FREE Your Pocket Guide to Derbyshire County Council services libraries schools environment transport community
2 Welcome We hope that this guide will provide you with the right number to reach the Derbyshire County Council service that you need. We have also included other numbers that you might find useful. How to use this guide County council services have been listed in nine categories. Please see the contents pages, 4 and 5 for details. See pages 6 and 7 for details of the services provided by your local district or borough council. Contacting Derbyshire County Council 1. Please select the service you want from the guide and ring the number listed. 2. If you re unsure about the service required or unable to find it in this guide, please contact Call Derbyshire on 08456 058 058, text 86555 or email contact.centre@derbyshire.gov.uk. 3. If you prefer to write to us the main contact address is Derbyshire County Council, County Hall, Matlock DE4 3AG.
Call Derbyshire 08456 058 058 Many key council services are dealt with by Call Derbyshire, Derbyshire County Council s contact centre. You will see the number 08456 058 058 in the listings. The centre is open Monday to Friday, 8am to 8pm and on Saturdays 9.30am to 4pm. Call charges to this number may vary and calls from mobiles may cost considerably more. If you prefer not to use the 0845 number you can telephone Call Derbyshire on 01629 533190. Call us: 08456 058 058 Text us: 86555 Email us: contact.centre@derbyshire.gov.uk 3
4 Contents Page District and borough council services...6 District and borough council telephone numbers...9 County council listings Business and economy... 11 Community and living... 12 Education and learning... 15 Environment... 17 Leisure and culture... 21 Social care and health... 22 Transport and roads... 25 Working for us... 28 Your council... 29
Other services Adult care services... 30 Area education offices... 31 Countryside service area offices... 32 District register offices... 35 Household waste recycling centres... 38 Other useful telephone numbers... 40 5
6 District and borough council services For any of the following services, you should ring your local district or borough council (this is generally the same council you pay your council tax to). The numbers are listed on pages 9 and 10. Please ring Call Derbyshire 08456 058 058 if you are not sure we will be glad to advise you. Abandoned vehicles Bins Burials Commercial waste collection Composting (kerbside collection) Council tax Dogs strays and fouling Electoral registration Environmental health Fly-tipping (Derbyshire County Council takes reporting of) Graffiti
Housing Leisure centres Licensing Litter/cleaning Local tourism information Markets Noise pollution Pest control Planning permission Recycling facilities (other than household waste recycling centres see page 17) 7
District and borough council telephone numbers Amber Valley Borough Council, Town Hall, Market Place, Ripley DE5 3BT 01773 570222 Bolsover District Council, Sherwood Lodge, Bolsover S44 6NF 01246 242424 Chesterfield Borough Council, Town Hall, Bank Road, Rose Hill, Chesterfield S40 1LP 01246 345345 Derbyshire Dales District Council, Town Hall, Bank Road, Matlock DE4 3NN 01629 761100 Erewash Borough Council, Ilkeston Town Hall, Wharncliffe Road, Ilkeston DE7 5RP Long Eaton Town Hall, Derby Road, Long Eaton NG10 1HU 0845 907 2244 9
10 High Peak Borough Council, Council Offices, Hayfield Road, Chapel-en-le-Frith SK23 0QJ 0845 129 7777 North East Derbyshire District Council, Council House, Saltergate, Chesterfield S40 1LF 01246 231111 South Derbyshire District Council, Civic Offices, Civic Way, Swadlincote DE11 0AH 01283 595795 Other local councils Peak District National Park Authority, Aldern House, Baslow Road, Bakewell DE45 1AE 01629 816200 Derby City Council, The Council House, Corporation Street, Derby DE1 2FS 01332 293111
The following abbreviations are used in these listings: AEO = contact your nearest area education office CSO = contact your nearest countryside service area office DRO = contact your nearest district register office For details of these offices please see page 31 onwards. BUSINESS AND ECONOMY Computers public access 08456 058 058 County signs service 01246 244088 Economic development 01629 538348 Property services 01629 536219 Markham Vale 08456 058 058 11
