0.0 0.0 Pax Load Factor (%) 64.5 58.5 79.0 71.8 79.9 75.5 77.5 71.0 73.7 70.7 72.7 69.2 93.5 91.9 89.4 84.4 82.1 84.9 82.8 78.3 75.6 75.8 Pax Carried (in Lakhs) Subject: Performance of domestic airlines for the year 2016. Traffic data submitted by various domestic airlines has been analysed for the month of October 2016. Following are the salient features: Passenger Growth Passengers carried by domestic airlines during Jan-Oct 2016 were 813.70 lakhs as against 660.60 lakhs during the corresponding period of previous year thereby registering a growth of 23.18 % (Ref Table 1). 900.00 800.00 700.00 600.00 500.00 400.00 300.00 200.00 100.00 0.00 660.60 YoY 813.70 70.39 Growth: YoY = + 23.18 % MoM = + 23.20% MoM 86.72 2015 2016 Passenger Load Factor The passenger load factors of various scheduled domestic airlines in Oct 2016 are as follows (Ref Table 2): 100.0 90.0 80.0 70.0 60.0 50.0 40.0 30.0 20.0 10.0 0.0 Air India Jet JetLite Spicejet Go Air IndiGo Air Airways Costa Air Asia Vistara Air Trujet Pegasus Air Carnival 1
The passenger load factor in the month of Oct 2016 has almost remained constant compared to previous month primarily due to the end of tourist season. Cancellations The overall cancellation rate of scheduled domestic airlines for the month of Oct 2016 has been 0.72 %. Airline-wise details of cancellations are as follows: Air Carnival Trujet Air Costa Air India IndiGo Air Asia Go Air Spicejet JetLite Vistara Jet Airways Air Pegasus 1.29 0.79 0.60 0.36 0.34 0.30 0.23 0.17 2.52 6.79 8.74 0.00 2.00 4.00 6.00 8.00 10.00 Cancellation Rate (%) Note:-Air Pegasus did not operated during the month of October 2016. Various reasons of cancellations are indicated below: Technical 36.3% Conse/Misc 47.1% Commercial 4.9% Weather 9.5% Operational 2.2% 2
Passenger Complaints during the month During October 2016, a total of 790 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of October 2016 has been 0.9. The airline-wise details are as follows: Air India (dom) Jet Airways+Jetlite Air Carnival Trujet Go Air Air Costa Spicejet Air Asia IndiGo Vistara Air Pegasus 0.2 0.3 0.9 0.8 1.0 1.3 1.3 1.3 1.2 2.4 0.0 0.5 1.0 1.5 2.0 2.5 3.0 No. of Complaints/10,000 Pax Various reasons of passenger complaints are indicated below: Catering 0.1% Staff Behaviour 11.3% Disability 2.3% Customer Service 28.1% Others 5.3% Fare 1.1% Refund 6.8% Baggage 18.5% Flight Problem 26.5% 3
0.3 0.3 0.1 0.1 1.9 1.4 1.1 2.9 2.3 5.0 5.3 7.6 6.8 7.7 10.1 9.5 11.3 12.8 12.0 19.2 18.5 24.2 23.2 26.5 28.1 31.3 30.6 The reason for complaint as percentage compared to the previous month is as follows: 35.0 30.0 25.0 20.0 15.0 10.0 5.0 0.0 Fare Refund Flight Problem Baggage Customer Service Disability Staff Behaviour Catering Others Aug-16 Airline-wise status of redressal of complaints is given at Table 4. Compliance of Route Dispersal Guidelines Airline-wise Compliance of Route Dispersal Guidelines during the month of Oct 2016 is given in the following table. It may be seen that Go Air has defaulted in Cat II A: Airline ASKM Deployment (%) of Category I Cat III Cat IIA Cat II Air India + Alliance Air 121.1 1.80 22.4 Jet Airways + JetLite 70.9 1.11 14.2 Spicejet 108.3 1.49 27.1 Go Air 159.0 0.63 69.4 IndiGo 145.3 1.11 21.3 Vistara 63.3 1.22 31.5 Air Asia 363.0 6.00 132.0 Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I) Category II - 10% Category IIA - 1% Category III - 50% 4
