Subject: Performance of domestic airlines for the year 2015.

Subject: Performance of domestic airlines for the year 2015. Traffic data submitted by various domestic airlines has been analysed for the month of September 2015. Following are the salient features: Passenger Growth Passengers carried by domestic airlines during Jan-Sep 2015 were 590.21 lakhs as against 491.44 lakhs during the corresponding period of previous year thereby registering a growth of 20.10% (Ref Table 1). 700.00 600.00 590.21 Growth: YoY = + 20.10 % MoM = + 14.56 % Pax Carried (in Lakhs) 500.00 400.00 300.00 200.00 100.00 491.44 58.19 66.66 2014 2015 0.00 YoY MoM Passenger Load Factor The passenger load factors of various scheduled domestic airlines in Sep 2015 are as follows (Ref Table 2): #REF! Aug-15 Pax Load Factor (%) 100.0 80.0 60.0 40.0 20.0 79.3 76.9 80.8 77.9 78.7 74.9 92.1 93.0 75.6 79.8 76.8 79.4 77.3 78.9 72.1 67.7 62.9 62.4 77.1 73.2 83.7 79.0 0.0 Air India Jet Airways JetLite Spicejet Go Air IndiGo Air Costa Air Asia Vistara Air Pegasus Trujet 1

The passenger load factor in the month of September 2015 has shown declining trend compared to previous month primarily due to the end of tourist season. Cancellations The overall cancellation rate of scheduled domestic airlines for the month of September 2015 has been 0.6%.Airline-wise details of cancellations are as follows: Air Pegasus Trujet Air India (Dom) Air Costa JetLite Air Asia Jet Airways Spicejet Go Air IndiGo Vistara 2.09 1.53 0.58 0.29 0.28 0.09 0.05 0.01 0.00 3.95 20.50 0.00 5.00 10.00 15.00 20.00 25.00 Cancellation Rate (%) Various reasons of cancellations are indicated below: Technical 18.0% Conse/Misc 37.5% Operational 30.2% Commercial 3.7% Weather 10.7% 2

Passenger Complaints during the month During September 2015, a total of 710 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of September 2015 has been 1.1. The airline-wise details are as follows: Air Pegasus 2.1 Air India (Dom) 1.8 Jet Airways + JetLite 1.4 Spicejet 1.2 Trujet 1.1 Go Air Air Asia 0.9 0.9 Air Costa 0.8 IndiGo 0.6 Vistara 0.1 0.0 0.5 1.0 1.5 2.0 2.5 No. of Complaints/10,000 Pax Various reasons of passenger complaints are indicated below: Staff Behaviour 11.4% Disability 0.1% Catering 0.6% Others 6.5% Fare 1.8% Refund 8.0% Customer Service 25.1% Baggage 22.3% Flight Problem 24.2% 3

The reason for complaint as percentage compared to the previous month is as follows: 30.0 25.0 26.3 24.2 24.2 20.3 22.1 22.3 26.4 27.5 25.1 20.0 15.0 11.3 11.2 11.4 10.0 7.9 6.0 8.0 6.5 7.5 6.5 5.0 0.0 0.9 1.2 1.8 Fare Refund Flight Problem Baggage Customer Service 0.0 0.1 0.1 Disability Staff Behaviour 0.4 0.3 0.6 Catering Others Jul-15 Aug-15 Sep-15 Airline-wise status of redressal of complaints is given at Table 4. Compliance of Route Dispersal Guidelines During the month of Sep 2015, all the scheduled domestic airlines complied with the mandatory capacity deployment requirements contained in the Route Dispersal Guidelines. Airline-wise details are given in the following Table: Airline ASKM Deployment (%) of Category I Cat III Cat IIA Cat II Air India + Alliance Air 99.1 1.70 20.4 Jet Airways + JetLite 69.0 1.03 11.7 Spicejet 102.0 1.41 30.2 Go Air 157.8 1.33 61.8 IndiGo 124.1 1.40 23.1 Vistara 53.8 1.59 13.9 Air Asia 385.6 8.13 42.8 Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I) Category II - 10% Category IIA - 1% Category III - 50% 4

On-Time Performance (Scheduled Domestic Airlines) On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of September 2015is as follows: OTP at Four Metro Airports Vistara IndiGo Air Costa* Jet Airways+JetLite Air Asia* Spicejet Go Air* Air India (Dom) Air Pegasus* 66.9 94.2 91.2 90.4 87.9 87.4 85.1 83.9 82.4 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) *Note - Operations of Go Air only at BOM, BLR, DEL; Operations of Air Costa only at HYD, BLR; Operations of Air Asia only at DEL & BLR; Operations of Air Pegasus only at BLR. Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows: Air India (Domestic) DEL 89.6 HYD 85.9 BLR 80.5 BOM 71.7 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 5

Jet Airways + JetLite HYD 91.6 BLR 90.4 DEL 89.9 BOM 84.6 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Spicejet DEL 91.0 BOM 85.2 HYD 81.1 BLR 80.0 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 6

Go Air HYD DEL 91.6 BLR 87.0 BOM 75.7 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) IndiGo DEL 96.8 BLR 93.9 HYD 93.5 BOM 81.5 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 7

Vistara DEL 98.4 HYD 98.2 BOM 90.7 BLR 73.3 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to Reactionary. Airport 4% Wx 2% ATC 10% Misc 0% Reactionary 64% Tech 7% Pax 3% Ramp 2% Ops 8% 8

On-Time Performance (Foreign Airlines) There are more than 70 foreign carriers operating to/from India. At the time of compilation of this report, OTP data of 40 carriers was received. The overall On-Time Performance (OTP) of these 40 carriers for the month of Sep 2015 has been 83.9% in departures and 81.9% in arrivals. Departure On Time 83.9% Late 8.4% Very Late 3.4% Excessive 4.3% Arrival On Time 81.9% Late 9.9% Very Late 4.2% Excessive 4.0% 9

Compliance of CAR Section 3, Series M, Part IV In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis. Airline Denied Boarding Cancellations Delays Beyond 2 Hrs No. ofpax Affected Status of Facilities & Compensation No. ofpax Affected Status of Facilities & Compensation No. ofpax Affected Status of Facilities Air India 79 Jet Airways and JetLite 382 Spicejet Nil Nil Go Air Nil Nil Refund Rebooked on other flights Hotel accommodation of Rs. 7.13lakhs Refund Rebooked on other flights Hotel accommodation of Rs. 21.34 lakhs 1929 1129 415 Refunds Hotel accommodation of Rs. 12.55 lakhs Refunds Hotel accommodation of Rs. 2.85 lakhs of Rs. 0.16 lakhs 70 IndiGo Nil Nil Nil Nil Air Costa Nil Nil Air Asia 2 Refund of Rs. 0.1 lakhs 610 151 of Rs. 21.37 lakhs Refund of Rs. 0.12 lakhs 19755 1542 1825 1156 3992 592 856 Refunds where pax desired of Rs. 38.05 lakhs Refunds where pax desired Transfer to other airlines of Rs. 1.89 lakhs All pax given refreshments Refunds where pax desired Rs. 2.98 lakhs Rs. 2.24 lakhs Vistara Nil Nil Nil Nil 108 Air 485 864 Nil Nil Pegasus Trujet Nil Nil 48 Nil 22 of of 10

SUMMARY No. of Pax Affected 463 Denied Boarding Cancellations Delays Facilities & Compensation Rs. 14.56 lakhs compensation No. of Pax Affected 4837 Facilities & Compensation Rs. 37.05 lakhs compensation and facilities No. of Pax Affected 30712 Facilities Rs. 45.91 lakhs towards compensation and facilities 11

Table 1 TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (YEAR 2015) Month & Year Percentage Share Air India Private Total Private (Domestic) Carriers Domestic Air India Carriers Jan 11.65 50.80 62.45 81.3 18.7 Feb 10.68 49.48 60.16 82.2 17.8 Mar 10.60 52.25 62.85 83.1 16.9 Ist Quarter 32.93 152.53 185.46 82.2 17.8 Apr 10.65 54.94 65.59 83.8 16.2 May 11.28 59.99 71.27 84.2 15.8 Jun 10.09 55.92 66.01 84.7 15.3 IInd Quarter 32.02 170.85 202.87 84.2 15.8 Jul 10.94 56.68 67.62 83.8 16.2 Aug 11.25 56.35 67.60 83.4 16.6 Sep 10.59 56.07 66.66 84.1 15.9 IIIrd Quarter 32.78 169.10 201.88 83.8 16.2 Oct Nov Dec IVth Quarter Total 97.73 492.48 590.21 83.4 16.6 Data of 2014 Percentage Share Air India Private Total Private (Domestic) Carriers Domestic Air India Carriers I st Qtr 30.62 123.19 153.81 80.1 19.9 II nd Qtr 31.51 138.79 170.30 81.5 18.5 III rd Qtr 28.30 139.02 167.32 83.1 16.9 IV th Qtr Total 90.43 401.01 491.44 81.6 18.4 Growth (%) = +8.07 +22.81 +20.10

