Ref: TGH/CMG/06-07/106 Date: Thursday, August 17, 2006 Mr. Victor D lima Tata Teleservices (Maharashtra) Ltd. Ispat House B. G. Kher Marg, Worli, Mumbai 400 018. Tel : 022 5661 5445 Fax : 022 5660 5516/5517 TATA Indicom Post Paid Mobile Connections to the Taj Group of Hotels. Dear Sir, We refer to your letter and subsequent meetings, we are pleased to confirm that you have been selected as preferred service provider for CDMA mobile phone connections. We are pleased to accept your offer for TATA Indicom Post Paid Mobile connections for the Taj Hotels. The principal terms and conditions will be as per Annexure A attached. Validity : Validity of these terms and conditions between TTML/TTSL and the Indian Hotels Co. Ltd & its associates/subsidiary/joint Venture companies under the Taj Group of Hotels will be valid from the date of this letter up to 31 st August 2007. The roll out plan will be carried out in a phased manner, you will coordinate this with the Corporate I. T. Department & Corporate H. R. Department. All Mobile handsets and connections will be under the ownership of The Taj Group of Hotels (IHCL, it s subsidiaries, Joint Venture companies and Associate companies). This offer will be applicable for all CDMA connections of Tata Teleservices (Maharashtra) Ltd. (TTML) & Tata Teleservices Ltd. (TTSL). As and when TTML/TTSL introduces new models/brands of handsets the same will be offered to the Taj Group at a preferred price from time to time. All the disputes arising on account of this agreement are subject to Mumbai jurisdiction. Code of Conduct : Any offers, direct or indirect, any illegal payments, remuneration, gifts donations or comparable benefits to any Taj employee which are intended to or perceived to obtain business or uncompetitive favors for the conduct of business, excepting nominal gifts which are customarily given and are of commemorative nature for special events, are strictly prohibited. 106 - ARA FOR TATA INDICOM POST PAID MOBILE CONNECTIONS Page 1 of 6
The Supplier/Contractor represents that it does not employ any child labour in the manufacture or supply of goods & services under this contract. The Supplier/Contractor represents that it has complied with and shall comply with all rules and regulations of the Child Labour (Prohibition and Regulation) Act, 1986. IHCL shall have the right to terminate the Agreement forthwith in the event the Supplier/Contractor does any act or thing which shall contravene any provision of the Child Labour (Prohibition and Regulation) Act, 1986. The Supplier/Contractor shall be liable to IHCL for any loss and damage caused to IHCL due to failure on the part of the Supplier/Contractor due to this. Termination : The Taj Group of Hotels (IHCL, its subsidiaries and associated companies) reserves the right to terminate this agreement with a notice period of 30 days in the event the services do not meet with the standards and specifications mentioned in the agreement. Whilst the Indian Hotels Co. Ltd and its associates/subsidiary companies under the Taj Group has entered into an agreement with Tata Teleservices (Maharashtra) Limited. It reserves the right to consider any similar services for use at its hotel units, thereby reserving the right for not giving any exclusivity. We look forward to a long and fruitful association with Tata Teleservices (Maharashtra) Limited. Yours faithfully For THE INDIAN HOTELS CO. LTD. Pradip Rao. VP - Materials. 106 - ARA FOR TATA INDICOM POST PAID MOBILE CONNECTIONS Page 2 of 6
