Subject: Performance of domestic airlines for the year 2014. Traffic data submitted by various domestic airlines has been analysed for the month of Nov2014. Following are the salient features: Passenger Growth Passengers carried by domestic airlines during Jan-Nov 2014 were 609.43 as against 558.40 during the corresponding period of previous year thereby registering a growth of 9.14% (Ref Table 1). 700.00 600.00 558.40 609.43 Growth: YoY = + 9.14 % MoM = + 14.35 % Pax Carried (in Lakhs) 500.00 400.00 300.00 200.00 100.00 51.37 58.74 2013 2014 0.00 YoY MoM Passenger Load Factor The passenger load factors of various scheduled domestic airlines in Nov 2014 are as follows (Ref Table 2): Oct-14 Nov-14 Pax Load Factor (%) 100 90 80 70 60 50 40 30 20 10 0 83.5 76.9 Air India 73.1 83.8 Jet Airways 75.8 82.8 80.1 86.9 72.6 75.3 76.8 78.6 78.1 72.5 76.2 79.8 JetLite Spicejet Go Air IndiGo Air Costa Air Asia 1
The passenger load factor in the month of Nov 2014 has shown increasing trend compared to previous month due to ongoing tourist season. Cancellations The overall cancellation rate of scheduled domestic airlines for the month of Nov 2014 has been 3.34%. Cancellation rate of Spicejet is high which is due to the financial difficulties the airline is going through. Airline-wise details of cancellations are as follows: Spicejet 16.12 Air Asia Air India (Dom) 2.11 2.65 JetLite Jet Airways Go Air IndiGo Air Costa 0.66 0.35 0.35 0.14 0.00 0.00 2.00 4.00 6.00 8.00 10.00 12.00 14.00 16.00 18.00 Cancellation Rate (%) Various reasons of cancellations are indicated below: Technical 6.6% Operational 5.7% Weather 1.9% Commercial 0.2% Conse/Misc 85.7% 2
Passenger Complaints during the month During Nov 2014, a total of 933 passenger related complaints has been received by the scheduled domestic airlines. The number of complaints per 10,000 passengers carried for the month of Nov 2014 has been 1.6. The airline-wise details are as follows: Go Air 4.2 Air India (Dom) 2.2 Air Asia 1.8 Spicejet 1.6 Jet Airways+JetLite 1.6 Air Costa 0.8 IndiGo 0.6 0.0 0.5 1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 No. of Complaints/10,000 Pax Various reasons of passenger complaints are indicated below: Disability 0.0% Catering 0.1% Staff Behaviour 4.5% Customer Service 23.5% Fare 1.0% Others 14.5% Refund 3.6% Flight Problem 32.3% Baggage 20.6% 3
Airline-wise status of redressal of complaints is as follows: Nature of Complaint Redressal Status Airline Fare Refund Flight Problem Baggage Customer Service Disability Staff Behaviour Catering Others Total Complaints Closed Open Air Costa 1-1 2 - - 1 - - 5 5 - Air Asia - 5 5-1 - - - - 11 11 - Go Air - - 27 21 134 - - 1 37 220 220 - IndiGo 1 7 37 61 4 - - - - 110 109 1 Spicejet - 13 106 23 - - - - - 142 142 - Jet Airways + JetLite Air India (Dom) 7 5 32 42 10-25 - 98 219 219 - - 4 93 43 70-16 - - 226 126 100 Total 9 34 301 192 219 0 42 1 135 933 832 101 Compliance of Route Dispersal Guidelines During the month of Nov 2014, all the scheduled domestic airlines complied with the mandatory capacity deployment requirements contained in the Route Dispersal Guidelines. Airline-wise details are given in the following Table: Airline ASKM Deployment (%) of Category I Cat III Cat IIA Cat II Air India + Alliance Air 83.0 1.60 19.4 Jet Airways + JetLite 85.0 1.42 13.9 Spicejet 88.6 1.49 23.8 Go Air 178.1 1.14 54.5 IndiGo 120.2 1.62 20.3 Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed in Category I) Category II - 10% Category IIA - 1% Category III - 50% 4
