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The bad news is time flies. The good news is you re the pilot. Michael Altshuler (Motivational Speaker & Peak Performance Coach) Global Airline Study 2015: On-Time Performance Benchmark & Analysis 2
Contents Airline Operations Why is on-time performance such a great measurement for operational excellence? How to achieve operational excellence? We answer the most pressing questions. 5 Foreword 6 Airline Operations: FAQ Frequently Asked Questions Global Overview We provide a global overview of the on-time performance and delay costs clustered by global regions. 8 Global Overview: On-Time Performance & Delay Costs Regional Analysis Airlines from the regions of North and South America, Europe, Middle East and Asia have been extensively illustrated including on-time performance, delay costs and average delay minutes. 10 North America 14 South America 18 Europe 22 Middle East 26 Asia Airline Alliances The members of the major global airline alliances including Star Alliance, Oneworld and SkyTeam have been compared. 31 Airline Alliances Benchmark Low-Cost vs. Legacy Carrier For the three major regions within this report, the on-time performance of low-cost and legacy carriers has been compared. 34 Low-Cost vs. Legacy Carrier Benchmark Disclaimer General information regarding the data sources, tracking methods and airline selections including a quick note on the author of this report. 37 Disclaimer 38 Company Information Global Airline Study 2015: On-Time Performance Benchmark & Analysis 3
Airline Operations Global Airline Study 2015: On-Time Performance Benchmark & Analysis 4
Foreword The punctuality of flights remains a great key performance indicator for airline operations. Now being in its third year, our annual Global Airline Study 2015 continues to benchmark and analyse the on-time performance of more than one hundred airlines from around the globe. Compared to the previous year, especially the airlines from South America (+1.8%) and the Middle East (+3.6%) were able to increase their on-time performance in 2015. Nonetheless, all airlines included in this study incurred delay costs that sum up to almost 25 billion dollars. Hence the question arises what can airlines undertake to improve their flight punctuality in order to cut delay costs, increase passenger satisfaction and improve the bottom line result? First and foremost we believe in the vitality of understanding the current state our annual study is meant to provide an annual overview of on-time performance, delay costs and delay minute statistics to provide continued insights into the current performance of global airline operations. We hope you are able to extract the very insights you were looking for in this years Global Airline Study 2015 so please do not hesitate to contact us in case you need further information regarding this study or beyond. Enjoy the read. Benjamin Walther CEO Sebastian Schwartz & Marc Borkowsky Authors Knowing and understanding the current state enables the many airline managers around the globe to define, develop and perform the various improvement initiatives available today. For more insights on improvement opportunities for airline operations, please visit www.aviationexperts.aero Global Airline Study 2015: On-Time Performance Benchmark & Analysis 5
Airline Operations FAQ - Frequently Asked Questions By providing this FAQ, we hope to answer your most pressing questions with regards to on-time performance, airline operations and improvement possibilities. Why is the on-time performance of an airline such an important measurement? The on-time performance of an airline provides valuable insights into the efficiency of operational processes in areas such as network planning, operations control, maintenance, ground operations, and more. Hence, based on the insights on this KPI, possible improvement initiatives can be formulated to increase such performance. What factors influence the