Pax Load Factor (%) 78.7 80.9 82.8 85.3 83.3 84.3 74.6 80.3 93.4 94.3 84.7 93.0 86.9 91.1 90.1 89.4 83.6 86.8 80.2 80.1 Pax Carried (in Lakhs) Subject: Performance of domestic airlines for the year 2017. Traffic data submitted by various domestic airlines has been analysed for the month of May 2017. Following are the salient features: Passenger Growth Passengers carried by domestic airlines during Jan-May 2017 were 465.87 lakhs as against 396.04 lakhs during the corresponding period of previous year thereby registering a growth of 17.63% (Ref Table 1). 600.00 540.00 480.00 420.00 396.04 465.87 Growth: YoY = + 17.63 % MoM = + 17.36 % 360.00 300.00 2016 240.00 2017 180.00 120.00 86.69 101.74 60.00 0.00 YoY MoM Passenger Load Factor The passenger load factors of various scheduled domestic airlines in May 2017 are as follows (Ref Table 2): 100.0 90.0 80.0 70.0 60.0 50.0 40.0 30.0 20.0 10.0 0.0 Air India Jet Airways JetLite Spicejet Go Air IndiGo Air Asia Vistara Trujet Zoom Air 1
The passenger load factor in the month of May 2017 has shown increasing trend compared to previous month primarily due to beginning of tourist season. Cancellations The overall cancellation rate of scheduled domestic airlines for the month of May2017 has been 0.33%.Airline-wise details of cancellations are as follows: Zoom Air Trujet JetLite Spicejet Go Air Air India Jet Airways Air Asia IndiGo Vistara 0.49 0.39 0.37 0.37 0.28 0.19 0.14 0.00 4.85 6.45 0.00 10.00 Cancellation Rate (%) Various reasons of cancellations are indicated below: Conse/Misc 28.8% Commercial 3.4% Technical 52.1% Weather 6.8% Operational 8.9% 2
Passenger Complaints during the month During May 2017, a total of 716passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of May 2017 has been around 0.70. The airline-wise details are as follows: Air India (dom) 1.9 Jet Airways+Jetlite 1.3 Go Air 0.7 Spicejet Trujet Air Asia IndiGo 0.4 0.4 0.3 0.3 Vistara 0.1 Zoom Air 0.0 0.0 0.2 0.4 0.6 0.8 1.0 1.2 1.4 1.6 1.8 2.0 No. of Complaints/10,000 Pax Various reasons of passenger complaints are indicated below: Staff Behaviour 8.8% Disability 0.3% Catering 0.3% Others 7.5% Fare 2.1% Refund 2.7% Flight Problem 25.4% Customer Service 27.8% Baggage 25.1% 3
0.6 0.8 0.3 0.4 0.3 0.3 2.2 2.0 2.1 2.7 6.5 6.2 5.9 5.9 7.5 8.7 8.7 8.8 20.4 22.4 25.4 24.4 28.0 25.1 25.7 27.8 30.9 The reason for complaint as percentage compared to the previous month is as follows: 40.0 35.0 30.0 25.0 20.0 15.0 10.0 5.0 0.0 Fare Refund Flight Problem Baggage Customer Service Disability Staff Behaviour Catering Others Mar-17 Airline-wise status of redressal of complaints is given at Table 4. Compliance of Route Dispersal Guidelines Airline-wise Compliance of Route Dispersal Guidelines during the month of May 2017 is given in the following table. Zoom Air did not operated in CAT I routes for the month of May 2017. Airline ASKM Deployment (%) of Category I Cat III Cat IIA Cat II Air India + Alliance Air 118.7 1.60 24.3 Jet Airways + JetLite 71.7 1.35 16.2 Spicejet 125.6 1.62 42.4 Go Air 191.2 2.47 82.5 IndiGo 163.7 1.22 26.8 Vistara 60.8 1.11 22.5 Air Asia 1347.2 16.27 480.0 Zoom Air - - - Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I) Category II - 10% Category IIA - 1% Category III - 50% 4
