Subject: Performance of domestic airlines for the year 2017. Traffic data submitted by various domestic airlines has been analysed for the month of Aug 2017. Following are the salient features: Passenger Growth Passengers carried by domestic airlines during Jan-Aug 2017 were 754.11lakhs as against 644.68 lakhs during the corresponding period of previous year thereby registering a growth of 16.97 % (Ref Table 1). Pax Carried (in Lakhs) 800.00 720.00 640.00 560.00 480.00 400.00 320.00 240.00 160.00 80.00 644.68 754.11 83.81 96.90 Growth: YoY = + 16.97% MoM = + 15.63 % 8 % 2016 2017 0.00 YoY MoM Passenger Load Factor The passenger load factors of various scheduled domestic airlines in Aug 2017 are as follows (Ref Table 2): Pax Load Factor (%) 100.0 90.0 80.0 70.0 60.0 50.0 40.0 30.0 20.0 10.0 0.0 75.5 76.1 Air India 80.2 80.7 Jet Airways 80.7 82.8 94.4 94.5 82.5 85.4 83.7 83.6 88.4 85.8 84.6 83.4 80.7 83.2 63.1 0.0 JetLite Spicejet Go Air IndiGo Air Asia Vistara Trujet Zoom Air 1
The passenger load factor in the month of Aug 2017has shown increasing trend compared to previous month due to beginning of festive season. Cancellations The overall cancellation rate of scheduled domestic airlines for the month of Aug 2017 has been 0.83%.Airline-wise details of cancellations are as follows: Zoom Air Trujet AI JetLite Spicejet Jet Airways IndiGo Go Air Vistara Air Asia 2.48 1.74 0.66 0.53 0.41 0.34 0.31 0.11 0.00 100.00 0.0 10.0 20.0 30.0 40.0 50.0 60.0 70.0 80.0 90.0 100.0 110.0 Cancellation Rate (%) Note: Zoom Air did not operate during the month of Aug 2017 due to grounding of their aircraft on account of Bird Hit. Various reasons of cancellations are indicated below: Conse/Misc 21.7% Operational 2.6% Commercial 3.8% Technical 55.0% Weather 16.8% 2
Passenger Complaints during the month During August 2017, a total of 599 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of Aug 2017 has been around 0.62. The airline-wise details are as follows: Air India (dom) 1.6 Jet Airways+Jetlite 1.3 Go Air 0.5 Trujet 0.4 Air Asia IndiGo Spicejet 0.2 0.2 0.2 Vistara Zoom Air 0.0 0.1 0.0 0.2 0.4 0.6 0.8 1.0 1.2 1.4 1.6 1.8 No. of Complaints/10,000 Pax Various reasons of passenger complaints are indicated below: Catering 0.3% Staff Behaviour 7.8% Disability Others 6.2% Fare 2.3% Refund 7.5% Customer Service 31.2% Flight Problem 26.0% Baggage 18.5% 3