on-time performance of an airline? There is a multitude of different factors that can influence the on-time performance, the following listing shall provide a brief overview: Inefficient ground & flight processes Maintenance problems with A/C Fueling Extreme weather conditions Congested air traffic Security issues and more How important is the flight punctuality for the passenger? With regards to airline operations, flight punctuality has probably one of the most, if not the most direct impact on the passenger experience since he is directly affected by a possible delay. This is also why an airlines punctuality plays such a big role - it can and should be seen as a valuable differentiator in service levels due to this direct impact on the passenger. What can managers in airline operations do to improve the on-time performance in particular and airline operations in general? Since it is of utmost importance to understand that airline operations is a highly complex discipline with many processes being interlinked, airline managers need to take a hollistic approach for improving airline operations and on-time performance. This means that instead of looking into processes and departments in an isolated way, managers should gain an understanding of the big picture comprising the entire organization, processes, communications, information, people and IT systems. What would be an effective approach to initiate improvements on airline operations? When initiating improvements on airline operations, it is always helpful to first conduct a so-called Capability Maturity Screening, meaning that all aspects interlinked with airline operations should be analyzed and evaluated towards their efficiency. Consecutive steps involve the prioritization of weak spots, defining initiatives, implementing them and continuously monitor their performance. Are there any best practices or trends with regards to the future of airline operations? Currently there are several trends that especially focus on improving the performance of operations control: The setup of an Integrated Operations Control Center (IOCC) as the fundament for efficiency in operations Balanced and holistic solutions that consider all aspects from operations (e.g. crew, aircraft, maintenance) to financial (e.g. cost, revenue) and passenger (connex, pax, value) Introduction of disruption management initiatives Please write us an e-mail in case you would like to receive further information and guidance: insights@aviationexperts.aero Global Airline Study 2015: On-Time Performance Benchmark & Analysis 6
Global Overview Global Airline Study 2015: On-Time Performance Benchmark & Analysis 7
Global Overview Average On-Time Performance & Annual Delay Costs per Region North America 31 Airlines Europe 34 Airlines 78,6% 78,0% 77,9% 84,1% 84,6% 83,7% 2013 2014 2015 2013 2014 2015 $14.4 bn $12.1 bn $3.3 bn $3.3 bn Middle East 4 Airlines 75,8% 74,3% 77,9% 2013 2014 2015 $520 m $570 m South America 7 Airlines Asia 33 Airlines n.a. 82,4% 84,2% 73,1% 71,9% 70,9% 2013 2014 2015 2013 2014 2015 $1.2 bn $860 m $7.5 bn $8.1 bn 2014 2015 Global Airline Study 2015: On-Time Performance Benchmark & Analysis 8
Regional Analysis Global Airline Study 2015: On-Time Performance Benchmark & Analysis 9
Executive Summary: North America For three years in a row, Hawaiian Airlines is the top on-time performance carrier in North America with an average flight punctuality of 88.63% in 2015. On average, in 2015 77.92% of all flights in the North American region were on time, which equates to the second decrease of the on-time performance in succession: compared to 2013 (78,6%) the average on-time performance decreased by 0,7% and by 0,1% compared to 2014 (78,0%). Furthermore, the average delay length rises from 56 minutes in 2014 to 57 minutes in 2015. In 2015 there were 12.607.613 flights, which is slightly less than in 2014 (12.792.595) yet a lot more than 2013 (9.138.595). The Outcome: 2.571.545 flights were delayed in 2015. The total delay costs decreased as well: In 2015 airlines in North America had to pay $12.1 billion which means, that US carriers were able to save $2.3 billion compared to 2014 ($14.4 bn). $12.1bn Total Delay Costs in 2015 Net profits of North American airlines $7.4bn $11.2bn $19.4bn 2013 2014 2015 Number of scheduled flights in 2015 12.608.000 Best & worst OTP in 2015 88.63% Hawaiian Airlines 64.91% Silver Airways Average delay length in 2015 57 minutes Global Airline Study 2015: On-Time Performance Benchmark & Analysis 10