On-Time Performance (Scheduled Domestic Airlines) On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of May 2017 is as follows: OTP at Four Metro Airports IndiGo Spicejet Vistara Air India (Dom) Go Air Jet Airways+JetLite 85.0 82.4 80.2 77.8 76.5 75.2 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows: Air India (Domestic) BLR 91.1 HYD 84.6 DEL 78.6 BOM 69.8 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 5
Jet Airways + JetLite HYD 85.0 BLR 82.6 BOM 74.2 DEL 71.3 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Spicejet HYD 85.9 DEL 85.7 BLR 79.6 BOM 75.6 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 6
Go Air HYD 96.0 BLR 81.3 DEL 76.4 BOM 72.3 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) IndiGo HYD 91.1 BLR 87.4 DEL 82.7 BOM 81.6 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 7
Vistara BLR 84.7 DEL 82.3 HYD 74.4 BOM 72.5 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to Reactionary. Airport 7% Wx 1% Reactionary 67% ATC 13% Misc 1% Pax 2% Ramp 1% Tech 5% Ops 3% 8
0.64% 0.32% 0.50% 0.31% 0.75% 0.37% 0.69% 0.73% 0.28% 0.46% 0.47% 0.58% 0.42% 0.09% 0.29% 0.80% 1.21% 0.85% 1.03% 1.01% 0.78% 0.42% 0.57% 0.76% 0.56% 0.64% 0.65% 0.72% 0.50% 1.00% 1.55% 1.48% 1.56% 2.18% 1.96% 2.42% 4.42% 0.71% 0.37% 0.35% 0.16% 0.56% 0.29% 0.26% 0.23% 0.35% 0.31% 0.47% 0.34% 0.31% 0.36% 0.17% 0.23% 0.13% 0.46% 0.12% 0.03% 0.04% 0.34% 0.28% 0.25% 0.57% 0.15% 0.25% 0.42% 0.22% 0.55% 0.75% 0.27% 0.32% 0.30% 0.27% 0.80% 1.11% Revenue Earned& Seats Sold in Highest Fare Bucket The revenue earned and the number of seats sold by scheduled private airlines in the highest fare bucket on select 20 sectorsis as follows: Jet Airways 5.0% % of Seats Sold in Highest fare bucket 3.0% 1.0% 6.0% % of Revenue Earned in Highest fare bucket 5.0% 3.0% 1.0% 9
0.39% 0.32% 0.23% 0.17% 0.88% 0.70% 1.25% 0.43% 0.52% 0.12% 0.07% 0.02% 0.24% 0.14% 0.04% 0.09% 0.25% 0.58% 0.66% 0.25% 0.04% 0.59% 0.02% 0.06% 1.46% 2.10% 1.97% 2.75% 3.72% 3.83% 6.92% 7.68% 0.11% 0.08% 0.06% 0.05% 0.21% 0.20% 0.24% 0.11% 0.42% 0.11% 0.02% 0.02% 0.06% 0.04% 0.01% 0.02% 0.06% 0.35% 0.10% 0.15% 0.05% 0.01% 0.12% 0.48% 0.01% 0.82% 0.62% 0.77% 2.01% 1.80% Indigo 5.0% % of Seats Sold in Highest fare bucket 3.0% 1.0% 1 % of Revenue Earned in Highest fare bucket 8.0% 6.0% 10
0.53% 1.14% 0.03% 0.22% 0.04% 0.33% 0.06% 0.05% 0.30% 0.03% 0.17% 0.38% 0.03% 3.06% 1.32% 3.36% 1.52% 1.16% 1.41% 11.49% 10.50% 13.56% 0.16% 0.41% 0.75% 0.44% 0.06% 0.05% 0.09% 0.01% 0.01% 0.07% 0.01% 0.02% 0.14% 0.73% 0.47% 0.10% 0.24% 0.49% 0.01% 3.77% 3.46% 5.11% Go Air 1 % of Seats Sold in Highest fare bucket 8.0% 6.0% % of Revenue Earned in Highest fare bucket 18.0% 15.0% 1 9.0% 6.0% 3.0% 11
0.32% 0.02% 0.12% 0.42% 0.13% 0.10% 0.10% 0.55% 0.52% 0.46% 0.22% 0.14% 0.41% 0.44% 0.05% 1.22% 1.03% 1.25% 1.90% 1.89% 1.84% 1.53% 2.20% 2.62% 3.18% 3.16% 3.54% 3.34% 7.89% 0.07% 0.05% 0.09% 0.03% 0.23% 0.03% 0.10% 0.11% 0.02% 0.06% 0.04% 0.03% 0.07% 0.73% 0.61% 0.45% 0.34% 0.41% 0.49% 0.10% 0.01% 0.19% 0.35% 0.64% 0.65% 0.43% 0.34% 2.12% Spicejet 5.0% % of Seats Sold in Highest fare bucket 3.0% 1.0% 1 % of Revenue Earned in Highest fare bucket 8.0% 6.0% 12
