Air India E-ticketing Policy - 01 June 08 As you are aware, IATA has advised that all paper ticket stocks from BSP Agents worldwide, will be withdrawn as of 31 May 2008. ACIL dba Air India is committed to follow the worldwide industry standard of 100% e-ticketing. This document has been prepared to provide guidance on the use and issuance of Air India (AI- 098) e- tickets on and after 1 June 2008, when paper tickets are eliminated from IATA BSPs. 1. Issuance of e-tickets With effective from 1 June 2008, it is imperative that paper tickets must not be issued on BSP neutral paper ticket stock when selecting Air India (AI-098) as the Validating Carrier. An exception is sales in ARC in the USA, where the option of issuing paper documents remains. This measure does not change the issuance of paper documents at AI offices and this will remain until further notice. SSR FOID for issuance of AI-098 e-tickets has now been made OPTIOAL. 2. Entire AI network is e-ticket eligible We are pleased to inform the entire travel industry that all sectors of AI network are eligible for e-tickets. 3. Summary of procedure to be followed in different scenarios Transaction Sector ot e-ticket eligible Interline ET agreement not implemented with interline partner in the itinerary IET agreement implemented with OA Infant without Seat (IF) entirely on AI sector Infant without Seat (IF) on interline itinerary Open Segments Itinerary with more than 16 segments Groups Passive Segments Codeshare Flights (IET implemented) Codeshare Flights (IET not implemented) Action to be taken by Travel Agency ot applicable V-MPD Issue e-ticket e-ticket e-ticket or V-MPD (subject to capability of IET partner) At least one segment must be booked on AI and IET partner Two separate e-tickets V-MPD e-ticket or V-MPD (as the case may be) e-ticket V-MPD Table 7 Remarks V-MPD may be used Table 1- List of e-t eligible board points Pls see Table 3- List of IETs Table 5- List of IF IETs Table 6- List of IET partners not supporting Open segments AI does not allow travel agents to allow e- tickets for groups. AI PR (Record Locator) must be included in the e-ticket issuance message Table 7- List of Codeshare Partners 5/27/2008 Page 1 of 7
4. E-ticketing eligible board points of AI We are pleased to inform the entire travel industry that all sectors of AI network are eligible for e-tickets. The following online stations of AI are e-ticket eligible. Table 1- List of e-t eligible boardpoints o Station o Station 1 Mumbai BOM 21 Frankfurt FRA 2 Delhi DEL 22 Paris CDG 3 Ahmedabad AMD 23 Jakarta CGK 4 Hyderabad HYD 24 Bangkok BKK 5 Bangalore BLR 25 Kuwait KWI 6 Chennai MAA 26 Dubai DXB 7 Thiruvananthapuram TRV 27 Jeddah JED 8 Kochi COK 28 Abu Dhabi AUH 9 Kolkata CCU 29 Riyadh RUH 10 ew York JFK 30 Tokyo RT 11 ewjersey EWR 31 Shanghai PVG 12 Chicago ORD 32 Dar-e-Salaam DAR 13 Los Angeles LAX 33 Toronto YYZ 14 London LHR 34 Kuala Lumpur KUL 15 Calicut CCJ 35 Dhaka DAC 16 Amritsar ATQ 36 Singapore SI 17 Dammam DMM 37 Seoul IC 18 Osaka KIX 38 Birmingham BHX 19 airobi BO 20 Hongkong HKG 5. E-ticketing implemented with 9 major GDS AI has implemented E-ticketing with the following GDS Table 2-GDS GDS Abacus (1B) Amadeus (1A) Apollo (1V) Axess (1J) Galileo (1G) Infini (1F) Sabre (1S) Topas (KE) Worldspan (1P) AI is in process of testing e-ticketing with Travelsky (1E), which will be implemented very soon. 5/27/2008 Page 2 of 7
6. List of IETs AI has implemented Interline e-ticketing agreement with total 62 interline partners as on 22 May 2008. This list will continue to expand after 1 June, 2008 as AI is in process of testing and implementing the same. Table 3- IETs S Airline Code Rev Code S Airline Code Rev Code 1 Aeroflot Russian Airlines SU 555 32 Hahn Air Lines HR 169 2 Air Canada AC 014 33 Iberia IB 075 3 Air China Ltd CA 999 34 Indian IC 058 4 Air France AF 057 35 Jat Airways JU 115 5 Air Jamaica JM 201 36 Jet Airways 9W 589 6 Air Mauritius MK 239 37 Kenya Airways KQ 706 7 Air ew Zealand Z 086 38 Kingfisher Airlines IT 090 8 Alitalia AZ 055 39 KLM Royal Dutch Airlines KL 074 9 All ippon Airways H 205 40 Korean Airlines KE 180 10 American Airlines AA 001 41 Kuwait Airways KU 229 11 Asiana Airlines OZ 988 42 LOT Polish Airlines LO 080 12 Austrian Airlines OS 257 43 Malaysian Airlines MH 232 13 Bangkok Airways PG 829 44 orthwest Airlines W 012 14 Biman Bangladesh Airlines BG 997 45 Oman Air WY 910 15 Blue1 Oy KF 142 46 Philippine Airlines PR 079 16 British Airways BA 125 47 Qantas QF 081 17 British Midland Airways BD 236 48 Qatar Airways QR 157 18 Cathay Pacific CX 160 49 Saudi Arabian Airlines SV 065 19 China Airlines CI 297 50 Scandinavian Airlines System SK 117 20 China Southern Airlines CZ 784 51 Silkair MI 629 21 Continental CO 005 52 Singapore Airlines SQ 618 22 Delta Airlines DL 006 53 S Brussels Airline S 082 23 Deutsche Lufthansa LH 220 54 South African Airways SA 083 24 Dragon Air KA 043 55 Spanair JK 680 25 Egyptair MS 077 56 Srilankan UL 603 26 Emirates EK 176 57 Swiss International LX 724 27 Ethiopian Airlines ET 071 58 Tap Portugal TP 047 28 Etihad Airways EY 607 59 Thai Airways TG 217 29 Eva Airways Corporation BR 695 60 Turkish Airlines Inc TK 235 30 Finnair Ojy AY 105 61 Virgin Atlantic Airways VS 932 31 Gulf Air GF 072 62 Yemenia IY 635 5/27/2008 Page 3 of 7
