 26333, Patras Τel.: , Fax: ticket@anekpat.gr ChECK IN - CARGO DEPARtMENt PAtRAS PORt Patras South Port Services Building, new Port, Patras tel: , Fax: cargo@anekpat.gr th. FIlOPOulOS & K. PARthENOPOulOS 12, othonos Amalias Str Patras tel.: Fax: info.patrasport.ancona@ superfast.com CORFu MANCAN travel 38, el. Venizelou str., Corfu tel.: Fax: mancan@otenet.gr AIK. AthANASIOu & CO. l.t.d. 18, ethnikis Antistaseos str., new Port, Corfu tel.: Fax: info.corfuport@superfast.com ISRAEl A. ROSENFElD ShIPPING ltd 104 Hatzmauth Road, Po Box 74, Haifa tel.: Fax: reservations@rosenfeld.net ItAly ANCONA ANEK lines ItAlIA s.r.l. Via xxix Settembre 2/0, Ancona tel.: Fax: Stazione Marittima di Ancona tel.: Fax: F.llI MORANDI & CO. Via xxix Settembre 2/0, Ancona tel.: Fax: morandi@superfast.com VENICE ANEK lines ItAlIA s.r.l. Stazione Marittima di Venezia Magazzino 123, Venezia tel.: Fax: NEthERlANDS worldwide FERRIES B.V. Waalhaven Z.z 21, 3089 JH Rotterdam, P.o. Box 5322, 3008 AH Rotterdam tel.: +31 (0) Fax: +31 (0) aln@broekman-group.nl POlyPlAN REIZEN Aalsmeerderdijk 66, 1438 At oude Meer (Schiphol-Rijk) tel.: +31 (0) Fax: +31 (0) info@polyplan.nl POlAND PEtPOlONIA - BIlEty PROMOwE Stryszawa 178C, Stryszawa tel.: Fax: info@promy.pl SwItZERlAND CRuISE & FERRy CENtER AG industrie nord 9, 5634 Merenschwand tel.: Fax: info@ferrycenter.ch turkey yakin DOGu DENIZ ACENtElIGI A.S. Meclisi Mebusan Cad.ekemen Han no. 1 d: A Kabatas, istanbul tel.: Fax: ist@yakindogu.com united KINGDOM VIAMARE ltd Suite 108, devonshire House, 582 Honey Pot Lane Stanmore, Middlesex HA7 1JS tel.: Fax: ferries@viamare.com DIRECt FERRIES 45 Great Sutton Street, London ec1v ode tel.: Fax: sales@directferries.com the travel GAtEwAy 2 Morrow Court, Appleford Road, Sutton Courtenay, oxon ox14 4FH tel.: Fax: mail@aferry.com ANEK lines OFFICES GREECE CENtRAl RESERVAtION DEPARtMENt 1. Reservations: tel.: Fax: booking@anek.gr 2. Group reservations: tel.: Fax: groups@anek.gr PIRAEuS ANEK OFFICE 22, Akti Kondili Str., Piraeus tel.: Fax: pr-pir@anek.gr ANEK CARGO DEPARtMENt 1. Domestic reservations: tel.: Fax: cargo@anek.gr 2. International reservations: tel.: Fax: cargoint@anek.gr AthENS ANEK OFFICE 48, Amalias Ave Athens (Opposite the Temple of Olympian Zeus) - close to ACRoPoLiS Metro Station tel.: Fax: pr-ath@anek.gr ChANIA ANEK OFFICE IN ChANIA Sophocles Venizelos Square, Chania tel.: Fax: pr-cha@anek.gr ANEK OFFICE IN SOuDA Souda Square, Souda tel.: Fax: heraklion ANEK - SuPERFASt CENtRAl RESERVAtION DEPARtMENt tel.: ticket OFFICE 11, dimokratias Avenue Heraklion tel.: Fax: ira-ag@anek.gr ticket OFFICE IN heraklion PORt tel.: ItAly ANCONA ANEK lines ItAlIA s.r.l. Via xxix Settembre 2/0, Ancona tel.: Fax: Stazione Marittima di Ancona tel.: Fax: VENICE (VENEZIA) ANEK lines ItAlIA s.r.l. Stazione Marittima di Venezia Magazzino 123, Venezia tel.: Fax: