Subject: Performance of domestic airlines for the year 2014. Traffic data submitted by various domestic airlines has been analysed for the month of Dec 2014. Following are the salient features: Passenger Growth Passengers carried by domestic airlines during Jan-Dec 2014 were 673.83 as against 614.26 during the corresponding period of previous year thereby registering a growth of 9.70% (Ref Table 1). 700.00 600.00 614.26 673.83 Growth: YoY = + 9.70 % MoM = + 15.29 % Pax Carried (in Lakhs) 500.00 400.00 300.00 200.00 100.00 55.86 64.40 2013 2014 0.00 YoY MoM Passenger Load Factor The passenger load factors of various scheduled domestic airlines in Dec 2014 are as follows (Ref Table 2): Nov-14 Dec-14 Pax Load Factor (%) 100 90 80 70 60 50 40 30 20 10 0 76.9 85.9 Air India 83.8 89.0 Jet Airways 82.8 89.5 86.9 86.7 75.3 84.2 78.6 88.8 72.5 81.7 79.8 81.5 JetLite Spicejet Go Air IndiGo Air Costa Air Asia 1
The passenger load factor in the month of Dec 2014 has shown increasing trend compared to previous month due to ongoing tourist season. Cancellations The overall cancellation rate of scheduled domestic airlines for the month of Dec 2014 has been 6.99%. The overall cancelation rate is high due to low visibility conditions at airports located in Northern India. High cancellation rate of Spicejet is due to cancellation of number of flights by them on account of financial difficulties. Airlinewise details of cancellations are as follows: Spicejet 31.95 Air India (Dom) Jet Airways Air Asia JetLite IndiGo Go Air Air Costa 2.92 2.46 1.92 1.80 1.38 1.29 0.00 0.00 5.00 10.00 15.00 20.00 25.00 30.00 35.00 Cancellation Rate (%) Various reasons of cancellations are indicated below: Technical 3.1% Operational 1.6% Weather 17.8% Commercial 0.3% Conse/Misc 77.2% 2
Passenger Complaints during the month During Dec 2014, a total of 1322 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of Dec 2014 has been 2.1. The airline-wise details are as follows: Go Air 6.2 Spicejet 3.1 Air India (Dom) 2.1 Air Asia 1.8 Jet Airways+JetLite 1.5 IndiGo 1.0 Air Costa 0.4 0.0 1.0 2.0 3.0 4.0 5.0 6.0 7.0 No. of Complaints/10,000 Pax Various reasons of passenger complaints are indicated below: Fare 0.1% Refund 2.2% Catering 0.2% Staff Behaviour 5.5% Disability 0.0% Others 15.2% Flight Problem 26.2% Customer Service 31.2% Baggage 19.4% 3
Airline-wise status of redressal of complaints is as follows: Nature of Complaint Redressal Status Airline Fare Refund Flight Problem Baggage Customer Service Disability Staff Behaviour Catering Others Total Complaints Closed Open Air Costa - 1-1 - - - 1-3 3 - Air Asia - 6 5 1 - - - - - 12 12 - Go Air - - 41 34 187-3 2 104 371 371 - IndiGo - 12 29 113 83-4 - - 241 241 - Spicejet - - 117 46 31-16 - - 210 210 - Jet Airways + JetLite Air India (Dom) 1 6 52 34 8-32 - 97 230 230 - - 4 102 28 103-18 - - 255 150 105 Total 1 29 346 257 412 0 73 3 201 1322 1217 105 Compliance of Route Dispersal Guidelines During the month of Dec 2014, all the scheduled domestic airlines complied with the mandatory capacity deployment requirements contained in the Route Dispersal Guidelines. Airline-wise details are given in the following Table: Airline ASKM Deployment (%) of Category I Cat III Cat IIA Cat II Air India + Alliance Air 83.6 1.50 19.2 Jet Airways + JetLite 79.4 1.26 13.2 Spicejet 109.3 2.02 25.9 Go Air 177.2 1.44 51.2 IndiGo 114.5 1.52 19.1 Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I) Category II - 10% Category IIA - 1% Category III - 50% 4
