FREE SINGAPORE TOUR (Jointly organized by Singapore Airlines, Singapore Tourism Board and Changi Airport Group) About the Tour Q: Who can join the tour? A: Transit passengers who have at least 5.5 hours in transit in Singapore. Please be at the Free Singapore Tour registration booth at least 1 hour 15 min before the start of the tour. Eligibility to participate in the tour is subject to visa entry requirements stipulated by the Immigrations & Checkpoints Authority of Singapore. Please enquire at the Free Singapore Tour booth for more information. Q: Can passengers with reduced mobility join the tour? A: The tour is primarily a bus tour with two photo stops. Passengers can choose to alight or stay on board at the photo stops. Should they choose to alight, passengers with reduced mobility are advised to bring along their personal mobility aid if required. For wheelchair-bound passengers, they can join the tour with their own personal wheelchair and have at least one companion throughout the same tour. Q: Will I make it back to the airport in time for my flight? A: There are 6 tour timings to choose from. You should only participate in a tour if there is at least 2 hours between the end of the tour and your flight s departure time. Q: Can I join more than one tour during my transit in Singapore? A: Unfortunately, no, this is not allowed. Transit passengers are only allowed to enter and exit Singapore once during their layover period (as per guidelines stipulated by Immigration & Checkpoints Singapore). Therefore, passengers are not allowed to join more than 1 tour on the same journey as it involves entering/exiting Singapore more than once. Q: Where is the pick-up point for the tour? A: Please present your confirmation email at the Free Singapore Tour registration booth located at Level 2 of Terminal 2 or Terminal 3. It is advisable to be there at least one hour before the start of the tour. Details on the various tour stops can be found on the SIA website at http://www.singaporeair.com/freesingaporetour The tour itinerary is subject to changes.
ANNEX A BOOKING PROCEDURES FOR GDS/CRS AGENTS 1. VALIDITY: 01 April 2019 31 March 2020 2. PROGRAM / TOUR CODE Tour Code Reporting Time Tour Timings Flight Departs After XS1155 7.45am 9.00am - 11.30am 1.30pm XS1161 8.45am 10.00am 12.30pm 2.30pm XS1162 11.15am 12.30pm - 3.00pm 5.00pm XS1157 1.15pm 2.30pm - 5.00pm 7.00pm XS1158 2.45pm 4.00pm - 6.30pm 8.30pm XS1159 4.45pm 6.00pm - 8.30pm 10.30pm XS1160 6.15pm 7.30pm 10.00pm 12.00am 3. HOW TO BOOK The booking of Free Singapore Tour is like a hotel room booking. Please book single room for each adult and child passenger. For e.g., if there are 3A 1C in the PNR, enter NN4 in the tour segment. GDS booking entries: a) For Sabre/Abacus/Infini 0HTL SQ NN1 SIN IN 7JUL-OUT 8JUL/FST-SGLB-XS1155/ 9AM TOUR b) For Worldspan 0HTL SQ NN2 SIN 7JUL-8JUL/FST-SGLB-XS1155/ 9AM TOUR c) For Amadeus SSTUR SQ NN2 SIN 7JUL-8JUL/FST-SGLB-XS1155/ 9AM TOUR d) For Galileo/Apollo 0TUR SQ NN2 SIN 7JUL-8JUL/FST-SGLB-XS1155/ 9AM TOUR Contact Singapore Airlines to issue confirmation email (refer to Annex C1 and Annex C2) to passengers. 4. BOOKING CUT-OFF Bookings can be made up to 72hours before passengers arrival into SIN. Bookings will be handled on request basis by Tradewinds after the 72hours cut-off. It is encouraged to book early to secure tour confirmation. 5. TRAVEL VOUCHER Passengers must be issued with an email confirmation indicating the date and time of the tour. Samples of email confirmation are shown in Annex C1 and Annex C2. Passengers are required to present the email confirmation to the representative at the Free Singapore Tour registration booth in the following locations, at least one hour and fifteen minutes prior to the start of the tour Terminal 2 In Transit Mall, between Transfer Lounge F and Skytrain to Terminal 3 near the escalator to Arrival Immigration Level 2 Terminal 3 In Transit Mall, near Transfer Lounge A - Gate A1 to A8 at Level 2
The confirmed reservation will be released in the event of any no-show within the stipulated reporting time. Passengers will only be accepted on the tour subject to space availability on a first come first serve basis. 6. GENERAL INFORMATION Tradewinds Customer Service can be contacted at: Reservation Hotline : (65) 65067733 Emergency Helpline : (65) 98292557 (after operating hours) Fax: : (65) 64900533 Email : tradewinds_ssh@singaporeair.com.sg Telex : SINTEMI, printer THDQ41 Operating Hours : 0800-1930 hours Monday Friday : 0800-1700 hours Saturday & Public Holidays
ANNEX B BOOKING CONFIRMATION
EMD NOTE: The booking of SIN transit city tour is like a hotel room booking. The system will reflect the checkout date as one day later.
ANNEX C1 Your Free Singapore Tour is Confirmed! Booking Reference: Tour Details Date Reporting Time (1hr 15mins prior) : DD/MM/YYYY Tour Time Tour Type : Heritage/City Dear Mr./Ms., You have a confirmed tour booking on the Free Singapore Tour brought to you by Singapore Airlines, Singapore Tourism Board and Changi Airport Singapore. Save or print a copy of this confirmation to ensure a smoother registration process. Registration Present your passport, boarding passes, valid entry visas (if applicable) and a copy of this confirmation at the Free Singapore Tours booths located in: Terminal 2: In Transit Mall, between Transfer Lounge F and Skytrain to Terminal 3 near the escalator to Arrival Immigration - Level 2 Terminal 3: In Transit Mall, near Transfer Lounge A - Gate A1 to A8 at Level 2 Important Things to Note You have a confirmed tour seat on Free Singapore Tour. However, the reserved seat will be released if you fail to observe the Reporting Time. Complete the Singapore Disembarkation/Embarkation Card in advance. Bulky baggage is not allowed on board the tour bus. Should you have bulky items (with the exception of ladies handbag or regular-sized backpack), you must leave them at Baggage Storage before joining the tour. Click here to find out more. Transit passengers can only enter and exit Singapore once during their layover period, as per guidelines stipulated by Immigration & Checkpoints Authority of Singapore. Therefore, passengers cannot join more than one tour, and should not clear immigration before tour completion. For more information, you can contact our Tour Booths at +65 9679 9286 (Terminal 2) and +65 9679 9178 (Terminal 3) during the operating hours of 7am to 6.30pm daily.
ANNEX C2 Your Free Singapore Tour is Confirmed! Booking Reference: Tour Details Date Reporting Time (1hr 15mins prior) Tour Time Tour Type : DD/MM/YYYY : Heritage/City Passenger Names: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. You have a confirmed tour booking on the Free Singapore Tour brought to you by Singapore Airlines, Singapore Tourism Board and Changi Airport Singapore. Save or print a copy of this confirmation to ensure a smoother registration process. Registration Present your passport, boarding passes, valid entry visas (if applicable) and a copy of this confirmation at the Free Singapore Tours booths located in: Terminal 2: In Transit Mall, between Transfer Lounge F and Skytrain to Terminal 3 near the escalator to Arrival Immigration - Level 2 Terminal 3: In Transit Mall, near Transfer Lounge A - Gate A1 to A8 at Level 2 Important Things to Note You have a confirmed tour seat on Free Singapore Tour. However, the reserved seat will be released if you fail to observe the Reporting Time. Complete the Singapore Disembarkation/Embarkation Card in advance. Bulky baggage is not allowed on board the tour bus. Should you have bulky items (except for ladies handbag or regular-sized backpack), you must leave them at Baggage Storage before joining the tour. Click here to find out more. Transit passengers can only enter and exit Singapore once during their layover period, as per guidelines stipulated by Immigration & Checkpoints Authority of Singapore. Therefore, passengers cannot join more than one tour, and should not clear immigration before tour completion. For more information, you can contact our Tour Booths at +65 9679 9286 (Terminal 2) and +65 9679 9178 (Terminal 3) during the operating hours of 7am to 6.30pm daily.