Information pack Candidates for YHA Board of Trustees 2018
Contents 2 3 4 Introduction from Peter Gaines What YHA is all about Becoming a Trustee What s involved Responsibilities Governance structure of YHA Cycle of meetings 7 Application Process Skills and experience sought for 2018 Advertisement for Trustee 8 9 10 10 12 13 14 Advert Our Values Our 2017-2020 Business Plan Planning framework Achievements Appendix 1: Role and Duties of a Trustee Appendix 2: Structure Chart
Introduction from Peter Gaines, Chairman YHA is a very special organisation with an enthusiastic and committed team of staff and volunteers. We have a clear vision and mission to provide life-enhancing outdoor learning experiences across England and Wales, especially to young people and those of limited means. Based around our network of nearly 150 youth hostels situated in fantastic locations across England and Wales, we are well on our way to meeting our goal to reach and positively impact on one million young people each year, the foundation of our 2017-2020 Business Plan. Over the past eight years the YHA has been transformed into the modern, dynamic and customer focused organisation that it is today. A new CEO, James Blake, took the helm last summer and this is therefore an exciting and important time to be on the Board as we support James and the Executive and their teams in achieving our goals through our Business Plan. We are looking to recruit new Trustees who can help us continue our ongoing transformation, with the vision and enthusiasm to drive forward a charity which is both financially sustainable and relevant to young people. We are looking for specific skills to help strengthen the Board. We are looking for people who share our values, have an understanding of YHA, and who have excellent interpersonal skills. You will be joining an existing Board whose success is dependent upon team working and shared responsibility. Change is often tough and as a Trustee you will have the belief, passion and resilience to help us succeed in shaping the future. Current challenges for YHA are reaching one million young people, start-up of the new London Stratford hostel, membership engagement, governance, and an inexorable drive to deliver charitable impact for young people from our investments in assets and people. The working atmosphere at YHA is a mix of friendship and dedication with a steely resolve and professional competence rarely found in the charitable sector. Debate within the Board and across our staff and wider membership is robust and challenging but always passionately driven by the best interests of YHA. As a Trustee you will be expected to attend five full-day Board meetings a year. I hope you are excited about this opportunity and I encourage you to consider becoming a Board member of YHA. If you need any further information please contact me at chairman@yha.org.uk Information pack - Candidates for YHA Board of Trustees - 2018 2
What YHA is all about YHA s charitable object is To help all, especially young people of limited means, to a greater knowledge, love and care of the countryside, and appreciation of the cultural values of towns and cities, particularly by providing youth hostels or other accommodation for them in their travels, and thus to promote their health, recreation and education. Our vision is to enhance the lives of all young people, with the aspiration to reach one million young people. These flow directly from our charitable object. YHA has been creating opportunities for everyone to grow, explore, learn and relax for 87 years and counting. We have an amazing network of Youth Hostels the length and breadth of England and Wales: spectacular buildings (including one castle!) in unbeatable rural, coastal and city centre locations, including many in our National Parks, seven in London and all sorts in between. But YHA is so much more than just unique low cost accommodation (though we are that too). We really do make a positive difference to thousands of young people, providing experiences that are unique, building skills for life, and leaving memories that stay with them. Young people experience YHA in a wide variety of ways - as part of educational trips, Summer Camps, group activities, National Citizens service [NCS], Duke of Edinburgh Award, our Family Breaks and Challenging Places programmes, independent travel or with family and friends. Through our membership they travel and stay in Youth Hostels around the world. More than a quarter of our employees and active volunteers are under 26. With nearly two million overnight stays in total this year and significant growth in revenue for the fifth year running, we are touching more lives, and able to invest more in our network and our people, than ever before, creating world class youth hostelling experiences that we can be proud of. This gives us confidence that we can make a real impact on the lives of young people, especially those of limited means. To understand more about YHA and see our charitable object brought to life, watch our compelling story, from our beginnings in 1930 to where we are now.