12 Property and land sales 08456 058 058 Trading standards 01629 536142 Travel plans advice to businesses 01629 538156 Weights and measures 01629 536166 COMMUNITY AND LIVING Births, deaths and marriages DRO (see page 35) b_line the Derbyshire student card 08456 058 058 Caravan and campsites Grinlow Elvaston 01298 77735 01332 573735
Census information latest census local studies 01629 538408 01629 536579 Civil partnerships DRO (see page 35) Community safety 01629 538295 Consumer Direct 08454 04 05 06 Derbyshire First Derbyshire County Council s newspaper 01629 538203 Derbyshire 50+ Forum Network 08456 058 058 Derbyshire Handy Van Network 08456 058 058 Derbyshire Intergenerational Strategy (DIGS) 01246 204851 Excellence in the Community Awards 08456 058 058 13
14 Gold Card bus pass 08456 058 058 Grants to voluntary organisations 08456 058 058 Gypsies and travellers 01629 538466 Lottery grants 08456 058 058 Parish and town councils 08456 058 058 Quids In Welfare rights 0845 1202 985 Rooms for meetings 01629 538318 Safer Derbyshire 08456 058 058 Statistics and surveys 01629 538408 Trusted Trader 08456 058 058 Young Achiever awards 01629 538203 Youth clubs and centres 01629 536549 Youth services 01629 536549
EDUCATION AND LEARNING Adult Community Education brochure request 08456 058 058 Catchment areas schools AEO (see page 31) DELTA (Derbyshire Learning and Technology Access) 01629 536574 Eco schools 01629 539179 Education early years and childcare 08456 058 058 Employment of young people AEO (see page 31) Evening and daytime classes brochure request 08456 058 058 Equal opportunities in employment 01629 538384 15
16 Free school meals 01629 536481 Governors (schools) becoming a governor 01629 535769 Grants post 16 (education) 0845 300 5090 Student Finance England Lea Green Development and Conference Centre 01629 534561 Lifelong learning brochure request 08456 058 058 Nursery education 08456 058 058 Schools admissions and transfers 01629 537479 School contact details 08456 058 058 School crossing patrols 01629 538062
School performance details (primary and secondary) 0870 000 2288 Department for Education and Skills School term dates 08456 058 058 Special needs education 01629 536547 Student grants 01629 536477 01629 536478 Sustainable travel schools 01629 538056 ENVIRONMENT Asbestos disposal 08456 058 058 Composting (bin schemes) 08456 058 058 Conservation areas 01629 539791 Conservation of buildings 01629 539795 Country parks CSO (see page 32) 17
Get On course for skills, leisure and fun with Derbyshire County Council s Adult Community Education Service Hundreds of courses throughout Derbyshire Discover new skills Make new friends Improve your health Have a great time with like-minded people Brochure and advice line 08456 058 058 www.derbyshire.gov.uk/adulteducation
Ecology 01629 539784 Eco schools 01629 539179 Emergency planning 01629 538364 Farming and wildlife 01629 539784 Flooding 08456 058 058 Fly-tipping (reporting of) 08456 058 058 Footpaths repair 08456 058 058 Greenwatch action grants 01629 533302 Hazardous waste 01629 538532 Heritage listed buildings, conservation areas archaeology 01629 539795 01629 539774 19
20 Household waste recycling centres 08456 058 058 (see page 38) Lowland Derbyshire Biodiversity Partnership 01629 539771 Maps definitive historical 01629 539819 01629 539656 01629 538347 Nappies (Real Nappy Campaign) 08456 058 058 Recycling and disposal sites 08456 058 058 Rights of way 08456 058 058 Sustainable development 01629 538344 Sustainable travel business 01629 538156 Sustainable travel car share 01629 538521 Sustainable travel schools 01629 538056
LEISURE AND CULTURE Art gallery (Buxton Museum and Art Gallery) 01298 246658 Arts promotion and support 01773 832497 Arts Derbyshire 01773 831394 CDs/DVDs libraries 08456 058 058 Country parks CSO (see page 32) Cycle hire 08456 058 058 Derbyshire Directory 08456 058 058 Derbyshire record office 01629 538347 Derbyshire Sport 01773 748907 Library locations 08456 058 058 Library book renewals 08456 058 058 Literature development 01773 831359 21
