Pax Load Factor (%) 35.0 26.0 32.1 48.7 75.1 75.1 84.0 81.3 85.6 80.4 84.4 80.2 89.5 89.2 95.5 94.8 91.9 91.0 87.5 89.7 88.8 85.7 80.0 82.7 Pax Carried (in Lakhs) Subject: Performance of domestic airlines for the year 2018. Traffic data submitted by various domestic airlines has been analysed for the month of May 2018. Following are the salient features: Passenger Growth Passengers carried by domestic airlines during Jan-May 2018 were 571.58 lakhs as against 465.87 lakhs during the corresponding period of previous year thereby registering a growth of 22.69% (Ref Table 1). 1000.00 900.00 Growth: YoY = + 22.69 % MoM = + 16.53 % 800.00 700.00 600.00 500.00 465.87 571.58 2017 400.00 2018 300.00 200.00 100.00 101.74 118.56 0.00 YoY MoM Passenger Load Factor The passenger load factors of various scheduled domestic airlines in May 2018 are as follows (Ref Table 2): 120.0 100.0 80.0 60.0 40.0 20.0 0.0 Air India Jet JetLite Spicejet Go Air IndiGo Air Asia Vistara Trujet Zoom Airways Air Air Deccan Air Odisha 1
The passenger load factor in the month of May 2018 has shown increasing trend compared to previous month primarily due to onset of tourist season. Cancellations The overall cancellation rate of scheduled domestic airlines for the month of May 2018 has been 0.70%.Airline-wise details of cancellations are as follows: Air Odisha Air Deccan Zoom Air Trujet Air India JetLite Go Air Vistara Jet Airways Spicejet IndiGo Air Asia 1.21 1.15 0.82 0.71 0.51 0.47 0.41 0.36 0.00 12.24 9.14 42.22 0.00 10.00 20.00 30.00 40.00 50.00 Cancellation Rate (%) Various reasons of cancellations are indicated below: Operational 3.8% Technical 22.9% Conse/Misc 44.6% Commercial 3.8% Weather 24.9% 2
Passenger Complaints during the month During May 2018, a total of 724 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of May 2018 has been around 0.61. The airline-wise details are as follows: Air Odisha 34.6 Air Deccan 21.6 Air India (dom) 1.7 Jet Airways+Jetlite 1.2 Go Air 0.5 IndiGo 0.3 Spicejet 0.2 Trujet 0.2 Air Asia 0.2 Vistara 0.1 Zoom Air 0.0 0.0 5.0 10.0 15.0 20.0 25.0 30.0 35.0 40.0 No. of Complaints/10,000 Pax Various reasons of passenger complaints are indicated below: Staff Behaviour 6.5% Catering 0.1% Disability 0.4% Others 4.3% Fare 1.2% Refund 3.9% Customer Service 29.1% Flight Problem 30.5% Baggage 23.9% 3
1.1 1.2 0.0 0.1 0.4 0.5 0.4 0.1 5.0 4.8 3.9 3.5 5.5 6.5 4.9 5.1 4.3 8.1 23.6 21.0 23.9 27.2 28.3 30.5 27.2 29.1 33.6 The reason for complaint as percentage compared to the previous month is as follows: 40.0 35.0 30.0 25.0 20.0 15.0 10.0 5.0 0.0 Fare Refund Flight Problem Baggage Customer Service Disability Staff Behaviour Catering Others Mar-18 Airline-wise status of redressal of complaints is given at Table 4. Compliance of Route Dispersal Guidelines Airline-wise Compliance of Route Dispersal Guidelines during the month of May 2018 is given in the following table. Zoom Air did not operate in CAT I routes for the month of May 2018. Airline ASKM Deployment (%) of Category I Cat III Cat IIA Cat II Air India + Alliance Air 96.8 1.40 29.9 Jet Airways + JetLite 50.4 1.13 16.9 Spicejet 99.2 1.46 40.7 Go Air 81.6 1.13 34.0 IndiGo 124.2 1.08 26.6 Vistara 35.3 1.11 18.4 Air Asia 177.2 3.79 78.1 Zoom Air - - - Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I) Category II - 10% Category IIA - 1% Category III - 35% 4