On-Time Performance (Scheduled Domestic Airlines) On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of Dec 2014 is as follows: OTP at Four Metro Airports IndiGo 77.1 Go Air 73.4 Jet Airways+JetLite 69.9 Spicejet 64.2 Air India (Dom) 59.8 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Airport-wise On-Time Performance of scheduled domestic airlines is as follows: Air India (Domestic) HYD 73.7 BLR 68.3 DEL 56.9 BOM 56.7 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 5
Jet Airways + JetLite BLR 80.1 HYD 73.0 BOM 71.0 DEL 60.5 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Spicejet HYD 76.7 BOM 71.0 BLR 70.3 DEL 46.7 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 6
Go Air HYD BLR 79.5 DEL 76.5 BOM 69.1 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) IndiGo HYD 81.1 BLR 80.5 DEL 75.7 BOM 74.1 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to Reactionary. 7
Airport 4% Wx13% ATC3% Misc 1% Pax4% Ramp 1% Tech 5% Reactionary 61% Ops8% On-Time Performance (Foreign Airlines) There are more than 70 foreign carriers operating to/from India. At the time of compilation of this report, OTP data of 51 carriers was received. The overall On-Time Performance (OTP) of these 51 carriers for the month of Dec 2014 has been 73.6% in departures and 72.8% in arrivals. Departure Late 11.9% On Time 73.6% Very Late 5.6% Excessive 8.9% 8
Arrival Late 13.1% On Time 72.8% Very Late 5.9% Excessive 8.2% 9
Compliance of CAR Section 3, Series M, Part IV In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis. Airline Denied Boarding Cancellations Delays Beyond 2 Hrs No. of Pax Affected Status of Facilities & Compensation No. of Pax Affected Status of Facilities & Compensation No. of Pax Affected Status of Facilities Air India 929 Jet Airways and JetLite 1392 Refund Rebooked on other flights Hotel accommodation of Rs. 49.63 Refund Rebooked on other flights Hotel accommodation of Rs. 38.23 9543 8828 Refunds Rescheduling Hotel accommodation of Rs. 87.24 Refunds Rescheduling Hotel accommodation of Rs. 10.04 93093 7829 Refreshments Refunds where pax desired Rescheduling of Rs. 106.36 Refreshments Refunds where pax desired Rescheduling Spicejet Nil Nil 3290 Refreshments Refreshments Transfer to Rescheduling other airlines 2286 of Rs. 1.66 of Rs. 2.26 All pax given refreshments Go Air Nil Nil Nil Nil 1094 Refunds where pax desired Rescheduling IndiGo Nil Nil Nil Nil 58449 Refreshments Air Costa Nil Nil Nil Nil 493 Refreshments of Rs. 2.1 Refreshments Refreshments Air Asia Nil Nil 288 1663 of Rs. 0.02 of Rs. 1.13 10
SUMMARY No. of Pax Affected 2321 Denied Boarding Cancellations Delays Facilities & Compensation Rs. 87.86 compensation No. of Pax Affected 21949 Facilities & Compensation Rs. 98.96 compensation and facilities No. of Pax Affected 164957 Facilities Rs. 111.85 towards compensation and facilities 11