The reason for complaint as percentage compared to the previous month is as follows: 40.0 35.0 30.0 32.8 29.1 26.0 28.7 27.3 31.2 25.0 20.0 16.6 19.9 18.5 15.0 10.0 5.0 0.0 3.5 4.3 2.3 3.8 5.8 7.5 0.0 0.4 0.0 7.8 5.5 7.8 0.5 0.3 0.3 6.3 7.5 6.2 Fare Refund Flight Problem Baggage Customer Service Disability Staff Behaviour Catering Others Jun-17 Airline-wise status of redressal of complaints is given at Table 4. Compliance of Route Dispersal Guidelines Airline-wise Compliance of Route Dispersal Guidelines during the month of Aug 2017 is given in the following table. Zoom Air didnot operated in CAT I routes for the month of Aug 2017. Airline ASKM Deployment (%) of Category I Cat III Cat IIA Cat II Air India + Alliance Air 124.5 1.60 25.5 Jet Airways + JetLite 74.0 1.30 13.0 Spicejet 96.9 1.65 29.4 Go Air 170.2 2.16 57.0 IndiGo 166.8 1.47 27.5 Vistara 69.7 1.22 19.7 Air Asia 959.5 9.11 292.6 Zoom Air - - - Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I) Category II - 10% Category IIA - 1% Category III - 50% 4
On-Time Performance (Scheduled Domestic Airlines) On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of Aug 2017is as follows: OTP at Four Metro Airports IndiGo 86.6 Spicejet Vistara Go Air Air India (Dom) Jet Airways+JetLite 78.7 74.5 74.2 69.4 65.8 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows: Air India (Domestic) BLR 84.4 HYD 78.5 DEL 74.3 BOM 53.2 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 5
Jet Airways + JetLite BLR 80.7 HYD 67.0 DEL 65.1 BOM 59.8 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Spicejet HYD 82.6 DEL 81.7 BLR 80.0 BOM 67.5 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 6
Go Air HYD 93.8 BLR 90.3 DEL 73.5 BOM 66.9 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) IndiGo HYD 92.9 BLR 92.5 DEL 88.3 BOM 74.3 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 7
Vistara DEL 78.2 BLR 75.5 HYD 64.1 BOM 62.9 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to Reactionary. Airport 5% Wx 1% Reactionary 66% ATC 18% Misc 1% Pax 2% Ramp 1% Tech 3% Ops 3% 8
Revenue Earned& Seats Sold in Highest Fare Bucket The revenue earned and the number of seats sold by scheduled private airlines in the highest fare bucket on select 20 sectors is as follows: Jet Airways 5.0% % of Seats Sold in Highest fare bucket 3.0% 1.0% 0.60% 0.5% 0.30% 0.1% 0.35% 0.2% 0.21% 0.2% 0.37% 0.3% 0.61% 1.0% 0.41% 0.3% 0.31% 0.2% 0.18% 0.1% 0.24% 0.26% 0.2% 0.31% 0.5% 0.40% 0.4% 0.41% 0.1% 0.24% 0.2% 0.47% 0.6% 0.28% 0.3% 0.06% 6.0% % of Revenue Earned in Highest fare bucket 5.0% 3.0% 1.0% 0.97% 0.86% 0.47% 0.24% 0.65% 0.47% 0.41% 0.50% 0.56% 0.54% 1.74% 3.10% 0.72% 0.69% 0.79% 0.43% 0.90% 0.48% 3.37% 0.95% 0.54% 0.70% 1.61% 0.91% 0.62% 0.87% 0.31% 0.34% 0.53% 1.99% 2.79% 0.94% 0.85% 0.06% 0.01% 9
