A-CDM A SUCCESS CASE OF COLLABORATION GRUAIRPORT & GOL Capt Miguel Dau - COO 1
OLD STRUCTURE (CGA)- INFRAERO AIRPORT MANAGEMENT CENTER CENTRO DE GERENCIAMENTO AEROPORTUÁRIA The INFRAERO implemented the Airport Management Center CENTRO DE GERENCIAMENTO AEROPORTUÁRIA (CGA) This Center was a initial conception of ACDM, focused in integration between all stakeholders, basically in: Boarding Passenger Arrival passenger The main areas were segregated and physically separated. Operating system were not integrated and unified. A lot of rework and time was needed. Limitation of the infrastructure. 2
OPERATIONAL CONTROL CENTER CENTRO DE CONTROLE OPERACIONAL OCC - CGO MAY OF 2014 THE GRUAIRPORT OPENS THE NEW OPERATIONAL CONTROL CENTER FOR THE CONCEPCT OF ACMD: 1 2 Organizational restructuring. New technology investments NEW STRUCTURE OPERATION DIRECTOR 3 New Buildings investments OCC OPS 4 New procedures 5 Improve the integration between sector and add more groups to collaborate. COA CCP STATISTICS SLOT CGO 6 Concept deployment of C5I (Command, Control, Communications, Computer, Collaborative, Inteligence) EMERGENGY CENTER COA + CCP CRISIS ROOM CCI SECURITY INTELLIGENCE SECURITY 3
OPERATIONAL CONTROL CENTER CENTRO DE CONTROLE OPERACIONAL The Operational Control Center is responsible for coordinate and monitoring, in a collaborative form, all operations of arrival and departure, from the park position, boarding gates, baggage conveyors, customs line flow and transports, to improve operation flow. 1) Daily management of KPI of the airport operations 2) Integration and share information, improving the relationship with all stakeholders (Airline Company's, Ground handlers, Maintenance, Federal Police, Customs) 3) Operational Planning and optimize the operation 4) Management of the utilization of infrastructure (E.g. Aircraft stand/ gate management) AIRPORT MANAGEMENT SYSTEM The AMS provides system integration, real-time operational control, increased agility, and enhanced collaboration between stakeholders. ZEUS/ACDM A system that helps to keep staff at all levels informed and manage the daily operation, sharing information. 4
ACDM AIRPORT COLLABORATIVE DECISION MAKING INTEGRATIONS ACDM is a concept created to develop a collaborative decision process on airport operations. The concept is based in the integration and collaboration of all stakeholders, (GRUAIRPORT, Airline Company s, Ground Handlers, Public Agency and Air Traffic Control) sharing information in real time. AIRPORT OPERATION GROUND HANDLER AMS PUBLIC AGENCY ATC CONTROL CENTER CCO AIRLINE COMPANYS MON GOALS MELHORIA NOS PROCESSOS EMBARQUE BOARDING 1 IN FLIGHT 2 LAND TAXI Higher planning accuracy and planning reliability of operational processes Reduce the waste of slot in ATFM/CGNA Improved adherence to ATFM slots and thus optimal utilisation of available ATC capacity 3 PARK IN 5 DEBOARD IMIGRATION RECLAIM 6 7 8 CUSTOMS EXIT TRANSPORT 4 9 10 AIRCRAFT TURN AROUND Better utilisation of infrastructure, e.g. aircraft stand/gate management Improve reconciliation baggage time. More efficient use of airline and/or handling resources Optimised Turn-round times EXIT LANDSIDE Optimize the road access and transport. EMBARQUE ARRIVAL TAKE OFF 9 TAKE OFF 10 TAXI 8 PARK OFF 7 BOARD/LOAD 6 TO GATE 5 IMIGRATION 4 SECURITY 3 CHECK IN 2 TRANSPORT 1 Better predictability of deviations from the plan Increased efficiency from improved punctuality Reduce Taxi time Increase the flow in Aprons and TWY Reduce engine run times and aircraft movements Improve the security and customs process times LANDSIDE 5
NEWS IMPROVEMENTS - ON TIME PERFOMANCE 2014 *GRU wasn t in the list 2nd better OTP in the world (88%) 6
