DEDICATED TO HELPING BUSINESS ACHIEVE ITS HIGHEST GOALS. NBAA CONNECTIVITY SURVEY RESULTS To evaluate the connectivity usage and needs of business aircraft operators, the NBAA Maintenance Committee s Connectivity Subcommittee issued a -question survey to NBAA s membership. All data refers to the number of survey participants who selected each question answer (note that some questions may allows multiple answers). The survey remains open at www.nbaa.org/connectivity and will be updated as more operators provide data. Response Counts (as of June 6, 07) Submissions: 60 Completion Rate: 00% Survey Question What do you primarily use cabin connectivity for on the aircraft? (Please check all that apply) 00 80 60 Email 96.6% 7 Web Browsing 6.% 8 VPN.6% 0 Social Media.0% Streaming.6% 8 0 Large File Transfers 0.% 6 0 Email Web Browsing VPN Streaming (Netflix, Slingbox, Youtube, IP TV, etc.) Social Media Large File Transfers (Share Drives)
Survey Question On a scale of to, how would you rate your cabin connectivity knowledge ( being very knowledgeable)? (Least Knowledgable).7%.9% 7.% 9.% (Most Knowledgable).9% 7 Survey Question How effective is your cabin connectivity training for crew and passengers ( being extremely effective)? (Not at all effective/ we don t train crew or passengers).% 8 0.0% 8.% 9.7% 7 (Extremely effective) 6.7% NBAA CONECTIVITY SURVEY
Survey Question Who is called first with cabin connectivity issues? 7 () Service Provider.% 8 () Aircraft OEM 6.7% () Equipment OEM.7% 9 () Installer.7% () Network Provider.7% 7 (6) In-House Maintenance 68.% (7) Other 6.7% 6 Survey Question How much does the cost of cabin connectivity equipment installation drive your decision making process? ( being not a factor and being the sole deciding factor) (Not a Factor) 0.0% 6.7% 7 8.% 8.% (Only Factor).7% NBAA CONECTIVITY SURVEY
Survey Question 6 How much do monthly service fees drive your decision making regarding cabin connectivity? (Not a Factor).7% 7 0.0% 6.% 0 0.0% (Only Factor).0% Survey Question 7 How big is your aircraft fleet? 6+ Aircraft.% 8 - Aircraft.0% 7 - Aircraft 8.% 6+ Aircraft.% - - NBAA CONECTIVITY SURVEY
Survey Question 8 The majority of your aircraft are: () Narrow Body i.e., ACJ, BBJ.7% () Large Cabin i.e., Gulfstream, Falcon, Bombardier 78.% 7 () Mid Cabin i.e., G80.0% 9 () Small Cabin i.e., CJ.0% Survey Question 9: Under what FARs do you primarily operate? 00 80 60 Part 9 9.9% 6 Part 6.8% 0 Part 6.8% 0 0 Part 9 Part Part NBAA CONECTIVITY SURVEY
Survey Question 0 Most of your flights are: < hours < hours in duration > hours in duration.0% 6.0% 9 > hours Survey Question Do you conduct primarily domestic or international operations? International Domestic 7.7% International 8.% 7 Domestic NBAA CONECTIVITY SURVEY 6
Survey Question What cabin connectivity questions do you have? (Largest word indicates most common answer) Acknowledgments NBAA thanks the volunteers of the NBAA Maintenance Committee s Connectivity Subcommittee. This group of pilots, IT specialists, flight attendants and maintenance professionals works with manufacturers and end users to develop an industry-wide standard for integrating cabin electronic systems. Establishing common equipment, performance and serviceability standards are key goals of the new subcommittee, which held its first official meeting in December 0. About NBAA Founded in 97 and based in Washington, DC, the National Business Aviation Association (NBAA) is the leading organization for companies that rely on general aviation aircraft to help make their businesses more efficient, productive and successful. Contact NBAA at (800) FYI-NBAA or info@nbaa.org. Not a member? Join today by visiting www.nbaa.org/join. NBAA CONECTIVITY SURVEY 7