Becoming a Trustee What s involved There are five Board meetings a year. These are full-day meetings on Saturdays at hostels around the country, with a Friday overnight provided which is usually a social occasion but sometimes used as a Board workshop. Occasionally we may need you to attend an extra Board meeting by teleconference. More information on the cycle of meetings is on page 6. Some of the debates we have had over the last 12 months have been around funding our plans in particular for our biggest ever, 700+ bed Youth Hostel YHA London Stratford, governance reform, the Business Plan 2017-2020, strategic and operational risks, and membership/engagement for the 21st century. Trustees are also encouraged to contribute in other ways, for example as a member of the Performance & Audit or Remuneration Committees, and to represent YHA at official functions. Trustees bring new skills whilst gaining valuable and different experiences. We have included three profiles of existing Trustees so you can get a flavour of what it is like to be a part of the YHA Board. Cathryn Hayhurst As a Chartered Accountant with 18 years experience I have worked in commercial practice, banking and charity sectors. My current role is with the Co-op, the UK s largest mutual where I link Operations and Finance teams. Becoming a Trustee of the YHA allows me to link my personal passions of the outdoors and travel with my professional expertise. The YHA provides access to amazing experiences whether cities or countryside for all. I truly believe that the opportunities provided to me by the YHA when I was younger gave me the confidence to become who I am today. As a Trustee the YHA continues to inspire and challenge me. This is my first year as a Trustee and although the recruitment process was rigorous I am glad I stepped up to the challenge. The Trustee team is diverse and it is fascinating to understand our unique approaches and views of challenges and opportunities. My favourite aspect of the role is meeting the passionate hostel teams who are the YHA. Marcus Holburn I was delighted to join the YHA Board in the summer of 2016. I share the YHA s love of exploration and adventure, and have hostelled for over 25 years across the UK. Professionally, I qualified as a chartered accountant in the late 1990s, and since then I have worked in a variety of finance, planning, risk and commercial roles. I currently head up the Finance Service Development function at M&G Prudential. My motivation for joining the YHA was to use my professional experience in the charity sector. Since joining the Board I ve really enjoyed getting to know how the YHA operates - the scale and diversity of the hostel network means this is no easy task. I have been consistently impressed by the quality and commitment of YHA s people, from the Exec team to the hostel staff. There is real passion for the YHA s purpose and values. We visit different hostels for each Board meeting, so we get to meet many of the hostel teams and experience the YHA s unique buildings and locations. In addition to the main Board I sit on the Performance and Audit Committee; this has given me a detailed insight into the YHA s finances and risk management. Financial sustainability is a key part of the YHA s business plan, and it is currently in a strong position. This will allow the YHA to engage with more young people, invest in its staff, and continue to develop its network of hostels. It s great to be a part of the team that shapes the YHA s strategy and direction, and I am looking forward to the rest of my term as a Trustee. Information pack - Candidates for YHA Board of Trustees - 2018 4
Barbara Kasumu I m a Chief Executive of a youth charity that promotes greater social mobility in the job market whilst equipping young people with the skills they need to get ahead. I joined the Board of YHA in 2016 as I believe in its audacious mission to impact the lives of 1 million young people every year and deliver on its current business plan, whilst helping to shape its new strategy post 2017. I have learnt so much already being on the Board, we get to experience a different hostel at every meeting - just don t test me on the names of all the hostels! I ve recently joined the engagement committee helping to shape YHA s strategy for membership and how people continue to engage and support the work of YHA. The Board is made up of an amazing group of individuals all equally as passionate about hostelling and creating positive experiences for those groups and individuals. Being part of it has given me a unique insight into the world of hospitality through the lens of a charity. I sat on the Diversity and Inclusion Board for the London 2012 Olympic Games and was able to see first-hand East London transformed to an amazing hub of sporting excellence. The new hostel in Stratford, East London will not only be a nod to the legacy of the Olympics but a launchpad in providing more opportunities for young people, either as part of groups staying at the hostel or through employment and volunteer opportunities. As the project progresses I look forward to drawing on my experience and networks to help shape this engagement strategy. Responsibilities Trustees are individually and collectively