HOW GRUAIRPORT SEE THE ACDM? A QUICK VIEW OF WHAT GRUAIRPORT ARE WAITING FOR SHARED INFORMATION CCO ACDM BENEFITS - GOALS COSTUMER AIRLINES AIRPORT GH OPERATIONAL EFFICIENCY ACDM INFORMATION SHARING SERVICE LEVEL Delay reduction Better conection More satisfaction GRUAIRPORT Improve the usage of Airport infrastructure. AIRLINE Real time information Knowledge of the status of the flight Cost reduction AIR TRAFFIC CONTROL FOCUS ON MANAGEMENT GH Cost reduction Improve the usage of the equipments OTHER STAKEHOLDERS ORGANIZATION KPI COMMUNICATION ATM Updated informations Improve the planning 7
WHAT GRU ARE DOING? IMPLANTATION OF ACDM IN GRUAIRPORT 1 CREATION OF WORK GROUPS WITH AIRLINES Creation of Work Groups with airlines Introduction of ACDM Concept GOL is the first Airline to has a Work Group. Present the goals of the ACDM Regular meetings, analysing the evolution of KPI Be present in the CCO, collaborating with information and data. NEED PLEOPLE THAT CAN DECIDE. AIRLINES THAT ALREADY IN CCO: DOMESTIC AIRLINES INTERNATIONAL AIRLINES 8
WHAT GRU ARE DOING? IMPLANTATION OF ACDM IN GRUAIRPORT 1 CREATION OF WORK GROUPS WITH AIRLINES 2 DEFINITION OF COMUM KPI Creation of new procedures and KPIs Creation of standards KPIs Improve the confiability and accurancy Improve the estimated times EXAMPLE - KEY PERFORMANCE INDICATOR TAXI OUT TIME TAXI IN TIME 9
WHAT GRU ARE DOING? IMPLANTATION OF ACDM IN GRUAIRPORT 1 CREATION OF WORK GROUPS WITH AIRLINES 2 DEFINITION OF COMUM KPI 3 INTEGRATION BETWEEN AIRLINES Integration between Airlines Improve usage of Airport infrastructure Sharing Information with all Airlines and Community 10
WHAT GRU ARE DOING? IMPLANTATION OF ACDM IN GRUAIRPORT 1 CREATION OF WORK GROUPS WITH AIRLINES 2 DEFINITION OF COMUM KPI 3 INTEGRATION BETWEEN AIRLINES INTEGRATION WITH OTHER STAKEHOLDERS (ATC, GH, AGENCYS) 4 5 FULL INTEGRATION Integration between all Stakeholders New Tecnology SAGITARIO Creation of Master Room IMPLEMENTATION OF NEW TECNOLOGY SAGITÁRIO After start the conception of ACDM in the ground operation, GRU aims to improve Air Traffic operations, creating interactions with ATC and others envolved. DECEA approved GRU to install the SAGITARIO, providing the REAL TIME operation in TERMINAL SP. SAGITARIO, an acronym in Portuguese for Advanced Air Traffic Information and Operational Awareness and Reports Management System provides to the air traffic controllers a solution that incorporates the operational field requirements and industry best practices 11
OBRIGADO GRACIAS THANK YOU GOL - THE FIRST EXPERIENCE Capt MIGUEL DAU Operations Director/COO miguel.dau@gru.com.br 12
ACDM GOL & GRU Airport Capt Sergio Quito - COO
ACDM - GOL & GRU AIRPORT ACDM Collaborative decision process among Airline, Airport and other stakeholder, e.g.: ramp handling. GOALS Improvement of operational efficiency, contributing for better planning and rational use of the Airline and Airport resources. KPIs Discussion of Airport and Airline KPIs and action plans PASSENGER EXPERIENCE Define and implement processes and flows to improve passenger experience. 15
ACDM - GOL & GRU AIRPORT 7 steering committees 21 working meetings Meetings also include our partners: 16
ACDM involves GOL and GRU Airport top Leadership ACDM Steering Committee Sergio Quito Randall Aguero R. Gesse Miguel Dau Montano Wilson Responsibilities Sets goals, objectives and general guidelines Approves new projects Approves implementation of projects Frequency of meetings Montly Airport Collaborative Decision Making Process Andrei Aildo Mariana Ana Cristina Working Groups Vilma César Marisa Carlos Responsibilities Submits proposals for continuous improvement projects Project execution and follow up Frequency of meetings Every 2 weeks KPIs PMO Improvement Projects Andrei César Andrei César Mariana Aildo Camila Marisa César Diego 17