Annexure A. Rates for TATA Indicom Post Paid Mobile connections to the Taj Group of Hotels valid up to 31 st August 2007. One-time charges Installation / Activation Local Deposit Additional: STD Additional ISD Recurring Charges Monthly Rental ( Rs.) 149 Plan Charges ( Rs.) Total Commitment 149 Free Usage ( Rs. ) CLIP Pulse Duration (see) 60 Usage Charges Local To Tata Indicom Mobiles ( Rs.) To all other Mobile Phones ( Rs. ) 0.3 To Fixed Line Phones ( Rs. ) 1 Inter-Circle To Tata Indicom Mobile Phones a to 50 Kms ( Rs. ) 0.5 > 50 Kms ( Rs. ) 0.5 To All Other Mobile Phones a to 50 Kms ( Rs. ) 1 > 50 Kms ( Rs. ) 1 To Fixed Line Phones a to 50 Kms ( Rs. ) 1 > 50 Kms ( Rs. ) 1 ILD Rate/min Gulf & Africa ( Rs.) 7.00 Rest of the World ( Rs. ) 7.00 SMS Local ( Rs. ) 0.5 National ( Rs. ) 1 International ( Rs. ) 5 8282 / 8888 Services ( Rs. ) 2 Inter-Circle Roaming Monthly Rental 106 - ARA FOR TATA INDICOM POST PAID MOBILE CONNECTIONS Page 3 of 6
Incoming a to 200 Kms ( Rs. ) 1 200 to 500 Kms 1 > 500 Kms 1 Outgoing Local To Tata Indicom Mobiles ( Rs.) To Fixed Line Phones ( Rs. ) Same as home rates Same as home rates Outgoing STD Tata Indicom Mobile 0 to 50 Kms ( Rs. ) Same as home rates > 50 Kms ( Rs. ) Same as home rates Outgoing STD All Other Mobile 0 to 50 Kms ( Rs. ) Same as home rates > 50 Kms ( Rs. ) Same as home rates Outgoing STD Fixed 0 to 50 Kms ( Rs. ) Same as home rates > 50 Kms ( Rs. ) Same as home rates VAS Call Wait Call Forward Voicemail 3-wav conference Itemized Bill Add-ons Free Incoming while Roaming Rs.150 rental (Incoming calls while roaming is ) Local CUG SMS - Jumbo Senior Management Special offer. Fifty Konquer (50) for senior Management V-data card (50) for senior management Tariff Plan offered for data access on V-Data card For others Handset Offer Nokia 6235 Nokia 6225 Nokia 6585 Nokia 3125 Nokia 2112 Nokia 6255 100 local/national SMS -No rental Each worth Rs.32995.00 Each worth Rs.6495.00 Monthly up to 1 GB data. Thereafter Rs.2 per minute will be charged for each MB. EMI Rs.220 x 36 months. Rs.199 x 36 months. Rs.155 x 36 months. Rs.130 x 36 months. Rs.75 x 36 months. Rs.340 x 36 months. 106 - ARA FOR TATA INDICOM POST PAID MOBILE CONNECTIONS Page 4 of 6
The TTML Service Edge By associating with TTML the Taj Group will receive a host of benefits such as: Dedicated account management team : A dedicated account management team, which will cater exclusively to Taj Group requirement. Special Toll-Free number for Tata Group of Companies: Customer will be allotted a number to access TTML's 24-hour / 7-day customer call centre (66005555). Customer friendly billing: An example of this would be consolidated billing. As of now gets CHPL multiple bills, at different points in time, from different exchanges. TTML proposes to provide a consolidated monthly bill, which will save time & resources for Taj Group in monitoring receipts & payments of telephone bills. Prompt service repair and easy installation & activation. 106 - ARA FOR TATA INDICOM POST PAID MOBILE CONNECTIONS Page 5 of 6
Special Service For IHCL Tata Teleservices (Maharashtra) Limited will also offer Indian Hotels Co Ltd an overall discount of 11 % on a National Basis. This discount is applicable on all charges billed excluding EMI s and Monthly rentals. Tata Teleservices (Maharashtra) Limited will also pay the IBS as per the commercial agreed between Indian Hotels Co. Ltd and Tata Indicom. (Attached is the IBS agreed commercial) All downward revisions in tariff will be passed on IHCL when ever applicable 20% of handsets for the senior management will be changed every year. This is a National deal and will be acceptable across the country. TTML is front ending in Maharashtra and TTSL in other circles. Sales support through services camps, escalation matrix, account managers at each location. Calling from Tata Indicom PRI will be 180 sec pulse to Tata Indicom mobiles and the same pulse will be applicable on Dels once worked out. Nokia Handset provided will have a year warranty and can be extended with Nokia service station. SMS solutions like butler paging, location based SMS, etc will be designed to match IHCL needs. 106 - ARA FOR TATA INDICOM POST PAID MOBILE CONNECTIONS Page 6 of 6