Table 1 TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (YEAR 2014) Month & Year Percentage Share Air India Private Total Private (Domestic) Carriers Domestic Air India Carriers Jan 10.19 41.28 51.47 80.2 19.8 Feb 9.62 39.84 49.46 80.5 19.5 Mar 10.81 42.07 52.88 79.6 20.4 Ist Quarter 30.62 123.19 153.81 80.1 19.9 Apr 9.74 43.44 53.18 81.7 18.3 May 11.22 49.00 60.22 81.4 18.6 Jun 10.55 46.34 56.89 81.5 18.5 IInd Quarter 31.51 138.79 170.30 81.5 18.5 Jul 9.40 42.76 52.16 82.0 18.0 Aug 9.24 47.73 56.97 83.8 16.2 Sep 9.66 48.53 58.19 83.4 16.6 IIIrd Quarter 28.30 139.02 167.32 83.1 16.9 Oct 11.56 47.69 59.25 80.5 19.5 Nov 10.27 48.47 58.74 82.5 17.5 Dec 11.99 52.41 64.40 81.4 18.6 IVth Quarter 33.82 148.57 182.39 81.5 18.5 Total 124.25 549.58 673.83 81.6 18.4 Data of 2013 Percentage Share Air India Private Total Private (Domestic) Carriers Domestic Air India Carriers IstQtr 30.19 121.94 152.13 80.2 19.8 IIndQtr 30.14 127.87 158.01 80.9 19.1 IIIrdQtr 29.08 117.73 146.81 80.2 19.8 IVthQtr 29.68 127.63 157.31 81.1 18.9 Total 119.09 495.17 614.26 80.6 19.4 Growth (%) = +4.33 +10.99 +9.70
Table 2 MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2014 (PASSENGER LOAD FACTOR IN PERCENTAGE) Month Air India (Dom) Jet Airways JetLite Spice Jet Go Air IndiGo Air Costa Air Asia Jan 73.6 71.8 74.5 69.5 70.1 70.0 66.7 - Feb 75.1 72.3 76.4 70.9 77.3 75.5 71.6 - Mar 77.4 68.6 71.2 68.9 70.1 73.3 75.4 - Apr 73.3 70.9 76.0 73.3 76.1 76.9 77.8 - May 79.5 75.2 80.0 81.3 81.8 82.0 81.2 - Jun 78.6 69.5 75.8 81.4 81.5 79.1 70.3 80.0 Jul 69.6 64.2 63.6 79.4 69.7 67.0 65.5 69.8 Aug 70.3 70.9 71.3 82.5 81.3 74.8 65.8 73.0 Sep 76.7 77.2 82.7 85.9 82.3 77.9 76.4 68.7 Oct 83.5 73.1 75.8 80.1 72.6 76.8 78.1 76.2 Nov 76.9 83.8 82.8 86.9 75.3 78.6 72.47 79.8 Dec 85.9 89.0 89.5 86.7 84.2 88.8 81.66 81.5 13
Table 3 MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2014) Passengers Carried (in Lakhs) Market Share (%) Month Private Air Carriers & Year Air India Jet Spice Total Jet Spice Jet Lite Go Air IndiGo Air Costa Air Asia Air India Jet Lite Go Air IndiGo Air Costa Air Asia Airways Jet Airways Jet Jan 10.19 10.23 2.75 9.57 4.30 14.27 0.16 51.47 19.8 19.9 5.3 18.6 8.4 27.7 0.3 Feb 9.62 9.58 2.34 8.85 4.27 14.64 0.16 49.46 19.5 19.4 4.7 17.9 8.6 29.6 0.3 Mar 10.81 9.64 2.28 9.41 4.53 16.01 0.20 52.88 20.4 18.2 4.3 17.8 8.6 30.3 0.4 IstQtr 30.62 29.45 7.37 27.83 13.10 44.92 0.52 153.81 19.9 19.1 4.8 18.1 8.5 29.2 0.3 Apr 9.74 9.32 2.30 9.50 5.07 16.80 0.45 53.18 18.3 17.5 4.3 17.9 9.5 31.6 0.8 May 11.22 10.29 2.32 10.80 5.91 19.08 0.60 60.22 18.6 17.1 3.9 17.9 9.8 31.7 1.0 Jun 10.55 8.73 2.44 10.80 5.76 17.97 0.53 0.12 56.90 18.5 15.3 4.3 19.0 10.1 31.6 0.9 0.2 IIndQtr 31.51 28.34 7.06 31.10 16.74 53.85 1.58 0.12 170.30 18.5 16.6 4.1 18.3 9.8 31.6 0.9 0.1 Jul 9.40 8.17 2.04 10.92 4.80 16.00 0.58 0.25 52.16 18.0 15.7 3.9 20.9 9.2 30.7 1.1 0.5 Aug 9.24 9.16 2.26 11.09 5.67 18.59 0.60 0.36 56.97 16.2 16.1 4.0 19.5 10.0 32.6 1.1 0.6 Sep 9.66 9.72 2.40 10.81 5.37 19.07 0.62 0.54 58.19 16.6 16.7 4.1 18.6 9.2 32.8 1.1 0.9 IIIrdQtr 28.30 27.05 6.70 32.82 15.84 53.66 1.80 1.15 167.32 16.9 16.2 4.0 19.6 9.5 32.1 1.1 0.7 Oct 11.56 9.73 2.42 10.27 5.04 18.90 0.67 0.66 59.25 19.5 16.4 4.1 17.3 8.5 31.9 1.1 1.1 Nov 10.27 10.81 2.72 8.76 5.29 19.68 0.60 0.61 58.74 17.5 18.4 4.6 14.9 9.0 33.5 1.0 1.0 Dec 11.99 12.05 2.95 6.71 6.01 23.24 0.71 0.74 64.40 18.6 18.7 4.6 10.4 9.3 36.1 1.1 1.1 IVthQtr 33.82 32.59 8.09 25.74 16.34 61.82 1.98 2.01 182.39 18.5 17.9 4.4 14.1 9.0 33.9 1.1 1.1 TOTAL 124.25 117.43 29.22 117.49 62.02 214.25 5.88 3.28 673.82 18.4 17.4 4.3 17.4 9.2 31.8 0.9 0.5 14