0.43% 0.10% 0.28% 2.43% 1.74% 1.11% 0.05% 0.39% 0.28% 0.18% 1.79% 0.99% 0.04% 0.04% 0.34% 2.44% 5.00% 5.05% 7.20% 19.16% 0.12% 0.09% 1.04% 0.58% 0.41% 0.09% 0.30% 0.25% 0.28% 0.07% 0.01% 0.08% 0.03% 0.04% 0.10% 0.79% 0.41% 0.07% 2.95% 5.66% Vistara 1 % of Seats Sold in Highest fare bucket 9.0% 8.0% 7.0% 6.0% 5.0% 3.0% 1.0% BLR-BOM BLR-DEL BOM-DEL CCU-DEL DEL-GAU DEL-HYD DEL-SXR BLR-CCU CCU-GAU CCU-IXZ DEL-IXL % of Revenue Earned in Highest fare bucket 2 2 2 18.0% 16.0% 1 1 1 8.0% 6.0% BLR-BOM BLR-DEL BOM-DEL CCU-DEL DEL-GAU DEL-HYD DEL-SXR BLR-CCU CCU-GAU CCU-IXZ DEL-IXL 13
0.36% 0.20% 0.14% 2.00% 0.54% 0.24% 0.27% 5.19% Air Asia 1 % of Seats Sold in Highest fare bucket 8.0% 6.0% BLR-DEL DEL-GAU 5.0% % of Revenue Earned in Highest fare bucket 3.0% 1.0% BLR-DEL DEL-GAU 14
Compliance of CAR Section 3, Series M, Part IV In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis. Airline Denied Boarding Cancellations Delays Beyond 2 Hrs No. ofpax Affected Status of Facilities & Compensation No. ofpax Affected Status of Facilities & Compensation No. ofpax Affected Status of Facilities Air India 472 Jet Airways and JetLite 2118 Refund Rebookedon other flights Hotel accommodation Compensation of Rs. 21.46 lakhs Refund Rebooked on other flights Hotel accommodation Compensation of Rs.114.62lakhs SpiceJet 3 0.05lakhs Go Air Nil Nil 964 1145 2796 Refunds Rescheduling Hotel accommodation Compensation of Rs. 13.63 lakhs Refunds Rescheduling Hotel accommodation. Compensation of Rs. 5.54lakhs Refreshments Rescheduling Compensation of Rs. 13.17lakhs 211 Refreshments Rescheduling 23553 2759 20969 1273 Refreshments Refunds where pax desired Rescheduling Amount spent on facilitation of Rs. 35.22 lakhs Refreshments Refunds where pax desired Rescheduling Refreshments Transfer to other airlines Compensation of Rs. 43.61 lakhs All pax given refreshments Refunds where pax desired Rescheduling Indigo 1 Refreshments 12641 0.15lakhs 36197 Refreshments Air Asia 26 0.64lakhs 1114 19.73lakhs 3554 Refreshments Rescheduling Compensation of Rs. 8.05 lakhs Vistara 7 0.50lakhs 53 Refreshments Refreshments Hotel 2546 Rescheduling accommodation TruJet Nil Nil 251 Zoom Air Refreshments Rescheduling Compensation of Rs. 2.88 lakhs Nil Nil Nil Nil Nil 362 Amount spent on facilitation of Rs. 2.09 lakhs Nil 15
SUMMARY No. of Pax Affected 2627 Denied Boarding Cancellations Delays Facilities & Compensation Rs. 137.27 lakhs compensation No. of Pax Affected 19175 Facilities & Compensation Rs. 55.11lakhs compensation and facilities No. of Pax Affected 91213 Facilities Rs. 88.97 lakhs towards compensation and facilities 16