On-Time Performance (Scheduled Domestic Airlines) On-Time Performance (OTP) of scheduled domestic airlines has been computed for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP at four metro airports for the month of Nov 2014is as follows: OTP at Four Metro Airports IndiGo 94.3 Jet Airways+JetLite 88.8 Go Air 87.2 Spicejet 78.3 Air India (Dom) 72.3 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Airport-wise On-Time Performance of scheduled domestic airlines is as follows: Air India (Domestic) HYD 85.0 BLR 77.5 DEL 74.1 BOM 64.3 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 5
Jet Airways + JetLite BLR 91.5 DEL 89.9 HYD 89.4 BOM 86.5 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Spicejet BLR 81.2 BOM 81.0 HYD 79.4 DEL 74.3 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) 6
Go Air HYD BLR 95.2 DEL 89.0 BOM 83.5 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) IndiGo BLR 95.5 DEL 95.4 HYD 94.5 BOM 92.0 0.0 20.0 40.0 60.0 80.0 100.0 OTP (%) Reasons for delay have been analysed, which are presented below. It has been found that majority of delays have been attributed to Reactionary. 7
Airport 4% Wx3% ATC6% Misc 1% Pax4% Ramp 1% Reactionary 62% Tech 9% Ops 10% On-Time Performance (Foreign Airlines) There are more than 70 foreign carriers operating to/from India. At the time of compilation of this report, OTP data of 49 carriers was received. The overall On-Time Performance (OTP) of these 49 carriers for the month of Nov 2014 has been 80.7% in departures and 77.4% in arrivals. Departure Late 10.5% On Time 80.7% Very Late 4.5% Excessive 4.3% 8
Arrival Late 13.8% On Time 77.4% Very Late 4.3% Excessive 4.5% 9
Compliance of CAR Section 3, Series M, Part IV In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV, airline are required to submit data on number of cases of denied boarding, cancellations and delays along with the status on a monthly basis. Airline Denied Boarding Cancellations Delays Beyond 2 Hrs No. of Pax Affected Status of Facilities & Compensation No. of Pax Affected Status of Facilities & Compensation No. of Pax Affected Status of Facilities Air India 499 Jet Airways and JetLite 1255 Refund Rebooked on other flights Hotel accommodation of Rs. 22.72 Refund Rebooked on other flights Hotel accommodation of Rs. 20.92 4242 1250 Spicejet Nil Nil 3290 Refunds Rescheduling Hotel accommodation of Rs. 35.61 Refunds Rescheduling Hotel accommodation of Rs. 10.02 Refreshments Rescheduling of Rs. 1.19 Go Air Nil Nil Nil Nil 518 27200 2184 2286 Refreshments Refunds where pax desired Rescheduling of Rs. 32.88 Refreshments Refunds where pax desired Rescheduling Refreshments Transfer to other airlines of Rs. 1.62 All pax given refreshments Refunds where pax desired Rescheduling IndiGo 4 Rebooked on other flights Nil Nil 562 Refreshments of Rs. 0.12 Air Costa Nil Nil Nil Nil Nil Nil Air Asia Nil Nil 225 Refreshments of Rs. 0.97 1451 Refreshments of Rs. 1.52 10
SUMMARY No. ofpax Affected 1758 Denied Boarding Cancellations Delays Facilities & Compensation Rs. 43.76 compensation No. ofpax Affected 9007 Facilities & Compensation Rs. 47.79 compensation and facilities No. ofpax Affected 34201 Facilities Rs. 36.02 towards compensation and facilities 11
