ITALY-GREECE CRETE-PIRAEUS CYCLADES. Prices in Euro 20 % MINOAN LINES. up to BONUS CLUB 20 % SHOW 20 % FRIENDS FAMILIES YOUR CARD.

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1 2019 ITALY-GREECE CRETE-PIRAEUS CYCLADES up to Prices in Euro 20 % MINOAN LINES BONUS CLUB 20 % FRIENDS FAMILIES & 20 % SHOW YOUR CARD

2 AWARDS Minoan Lines is one of the most prominent and successful European shipping companies. With a history that stretches back over 46 years in the industry, the company has been engaged in the safe, reliable and efficient transportation of passengers and vehicles/cargo. Delivering excellent and high quality services on land and at sea, with a specific focus on meeting and exceeding the client s needs and expectations, have awarded the company, the highest ranking of customer loyalty and satisfaction. Minoan Lines operates in the domestic market, offering connections between Crete (Heraklion, Chania), and Piraeus, Heraklion, linking Milos and Piraeus (summer itinerary) and offering island hoping between Crete (Heraklion) and the Cyclades Islands (Santorini, Ios, Paros and Mykonos). Moreover, the company acts as a GSA for the Grimaldi Group on the Adriatic Sea international routes between Greece & Italy. It manages a superior fleet of Highspeed Cruise Ferries and Catamaran, which are the fastest, largest and most impressive luxurious ships in the Mediterranean and the Aegean Sea. MINOAN LINES IS COMMITTED TO SUSTAINABLE SHIPPING AND INVESTS ON ENVIRONMENTAL FRIENDLY TECHNOLOGY Minoan Lines took seriously the global quest for reducing emissions and is acting proactively investing about 12 million euro to reduce fleet Co2 footprint and in general to improve Greek coastal green records. By April 2019, 8months prior the January 1, 2020 deadline, Minoan Lines will be the first Greek Ferry company installing exhaust gas cleaning technology (scrubbers) so as to fully comply with the new international regulatory demands on emissions. The use of scrubbers will not only lead to the harmonization but will also enable the eradication of almost all the harmful exhaust emissions from our vessels eliminating 97-98% of Sulphur oxides and 70-80% of particulate matter. UP TO 20% DISCOUNT* FOR TICKETS ON ALL ROUTES Join now at and win 100 points! MEMBER BENEFITS 20% discount for tickets on adriatic lines 10% -20% discount for tickets on domestic lines Free tickets in all accommodation and private vehicle categories by redeeming the collected points. 10% discount at the bars and restaurants on board. 10% discount at the stores on board. Promotions and offers only for members. GOLD MEMBER BENEFITS 20% discount for tickets on all lines Free tickets in all accommodation and private vehicle categories by redeeming the collected points. 20% discount at the bars and restaurants on board. 15% discount at the stores on board. Promotions and offers only for gold members. * Not applicable on fixed dues for Adriatic lines. The discount is cumulative only with the Early Booking Discount and the 30% discount on return fares for Adriatic Lines. Tel.: , Fax: bonusclub@minoan.gr 2 Minoan Lines Customer Service Contact Information: We welcome your feedback, concerns and compliments in order to help us continuously improve our service. For international lines trip you may contact us by on: customer@grimaldi.napoli.it For domestic lines trip, you may contact us by on: customer@minoan.gr

3 CALAIS ROUTES - DESTINATION MAP PARIS BARCELONA HAMBURG POZNAN 782 BERLIN AMSTERDAM 441 WARSAW 223 LEIPZIG DUSSELDORF DRESDEN COLOGNE 426 BRUSSELS KATOVICE 189 PRAGUE 278 KRAKOW FRANKFURT NUREMBERG BRNO STUTTGART 123 VIENNA 229 BRATISLAVA SALZBURG 79 MUNICH BASEL BUDAPEST INNSBRUCK ZURICH GRAZ 260 GENEVA 282 VILLACH LJUBLIANA LYON ZAGREB VERONA VENICE MILAN MARSEILLE GENOVA 287 BOLOGNA ROME NAPLES 380 BRINDISI VENICE - - CORFU - - *BRINDISI - CORFU - - PIRAEUS - HERAKLION PIRAEUS - MILOS - HERAKLION PIRAEUS - CHANIA HERAKLION - CYCLADES (Santorini-Ios-Paros-Mykonos) CORFU OPERATED BY GRIMALDI EUROMED S.p.A OPERATED BY MINOAN LINES *For information concerning the Brindisi line, please consult the website THESSALONIKI ATHENS PIRAEUS 215 MILOS ISTANBUL MYKONOS PAROS IOS SANTORINI CHANIA HERAKLION CRUISE EUROPA CRUISE OLYMPIA CORFU FLORENCIA H/S/F KNOSSOS PALACE H/S/F FESTOS PALACE Plan efficiently your driving time to the port. It is strongly recommended to manage your time and include an additional 2 hour driving time to the port of departure, due to heavy traffic on all European highways during summer-peak season. H/S/F Mykonos Palace Santorini Palace 3

4 & VENICE ROUTE / CRUISE EUROPA - CRUISE OLYMPIA Notes: and times are indicated in local time. times shown on the timetables indicate the time when the ship reaches the pilot station, before the entrance to the port. Schedules are provisional and subject to change. 4 VENICE - - MO 18:30 TU 11:00 TU 16:30 WE 04:30 WE 14:00 TH 08:00 TH 14:00 TH 04:30 TH 14:00 FR 08:00 FR 14: FR 17:00 SA 10:00 SA 16: SA 17:00 SU 10:00 SU 16: SU 18:30 MO 11:00 MO 17:00 VENICE ITALY - GREECE From 16/01/2019 till 30/06/2019 & from 09/09/2019 till 31/12/2019 Suspended sailings: Every Tuesday. From 01/07/2019 till 08/09/2019 CORFU - - MO 18: TU 11:00 TU 16:30 WE 04:30 WE 14:00 TH 08:00 TH 10: TH 04:30 TH 14:00 FR 08:00 FR 10: FR 17: SA 10:00 SA 15: SA 17: SU 10:30 SU 16: SU 18: MO 11:30 MO 17:00 Suspended sailings: Every Tuesday. GREECE - ITALY From 16/01/2019 till 30/06/2019 & from 09/09/2019 till 31/12/2019 From 01/07/2019 till 08/09/2019 VENICE MO 19:00 TU 01:00 TU 16:00 WE 01:30 TU 19:00 WE 01:00 WE 16:00 TH 01:30 TH 16:30 TH 22:30 FR 13: FR 16:30 FR 22:30 SA 13: SA 18:00 SA 23:59 SU 15: SU 18:00 SU 23:59 MO 15: Suspended sailings: Every Wednesday. CORFU VENICE MO 19:30 TU 01: TU 17:00 WE 01:30 TU 19:00 WE 01: WE 16:30 TH 01: TH 21:00 TH 22:30 FR 13: FR 21:00 FR 22:30 SA 13: SA 18:00 SA 23: SU 15: SU 18:00 SU 23: MO 15: Suspended sailings: Every Wednesday.