Table 1 TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (IN LAKHS) - YEAR 2017 Month & Year Percentage Share Air India Private Total Private (Domestic) Carriers Domestic Air India Carriers Jan 13.50 82.29 95.79 85.9 14.1 Feb 11.71 74.83 86.55 86.5 13.5 Mar 11.80 78.66 90.46 87.0 13.0 Ist Quarter 37.01 235.79 272.79 86.4 13.6 Apr 11.80 79.54 91.34 87.1 12.9 May 13.23 88.51 101.74 87.0 13.0 Jun IInd Quarter 25.03 168.05 193.08 87.0 13.0 Jul Aug Sep IIIrd Quarter Oct Nov Dec IVth Quarter Total 62.04 403.83 465.87 86.7 13.3 Data of 2016 Percentage Share Air India Private Total Private (Domestic) Carriers Domestic Air India Carriers I st Qtr 35.38 194.65 230.03 84.6 15.4 II nd Qtr 25.47 140.54 166.01 84.7 15.3 III rd Qtr IVthQtr Total 60.85 335.19 396.04 84.6 15.4 Growth (%) = + 1.96 +20.48 +17.63
Table 2 MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2017 (PASSENGER LOAD FACTOR IN PERCENTAGE) Month Air India Jet JetLite Spice Go Air IndiGo Air Air Vistara Trujet Air Zoom (Dom) Airways Jet Costa Asia Carnival Air Jan 81.4 86.8 85.4 93.6 90.8 90.0 81.1 87.4 85.1 74.8 56.6 - Feb 79.8 86.8 84.9 93.7 90.9 87.7 84.9 88.1 85.0 77.0 73.6 59.0 Mar 74.6 79.8 79.2 91.4 84.8 81.6-87.8 82.2 76.0 64.8 74.6 Apr 78.7 82.8 83.3 93.4 84.7 86.9-90.1 83.6 74.6 66.7 80.2 May 80.9 85.3 84.3 94.3 93.0 91.1-89.4 86.8 80.3-80.1 Jun Jul Aug Sep Oct Nov Dec 18
MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2017) Table 3 Passengers Carried (in Lakhs)/Market Share (%) Month & Year Private Air Carriers Air India Jet Airways Jet Lite Spice Jet Go Air Indigo Air Costa Air Asia Vistara Zoom Air Trujet Air Carnival Jan Pax Carried 13.50 14.84 2.40 12.29 7.88 38.09 0.44 2.86 3.03-0.33 0.11 Market Share 14.1 15.5 2.5 12.8 8.2 39.8 0.5 3.0 3.2-0.3 0.1 Feb Pax Carried 11.71 13.67 2.15 11.32 7.49 34.19 0.40 2.38 2.70 0.01 0.39 0.14 Market Share 13.5 15.8 2.5 13.1 8.7 39.5 0.5 2.8 3.1 0.0 0.4 0.2 Mar Pax Carried 11.80 13.97 2.30 11.93 8.02 36.11-2.83 2.92 0.02 0.41 0.13 Market Share 13.0 15.4 2.5 13.2 8.9 39.9-3.1 3.2 0.0 0.5 0.1 IstQtr Pax Carried 37.01 42.49 6.85 35.54 23.40 108.39 0.84 8.07 8.65 0.04 1.13 0.38 Market Share 13.6 15.6 2.5 13.0 8.6 39.7 0.3 3.0 3.2 0.0 0.4 0.1 Apr Pax Carried 11.80 13.90 2.22 11.77 7.40 37.79-2.98 2.97 0.03 0.48 0.01 Market Share 12.9 15.2 2.4 12.9 8.1 41.4-3.3 3.2 0.0 0.5 0.0 May Pax Carried 13.23 15.51 2.46 12.79 8.64 41.91-3.32 3.34 0.03 0.51 - Market Share 13.0 15.2 2.4 12.6 8.5 41.2-3.3 3.3 0.0 0.5 - Jun Pax Carried Market Share IIndQtr Pax Carried 25.03 29.42 4.69 24.55 16.03 79.70 0.00 6.30 6.31 0.05 0.99 0.01 Market Share 13.0 15.2 2.4 12.7 8.3 41.3 0.0 3.3 3.3 0.0 0.5 0.0 Jul Pax Carried Market Share Aug Pax Carried Market Share Sep Pax Carried Market Share IIIrdQtr Pax Carried Market Share Oct Pax Carried Market Share Nov Pax Carried Market Share Dec Pax Carried Market Share IVthQtr Pax Carried Market Share TOTAL Pax Carried 62.04 71.91 11.53 60.10 39.43 188.09 0.84 14.38 14.96 0.09 2.12 0.39 Market Share 13.3 15.4 2.5 12.9 8.5 40.4 0.2 3.1 3.2 0.0 0.5 0.1
Table 4 Complaints Redressal Status Airline Total Per 10,000 Passengers Carried Closed Open Air Asia 11 0.3 11 0 Vistara 3 0.1 2 1 Go Air 58 0.7 58 0 Indigo 109 0.3 109 0 SpiceJet 57 0.4 57 0 Jet Airways + JetLite 231 1.3 231 0 Air India (Dom) 245 1.9 111 134 TruJet 2 0.4 2 0 Air Carnival 0 0 0 0 Zoom Air 0 0.0 0 0 Total 716 0.70 581 135 20