responsible for the overall governance and strategic direction of YHA. Everything done by the Board Officers or Trustees is done on behalf of the Board, and all Trustees are responsible for the decisions of the Board. The Company Articles of Association govern their conduct. To find out more about our Trustees and governance, follow this link: www.yha.org.uk/about-yha/governance All of our Trustees should be committed to delivering YHA s vision, goal and objectives (see page 3) in accordance with the Articles of Association, legal, charitable and regulatory guidelines, and have due regard to the commercial environment within which YHA operates. The Board is responsible and liable for the governance and functioning of YHA so the Trustees need to reflect and uphold YHA s SPIRIT values (see page 9). The Board of Trustees is, in law, the Board of Directors of YHA (England and Wales), which is registered as a company limited by guarantee, and a charity registered with the Charity Commission. Both company and charity law govern the conduct of Trustees and YHA has developed its own code of conduct for Trustees. Trustees receive no remuneration but are entitled to claim reasonable out of pocket expenses. The specific role and responsibilities of Trustees are set out in Appendix 1. It is the responsibility of all Trustees to ensure that conflicts of interest and potential conflicts of interest are properly identified, prevented from affecting decisions, and recorded in accordance with YHA s Conflicts of Interest policy. Applicants must disclose whether, in their view, any such conflicts or potential conflicts of interest may occur if elected as a YHA Trustee. In cases of doubt, independent advice may be sought. The Board has a duty to ensure those appointed are eligible to be Trustees. A signed statement will be required from each candidate for Trustee status to confirm eligibility to serve as a Trustee (in terms of YHA membership and eligibility requirements as a company director). The Board will reserve the right to make checks on eligibility, together with YHA s requirement that all Trustees should have enhanced DBS (Disclosure & Barring Service) checks. Information pack - Candidates for YHA Board of Trustees - 2018 5
Please note: the Charities Act disqualifies people from being Trustees if they: Have unspent convictions for offences involving deception or dishonesty Are undischarged bankrupts Have made an arrangement with creditors and have not been discharged (this will include an IVA) Are subject to a disqualification order under the Company Directors Disqualification Act 1986 or to an order made under section 429 (2) (b) of the Insolvency Act 1986 Have been removed from the Trusteeship of another charity by an order made by the Charity Commission or the High Court. Governance structure of YHA An organisation chart of the governance of YHA is attached as Appendix 2. The voting members of the Board of Trustees are made up of the following groups: a. Three National Officers (Chairman, Vice Chairman, Treasurer) b. Up to 12 members elected by the Annual General Meeting (AGM) c. Up to two co-opted members. Board members are elected for a four-year term of office unless they replace someone who has left the Board before the end of their term, in which case they serve the remainder of the original term. After the first term of office, retiring members of the Board will be eligible to apply for re-election for one further four-year term. Cycle of meetings YHA s electoral year runs from July to July, following the AGM. The financial year runs from 1st March to the end of February, to suit the seasonal nature of YHA s business and cash flow pattern. In practice therefore, much of the business of YHA s Board of Trustees follows a cyclical structure around which ad-hoc or occasional business is planned. The Board will meet on five occasions during the year, in February, May, June, September and November. Board members are normally expected to be available for all these meetings and occasional teleconference meetings may also be needed. The Board meetings run for a full day and are held on Saturdays at Youth Hostels around England and Wales. The Board meets together on the Friday evening for dinner and occasionally there is a Board workshop or hostel visit on the Friday afternoon. If you are a member of the Performance & Audit Committee, these meetings are held quarterly for four hours in the evening in London. The Remuneration Committee is ad-hoc and normally meets in London or on the morning prior to a Board meeting. There are opportunities to be more involved in the work of YHA outside Board meetings including on working groups or special projects. Board members may be asked to attend member engagement days which are usually held on a Saturday. It is expected that new Trustees will be able to attend the two induction days on the 20th and 21st September 2018, and then be available to attend the board meetings scheduled for the 29th September 2018 and the 1st December 2018. Information pack - Candidates for YHA Board of Trustees - 2018 6