On-Time Performance (Scheduled Domestic Airlines) On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of Oct 2016 is as follows: OTP at Four Metro Airports Spicejet Vistara IndiGo Jet Airways+JetLite 86.1 83.6 81.2 78.3 Air India (Dom) Go Air* 71.8 70.9 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows: Air India (Domestic) BLR 79.8 HYD 86.0 BOM 57.0 DEL 76.1 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 5
Jet Airways + JetLite BLR 88.1 HYD 85.7 BOM 65.3 DEL 87.6 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Spicejet BLR 88.5 HYD 89.9 BOM 72.9 DEL 89.7 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 6
Go Air DEL 80.0 BLR 78.4 BOM 57.4 HYD 100.0 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) IndiGo BLR 84.7 HYD 85.7 BOM 66.0 DEL 86.5 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 7
Vistara BLR 88.5 HYD 98.4 BOM 70.2 DEL 86.5 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to Reactionary. Airport 4% Wx 1% ATC 19% Misc 1% Reactionary 63% Pax 3% Ramp 1% Tech 4% Ops 4% 8
0.68% 0.77% 0.37% 0.54% 0.11% 0.13% 0.09% 0.30% 0.42% 0.76% 0.53% 0.32% 0.51% 0.28% 1.34% 1.21% 1.12% 0.74% 0.76% 0.72% 1.46% 1.43% 2.53% 2.43% 2.22% 1.96% 1.93% 1.90% 2.43% 2.36% 2.78% 3.60% 3.58% 3.90% 3.66% 3.31% 3.61% 0.68% 0.56% 0.36% 0.10% 0.36% 0.22% 0.19% 0.27% 0.31% 0.19% 0.87% 0.39% 0.58% 0.35% 0.27% 0.13% 0.12% 0.10% 0.05% 0.05% 0.08% 0.34% 0.16% 0.44% 0.36% 0.23% 0.19% 0.68% 0.27% 0.05% 0.23% 0.90% 0.74% 0.78% 0.60% 0.87% Revenue Earned & Seats Sold in Highest Fare Bucket The revenue earned and the number of seats sold by scheduled private airlines in the highest fare bucket on select 20 sectors is as follows: Jet Airways % of Seats Sold in Highest fare bucket % of Revenue Earned in Highest fare bucket 9
0.23% 0.20% 0.04% 0.08% 0.09% 0.09% 0.06% 0.16% 0.12% 0.55% 0.24% 0.27% 0.20% 0.25% 0.14% 0.25% 0.53% 0.60% 0.70% 0.37% 2.43% 0.55% 0.08% 0.08% 0.05% 0.04% 0.14% 0.11% 0.07% Indigo % of Seats Sold in Highest fare bucket % of Revenue Earned in Highest fare bucket 10
0.08% 0.04% 0.09% 0.13% 0.05% 0.25% 0.05% 0.04% 0.14% 0.07% 0.07% 0.77% 0.52% 1.13% 1.18% 3.14% 3.04% 3.17% 3.54% 3.51% 3.81% 4.17% 0.27% 0.06% 0.22% 0.11% 0.38% 0.86% 0.82% 0.92% 0.72% 0.66% 1.06% 1.02% Go Air % of Seats Sold in Highest fare bucket % of Revenue Earned in Highest fare bucket 11
0.32% 0.20% 0.13% 0.30% 0.20% 0.10% 0.05% 0.30% 0.10% 0.27% 0.10% 0.15% 0.10% 0.18% 0.30% 0.14% 0.04% 0.67% 1.00% 0.93% 0.80% 0.99% 1.10% 1.70% 1.96% 2.20% 3.50% 4.40% 0.23% 0.28% 0.06% 0.04% 0.06% 0.17% 0.30% 0.10% 0.13% 0.04% 0.06% 0.06% 0.10% 0.15% 0.16% 0.04% 0.06% 0.58% 1.11% Spicejet % of Seats Sold in Highest fare bucket 6.0% % of Revenue Earned in Highest fare bucket 12
0.29% 0.27% 0.15% 0.37% 0.15% 0.64% 0.41% 0.83% 1.08% 1.79% 1.84% 2.17% 2.33% 4.11% 0.14% 0.06% 0.05% 0.07% 0.09% 0.05% 0.16% 0.54% 0.37% 0.40% 0.28% 0.06% 0.40% Vistara % of Seats Sold in Highest fare bucket BLR-BOM BLR-DEL BOM-DEL CCU-DEL DEL-GAU DEL-HYD DEL-SXR BLR-CCU CCU-GAU CCU-IXZ % of Revenue Earned in Highest fare bucket BLR-BOM BLR-DEL BOM-DEL CCU-DEL DEL-GAU DEL-HYD DEL-SXR BLR-CCU CCU-GAU CCU-IXZ 13
