Social Media In Your New & Improved Phoenix Sky Harbor AZ Chapter of HSMAI September 19, 2013
It always begins & ends with: skyharbor.com
Began Facebook page in October 2010 More than 27,000 people Like us Post Airport updates directing fans back to skyharbor.com Address customer service issues via Facebook page
Facebook: BA Plane Under Taxiway
How much did the city of Phoenix pay for PHX Sky Harbor in 1935? Do You Know?
$100,000
Phoenix Sky Harbor Airport Update PHX: Then and Now HSMAI Arizona Chapter September 19, 2013 Pointe Hilton Squaw Peak Resort
Today: A View from Above
PHX Sky Train Top 10 in U.S. $90M Impact 600 cargo tons 1,200 flights
103 Nonstop Destinations Served Anchorage Edmonton Honolulu Kona Vancouver Portland Seattle Spokane Calgary Saskatoon Regina Winnipeg Montrėal Minneapolis/ Boise Manchester St. Paul Toronto Buffalo Boston Milwaukee Detroit Sacramento Des Moines Cleveland Providence New York-JFK San Francisco Reno Salt Lake City Pittsburgh Columbus Newark San Jose Omaha Chicago-ORD/MDW Philadelphia Oakland Grand Junction Baltimore Monterey Fresno Denver Kansas City Indianapolis Cincinnati Las Vegas Washington IAD/DCA San Luis Obispo St. Louis Louisville Santa Barbara Bakersfield Page Durango Burbank Raleigh/Durham Los Angeles Ontario Flagstaff Tulsa Memphis Charlotte Long Beach Nashville Maui Orange County Palm Springs Oklahoma City San Diego Albuquerque Lihue Yuma Show Low Little Rock Tucson Birmingham Atlanta Dallas/Ft. Worth El Paso Hermosillo Austin Guaymas New Orleans Orlando Houston-IAH/HOU Tampa San Antonio Ft. Lauderdale Miami London-LHR Los Cabos Mazatlan Guadalajara Puerto Vallarta Manzanillo Mexico City Cancun 82 Domestic 21 International Ixtapa/Zihuatanejo Acapulco Year Round Seasonal San Jose, CR Source: OAG, April 2011
Airlines with Nonstop International Flights San Juan, CR Aeromexico Air Canada British Airways US Airways Volaris WestJet
Phoenix Sky Harbor Airport Update PHX Sky Train AZ Society of Association Executives August 1, 2013 Double Tree Resort
44 th Street Station
44 th Street Station 24/7 Security Early Bag Check-In Cell Phone Lot Local Art Pet Park Metro Tickets Boarding Passes
Twitter Compliments: Early Bag Check
Twitter Compliments: Early Bag Check
East Economy Station
East Economy Parking Early Bag Check-In Family Friendly Parking Pet Park Shuttle Boarding Passes
4,000 PV Panels Equivalent to Meet the Power Needs of 185 Homes 57%-62% Energy Offset East Economy Station
Operational Characteristics Travel time: 5 minutes Frequency: 3-4 minutes Passenger capacity: 2-, 3- or even 4-car trains
Amenities 53 PAX Capacity 8 Seats Audio Announcements Wheelchair Area Air-Conditioning
PHX Sky Train Taxiway Crossing
Navigators are here to help
Do You Know? PHX Sky Train How many Navigators does Sky Harbor have on staff?
400
New Food and Beverage at Terminal 4 42 New Food/Beverage Concessions Street Pricing New Opportunities for Local Businesses Strong local presence
Facebook Promoting Airport Restaurants
Phoenix Airport Museum
Facebook Airport Art
Pet Parks
Do You Know? How much of an economic impact did PHX generate in 2011?
$28.7 Billion
Lose your car? Need a jump? Misplace your keys?
Credit Card Express
Facebook Questions & Answers
Facebook Customer Service Issues
Started tweeting occasionally in November/December 2008 Regular tweets began in February 2009 More than 10,000 followers Post Airport updates directing fans back to skyharbor.com Address customer service issues
Twitter - Compliments
Twitter - Compliments
How many PAX flew through PHX in 2012?
2027 2029 2025 70 60 50 40 30 20 10 0 42 million Passenger Trends and Forecast Phoenix Sky Harbor International Airport 2004-2030 Historic Current Projected 2005 2007 2009 2011 2013 2015 2017 2019 2021 2023 2003 Year 2001 Year Million Annual Passsengers (MAP)
Customer Service through Twitter
Twitter Communication During Incidents Impacting Travelers
Google + Nearly 400 followers have us in their circles
LISTSERV
YouTube
Traditional News Media Follow Our Social Media Channels
Websites Also Follow Our Social Media
Foursquare
Monitor and Update Other Websites & Apps
Questions?