1 ATLANTA, GEORGIA Planning Session 3: Industry Trends Affecting Airport Planning Innovations in Passenger Matthew Griffin Senior Manager ACI-NA mgriffin@aci-na.org
Innovations in Passenger 2 Source: www.wikipedia.org
Innovations in Passenger 3 Source: www.rdu.com Source: Google Images
Innovations in Passenger 4 Source: IATA
5 Innovations in Passenger Check-In Mobile Boarding Pass Source: Wikipedia Online Check-In
6 No Mobile Device 5% Innovations in Passenger Check-In Plain Mobile Phone 41% Smartphone 54% According to the 2011 Passenger Self Service Trends survey completed by SITA, 54% of passengers are carrying Smartphones. Source: 2011 SITA Passenger Self Service Survey
Innovations in Passenger Check-In 7 Source: Google Images
Innovations in Passenger 8 Source: IATA
Innovations in Passenger Check-In & Baggage 9 Source: Google Images
Innovations in Passenger Check-In & Baggage 10 Source: Google Images
Innovations in Passenger 11 Source: IATA
12 Atlanta: T-South Checkpoint (Delta only) Dallas: Terminal C, Checkpoint C30 (American only) Detroit: Checkpoint 2 on the ticketing level (Delta only) Miami: D2 Checkpoint (American only) Las Vegas: December 2011 Innovations in Passenger Security MORE SPACE!! Source: TSA
13 Innovations in Passenger Security Source: Google Images
Innovations in Passenger Security 14
Innovations in Passenger 15 Source: IATA
16 POWER POWER POWER Innovations in Passenger Boarding Source: Google Images Great Customer Relations!!
17 Innovations in Passenger Boarding Branding and Revenue Source: Google Images
18 Innovations in Passenger Boarding Source: Google Images
19 Passenger Acceptance Scanning a bar code Cultural Issues Regulatory Issues Innovations in Passenger Self-Boarding It s It s Coming Here!!
Innovations in Passenger 20 Source: IATA
Innovations in Passenger Common Use 21 Source: Wikipedia
22 Innovations in Passenger Common Use First Approved Joint Industry Recommended Practice Airports Council International RP 500A07
23 Innovations in Passenger Common Use Not Only Check-In and Gate Space Flexibility Financial Benefits Source: Wikipedia Continued Adoption Where it Makes Sense
24 Innovations in Passenger What Does it Mean? Passenger Considerations Aging Populations Adoption of technology Cultural issues Baggage Source: Google Images Leverage Technology to Fit the Needs of Your Passengers
25 Innovations in Passenger What Does it Mean? Process Oriented Facility Source: ACRP Report 10
26 Innovations in Passenger What Does it Mean? Process Oriented Facility Source: ACRP Report 10
Innovations in Passenger What Does it Mean? Process Oriented Facility Source: ACRP Report 10 27
Innovations in Passenger 28 DOT Supplemental Notice of Proposed Rulemaking (SNPRM) Nondiscrimination on the Basis of Disability in Air Travel: Accessibility of Web Sites and Automated Kiosks at U.S. Airports Access to Self-Service Kiosks by Visually Impaired Large costs to airports and airlines ACI-NA, IATA, A4A are generating comments Contact ACI-NA for more information
Innovations in Passenger Resources ACRP Report 10 Innovations for Airport Terminal Facilities ACRP Report 30 Reference Guide on Understanding Common Use at Airports ACRP Report 41 Guide to the Decision- Making Tool for Evaluating Passenger Self-Tagging 29 http://www.trb.org/crp/acrp/acrp.asp
30 Innovations in Passenger Resources http://www.sita.aero/knowledge-innovation/industry-surveysreports
31 ATLANTA, GEORGIA Planning Session 3: Industry Trends Affecting Airport Planning Innovations in Passenger Matthew Griffin Senior Manager ACI-NA mgriffin@aci-na.org