Subject: Performance of domestic airlines for the year 2015. Traffic data submitted by various domestic airlines has been analysed for the month of October 2015. Following are the salient features: Passenger Growth Passengers carried by domestic airlines during Jan-Oct 2015 were 660.60 as against 550.69 during the corresponding period of previous year thereby registering a growth of 19.96% (Ref Table 1). 700.00 600.00 550.69 660.60 Growth: YoY = + 19.96 % MoM = + 18.80% Pax Carried (in Lakhs) 500.00 400.00 300.00 200.00 100.00 59.25 70.39 2014 2015 0.00 YoY MoM Passenger Load Factor The passenger load factors of various scheduled domestic airlines in Oct 2015 are as follows (Ref Table 2): Oct-15 #REF! 100.0 93.0 92.1 Pax Load Factor (%) 80.0 60.0 40.0 20.0 76.9 74.6 77.9 77.1 74.9 75.9 79.8 81.2 79.4 82.4 78.9 78.4 67.7 80.6 62.4 67.0 73.2 77.3 79.0 76.2 0.0 Air India Jet Airways JetLite Spicejet Go Air IndiGo Air Costa Air Asia Vistara Air Pegasus Trujet 1
The passenger load factor in the month of October 2015 has shown increasing trend compared to previous month primarily due to the onset of tourist season. Cancellations The overall cancellation rate of scheduled domestic airlines for the month of October 2015 has been 0.57%. Airline-wise details of cancellations are as follows: Trujet Air Costa Air Pegasus Go Air Air India (Dom) Vistara Jet Airways IndiGo Spicejet JetLite Air Asia 0.70 0.65 0.47 0.39 0.17 0.13 0.00 0.00 4.25 6.87 14.95 0.00 2.00 4.00 6.00 8.00 10.00 12.00 14.00 16.00 Cancellation Rate (%) Various reasons of cancellations are indicated below: Conse/Misc 43.0% Technical 42.4% Commercial 1.2% Weather 3.0% Operational 10.3% 2
Passenger Complaints during the month During October 2015, a total of 727 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of October 2015 has been 1.0. The airline-wise details are as follows: Air India (Dom) Jet Airways + JetLite Trujet Air Pegasus Spicejet Go Air Air Costa Air Asia IndiGo Vistara 0.2 0.6 1.1 1.0 1.0 0.9 0.8 1.3 1.4 1.9 0.0 0.2 0.4 0.6 0.8 1.0 1.2 1.4 1.6 1.8 2.0 No. of Complaints/10,000 Pax Various reasons of passenger complaints are indicated below: Catering 0.1% Staff Behaviour 8.8% Disability 0.1% Others 7.0% Fare 0.7% Refund 3.9% Customer Service 24.5% Flight Problem 33.0% Baggage 21.9% 3
The reason for complaint as percentage compared to the previous month is as follows: 50.0 40.0 24.2 24.2 22.1 22.3 21.9 27.5 25.1 24.5 1.2 1.8 0.7 6.0 8.0 3.9 11.2 11.4 33.0 30.0 20.0 10.0 0.0 Fare Refund Flight Problem Baggage Customer Service 0.1 0.1 0.1 Disability 8.8 Staff Behaviour 0.3 0.6 0.1 Catering 7.5 6.5 7.0 Others Aug-15 Sep-15 Oct-15 Airline-wise status of redressal of complaints is given at Table 4. Compliance of Route Dispersal Guidelines During the month of Oct 2015, all the scheduled domestic airlines complied with the mandatory capacity deployment requirements contained in the Route Dispersal Guidelines. Airline-wise details are given in the following Table: Airline ASKM Deployment (%) of Category I Cat III Cat IIA Cat II Air India + Alliance Air 98.6 1.70 20.3 Jet Airways + JetLite 69.2 1.09 12.4 Spicejet 101.3 1.25 28.7 Go Air 155.2 1.17 59.3 IndiGo 121.0 1.40 22.4 Vistara 78.5 1.57 13.7 Air Asia 381.9 8.13 42.8 Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I) Category II - 10% Category IIA - 1% Category III - 50% 4