106 - TTML IBS standard IBS Commercials Compensation Sr No City Property Name Circle Type IBS EBS 1 Agra Taj View B Circle leisure 10,000 20,000 2 Ahmedabad Taj Residency Ummed A Circle Business 18,000 36,000 3 Aurangabad Taj Residency A Circle Business 15,000 30,000 4 Bangalore The Taj West End Metro Luxury 28,000 50,000 5 Bangalore Taj Residency Metro Business Premium 25,000 50,000 6 Bangalore Kuteeram A Circle Leisure 12,000 50,000 7 Bangalore Gateway Hotel Metro business 18,000 50,000 8 Calicut Taj Residency B Circle Business 15,000 30,000 9 Chandigarh Taj Residency B Circle Business 15,000 30,000 10 Chennai Taj Coromandel Metro Luxury 28,000 50,000 11 Chennai Taj Connemara Metro Business Premium 25,000 50,000 12 Chennai Fisherman's Cove A Circle Leisure Premium 15,000 50,000 13 Chikmagalur Taj Garden Retreat B Circle Leisure 7,000 14,000 14 Cochin Taj Malabar B Circle Leisure 10,000 20,000 15 Conoor Taj Garden Retreat A Circle Leisure 12,000 24,000 16 Ernakulam Taj Residency B Circle Business 15,000 30,000 17 Goa Taj Exotica A Circle Leisure Premium 15,000 30,000 18 Goa The Aguada Hermitage A Circle Leisure Premium 15,000 30,000 19 Goa Fort Aguada Beach Resort A Circle Leisure 12,000 24,000 20 Goa Taj Holiday Village A Circle Leisure 12,000 24,000 21 Gwalior Usha Kiron Palace B Circle Leisure 7,000 14,000 22 Hyderabad Taj Krishna Metro Luxury 28,000 40,000 23 Hyderabad Taj Residency Metro Business Premium 25,000 40,000 24 Hyderabad Taj Banjara Metro Business Premium 25,000 40,000 25 Jaipur Rambagh Palace B Circle Luxury 18,000 36,000 26 Jaipur Jai Mahal Palace B Circle Leisure 10,000 20,000 27 Jaipur Ramgarh Lodge B Circle Leisure 10,000 20,000 28 Jaisalmer Rawal-kot B Circle Leisure 7,000 14,000 29 Jodhpur Taj Hari Mahal B Circle Leisure 10,000 20,000 30 Khajuraho Hotel Chandela B Circle Leisure 10,000 20,000 31 Kolkata Taj Bengal Metro Luxury 28,000 40,000 32 Kumarakom Taj Garden Retreat B Circle Leisure 10,000 20,000 33 Lucknow Taj Residency B Circle Business 15,000 30,000 34 Madurai Taj Garden Retreat A Circle Leisure 12,000 24,000 35 Mangalore Manjarun Hotel A Circle Leisure 10,000 20,000 36 Mumbai The Taj Mahal Metro Luxury 28,000 100,000 37 Mumbai Taj Lands End Metro Luxury 28,000 100,000 38 Mumbai Taj President Metro Business Premium 25,000 100,000 39 Mumbai Wellington Mews Metro Luxury 28,000 100,000 40 Nasik Taj Residency A Circle Business 18,000 36,000 41 New Delhi The Taj Mahal Hotel Metro Luxury 28,000 75,000 42 New Delhi Taj Palace Hotel Metro Luxury 28,000 75,000 43 New Delhi The Ambassador Hotel Metro Business Premium 25,000 75,000 44 Ooty Savoy Hotel A Circle Leisure 12,000 24,000 45 Pune Taj Blue Diamond A Circle Business Premium 18,000 36,000 46 Sasan Gir Gir Lodge A Circle Leisure 12,000 24,000 47 Sawai Madhopur Sawai Madhopur Lodge B Circle Leisure 7,000 14,000 48 Thekkady Taj Garden Retreat B Circle Leisure 10,000 20,000 Page 1 of 3
106 - TTML IBS standard IBS Commercials 49 Udaipur Taj Lake Palace B Circle Luxury 18,000 36,000 50 Vadodara Taj Residency A Circle Business 18,000 36,000 51 Varanasi Taj Ganges B Circle Leisure 10,000 20,000 52 Varkala Taj Garden Retreat B Circle Leisure 7,000 14,000 53 Visakhapatnam Taj Residency A Circle Business 18,000 36,000 54 Kovalam Kovalam A Circle leisure 12,000 24,000 Total 897,000 2,035,000 Note * In some smaller locations, coverage within all hotel areas may be available externally obviating need for IBS Page 2 of 3
106 - TTML IBS standard IBS already installed by TTML TTSL has proposed an IBS and EBS. IBS Commercials Category IBS rent Luxury + metro 28000 Business Premium + metro 25000 Business + metro 18000 Lesiure premium + metro 18000 Leisure + metro 15000 Luxury + A circle 25000 Business premium + A circle 18000 Business + A circle 18000 Leisure premium + A circle 15000 Leisure + A circle 12000 Luxury + B circle 18000 Business Premium + B circle 18000 Business + B circle 15000 Leisure premium + B circle 12000 Leisure + B circle 10000 Page 3 of 3