Table 2 MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2015 (PASSENGER LOAD FACTOR IN PERCENTAGE) Month Air India (Dom) Jet Airways JetLite Spice Jet Go Air IndiGo Air Costa Air Asia Vistara Air Pegasus Jan 82.4 87.0 87.4 80.0 79.2 85.2 76.5 76.3 45.4 -- -- Feb 83.3 89.5 89.7 85.6 85.9 88.0 77.9 77.9 58.6 -- -- Mar 73.9 86.6 87.8 83.4 80.0 77.0 69.2 71.7 53.6 -- -- Apr 78.5 82.0 81.9 88.7 85.5 85.7 76.9 74.4 67.3 -- -- May 80.4 81.1 79.4 93.1 89.4 91.9 81.2 81.4 71.1 78.0 -- Jun 73.5 77.7 78.1 93.2 83.6 86.6 79.2 84.0 59.3 73.1 -- Jul 77.8 81.0 80.1 93.4 81.2 78.4 81.7 80.2 60.3 71.5 -- Aug 79.3 80.8 78.7 92.1 75.6 76.8 77.3 72.1 62.9 77.1 83.7 Sep 76.9 77.9 74.9 93.0 79.8 79.4 78.9 67.7 62.4 73.2 79.0 Oct Nov Dec Trujet 13

Table 3 MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2015) Passengers Carried (in Lakhs) Market Share (%) Month Private Air Carriers & Year Air Total India Jet Jet Spice Go Air Air Air Trujet Air Jet Jet Spice Go Air Air Air Trujet IndiGo Vistara IndiGo Vistara Airways Lite Jet Air Costa Asia Pegasus India Airways Lite Jet Air Costa Asia Pegasus Jan 11.65 12.25 2.78 5.87 5.53 22.76 0.65 0.81 0.15 - - 62.45 18.7 19.6 4.5 9.4 8.9 36.4 1.0 1.3 0.2 - - Feb 10.68 11.89 2.73 5.53 5.35 22.31 0.62 0.72 0.33 - - 60.16 17.8 19.8 4.5 9.2 8.9 37.1 1.0 1.2 0.5 - - Mar 10.60 13.00 2.95 6.09 5.51 22.86 0.62 0.69 0.53 - - 62.85 16.9 20.7 4.7 9.7 8.8 36.4 1.0 1.1 0.8 - - IstQtr 32.93 37.14 8.46 17.49 16.39 67.93 1.89 2.22 1.01 - - 185.46 17.8 20.0 4.6 9.4 8.8 36.6 1.0 1.2 0.5 - - Apr 10.65 12.86 2.29 7.07 5.74 24.81 0.66 0.72 0.79 - - 65.59 16.2 19.6 3.5 10.8 8.8 37.8 1.0 1.1 1.2 - - May 11.28 13.01 2.25 8.37 6.13 27.69 0.61 0.94 0.93 0.06-71.27 15.8 18.3 3.2 11.7 8.6 38.9 0.9 1.3 1.3 0.1 - Jun 10.09 12.11 1.87 8.00 5.72 25.37 0.66 1.26 0.84 0.09-66.01 15.3 18.3 2.8 12.1 8.7 38.4 1.0 1.9 1.3 0.1 - IIndQtr 32.02 37.98 6.41 23.44 17.59 77.87 1.93 2.92 2.56 0.15-202.87 15.8 18.7 3.2 11.6 8.7 38.4 1.0 1.4 1.3 0.1 - Jul 10.94 13.35 2.02 8.31 5.66 24.17 0.68 1.43 0.95 0.11 -- 67.62 16.2 19.7 3.0 12.3 8.4 35.7 1.0 2.1 1.4 0.2 -- Aug 11.25 13.39 2.05 8.30 5.49 23.85 0.62 1.34 0.99 0.14 0.18 67.60 16.6 19.8 3.0 12.3 8.1 35.3 0.9 2.0 1.5 0.2 0.3 Sep 10.59 12.78 1.85 8.19 5.79 24.30 0.59 1.25 0.98 0.15 0.19 66.66 15.9 19.2 2.8 12.3 8.7 36.5 0.9 1.9 1.5 0.2 0.3 IIIrdQtr 32.78 39.52 5.92 24.80 16.94 72.32 1.89 4.02 2.92 0.40 0.37 201.88 16.2 19.6 2.9 12.3 8.4 35.8 0.9 2.0 1.4 0.2 0.2 Oct Nov Dec IVthQtr TOTAL 97.73 114.64 20.79 65.73 50.92 218.12 5.71 9.16 6.49 0.55 0.37 590.21 16.6 19.4 3.5 11.1 8.6 37.0 1.0 1.6 1.1 0.1 0.1

Table 4 Complaints Redressal Status Airline Total Per 10,000 Passengers Carried Closed Open Air Costa 5 0.8 5 - Air Asia 11 0.9 11 - Vistara 1 0.1 1 - Go Air 51 0.9 51 - IndiGo 149 0.6 149 - Spicejet 98 1.2 98 - Jet Airways + JetLite 199 1.4 199 - Air India (Dom) 191 1.8 101 90 Air Pegasus 3 2.1 3 - Trujet 2 1.1 2 - Total 710 1.1 620 90 15