On-Time Performance (Scheduled Domestic Airlines) On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of October 2015 is as follows: OTP at Four Metro Airports Vistara IndiGo Spicejet Jet Airways+JetLite Air Asia* Go Air* 93.7 89.6 86.9 85.3 85.1 83.8 Air India (Dom) 75.5 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) *Note - Operations of Go Air only at BOM, BLR, DEL; Operations of Air Asia only at DEL & BLR Airport-wise On-Time Performance of scheduled domestic airlines complying with Route Dispersal Guidelines is as follows: Air India (Domestic) HYD 86.0 DEL 84.4 BLR 78.8 BOM 57.5 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 5
Jet Airways + JetLite HYD 90.2 BLR 88.0 DEL 86.5 BOM 82.4 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Spicejet HYD 88.5 DEL 87.8 BOM 87.8 BLR 82.8 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 6
Go Air HYD DEL 92.9 BLR 85.5 BOM 74.8 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) IndiGo DEL 95.2 BLR 93.0 HYD 90.6 BOM 80.1 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 7
Vistara DEL 96.6 HYD 96.4 BLR 88.5 BOM 87.8 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to Reactionary. Airport 4% Wx 2% Reactionary 66% ATC 11% Misc 1% Pax 2% Ramp 2% Tech 6% Ops 6% 8
On-Time Performance (Foreign Airlines) There are more than 70 foreign carriers operating to/from India. At the time of compilation of this report, OTP data of 31 carriers was received. The overall On-Time Performance (OTP) of these 31 carriers for the month of Oct 2015 has been 80.8% in departures and 79.6% in arrivals. Departure Late 8.5% On Time 80.8% Very Late 4.3% Excessive 6.4% Arrival Late 9.9% On Time 79.6% Very Late 4.7% Excessive 5.8% 9
Compliance of CAR Section 3, Series M, Part IV In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis. Airline Denied Boarding Cancellations Delays Beyond 2 Hrs No. ofpax Affected Status of Facilities & Compensation No. ofpax Affected Status of Facilities & Compensation No. ofpax Affected Status of Facilities Air India 252 Jet Airways and JetLite 752 Spicejet Nil Nil Go Air Nil Nil Refund Rebooked on other flights Hotel accommodation of Rs. 15.78 Refund Rebooked on other flights Hotel accommodation of Rs. 13.73 1909 617 640 Refunds Hotel accommodation of Rs. 18.59 Refunds Hotel accommodation of Rs. 3.49 of Rs. 0.49 97 IndiGo Nil Nil Nil Nil Air Costa 1 Air Asia 30 Compensation of Rs. 0.05 Refund of Rs. 1.15 479 Vistara Nil Nil 315 Air Pegasus Nil Nil Nil 245 Trujet Nil Nil 95 of Rs. 2.22 Nil of Rs. 4.67 25009 1203 2665 821 4606 279 1764 410 Refunds where pax desired of Rs. 45.41 Refunds where pax desired Transfer to other airlines of Rs. 2.78 All pax given refreshments Refunds where pax desired Rs. 0.2 Rs. 2.3 677 34 of of 10
SUMMARY No. of Pax Affected 1035 Denied Boarding Cancellations Delays Facilities & Compensation Rs. 30.71 compensation No. of Pax Affected 4397 Facilities & Compensation Rs. 29.46 compensation and facilities No. of Pax Affected 37468 Facilities Rs. 50.69 towards compensation and facilities 11
Table 1 TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (YEAR 2015) Month & Year Percentage Share Air India Private Total Private (Domestic) Carriers Domestic Air India Carriers Jan 11.65 50.80 62.45 81.3 18.7 Feb 10.68 49.48 60.16 82.2 17.8 Mar 10.60 52.25 62.85 83.1 16.9 Ist Quarter 32.93 152.53 185.46 82.2 17.8 Apr 10.65 54.94 65.59 83.8 16.2 May 11.28 59.99 71.27 84.2 15.8 Jun 10.09 55.92 66.01 84.7 15.3 IInd Quarter 32.02 170.85 202.87 84.2 15.8 Jul 10.94 56.68 67.62 83.8 16.2 Aug 11.25 56.35 67.60 83.4 16.6 Sep 10.59 56.07 66.66 84.1 15.9 IIIrd Quarter 32.78 169.10 201.88 83.8 16.2 Oct 10.88 59.51 70.39 84.5 15.5 Nov Dec IVth Quarter 10.88 59.51 70.39 84.5 15.5 Total 108.61 551.99 660.60 83.6 16.4 Data of 2014 Percentage Share Air India Private Total Private (Domestic) Carriers Domestic Air India Carriers I st Qtr 30.62 123.19 153.81 80.1 19.9 II nd Qtr 31.51 138.79 170.30 81.5 18.5 III rd Qtr 28.30 139.02 167.32 83.1 16.9 IV th Qtr 11.56 47.69 59.25 80.5 19.5 Total 101.99 448.70 550.69 81.5 18.5 Growth (%) = +6.49 +23.02 +19.96