Application Process Applications are invited from members and non-members with relevant skills and expertise (see next page). To be elected you must become a member of YHA before the AGM on 30 June. Applicants should submit a supporting statement and a CV by email to trusteerecruitment@yha.org.uk or by post to Lee Quoroll, YHA, Trevelyan House, Dimple Road, Matlock, Derbyshire DE4 3YH by 13th April 2018. Your supporting statement (Blank available with this pack). This should be a maximum of 500 words, outline the experience you would bring and explain why you want to become a Trustee. You should be able to demonstrate: Commitment to the vision and goal of YHA Experience or understanding of our values and purpose Your CV (Maximum of four pages). This should highlight: Education and qualifications Employment history A short summary of skills and experience likely to be of value to YHA General interests and activities. Relevant experience, and One of the specific skills sought by the Board. Applications will be assessed by YHA s Council Nominations Panel [CNP], which oversees the candidate selection process on behalf of members of the AGM. Candidates then selected for interview will be requested to complete a short online behavioural assessment in advance of interview. Interviews will take place at YHA London St Pancras on 4th and 5th May 2018. Normally, the CNP will recommend to the AGM at least two candidates for each available place on the Board. Immediately following the interview, though not forming any part of the assessment process, each candidate will be filmed delivering a two minute address to members in support of their application, which must be preprepared. Assistance will be given to ensuring that candidates videos are well presented. YHA Members attending the AGM will be able to see each video via a secure link to the YHA website ahead of the AGM. The videos will also be played at YHA London St Pancras on the evening before the AGM and again in the morning at the AGM venue. Candidates will be invited to stay at YHA London St Pancras on Friday 29th June in order to provide an opportunity to meet Trustees, Executive Directors and some of the delegates before the AGM on Saturday 30th June. Before the AGM, we will match you with a Trustee buddy who will support and guide you in the run up to and during the AGM. Election of Trustees will take place at the AGM by a membership vote, in a secret ballot. The results of the membership vote will be announced before the end of the AGM. Skills and experience sought for 2018 In 2018 we are looking for candidates with experience and skills in one of the following: Strategic level finance Property development and management Fundraising/lobbying (government and corporate). Human resources/organisational development Digital/Web expertise Member/volunteer engagement. In addition to these specific skills we are looking for the skills needed to be an effective Board member: Vision, enthusiasm, excellent communication and interpersonal skills so as to influence Board decisions, and challenge and support the Executive A commitment to YHA, fully supporting our vision and focus on young people so as to be an ambassador for YHA and champion its visitors, guests, members and volunteers Experience of working at senior or Board level, providing strategic leadership during times of change so as to analyse data and information, prepare well for Board meetings and be able to make an impact.
We want to put our Trust in your hands. Join YHA s board. Who we are YHA (Youth Hostel Association of England and Wales) is a charity with a long history and an ambitious goal, to reach over one million young people every year by 2020. Our remarkable network of 150 unique properties spans England and Wales most inspirational landscapes and landmarks, offering young people unique opportunities to access, explore, revel and grow in the glorious great outdoors. But we cannot do this alone. This year we are looking to appoint up to three talented individuals to join the Board of Trustees. As well as steer the delivery of our 2017-2020 Business Plan, new Trustees will contribute to the longer term strategic direction of YHA. What we need We seek commercially minded professionals who can add tangible value and have the gravitas to influence and lead senior decision makers across the business. If you can demonstrate Vision, enthusiasm, excellent communication and interpersonal skills A commitment to YHA, fully supporting our vision and focus on young people Experience of working at senior or board level, providing strategic leadership during times of change. With experience and skills in one of these areas: Strategic level finance Property development & management Fundraising/lobbying Human Resources/Organisational Development Engaging members and volunteers Digital/web expertise. If you share a passion for continuous improvement and want to have a positive impact on the lives of others, especially young people, then we want to put our Trust in your hands. We want you on board To find out more about this extraordinary volunteering opportunity, visit: www.yha.org.uk/about-yha/board-of-trustees YHA is an equal opportunities employer; YHA welcomes applications from all regardless of ethnic origin, gender, sexual orientation, disability, religion/belief or age. Closing date for all applications is 13th April 2018. Please note this is an unpaid position.