Indigo 5.0% % of Seats Sold in Highest fare bucket 3.0% 1.0% 0.17% 0.42% 0.12% 0.01% 0.05% 0.01% 0.03% 0.01% 0.04% 0.37% 0.66% 0.05% 0.20% 0.03% 0.15% 0.03% 0.05% 0.03% 0.01% 0.02% 0.28% 0.02% 0.04% 0.10% 0.02% 0.01% 0.12% 0.19% 0.02% 1 % of Revenue Earned in Highest fare bucket 8.0% 6.0% 3.26% 0.88% 1.96% 0.57% 0.04% 0.31% 0.06% 0.08% 0.01% 0.07% 0.24% 1.98% 0.26% 1.06% 0.19% 0.72% 0.14% 0.20% 0.13% 0.07% 0.15% 1.11% 0.08% 0.19% 0.49% 0.13% 0.09% 0.58% 0.98% 0.11% 10
Go Air 1 % of Seats Sold in Highest fare bucket 8.0% 6.0% 4.47% 0.99% 2.52% 2.07% 1.50% 0.45% 1.23% 0.69% 2.06% 0.27% 1.12% 1.13% 0.46% 0.39% 0.40% 0.45% 2.19% 0.29% 0.83% 2.62% 1.17% 0.10% 2.05% 2.37% 0.03% 0.20% 0.76% 1.27% 0.35% 0.48% % of Revenue Earned in Highest fare bucket 18.0% 15.0% 1 10.30% 9.0% 6.0% 3.0% 3.53% 7.69% 5.25% 3.18% 0.72% 2.56% 1.92% 5.39% 1.22% 4.00% 1.97% 1.09% 1.19% 1.08% 1.65% 7.58% 1.18% 6.49% 3.39% 0.37% 4.22% 6.08% 0.10% 0.66% 2.43% 3.02% 1.47% 1.89% 11
Spicejet 5.0% % of Seats Sold in Highest fare bucket 3.0% 1.0% 0.06% 0.14% 0.05% 0.02% 0.01% 0.02% 0.02% 0.02% 0.10% 0.17% 0.31% 0.08% 0.18% 0.11% 0.03% 0.18% 0.55% 0.14% 0.08% 0.09% 0.37% 0.16% 0.21% 0.12% 0.10% 0.48% 0.04% 0.12% 0.13% 0.03% 0.02% 1 % of Revenue Earned in Highest fare bucket 8.0% 6.0% 0.35% 0.79% 0.22% 0.09% 0.06% 0.01% 0.07% 0.07% 0.08% 0.53% 0.87% 1.60% 0.39% 0.86% 0.54% 0.12% 0.88% 2.78% 0.67% 0.40% 0.41% 1.57% 0.78% 0.95% 0.57% 0.42% 1.99% 0.23% 1.13% 1.13% 0.19% 0.10% 12
Vistara % of Seats Sold in Highest fare bucket 1 9.0% 8.0% 7.0% 6.0% 5.0% 3.0% 1.0% 0 0.21% 0.22% 0.38% 0.41% 0.10% 0.15% 0.05% 0.31% 0.70% 0 0.26% 0.08% 0 0.03% 0.03% BLR-BOM BLR-DEL BOM-DEL CCU-DEL DEL-GAU DEL-HYD DEL-SXR BLR-CCU CCU-GAU CCU-IXZ 1.46% 0.64% DEL-IXL % of Revenue Earned in Highest fare bucket 2 2 2 18.0% 16.0% 1 1 1 8.0% 6.0% 0 0.42% 0.34% 0.78% 1.34% 0.17% 0.59% 0.18% 1.10% 2.60% 0.92% 0.11% 0.16% 0.21% BLR-BOM BLR-DEL BOM-DEL CCU-DEL DEL-GAU DEL-HYD DEL-SXR BLR-CCU CCU-GAU CCU-IXZ 3.33% 1.65% DEL-IXL 13
Air Asia 1 % of Seats Sold in Highest fare bucket 8.0% 6.0% 0.05% BLR-DEL 0.91% 0.47% 0.42% DEL-GAU 5.0% % of Revenue Earned in Highest fare bucket 3.0% 1.0% 0.04% 0.39% BLR-DEL 0.28% 0.26% DEL-GAU 14
Compliance of CAR Section 3, Series M, Part IV In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis. Airline Denied Boarding Cancellations Delays Beyond 2 Hrs No. ofpax Affected Status of Facilities & Compensation No. ofpax Affected Status of Facilities & Compensation No. ofpax Affected Status of Facilities Air India 111 Jet Airways and JetLite 1457 Refund Rebookedon other flights Hotel accommodation Compensation of Rs. 3.92lakhs Refund Rebooked on other flights Hotel accommodation Compensation of Rs.63.62lakhs 3348 541 Refunds Rescheduling Hotel accommodation