5 SEASONALITY & PRICE LIST / CRUISE EUROPA - CRUISE OLYMPIA dates from Ancona & Venice Low Season Middle Season High Season JAN WE TH FR SA SU MO WE TH FR SA SU MO WE TH FR SA SU MO WE TH FR SA SU MO WE TH FEB FR SA SU MO WE TH FR SA SU MO WE TH FR SA SU MO WE TH FR SA SU MO WE TH MAR FR SA SU MO WE TH FR SA SU MO WE TH FR SA SU MO WE TH FR SA SU MO WE TH FR SA SU APR MO WE TH FR SA SU MO WE TH FR SA SU MO WE TH FR SA SU MO WE TH FR SA SU MO MAY WE TH FR SA SU MO WE TH FR SA SU MO WE TH FR SA SU MO WE TH FR SA SU MO WE TH FR JUN SA SU MO WE TH FR SA SU MO WE TH FR SA SU MO WE TH FR SA SU MO WE TH FR SA SU JUL MO WE TH FR SA SU MO WE TH FR SA SU MO WE TH FR SA SU MO WE TH FR SA SU MO WE AUG TH FR SA SU MO WE TH FR SA SU MO WE TH FR SA SU MO WE TH FR SA SU MO WE TH FR SA SEP SU MO WE TH FR SA SU MO WE TH FR SA SU MO WE TH FR SA SU MO WE TH FR SA SU MO OCT WE TH FR SA SU MO WE TH FR SA SU MO WE TH FR SA SU MO WE TH FR SA SU MO WE TH NOV FR SA SU MO WE TH FR SA SU MO WE TH FR SA SU MO WE TH FR SA SU MO WE TH FR SA DEC SU MO WE TH FR SA SU MO WE TH FR SA SU MO WE TH FR SA SU MO WE TH FR SA SU MO also from Venice: Every Wednesday & Thursday. dates from Patras Low Season Middle Season High Season JAN TU TH FR SA SU MO TU TH FR SA SU MO TU TH FR SA SU MO TU TH FR SA SU MO TU TH FEB FR SA SU MO TU TH FR SA SU MO TU TH FR SA SU MO TU TH FR SA SU MO TU TH MAR FR SA SU MO TU TH FR SA SU MO TU TH FR SA SU MO TU TH FR SA SU MO TU TH FR SA SU APR MO TU TH FR SA SU MO TU TH FR SA SU MO TU TH FR SA SU MO TU TH FR SA SU MO TU MAY TH FR SA SU MO TU TH FR SA SU MO TU TH FR SA SU MO TU TH FR SA SU MO TU TH FR JUN SA SU MO TU TH FR SA SU MO TU TH FR SA SU MO TU TH FR SA SU MO TU TH FR SA SU JUL MO TU TH FR SA SU MO TU TH FR SA SU MO TU TH FR SA SU MO TU TH FR SA SU MO TU AUG TH FR SA SU MO TU TH FR SA SU MO TU TH FR SA SU MO TU TH FR SA SU MO TU TH FR SA SEP SU MO TU TH FR SA SU MO TU TH FR SA SU MO TU TH FR SA SU MO TU TH FR SA SU MO OCT TU TH FR SA SU MO TU TH FR SA SU MO TU TH FR SA SU MO TU TH FR SA SU MO TU TH NOV FR SA SU MO TU TH FR SA SU MO TU TH FR SA SU MO TU TH FR SA SU MO TU TH FR SA DEC SU MO TU TH FR SA SU MO TU TH FR SA SU MO TU TH FR SA SU MO TU TH FR SA SU MO TU also to Venice: Every Monday & Tuesday. PRICE LIST in LOW SEASON MIDDLE SEASON HIGH SEASON ACCOMMODATION CATEGORY One Way Fixed dues Total Return Fixed dues Total One Way Fixed dues Total Return Fixed dues Check timetable and offers updates: Total One Way Fixed dues Total Return Fixed dues LUX* DELUXE OUTSIDE, DOUBLE BED, HYDROMASSAGE SHOWER / WC / TV JS2* JUNIOR SUITE OUTSIDE, DOUBLE BED, SHOWER / WC / TV A2* 2-BERTH OUTSIDE SHOWER / WC AB2* 2-BERTH INSIDE SHOWER / WC JS3 JUNIOR SUITE OUTSIDE, DOUBLE & SINGLE BED, SHOWER/WC/TV A3 3-BERTH OUTSIDE SHOWER / WC AB3 3-BERTH INSIDE SHOWER / WC JS4/5 JUNIOR SUITE-FAMILY, OUTSIDE, DOUBLE BED& 2/3 SINGLE BEDS, SHOWER/WC/TV A4 4-BERTH OUTSIDE SHOWER / WC AB4 4-BERTH INSIDE SHOWER / WC ABS AIRPLANE BUSINESS SEATS AES AIRPLANE ECONOMY SEATS D DECK VEHICLE CATEGORY 1 VEHICLES UP TO 6M IN LENGTH & UP TO 2M IN HEIGHT TRAILERS- BOAT TRAILERS UP TO 6M IN LENGTH & UP TO 2M IN HEIGHT VEHICLES-TRAILERS- BOAT TRAILERS UP TO 6M IN LENGTH & OVER 2M IN HEIGHT VEHICLES-TRAILERS- BOAT TRAILERS FROM 6,01M UP TO 8M IN LENGTH VEHICLES-TRAILERS- BOAT TRAILERS FROM 8,01M UP TO 10M IN LENGTH VEHICLES-TRAILERS- BOAT TRAILERS OVER 10M IN LENGTH CAMPERS-CARAVANS UP TO 6M IN LENGTH & OVER 2M IN HEIGHT -CAMPING ALL INCLUSIVE CAMPERS-CARAVANS FROM 6,01M UP TO 8M IN LENGTH-CAMPING ALL INCLUSIVE CAMPERS-CARAVANS FROM 8,01M UP TO 10M IN LENGTH-CAMPING ALL INCLUSIVE CAMPERS-CARAVANS OVER 10M IN LENGTH-CAMPING ALL INCLUSIVE MOTORCYCLES PET FRIENDLY CABINS (AB2/3/4) ONE WAY: 50/Cabin** RETURN: 50/Cabin** The commercial policy discounts do not apply on the fixed dues or on the extra charge for Pet Friendly cabins. - The company retains the right to apply fuel surcharge without any prior notice. - Prices in Euro per person, vehicle and leg. - In return fares, 30% discount has been calculated. - Meals and drinks are not included. - Camping All Inclusive is strictly valid for officially registered campers/caravans. Camping All Inclusive service is offered in vehicle categories 7,8,9 & 10 (see details on page 6) - Bicycles are transported free of charge. - Children (from 4 up to 16 years old) discount: 50% off the above fares. - Pets travel in kennels free of charge. An additional fare per cabin applies to Pet Friendly cabins on Cruise Europa, Cruise Olympia. Pet Friendly cabins can be occupied as whole cabins, not per bed accommodation and they are 4-berth inside cabins, that can be reserved as 2/3-berth or single occupancy cabins. You may also wish to consult our General Terms & Conditions (page 11). *Single occupancy has a supplement of 50% of the respective 2-berth occupancy. **Maximum allowance 2 pets per cabin. Total 5

6 Camping All Inclusive... on board Enjoy an innovative service especially tailored for passengers who prefer travelling in comfort with their camper* / caravan*. Book Camping All Inclusive service and benefit from: Garage space for your camper* / caravan* Electricity supply for your camper* / caravan* Accommodation in an inside cabin 30% discount on all meals (breakfast-lunch-dinner) and drinks served at the à la carte and self-service restaurants during the voyage. & VENICE ROUTES CRUISE EUROPA / CRUISE OLYMPIA ALL at the price of a DECK & camper* / caravan* reservation! If you wish to book a pet cabin, you can benefit of a special reduced fare of only 25 Euros per cabin / leg (Maximum allowance 2 pets per cabin). * Camping All Inclusive is strictly valid for officially registered Campers / Caravans, which must be fully equipped with private facilities (sleeping area, kitchen & W.C. facilities). Conventional cars, minibuses or boats cannot benefit of the Camping All Inclusive service. measure the height measure the height measure the length measure the length MINOAN LINES COOPERATIONS Minoan Lines & Show Your Card! Are you a member of an automobile club? Are you travelling with a vehicle? Does your card have this logo on it? Then a 20% discount is yours! Show Your Card! (SYC!) members discount on the official pricelist is valid both on Adriatic and domestic lines and includes: SYC! Card holder. Accompanying persons in the same reservation. All vehicle categories under the same reservation code. In order for a card holder to receive the SYC! discount, his/her reservation must include at least one vehicle. If travelling with a camper / caravan using Camping All Inclusive service, take advantage of our Show your Card! offer also applicable on these services. For further details and a full list of cooperating Show Your Card! (SYC!) Automobile & Touring Associations, please visit our website: or contact one of our official agents % Easily, calculate the volume of your vehicle! For our Eurail/ InterRail Travelers! Eurail and Interrail Pass holders may travel on all Adriatic and Minoan domestic lines with a 20% discount on official pricelists. For reservations and information, please contact reservation@minoan.gr or our central & port offices (see details on back cover page). For more information, please visit us on or Eurail Group G.I.E. on