KPIs to follow up GOL & GRU AIRPORT Category KPI Responsible OTP Arrival Dom - Inter 15 1 OTP Departure - 0 Dom OTP OTP Departure - Dom / Inter 15 Top 5 Delays Infrastructure Delays 0 Taxi in/ Taxi out Air Traffic Delays 0 2 % Jetbridge and Hardstand Flights Dom/Int % Gate change Dom/Int Infrastructure 18
KPIs to follow up GOL & GRU AIRPORT 3 Category KPI Responsible Load Factor & Connectivity Connectivity Mishandled Bags 4 Damaged Bags Baggage Baggage Claim Reports Dom/Int. Service Channels 5 Passenger Experience Satisfaction Research - Gol Satisfaction Research FIPE GRU Airport Bird Strike 6 Safety 19
KPIs
100 90 80 70 60 50 40 30 20 10 0 % Jet Bridges Flights Domestic Domestic Flights operated in Jet 100 90 80 70 78.9 75.3 75.6 69.6 66.1 66.8 81.9 82.4 81.6 81.5 81.8 70.5 72.4 73 73.7 82.1 60 50 40 30 20 10 0 * in % Jan Feb Mar Apr May Jun Jul Aug 2015 2016 Goal GOAL 71% 2016 YTD 71.7% Source: GRU AIRPORT 21
International Flights operated in Jet 100 90 80 70 60 67.2 59.1 56.5 62.7 50 40 30 37.4 22.4 22.8 39.2 43.2 27.6 28.9 49.4 34.7 36 32 40.5 20 10 0 * in % Jan Feb Mar Apr May Jun Jul Aug 2015 2016 Goal GOAL 55% 2016 YTD 51,8% Source: GRU AIRPORT 22
Baggage Claim Domestic Baggage Claim - Domestic Flights 30 First Bag 40 Last Bag 25 35 20 30 25 26 28 22 21 22 23 25 25 23 15 10 15 17 14 13 15 15 16 17 15 20 15 10 5 First Bag Goal First Bag 5 Last Bag Goal Last Bag 0 Jan Feb Mar Apr May Jun Jul Aug Sept 0 Jan Feb Mar Apr May Jun Jul Aug Sept 2016 GOAL YTD * in Minutes * in Minutes 15 15 2016 GOAL YTD 20 23 Decrease of 3,2% in September, compared to YTD average until August Source: GRU AIRPORT 23
Baggage claim International Baggage Claim - International 35 First Bag 60 Last Bag 30 50 25 20 15 10 16 17 18 16 14 15 16 14 13 40 30 20 39 34 33 31 28 30 34 30 29 5 First Bag Goal First Bag 10 Last Bag Goal Last Bag 0 Jan Feb Mar Apr May Jun Jul Aug Sept 0 Jan Feb Mar Apr May Jun Jul Aug Sept 2016 GOAL YTD * in Minutes * in Minutes 18 16 2016 GOAL YTD 30 32 Decrease of 12,7% in September, compared to YTD average until August Source: GRU AIRPORT 24
Mishandled and Damaged Bags Mishandled and Damaged Bags Ratio (* 1000 P 9 8 7.76 7.51 7 6 5 4 3 3.84 3.90 5.94 3.44 4.79 3.21 5.22 3.95 4.94 4.78 4.56 4.16 4.42 3.98 4.08 3.94 3.72 3.63 4.05 2 1 0 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2015 2016 Mishandled Bags Ratio in Connecting Flights = 0.48 20,9% decrease in baggage mishandled and damaged in 2016 compared to 2015 Source: GOL 25
% OTP Domestic Flights D 15 Domestic YTD 85.3% D15 - Domestic Flights 100 90 80 70 60 50 40 30 20 10 0 94 89 88 88 86 86 88 83 81 83 93.9 88.6 90.3 74 70 82.5 84.6 87 88.3 82.6 73.2 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2015 2016 Source: GRU AIRPORT 26
% OTP International Flights D 15 International YTD 83.8% D15 - International Flights 100 90 80 70 60 50 40 30 20 10 0 97 86 87 88 90 81.8 82 82 78 90.5 76 87.4 89.4 67 84.7 85.3 79.8 77.3 80 74 73 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2015 2016 Source: GRU AIRPORT 27
Satisfaction Survey GOL & GRU Airport GOL Survey * 8.4 8.30 8.28 8.3 8.2 8.08 8.1 8 7.95 7.9 7.81 7.82 7.8 7.7 7.6 7.5 1st q 2015 2st q 2015 3st q 2015 4st q 2015 1st q 2016 2st q 2016 * Source: Ibope GRU Airport Survey** 4.2 4.1 4.1 4.1 4.1 4.1 4.14 4.14 4.16 4.0 3.99 4 4.07 4.02 4.1 4.1 4.11 4.07 4.04 4.04 Jan Fev Mar Abr Mai Jun Jul Ago Set Out Nov Dez ** Source: Fipe 28 2015 2016
Ramp Vendor Transition 29
Ramp Vendor Transition Biggest ramp transition ever held in Brazil 2,800 flights per month 657 Employees 449 pieces of GSE 102 days to transfer Ramp operation from Swissport to Dnata 30
Ramp Vendor Transition Transition success achieved through ACDM coordination Two phase transition Dnata takes international flights on September 11 Full operation starts on October 01 31
Thank you! Capt Sergio Quito COO Squito@voegol.com.br