0.38% 0.15% 0.60% 0.57% 0.14% 0.07% 0.24% Air Asia % of Seats Sold in Highest fare bucket BLR-DEL DEL-GAU % of Revenue Earned in Highest fare bucket BLR-DEL DEL-GAU 14
Compliance of CAR Section 3, Series M, Part IV In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis. Airline Denied Boarding Cancellations Delays Beyond 2 Hrs No. of Pax Affected Status of Facilities & Compensation No. of Pax Affected Status of Facilities & Compensation No. of Pax Affected Status of Facilities Air India 270 Jet Airways and JetLite 826 Refund Rebooked on other flights Hotel accommodation Compensation of Rs. 11.72 lakhs Refund Rebooked on other flights Hotel accommodation Compensation of Rs. 47.50 lakhs Spicejet 13 2.22 Go Air Nil Nil 2321 450 2218 Refunds Hotel accommodation Compensation of Rs. 11.49 lakhs Refunds Hotel accommodation Compensation of Rs. 15.97 lakhs 89 IndiGo 1 Nil 3211 0.17 lakhs Air Costa Nil Nil 447 10.15 27284 2225 9037 3063 11747 Air Asia Nil Nil 32 23.94 3124 Vistara 1 0.08 263 0.31 2034 Trujet Nil Nil 90 Air Carnival Air Pegasus Nil Nil 255 - - - - 392 19 Nil - Refunds where pax desired Compensation of Rs. 30.56 lakhs Refunds where pax desired Transfer to other airlines Compensation of Rs. 22.48 lakhs All pax given refreshments Refunds where pax desired Compensation of Rs. 0.83 lakhs Compensation of Rs. 3.23 lakhs Nil - 15
SUMMARY No. of Pax Affected Denied Boarding Cancellations Delays Facilities & Compensation 1111 Rs. 61.52 lakhs compensation No. of Pax Affected 9376 Facilities & Compensation Rs. 62.03 lakhs compensation and facilities No. of Pax Affected 58925 Facilities Rs. 57.10 lakhs towards compensation and facilities 16
Table 1 TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (IN LAKHS) - YEAR 2016 Month & Year Percentage Share Air India Private Total Private (Domestic) Carriers Domestic Air India Carriers Jan 12.23 64.32 76.55 84.0 16.0 Feb 11.54 63.22 74.76 84.6 15.4 Mar 11.61 67.11 78.72 85.3 14.7 Ist Quarter 35.38 194.65 230.03 84.6 15.4 Apr 11.98 67.34 79.32 84.9 15.1 May 13.49 73.20 86.69 84.4 15.6 Jun 12.37 67.38 79.75 84.5 15.5 IInd Quarter 37.84 207.92 245.76 84.6 15.4 Jul 12.61 72.47 85.08 85.2 14.8 Aug 12.25 71.56 83.81 85.4 14.6 Sep 12.06 70.24 82.30 85.3 14.7 IIIrd Quarter 36.92 214.27 251.19 85.3 14.7 Oct 11.25 75.47 86.72 87.0 13.0 Nov Dec IVth Quarter Total 121.39 692.31 813.70 85.1 14.9 Data of 2015 Percentage Share Air India Private Total Private (Domestic) Carriers Domestic Air India Carriers I st Qtr 32.93 152.53 185.46 82.2 17.8 II nd Qtr 32.02 170.85 202.87 84.2 15.8 III rd Qtr 32.78 169.10 201.88 83.8 16.2 IV th Qtr 10.88 59.51 70.39 84.5 15.5 Total 108.61 551.99 660.60 83.6 16.4 Growth (%) = +11.77 +25.42 +23.18
