Subject: Performance of domestic airlines for the year 2015. Traffic data submitted by various domestic airlines has been analysed for the month of Mar 2015. Following are the salient features: Passenger Growth Passengers carried by domestic airlines during Jan-Mar 2015 were 185.46 as against 153.81 during the corresponding period of previous year thereby registering a growth of 20.57% (Ref Table 1). Pax Carried (in Lakhs) 200.00 175.00 150.00 125.00 100.00 75.00 50.00 153.81 185.46 52.88 Growth: YoY = + 20.57 % MoM = + 18.85 % 62.85 2014 2015 25.00 0.00 YoY MoM Passenger Load Factor The passenger load factors of various scheduled domestic airlines in Mar 2015 are as follows (Ref Table 2): Feb-15 Mar-15 110.0 Pax Load Factor (%) 90.0 70.0 50.0 30.0 83.3 73.9 89.5 86.6 89.7 87.8 85.6 83.4 85.9 80.0 88.0 77.0 77.9 69.2 77.9 71.7 58.6 53.6 10.0-10.0 Air India Jet Airways JetLite Spicejet Go Air IndiGo Air Costa Air Asia Vistara 1
The passenger load factor in the month of Mar 2015 has shown decreasing trend compared to previous month due to end of vacation period of various sectors. Cancellations The overall cancellation rate of scheduled domestic airlines for the month of Mar 2015 has been 0.72%.The overall cancelation rate is low due to relatively clear weather and favorable flight conditions. Airline-wise details of cancellations are as follows: Spicejet 1.89 Air India (Dom) 1.58 Air Asia 1.09 Vistara Jet Airways Go Air IndiGo 0.43 0.42 0.38 0.30 JetLite Air Costa 0.00 0.09 0.00 0.50 1.00 1.50 2.00 Cancellation Rate (%) Various reasons of cancellations are indicated below: Conse/Misc 29.0% Technical 29.3% Commercial 6.6% Operational 3.2% Weather 31.9% 2
Passenger Complaints during the month During Mar 2015, a total of 1194 passenger related complaints had been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of Mar 2015 has been 1.9. The airline-wise details are as follows: Go Air 5.9 Spicejet 3.4 Air India (Dom) 2.1 Air Asia 1.7 Jet Airways+JetLite 1.4 IndiGo 0.9 Air Costa Vistara 0.5 0.4 0.0 1.0 2.0 3.0 4.0 5.0 6.0 7.0 No. of Complaints/10,000 Pax Various reasons of passenger complaints are indicated below: Catering 0.4% Others Staff Behaviour 11.6% 7.4% Disability 0.2% Customer Service 29.6% Fare 0.9% Refund 9.7% Flight Problem 24.3% Baggage 16.0% 3
The reason for complaint as percentage compared to the previous month is as follows: Mar-15 Feb-15 Jan-15 35.0% 30.0% 25.0% 20.0% 16.4% 24.3% 29.9% 30.7% 16.0% 21.8% 22.9% 29.6% 23.4% 19.9% 15.0% 10.0% 5.0% 0.0% 0.9% 0.6% 0.3% 9.7% 10.0% Fare Refund Flight Problem Baggage Customer Service 0.2% 0.1% 0.0% Disability 7.4% 5.6% 5.8% Staff Behaviour 0.4% 0.8% 0.3% Catering 11.6% 7.7% 3.7% Others Airline-wise status of redressal of complaints is given at Table 4. Compliance of Route Dispersal Guidelines During the month of Mar 2015, all the scheduled domestic airlines complied with the mandatory capacity deployment requirements contained in the Route Dispersal Guidelines. Airline-wise details are given in the following Table: Airline ASKM Deployment (%) of Category I Cat III Cat IIA Cat II Air India + Alliance Air 87.6 1.60 19.2 Jet Airways + JetLite 77.6 1.21 12.2 Spicejet 116.3 1.84 38.1 Go Air 167.7 1.41 52.4 IndiGo 119.5 1.47 22.7 Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I) Category II - 10% Category IIA - 1% Category III - 50% 4
On-Time Performance (Scheduled Domestic Airlines) On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of Mar 2015is as follows: OTP at Four Metro Airports IndiGo 88.1 Jet Airways+JetLite 84.0 Air India (Dom) 81.5 Spicejet 80.9 Go Air 79.1 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Airport-wise On-Time Performance of scheduled domestic airlines is as follows: Air India (Domestic) HYD 86.1 BLR 84.8 DEL 83.5 BOM 76.1 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 5
Jet Airways + JetLite BLR 91.2 HYD 88.0 BOM 84.0 DEL 78.7 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Spicejet BOM 86.1 BLR 84.0 HYD 83.7 DEL 74.9 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 6
Go Air HYD BLR 87.8 DEL 85.6 BOM 71.6 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) IndiGo DEL 90.5 HYD 90.5 BLR 90.2 BOM 82.5 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to Reactionary. 7