7 MINOAN LINES OFFERS* 20% EARLY BOOKING OFFER Valid for all accommodation and private vehicles categories. Valid for one way and round trips until 15/01/2020. Valid for tickets issued until 28/02/2019. Cumulative with all other discounts of our standard commercial policy. Early Booking tickets are not refundable. 50% children discount offered to all our young passengers between 4 and 16 years of age. At least one parent / designated adult must accompany children travelling in cabins. Children under the age of 4 travel free of charge, but are not entitled to a berth or a seat. 30% discount on return fares provided that both legs of the trip are purchased under the same reservation code. This discount is also valid when combining routes (e.g. Ancona/Venice or vice versa). 30% discount on return fares when Minoan Lines & Grimaldi Lines Adriatic service is combined. Valid for passengers and vehicles. Outbound ticket must be presented and registered for the return ticket reservation. 30% discount on domestic routes applies to passengers and vehicles (all categories) when issuing domestic and international lines tickets under the same reservation code. 20% discount for families/friends of 3 or more persons travelling in DECK, AES, ABS, AB4, AB3, A3 and A4 accommodation category with or without a vehicle (vehicle category 1 & moto). All tickets must be issued under the same reservation code. 20% students/youngsters discount offered to students and youngsters up to 26 years old travelling in any type of accommodation except DELUXE category. The discount is also valid for one vehicle (cat. 1) or motorcycle. Passenger s age and/ or student status is checked by presenting a valid passport, ID card or the International Student Identity Card (ISIC) at embarkation. 20% senior citizens discount offered to passengers over 60 years old travelling in any fare category with or without a vehicle. Valid for all vehicle categories except - Camping All Inclusive service. Passenger s proof of age is checked at embarkation against passport or ID card. Complimentary breakfast at the à la Carte Restaurant on Cruise Europa & Cruise Olympia, offered to all passengers travelling in DELUXE cabin category. Free entrance at the Wellness Center (use of gym, Jacuzzi, sauna & steam bath) offered to all passengers travelling in DELUXE & Junior Suite cabin category on Cruise Europa & Cruise Olympia. The 30% discount is provided exclusively on the return fare of a round trip ticket and is cumulative. For your convenience, this discount is already deducted on the price list under the return column. All other discounts are not cumulative and only one of them is granted at a time, when the conditions of the aforementioned offers are met. Once the ticket is issued, no refunds are allowed for price differences on discounts or special offers. * ALL OFFERS ARE VALID ALL YEAR ROUND EXCEPT WHERE STATED DIFFERENTLY. 7

8 PIRAEUS - CRETE & CYCLADES H/S/F MYKONOS PALACE H/S/F KNOSSOS PALACE H/S/F FESTOS PALACE...the most luxurious Cruise Ferries in Greece! EVENING ITINERARIES (DAILY) PIRAEUS - HERAKLION From 01/01/2019 till 31/10/2019 PIRAEUS 21:00 Suspended sailing: 27/04/2019 HERAKLION 06:30 HERAKLION - PIRAEUS From 01/01/2019 till 31/10/2019 HERAKLION 21:00 Note: from 20/06/2019 till 15/09/2019, at 22:00, on Thursdays and Sundays. On Wednesday 14/08/2019, departure at 22:00. 20% return trip discount for passengers and vehicles or motorcycles, provided that both legs are issued simultaneously. OFFERS 50% children discount offered to all our young passengers between 4 and 16 years old. At least one parent/designated adult must accompany children travelling in cabins. PIRAEUS - MILOS - HERAKLION PIRAEUS 06:30 3+1FREE in a 4-berth cabin on the condition that at least two tickets are full fare and all four passengers travel in the same cabin. The free ticket is issued to the passenger with the lowest fare (or highest discount). DIRECT ITINERARIES EVERY THURSDAY & SUNDAY IN 3 ½ HOURS from 20/06/2019 till 15/09/2019. Note: The scheduled midday sailing on Thursday 15/08/2019 with call of port Milos island, will be performed on Wednesday 14/08/2019. SUMMER MIDDAY ITINERARIES ( 11:00) JUN TH SU TH SU JUL TH SU TH SA SU TH SA SU SU TH FR SA SU SU AUG TH FR SA SU TH FR SA SU WE SA SO TH FR SA SU TH FR SA SEP SU TH SU TH SU PIRAEUS - CHANIA - PIRAEUS PIRAEUS - CHANIA From 01/01/2019 till 31/10/2019 PIRAEUS 16:00 Suspended sailing: 27/04/2019 CHANIA 22:30 CHANIA - PIRAEUS From 01/01/2019 till 31/10/2019 CHANIA 23:59 PIRAEUS 07:30 Note: The above timetables may be subject to change. For our latest offers, pricing information concerning domestic lines and General Terms and Conditions, consult our website our Central Agencies or your travel agent. 8

9 HERAKLION - CYCLADES (SANTORINI-IOS-PAROS-MYKONOS) H/S/C SANTORINI PALACE From 25/4/2019 till 14/05/2019 & from 07/10/2019 till 27/10/2019 s every Tuesday, Thursday, Friday and Sunday From 15/05/2019 till 06/10/2019 Daily departures CENTRAL & PORT OFFICES (DOMESTIC ROUTES) OFFERS 50% discount for children up to 16 years old 20% return discount for passengers and vehicles 20% senior citizen discount for passengers over 60 years old and their vehicles Note: For our scheduled itineraries, latest offers, pricing information concerning domestic lines and General Terms and Conditions, consult our website our Central Agencies or your travel agent. PIRAEUS CENTRAL AGENCY 6-10, Thermopylon str., Agios Dionysios, Piraeus tel.: , tel.: (landline)*, (cell & landline)*, fax: Piraeus Port Agency: Gate E2 tel.: , fax: HERAKLION CENTRAL AGENCY 17, 25th August str., Heraklion, Crete tel.: , (landline)*, (cell & landline)*, fax: reservation@minoan.gr Heraklion Port Agency: Central Passenger Station tel.: , fax: CHANIA NANADAKIS TRAVEL 2, Εl.Venizelou ave Chania tel.: travelnanadakis@yahoo.com Minoan Lines Souda Port Agency: Port of Souda tel.: MILOS MILOS TRAVEL Adamantas, Milos Tel.: , Fax: travel@milostravel.gr SANTORINI PELICAN TRAVEL tel.: info@pelican.gr IOS ACTEON TRAVEL tel.: info@acteon.gr PAROS POLOS TOURS tel.: , 22093, info@polostoursparos.com MYKONOS DELIA TRAVEL tel.: travel@delia.gr 9