Detailed Benchmark: North America On-Time Performance 2013-2015 Hawaiian Airlines Alaska Airlines Westjet Airlines Endeavor Air Horizon Air Delta Airlines Jazz Aviation Southwest Airlines Virgin America Cape Air SkyWest Airlines ExpressJet Air Canada Envoy Air (American Eagle) American Airlines United Airlines US Airways Median 2015 Porter Airlines JetBlue Mesa Airlines Republic Airlines PSA Airlines Compass Airlines Piedmont Airlines Frontier Airlines Air Wisconsin CommutAir Shuttle America Spirit Airlines GoJet Airlines Silver Airways 60% 70% 80% 90% 100% 2013 2014 2015 Global Airline Study 2015: On-Time Performance Benchmark & Analysis 11
Detailed Benchmark: North America Delay Costs 2014 & 2015 United Airlines American Airlines Delta Airlines Southwest Airlines US Airways ExpressJet SkyWest Airlines Air Canada Envoy Air (American Eagle) JetBlue Republic Airlines Shuttle America Mesa Airlines Air Wisconsin Alaska Airlines Spirit Airlines Median 2015 Jazz Aviation GoJet Airlines PSA Airlines Endeavor Air Frontier Airlines Westjet Airlines Silver Airways Piedmont Airlines Compass Airlines Horizon Air Cape Air CommutAir Virgin America Porter Airlines Hawaiian Airlines 0 USD 1.000.000.000 USD 2.000.000.000 USD 3.000.000.000 USD 2014 2015 Global Airline Study 2015: On-Time Performance Benchmark & Analysis 12
Detailed Benchmark: North America Average Delay Minute 2014 & 2015 Silver Airways GoJet Airlines CommutAir Shuttle America United Airlines Envoy Air (American Eagle) Mesa Airlines Frontier Airlines ExpressJet Delta Airlines American Airlines SkyWest Airlines JetBlue Compass Airlines Endeavor Air Republic Airlines Air Wisconsin Median 2015 Spirit Airlines Virgin America US Airways Air Canada Southwest Airlines Piedmont Airlines PSA Airlines Alaska Airlines Jazz Aviation Hawaiian Airlines Westjet Airlines Porter Airlines Horizon Air Cape Air 0 10 20 30 40 50 60 70 80 90 2014 2015 Global Airline Study 2015: On-Time Performance Benchmark & Analysis 13
Executive Summary: South America Like in 2014 Copa Airlines is the top ontime performance carrier in South America with an average on-time performance of 91.09%. Compared to 2014 this is an increase of 0.69%. On average, 84.2% of all flights in the South American region were on time in 2015, which equates an increase of the on-time performance in succession: Compared to 2014 with 82.4% the average on-time performance increased by 1.8%. But not only the on-time performance increased, also the average delay length in 2015 with 45 minutes was one minute better than 2014. Hence the total number of flights in 2015 (1.598.451) is quite equal to 2014 with 1.529.134 in total. In 2015 there were 239.181 delayed flights which cost the airlines about $0.86 billion. This is much less than 2014 where the delay costs summed up to $1.16 billion. $0.86 bn Total Delay Costs in 2015 Net Profits of South American airlines $0.2bn $0.2bn $-0.3bn 2013 2014 2015 Number of scheduled flights in 2015 1.598.451 Best & worst OTP in 2015 91.09% Copa Airlines 74.48% Aerolingeas Argentinas Average delay length in 2015 45 minutes Global Airline Study 2015: On-Time Performance Benchmark & Analysis 14
Detailed Benchmark: South America On-Time Performance 2013-2015 Copa Airlines Azul Gol TAM Median 2015 Avianca LAN Airlines Aerolineas Argentinas 60% 70% 80% 90% 100% 2013 2014 2015 Global Airline Study 2015: On-Time Performance Benchmark & Analysis 15