Table 2 MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2016 (PASSENGER LOAD FACTOR IN PERCENTAGE) Month Air India (Dom) Jet Airways JetLite Spice Jet Go Air IndiGo Air Costa Air Asia Vistara Air Pegasus Jan 81.7 82.5 82.5 92.1 84.9 84.7 84.0 81.9 74.8 83.8 83.4 Trujet Air Carnival Feb 79.9 83.0 80.9 92.3 86.4 86.0 87.1 85.5 73.9 85.4 78.9 Mar 75.7 79.1 77.0 91.1 86.3 85.1 82.1 82.7 74.7 76.6 77.9 Apr 78.9 78.5 78.3 93.2 87.8 85.8 84.0 84.8 77.9 78.1 78.1 May 84.7 82.6 80.9 93.5 88.6 87.2 85.7 86.8 80.1 80.0 80.7 Jun 82.0 79.1 75.2 93.0 84.6 77.9 81.5 90.2 79.0 82.2 81.0 Jul 80.3 83.8 80.9 92.0 90.3 83.6 80.8 85.7 75.2 84.0 79.4 Aug 77.7 81.7 78.9 93.2 86.0 82.1 70.8 83.3 69.2 0.0 77.7 65.6 Sep 79.0 79.9 77.5 93.5 89.4 82.1 73.7 82.8 72.7 0.0 75.6 64.5 Oct 71.8 75.5 71.0 91.9 84.4 84.9 70.7 78.3 69.2 0.0 75.8 58.5 Nov Dec 18
MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2016) Table 3 Passengers Carried (in Lakhs)/Market Share (%) Month & Year Private Air Carriers Air India Jet Airways Jet Lite Spice Jet Go Air IndiGo Air Costa Air Asia Vistara Air Pegasus Trujet Air Carnival Jan Pax Carried 12.23 14.32 2.06 10.11 6.20 27.26 0.59 1.75 1.50 0.24 0.29 - Market Share 16.0 18.7 2.7 13.2 8.1 35.6 0.8 2.3 2.0 0.3 0.4 - Feb Pax Carried 11.54 13.73 2.06 9.76 5.95 27.54 0.57 1.67 1.49 0.19 0.26 - Market Share 15.4 18.4 2.8 13.1 8.0 36.8 0.8 2.2 2.0 0.3 0.3 - Mar Pax Carried 11.61 13.89 2.06 10.06 6.56 30.23 0.54 1.77 1.58 0.14 0.28 - Market Share 14.7 17.6 2.6 12.8 8.3 38.4 0.7 2.2 2.0 0.2 0.4 - IstQtr Pax Carried 35.38 41.94 6.18 29.93 18.71 85.03 1.70 5.19 4.57 0.57 0.83 - Market Share 15.4 18.2 2.7 13.0 8.1 37.0 0.7 2.3 2.0 0.2 0.4 - Apr Pax Carried 11.98 12.62 2.41 10.21 6.76 30.67 0.64 1.67 1.83 0.20 0.33 - Market Share 15.1 15.9 3.0 12.9 8.5 38.7 0.8 2.1 2.3 0.3 0.4 - May Pax Carried 13.49 13.94 2.54 10.96 7.01 33.37 0.65 1.90 2.21 0.21 0.41 - Market Share 15.6 16.1 2.9 12.6 8.1 38.5 0.7 2.2 2.5 0.2 0.5 - Jun Pax Carried 12.37 12.96 2.27 10.10 6.64 30.23 0.62 1.73 2.27 0.21 0.35 - Market Share 15.5 16.3 2.8 12.7 8.3 37.9 0.8 2.2 2.8 0.3 0.4 - IIndQtr Pax Carried 37.84 39.52 7.22 31.27 20.41 94.27 1.91 5.30 6.31 0.62 1.09 - Market Share 15.4 16.1 2.9 12.7 8.3 38.4 0.8 2.2 2.6 0.3 0.4 - Jul Pax Carried 12.61 13.90 2.39 9.94 7.16 33.84 0.65 1.91 2.25 0.14 0.29 - Market Share 14.8 16.3 2.8 11.7 8.4 39.8 0.8 2.2 2.6 0.2 0.3 - Aug Pax Carried 12.25 13.70 2.34 10.54 6.74 33.41 0.55 1.88 2.05 0.00 0.31 0.04 Market Share 14.6 16.4 2.8 12.6 8.0 39.9 0.7 2.2 2.4 0.0 0.4 0.0 Sep Pax Carried 12.06 13.32 1.98 10.30 6.87 32.96 0.51 1.88 2.03 0.00 0.33 0.06 Market Share 14.7 16.2 2.4 12.5 8.3 40.0 0.6 2.3 2.5 0.0 0.4 0.1 IIIrdQtr Pax Carried 36.92 40.93 6.71 30.77 20.77 100.21 1.71 5.67 6.33 0.14 0.92 0.10 Market Share 14.7 16.3 2.7 12.3 8.3 39.9 0.7 2.3 2.5 0.1 0.4 0.0 Oct Pax Carried 11.25 12.73 2.09 11.18 6.88 36.93 0.51 2.36 2.32 0.0 0.39 0.08 Market Share 13.0 14.7 2.4 12.9 7.9 42.6 0.6 2.7 2.7 0.0 0.4 0.1 Nov Pax Carried Market Share Dec Pax Carried Market Share IVthQtr Pax Carried Market Share TOTAL Pax Carried 121.39 135.11 22.21 103.16 66.77 316.44 5.83 18.51 19.54 1.33 3.23 0.18 Market Share 14.9 16.6 2.7 12.7 8.2 38.9 0.7 2.3 2.4 0.2 0.4 0.0
Table 4 Complaints Redressal Status Airline Total Per 10,000 Passengers Carried Closed Open Air Costa 5 1.0 5 - Air Asia 20 0.8 20 - Vistara 4 0.2 4 - Go Air 82 1.2 82 - IndiGo 109 0.3 109 - Spicejet 97 0.9 97 - Jet Airways + JetLite 197 1.3 197 - Air India (Dom) 270 2.4 170 100 Air Pegasus - - - - Trujet 5 1.3 5 - Air Carnival 1 1.3 1 - Total 790 0.9 690 100 20