10 LÅNGNÄS NAANTALI HELSINKI KAPELLSKÄR MALMÖ TRAVEMÜNDE ES I N A P M O AT P 3C U O E R C I G V E R IN ON GERS SE N E S S PA VENICE SAVONA LIVORNO BARCELONA CIVITAVECCHIA BRINDISI Rome PORTO TORRES SALERNO OLBIA CORFU PALERMO TUNIS PIRAEUS MIKONOS PAROS CATANIA CHANIA MALTA HERAKLION a Grimaldi Group Company finnlines.com grimaldi-lines.com minoan.gr

11 GENERAL TERMS & CONDITIONS* (*valid for International Lines) These General Conditions are valid for all tickets issued by or before 31/12/2019. Minoan Lines SA acts as an agent for carrier Grimaldi Euromed S.p.A. The Carrier for the sea route is indicated on the passenger ticket. Passengers, their luggage and accompanied vehicles are exclusively transported at the Carrier s Terms and Conditions. By purchasing the ticket, the passenger accepts the Terms and Conditions indicated below. Similarly, at the time of reservation and/or purchase of the ticket, the passenger authorises ipso facto the processing of personal data as specified in the Privacy Policy set out at the end of this document and in accordance with Legislative Decree No. 196/2003. DEFINITIONS Carrier means the Owner of the vessel that performs the sea transport. Luggage means hand luggage owned by the passenger, not registered, or stowed in or on the vehicle or deposited in one of the vessels baggage storage room, and that contains only personal belongings. Accompanied vehicle means any motor vehicle (including towed vehicles) for the carriage of persons, not carrying goods for sale, owned or legally available to the passenger indicated on the passenger ticket. POWER OF THE MASTER The Master has the right to proceed without pilot, to tow and assist other vessels under any circumstance, to deviate from the standard route, to call at any port, to transfer passengers and their luggage onto another vessel for the continuation of the journey. The Carrier and, on its behalf, the Master of the vessel have the right to refuse embarkation to any passenger whose health conditions, at their sole discretion, do not permit them to make the journey. Furthermore, during the journey, in any port, the Carrier and, on its behalf, the Master have the right to disembark any passengers who, at their sole discretion, are in such health conditions that do not allow the continuation of the journey or whose behaviour represents a danger or a serious disturbance to the other passengers or the crew. Any passenger on board the vessel is subject to the disciplinary power of the Master for all matters concerning safety and the navigation. The Carrier and the Master have the right to follow any order or directive given by governments or authorities of any state or by subjects that act or declare to act on behalf of or in agreement with such governments or authorities or by any other individual who, based on the conditions of the insurance policy covering war risks to the vessel, can issue such orders or directives. All actions and omissions taken by the Carrier or Master in execution or as a consequence of such orders or directives shall not be considered as breach of contract. The disembarkation of passengers and their luggage as a consequence of such orders or directives release the Carrier from any liability for the continuation of the journey or the repatriation of the passengers. THE VESSELS The vessels in service are passenger Ro/Pax or CRUISE Ferries, suited to transport passengers and freight. BOOKINGS Bookings can be made at a Travel Agent, at Minoan Lines Grimaldi Lines offices and agents or on-line at and www. grimaldi-lines.com. The ticket is payable upon confirmation. Payment of the freight is due to Minoan Lines at the time of booking. No booking is confirmed without full payment of the fare. No passenger ticket can be issued without payment. For security reasons the names of the passengers, the information concerning ID document, the type and the registration number of the vehicle as stated on the ticket have to correspond to the departing passengers and their vehicles. Otherwise, access to departure gates and boarding may be refused. APPLICABLE LAW The contract for the carriage of passengers, their luggage and vehicles is governed by Regulation (EU) No. 1177/2010, the Athens Convention of 13/12/1974 as amended by the London Protocol of 01/11/2002, the Italian Navigation Code as interpreted in accordance with the Italian legal system and any subsequent amendments to the aforesaid law and/or any new sector regulations.in accordance with and with the effects of Article 19 (VI) of Regulation (EU) No. 1177/2010 the carrier establishes that the minimum threshold below which the economic compensation is not expected is 6 (six). Exemptions and exoneration of the liability of the Carrier as per Article 20 of Regulation (EU) No. 1177/2010 as well as those provided by the Italian Navigation Code and any applicable national and international regulations remain valid. TICKETS (Passage Contract) The passenger ticket is only valid for the persons indicated on the ticket. The ticket is non-transferable. The ticket can be submitted in paper form, fax, . The passenger is required to keep his/ her ticket for the entire crossing, if found without a ticket, the passenger will be required to pay double the ticket cost. In the event of a claim, the passenger will be required to show a copy of the ticket, otherwise the claim cannot be processed. FARES For each sea route, the basic rates, divided in accommodations and fixed dues, are published on the Company s website www. minoan.gr. As explained on the same page, the indicated fares may fluctuate, detailed in advance and in any case prior to the completion of the purchase and payment by the customer.pursuant to Article 33 of the Consumer Code, however, the Carrier is entitled to vary the fares before departure and in any case before the reservation has been finalised by the Consumer, both