Detailed Benchmark: South America Delay Costs 2014 & 2015 Avianca LAN Airlines Azul TAM Median 2015 Aerolineas Argentinas Gol Copa Airlines 0 USD 100.000.000 USD 200.000.000 USD 300.000.000 USD 400.000.000 USD 2014 2015 Global Airline Study 2015: On-Time Performance Benchmark & Analysis 16
Detailed Benchmark: South America Average Delay Minute 2014 & 2015 Aerolineas Argentinas Avianca LAN Airlines Copa Airlines Median 2015 Azul TAM Gol 0 10 20 30 40 50 60 2014 2015 Global Airline Study 2015: On-Time Performance Benchmark & Analysis 17
Executive Summary: Europe The top performer in 2015 - Rossiya - was able to increase its on-time performance up to 91.57% in 2015 from 91.37% in 2014. On average, 83.68% of all flights in Europe were on time in 2015, which is a decrease of 0.9% since 2014 (84.6%) and a decrease of 0.4% compared to 2013 (84.1%). $3.3 bn Total Delay Costs in 2015 Net Profits of European airlines $6.9bn The average delay length rises from 39 minutes in 2014 to 41 minutes in 2015. In total, there were 5.283.457 flights in 2015 which almost equals to 2014 (5.191.483) but a keenly increase of flights compared to 2013 (3.978.154). $1.0bn $2.9bn In total there were 981.069 flights delayed which cost the airlines $3.3 billion which is slightly lower compared to 2014 ($3.4 bn). 2013 2014 2015 Number of scheduled flights in 2015 5.238.457 Best & worst OTP in 2015 94.57% Rossiya 67.44% Turkish Airlines Average delay length in 2015 41 minutes Global Airline Study 2015: On-Time Performance Benchmark & Analysis 18
Detailed Benchmark: Europe On-Time Performance 2013-2015 Rossiya Finnair NAYSA airbaltic KLM Cityhopper Wideroe's Iberia Olympic Air Brit Air LOT KLM Lufthansa Cityline Air Nostrum Air Berlin SAS Aegean Airlines Air Europa Lufthansa Median 2015 Norwegian Air Shuttle Air France UTair Aviation Alitalia City Liner Cityjet Easyjet Aer Lingus Germanwings TAP Portugal Brussels Airlines Vueling Airlines Alitalia Swiss British Airways Transaero Turkish Airlines 60% 70% 80% 90% 100% 2013 2014 2015 Global Airline Study 2015: On-Time Performance Benchmark & Analysis 19
Detailed Benchmark: Europe Delay Costs 2014 & 2015 Turkish Airlines Easyjet British Airways Lufthansa Vueling Airlines Air France Alitalia SAS KLM Norwegian Air Shuttle Swiss Germanwings TAP Portugal Aer Lingus Air Berlin Iberia Transaero Brussels Airlines Median 2015 Air Europa Wideroe's UTair Aviation Lufthansa Cityline Aegean Airlines KLM Cityhopper Air Nostrum LOT Alitalia City Liner Cityjet Finnair Brit Air Olympic Air airbaltic Rossiya NAYSA 0 USD 200.000.000 USD 400.000.000 USD 600.000.000 USD 2014 2015 Global Airline Study 2015: On-Time Performance Benchmark & Analysis 20
Detailed Benchmark: Europe Average Delay Minute 2014 & 2015 Transaero Rossiya KLM Easyjet Vueling Airlines UTair Aviation Turkish Airlines KLM Cityhopper Air Europa Norwegian Air Shuttle Olympic Air Aer Lingus British Airways Germanwings Iberia TAP Portugal Alitalia City Liner Alitalia Median 2015 Air Nostrum Cityjet NAYSA airbaltic SAS LOT Air France Wideroe's Air Berlin Lufthansa Brussels Airlines Aegean Airlines Brit Air Swiss Lufthansa Cityline Finnair 0 10 20 30 40 50 60 2014 2015 Global Airline Study 2015: On-Time Performance Benchmark & Analysis 21
Executive Summary: Middle East In 2015 Qatar Airways performed best in the Middle East Region. With 85.77% the carrier was able to increase the On-time performance from 79.56% in 2014. On average, in 2015 77.87 percent of all flieghts in the Middle East were on time, which is a increase of 3.61 percent in 2014 ( 74.26%) and a increase of 2.06 percent by comparisson to 2013 (75.81%). The average delay increased from 47 minutes in 2014 to 48 minutes in 2015. Hereby one can see the rising significance of the Middle East Region: For three years in a row, the Gulf carriers were able to ingrease the total number of flights in 2015 (637.220) from 599.782 flights in 2014 and 429.792 flights in 2013. In total, 136.671 flights were delayed in 2015, which costs the airlines around 567 million U$D, which is much better than 2014 (643 million U$D). $0.57bn Total Delay Costs in 2015 Net Profits of Middle East airlines $0.3bn $0.9bn $1.4bn 2013 2014 2015 Number of scheduled flights in 2015 637.220 Best & worst OTP in 2015 85.77% Quatar Airways 71.04% Etihad Average delay length in 2015 48 minutes Global Airline Study 2015: On-Time Performance Benchmark & Analysis 22