On-Time Performance (Scheduled Domestic Airlines) On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of May 2018 is as follows: OTP at Four Metro Airports IndiGo Spicejet Vistara Jet Airways+JetLite Go Air Air India (Dom) 80.9 80.0 76.7 74.6 74.5 69.8 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows: Air India (Domestic) BLR 84.1 DEL 75.0 HYD 73.3 BOM 54.8 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 5
Jet Airways + JetLite BLR 86.9 DEL 79.2 HYD 78.2 BOM 64.6 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Spicejet HYD 86.3 DEL 83.9 BLR 81.5 BOM 64.2 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 6
Go Air HYD 87.8 BLR 82.7 DEL 76.6 BOM 63.1 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) IndiGo DEL 87.1 HYD 86.5 BLR 86.3 BOM 59.2 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 7
Vistara BLR 90.3 DEL 79.9 HYD 75.7 BOM 52.5 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to Reactionary. Airport 9% Wx 2% ATC 13% Misc 2% Pax 2% Ramp 1% Reactionary 64% Tech 4% Ops 3% 8
0.75% 0.45% 0.15% 0.25% 1.56% 2.11% 0.66% 0.66% 0.44% 0.51% 1.24% 1.05% 0.87% 1.21% 1.07% 1.35% 0.63% 1.79% 0.92% 1.10% 1.02% 0.77% 2.37% 1.75% 0.99% 1.14% 2.64% 1.68% 1.43% 6.25% 6.07% 3.32% 6.75% 3.32% 1.35% 0.84% 0.50% 28.19% 0.25% 0.17% 0.03% 0.07% 0.51% 0.54% 0.16% 0.24% 0.15% 0.13% 0.32% 0.27% 0.31% 0.36% 0.27% 0.31% 0.34% 0.63% 0.14% 0.10% 0.58% 0.23% 0.45% 0.42% 0.27% 0.29% 0.57% 0.47% 1.16% 0.80% 1.56% 1.02% 0.43% 0.14% 0.10% 2.87% 3.01% 20.31% Revenue Earned& Seats Sold in Highest Fare Bucket The revenue earned and the number of seats sold by scheduled private airlines in the highest fare bucket on select 20 sectors is as follows: Air India 2 % of Seats Sold in Highest fare bucket 2 1 1 3 3 2 2 1 % of Revenue Earned in Highest fare bucket 1 9
0.92% 0.50% 0.19% 0.40% 0.53% 0.40% 0.32% 0.15% 0.44% 0.51% 0.56% 0.48% 0.34% 0.37% 0.11% 0.47% 1.36% 0.83% 0.70% 0.49% 0.38% 0.39% 0.39% 0.41% 0.15% 0.25% 0.49% 0.46% 0.70% 0.78% 1.23% 1.05% 2.14% 3.34% 0.71% 0.37% 0.15% 0.12% 0.40% 0.33% 0.26% 0.12% 0.37% 0.38% 0.65% 0.34% 0.35% 0.30% 0.22% 0.18% 0.08% 0.14% 0.20% 0.15% 0.21% 0.18% 0.23% 0.23% 0.16% 0.13% 0.22% 0.16% 0.66% 0.47% 0.20% 0.26% 1.15% 1.72% Jet Airways % of Seats Sold in Highest fare bucket 4.0% 3.0% 2.0% 1.0% % of Revenue Earned in Highest fare bucket 4.0% 3.0% 2.0% 1.0% 10
0.36% 0.06% 0.06% 0.27% 0.08% 0.05% 0.05% 0.36% 0.27% 0.10% 0.30% 0.05% 0.08% 0.05% 0.37% 0.25% 0.37% 0.81% 1.65% 2.49% 0.08% 0.05% 0.05% 0.03% 0.15% 0.06% 0.07% 0.32% 0.05% 0.08% 0.61% Indigo % of Seats Sold in Highest fare bucket 4.0% 3.0% 2.0% 1.0% % of Revenue Earned in Highest fare bucket 4.0% 3.0% 2.0% 1.0% 11
9.69% 8.58% 18.44% 27.84% 18.14% 21.65% 16.65% 25.56% 9.03% 14.99% 4.42% 6.16% 24.99% 16.00% 19.80% 11.37% 12.28% 12.84% 9.30% 16.97% 11.23% 16.86% 11.96% 17.91% 6.78% 15.45% 7.49% 18.52% 37.93% 34.67% 56.35% 3.79% 3.66% 10.61% 13.95% 9.82% 13.49% 8.59% 3.86% 7.37% 1.96% 2.81% 8.25% 4.05% 6.39% 8.06% 5.21% 8.48% 5.31% 8.38% 17.53% 13.28% 13.74% 6.94% 11.28% 2.90% 6.68% 7.35% 3.53% 16.10% 20.10% 46.15% Go Air % of Seats Sold in Highest fare bucket 5 4 4 3 3 2 2 1 1 10 9 8 7 6 5 4 3 2 1 % of Revenue Earned in Highest fare bucket 12
