9 20 2 May 9, 2012 ACI NA Economics Conference Lambert Tornado: Coping with Disaster
30 th Busiest Airport in U.S. St. Louis Metro: 28million 2.8 people Avg: 250 Daily Departures 2011: 12.5 million total passengers 11 Signatory Airlines
Business Continuity: Phase 1: Emergency Response Phase 2: Restoration & Construction Phase 3:Return to Normal
Lambert Tornado: Coping With Disaster
Lambert Tornado: Coping With Disaster
Lambert Tornado: Coping With Disaster
Lambert Tornado: Coping With Disaster
Lambert Tornado: Coping With Disaster
Lambert Tornado: Coping With Disaster
Lambert Tornado: Coping With Disaster
Lambert Tornado: Coping With Disaster
Lambert Tornado: Coping With Disaster
Lambert Tornado: Coping With Disaster
11p.m. 6a.m.: Crisis Communications, CleanupandEmergencyRepairsand Director/Mayor tour damaged areas with media Respond p to local/national media Contractors, city/county crews and Airport employees: Building cleanup Boarding windows, patching roofs Airfield debris removal Roadway debris removal
Day 2 Saturday Roadways R d and buildings cleared and cleaned Airfield fully operational by noon Saturday Emergency repairs continue: windows and roof Full press to restore facility power Assessing plans for damaged fuel delivery system Begin relocating 4 Airlines Closed concourses to reopen More news conferences and media tours 5 P.M. Lambert to land first flights tonight
Day 2 Social media messaging: working to open Airport
Day 3 Easter Sunday More national media: CNN, FOX, MSNBC 36 Hours: First Departing Flights 5 p.m. Lambert news release: Lambert successful in resuming 70% of flights on Sunday
Day3 + = Highlighting progress of key developments Sunday Day 3 Monday Day 4 Tuesday Day 5 70% 89% 100% American, Frontier and AirTran all operating Concession moves 11 new/relocated revenue units Damage and insurance assessments Local, State, Federal VIP Tours: Homeland Sec. Janet Napolitano Community Outreach thanks to entire region for support and concern
Plan, train, learn internalize emergency procedures and your what ifs Team effort: set expectations in organization for full response Develop and nurture relationships that payoff in crisis Rely Rl on your core leaders to make difficult decisions i quickly, ikl that are in the best interest of your organization Communicate with public: facts, honesty and frequently
Since the Tornado Alternate Airport Operations Communications Center Installed new signage designating storm shelters Added more operating areas to backup generator power Improved communications about emergency power receptacles Incorporating I lessons learned din future emergency plans
RESTORATION AND CONSTRUCTION FirstAirport/Insurance Company CoordinationMeeting Take Charge of the Situation Communication o u o is Vital Funding the Rebuild (Advance Payments) Know Your Insurance policy Schedule Weekly Meetings
RESTORATION AND CONSTRUCTION Airlines Old vs. New Airport Use Agreement Who o is Responsible s e for What? Send Formal Letters
RESTORATION AND CONSTRUCTION Concessions Different Agreements Who o is Responsible s e for What? Send Formal Letters
RESTORATION AND CONSTRUCTION Coordination Between Insurance & Airport Consultants Bid Process M/WBE Compliance Continued Operations and Effects on Airport Users Pressure to Re open Media Community
Lambert Tornado: Coping With Disaster RESTORATION AND CONSTRUCTION
RETURN TO NORMAL OPERATIONS C Concourse Reopens p April 2, 2012
Lambert Tornado: Coping With Disaster RETURN TO NORMAL OPERATIONS
RETURN TO NORMAL OPERATIONS April 20, 2012 Lambert Commemorates Tornado Anniversary
Susan Kopinski Airport Deputy Director Finance & Administration Lambert St. Louis International Airport sdkopinski@flystl.com 314 890 1328