22 Local studies library 01629 536579 Mobile libraries 08456 058 058 Publications libraries 08456 058 058 Sports development 01629 530500 TooDoo youth activities 08456 058 058 SOCIAL CARE AND HEALTH Adoption 01629 532280 Aids/HIV advice and information 0845 4647 (NHS Direct) Aiming High for Disabled Children 01629 538993 Benefits advice 0845 120 2985 Births DRO (see page 35)
Blind and partially sighted people 08456 058 058 Care in the community services 08456 058 058 Carers 08456 058 058 Child abuse 08456 058 058 Childcare 08456 058 058 Childminders finding 08456 058 058 Deaf and hearing impaired people 08456 058 058 Deaths registering DRO (see page 35) Derbyshire DAAT (Drug and Alcohol Action Team) 01629 538236 Disabled people services 08456 058 058 Domestic violence 08456 058 058 23
24 Elderly people services 08456 058 058 Food safety 08454 04 05 06 Consumer Direct Fostering 08456 058 058 Home help service 08456 058 058 Homes for elderly people 08456 058 058 Housebound library service 01629 539140 Laundry services 08456 058 058 Mental health 0845 4647 NHS Direct Social care services 08456 058 058 (see page 30) Support for groups working with young people and families (GRID) 01773 744741 Welfare rights advice 0845 120 2985
TRANSPORT AND ROADS b_line the Derbyshire student card 08456 058 058 Bus passes (b_line and Gold Card) 08456 058 058 Bus shelters 01629 536732 Bus stops North East Derbyshire North West Derbyshire South Derbyshire Bus and rail timetables buses (Traveline) National Express National Rail 01629 536745 01629 536748 01629 536742 0871 200 2233 08717 818181 08457 484950 Community transport 08456 058 058 Derbyshire train times booklet 01629 536738 25
Disabled parking blue badges spaces 08456 058 058 08456 058 058 Gold Card bus pass 08456 058 058 Gritting and salting of roads and pavements 08456 058 058 Highway maintenance 08456 058 058 Parking for residents District Council (see page 9) Park Smarter 08456 058 058 Pavement repairs 08456 058 058 Pedestrian crossings fault report 01629 538625 Potholes 08456 058 058 Residents parking schemes District Council (see page 9) 27
28 Road closures and repairs 08456 058 058 Road gritting 08456 058 058 Road safety advice and information 01629 538064 School bus passes (free) 01629 536739 Snow clearance 08456 058 058 Street lighting reporting faults 08456 058 058 Train times (National Rail) 08457 484950 Wayfarer tickets 01629 536738 WORKING FOR US Job opportunities 08456 058 058
YOUR COUNCIL Annual report 01629 538203 Best value performance plan 08456 058 058 Budget of the county council 01629 538894 Community strategy 01629 538266 Complaints about council services 08456 058 058 County councillors 08456 058 058 Equality and diversity 01629 538384 Parish councils 08456 058 058 Press office 01629 538203 29
30 Adult Care Services Derbyshire County Council s Adult Care Services provides support, advice and practical help to people across the county. We have a wide range of services available for older people and people with mental ill health, physical disabilities and learning disabilities. Our services aim to help people live safe, independent and rewarding lives. To contact your nearest office Call Derbyshire on 08456 058 058, or the emergency line for out of hours help on 01629 532600. Call us: 08456 058 058 Text us: 86555 Email us: contact.centre@derbyshire.gov.uk
Area Education Offices Amber Valley, Erewash and South Derbyshire Grosvenor Road, Ripley DE5 3JE 01773 744741 High Peak and Derbyshire Dales Kents Bank Road, Buxton SK17 9HR 01298 26121 North East Derbyshire, Chesterfield and Bolsover St Helena Centre, Sheffield Road, Chesterfield S41 7LU 01246 204851 31
32 Countryside Service Area Offices West Area Middleton Top Visitor Centre, Middleton by Wirksworth DE4 4LS 01629 823204 Hayfield Information Centre, Station Road, Hayfield, High Peak SK22 2ES 01663 746222 North Area Clay Cross Countryside Centre, 23 Market Street, Clay Cross S45 9JE 01629 533020 Tapton Lock Visitor Centre, Lockoford Lane, Chesterfield S41 7JB 01246 551035 Linacre Valley, Linacre Reservoirs, Cutthorpe, Chesterfield S42 7JW 01246 567049