0.95% 0.67% 0.06% 0.06% 0.22% 1.28% 0.03% 0.49% 1.33% 0.55% 0.39% 0.08% 0.07% 0.51% 1.26% 0.41% 0.21% 0.09% 0.27% 1.45% 1.61% 1.58% 0.51% 1.66% 0.27% 0.14% 0.11% 1.53% 1.10% 0.77% 1.76% 0.20% 0.14% 0.29% 0.11% 0.34% 0.10% 0.07% 0.35% 0.08% 0.40% 0.07% 0.03% 0.31% 0.43% 0.15% 0.52% 0.18% 0.51% 0.61% 0.93% Spicejet % of Seats Sold in Highest fare bucket 4.0% 3.0% 2.0% 1.0% 1 % of Revenue Earned in Highest fare bucket 12.0% 9.0% 6.0% 3.0% 13
0.66% 0.60% 0.11% 0.11% 0.03% 0.57% 0.29% 0.12% 0.85% 0.31% 0.08% 0.15% 1.04% 0.90% 1.61% 1.31% 1.27% 0.97% 0.42% 1.11% 1.81% 0.24% 0.26% 0.07% 0.13% 0.22% 0.23% 0.06% 0.10% 0.42% 0.26% 0.05% 0.26% 0.58% 0.54% 0.36% 0.11% 0.17% 0.13% 0.46% 0.75% 1.29% Vistara % of Seats Sold in Highest fare bucket 4.0% 3.0% 2.0% 1.0% % of Revenue Earned in Highest fare bucket 1 9.0% 8.0% 7.0% 6.0% 4.0% 3.0% 2.0% 1.0% 14
0.07% 0.07% 0.17% 0.43% 0.18% 0.07% 0.36% 0.20% Air Asia % of Seats Sold in Highest fare bucket 4.0% 3.0% 2.0% 1.0% BLR-DEL DEL-GAU CCU-DEL % of Revenue Earned in Highest fare bucket 4.0% 3.0% 2.0% 1.0% BLR-DEL DEL-GAU CCU-DEL 15
Compliance of CAR Section 3, Series M, Part IV In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis. Airline Denied Boarding Cancellations Delays Beyond 2 Hrs No. ofpax Affected Status of Facilities & Compensation No. ofpax Affected Status of Facilities & Compensation No. ofpax Affected Status of Facilities Air India 1253 Jet Airways and JetLite 413 Refund Rebookedon other flights Hotel accommodation Compensation of Rs. 45.26 lakhs Refund Rebooked on other flights Hotel accommodation Compensation of Rs.31.12 lakhs SpiceJet 168 9.13 lakhs Go Air Nil Nil 3836 2491 3170 Refunds Rescheduling Hotel accommodation Compensation of Rs. 18.82 lakhs Refunds Rescheduling Hotel accommodation. Compensation of Rs. 1.82 lakhs Refreshments Rescheduling Compensation of Rs. 25.54 lakhs 256 Refreshments Rescheduling 44408 1233 29371 1722 Refreshments Refunds where pax desired Rescheduling Amount spent on facilitation of Rs. 65.17 lakhs Refreshments Refunds where pax desired Rescheduling Refreshments Transfer to other airlines Amount spent on facilitation of Rs.58.11 lakhs All pax given refreshments Refunds where pax desired Rescheduling Indigo 8 0.20 lakhs 3222 1.63 lakhs 100284 Refreshments Air Asia 36 0.91 lakhs 52 0.38 lakhs 8527 Refreshments Rescheduling Amount spent on facilitation of Rs 12.68 lakhs Vistara 21 0.94 lakhs 1556 11.54 lakhs 8888 Refreshments Rescheduling Amount spent on facilitation of Rs 17.11 lakhs TruJet Nil Nil 374 7.40 lakhs 150 Refreshments Rescheduling Amount spent on facilitation of Rs 0.39 lakhs Zoom Air Nil Nil 12 Nil Nil Nil Amount spent on Air Nil Nil 109 2.06 lakhs 50 facilitation of Rs Deccan 0.05 lakhs Air Odisha Nil Nil 224 4.41 lakhs Nil Nil 16
SUMMARY No. ofpax Affected 1899 Denied Boarding Cancellations Delays Facilities & Compensation Rs. 87.56 lakhs compensation No. ofpax Affected 15302 Facilities & Compensation Rs. 73.61 lakhs compensation and facilities No. ofpax Affected 194633 Facilities Rs. 153.51 lakhs towards facilitation 17
