Succeeding with Entry into Service MRO Europe: Engineering & Maintenance

Succeeding with Entry into Service MRO Europe: Engineering & Maintenance

Next generation maintenance services for next generation aircraft technology 2 Succeeding with Entry into Service Carsten Wortmann 15.10.2015

Next generation maintenance services for next generation aircraft technology Familiar A350 technology and design Next Generation demand for further development and continuous adaptation of services to next generation requirements Composites Hydraulic Power Equipment Ground Services Integrated Modular Avionics Software Management Fly-by-wire Brake-by-wire Steer-by-wire Qualification E-Operations Tools / IT Electrical Structures Network Electrical Load Analysis RFID Component Services Prognostics Predictive Maintenance 3 Succeeding with Entry into Service Carsten Wortmann 15.10.2015 Copyright 2015 Lufthansa Technik AG. All rights reserved. Subject to restrictions and disclaimer on last page. Lufthansa Technik

Next generation maintenance services for next generation aircraft technology A350 Products and Services The product portfolio is enhanced by next generation services Current Generation Service Offering Next Generation Services Technical Operations Management Fleet Management (on-site) Line Maintenance Technical handling up to A-Check AOG Services Components, A/C, engines Composite Repairs On-Wing and Off-Wing Total Component Support Component repair services guaranteeing availability Engineering Services Modifications, maintenance programme and MCC Core Product Base Maintenance Services VIP & Executive Jet Solutions Ensuring On-Time Performance Aircraft Availability Guaranteed Load Analytics Electrical Buses and ESN Starter Package Entry-Into-Service Support Software Management Updates / handling Predictive Maintenance Live parameter tracking MCC: ESN: Maintenance Control Center Electrical Structure Network 4 Succeeding with Entry into Service Carsten Wortmann 15.10.2015 Copyright 2015 Lufthansa Technik AG. All rights reserved. Subject to restrictions and disclaimer on last page. Lufthansa Technik

Key milestones to ensure readiness when managing the Entry-into-Service of new A/C types 5 Succeeding with Entry into Service Carsten Wortmann 15.10.2015

Key milestones to ensure readiness when managing the Entry-into-Service of new A/C types A350 Entry-into-Service Project Management Individual management and intensive interfacing Aircraft Specification Airports, A/C handling & Pax Procedures Maintenance & Technical Issues Product Development Flight Crew & Cabin Crew On-Board IT / IT Applications Sales and Network Planning Marketing and Communication 6 Succeeding with Entry into Service Carsten Wortmann 15.10.2015 Copyright 2015 Lufthansa Technik AG. All rights reserved. Subject to restrictions and disclaimer on last page. Lufthansa Technik

Key milestones to ensure readiness when managing the Entry-into-Service of new A/C types A350 Entry-into-Service Project Management Starts with design and ends with stable operation A/C design and development A/C production and delivery First operation and fleet expansion Participation in the Airbus A350 Customer Focus Group. Supporting Airbus in the A350 Airline Office in Toulouse with respect to maturation and maintainability. Briefing by the Airbus Program Management on development/certification progress. Organization and processes to be prepared for readiness. Follow-up of first A350 in-service experience based on available data. Continuous trainings and mitigation actions. Stable Operation Securing best A/C availability tailored to the airline s requirement through a reliable technical dispatch eliminating delays. 7 Succeeding with Entry into Service Carsten Wortmann 15.10.2015 Copyright 2015 Lufthansa Technik AG. All rights reserved. Subject to restrictions and disclaimer on last page. Lufthansa Technik

Proper preparation ensures operational reliability through investments in A350 capability readiness 8 Succeeding with Entry into Service Carsten Wortmann 15.10.2015

Proper preparation ensures operational reliability through investments in early A350 capability readiness Emphasizing A350 readiness Well-planned investment prevent operational issues Material Investment Firsthand Experience Maintenance Readiness (Routine) OEM Cooperation A/C Availability Maintenance Readiness (AOG) Others Honeywell 57% 43% 9 Succeeding with Entry into Service Carsten Wortmann 15.10.2015 Copyright 2015 Lufthansa Technik AG. All rights reserved. Subject to restrictions and disclaimer on last page. Lufthansa Technik

Vielen Dank für Ihre Aufmerksamkeit. Thank you for your attention. Carsten Wortmann Corporate Product Manager carsten.wortmann@lht.dlh.de Please visit us at our booth number 426! Copyright 2015 Lufthansa Technik AG. All rights reserved. The information contained in this presentation is proprietary to Lufthansa Technik AG and is disclosed in confidence. The presentation and the information contained herein shall be kept strictly confidential and shall not be used, disclosed to others or reproduced without the expressed written consent of Lufthansa Technik AG. Nothing contained in this publication shall constitute any warranty, guarantee or liability for Lufthansa Technik AG, its subsidiaries and affiliates, but is for information purposes only. Accordingly, Lufthansa Technik AG, its subsidiaries and affiliates neither expressly nor conclusively accept responsibility or liability for the actuality, accuracy and completeness of the statements and information contained in this publication. 10 Succeeding with Entry into Service Carsten Wortmann 15.10.2015