Detailed Benchmark: Middle East On-Time Performance 2013-2015 Qatar Airways Saudi Arabian Airlines Median 2015 Emirates Etihad 50% 60% 70% 80% 90% 100% 2013 2014 2015 Global Airline Study 2015: On-Time Performance Benchmark & Analysis 23
Detailed Benchmark: Middle East Delay Costs 2014 & 2015 Emirates Saudi Arabian Airlines Median 2015 Etihad Qatar Airways 0 USD 100.000.000 USD 200.000.000 USD 300.000.000 USD 2014 2015 Global Airline Study 2015: On-Time Performance Benchmark & Analysis 24
Detailed Benchmark: Middle East Average Delay Minute 2014 & 2015 Emirates Etihad Median 2015 Saudi Arabian Airlines Qatar Airways 0 10 20 30 40 50 60 2014 2015 Global Airline Study 2015: On-Time Performance Benchmark & Analysis 25
Executive Summary: Asia In 2015 the leading airline with a score of 91.63% is J-Air which is 0.16% better than 2014 (91.49%) and a decrease of 0.14% from 2013. $8.1bn Total Delay Costs in 2015 On average, 70.92% of all flights in Asia were on time in 2015, which is a decrease of 1.15% compared to 2014 and a decrease of 2.25% compared to 2013. Net Profits of Asian airlines $5.8bn The average delay length increased from 44 minutes in 2014 to 49 minutes in 2015. The total number of flights in 2015 (5.296.120) is quite equal to 2014 (5.267.087). Compared to 2013 (4.373.470) its an increase of total flights near to one million. $2.0bn $2.1bn In 2015, 1.665.529 flights were delayed which cost the airlines $8.06 billion a decrease of $160 million compared to 2014 ($8.22 bn). 2013 2014 2015 Number of scheduled flights in 2015 5.296.120 Best & worst OTP in 2015 91.63 J-Air 47.22 Xiamen Average delay length in 2015 49 minutes Global Airline Study 2015: On-Time Performance Benchmark & Analysis 26
Detailed Benchmark: Asia On-Time Performance 2013-2015 J-Air Japan Air Commuter ANA Wings JAL ANA Japan Transocean Air Busan Singapore Airlines AirAsia Thailand Jet Airways Bangkok Airways Thai Airways Malaysia Airlines Korean Airlines IndiGo AirAsia Asiana Airlines Cathay Pacific Median 2015 EVA Airways AirAsia Indonesia Philippine Airlines China Southern China Airlines Air China Tianjin Airlines Hainan Airlines China Eastern Air India Dragonair Shanghai Airlines Beijing Capital China United Xiamen 30% 40% 50% 60% 70% 80% 90% 100% 2013 2014 2015 Global Airline Study 2015: On-Time Performance Benchmark & Analysis 27
Detailed Benchmark: Asia Delay Costs 2014 & 2015 China Southern China Eastern Air China Xiamen Hainan Airlines Air India Tianjin Airlines Shanghai Airlines Beijing Capital China United Jet Airways Malaysia Airlines AirAsia Dragonair Philippine Airlines IndiGo Cathay Pacific ANA Median 2015 Asiana Airlines AirAsia Indonesia China Airlines Korean Airlines JAL EVA Airways AirAsia Thailand Thai Airways Bangkok Airways Singapore Airlines ANA Wings Air Busan J-Air Japan Air Commuter Japan Transocean 0 USD 500.000.000 USD 1.000.000.000 USD 1.500.000.000 USD 2.000.000.000 USD 2014 2015 Global Airline Study 2015: On-Time Performance Benchmark & Analysis 28
Detailed Benchmark: Asia Average Delay Minute 2014 & 2015 China United Beijing Capital China Southern Hainan Airlines Shanghai Airlines Xiamen Air China Air India Tianjin Airlines China Eastern Dragonair AirAsia Indonesia Philippine Airlines Cathay Pacific AirAsia Malaysia Airlines Jet Airways China Airlines Median 2015 EVA Airways IndiGo AirAsia Thailand Bangkok Airways Air Busan Asiana Airlines Singapore Airlines J-Air Thai Airways JAL Japan Air Commuter ANA ANA Wings Korean Airlines Japan Transocean 0 10 20 30 40 50 60 70 80 90 2014 2015 Global Airline Study 2015: On-Time Performance Benchmark & Analysis 29