for the outward and the return journeys, providing the Consumer the right to exercise the right of withdrawal as provided for in Article 33 of Legislative Decree No. 206/2005 (so-called Consumer Code). LIMITS OF LIABILITY The liability of the Carrier for the loss of human life, bodily injury and/or loss or damage to luggage, vehicle, valuables, personal effects and/or other property of the passenger shall under no circumstances exceed the limits set by the Athens Convention of 13/12/1974 as amended by the Protocol of London of 01/11/2002 and/or the Italian Navigation Code and/or from other Italian and international legislation in the sector where applicable. ON BOARD DISCIPLINE The passenger is required to strictly observe the on board regulations and comply with the regulations in force for maritime transport, in particular those relating to navigation safety. It is forbidden to smoke on board in all indoor areas. The on-board personnel are legally responsible for ensuring compliance with this prohibition and to report any non-compliance with the relevant Authorities in accordance with Law No. 3 of 16 January 2003 and the relevant implementation agreement of 16 December, Failure to comply with any statutory provision, on board rules, order or Authority regulations concerning safety shall be punished in accordance with applicable civil and criminal laws. In accordance with existing anti-terrorism regulations (ISPS), passengers may at any time be subject to luggage inspection and/or requested to submit identification to the ship s officers. EMBARKATION The passenger must be at check-in at least two hours before departure. Boarding may be refused after this time. In high season, queues should be considered. If the passenger does not arrive within this time limit, s/he loses the right to board even if booked. At the time of boarding, s/he must be in possession of the regular passenger ticket, a valid ID document and any documents required to disembark in the final destination countries and any country where ports of call are located. Vehicles will be called for boarding in the order set by the Master and/or his/her subordinates and officers, and can be placed on any vessel deck. TRAVEL DOCUMENTS Citizen of an EU country: an identity card valid for foreign travel or passport is sufficient. Non-EU citizen: valid passport with valid residence permit or visa for a Schengen country. Before embarking, the passenger must ensure to be in possession of all necessary documentation to disembark at the port of destination. In this respect, the Carrier may not be held liable for disembarking denied by local authorities in lack of documentation required to enter the country of destination. EMBARKATION OF UNDER AGED PASSENGERS In compliance with Regulation (EC) No. 2252/2004, under aged passengers must have their own travel document to embark. (see TRAVEL DOCUMENTS) Passengers under the age of 12 are not accepted on board unless accompanied by an adult. If the adult is not one of the 2 parents, a written authorisation in which the parents declare to entrust their child to a legal guardian, signed by both parents, has to be submitted to the Master or the Purser of the vessel. This letter must be accompanied by the valid ID documents of both parents and, in the case of non-eu citizens, the residence permit of the parents that includes the child; Minors over the age of 12 may be admitted on board the vessel provided they provide the Master/Purser with a waiver signed by both parents, with the documents of both parents enclosed, in which they claim to take full liability for any personal and/or third party damages. Under no circumstances shall the Master and/or other crew member take over the custody, and the consequent liability of the minor on board the ship. It is understood that the passenger is required to obtain all the necessary documentation required by the country of destination and the Carrier cannot be held liable if such documentation is considered insufficient by the Authorities in the port of destination. EMBARKATION OF PREGNANT WOMEN Women more than 6 months pregnant may only travel if they have a medical certificate authorising travel that was issued no more than 7 days before the departure date. If, however, pregnancy is complicated, the pregnant passenger must possess a medical certificate authorising the journey regardless of how many months pregnant. Boarding will not in any case be allowed to women who are expected to give birth within 7 days of departure or who have given birth within 7 days prior to departure. In any case, the Master has the right to refuse boarding to anyone who, at his/her sole discretion, is in a state of health that does not permit travel. In the event that the Master refuses to board the passenger for a justified reason, the Carrier shall only be required to reimburse the cost of the ticket. EMBARKATION OF REDUCED MOBILITY PAS- SENGERS (RMPs) Reduced mobility passenger (hereinafter referred to as RMP) means a person unable to move easily or freely or who requires assistance. Reservations and tickets are offered to RMPs under the same conditions as all other passengers. If RMPs are denied boarding, for safety reasons or impossibility due to vessel design or infrastructure, they may choose between the right to reimbursement and alternative transport. At the time of booking or early ticket purchase, RMPs must provide specific requirements for accommodations, seating, services required or the need to carry medical devices in writing. The request for assistance must be sent to the Company (with enclosed copy of an ID document) prior to the purchase of the ticket and at least 48h before the desired departure, to the address customer@minoan.gr. For any other type of assistance, RMPs must notify the Carrier or terminal operator at least 48 hours in advance and appear at a designated place and at the agreed time, before the published boarding time. Where strictly necessary in accordance with Article 8 of Regulation (EU) No. 1177/2010, the Carrier may require a person with a disability or a person with reduced mobility to be accompanied by another person who can provide the assistance required for the disabled person or the person with reduced mobility. The accompanying person in question is transported free of charge. If a Carrier or a terminal operator, due to fault or negligence, causes loss or damage to mobility