Our Values Our commitment, belief and passion in delivering our vision are right at the heart of what we do: our values and the way we behave are integral to the continued growth and success of YHA. We have SPIRIT... Sustainability: We care for the environment We encourage young people to do the same We work for the long term good of YHA. Responsibility: We are all responsible for making a positive impact on young people We are all responsible for achieving our vision We are all responsible for giving our guests a great experience. Passion: We love what we do We take great pride in the opportunities we create We are all ambassadors for YHA. Inclusivity: We make YHA as accessible as possible for everyone, especially young people We welcome all irrespective of their background, beliefs or culture We work as a team, and respect and support each other. Innovation: We are always looking for new ways to create more opportunities We challenge the norm looking for better ways of working We learn from everything we do and we share our learning. Trust: We will offer a safe and secure environment for all young people We are trusted to perform our individual roles within YHA and trust our colleagues We act with integrity. Information pack - Candidates for YHA Board of Trustees - 2018 9
Our 2017-2020 Business Plan - reaching more than one million young people every year by 2020 All our planning is aligned to achieving our vision and goal, and is driven by our business planning. Our 2017-2020 Business Plan, which has been in place from 1st March 2017, is centred around our goal of reaching more than one million young people every year. The YHA Business Plan 2017-2020 built on our previous successes. We are delivering financial growth and world class hostels, achieving our vision, developing our teams, building more partnerships and seeing more people stay with us, year on year. There is now an organisation-wide commitment to our charitable aims and a strategic focus on young people. Broad reach Engagement Interacting with young people in their own communities through partnerships, events and social media Experiencing YHA facilities through education, sporting, social and fundraising events at our hostels Staying overnight at YHA Working, volunteering & training at YHA Young people with challenging lives, directly supported by YHA High impact Our vision and goal is clear: To reach out and enhance the lives of all young people, with the goal of reaching more than one million young people every year by 2020. Our planning framework We have three visionary targets which will help us meet our goal through reach, experiencing YHA and impact, which are: We have pride and purpose in every hostel We are measuring and celebrating the impact we make Young people want to share their great YHA experiences. These sit above our four strategic themes which have been developed iteratively from those we have used as a focus for the last two business plan periods, and are: Developing our World Class teams Delivering a sustainable World Class network of hostels Achieving more reach and impact through funding and partnerships Putting our customers and members at the heart of everything.
Developing our world class teams Achieving more reach and impact through partnerships & funding Reaching more than one million young people Putting our customers & members at the heart of everything Delivering a sustainable network of world class hostels Within each strategic theme we have identified key initiatives which will continue to drive the priority projects in the remaining two annual Operating Plans for 2018/19 and 2019/20, providing the steer and the performance indicators against which we measure our success. Developing our world class teams Delivering a consistent World Class experience An engaged workforce Strengthening our volunteering and supporters community. Putting our customers and members at the heart of everything Defining membership engagement and loyalty for the future Integrated insight driven customer journey Raising awareness of YHA Maintaining a safe, secure and accessible environment. Achieving more impact and reach through funding and partnerships Demonstrating a meaningful impact Growing income through fundraising Extending our reach through partnerships. Delivering a sustainable world class network of hostels Delivery of YHA London Stratford A network we are Proud of Continual occupancy and financial growth Strong financial management to meet our increased borrowings.
Our achievements in 2017/18 Our world class teams More and better training delivered over 90% completion of all compliance training Consistently low permanent employee turnover More than 60% of permanent vacancies filled internally New volunteer management website embedded Over 60,000 in hostel volunteering hours so far recorded this year Annual YHA Awards for our employees. Our world class network of hostels Continued growth in occupancy to 64% across the network Sustained growth in yield and income Opening of a brand new hostel: YHA The Sill at Hadrian s Wall Over three quarters of our hostel network now refurbished Funds secured and plans agreed for the development of a flagship 700+ bed hostel at London Stratford. Achieving more reach and impact Over a quarter of a million young people stayed, more than half on school trips Breaks programmes redeveloped and relaunched to support young people and families with the most challenging lives 74 hostels now hold Learning Outside the Classroom accreditation Framework for measuring, recording and reporting on impact embedded Third Impact Report published. Our customers and members Exceptional customer feedback, with average scores of well over 91% and a net promoter ( would you recommend us ) score consistently above 75% all year Vastly extended reach and range of our camping and cabin alternative accommodation More guests than ever before Member and customer engagement framework developed and implemented Positioning of YHA as a leading youth charity through clarity of purpose and sharpening of charitable focus. YHA is here to make travel and adventure available to everyone every bed, in every hostel, on every night of the year can make a positive difference to somebody, be they holiday maker, short breaker, business traveller or backpacker. As a leading youth charity, we prioritise our focussed support on providing these opportunities for young people, and especially those with challenging lives for whom adventures are otherwise out of their reach. By improving health and wellbeing and by passing on crucial life skills through our YHA experiences, we make a real difference to the lives of young people who haven t been given the life chances they deserve. We are YHA. Because where you go changes who you become. Information pack - Candidates for YHA Board of Trustees - 2018 12
