Civils Engineering, and Contact List Civils Engineering, & Virgin Media Street Works Contact List Senior Contact Virgin Media Address Phone / Fax Email Statutory, Regulatory & Standards (Street works Legislative Escalations and disputes) Nigel Myers Statutory & Standards Manager Graffiti legislation UK Anti-Graffiti Partnership Agreements Street works Legislation & issues requiring escalation Street works standards Mark Ostheimer Senior Statutory & Regulatory Lead Support Street & road works policy issues in England, Northern Ireland, Scotland and Wales Unit 4 Shawfield Road Carlton Industrial Estate Barnsley S713HS Unit 3 Chelsea Trading Centre Heron Road Sowton Exeter Devon EX2 7LL 07985 806568 nigel.myers@virginmedia.co.uk 07776 170689 mark.ostheimer@virginmedia.co.uk Civils All civils & site related issues Regional Manager Franchise Area Contact Details Northern Ireland John Robertson Scotland John Robertson Belfast 07985 807248 john.robertson@virginmedia.co.uk Bearsden & Milngavie Glenrothes & NW Glasgow & Cumbernauld & Monklands Kirkcaldy Clydebank Dumbarton Greater Glasgow Paisley & Renfrew 07985 807248 Dundee Inverclyde Perth john.robertson@virginmedia.co.uk Edinburgh Lothian Falkirk & Livingston Motherwell North East England Darlington Tyneside 07985 807248
Civils Engineering, and Contact List Civils Engineering, & John Robertson North W est England and North Yorkshire Paul Hobbs North Midland & South Yorks Mark Bettaney S County Durham & N Yorks Teesside (Redcar & Cleveland) Teesside (Hartlepool & Stockton-on- Tees) Blackpool Bolton Bury & Rochdale Central Lancashire East Lancashire Knowsley Liverpool Macclesfield & Wilmslow Manchester North Manchester South North Cheshire St Helens Sefton Wigan Bassetlaw Chesterfield Derby Burton Upon Trent Grantham Grimsby & Cleethorpes Hinckley Leicester Lincoln Lincs & Humberside Loughborough Mansfield Melton Mowbray Wearside Wirral Oldham & Tameside Southport Stockport Barnsley Doncaster Halifax & Brighouse Harrogate Huddersfield & Dewsbury Leeds Rotherham Sheffield Wakefield York Northampton Black Country Daventry Lichfield Nuneaton NE Northants Birmingham & Solihull Coventry Rugby Tamworth Stratford & Warwick Stafford Telford Worcester & Redditch Newark Nottingham Ravenshead Stoke-on-Trent Vale of Belvoir john.robertson@virginmedia.co.uk 07985 806528 paul.hobbs@virginmedia.co.uk 07973 246511 mark.bettaney@virginmedia.co.uk
Civils Engineering, and Contact List Civils Engineering, & South Midlands & East Anglia Anthony McGrath Aylesbury & Chiltern Brighton Broxbourne & East Herts Cambridge Central Herts Eastbourne & Hastings Great Yarmouth & Lowestoft Harlow & Bishops Stortford Hillingdon Hounslow Crawley, Horley & Gatwick Ipswich & Colchester Luton & South Beds Milton Keynes North Bedfordshire North Thames Estuary Norwich Peterborough Southern East Anglia South East Kent South Herts & Watford South Thames Estuary West Herts West Kent Wisbech & March Windsor 07787 152753 anthony.mcgrath@virginmedia.co.uk London Richard Hooper (Acting) Barking & Dagenham Barnet Bexley & Bexleyheath Brent Bromley Camden City of London City of Westminster Croydon Dartford Ealing Enfield Epping & Loughton Greenwich Hackney Hammersmith & Fulham Haringey Harrow Havering Islington Kensington & Chelsea Kingston Lambeth Lewisham Merton Newham Redbridge Richmond Southwark Sutton Thamesmead Tower Hamlets Waltham Forest Wandsworth 07985 806689 richard.hooper@virgimedia.co.uk
Civils Engineering, and Contact List Civils Engineering, & South West Barry Taylor Andover Avon Bournemouth Cheltenham & Gloucester North & North East Surrey Salisbury Solent Southampton & Eastleigh South Devon Thames Valley Swindon Taunton & Bridgewater Totton & Hythe Winchester Cardiff & Penarth Chichester & Bognor Glamorgan & Gwent Guildford (Surrey & Hants) Newport Oxford West Glamorgan 07855 804098 barry.taylor2@virginmedia.co.uk Claims Customer Relations & Compliance Jason Bishton Key stakeholder relationships 07985 803228 jason.biston@virginmedia.co.uk Claim s Recording & Investigation Damages Damage to our network; duct cutouts / requests for temporary move of our apparatus to facilitate a third party s repair. Escalations - Alistair Scott 0870 888 3113 Option 1 rechargeableworksmailbox@virginmedia.co.uk
Civils Engineering, and Contact List Civils Engineering, & Claim s Recording & Investigation Third Party Claims (Utility damages and personal injury claims against the company) Escalations Claire Strickland 0870 888 3113 Option 2 Personal Injury Option 3 Utility Damage 3rdpartyclaims@virginmedia.co.uk Claire.strickland@virginmedia.co.uk Claims Litigation Escalations - Alistair Scott 0870 888 3113 Option 4 Alistair.scott@virginmedia.co.uk Diversionary Works Diversionary Works Escalations - Christopher Doran 1 Dove Wynd Strathclyde Business Park Bellshill ML4 3AL 0800 408 0088 Option 1 01698 565841 diversionary@virginmedia.co.uk christopher.doran@virginmedia.co.uk New Build Coordination Senior New Build Coordinator Escalations - John Anderson 1 Dove Wynd Strathclyde Business Park Bellshill ML4 3AL 0800 408 0088 Option 2 01698 565842 newdevelopments@virginmedia.co.uk john.anderson@virginmedia.co.uk
Civils Engineering, and Contact List Civils Engineering, & Invoices Invoices* * All invoices (Section 74s, Defect Inspections, Sample Inspections, Graffiti Invoices, Section 81 Make Safes, Core Samples) should be sent directly to our finance department Finance Shared Service Centre Communications House Units 1-12 Mayfair Business Park Please note that any invoices that are sent to alternative addresses will be delayed in receiving payment; therefore please ensure that all of your records are updated accordingly. 0845 149 0845 (option 1) invoices@virginmedia.co.uk Invoicing Queries & Reminders* P2P Customer Relations Invoicing queries Finance Shared Service Centre Communications House Units 1-12 Mayfair Business Park 0845 149 0845 (opt 1, opt 1) P2PKeySuppliers@virginmedia.co.uk Operational Support Manager Vikki Allen Noticing & Permits (UK) 07890 534508 Vikki.allen@virginmedia.co.uk
Civils Engineering, and Contact List Civils Engineering, & Noticing & Permit Applications Escalations Julie McHale Noticing Team Manager 07890 532498 Julie.Mchale@virginmedia.co.uk S72 Defects Escalations Amanda Beech Defects and I nvoicing Team Manager Option 3 0800 064 3772 ext 3203 VM.defect@virginmedia.co.uk Amanda.beech@virginmedia.co.uk Sam ple I nspection, Section 7 4 and FPN queries Escalations Julie McHale Noticing Team Manager 07890 532498 vmsection74s@virginmedia.co.uk vmfpnenquiries@virginmedia.co.uk Julie.mchale@virginmedia.co.uk Street Works Invoices - Liability queries Defects Sample Inspections Section 74 charges Option 3 nrswainvoices@virginmedia.co.uk Escalations Amanda Beech Defects and Invoicing Team Manager 0800 064 3772 ext 3203 Amanda.beech@virginmdia.co.uk
Civils Engineering, and Contact List Civils Engineering, & EToN System Issues Section 58 notices Escalations Julie McHale Noticing Team Manager 07890 532498 Swims.administrator@virginmedia.co.uk Julie.mchale@virginmedia.co.uk Plant Enquiries Stopping Up Orders Street Works Licence Applications (Northern Ireland Only) Escalations Lisa Wilby Plant Enquiries Team Manager National Plant Enquiries Plant Enquiries 0870 888 3116 Option 2 S81 Maintenance of Apparatus (Including Exposed Residential Installation Cables) plant.enquiries.team@virginmedia.co.uk lisa.wilby@virginmedia.co.uk Section 81/140/41s Graffiti etc Escalations - Mike Nash Eagle 3 Coventry Road Sheldon Birmingham West Midlands B26 3RZ 0870 888 3116 0800 519 6913 Ext 2452 Anti Graffiti Initiatives cabinet.plant@virginmedia.co.uk Anti- Graffiti Partnership Agreements Nigel Myers Andrew Fripp Unit 4 Shawfield Rd Carlton Ind Est Barnsley S Yorks S71 3HS 07895 806568 07879 667357 Andrew.fripp@virginmedia.co.uk
Civils Engineering, and Contact List Civils Engineering, & EMERGENCY OUT OF HOURS Local Authority contact for Emergency Repairs after 5pm 0800 694 1122 Monday Friday or weekend