equipment or other specific equipment used by people with disabilities or reduced mobility, the RMP must be offered compensation corresponding to the replacement value of the equipment concerned or, where appropriate, the costs of repair. RMP assistance is provided by the Purser or other person in charge. If prior notice is provided concerning the arrival of a RMP on board, the Purser shall prepare the necessary assistance to ensure a smooth journey, from embarking to disembarking. The Purser indicates the cabins on the vessel deck where RMPs are housed and delivers a copy to the Master. The crew, selected to assist the RMP, shall always wear a white/blue band on their arms marked ASSISTANCE to be easily recognised by passengers. The ticket office that checks in the passengers must provide RMPs embarking with their vehicles a sticker for their vehicles. Upon arrival on board, these vehicles must be primarily directed to specific on-board parking areas. These areas allow for full mobility of RMP and easy access to passenger areas. Before arriving at their destinations, the Purser will inform the port agent of any ground transport needs. In the event of an emergency, the person envisaged in the Master List helps the RMP reach the meeting point and the embarking points. Deck bridge access is facilitated by the presence of lifts with luminous keyboard, audio and keys suitable for the visually impaired. Cabins equipped for people with disabilities are available on board, in accordance with current regulations. In public areas, the routes leading to the main services on board are highlighted by tactile guides. Specific restrooms equipped for people with disabilities are also found on board. There are places reserved for people with disabilities on board ships, highlighted by identification plates and equipped with amenities to secure wheelchairs. DRIVERS A driver means the driver of a commercial vehicle embarked on the vessel. There may be several drivers for a single vehicle. The passenger fare is set by the Grimaldi Commercial Office and must be included in the bill of lading, along with the driver s name and surname. The latter must be in possession of the ID documents required for the journey and disembarking in the country of destination. For SOLAS and Decree 13/10/1999 purposes, drivers are similar to passengers. Each driver receives a regular boarding pass at check-in. Drivers must be assigned a seat in the cabin, providing ship availability. Drivers are entitled to free board. HEALTH AND VACCINATIONS Passengers are accepted assuming they are in good health, both physical and mental. There is a first aid station and hospital/cabin on board. INSURANCE The ship-owner and the Carrier have an insurance policy issued by the P & I Club only as regards their liability to third parties. It is strongly recommended that passengers take out a personal insurance policy against the costs of cancellation, luggage, expenses and medical assistance and repatriation. See the following paragraph for the vehicle. ACCOMPANIED VEHICLES Passenger vehicles are considered as vehicles not containing goods for sale. A vehicle containing anything other than personal belongings is not permitted as an accompanied vehicle and must travel as a commodity. Should boarding be denied because the vehicle, which is included as a passenger accompanied vehicle, contains goods for sale, no refund will be recognised. Only one accompanied vehicle is permitted per passenger. Tourist buses, trucks, trailers, lorries and jumbos with or without a driver must travel as cargo. If the vehicle arriving for boarding has a booking code other than the one indicated on the ticket, the passenger loses the right to board (without refunding the ticket). The difference between the categories plus the change fee will have to be paid to be admitted on board the vessel. The accompanied vehicle is boarded and disembarked by the passenger, who, when parked in the place indicated by the crew member, must take care to put the vehicle in gear and pull the handbrake. The vehicle must be locked. Access to the garage area remains categorically forbidden throughout the entire journey. Inoperable vehicles cannot be boarded and will have to travel as cargo. At the time of embarkation, it is obligatory to declare whether the accompanied vehicle is equipped with a methane or LPG fuelling system. The vehicle methane fuel supply system must comply with all relevant regulations in force and this compliance must be duly certified in the registration booklet. During the time the vehicles are stowed on board, methane tank cut-off valves must remain closed. The Passenger must be in possession of all the documents necessary for disembarking and customs clearance of the vehicle in the port of destination. The carrier cannot be held liable in case of incomplete documentation. All costs and expenses arising from the embarkation, disembarkation and customs clearance of the vehicle shall be borne by the passenger. Any damage caused by the vehicle to the vessel and/or third parties must be compensated directly by the Passenger who caused them, or through his/her insurance. However, the Passenger may at any time be required to sign a liability declaration before disembarking from the vessel. We recommend covering the risk of transport by sea with an adequate insurance policy; the Carrier does not provide any insurance coverage except for his own liability, and within the limits imposed by the Italian Code of Navigation or, if applicable, by an international convention. The classification of vehicle categories is at the discretion of the Carrier and is published on the website LUGGAGE Only luggage containing personal effects is allowed on board. The luggage must not contain any goods intended for sale. Dangerous and harmful goods are not allowed (the list of dangerous and harmful goods includes, but is not limited to: weapons, explosives and drugs). Passengers are requested to carry the luggage necessary for the crossing with them since the garage decks remain closed during navigation. Each passenger with cabin accommodation is entitled to bring a single suitcase on board. Passengers with armchairs or bridge passage can only carry a small carry-on baggage. Excess baggage above these limits, except those placed in or on the accompanied vehicle, must be deposited in the luggage compartment by paying the relative