Nikolaos Papagiannopoulos Business Information Systems & Technology, Athens International Airport Juan Francisco García Lopez Innovation and Strategy Manager, Indra
Improving Turnaround Management by Increasing Information Sharing
CURRENT SITUATION TURNAROUND: COMPLEX COORDINATION OF A PROCESS OF PROCESSES Aircraft process Parking On-block Rotation Taxi wayout Passenger process Baggage process Freight process Check-in Security Waiting time Boarding Registration Security Distribution Loading Registration Security Distribution Loading 30 More than tasks are conducted either in parallel or in sequence during turnaround
CURRENT SITUATION LACK OF COMMUNICATION LEADS TO INEFFICIENCIES AIRPORT COLLABORATIVE DECISION MAKING (A-CDM) A-CDM milestones do not suffice for efficient turnaround management focused on airside operations Landside Airport CDM usually considered separately, although processes such as passenger or baggage handling are a main part of the process Limited information sharing between stakeholders involved in the turnaround process PAX? FREIGHT BAGGAGE RAMP Contrary measures due to individual optimization mechanisms for each stakeholder
CURRENT SITUATION EXAMPLE OF OPERATIONAL NEEDS IN ATHENS AIRPORT 1. Information for initiation and completion for the following ramp handling processes: Baggage/Cargo & Mail Off- loading-loading (bulk / ULDs) Fueling Fueling with pax on board Deicing Disembarkation/ Boarding Catering Aircraft cleaning Push back vehicle availability
CURRENT SITUATION EXAMPLE OF OPERATIONAL NEEDS IN ATHENS AIRPORT 2. BRS connectivity for monitoring Baggage processing (AODB/ First bag and Last bag) 3. Passenger Check-in and Baggage drop off process progress 4. Security Screening flows and Passenger throughput 5. Dynamic Time to gate calculation 6. Early detection of GH and Airline and ATM abnormalities 7. Advance warning of issues and support for timely decision making 8. Create a common situation awareness: operational picture
INTERACTION AIMS TO IMPROVE ALL AIRPORT PROCESS AND ITS COORDINATION Non-cordinated Turnaround Integrated Turnaround Airport (Airport Operations DataBase) Interaction Integrated System Cargo (Cargo Community System)
TECHNOLOGY EVOLUTION & INTERACTION PROPOSAL TECHNOLOGY AND CONCEPTS EVOLUTION: FROM A-CDM TO TAM A-CDM TAM CFMU Air Traffic Control Common data set Airport Operations Aircraft Operator Ground handling Common dataset Baggage & Cargo Extended common data set Passengers Including new Milestones Performance Indicators Alerts & Warnings Dashboards Aircraft and Crew
TECHNOLOGY EVOLUTION & INTERACTION PROPOSAL SYNCHRONIZING THE PASSENGER PROCESS BENEFITS ALL STAKEHOLDERS Offering personalized info to the passengers: Time at gate Wayfinding Flight updates Advertisement Passengers Resizing the airport resources depending on the passenger flows Detecting late or missing passengers at gate Synchronizing the passenger process with the aircraft process (new TOBT)
TECHNOLOGY EVOLUTION & INTERACTION PROPOSAL SYNCHRONIZING THE BAGGAGE AND CARGO PROCESSES REDUCES COSTS Baggage & Cargo Optimising the use of aircraft s bellies and sharing costs between cargo and passenger airlines Reducing the number of cargo flights & aircrafts maintenance services Reducing CO2 emissions Increasing shipping options, reducing delivery time for cargo companies
TECHNOLOGY EVOLUTION & INTERACTION PROPOSAL ALL STAKEHOLDERS SHOULD BE PART OF THE DECISION MAKING PROCESS Crew Specifying services requested during turnaround (400Hz, Air conditioning, Cleaning, ) Specifying loading quantities (water, fuel or cargo) Aircraft sensors Automatizing the starting and finishing of some turnaround activities Ramp handlers Providing the status (start/end) of the turnaround activities within the critical path Aircraft and Crew
TECHNOLOGY EVOLUTION & INTERACTION PROPOSAL INTERACTION PLATFORM EXTENDS CURRENT A-CDM AIRPORT AODB BC Readers Beacons PASSENGER Airport slots Resource allocation Flight updates Passenger flow EUROCONTROL NM CENTRALIZED PLATFORM Personalized info Flight plans Pax and Baggage info AIRLINE DCS AIRCRAFT SYSTEMS ON BOARD Extended Common Dataset Situational Awareness Alerts Sensor s information Crew requests
INTERACTION VALIDATIONS LIVE TRIAL VALIDATIONS IN ATHENS Phase 1 November 2015 Phase 2 May 2016
Objectives: Integrate the passenger process into the airport and airline monitoring strategies Quantify the benefits provided by an increased number of milestones in the turnaround process Evaluate the adequacy of the information and alerts provided to support decision making INTERACTION VALIDATIONS PHASE 1 VALIDATION IN NOVEMBER More than 100 flights monitored Relevant decisions were taken based on the new information displayed on more than 25% of the flights Airline, Ground Handling and Airport Operators agreed on improved situational awareness
VALIDATIONS PHASE 1 REAL EXAMPLE OBSERVED DURING VALIDATION SOBT: 5:30 New TOBT: 5:32 AOBT: 5:34 AIRLINE AGENT 3 MISSING PAX 5:17 Start baggage unloading 5:18 3 MISSING PAX through BCBP Time to gate considering walking distances, queues, SSC time Commercial area Entrance Gate area Security screening area
WAY FORWARD NEXT PHASE Phase 2 May 2016 Improve the platform by Integrating the operational feedback received in Phase 1 Increasing the monitoring of passenger process (beacons technology and new boarding card readers in the security area) Enhancing the monitoring and the situational awareness of turnaround process simulating the integration of the aircraft sensors Integrating crew s request during the turnaround process Providing the available capacity in aircraft s belly for cargo Integrating other INTERACTION prototypes (Screening slot assignment, Aircraft-GSE)
Questions?