Table 2 MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2015 (PASSENGER LOAD FACTOR IN PERCENTAGE) Month Air India (Dom) Jet Airways JetLite Spice Jet Go Air IndiGo Air Costa Air Asia Vistara Air Pegasus Jan 82.4 87.0 87.4 80.0 79.2 85.2 76.5 76.3 45.4 -- -- Feb 83.3 89.5 89.7 85.6 85.9 88.0 77.9 77.9 58.6 -- -- Mar 73.9 86.6 87.8 83.4 80.0 77.0 69.2 71.7 53.6 -- -- Apr 78.5 82.0 81.9 88.7 85.5 85.7 76.9 74.4 67.3 -- -- May 80.4 81.1 79.4 93.1 89.4 91.9 81.2 81.4 71.1 78.0 -- Jun 73.5 77.7 78.1 93.2 83.6 86.6 79.2 84.0 59.3 73.1 -- Jul 77.8 81.0 80.1 93.4 81.2 78.4 81.7 80.2 60.3 71.5 -- Aug 79.3 80.8 78.7 92.1 75.6 76.8 77.3 72.1 62.9 77.1 83.7 Sep 76.9 77.9 74.9 93.0 79.8 79.4 78.9 67.7 62.4 73.2 79.0 Oct 74.6 77.1 75.9 92.1 81.2 82.4 78.4 80.6 67.0 77.3 76.2 Nov Dec Trujet 13
Table 3 MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2015) Passengers Carried (in Lakhs) Market Share (%) Month Private Air Carriers & Year Air Total India Jet Jet Spice Go Air Air Air Trujet Air Jet Jet Spice Go Air Air Air Trujet IndiGo Vistara IndiGo Vistara Airways Lite Jet Air Costa Asia Pegasus India Airways Lite Jet Air Costa Asia Pegasus Jan 11.65 12.25 2.78 5.87 5.53 22.76 0.65 0.81 0.15 - - 62.45 18.7 19.6 4.5 9.4 8.9 36.4 1.0 1.3 0.2 - - Feb 10.68 11.89 2.73 5.53 5.35 22.31 0.62 0.72 0.33 - - 60.16 17.8 19.8 4.5 9.2 8.9 37.1 1.0 1.2 0.5 - - Mar 10.60 13.00 2.95 6.09 5.51 22.86 0.62 0.69 0.53 - - 62.85 16.9 20.7 4.7 9.7 8.8 36.4 1.0 1.1 0.8 - - IstQtr 32.93 37.14 8.46 17.49 16.39 67.93 1.89 2.22 1.01 - - 185.46 17.8 20.0 4.6 9.4 8.8 36.6 1.0 1.2 0.5 - - Apr 10.65 12.86 2.29 7.07 5.74 24.81 0.66 0.72 0.79 - - 65.59 16.2 19.6 3.5 10.8 8.8 37.8 1.0 1.1 1.2 - - May 11.28 13.01 2.25 8.37 6.13 27.69 0.61 0.94 0.93 0.06-71.27 15.8 18.3 3.2 11.7 8.6 38.9 0.9 1.3 1.3 0.1 - Jun 10.09 12.11 1.87 8.00 5.72 25.37 0.66 1.26 0.84 0.09-66.01 15.3 18.3 2.8 12.1 8.7 38.4 1.0 1.9 1.3 0.1 - IIndQtr 32.02 37.98 6.41 23.44 17.59 77.87 1.93 2.92 2.56 0.15-202.87 15.8 18.7 3.2 11.6 8.7 38.4 1.0 1.4 1.3 0.1 - Jul 10.94 13.35 2.02 8.31 5.66 24.17 0.68 1.43 0.95 0.11 -- 67.62 16.2 19.7 3.0 12.3 8.4 35.7 1.0 2.1 1.4 0.2 -- Aug 11.25 13.39 2.05 8.30 5.49 23.85 0.62 1.34 0.99 0.14 0.18 67.60 16.6 19.8 3.0 12.3 8.1 35.3 0.9 2.0 1.5 0.2 0.3 Sep 10.59 12.78 1.85 8.19 5.79 24.30 0.59 1.25 0.98 0.15 0.19 66.66 15.9 19.2 2.8 12.3 8.7 36.5 0.9 1.9 1.5 0.2 0.3 IIIrdQtr 32.78 39.52 5.92 24.80 16.94 72.32 1.89 4.02 2.92 0.40 0.37 201.88 16.2 19.6 2.9 12.3 8.4 35.8 0.9 2.0 1.4 0.2 0.2 Oct 10.88 13.23 1.72 8.99 5.94 25.90 0.58 1.50 1.23 0.19 0.23 70.39 15.5 18.8 2.4 12.8 8.4 36.8 0.8 2.1 1.7 0.3 0.3 Nov Dec IVthQtr 10.88 13.23 1.72 8.99 5.94 25.90 0.58 1.50 1.23 0.19 0.23 70.39 15.5 18.8 2.4 12.8 8.4 36.8 0.8 2.1 1.7 0.3 0.3 TOTAL 108.61 127.87 22.51 74.72 56.86 244.02 6.29 10.66 7.72 0.74 0.60 660.60 16.4 19.4 3.4 11.3 8.6 36.9 1.0 1.6 1.2 0.1 0.1
Table 4 Complaints Redressal Status Airline Total Per 10,000 Passengers Carried Closed Open Air Costa 5 0.9 5 - Air Asia 12 0.8 12 - Vistara 3 0.2 3 - Go Air 60 1.0 60 - IndiGo 147 0.6 147 - Spicejet 89 1.0 89 - Jet Airways + JetLite 203 1.4 203 - Air India (Dom) 203 1.9 106 97 Air Pegasus 2 1.1 2 - Trujet 3 1.3 3 - Total 727 1.0 630 97 15