Airline Alliances Global Airline Study 2015: On-Time Performance Benchmark & Analysis 30
Executive Summary: Airline Alliances For three consecutive years, the airline members of oneworld continue to outperform their competitors with an average on-time performance of 82.8% in 2015. Star Alliance, the largest global airline alliance with 27 airline members and 638 million annual passengers, managed to slightly improve its ontime performance from 77.2% in 2014 to 77.7% in 2015. Yet its airline members did not yet recover to the best on-time performance within the last 3 years, which was 80.3% in 2013. SkyTeam, the second largest global airline alliance with 20 airline members and 588 million annual passengers, remains to be the least performing alliance within the last 3 years with regards to ontime performance. Its airline members averaged at 72.9% in 2015 which is 3.2% lower than their performance in 2014 when they averaged at 76.1%. Due to the weakest on-time performance compared to Star Alliance and oneworld, the members of SkyTeam incurred the highest delay costs in 2015 that sum up to $6.1bn. In comparison, members of Star Alliance incurred $5.1bn and members of oneworld incurred $2.7bn of costs associated to delays. With regards to the average length of delays, both Star Alliance and oneworld leveled in 2015 with an average delay length of 43 minutes. The average delay length of SkyTeam members is 8 minutes longer and totals at 51 minutes. Total delay costs in 2015 $6.1bn $5.1bn $2.7bn Number of scheduled flights in 2015 3.502.000 5.380.000 4.760.000 Average delay length in 2015 43 minutes 43 minutes 51 minutes Global Airline Study 2015: On-Time Performance Benchmark & Analysis 31
Detailed Benchmark: Airline Alliances On-Time Performance 2013-2015 2015 17,2% 22,3% 27,1% 82,8% 77,7% 72,9% 2014 20,0% 22,8% 23,9% 80,0% 77,2% 76,1% 2013 19,1% 19,7% 25,7% 80,9% 80,3% 74,3% Delay On-Time Global Airline Study 2015: On-Time Performance Benchmark & Analysis 32
Low-Cost vs. Legacy Global Airline Study 2015: On-Time Performance Benchmark & Analysis 33
Executive Summary: Low-Cost vs. Legacy Carrier In 2015, legacy carriers in Europe and Asia have performed better than low-cost carriers only low-cost carriers in North America were able to outperform the legacy carriers. Total delay costs in 2015 $20.1bn In North America, the low-cost carriers slightly outperformed the legacy carriers with 78.3% in 2015 in the two previous years, the legacy carriers had a superior performance with 81.6% in 2013 and 78.1% in 2014. $3.3bn LCC Legacy In Europe, the legacy carriers reached a flight punctuality of 84.1% while the low-cost carriers reached a lower 81.9% in 2015. The last 3 years expose the fact that the on-time performance of the low-cost carriers dropped from year to year. The low-cost carrier in Asia have experienced an extreme decrease of flight punctuality within the last three years, from 80.3% in 2013 down to 70.7% in 2015. The legacy carriers in Asia remain to be mostly leveled between 73.1% in 2013 and 71.0% in 2015. With regards to the overall delay costs in 2015, taking into account all 3 analyzed regions, the legacy carriers incurred costs of $20.1bn in 2015 while the low-cost carriers incurred costs of $3.3bn. Number of scheduled flights in 2015 19.451.000 3.736.000 LCC Legacy Average delay length in 2015 Looking at the average delay length in 2015, lowcost carriers prove to incure slightly longer delays, lasting for 51 minutes on average, while the delays of legacy carriers last 49 minutes on average. 51 minutes LCC 49 minutes Legacy Global Airline Study 2015: On-Time Performance Benchmark & Analysis 34
Detailed Benchmark: Low-Cost vs. Legacy Carrier On-Time Performance 2013-2015 North America Europe Asia 2015 78,3% 78,0% 81,9% 84,1% 70,7% 71,0% LCC Legacy LCC Legacy LCC Legacy 2014 77,5% 78,1% 85,4% 84,4% 74,1% 71,5% LCC Legacy LCC Legacy LCC Legacy 2013 75,5% 81,6% 85,9% 82,8% 80,3% 73,1% LCC Legacy LCC Legacy LCC Legacy Global Airline Study 2015: On-Time Performance Benchmark & Analysis 35