7. Planned IETs AI is in process of implementing IET with following carriers. Table 4-Planned IET S Airline Code 1 US Airways US 2 Vietnam Airlines V 3 Bulgaria Air FB 4 Croatia Airlines OU 5 Royal Jordanian RJ 6 Caribbean Airlines BW 7 Adria Airways JP 8 Air Seychelles HM 9 Access Air/Deutsche Bahn 9B 10 Air Tanzania TC 11 Iran Air IR 12 El Al Israel Airlines LY 13 Air Madagascar MD 14 Air Brunei BI 15 United UA 16 Shanghai Airlines FM 8. IFAT IETs The functionality IF IET is subject to capability of IET partner to support IF. The following Carriers have completed IET with AI for Infant without Seat. However this list is subject to change. Table 5- IF IETs Airline Infant Airline Infant IC Y AZ Y EK Y S Y CX Y Z Y BA Y MS Y CO Y H Y QR Y AY Y W Y BD Y RJ Y EY Y SA Y PR Y SQ Y JU Y LX Y ET Y MH Y SK Y OS Y JK Y WY Y KF Y OZ Y TK Y IB Y BG Y 5/27/2008 Page 4 of 7
9. IET partners that do not support Open Segments The following IET partners do not support issuance of e-tickets for open segments. This list is subject to change. Table 6- IET partners not supporting Open segments Airline Open AA AC CX KA GF SQ MI TG WY BR OZ AZ LH MS H US CI PR TP BG 10. E-ticketing on Codeshare flights AI has implemented IET for Codeshare flights with 8 codeshare partners. Testing is in progress with remaining partners. Table 7- Codeshare Partners S Codeshare Partner Code Status 1 Air France AF Implemented 2 Air Mauritius MK Implemented 3 Austrian Airlines OS Implemented 4 Deutsche Lufthansa LH Implemented 5 Emirates EK Implemented 6 Eva Airways BR Implemented 7 Kuwait Airways KU Implemented 8 Singapore Airlines SQ Implemented 9 Aeroflot Russian Airlines SU Testing in Progress 10 Indian IC Testing in Progress 11 Malaysian Airlines MH Testing in Progress 12 Swiss International LX Testing in Progress 13 Thai Airways TG Testing in Progress 14 Turkish Airlines Inc TK Testing in Progress 5/27/2008 Page 5 of 7
11. Infant e-tickets AI system has the capability to issue Infant e-tickets for itineraries involving entire AI sectors on the ET. IF on interline itinerary is subject to capability of IET partner to support IF IET. 12. Procedure to be followed when e-ticket cannot be issued When a 098 validated paper ticket must be issued by a BSP Agency as of 1 June, 2008, ACIL dba AI will assist with the transaction by way of V-MPD. Agents may issue V-MPDs (the information will be automatically forwarded to the e-mail address defined in the BSP link) and the Air India offices will issue paper tickets on AI dedicated ticket stock. V-MPD is the electronic document which will replace the MPD. 13. Procedure to be followed in case an itinerary exceeds 16 segments Currently the industry only supports a maximum of 4 conjunction ET booklets of 4 coupons each amounting to a maximum of 16 coupons per ET. However if the itinerary exceeds 16 coupons the remaining itinerary would have to be booked as a separate PR and issued as a separate ET 14. Procedure to be followed in case a journey requires open segments within the itinerary. AI currently supports Open segments on e-tickets. But in case of Interline segments the dependency is on the interline partners capability to issue e-tickets on open segments (listed in the above tables). At least one segment with the Interline partner must be confirmed. 15. Procedure to be followed when an airport is not equipped to handle check-in of e- tickets. All airports on AI network are e-enabled and have the capability to check-in e-tickets. 16. Itinerary involving Rail (Deutsche Bahn, etc). AI is in process of testing IET with AccessAir/Deutche Bahn (9B/2A) and the same will be implemented shortly. 17. Procedure for Revalidation/Reissue of e-tickets Travel Agents in India cannot Revalidate / Reissue e-tickets. They must contact the local AI offices. 18. Procedures for collection of Penalty fees Travel Agents in India must contact the local AI office for Re-issuance of the e-tickets with the penalty collection. 5/27/2008 Page 6 of 7
19. Backup plans to handle fight delays/misconnections or system failures in the case of interline journeys The Interline e-ticket General Business rules define a chapter on irregular operations which are adopted by the partner airlines. In case of flight delays, misconnections etc, the operating carrier will adopt one of the following methods - Re-issue the e-ticket to paper ticket and endorse the same to a different airline. - Issue a FIM (Flight Interruption Manifest) to the alternate carrier - Push the electronic coupon to another partner airline with whom an IET exists. Thank you for your continued support of ACIL dba Air India. 5/27/2008 Page 7 of 7