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MARC LEMAITRE FRANCK ROMAND VICE PRESIDENT Through its policy of development and network expansion, since its creation in 1994 has adopted a dynamic strategy to grow the company. The talent and expertise of our staff throughout the world, serve as a vehicle for our values of quality, integrity and respect, which are perpetuated by our learning and training policy. We contribute to our customers' success by offering them intelligent solutions and high quality ser vices, while reducing our environmental footprint in keeping with sustainable development principles. It is with pride and passion that we put the excellence of our know-how of our staff at your service. VICE PRESIDENT INTERNATIONAL DEVELOPMENT Groupe Europe Handling is developing its international presence in partnership with the Authorities, aiming to foster multicultural integration while respecting local constraints and international standards. The group's success is based on its ability to transfer its know-how and technologies t o l o c a l s t a f f t e a m s a c c o rd i n g t o t h e requirements of each Airline, through intensive, regular training programmes. The commitment of our teams in all airports will help us achieve new development and increase our expertise beyond its current frontiers.
O u r G ro u p A KEY PLAYER IN AIRLINE GROUND offers its expertise to airlines via an extensive range of innovative airport services. We aim to maintain the excellence of our services, and to fully adhere to the IATA and ICAO international standards. Our ISAGO approval certification (IATA) guarantees the safety of our operations, which also rely upon our integrated certified management system which is the only one of its kind in the market (OHSAS 18001 2007, ISO 14001 2004, ISO 9001 2008). is a subsidiary of CRIT, a multiservice company specialised in human resources, recruitment and design offices in the engineering and maintenance fields.,, the figures: Created in 1994 Over 200 million sales in 2012 3,000 talented women and men 130 airline customers 19 location in 8 countries 29,000,000 passengers 70,000 tonnes of freight CONGO : BZV PNR OLL GABON : LBV MALI : BKO TOM KYS MZI GAO UNITED KINGDOM LCY FRANCE : CDG ORY NCE LYS IRELAND : DUB SNN MOROCCO : CMN RAK SIERRA LEONE : FNA
Our Services Passage Check-in, Boarding and disembarkation of passengers, Ticket office, Processing baggage irregularities, Provision of appropriate DCS (Departure Control System) equipment. Training Induction training and recurrent training courses Commercial training, Safety training, Technical training, Providing training to other companies in the airline industry. Ramp services Processing of marshalling aircraft arrivals and departures, Guidance and marshalling aircraft, Pushback, Baggage loading, unloading and transfer, Freight loading and unloading, Baggage transfer for connecting flights. Operations Preparation and transmission of plan and forecast documents, Weight and balance and load plan Coordination of all services providers and staff Cargo and mail Freight transport from the aircraft to the cargo warehouses, Equipment management, Documentation, AWB, Freight handling in the warehouses. Ground Services Equipment Maintenance 1000 motorised vehicles such as pushback tractors, High loader, tugs, conveyor belt, GPU s, Stairs, Daily checks, Preventive maintenance, Aircraft line maintenance Technical assistance for Airbus, Boeing, Avro BAE and Embraer aircraft, Pre-flight inspections, daily inspections, weekly inspections, checks, On-call maintenance, Rectification of faults and failure management, technical assistance, Reporting according to our customers' instructions, Storage of spare parts for our customers, AOG support, technical assistance / coordination with Airbus Industry in Toulouse.
Our Know-How Our mission? To provide excellent service that exceeds your expectations... s staff share values relating to the satisfaction of our customers and adapt our services to their current and future requirements. Our expertise acquired over the years with the largest airlines, enables us to provide a comprehensive response to all our customers' requests. We focus on developing 3 key areas: Skills management, Training using our IATA approved Airport Expertise Training Institute, Internal promotion, a policy based on recognised professional qualifications, aiming to improve and reward the staff's professional knowledge and behaviour. With the solid basis provided by our specialised airport facilities and our internal maintenance services, we can guarantee excellent services for the most specialised of our customers' needs. Preparation, responsiveness, flexibility and investment capacity are guaranteed in every contract. Our major customers : Adria Airways - Aegean Airlines - Aer Arann - Africa Open Sky - Africa West Afrijet - Aigle Azur Air Algérie - Air Austral - Air Baltic - Air Burkina - Air Canada Air Contractors - Air Cote d'ivoire - Air France - Air France Cargo - Air Mali - Air Malta - Air Mediterranée Air Moldava Air Nigéria - Air Tahiti Nui - Air Transat Airlinair (HOP!) Alitalia Arik Asky Augsburg Airways - Austrian Airlines Avient Belavia Blue Island BMI British Midland International - Britair (HOP!) - British Airways British Airways Cityflyer British Airways Mainline - Brussel Airlines - Camair Co - Cargolux Cathay Pacific - Ceiba Intercontinental Cirrus Airlines - Cityjet - Croatia Airlines CSA Czech Airlines Cubana De aviacion Czech Airlines DHL - Easyjet Ecair Emirates Equaflight Equajet Aquatorial Congo Airlines - Ethiopian Airlines Europe Airpost Finnair - Fly540 Forces Armées Françaises - G Bird - Germania Iberia (+Air Nostrum) Kenya Airways - Latam Lufthansa Luxair - Mauritania Airlines - Montenegro Airlines Norwegian Airlines Nouvel Air Côte d Ivoire - Oman Air - Openskies - Regional (HOP!) - Rossiya - Royal Air Maroc Rwandair Senegal Airlines - Siberian Airlines - Skyworks South African Airlines SriLanka Airlines Swiss International Airlines - TAAG TAC (Trans Air Congo) - TAP Portugal Titan Airways TNT Airways Trans Air Congo Trans Mediterranean Airways - Transaero Tunisair UAS - Ukraine International Airlines - UPS / Star Air - Uzbekistan Airways - Volga Dnepr Vueling West Africa - Westair Benin - XL Airways
Our Commitments "Quality, integrity, respect" the guiding principles of a committed Group! The personnel are at the centre of our concerns, our objective is to integrate sustainable development into our strategy and our operations so as to ensure our development is maintained over time, respects a system of social and environmental values, and targets continuous progress, whilst engaging all the company's internal and external players. Quality Groupe Europe Handling ensures growth in its field by focusing on long-term goals within its business sector, through its development in France and internationally. Integrity The founding values of the group are based on social equity and professional integration. Through its hands-on management, is continuously aiming to optimise the working conditions that it offers, and to ensure it is attentive to the well-being of its employees, implementing a motivating human resources policy in order to improve their productivity. Respect Environmental issues are a top priority for, and the company is constantly concerned to minimise its impact and ensure sustainable development. Taking full advantage of our partnerships with the players stakeholders in the airport world (CSA, FNAM, Aéroport of Paris, etc.), we make every effort to put in place new strategies designed to protect our environment. Implementation of a consumption monitoring system, renewal of our equipment fleets, calculation of our carbon footprint, all actions that bear witness to our commitment.
Adresse Postale : B.P. 12036 95722 Roissy CDG Cedex Head Office: Zone Cargo 4 3, rue du Té 93290 Tremblay-en-France Tél. : (+33)1.48.16.17.22 Fax : (+33)1.48.16.17.16 SAS type company with a capital of 80,000 - company number 401 144 274 Bobigny National ID 401 144 274 000 32 Trade sector 5223 Z