Table 1 TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (YEAR 2014) Month & Year Percentage Share Air India Private Total Private (Domestic) Carriers Domestic Air India Carriers Jan 10.19 41.28 51.47 80.2 19.8 Feb 9.62 39.84 49.46 80.5 19.5 Mar 10.81 42.07 52.88 79.6 20.4 Ist Quarter 30.62 123.19 153.81 80.1 19.9 Apr 9.74 43.44 53.18 81.7 18.3 May 11.22 49.00 60.22 81.4 18.6 Jun 10.55 46.34 56.89 81.5 18.5 IInd Quarter 31.51 138.79 170.30 81.5 18.5 Jul 9.40 42.76 52.16 82.0 18.0 Aug 9.24 47.73 56.97 83.8 16.2 Sep 9.66 48.53 58.19 83.4 16.6 IIIrd Quarter 28.30 139.02 167.32 83.1 16.9 Oct 11.56 47.69 59.25 80.5 19.5 Nov 10.27 48.47 58.74 82.5 17.5 Dec IVth Quarter Total 112.26 497.17 609.43 81.6 18.4 Data of 2013 Percentage Share Air India Private Total Private (Domestic) Carriers Domestic Air India Carriers IstQtr 30.19 121.94 152.13 80.2 19.8 IIndQtr 30.14 127.87 158.01 80.9 19.1 IIIrdQtr 29.08 117.73 146.81 80.2 19.8 IVthQtr 19.08 82.37 101.45 81.2 18.8 Total 108.49 449.91 558.40 80.6 19.4 Growth (%) = +3.47 +10.50 +9.14
Table 2 MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2014 (PASSENGER LOAD FACTOR IN PERCENTAGE) Month Air India (Dom) Jet Airways JetLite Spice Jet Go Air IndiGo Air Costa Air Asia Jan 73.6 71.8 74.5 69.5 70.1 70.0 66.7 - Feb 75.1 72.3 76.4 70.9 77.3 75.5 71.6 - Mar 77.4 68.6 71.2 68.9 70.1 73.3 75.4 - Apr 73.3 70.9 76.0 73.3 76.1 76.9 77.8 - May 79.5 75.2 80.0 81.3 81.8 82.0 81.2 - Jun 78.6 69.5 75.8 81.4 81.5 79.1 70.3 80.0 Jul 69.6 64.2 63.6 79.4 69.7 67.0 65.5 69.8 Aug 70.3 70.9 71.3 82.5 81.3 74.8 65.8 73.0 Sep 76.7 77.2 82.7 85.9 82.3 77.9 76.4 68.7 Nov 83.5 73.1 75.8 80.1 72.6 76.8 78.1 76.2 Nov 76.9 83.8 82.8 86.9 75.3 78.6 72.47 79.8 Dec 13
Table 3 MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2014) Passengers Carried (in Lakhs) Market Share (%) Month Private Air Carriers & Year Air India Jet Spice Total Jet Spice Jet Lite Go Air IndiGo Air Costa Air Asia Air India Jet Lite Go Air IndiGo Air Costa Air Asia Airways Jet Airways Jet Jan 10.19 10.23 2.75 9.57 4.30 14.27 0.16 51.47 19.8 19.9 5.3 18.6 8.4 27.7 0.3 Feb 9.62 9.58 2.34 8.85 4.27 14.64 0.16 49.46 19.5 19.4 4.7 17.9 8.6 29.6 0.3 Mar 10.81 9.64 2.28 9.41 4.53 16.01 0.20 52.88 20.4 18.2 4.3 17.8 8.6 30.3 0.4 IstQtr 30.62 29.45 7.37 27.83 13.10 44.92 0.52 153.81 19.9 19.1 4.8 18.1 8.5 29.2 0.3 Apr 9.74 9.32 2.30 9.50 5.07 16.80 0.45 53.18 18.3 17.5 4.3 17.9 9.5 31.6 0.8 May 11.22 10.29 2.32 10.80 5.91 19.08 0.60 60.22 18.6 17.1 3.9 17.9 9.8 31.7 1.0 Jun 10.55 8.73 2.44 10.80 5.76 17.97 0.53 0.12 56.90 18.5 15.3 4.3 19.0 10.1 31.6 0.9 0.2 IIndQtr 31.51 28.34 7.06 31.10 16.74 53.85 1.58 0.12 170.30 18.5 16.6 4.1 18.3 9.8 31.6 0.9 0.1 Jul 9.40 8.17 2.04 10.92 4.80 16.00 0.58 0.25 52.16 18.0 15.7 3.9 20.9 9.2 30.7 1.1 0.5 Aug 9.24 9.16 2.26 11.09 5.67 18.59 0.60 0.36 56.97 16.2 16.1 4.0 19.5 10.0 32.6 1.1 0.6 Sep 9.66 9.72 2.40 10.81 5.37 19.07 0.62 0.54 58.19 16.6 16.7 4.1 18.6 9.2 32.8 1.1 0.9 IIIrdQtr 28.30 27.05 6.70 32.82 15.84 53.66 1.80 1.15 167.32 16.9 16.2 4.0 19.6 9.5 32.1 1.1 0.7 Oct 11.56 9.73 2.42 10.27 5.04 18.90 0.67 0.66 59.25 19.5 16.4 4.1 17.3 8.5 31.9 1.1 1.1 Nov 10.27 10.81 2.72 8.76 5.29 19.68 0.60 0.61 58.74 17.5 18.4 4.6 14.9 9.0 33.5 1.0 1.0 Dec IVthQtr TOTAL 112.26 105.38 26.27 110.78 56.01 191.01 5.17 2.54 609.42 18.4 17.3 4.3 18.2 9.2 31.3 0.8 0.4 14