Airport 4% Wx3% ATC6% Misc 0% Pax3% Ramp 1% Reactionary 70% Tech 6% Ops7% On-Time Performance (Foreign Airlines) There are more than 70 foreign carriers operating to/from India. At the time of compilation of this report, OTP data of 45 carriers was received. The overall On-Time Performance (OTP) of these 45 carriers for the month of Mar 2015 has been 81.4% in departures and 78.3% in arrivals. Departure Late 9.1% On Time 81.4% Very Late 3.7% Excessive 5.8% 8
Arrival Late 11.1% On Time 78.3% Very Late 4.6% Excessive 6.0% 9
Compliance of CAR Section 3, Series M, Part IV In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis. Airline Denied Boarding Cancellations Delays Beyond 2 Hrs No. ofpax Affected Status of Facilities & Compensation No. ofpax Affected Status of Facilities & Compensation No. ofpax Affected Status of Facilities Air India 255 Jet Airways and JetLite 669 Refund Rebooked on other flights Hotel accommodation of Rs. 16.07 Refund Rebooked on other flights Hotel accommodation of Rs. 15.34 5174 2640 Refunds Rescheduling Hotel accommodation of Rs. 28.76 Refunds Rescheduling Hotel accommodation of Rs. 6.60 18528 2801 Refunds where pax desired Rescheduling of Rs. 28.66 Refunds where pax desired Rescheduling Spicejet Nil Nil 2960 Transfer to Rescheduling other airlines 2265 of Rs. 2.08 of Rs. 2.45 All pax given refreshments Go Air Nil Nil Nil Nil 749 Refunds where pax desired Rescheduling IndiGo Nil Nil Nil Nil 9249 Air Costa Nil Nil Nil Nil Nil Nil Air Asia 12 Compensation of Rs. 0.57 Vistara Nil Nil 9 1 of Rs. 0.08 of Rs. 0.42 271 256 of Rs. 0.39 of Rs. 0.49 10
SUMMARY No. ofpax Affected 936 Denied Boarding Cancellations Delays Facilities & Compensation Rs. 31.98 compensation No. ofpax Affected 10748 Facilities & Compensation Rs. 37.94 compensation and facilities No. ofpax Affected 34119 Facilities Rs. 31.99 towards compensation and facilities 11
Table 1 TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (YEAR 2015) Month & Year Percentage Share Air India Private Total Private (Domestic) Carriers Domestic Air India Carriers Jan 11.65 50.80 62.45 81.3 18.7 Feb 10.68 49.48 60.16 82.2 17.8 Mar 10.60 52.25 62.85 83.1 16.9 Ist Quarter 32.93 152.53 185.46 82.2 17.8 Apr May Jun IInd Quarter Jul Aug Sep IIIrd Quarter Oct Nov Dec IVth Quarter Total 32.93 152.53 185.46 82.2 17.8 Data of 2014 Percentage Share Air India Private Total Private (Domestic) Carriers Domestic Air India Carriers I st Qtr 30.62 123.19 153.81 80.1 19.9 II nd Qtr III rd Qtr IV th Qtr Total 30.62 123.19 153.81 80.1 19.9 Growth (%) = +7.54 +23.81 +20.57
Table 2 MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2015 (PASSENGER LOAD FACTOR IN PERCENTAGE) Month Air India (Dom) Jet Airways JetLite Spice Jet Go Air IndiGo Air Costa Air Asia Vistara Jan 82.4 87.0 87.4 80.0 79.2 85.2 76.5 76.3 45.4 Feb 83.3 89.5 89.7 85.6 85.9 88.0 77.9 77.9 58.6 Mar 73.9 86.6 87.8 83.4 80.0 77.0 69.2 71.7 53.6 Apr May Jun Jul Aug Sep Oct Nov Dec 13
Table 3 MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2015) Passengers Carried (in Lakhs) Market Share (%) Month Private Air Carriers & Year Air Total India Jet Jet Spice Go Air Air Air Jet Jet Spice Go Air Air IndiGo Vistara IndiGo Vistara Airways Lite Jet Air Costa Asia India Airways Lite Jet Air Costa Asia Jan 11.65 12.25 2.78 5.87 5.53 22.76 0.65 0.81 0.15 62.45 18.7 19.6 4.5 9.4 8.9 36.4 1.0 1.3 0.2 Feb 10.68 11.89 2.73 5.53 5.35 22.31 0.62 0.72 0.33 60.16 17.8 19.8 4.5 9.2 8.9 37.1 1.0 1.2 0.5 Mar 10.60 13.00 2.95 6.09 5.51 22.86 0.62 0.69 0.53 62.85 16.9 20.7 4.7 9.7 8.8 36.4 1.0 1.1 0.8 IstQtr 32.93 37.14 8.46 17.49 16.39 67.93 1.89 2.22 1.01 185.46 17.8 20.0 4.6 9.4 8.8 36.6 1.0 1.2 0.5 Apr May Jun IIndQtr Jul Aug Sep IIIrdQtr Oct Nov Dec IVthQtr TOTAL 32.93 37.14 8.46 17.49 16.39 67.93 1.89 2.22 1.01 185.46 17.8 20.0 4.6 9.4 8.8 36.6 1.0 1.2 0.5 14
Table 4 Airline Total Complaints Per 10,000 Passengers Carried Closed Redressal Status Air Costa 3 0.5 3 - Air Asia 12 1.7 12 - Vistara 2 0.4 2 - Go Air 325 5.9 325 - IndiGo 198 0.9 197 1 Spicejet 207 3.4 207 - Jet Airways + JetLite 225 1.4 225 - Air India (Dom) 222 2.1 136 86 Open Total 1194 1.9 1107 87 15