South Area Shipley Country Park, Slack Lane, Heanor DE75 7GX 01773 719961 Elvaston Castle Country Park, Borrowash Road, Elvaston, Derby DE72 3EP 01332 571342 Our Countryside Service Area Offices provide a great place to start your visit from, whether it is for walking, cycling or bird watching. Helpful information, staff and rangers are on hand all year round at the centres, except Christmas Day, with maps, trail leaflets, walk guides, site information and much more available. 33
District Register Offices Amber Valley Town Hall, Market Place, Ripley DE5 3BT 01773 841380 Ashbourne Town Hall, Market Place, Ashbourne DE6 1ES 01335 300575 Bakewell Town Hall, Bakewell DE45 1BW 01629 812261 Buxton (part time for registration of births and deaths only) Town Hall, Market Place, Buxton SK17 6EL 01298 25075 Chapel-en-le Frith (part time for registration of births and deaths only) Town Hall, Chapel-en-le-frith SK23 0HB 01298 813559 35
36 Chesterfield New Beetwell Street, Chesterfield S40 1QJ 01246 271405 Derby City Royal Oak House, Market Place, Derby, DE1 3AR 01332 256526 Erewash 87 Lord Haddon Road, Ilkeston DE7 8AX 0115 932 1014 Glossop (part time for registration of births and deaths only) 51a/53 High Street East, Glossop SK13 8PN 01457 852425 High Peak Council Offices, Hayfield Road, Chapel-en-le-Frith SK23 OQJ 01663 750473 Matlock (part time for registration of births and deaths only) Town Hall, Matlock DE4 3NN 01629 582870
Long Eaton Sub Office (part time Wednesday only. Registration of births and deaths only) Town Hall, Long Eaton 0115 932 4844 New Mills (part time for registration of births and deaths only) Town Hall, New Mills SK22 4AT 01663 743841 South Derbyshire Royal Oak House, Market Place, Derby DE1 3AR 01332 256526 Swadlincote Civic Way, Swadlincote DE11 0AB 01283 213976 Wirksworth Sub Office (part time for registration of births and deaths only) Town Hall, Wirksworth 37
38 Household waste recycling centres Ashbourne Mayfield Road, Ashbourne DE6 2BJ 08456 058 058 Bolsover Buttermilk Lane, Bolsover S44 6AE 08456 058 058 Chesterfield Sheffield Road, Chesterfield S41 7LF 08456 058 058 Glossop Melandra Road, Glossop SK13 6JQ 08456 058 058 Ilkeston Manners Avenue Industrial Estate, Ilkeston DE7 8EF 08456 058 058
Loscoe Taylor Lane, Loscoe DE75 7TA 08456 058 058 Newhall (Swadlincote) Main Street, Newhall DE11 0TP 08456 058 058 Waterswallows near Buxton Waterswallows Industrial Estate, Waterswallows Road, Green Fairfield, Buxton SK17 7JB 08456 058 058 Household waste recycling centres are places where you can take items from your house that are too large to be put in your dustbin. There is no charge for disposing and the centres are open from 8.30am to 6pm daily, except on Christmas Day, Boxing Day, New Year s Day and bank holidays. All our sites recycle as much as they can. 39
40 Other useful telephone numbers Emergency services 999 NATIONAL HELPLINES Central Networks (electricity) 0800 056 8090 Crimestoppers 0800 555 111 NHS Direct 0845 4647 Gas emergency line 0800 111 999 Seven Trent Water (water leaks and bursts) 0800 783 4444 LOCAL HELPLINES Derbyshire Fire and Rescue 01332 771221 Derbyshire Neighbourhood Watch 01773 572067
Police (non emergency) 0345 123 3333 CONNEXIONS DERBYSHIRE Freephone helpline 0800 269468 TOURIST INFORMATION CENTRES Ashbourne 01335 343666 Bakewell and the Peak District 01629 813227 Buxton 01298 25106 Chesterfield 01246 345777 01246 345778 Derby 01332 255802 Glossop 01457 855920 Matlock 01629 583388 South Derbyshire 01283 222848 41
42 TRAVEL INFORMATION LINES Disabled Persons Travel Helpline 0121 423 8479 National Express 08717 818181 National Rail enquiries 08457 484950 Traveline bus and rail enquiries 0871 200 22 33 NATIONAL GOVERNMENT & AGENCIES Disability benefits helpline 08457 123 456 DVLA vehicle licensing 0300 790 6802 Environment Agency 08708 506 506 Floodline 0845 988 1188 Working and childcare tax credit helpline 0845 300 3900
We re here when you want us. Day and night at ww.derbyshire.gov.uk or Call Derybshire 08456 058 058 Text us: 86555 Email us: contact.centre@derbyshire.gov.uk 8am to 8pm weekdays 9.30am to 4pm Saturdays YOU CHOOSE
This pocket guide can be made available in Braille, electronically or in large print on request. Call 08456 058 058 Written and produced by the Public Relations Division, Chief Executive s Office, Derbyshire County Council, Matlock, Derbyshire DE4 3AG. March 2010.