price. Household items and furnishings must be registered and stowed in the garage at a fee. The Carrier s liability for checked baggage may not exceed the limits set by the Athens Convention of 13/12/1974 as amended by the Protocol of London of 01/11/2002 and/or the Italian Navigation Code and/or other applicable Italian and international sector legislation, and within the limits of 30 kg per person per unchecked baggage including those possibly placed in or on the accompanied vehicle or stowed in the vessel s baggage storage area (under Article 410 of the Italian Navigation Code). The Carrier cannot be held liable in any way for any theft, loss or damage of jewellery, money, documents, manuscripts, valuables and valuables, wherever they are stowed on board. CURRENCY The currency on board is the Euro. There is no currency exchange. Cheques are not accepted. CHILDREN Children s discounts are indicated in the fare schedule and online on the web site. The age of the child must be documented. The day of embarkation of each single journey is used as a reference. PETS Pets are considered all animals that may be regularly owned under the regulations in force in the passenger s country. There are specific accommodations for dogs and cats, other animals (rabbits, birds, hamsters, etc.) must travel in carriers owned by the passenger. They are not admitted in cabins, in the lounge armchairs and common areas; they are allowed on external decks, where they can safely walk along with their owners, and only allowed in special designated cabins available for pet carriage (service provided on board the vessels Cruise Europa & Cruise Olympia). In addition, the passenger must provide food for the animal as the crew is in no way obliged to provide food, except for water. The passenger must personally take care of the animal and is obliged to remove any excrement, or other, it produces. The passenger is liable for the accompanied animal. Damage to the vessel, to persons or property, must be compensated on the spot. The passenger is also responsible for the vaccinations and other procedures required to travel or to disembark at the port of destination. The transport of animals other than pets is to be excluded as accompanied and should be treated with custom agreement. The following is mandatory for pets (dogs): for international and extra Schengen routes: the European passport (PET), leash and muzzle; for domestic routes: registration in the canine records (registered microchip), the health certificate issued by the veterinary surgeon, the leash and muzzle; The Master shall enforce the rules for the transport of animals. Under no circumstances can the presence of pets in the cabin (except for cabins of pet carriage) and passenger areas or inside the passenger vehicles be tolerated. Visually impaired passengers may travel with their guide dog, in accordance with the national (Law No. 376 of 25 August 1988), international and EU regulations (Article 11.5 of Regulation (EU) No. 1177/2010), at no extra cost. The guide dog can travel in the cabin together with the passenger. The presence of the guide dog must be reported at the time of embarkation. Where a disabled person or person with reduced mobility is accompanied by a recognised assistance dog, that dog shall be accommodated together with that person, provided that the carrier, travel agent or tour operator is notified in accordance with applicable national rules on the carriage of recognised assistance dogs on board passenger ships, where such rules exist. Limitations and restrictions on the transport of pets are necessary for the benefit of all passengers. PASSENGER CANCELLATION CONDITIONS Cancellations must be notified to the Carrier in writing or by a travel agency. Special fare tickets are not refundable. For standard fare tickets, the following cancellation fees apply on the total amount of the ticket (including passengers, accommodations, vehicles, pets, other items etc.): 10% penalty (plus fixed dues) up to 30 days prior to sailing 30% penalty (plus fixed dues) from 29 to 7 days prior to sailing 50% penalty (plus fixed dues) from 6 to 2 days prior to sailing 100% penalty (plus fixed dues), 1 day or less from departure and no show Tickets with a special Agreement are refundable if they are Special Fare tickets, otherwise they will be not refunded. No refund is granted for missed embarkation due to refusal by authority or missing or insufficient personal documentation or vehicle documentation. We recommend the passengers to take out an insurance policy to cover the aforementioned penalties for cancellations. NON-SHOW and OPEN TICKETS (on both lines) are non-refundable. SPECIAL FARE tickets (i.e. EARLY BOOKING) are subject to special cancellation conditions. PASSENGER CHANGE CONDITIONS All tickets, both at standard and special rates, are subject to restrictions in case of change, or payment of any fare differences, if the change entails a higher cost than the original one. Requests to add and/or change dates, times, routes, passengers, accommodations, vehicles etc. will be accepted within the limits of passenger seats and garage spaces available on board (variables based on the date and the sea route) and are therefore subject to availability. The Carrier reserves the right to launch time-limited extraordinary promotional campaigns during the season, whose tickets may not be modifiable and are non-refundable as specified in the applicable terms and conditions of the special offers. CLAIMS Any claims must be received by the Carrier, in writing. Minoan Lines SA and the Carrier reserve the right to change the General Change and Cancellation Terms for certain departures and always before reservation by the passenger. DECREE 13/10/1999 (Directive 98/41/EC on the registration of persons aboard passenger ships) At the time of booking, the customer must provide the following information: surname, name, nationality, date of birth, gender, ID document number (for non-schengen routes only), cell phone number, address. In addition, the passenger can indicate any special needs for care and/or assistance in emergency situations. The provided data will be processed in compliance with Law No. 675 of 31 December INFORMATIVE AND CONSENT AS PER ARTICLES 13, 23, 26 E 43 OF LEGISLATIVE DECREE NO. 196/2003 Dear Customer, Pursuant to Article 13 of Legislative Decree No. 196/2003 (hereafter for brevity also referred to as