Table 1 TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (IN LAKHS) - YEAR 2018 Month & Year Percentage Share Air India Private Total Private (Domestic) Carriers Domestic Air India Carriers Jan 15.29 99.36 114.65 86.7 13.3 Feb 14.23 93.21 107.44 86.8 13.2 Mar 15.53 100.27 115.80 86.6 13.4 Ist Quarter 45.06 292.84 337.90 86.7 13.3 Apr 15.31 99.82 115.13 86.7 13.3 May 15.18 103.38 118.56 87.2 12.8 Jun IInd Quarter 30.49 203.19 233.69 87.0 13.0 Jul Aug Sep IIIrd Quarter Oct Nov Dec IVth Quarter Total 75.55 496.04 571.58 86.8 13.2 Data of 2017 Percentage Share Air India Private Total Private (Domestic) Carriers Domestic Air India Carriers I st Qtr 37.01 235.79 272.79 86.4 13.6 II nd Qtr 25.03 168.05 193.08 87.0 13.0 III rd Qtr IVthQtr Total 62.04 403.83 465.87 86.7 13.3 Growth (%) = +21.77 +22.83 +22.69
Table 2 MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2018 (PASSENGER LOAD FACTOR IN PERCENTAGE) Month Air India (Dom) Jet Airways JetLite Spice Jet Go Air IndiGo Air Asia Vistara Trujet Zoom Air Air Deccan Jan 84.6 88.7 89.7 95.0 90.0 89.7 83.7 87.0 77.0 80.2 50.3 - Air Odisha Feb 86.7 90.4 90.3 96.3 90.4 91.8 88.0 91.2 77.0 84.2 68.0 29.3 Mar 83.6 86.2 87.1 95.0 88.0 89.0 82.0 88.2 72.4 70.4 53.1 26.0 Apr 84.0 85.6 84.4 95.5 89.5 91.9 87.5 88.8 80.0 75.1 35.0 26.0 May 81.3 80.4 80.2 94.8 89.2 91.0 89.7 85.7 82.7 75.1 48.7 32.1 Jun Jul Aug Sep Oct Nov Dec 19
Month & Year Jan Feb Mar IstQtr Apr May Jun IIndQtr Jul MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2018) Passengers Carried (in Lakhs)/Market Share (%) Air India Private Air Carriers Jet Airways Jet Lite Spice Jet Go Air Indigo Air Asia Vistara Zoom Air Trujet Air Deccan Air Odisha Pax Carried 15.29 16.37 2.63 14.48 10.95 45.57 4.89 4.10 0.03 0.33 0.01 - Market Share 13.3 14.3 2.3 12.6 9.6 39.7 4.3 3.6 0.0 0.3 0.0 - Pax Carried 14.23 15.72 2.32 13.32 10.21 42.90 4.56 3.84 0.03 0.31 0.01 0.00 Market Share 13.2 14.6 2.2 12.4 9.5 39.9 4.2 3.6 0.0 0.3 0.0 0.0 Pax Carried 15.53 17.43 1.84 14.74 10.40 45.76 5.24 4.42 0.01 0.43 0.00 0.00 Market Share 13.4 15.0 1.6 12.7 9.0 39.5 4.5 3.8 0.0 0.4 0.0 0.0 Pax Carried 45.06 49.52 6.79 42.53 31.56 134.23 14.69 12.36 0.07 1.06 0.02 0.00 Market Share 13.3 14.7 2.0 12.6 9.3 39.7 4.3 3.7 0.0 0.3 0.0 0.0 Pax Carried 15.31 16.94 1.73 14.27 10.10 45.80 5.79 4.63 0.02 0.53 0.00 0.01 Market Share 13.3 14.7 1.5 12.4 8.8 39.8 5.0 4.0 0.0 0.5 0.0 0.0 Pax Carried 15.18 16.26 1.82 14.59 10.34 48.53 6.48 4.71 0.05 0.57 0.01 0.01 Market Share 12.8 13.7 1.5 12.3 8.7 40.9 5.5 4.0 0.0 0.5 0.0 0.0 Pax Carried Market Share Pax Carried 30.49 33.20 3.56 28.86 20.44 94.33 12.27 9.34 0.07 1.10 0.02 0.02 Market Share 13.0 14.2 1.5 12.3 8.7 40.4 5.2 4.0 0.0 0.5 0.0 0.0 Pax Carried Market Share Aug Pax Carried Market Share Sep Pax Carried Market Share IIIrdQtr Pax Carried Market Share Oct Pax Carried Market Share Nov Pax Carried Market Share Dec Pax Carried Market Share IVthQtr Pax Carried Market Share TOTAL Pax Carried 75.55 82.72 10.35 71.39 52.00 228.56 26.96 21.70 0.14 2.16 0.04 0.02 Market Share 13.2 14.5 1.8 12.5 9.1 40.0 4.7 3.8 0.0 0.4 0.0 0.0 Table 3
Table 4 Complaints Redressal Status Airline Total Per 10,000 Passengers Carried Closed Open Air Asia 10 0.2 10 0 Vistara 3 0.1 3 0 Go Air 47 0.5 0 0 Indigo 157 0.3 157 0 SpiceJet 29 0.2 29 0 Jet Airways + JetLite 213 1.2 213 0 Air India (Dom) 258 1.7 198 60 TruJet 1 0.2 1 0 Air Deccan 3 21.6 3 0 Zoom Air 0 0.0 0 0 Air Odisha 3 34.6 3 0 Total 724 0.61 664 60 21