Compensation of Rs. 21.18lakhs Refunds Rescheduling Hotel accommodation. Compensation of Rs. 0.77lakhs 27177 3544 Refreshments Refunds where pax desired Rescheduling Amount spent on facilitation of Rs. 29.01 lakhs Refreshments Refunds where pax desired Rescheduling Refreshments Refreshments Transfer to SpiceJet 139 4.94lakhs 4015 Rescheduling 16622 other airlines Compensation of Amount spent Rs. 38.77lakhs on facilitationof Rs. 41.09lakhs All pax given Go Air Nil Nil refreshments 529 Refreshments 2081 Refunds where Rescheduling pax desired Rescheduling Indigo Nil Nil 3987 0.69lakhs 29115 Refreshments Air Asia 5 0.19 lakhs Nil Nil 2448 Refreshments Rescheduling Amount spent on facilitation of Rs. 3.63 lakhs Vistara Nil Nil 254 Refreshments Refreshments 4682 Rescheduling Rescheduling Refreshments TruJet Nil Nil 381 Rescheduling Compensation of Rs.1.68 lakhs Nil Nil Zoom Nil Nil Nil Nil Nil Nil Air 15
SUMMARY No. of Pax Affected 1712 Denied Boarding Cancellations Delays Facilities & Compensation Rs. 72.67 lakhs compensation No. of Pax Affected 13055 Facilities & Compensation Rs. 63.09lakhs compensation and facilities No. of Pax Affected 85669 Facilities Rs. 73.73lakhs towards facilitation 16
Table 1 TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (IN LAKHS) - YEAR 2017 Month & Year Percentage Share Air India Private Total Private (Domestic) Carriers Domestic Air India Carriers Jan 13.50 82.29 95.79 85.9 14.1 Feb 11.71 74.83 86.55 86.5 13.5 Mar 11.80 78.66 90.46 87.0 13.0 Ist Quarter 37.01 235.79 272.79 86.4 13.6 Apr 11.80 79.54 91.34 87.1 12.9 May 13.23 88.51 101.74 87.0 13.0 Jun 12.49 83.19 95.68 86.9 13.1 IInd Quarter 37.52 251.24 288.76 87.0 13.0 Jul 12.92 82.73 95.65 86.5 13.5 Aug 12.82 84.09 96.90 86.8 13.2 Sep IIIrd Quarter 25.74 166.82 192.56 86.6 13.4 Oct Nov Dec IVth Quarter Total 100.27 653.84 754.11 86.7 13.3 Data of 2016 Percentage Share Air India Private Total Private (Domestic) Carriers Domestic Air India Carriers I st Qtr 35.38 194.65 230.03 84.6 15.4 II nd Qtr 37.84 207.92 245.76 84.6 15.4 III rd Qtr 24.86 144.03 168.89 85.3 14.7 IVthQtr Total 98.08 546.60 644.68 84.8 15.2 Growth (%) = + 2.24 +19.62 +16.97
Table 2 MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2017 (PASSENGER LOAD FACTOR IN PERCENTAGE) Month Air India (Dom) Jet Airways JetLite Spice Jet Go Air IndiGo Air Costa Air Asia Vistara Trujet Air Carnival Jan 81.4 86.8 85.4 93.6 90.8 90.0 81.1 87.4 85.1 74.8 56.6 - Feb 79.8 86.8 84.9 93.7 90.9 87.7 84.9 88.1 85.0 77.0 73.6 59.0 Mar 74.6 79.8 79.2 91.4 84.8 81.6-87.8 82.2 76.0 64.8 74.6 Apr 78.7 82.8 83.3 93.4 84.7 86.9-90.1 83.6 74.6 66.7 80.2 May 80.9 85.3 84.3 94.3 93.0 91.1-89.4 86.8 80.3-80.1 Jun 77.0 81.0 82.8 94.5 89.4 87.8-89.6 86.4 75.7-74.0 Jul 75.5 80.2 80.7 94.4 82.5 83.7-88.4 84.6 80.7-63.1 Aug 76.1 80.7 82.8 94.5 85.4 83.6-85.8 83.4 83.2 - - Sep Oct Nov Dec Zoom Air 18
MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2017) Table 3 Passengers Carried (in Lakhs)/Market Share (%) Month & Year Private Air Carriers Air India Jet Airways Jet Lite Spice Jet Go Air Indigo Air Costa Air Asia Vistara Zoom Air Trujet Air Carnival Jan Pax Carried 13.50 14.84 2.40 12.29 7.88 38.09 0.44 2.86 3.03-0.33 0.11 Market Share 14.1 15.5 2.5 12.8 8.2 39.8 0.5 3.0 3.2-0.3 0.1 Feb Pax Carried 11.71 13.67 2.15 11.32 7.49 34.19 0.40 2.38 2.70 0.01 0.39 0.14 Market Share 13.5 15.8 2.5 13.1 8.7 39.5 0.5 2.8 3.1 0.0 0.4 0.2 Mar Pax Carried 11.80 13.97 2.30 11.93 8.02 36.11-2.83 2.92 0.02 0.41 0.13 Market Share 13.0 15.4 2.5 13.2 8.9 39.9-3.1 3.2 0.0 0.5 0.1 IstQtr Pax Carried 37.01 42.49 6.85 35.54 23.40 108.39 0.84 8.07 8.65 0.04 1.13 0.38 Market Share 13.6 15.6 2.5 13.0 8.6 39.7 0.3 3.0 3.2 0.0 0.4 0.1 Apr Pax Carried 11.80 13.90 2.22 11.77 7.40 37.79-2.98 2.97 0.03 0.48 0.01 Market Share 12.9 15.2 2.4 12.9 8.1 41.4-3.3 3.2 0.0 0.5 0.0 May Pax Carried 13.23 15.51 2.46 12.79 8.64 41.91-3.32 3.34 0.03 0.51 - Market Share 13.0 15.2 2.4 12.6 8.5 41.2-3.3 3.3 0.0 0.5 - Jun Pax Carried 12.49 14.58 2.18 12.73 8.05 38.26-3.51 3.44 0.02 0.42 - Market Share 13.1 15.2 2.3 13.3 8.4 40.0-3.7 3.6 0.0 0.4 - IIndQtr Pax Carried 37.52 44.00 6.86 37.29 24.09 117.96 0.00 9.81 9.75 0.08 1.41 0.01 Market Share 13.0 15.2 2.4 12.9 8.3 40.8 0.0 3.4 3.4 0.0 0.5 0.0 Jul Pax Carried 12.92 15.12 2.25 13.58 7.42 36.99-3.43 3.49 0.01 0.44 - Market Share 13.5 15.8 2.4 14.2 7.8 38.7-3.6 3.6 0.0 0.5 - Aug Pax Carried 12.82 15.38 2.37 13.59 7.76 36.78-4.16 3.59-0.47 - Market Share 13.2 15.9 2.4 14.0 8.0 38.0-4.3 3.7-0.5 - Sep Pax Carried Market Share IIIrdQtr Pax Carried 25.74 30.50 4.61 27.17 15.18 73.78 0.00 7.58 7.08 0.01 0.91 0.00 Market Share 13.4 15.8 2.4 14.1 7.9 38.3 0.0 3.9 3.7 0.0 0.5 0.0 Oct Pax Carried Market Share Nov Pax Carried Market Share Dec Pax Carried Market Share IVthQtr Pax Carried Market Share TOTAL Pax Carried 100.27 116.99 18.32 100.00 62.66 300.12 0.84 25.47 25.47 0.12 3.45 0.39 Market Share 13.3 15.5 2.4 13.3 8.3 39.8 0.1 3.4 3.4 0.0 0.5 0.1
Table 4 Complaints Redressal Status Airline Total Per 10,000 Passengers Carried Closed Open Air Asia 10 0.2 10 0 Vistara 2 0.1 2 0 Go Air 41 0.5 41 0 Indigo 82 0.2 82 0 SpiceJet 29 0.2 29 0 Jet Airways + JetLite 222 1.3 216 6 Air India (Dom) 211 1.6 153 58 TruJet 2 0.4 2 0 Zoom Air 0 0.0 0 0 Total 599 0.62 535 64 20