TU) and in relation to the personal data that Minoan Lines SA will acquire. We inform you of the following: 1. Purposes of processing. Processing aims to conclude and execute the passenger contract and the services derived from it and strictly ancillary; to such ends, consent to processing (Article 23 of Legislative Decree No. 196/2003) is necessary since, in default, it will not be possible to conclude the contract and fulfil its obligations. Processing, where expressly authorised by the data subject (optional consent), may also be aimed at the periodic communication of any offers and/or events, the sending of commercial information and advertising material or the completion of market research on customers. Granting consent for such marketing purposes is not mandatory nor necessary for the purpose of signing the passenger contract and its non-performance will not produce any consequences of any kind. 2. Processing methods. a) The processing of personal data will be carried out in the manner and within the limits set forth in Legislative Decree No. 196/2003 and in particular with respect to the provisions of Article 11 of the said Decree. Data is processed using the following operations and/or group of operations: gathering, recording, organizing, preserving, consulting, processing, editing, selecting, extracting, comparing, using, interconnecting, blocking, communication, cancelling, destroying of data. b) The operations can be performed with or without the assistance of electronic or automated tools. c) Processing is carried out by the data controller and/or processors and representatives whose list, being subject to change, is periodically updated by the data controller. 3. Collection method. Personal and/or sensitive data are collected from the data subject and/or from legitimate third parties and, in any case, in accordance with Legislative Decree No. 196/2003 and for the purposes indicated in point 1 of this notice. In the event that the passenger contract is to be concluded and/or purchased with a third party (i.e. at a travel agency, web portal, etc.), the latter will provide this information on the processing of personal data for consent purposes. 4. Refusal to provide data. As anticipated in point 1, any refusal by the data subject to provide personal data, or some of them, may result in the impossibility of concluding the contract and/or carrying out some ancillary services. 5. Communication of data. Processors and representatives may transmit personal data collected for the purposes set out in point 1 to all those persons to whom such disclosure is necessary for the proper fulfilment of the aforesaid purposes (i.e. subsidiaries and/or affiliates of the Grimaldi Group) and may also be learn of customers personal data from such third parties, subject to the requirements of the TU. 6. Data disclosure. Personal data are not subject to disclosure, without prejudice to the lawful disclosure and dissemination provisions of Article 25 of the TU. 7. International data transfer. Personal data may be transferred to European Union and non-european Union countries in the context of the purposes set out in point 1 and in any case in compliance with the provisions of Articles of the TU. 8. Rights of the data subject. Article 7 of Legislative Decree No. 196/2003 grants the data subject specific rights, including: the right to obtain confirmation as to whether or not personal data concerning you exist and their communication in intelligible form; the right to have knowledge of the origin of the data, the purposes and methods of processing, the logic applied to the treatment, the identification details of the controller, the persons responsible and, in general, the subjects to whom they may be disclosed or who may become aware of them as agents; the right to obtain updating, rectification and data integration; the cancellation, anonymization or block of illicitly processed data; the right to object, for legitimate reasons, to the processing of data. In accordance with Article 8 of Legislative Decree No. 196/2003, the rights referred to in Article 7 are exercised by a request filed without formalities with the data controller; when, as a result of the request, there is no confirmation of the existence of data relating to the data subject, a cost contribution may be claimed by the Carrier for the specific search made (Article 10 of the TU). 9. Data controller. The data controller is Minoan Lines SA, Grimaldi Euromed S.p.A. and Grimaldi Group S.p.A., with headquarters in Palermo, via Emerico Amari No. 8 and administrative offices in Naples, Via Marchese Campodisola No

12 CENTRAL & PORT OFFICES MINOAN AGENCIES srl - Frittelli Maritime Group (General Sales Agent) Lungomare Vanvitelli Ancona tel , fax minoan@minoan.it Embarkation office (tickets and check-in) Ancona Ferries Terminal - Via Einaudi Ancona tel , fax pax: minoan@minoan.it cargo: cargo@minoan.it VENICE AGENZIA MARITTIMA TRIESTE srl Via Autostrade del Mare 1 c/o Terminal Ro-Port MoS s.c.p.a Venezia - Fusina tel fax pax: minoan@minoan.it cargo: cargo.grecia@amt-agency.com SHIPPING AGENCIES S.A. Embarkation Office Check in Terminal: South Port Of Patras tel.: , fax: info@minoanpat.gr MINOAN LINES Check in Terminal: Central Passenger Station, Igoumenitsa tel.: / / 24911, fax: igoumenitsa@minoan.gr CORFU TRAVEL 4, Ethnikis Antistaseos Str., Corfu tel.: / / 21300, fax: corfu@minoan.gr MILOS MILOS TRAVEL Adamantas, Milos Tel.: , Fax: travel@milostravel.gr PIRAEUS CENTRAL AGENCY 6-10, Thermopylon str., Agios Dionysios, Piraeus tel.: , tel.: (landline)*, (cell & landline)*, fax: Piraeus Port Agency: Gate E2 tel.: , fax: HERAKLION CENTRAL AGENCY 17, 25th August str., Heraklion, Crete tel.: , (landline)*, (cell & landline)*, fax: reservation@minoan.gr Heraklion Port Agency: Central Passenger Station tel.: , fax: CHANIA NANADAKIS TRAVEL 2, Εl.Venizelou ave Chania tel.: travelnanadakis@yahoo.com Minoan Lines Souda Port Agency: Port of Souda tel.: ATHENS CENTRAL AGENCY 59, El. Venizelou (Panepistimiou) & Emm. Benaki str. tel.: , (landline)*, (cell & landline)*, fax: *Valid for calls within Greece CENTRAL RESERVATION OFFICE Tel.: , Fax: reservation@minoan.gr, booking@minoan.gr GROUP DEPARTMENT Tel.: , Fax: groupdept@minoan.gr Follow Minoan Lines FOR INFORMATION / RESERVATIONS MINOAN LINES S.A., DOMICILE: 17, 25th August str., GR Heraklion - Crete, G.E.C.R. No: , VAT: EL , Ploion Peiraia Tax Office