Roles and Duties of a Trustee Appendix 1 The role and duties of Trustees are set out in the Terms of Reference for Officers and Trustees as follows: a. Contribute actively to the Board of Trustees role in giving strategic direction to YHA agreeing a clear vision, mission and strategic plan in accordance with YHA s Charitable Object and its commercial environment, setting overall policy, defining goals and evaluating performance against agreed targets b. Maintain familiarity with best practice for charity sector governance, the Articles of Association that govern YHA, and ensure YHA complies with its governing instruments, charity law, company law and any other relevant legislation or regulations, and ensure YHA has a governance structure that is appropriate and is reviewed regularly c. Always act according to high ethical standards, and notify potential conflicts of interest to the Chairman and Board d. Ensure there are effective mechanisms to review the external environment for changes that might affect the organisation, and to listen to the views of current and future beneficiaries and stakeholders e. Exercise effective overall control of YHA s financial affairs ensuring the financial stability of YHA f. Adopt a robust approach to risk to which YHA is exposed conducting annual reviews of systems established to mitigate or minimise these risks; and take a strategic role in overseeing health and safety g. Appoint the Chief Executive Officer (CEO), ensuring the terms and conditions of employment are appropriate and comply with employment legislation and good practice h. Receive regular reports from the CEO on progress towards agreed strategic priorities; on tasks the Board assigns to the CEO and on the effective and efficient administration of YHA i. Ensure appropriate policies are in place which underpin the overall day-to-day management and control of YHA and its business are developed and maintained accordingly, and that YHA adheres to those policies in its management, planning, decision-making and compliance with regulatory bodies j. Agree the levels of delegated authority to the officers, sub-committees, and CEO, ensuring these are recorded in writing, and there are clear reporting procedures which are also recorded in writing and complied with k. In relation to any personnel issues involving the CEO and Executive Team, ensure procedures are in place for resolving disputes and grievances and the Chairman and Officers fulfil any roles in those procedures; to respect the confidentiality of all parties; and to be involved only at the request or with the agreement of the Chairman l. With the Chairman, reflect annually on the Board s performance and on the Trustee s own performance and contribute towards a Board development plan m. Attend Board meetings, read relevant papers and be prepared to make a contribution; and to participate in sub-committees, task groups and sounding boards, and lead on or participate in specific issues as requested by the Chairman or Board n. If so appointed act, under direction of the Board, as a link Trustee to a designated forum for the purposes of directly communicating with YHA members to explain or consult on Board strategy and policy, hearing of and discussing initiatives, activities and concerns, and reporting back forum views to the Board o. Act as a spokesperson for YHA when asked by the Chairman and work within an agreed brief; and attend events as an ambassador for YHA, to network and promote YHA s work p. Respect the confidentiality of information on YHA policies, activities and personnel to which, as Trustees, they have unique and privileged access. Information pack - Candidates for YHA Board of Trustees - 2018 13
Structure Chart - Board of Trustees Appendix 2 National Officers Peter Gaines Chairman (2022)* Margaret Hart Vice Chairman (2021) Ian Maginnis Treasurer (2020) Trustees Josie Murray (2018)* Chris Roberts (2021) Graham Turnock (2021) Vishaal Virani (2018)* Paul Wright (2018)* Fiona Steggles (2020) Barbara Kasumu (2020) Marcus Holburn (2019) Cathryn Hayhurst (2021) * = retiring this AGM Information pack - Candidates for YHA Board of Trustees - 2018 14
You can find out much more about YHA at www.yha.org.uk and on YouTube at www.youtube.com/user/yhatv Why not take a Virtual Tour of some of our best-loved hostels: www.yha.org.uk/virtual-tours Find out how the brilliant people who work for YHA spend their days: www.youtube.com/watch?v=2jyehex4qoa See the impact of a trip to YHA Perranporth on a group of young carers: www.youtube.com/watch?v=j2e5rihe6y4 Or follow us on social media: WeAreYHA YHAOfficial YHAOfficial yha-englandand-wales YHAOfficial YHATV We are YHA. We transform young lives forever through travel and real adventure. Because where you go changes who you become. stay join give volunteer YHA (England & Wales), Trevelyan House, Dimple Road, Matlock, Derbyshire, DE4 3YH YHA (England and Wales) is part of a wider network of International Youth Hostels which all come together under the Hostelling International label. +44 (0)1629 592 700 yha.org.uk Company No. 282555 Reg. Charity No. 306122 WeAreYHA @YHAOfficial