Welcome American Red Cross Shelter Shelter Fundamentals Fundamentals Alex Fonteyn and Celia Jackson Disaster Program Managers Anchorage and Fairbanks offices 1
Disaster Services Immediate Emergency Needs Shelter Food Fixed Mobile Clothing Bulk Individual Assistance Bulk Distribution Individual Home Clean-up Materials Food Disaster Health/Mental Health
Other Red Cross Services Home Fire Campaign Installing smoke alarms in communities Educating families about home fire safety Working with partners for volunteers Pillowcase Project Disaster education for grades 3-5 Students receive materials to make their own emergency kit Community Disaster Training Sheltering, personal preparedness, community preparedness Assistance with transportation and lodging requested Ask about each of these for your community!
Mission and Commitment Mission Statement The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors. Our Commitment Our commitment as shelter workers is to take care of the sheltering needs of people affected by disaster. We are committed to providing shelter on an interim basis while our clients arrange for their recovery or until they are able to return home. 4
Three Rs of Sheltering Is this a shelter where I would want my own family to stay? Routines 5
Sheltering Cycle 1: Planning and preparedness Sheltering Cycle - Course Purpose 6: After action review 2: Opening the shelter 5: Closing the shelter 3: Organizing the shelter 4: Operating the shelter 6
Shelter Management Red Cross Shelters Managed, supplied, staffed by Red Cross Partner Shelter Managed in partnership between Red Cross and Partner Supplies and staff shared between Red Cross and Partner Red Cross Supported Shelter Managed, supplied, staffed by Partner Red Cross management materials and systems used, limited supplies and staff Independent Shelters No Red Cross support requested Will still be asked by us for nightly headcounts for national reporting
Main Types of Shelters Evacuation Shelter Filling a building for safety during foreseen disaster None/limited food, cots, etc. Post-Impact Shelter Food, cots, client services, health and mental health services Days to weeks as needed Staff Shelters For Red Cross and partner sheltering Often joined with main DRO offices
Other Types of Shelters Warming/Information Shelter No overnight stays Medical Shelter Clients with continuous medical needs Families of First Responders Shelter To help first responders have peace of mind as they work Unaccompanied Minors Shelter Shelter for children until parents are located
Sheltering Cycle 1: Planning and preparedness 6: After action review 2: Opening the shelter 5: Closing the shelter 3: Organizing the shelter 4: Operating the shelter 10
Shelter Staff Organization Chart Shelter Manager Shift Supervisor Assistant Shelter Manager Shift Supervisor Client Casework Disaster Mental Health Disaster Health Services Information Registration Dormitory Feeding Safe and Well Linking Logistics 11
Organizational Tips For every job, always: Look for pre-existing damage Ask about available equipment Take inventory of all facility products Consider accessibility 12
School Floor Plan 13
Opening and Organizing a Shelt Set up dormitory Set up feeding 14
Setting Up Feeding Areas Snack and Beverage Canteen Dining Area Serving Area 22
Partners and Providers 16
Sheltering Cycle 1: Planning and preparedness 6: After action review 2: Opening the shelter 5: Closing the shelter 3: Organizing the shelter 4: Operating the shelter Registration Providing Information Dormitory Feeding 17
Operating Forms 18
Registering Clients Tips for working in registration: Make sure the registration table is always staffed. Keep paperwork secure. Provide snacks and drinks in the registration area. 19
Registration Handout 29
Possible Situations in Shelters What if? 1. Visitor walks in and asks, I m working on a project with Joey M. I want to take him to the library. He s here, right? 2. A Springfield police officer wants to see the shelter records and walk around to see if a suspect in a murder investigation is in the shelter. 3. Police bring in a youth who was found alone on the streets 21
Possible Situations in Shelters More Visitors 4. A state senator arrives and walks toward the dormitory. 5. A reporter with her crew signs in and starts to walk towards the dormitory. 6. A family comes in with no English speaking members 22
Shelter Roles Providing Information Feeding Dormitory 23
Types of Information General shelter information, such as meal times, lights out, etc. Status of the disaster Information about the disaster relief operation Community resources, including government, non-profit, and faith-based Daily schedule Safety concerns and issues Recreational activities Opportunities for clients to act as shelter resident helpers 24
Operating the Dormitory 25
Sheltering Cycle 1: Planning and preparedness 6: After action review 2: Opening the shelter 5: Closing the shelter 3: Organizing the shelter 4: Operating the shelter 26
The Closing Process Communicating the shelter closing to residents Taking inventory Finalizing and securing records Cleaning equipment Restocking and returning supplies Returning the shelter to pre-disaster condition 27
Shelter Log 28
Course Closing 1: Planning and preparedness 6: After action review 2: Opening the shelter 5: Closing the shelter 3: Organizing the shelter 4: Operating the shelter 29
Pre-Disaster Planning Know shelter locations before the disaster Community buildings, schools, churches, stadiums Survey them, make signed agreements, and store supplies there or nearby Work with Red Cross for survey forms, training, and input into the National Shelter System Knowing a shelter location and its needed supplies BEFORE traveling to communities
Connect with your nearest Red Cross office and be prepared! Regional Disaster Program Officer Kelley McGuirk 646-5423 Kelley.mcguirk@redcross.org South Central, West Coast Alex Fonteyn 646-5400 Alex.fonteyn2@redcross.org Interior, North Celia Jackson 456-5937 Celia.jackson@redcross.org Mat-Su Bill Morrow 357-6060 Bill.morrow@redcross.org South East Roger Rettig 463-5713 Roger.rettig@redcross.org