Disclaimer & Company Information Global Airline Study 2015: On-Time Performance Benchmark & Analysis 36
Disclaimer None of the information provided in this report may be seen as financial or operational advise in any way; neither aviationexperts nor FlightStats is liable for any consequential damages or financial losses caused by any persons or companys reliance on the data provided. Data Provider The raw flight data has been provided by the American-based company FlightStats, Inc. Please refer to www.flightstats.com for more information. The following data descriptions are taken from www.flightstats.com. Delay Classification On-Time: the percentage of completed flights that arrived at the gate on-time where on-time is defined as within (less than) 15 minutes of on-block time Delayed: the percentage of completed flights that arrived at the gate 15 minutes or more after the scheduled arrival time Average Delay: the average delay, in minutes, for all delayed flights. The delay minutes for on-time flights are not included in this calculation Sample Size, Scheduled Flights Sample Size: the provided sample sizes is a count of the number of flights for which FlightStats was able to capture gate departure, arrival or cancellation data Scheduled Flights: the number of scheduled flight operations where each flight operation is a single segment flight consisting of one origin and one destination Carrier Selection Criteria Only airlines with scheduled flights of more than 1,500 scheduled flights per month were considered; only airlines for which FlightStats, Inc. Successfully tracked gate arrival times of more than 60% are included. Typically, tracking coverage is much higher than this threshold. This study contains data from a total of 109 airlines worldwide. Delay Cost Calculation The delay costs have been calculated by using a unified reference cost per minute of EUR 72,00 multiplied by the average of delay minutes and amount of scheduled flights. In order to display the prices in USD, the unified reference cost of 72,00 EUR has been multiplied by a EUR/USD average exchange rate of USD 1,33 (2014) and USD 1,11 (2015). The reference cost per minute have been obtained from the Performance Review Unit of EUROCONTROL. Please refer to www.eurocontrol.int for more information. Median The display of the median in the diagrams has been chosen to separate the higher half of the data sample from the lower half. In case of an equal number of sample airlines, the median is represented by two airlines whereas only one airline represents the median in diagrams with an unequal number of sample airlines. Further Resources Additional sources of secondary research have been used to prepare this report. Please contact our research department via insights@aviationexperts.aero to receive a complete list of used online and offline sources. Global Airline Study 2015: On-Time Performance Benchmark & Analysis 37
About the Company aviationexperts is an international consulting company in the aviation industry. Our consulting portfolio focuses on the sustainable boost of operations control, flight and airport operations. With our team of professional consultants at offices in Frankfurt and Abu Dhabi, it is our vision to shape the future aviation industry with strategic innovation and modern technology, creating strong, stable and lasting profitability for airlines and airports. Authors Sebastian Schwartz and Marc Borkowsky, both consultants based in our Frankfurt office, developed this study in early 2016. Do you need more insights? Please feel free to contact our insights and analyst team in case you have any questions regarding this benchmark study or beyond. insights@aviationexperts.aero For our products and services please visit www.aviationexperts.aero aviationexperts PCS GmbH & Co. KG CEOs Christian Lambertus Benjamin Walther